HighPoint SSD7180 User manual

HighPoint NVMe G5 Data RAID Installation Guide (Linux)
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HighPoint NVMe G5 Data RAID
Installation Guide (Linux)
V1.14– May 30th 2023
Copyright 2023 HighPoint Technologies, Inc.

HighPoint NVMe G5 Data RAID Installation Guide (Linux)
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All rights reserved
Contents
Overview ............................................................................................................................... 3
Prerequisites for a Data-RAID Configuration .................................................................. 5
UEFI BIOS Settings ............................................................................................................. 6
Driver Installation................................................................................................................ 7
Installing the Open-Source Driver......................................................................................... 7
Updating the Driver ..............................................................................................................10
Uninstalling the Driver .........................................................................................................12
HighPoint RAID Management (WebGUI) Installation ..................................................13
Uninstalling the HighPoint RAID Management Software (WEBGUI & CLI) ............ 14
Troubleshooting ..................................................................................................................15
WebGUI ............................................................................................................................... 15
Controller and Drive Detection Issues ................................................................................. 21
Appendix ............................................................................................................................. 22
How to collect Log information in WEBGUI......................................................................22
How to collect Log information CLI ....................................................................................23

HighPoint NVMe G5 Data RAID Installation Guide (Linux)
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Overview
This guide includes important hardware/software requirements, installation & upgrade procedures, and
troubleshooting tips for using NVMe products with a Linux operating system.
The following is a list of supported NVMe products.
Supported Controller
SSD7540
SSD7505
SSD7502
SSD7140A
SSD7204
SSD7202
SSD7104
SSD7104F
SSD7101A-1
SSD7105
SSD7749M
SSD7749E
SSD7580B
SSD7580A
SSD7184
SSD7180
SSD7120
Supported Enclosure
SSD6540
SSD6540M
SSD6444
SSD6780A
Prerequisites
This section describes the base hardware and software requirements for the NVMe products.
UEFI BIOS settings
This section describes how to configure your motherboard UEFI settings for use with NVMe products.

HighPoint NVMe G5 Data RAID Installation Guide (Linux)
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Driver Installation
This section covers driver installation, driver upgrade and driver uninstallation procedures for NVMe
products. in a Linux environment.
Management Software Installation
This section explains how to download and install the HighPoint RAID Management Software Suite for Linux
distributions. The download includes both the Web RAID Management Interface (WebGUI), and the CLI
(Command Line Interface).
Troubleshooting
Please consult this section if you encounter any difficulties installing or using NVMe products. It includes
solutions and description for commonly reported technical issues.
Appendix
This section describes how to collect troubleshooting information for support cases you have submitted via
our Online Support Portal.

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Prerequisites for a Data-RAID Configuration
In order to configure a non-bootable NVMe RAID array, you will need the following:
1. An NVMe SSD must be installed. At least one NVMe SSD must be installed into or connected to the
NVMe products.
2. A PCIe 5.0 or PCIe 4.0 slot or PCIe3.0 with x8 or x16 lanes. The NVMe products must be installed
into a PCIe 5.0 or PCIe 4.0 slot or PCIe3.0 with x8 or x16 lanes.
3. Your motherboard must have a UEFI BIOS with option ROM settings for third-part devices (such as
the NVMe products, optical drives and USB flash drives). If this is not configured correctly, the system wi
ll fail to load the NVMe products. Please check the NVMe products’s compatibility lists for recommended
motherboards.
4. Secure Boot must be disabled. HighPoint Linux Driver capability has not been signed and certified. If
Secure Boot is enabled, the motherboard will not recognize the NVMe products, and you will be unable to
proceed with installation.
5. Make sure any non-HighPoint drivers are uninstalled for any SSD’s hosted by the NVMe products.
Drivers provided by 3rd party software and manufacturer may prevent the NVMe products from
functioning properly.
Warnings:
1) Failing to remove the NVMe products and SSDs when uninstalling the driver may result in data loss.
2) Always make sure the HighPoint Linux driver is installed before moving NVMe products & RAID
array to another Linux system.
Linux distributions will always load the default NVMe support after the HighPoint Linux driver has been
uninstalled, or if it detects the present of a card when no driver has been loaded – this driver will only
recognize the NVMe SSDs as separate disks.
If the SSDs are recognized separately, any data they contain may be lost – including RAID configuration
data.

HighPoint NVMe G5 Data RAID Installation Guide (Linux)
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UEFI BIOS Settings
The following is a list of supported UEFI NVMe products.
Supported Controller
SSD7105
SSD7202
SSD7502
SSD7505
SSD7540
SSD7580A
SSD7580B
SSD7749M
SSD7749E
Supported Enclosure
SSD6780A
Note: Products that do not support UEFI can skip this section.
Different motherboards will provide different UEFI-related BIOS settings. Please consult your motherboard’s
user manual for more information. This section provides examples using a SuperMicro H12SSL-i
motherboard.
1. Boot the system and access the motherboard BIOS menu.
2. Under "Advanced->PCIe/PCI/PnP Configuration->, change “CPU Slot x PCI-E OPROM" to
"EFI". “x” represents the PCIE slot assignment. For this example, the SSD7505 is installed into
“CPU Slot 1”.
3. Set "Secure Boot" to "Disabled".

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Driver Installation
Installing the Open-Source Driver
1. Power on the system and boot the Linux distribution.
2. Open a system terminal with root privileges, and verify that NVMe product is detected by using the
following command:
lspci -tvv
Example screenshot
Note: the picture is only for reference, please make the object as the standard.
Additionally, you can verify that the NVMe drives are detected by using the following command:
fdisk -l
Example screenshot
Note: the picture is only for reference, please make the object as the standard.
3. Download the appropriate driver from the Software Downloads web page.

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4. Using the system terminal with root privileges, browse to the directory where the driver download is
located, and enter the following commands to extract the Linux Open-source Driver software package:
tar zxvf HighPoint_NVMe_G5_Linux_Src_vx.x.xx_xx_xx_xx.tar.gz
Note: The driver revision shown in the screenshots may not correspond with current software releases.
Please make sure to download the latest driver updates from the product’s Software Updates page.
5. Install the open-source Driver using the following command.
sh hptnvme_g5_linux_src_vx.x.xx_xx_xx_xx.bin or
./hptnvme_g5_linux_src_vx.x.xx_xx_xx_xx.bin
6. After driver installation is complete, the system will prompt you to restart to make the driver take effect.
Manually restart the system.
7. After the distribution has rebooted, open the system terminal with root privileges and check the driver
status using the following command:
dmesg | grep hptnvme

HighPoint NVMe G5 Data RAID Installation Guide (Linux)
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The following screenshot shows driver v1.5.1.
Additionally, you can check the NVMe drive using the following command:
fdisk –l

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Updating the Driver
As of May 2022, current open-source driver releases include our Auto-Compile feature – auto compile checks
the kernel version each time the system is booted to ensure compatibility. If a new kernel is detected, Auto
Compile will check our online database for required updates and automatically compile a new driver.
The latest open-source driver is available from the Software Downloads web pages. If you want to manually
update using this download, please follow the procedure below.
1. Prerequisites
a. Ensure that NVMe product is installed into the motherboard.
b. Open the system terminal with root privileges to check the current driver version by using the
following command: dmesg | grep hptnvme.
The screenshot below shows driver version v1.2.13 is installed:
2. Updating the driver
a. Open the directory where the latest driver version is located and open the system terminal with root
privileges. Execute the following commands to complete the installation. The illustrated driver
version is v1.5.1.
b. Extract the Linux Opensource Driver software package using the following command:
tar zxvf HighPoint_NVMe_G5_Linux_Src_vx.x.xx_xx_xx_xx.tar.gz
c. Make sure the system has an active internet connection. To manually install the latest Open-source
Driver, open the system terminal with root privileges and enter the following command:
./hptnvme_g5_linux_src_vx.x.xx_xx_xx_xx.bin