HIK VISION HWN-2104H-4P User manual

Network Video Recorder
User Manual
UD04699B

Network Video Recorder User Manual
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User Manual
COPYRIGHT © 2017 Hangzhou Hikvision Digital Technology Co., Ltd.
ALL RIGHTS RESERVED.
Any and all information, including, among others, wordings, pictures, graphs are the properties of
Hangzhou Hikvision Digital Technology Co., Ltd. or its subsidiaries (hereinafter referred to be
“Hikvision”). This user manual (hereinafter referred to be “the Manual”) cannot be reproduced,
changed, translated, or distributed, partially or wholly, by any means, without the prior written
permission of Hikvision. Unless otherwise stipulated, Hikvision does not make any warranties,
guarantees or representations, express or implied, regarding to the Manual.
About this Manual
This Manual is applicable to HiWatch Network Video Recorder (NVR).
The Manual includes instructions for using and managing the product. Pictures, charts, images and
all other information hereinafter are for description and explanation only. The information
contained in the Manual is subject to change, without notice, due to firmware updates or other
reasons. Please find the latest version in the company website (https://www.hi-watch.eu/).
Please use this user manual under the guidance of professionals.
Trademarks Acknowledgement
and other Hikvision’s trademarks and logos are the properties of Hikvision in various
jurisdictions. Other trademarks and logos mentioned below are the properties of their respective
owners.
Legal Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCT DESCRIBED, WITH ITS
HARDWARE, SOFTWARE AND FIRMWARE, IS PROVIDED “AS IS”, WITH ALL FAULTS AND ERRORS,
AND HIKVISION MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT
LIMITATION, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE,
AND NON-INFRINGEMENT OF THIRD PARTY. IN NO EVENT WILL HIKVISION, ITS DIRECTORS,
OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL,
INCIDENTAL, OR INDIRECT DAMAGES, INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF
BUSINESS PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA OR DOCUMENTATION, IN
CONNECTION WITH THE USE OF THIS PRODUCT, EVEN IF HIKVISION HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.
REGARDING TO THE PRODUCT WITH INTERNET ACCESS, THE USE OF PRODUCT SHALL BE WHOLLY
AT YOUR OWN RISKS. HIKVISION SHALL NOT TAKE ANY RESPONSIBILITES FOR ABNORMAL
OPERATION, PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER ATTACK, HACKER
ATTACK, VIRUS INSPECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER, HIKVISION WILL
PROVIDE TIMELY TECHNICAL SUPPORT IF REQUIRED.
SURVEILLANCE LAWS VARY BY JURISDICTION. PLEASE CHECK ALL RELEVANT LAWS IN YOUR
JURISDICTION BEFORE USING THIS PRODUCT IN ORDER TO ENSURE THAT YOUR USE CONFORMS
THE APPLICABLE LAW. HIKVISION SHALL NOT BE LIABLE IN THE EVENT THAT THIS PRODUCT IS
USED WITH ILLEGITIMATE PURPOSES.
IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE APPLICABLE LAW, THE LATER
PREVAILS.

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Regulatory Information
FCC Information
Please take attention that changes or modification not expressly approved by the party responsible
for compliance could void the user’s authority to operate the equipment.
FCC compliance: This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to
cause harmful interference in which case the user will be required to correct the interference at his
own expense.
FCC Conditions
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause
undesired operation.
EU Conformity Statement
This product and - if applicable - the supplied accessories too are marked with "CE" and
comply therefore with the applicable harmonized European standards listed under the
EMC Directive 2014/30/EU, the LVD Directive 2014/35/EU, the RoHS Directive 2011/65/EU.
2012/19/EU (WEEE directive): Products marked with this symbol cannot be disposed of
as unsorted municipal waste in the European Union. For proper recycling, return this
product to your local supplier upon the purchase of equivalent new equipment, or
dispose of it at designated collection points. For more information see: www.recyclethis.info
2006/66/EC (battery directive): This product contains a battery that cannot be disposed
of as unsorted municipal waste in the European Union. See the product documentation
for specific battery information. The battery is marked with this symbol, which may
include lettering to indicate cadmium (Cd), lead (Pb), or mercury (Hg). For proper recycling, return
the battery to your supplier or to a designated collection point. For more information see:
www.recyclethis.info
Industry Canada ICES-003 Compliance
This device meets the CAN ICES-3 (A)/NMB-3(A) standards requirements.

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Symbol Conventions
The symbols that may be found in this document are defined as follows.
Symbol
Description
Provides additional information to emphasize or supplement
important points of the main text.
Indicates a potentially hazardous situation, which if not avoided,
could result in equipment damage, data loss, performance
degradation, or unexpected results.
Indicates a hazard with a high level of risk, which if not avoided, will
result in death or serious injury.

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Safety Instructions
Proper configuration of all passwords and other security settings is the responsibility of the
installer and/or end-user.
In the use of the product, you must be in strict compliance with the electrical safety
regulations of the nation and region. Please refer to technical specifications for detailed
information.
Input voltage should meet both the SELV (Safety Extra Low Voltage) and the Limited Power
Source with 100~240 VAC or 12 VDC according to the IEC60950-1 standard. Please refer to
technical specifications for detailed information.
Do not connect several devices to one power adapter as adapter overload may cause over-
heating or a fire hazard.
Please make sure that the plug is firmly connected to the power socket.
If smoke, odor or noise rise from the device, turn off the power at once and unplug the power
cable, and then please contact the service center.
Preventive and Cautionary Tips
Before connecting and operating your device, please be advised of the following tips:
Ensure unit is installed in a well-ventilated, dust-free environment.
Unit is designed for indoor use only.
Keep all liquids away from the device.
Ensure environmental conditions meet factory specifications.
Ensure unit is properly secured to a rack or shelf. Major shocks or jolts to the unit as a result of
dropping it may cause damage to the sensitive electronics within the unit.
Use the device in conjunction with an UPS if possible.
Power down the unit before connecting and disconnecting accessories and peripherals.
A factory recommended HDD should be used for this device.
Improper use or replacement of the battery may result in hazard of explosion. Replace with
the same or equivalent type only. Dispose of used batteries according to the instructions
provided by the battery manufacturer.

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Product Key Features
General
Connectable to network cameras, network dome and encoders.
Connectable to the third-party network cameras like ACTI, Arecont, AXIS, Bosch, Brickcom,
Canon, PANASONIC, Pelco, SAMSUNG, SANYO, SONY, Vivotek and ZAVIO, and cameras that
adopt ONVIF or PSIA protocol.
Connectable to the smart IP cameras.
H.265+/H.265/ H.264+/H.264/MPEG4 video formats
PAL/NTSC adaptive video inputs.
Each channel supports dual-stream.
Up to 8/16/32/64 network cameras can be added according to different models.
Independent configuration for each channel, including resolution, frame rate, bit rate, image
quality, etc.
The quality of the input and output record is configurable.
Local Monitoring
HDMI Video output at up to 4K resolution and VGA video output at up to 2K resolution.
Multiple screen display in live view is supported, and the display sequence of channels is
adjustable.
Live view screen can be switched in group. Manual switch and auto-switch are provided and
the auto-switch interval is configurable.
Configurable main stream and sub-stream for the live view.
Quick setting menu is provided for live view.
Motion detection, video tampering, video exception alert and video loss alert functions.
Privacy mask.
Multiple PTZ protocols supported; PTZ preset, patrol and pattern.
Zooming in by clicking the mouse and PTZ tracing by dragging mouse.
HDD Management
Up to 6TB storage capacity for each disk supported.
Supports 8 network disks (NAS/IP SAN disk).
Supports S.M.A.R.T. and bad sector detection.
HDD group management.
Supports HDD standby function.
HDD property: redundancy, read-only, read/write (R/W).
HDD quota management; different capacity can be assigned to different channel.

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Recording, Capture and Playback
Holiday recording schedule configuration.
Continuous and event video recording parameters.
Multiple recording types: manual, continuous, alarm, motion, motion | alarm, motion & alarm
VCA.
8 recording time periods with separated recording types.
Pre-record and post-record for alarm, motion detection for recording, and pre-record time for
schedule and manual recording.
Searching record files and captured pictures by events (alarm input/motion detection).
Tag adding for record files, searching and playing back by tags.
Locking and unlocking record files.
Local redundant recording and capture.
Provide new playback interface with easy and flexible operation.
Searching and playing back record files by channel number, recording type, start time, end
time, etc.
Smart search for the selected area in the video.
Zooming in when playback.
Reverse playback of multi-channel.
Supports pause, play reverse, speed up, speed down, skip forward, and skip backward when
playback, and locating by dragging the mouse.
Supports thumbnails view and fast view during playback.
Up to 16-ch synchronous playback at 1080p real time.
Supports playback by transcoded stream.
Supports enabling H.264+ to ensure high video quality with lowered bitrate.
Backup
Export video clips when playback.
Management and maintenance of backup devices.
Either Normal or Hot Spare working mode is configurable to constitute an N+1 hot spare
system.
Alarm and Exception
Configurable arming time of alarm input/output.
Alarm for video loss, motion detection, tampering, abnormal signal, video input/output
standard mismatch, illegal login, network disconnected, IP confliction, abnormal
record/capture, HDD error, and HDD full, etc.
VCA detection alarm is supported.
VCA search for face detection, and behavior analysis.

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Alarm triggers full screen monitoring, audio alarm, notifying surveillance center, sending email
and alarm output.
Automatic restore when system is abnormal.
Other Local Functions
Operable by front panel, mouse, remote control, or control keyboard.
Three-level user management; admin user is allowed to create many operating accounts and
define their operating permission, which includes the limit to access any channel.
Admin password resetting by exporting/importing the GUID file.
Operation, alarm, exceptions and log recording and searching.
Manually triggering and clearing alarms.
Import and export of device configuration information.
Network Functions
Self-adaptive 10M/100Mbps network interface.
Four independent PoE network interfaces are provided for /4P models, eight independent PoE
network interfaces for the /8P models, and sixteen independent PoE network interfaces for
the /16P models.
Long distance (100-300 m) network transmission via PoE (for /P models).
IPv6 is supported.
TCP/IP protocol, DHCP, DNS, DDNS, NTP, SADP, SMTP, SNMP, NFS, and iSCSI are supported.
TCP, UDP and RTP for unicast.
Auto/Manual port mapping by UPnPTM.
Support access by Hik-Connect.
Remote web browser access by HTTPS ensures high security.
The ANR (Automatic Network Replenishment) function is supported, it enables the IP camera
save the recording files in the local storage when the network is disconnected, and
synchronizes the files to the NVR when the network is resumed.
Remote reverse playback via RTSP.
Supports accessing by the platform via ONVIF.
Remote search, playback, download, locking and unlocking of the record files, and support
downloading files broken transfer resume.
Remote parameters setup; remote import/export of device parameters.
Remote viewing of the device status, system logs and alarm status.
Remote keyboard operation.
Remote HDD formatting and program upgrading.
Remote system restart and shutdown.
RS-232, RS-485 transparent channel transmission.

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Alarm and exception information can be sent to the remote host
Remotely start/stop recording.
Remotely start/stop alarm output.
Remote PTZ control.
Remote JPEG capture.
Virtual host function is provided to get access and manage the IP camera directly.
Two-way audio and voice broadcasting.
Embedded WEB server.
Development Scalability:
SDK for Windows system.
Source code of application software for demo.
Development support and training for application system.

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TABLE OF CONTENTS
Chapter 1 Introduction...................................................................................................................14
Front Panel .......................................................................................................................14
HWN-2100H(-P) and HWN-2100(-P) Series .............................................................14
HWN-4100MH(-P) Series.............................................................................................14
HWN-2100, HWN-2100(M)H-W and HWN-4200MH(-P) Series...........................15
IR Remote Control Operations .........................................................................................15
Pairing (Enabling) the IR Remote to a Specific NVR (optional) ...............................16
Unpairing (Disabling) an IR Remote from a NVR.....................................................17
USB Mouse Operation......................................................................................................24
Input Method Description................................................................................................25
Rear Panel ........................................................................................................................26
HWN-2100H and HWN-2100MH Series ...................................................................26
HWN-2100H-P and HWN-2100MH-P Series............................................................27
HWN-2100 and HWN-2100M Series..........................................................................28
HWN-2100-P and HWN-2100M-P Series ..................................................................28
HWN-2100MH-W Series..............................................................................................30
HWN-4100MH and HWN-4200MH Series ...............................................................31
HWN-4100MH-P and HWN-4200MH-P Series........................................................31
Chapter 2 Getting Started ..............................................................................................................33
Device Startup and Activation..........................................................................................33
Starting Up and Shutting Down the NVR ................................................................33
Activating Your Device.............................................................................................34
Using the Unlock Pattern for Login .........................................................................36
Login and Logout.....................................................................................................39
Resetting Your Password.........................................................................................40
Using Wizard for Basic Configuration...............................................................................41
Adding and Connecting the IP Cameras...........................................................................46
Activating the IP Camera.........................................................................................46
Adding the Online IP Cameras ................................................................................47
Editing the Connected IP Cameras and Configuring Customized Protocols ...........51
Editing IP Cameras Connected to the PoE Interfaces..............................................55
Configuring PoE Interface........................................................................................57
Chapter 3 Live View .......................................................................................................................59

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Introduction of Live View .................................................................................................59
Operations in Live View Mode .........................................................................................60
Front Panel Operation on Live View........................................................................61
Using the Mouse in Live View.................................................................................61
Using an Auxiliary Monitor .....................................................................................63
Quick Setting Toolbar in Live View Mode ...............................................................63
Adjusting Live View Settings ............................................................................................66
Channel-zero Encoding.....................................................................................................68
Chapter 4 PTZ Controls .................................................................................................................69
Configuring PTZ Settings ..................................................................................................69
Setting PTZ Presets, Patrols & Patterns............................................................................70
Customizing Presets ................................................................................................70
Calling Presets .........................................................................................................71
Customizing Patrols.................................................................................................71
Calling Patrols..........................................................................................................72
Customizing Patterns ..............................................................................................73
Calling Patterns .......................................................................................................74
Customizing Linear Scan Limit.................................................................................74
Calling Linear Scan...................................................................................................75
One-touch Park .......................................................................................................76
PTZ Control Panel .............................................................................................................78
Chapter 5 Recording Settings........................................................................................................80
Configuring Parameters....................................................................................................80
Configuring Recording Schedule ......................................................................................84
Configuring Motion Detection Recording ........................................................................88
Configuring Alarm Triggered Recording...........................................................................90
Configuring VCA Event Recording ....................................................................................92
Manual Recording ............................................................................................................94
Configuring Holiday Recording and Capture....................................................................95
Configuring Redundant Recording and Capture ..............................................................97
Configuring HDD Group for Recording and Capture ........................................................99
Files Protection.............................................................................................................100
Locking the Recording Files.................................................................................100
Setting HDD Property to Read-only ....................................................................102
Chapter 6 Playback .......................................................................................................................104

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Playing Back Record Files ...............................................................................................104
Instant Playback ....................................................................................................104
Playing Back by Normal Search.............................................................................104
Playing back by Smart Search ...............................................................................108
Playing Back by Event Search................................................................................112
Playing Back by Tag ...............................................................................................114
Playing Back by Sub-periods .................................................................................116
Playing Back by System Logs .................................................................................117
Playing Back External File......................................................................................119
Auxiliary Functions of Playback......................................................................................120
Playing Back Frame by Frame ...............................................................................120
Thumbnails View...................................................................................................120
Fast View ...............................................................................................................121
Digital Zoom ..........................................................................................................121
File Management ..................................................................................................122
Chapter 7 Backup..........................................................................................................................123
Backing up Record Files..................................................................................................123
Quick Export..........................................................................................................123
Backing up by Normal Video.................................................................................125
Backing up by Event Search...................................................................................128
Backing up Video Clips or Captured Playback Pictures.........................................129
Managing Backup Devices..............................................................................................130
Chapter 8 Alarm Settings.............................................................................................................131
Setting Motion Detection Alarm....................................................................................131
Setting Sensor Alarms ....................................................................................................133
Detecting Video Loss Alarm ...........................................................................................136
Detecting Video Tampering Alarm .................................................................................138
Handling Exceptions Alarm ............................................................................................140
Setting Alarm Response Actions ....................................................................................141
Triggering or Clearing Alarm Output Manually..............................................................145
Chapter 9 VCA Alarm ..................................................................................................................146
Face Detection................................................................................................................146
Line Crossing Detection..................................................................................................148
Intrusion Detection ........................................................................................................150
Region Entrance Detection.............................................................................................152

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Region Exiting Detection ................................................................................................153
Unattended Baggage Detection.....................................................................................153
Object Removal Detection .............................................................................................154
Audio Exception Detection.............................................................................................154
Sudden Scene Change Detection ...................................................................................155
Defocus Detection........................................................................................................156
PIR Alarm......................................................................................................................156
Chapter 10 VCA Search................................................................................................................157
Face Search...................................................................................................................157
Behavior Search............................................................................................................159
Chapter 11 Network Settings ......................................................................................................160
Configuring General Settings .......................................................................................160
Configuring Advanced Settings ....................................................................................162
Configuring Hik-Connect .....................................................................................162
Configuring DDNS................................................................................................163
Configuring NTP Server.......................................................................................165
Configuring SNMP...............................................................................................165
Configuring More Settings ..................................................................................166
Configuring HTTPS Port.......................................................................................167
Configuring Email................................................................................................169
Configuring NAT ..................................................................................................171
Configuring Virtual Host......................................................................................173
Checking Network Traffic .............................................................................................174
Configuring Network Detection ...................................................................................176
Testing Network Delay and Packet Loss ..............................................................176
Exporting Network Packet...................................................................................176
Checking the Network Status..............................................................................177
Checking Network Statistics................................................................................178
Chapter 12 HDD Management ...................................................................................................180
Initializing HDDs ...........................................................................................................180
Managing Network HDD ..............................................................................................182
Managing eSATA...........................................................................................................184
Managing HDD Group ..................................................................................................185
Setting HDD Groups ............................................................................................185
Setting HDD Property..........................................................................................186

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Configuring Quota Mode .............................................................................................188
Configuring Disk Clone.................................................................................................190
Checking HDD Status....................................................................................................192
HDD Detection .............................................................................................................194
Configuring HDD Error Alarms .....................................................................................196
Chapter 13 Camera Settings ........................................................................................................197
Configuring OSD Settings .............................................................................................197
Configuring Privacy Mask.............................................................................................198
Configuring Video Parameters .....................................................................................200
Chapter 14 NVR Management and Maintenance ....................................................................201
Viewing System Information ........................................................................................201
Searching & Exporting Log Files ...................................................................................202
Importing/Exporting IP Camera Info............................................................................204
Importing/Exporting Configuration Files .....................................................................205
Upgrading System ........................................................................................................206
Upgrading by Local Backup Device .....................................................................206
Upgrading by FTP ................................................................................................206
Restoring Default Settings............................................................................................208
Chapter 15 Others .........................................................................................................................209
Configuring RS-232 Serial Port .....................................................................................209
Configuring General Settings .......................................................................................209
Configuring DST Settings..............................................................................................211
Configuring More Settings ...........................................................................................212
Managing User Accounts .............................................................................................213
Adding a User......................................................................................................213
Deleting a User....................................................................................................216
Editing a User ......................................................................................................216
Chapter 16 Appendix ...................................................................................................................219
Glossary........................................................................................................................219
Troubleshooting ...........................................................................................................220

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Chapter 1 Introduction
Front Panel
HWN-2100H(-P) and HWN-2100(-P) Series
HWN-2100H(-P) and HWN-2100(-P) Series
Description of Front Panel
HWN-
4100MH(-P) Series
HWN-4100MH(-P) Series
No.
Icon
Description
1
Indicator turns red when NVR is powered up.
2
Indicator lights in red when data is being read from or
written to HDD.
3
Indicator blinks blue when network connection is
functioning properly.

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Panel Description
No.
Name
Description
1
Status
Indicator
Power
Power indicator turns green when system is
running.
Status
Status indicator blinks red when data is being
read from or written to HDD.
Tx/Rx
Tx/Rx indictor blinks green when network
connection is functioning properly.
2
USB Interface
Universal Serial Bus (USB) ports for additional
devices such as USB mouse and USB Hard Disk
Drive (HDD).
HWN-2100, HWN-2100(M)H-W and HWN-4200MH(-P) Series
The front panel vaires according to different models.
HWN-2100, HWN-2100(M)H-W and HWN-4200MH(-P) Series
Panel Description
IR Remote Control Operations
The NVR may also be controlled with the included IR remote control, shown in Figure 1-4.
No.
Name
Connections
1
POWER
Turns green when NVR is powered up.
2
HDD
Flickers red when data is being read from or written to HDD.
3
Tx/Rx
Flickers blue when network connection is functioning
properly.
4
USB Interface
Universal Serial Bus (USB) port for additional devices such as
USB mouse and USB Hard Disk Drive (HDD).

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Batteries (2×AAA) must be installed before operation.
The IR Remote is set at the factory to control the NVR (using default Device ID# 255) without any
additional steps. Device ID# 255 is the default universal device identification number shared by the
NVRs. You may also pair an IR Remote to a specific NVR by changing the Device ID#, as follows:
Pairing (Enabling) the IR Remote to a Specific NVR (optional)
You can pair an IR Remote to a specific Hikvision NVR by creating a user-defined Device ID#. This
feature is useful when using multiple IR Remotes and NVRs.
On the NVR:
Go to General > More Settings.
Type a number (255 digits maximum) into the Device No. field.
On the IR Remote:
Press the DEV button.
Use the Number buttons to enter the Device ID# that was entered into the NVR.
Press Enter button to accept the new Device ID#.

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Remote Control
Unpairing (Disabling) an IR Remote from a NVR
To unpair an IR Remote from a NVR so that the unit cannot control any NVR functions, proceed as
follows:
Press the DEV key on the IR Remote. Any existing Device ID# will be erased from the unit’s memory
and it will no longer function with the NVR.
(Re)-enabling the IR Remote requires pairing to a NVR. See “Pairing the IR Remote to a Specific
NVR (optional),” above.
The keys on the remote control closely resemble the ones on the front panel. See the table 1.4.

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IR Remote Functions

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No.
Name
Function Description