HIK VISION HiLook NVR 104MH-D/4P User manual

Network Video Recorder
User Manual

Network Video Recorder User Manual
i
Legal Information
© 2022 Hangzhou Hikvision Digital Technology Co., Ltd.
About this Manual
Pictures, charts, images and all other information hereinafter are for description and explanation
only. The information contained in the Manual is subject to change, without notice, due to
firmware updates or other reasons. Please find the latest version in the company website
(https://www.hikvision.com/). Please use this user manual under the guidance of professionals.
Trademarks
and other Hikvision's trademarks and logos are the properties of Hikvision in
various jurisdictions.
Other trademarks and logos mentioned are the properties of their respective owners.
: The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI
Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United
States and other countries.
Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS MANUAL AND THE PRODUCT
DESCRIBED, WITH ITS HARDWARE, SOFTWARE AND FIRMWARE, ARE PROVIDED “AS IS” AND
“WITH ALL FAULTS AND ERRORS”. HIKVISION MAKES NO WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING WITHOUT LIMITATION, MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR
A PARTICULAR PURPOSE. THE USE OF THE PRODUCT BY YOU IS AT YOUR OWN RISK. IN NO EVENT
WILL HIKVISION BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR INDIRECT
DAMAGES, INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS
INTERRUPTION, OR LOSS OF DATA, CORRUPTION OF SYSTEMS, OR LOSS OF DOCUMENTATION,
WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT
LIABILITY, OR OTHERWISE, IN CONNECTION WITH THE USE OF THE PRODUCT, EVEN IF HIKVISION
HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSS.
YOU ACKNOWLEDGE THAT THE NATURE OF THE INTERNET PROVIDES FOR INHERENT SECURITY
RISKS, AND HIKVISION SHALL NOT TAKE ANY RESPONSIBILITIES FOR ABNORMAL OPERATION,
PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER-ATTACK, HACKER ATTACK,
VIRUS INFECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER, HIKVISION WILL PROVIDE
TIMELY TECHNICAL SUPPORT IF REQUIRED.
YOU AGREE TO USE THIS PRODUCT IN COMPLIANCE WITH ALL APPLICABLE LAWS, AND YOU ARE
SOLELY RESPONSIBLE FOR ENSURING THAT YOUR USE CONFORMS TO THE APPLICABLE LAW.
ESPECIALLY, YOU ARE RESPONSIBLE, FOR USING THIS PRODUCT IN A MANNER THAT DOES NOT
INFRINGE ON THE RIGHTS OF THIRD PARTIES, INCLUDING WITHOUT LIMITATION, RIGHTS OF
PUBLICITY, INTELLECTUAL PROPERTY RIGHTS, OR DATA PROTECTION AND OTHER PRIVACY RIGHTS.
YOU SHALL NOT USE THIS PRODUCT FOR ANY PROHIBITED END-USES, INCLUDING THE

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DEVELOPMENT OR PRODUCTION OF WEAPONS OF MASS DESTRUCTION, THE DEVELOPMENT OR
PRODUCTION OF CHEMICAL OR BIOLOGICAL WEAPONS, ANY ACTIVITIES IN THE CONTEXT RELATED
TO ANY NUCLEAR EXPLOSIVE OR UNSAFE NUCLEAR FUEL-CYCLE, OR IN SUPPORT OF HUMAN
RIGHTS ABUSES.
IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE APPLICABLE LAW, THE
LATTER PREVAILS.

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Regulatory Information
FCC Information
Please take attention that changes or modification not expressly approved by the party
responsible for compliance could void the user's authority to operate the equipment.
FCC compliance: This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
●Reorient or relocate the receiving antenna.
●Increase the separation between the equipment and receiver.
●Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
●Consult the dealer or an experienced radio/TV technician for help.
FCC Conditions
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions:
●This device may not cause harmful interference.
●This device must accept any interference received, including interference that may cause
undesired operation.
EU Conformity Statement
This product and - if applicable - the supplied accessories too are marked
with "CE" and comply therefore with the applicable harmonized
European standards listed under the EMC Directive 2014/30/EU, LVD
Directive 2014/35/EU, the RoHS Directive 2011/65/EU.
2012/19/EU (WEEE directive): Products marked with this symbol cannot
be disposed of as unsorted municipal waste in the European Union. For
proper recycling, return this product to your local supplier upon the
purchase of equivalent new equipment, or dispose of it at designated
collection points. For more information see:
http://www.recyclethis.info.

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2006/66/EC (battery directive): This product contains a battery that
cannot be disposed of as unsorted municipal waste in the European
Union. See the product documentation for specific battery information.
The battery is marked with this symbol, which may include lettering to
indicate cadmium (Cd), lead (Pb), or mercury (Hg). For proper recycling,
return the battery to your supplier or to a designated collection point. For
more information see: http://www.recyclethis.info.
Industry Canada ICES-003 Compliance
This device meets the CAN ICES-3 (A)/NMB-3(A) standards requirements.

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Applicable Model
This manual is applicable to the following models.
NVR-XXX-Y, NVR-XXXY-Y, NVR-XXXY-Y/XY, NVR-XXXY-Y/XXY, NVR-XXXYY-Y, NVR-XXXYY-Y/Y, NVR-
XXXYY-Y/XY, NVR-XXXYY-Y/XXY (X = 0, 1, 2, 3, 4, 5, 6, 7, 8, 9; Y = A, B, C, D, E, F, G, H, I, J, K, L, M, N,
O, P, Q, R, S, T, U, V, W, X, Y, Z).

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Symbol Conventions
The symbols that may be found in this document are defined as follows.
Symbol
Description
Danger
Indicates a hazardous situation which, if not avoided, will or could
result in death or serious injury.
Caution
Indicates a potentially hazardous situation which, if not avoided,
could result in equipment damage, data loss, performance
degradation, or unexpected results.
Note
Provides additional information to emphasize or supplement
important points of the main text.

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Safety Instruction
●Proper configuration of all passwords and other security settings is the responsibility of the
installer and/or end-user.
●In the use of the product, you must be in strict compliance with the electrical safety regulations
of the nation and region.
●Firmly connect the plug to the power socket. Do not connect several devices to one power
adapter. Power off the device before connecting and disconnecting accessories and peripherals.
●Shock hazard! Disconnect all power sources before maintenance.
●The equipment must be connected to an earthed mains socket-outlet.
●The socket-outlet shall be installed near the equipment and shall be easily accessible.
●indicates hazardous live and the external wiring connected to the terminals requires
installation by an instructed person.
●Never place the equipment in an unstable location. The equipment may fall, causing serious
personal injury or death.
●Input voltage should meet the SELV (Safety Extra Low Voltage) and the LPS (Limited Power
Source) according to the IEC62368.
●High touch current! Connect to earth before connecting to the power supply.
●If smoke, odor or noise rise from the device, turn off the power at once and unplug the power
cable, and then please contact the service center.
●Use the device in conjunction with an UPS, and use factory recommended HDD if possible.
●This product contains a coin/button cell battery. If the battery is swallowed, it can cause severe
internal burns in just 2 hours and can lead to death.
●This equipment is not suitable for use in locations where children are likely to be present.
●CAUTION: Risk of explosion if the battery is replaced by an incorrect type.
●Improper replacement of the battery with an incorrect type may defeat a safeguard (for
example, in the case of some lithium battery types).
●Do not dispose of the battery into fire or a hot oven, or mechanically crush or cut the battery,
which may result in an explosion.
●Do not leave the battery in an extremely high temperature surrounding environment, which
may result in an explosion or the leakage of flammable liquid or gas.
●Do not subject the battery to extremely low air pressure, which may result in an explosion or
the leakage of flammable liquid or gas.
●Dispose of used batteries according to the instructions.
●Keep body parts away from fan blades and motors. Disconnect the power source during
servicing.
●Keep body parts away from motors. Disconnect the power source during servicing.

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Preventive and Cautionary Tips
Before connecting and operating your device, please be advised of the following tips:
●The device is designed for indoor use only. Install it in a well-ventilated, dust-free environment
without liquids.
●Ensure recorder is properly secured to a rack or shelf. Major shocks or jolts to the recorder as a
result of dropping it may cause damage to the sensitive electronics within the recorder.
●The equipment shall not be exposed to dripping or splashing and that no objects filled with
liquids shall be placed on the equipment, such as vases.
●No naked flame sources, such as lighted candles, should be placed on the equipment.
●The ventilation should not be impeded by covering the ventilation openings with items, such as
newspapers, table-cloths, curtains, etc. The openings shall never be blocked by placing the
equipment on a bed, sofa, rug or other similar surface.
●For certain models, ensure correct wiring of the terminals for connection to an AC mains supply.
●For certain models, the equipment has been designed, when required, modified for connection
to an IT power distribution system.
●identifies the battery holder itself and identifies the positioning of the cell(s) inside the
battery holder.
●+ identifies the positive terminal(s) of equipment which is used with, or generates direct
current. + identifies the negative terminal(s) of equipment which is used with, or generates
direct current.
●Keep a minimum 200 mm (7.87 inch) distance around the equipment for sufficient ventilation.
●For certain models, ensure correct wiring of the terminals for connection to an AC mains supply.
●Use only power supplies listed in the user manual or user instruction.
●The USB port of the equipment is used for connecting to a mouse, keyboard, USB flash drive, or
Wi-Fi dongle only.
●Use only power supplies listed in the user manual or user instruction.
●Do not touch the sharp edges or corners.
●When the device is running above 45 °C (113 °F), or its HDD temperature in S.M.A.R.T. exceeds
the stated value, please ensure the device is running in a cool environment, or replace HDD(s)
to make the HDD temperature in S.M.A.R.T. below the stated value.

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Contents
Chapter 1 Startup ........................................................................................................................... 1
1.1 Activate Your Device......................................................................................................... 1
1.2 Login ................................................................................................................................. 2
1.2.1 Set Unlock Pattern ................................................................................................. 2
1.2.2 Log in via Unlock Pattern........................................................................................ 3
1.2.3 Log in via Password ................................................................................................ 3
Chapter 2 Live View........................................................................................................................ 5
2.1 GUI Introduction ............................................................................................................... 5
2.2 PTZ Control ....................................................................................................................... 6
2.2.1 Configure PTZ Parameter ....................................................................................... 6
2.2.2 PTZ Control Panel Introduction .............................................................................. 8
2.2.3 Customize Preset.................................................................................................... 8
2.2.4 Customize Patrol .................................................................................................... 8
2.2.5 Customize Pattern.................................................................................................. 9
Chapter 3 Playback ....................................................................................................................... 10
3.1 GUI Introduction ............................................................................................................. 10
3.2 Normal Playback ............................................................................................................. 11
3.3 Event Playback................................................................................................................ 12
3.4 Back up Clip..................................................................................................................... 13
Chapter 4 Search File.................................................................................................................... 15
Chapter 5 Configuration (Easy Mode) .......................................................................................... 16
5.1 System Configuration...................................................................................................... 16
5.1.1 General................................................................................................................. 16
5.1.2 User ...................................................................................................................... 17
5.1.3 Exception.............................................................................................................. 19
5.2 Network Configuration ................................................................................................... 20
5.2.1 General................................................................................................................. 20
5.2.2 HiLookVision ........................................................................................................ 21
5.2.3 Email .................................................................................................................... 22

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5.3 Camera Management ..................................................................................................... 24
5.3.1 Network Camera .................................................................................................. 24
5.3.2 OSD Settings......................................................................................................... 28
5.3.3 Event .................................................................................................................... 28
5.4 Recording Management.................................................................................................. 31
5.4.1 Storage Device ..................................................................................................... 31
5.4.2 Configure Recording Schedule ............................................................................. 32
5.4.3 Configure Recording Parameter ........................................................................... 34
Chapter 6 Configuration (Expert Mode) ....................................................................................... 36
6.1 System Configuration...................................................................................................... 36
6.1.1 General................................................................................................................. 36
6.1.2 Live View .............................................................................................................. 38
6.1.3 User ...................................................................................................................... 40
6.2 Network Configuration ................................................................................................... 40
6.2.1 TCP/IP................................................................................................................... 40
6.2.2 DDNS .................................................................................................................... 41
6.2.3 NAT ...................................................................................................................... 42
6.2.4 NTP....................................................................................................................... 43
6.2.5 Log Server Settings ............................................................................................... 44
6.2.6 Ports (More Settings) ........................................................................................... 46
6.2.7 HiLookVision ........................................................................................................ 48
6.2.8 Email .................................................................................................................... 48
6.3 Camera Management ..................................................................................................... 48
6.3.1 Network Camera .................................................................................................. 48
6.3.2 Display Settings .................................................................................................... 56
6.3.3 Privacy Mask ........................................................................................................ 58
6.4 Event Configuration ........................................................................................................ 59
6.4.1 Normal Event ....................................................................................................... 59
6.4.2 Perimeter Protection............................................................................................ 62
6.4.3 Other Events ........................................................................................................ 66
6.4.4 Configure Arming Schedule .................................................................................. 66

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6.4.5 Configure Alarm Linkage Action ........................................................................... 67
6.5 Recording Management.................................................................................................. 69
6.5.1 Configure Recording Schedule ............................................................................. 69
6.5.2 Configure Recording Parameter ........................................................................... 72
6.5.3 Storage Device ..................................................................................................... 73
6.5.4 Configure Storage Mode ...................................................................................... 74
6.5.5 Advanced Settings................................................................................................ 76
Chapter 7 Maintenance ................................................................................................................ 77
7.1 Restore Default ............................................................................................................... 77
7.2 Search Log....................................................................................................................... 77
7.3 System Service ................................................................................................................ 77
7.4 Upgrade .......................................................................................................................... 78
7.4.1 Local Upgrade....................................................................................................... 78
7.4.2 Online Upgrade .................................................................................................... 79
Chapter 8 Alarm ........................................................................................................................... 80
8.1 Set Event Hint ................................................................................................................. 80
8.2 View Alarm in Alarm Center ........................................................................................... 80
Chapter 9 Web Operation ............................................................................................................ 81
9.1 Introduction .................................................................................................................... 81
9.2 Login ............................................................................................................................... 81
9.3 Live View......................................................................................................................... 82
9.4 Playback.......................................................................................................................... 82
9.5 Configuration .................................................................................................................. 83
9.6 Log .................................................................................................................................. 83
Chapter 10 Appendix.................................................................................................................... 85
10.1 Glossary ........................................................................................................................ 85

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Chapter 1 Startup
1.1 Activate Your Device
For the first-time access, you need to activate the video recorder by setting an admin password.
No operation is allowed before activation. You can also activate the video recorder via web
browser, SADP or client software.
Before You Start
Power on your device.
Steps
1. Select a language.
2. Click Apply.
3. Input the same password in Password and Confirm Password.
Warning
Strong Password recommended-We highly recommend you create a strong password of your
own choosing (Using a minimum of 8 characters, including at least three of the following
categories: upper case letters, lower case letters, numbers, and special characters.) in order to
increase the security of your product. And we recommend you reset your password regularly,
especially in the high security system, resetting the password monthly or weekly can better
protect your product.
4. Activate network camera(s) connected to the device.
–Check Use the Device Password to use the device password to activate the inactive network
camera(s).
–Enter a password in Camera Activation Password to activate network camera(s).
5. Click Activate.
Figure 1-1 Activation

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What to do next
Follow the wizard to set basic parameters.
●When you forget your password, there are three methods to reset it, including password
resetting email, HiLookVision, and security questions. You have to configure at least one
password resetting method. Refer to Set Password Resetting Email and HiLookVision for
details.
●For unlock pattern. Refer to Set Unlock Pattern for details.
●For general system parameters. Refer to General for details.
●For general network parameters. Refer to General for details.
●For storage device configuration. Refer to Storage Device for details.
●For adding network cameras. Refer to Network Camera for details.
●For platform configuration. Refer HiLookVision to for details.
1.2 Login
1.2.1 Set Unlock Pattern
Admin user can use the unlock pattern to login. You can configure the unlock pattern after the
device is activated.
Steps
1. Use the mouse to draw a pattern among the 9 dots on the screen. Release the mouse when the
pattern is done.
Note
●The pattern shall have 4 dots at least.
●Each dot can be connected for once only.
2. Draw the same pattern again to confirm it.
Figure 1-2 Set Unlock Pattern
When the two patterns match, the pattern is configured successfully.

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1.2.2 Log in via Unlock Pattern
Steps
1. Right click the mouse on live view.
Figure 1-3 Draw the Unlock Pattern
2. Draw the pre-defined pattern to enter the menu operation.
Note
●If you have forgotten your pattern, you click Forgot My Pattern or Switch User to log in via
password.
●If you have drawn the wrong pattern for more than 5 times, the system will switch to the
normal login mode automatically.
1.2.3 Log in via Password
If your video recorder has logged out, you must login before operating the menu and other
functions.
Steps
1. Select User Name.

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Figure 1-4 Login Interface
2. Input password.
3. Click Login.
Note
●When you forget the password of the admin, you can click Forgot Password to reset the
password.
●If you enter the wrong password 7 times, the current user account will be locked for 60
seconds.

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Chapter 2 Live View
2.1 GUI Introduction
●Click Target Detection at the upper-left corner, and select or to display the specified live
target detection results. For result details, click View More.
Note
○Target Detection is only available for certain models.
○Target Detection is valid when HDD is installed.
○is valid for motion detection, line crossing detection, intrusion detection, and facial
detection.
●Click to start/stop auto-switch. The screen will automatically switch to the next one.
●Click to enter full screen mode.
●Double click a camera to view it in single-screen mode. Double click again to exit single-screen
mode.
●Change a camera live view screen by dragging it from its screen to the desired screen.
●Scroll up/down to turn to previous/next screen.
●Position the cursor on a camera to show shortcut menu.
Figure 2-1 Shortcut Menu
Table 2-1 Shortcut Menu Description
Button
Description
Start playing videos recorded in the latest five minutes.
Digital zoom. You can adjust zoom-in times and view the desired area.
Click it to enter PTZ control mode.
Turn on/off live view audio.
Switch video stream.
●In the live view interface, there are icons at the upper-right corner of the screen for each
camera, showing the camera recording and alarm status.
Table 2-2 Live View Icon Description
Icon
Description
Alarming (normal event and smart event).

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Icon
Description
Recording.
●Right click your mouse to display the shortcut menu.
Figure 2-2 Right Click Shortcut Menu
2.2 PTZ Control
2.2.1 Configure PTZ Parameter
You shall configure PTZ parameters before controlling a PTZ camera.
Steps
1. Preview a camera in live view and click on shortcut menu.

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Figure 2-3 PTZ Settings
2. Click .
3. Set the PTZ camera parameters.
Note
All parameters should be the same as the PTZ camera.
4. Click OK.

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2.2.2 PTZ Control Panel Introduction
Table 2-3 PTZ Panel Description
Icon
Description
Direction buttons, and the auto-cycle button.
The speed of the PTZ movement.
/
Zoom -/+.
/
Focus -/+.
/
Iris -/+.
2.2.3 Customize Preset
Set a preset location where the PTZ camera would point to when an event occurs.
Steps
1. Preview a camera in live view and click on shortcut menu.
2. Select a desired preset in preset list.
3. Use direction buttons to wheel the camera to required locations. Adjust zoom and focus as your
desire.
4. Click .
What to do next
Double click a preset in the preset list to call it.
2.2.4 Customize Patrol
Patrol refers to a path consists of a series of presets with designated sequence. It provides
dynamic live image for monitoring several presets.
Steps
1. Preview a camera in live view and click on shortcut menu.
2. Click Patrol.
3. Click of a desired patrol.