Hillrom Mortara Welch Allyn Diagnostic Cardiology... User manual

Welch Allyn®Diagnostic Cardiology Suite
Service Manual
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Welch Allyn®Diagnostic Cardiology Suite
Service Manual
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Copyright
© Copyright 2019, Welch Allyn. All rights are reserved. To support the intended use of the product
described in this publication, the purchaser of the product is permitted to copy this publication, for internal
distribution only, from the media provided by Welch Allyn. No other use, reproduction, or distribution of
this publication, or any part of it, is permitted without written permission from Welch Allyn. Welch Allyn
assumes no responsibility for any injury to anyone, or for any illegal or improper use of the product, that
may result from failure to use this product in accordance with the instructions, cautions, warnings, or
statement of intended use published in this manual.
Unauthorized copying of this publication may not only infringe copyright but also reduce the ability of
Welch Allyn to provide accurate and up-to-date information to users and operators alike.
Welch Allyn Diagnostic Cardiology Suite®, AM12®, WELCH ALLYN WIRELESS ACQUISITION
MODULE®, and ELI®are trademarks of Welch Allyn.
Software in this product is Copyright 2019, Welch Allyn. All rights are reserved. The software is protected
by United States of America copyright laws and international treaty provisions applicable worldwide.
Under such laws, the licensee is entitled to use the copy of the software provided on the original
distribution medium. The software may not be copied, decompiled, reverse-engineered, disassembled or
otherwise reduced to human-perceivable form. This is not a sale of the software or any copy of the
software; all right, title and ownership of the software remains with Welch Allyn.
The information contained in this manual is subject to change without notice.
All changes will be in compliance with regulations governing manufacture of medical equipment.
80024495 Ver. A
Revision Date: 2019-08
901128 CARDIOPULMONARY ECG SYSTEM
EU IMPORTER
Welch Allyn Limited
Navan Business Park, Dublin Road,
Navan, Co. Meath C15 AW22
Ireland
Welch Allyn, Inc.
4341 State Street Road
Skaneateles Falls, NY
13153 USA
www.welchallyn.com

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User responsibility
This product is designed to perform in conformity with the description thereof contained in this manual
and accompanying labels and inserts, when assembled, operated, maintained and repaired in
accordance with the instructions provided. A defective product should not be used. Parts that are broken,
plainly worn, missing or incomplete, distorted or contaminated should be replaced immediately. Should
any repair or replacement become necessary, we recommend that service be performed at the nearest
approved service center. The user of the product shall have the sole responsibility for any malfunction,
which results from improper use, faulty maintenance, improper repair, damage or alteration by anyone
other than Welch Allyn or their authorized service personnel.
Accessories
The Welch Allyn warranty can only be honored if you use Welch Allyn approved accessories and
replacement parts.
Caution
Use of accessories other than those recommended by Welch Allyn may
compromise product performance.
Caution
US Federal law restricts this device to sale by or on the
order of a physician.

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Warranty, Service, and Spare Parts
Warranty
All repairs on products under warranty must be performed or approved by Welch Allyn. Unauthorized
repairs will void the warranty. In addition, whether or not covered under warranty, any product repair shall
exclusively be performed by Welch Allyn certified service personnel.
Assistance and Parts
If the product fails to function properly or if assistance, service, or spare parts are required please contact
the nearest Welch Allyn Technical Support Center:
www.welchallyn.com/en/other/contact-us
Before contacting Welch Allyn, it is helpful to attempt to duplicate the problem and to check all
accessories to ensure that they are not the cause of the problem.
When calling, please be prepared to provide:
Product name and model number and complete description of the problem
The serial number of your product (if applicable)
The complete name, address and phone number of your facility
For out-of-warranty repairs or spare parts orders, a purchase order (or credit card) number
For parts order, the required spare or replacement part number(s)
Repairs
If your product requires warranty, extended warranty, or non-warranty repair service, please call first the
nearest Welch Allyn Technical Support Center. A representative will assist you troubleshooting the
problem and will make every effort to solve it over the phone, avoiding potential unnecessary return.
In case the return cannot be avoided, the representative will record all necessary information and will
provide a Return Material Authorization (RMA) number, as well as the appropriate return address. A
Return Material Authorization (RMA) number must be obtained prior to any return.
Note
Welch Allyn does not accept returned products without an RMA.
Packing Instructions
If you have to return goods for service, follow these recommended packing instructions:
Remove all hoses, cables, sensors, power cords, and ancillary products (as appropriate) before
packing, unless you suspect they are associated with the problem.
Wherever possible use the original shipping carton and packing materials.
Include a packing list and the Welch Allyn Return Material Authorization (RMA) number.
It is recommended that all returned goods be insured. Claims for loss or damage to the product must be
initiated by the sender.

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Limited Warranty Statement
Hillrom, Inc. warrants that the Welch Allyn Diagnostic Cardiology Suite computer-based product you have
purchased meets the labeled specifications of the Product and will be free from defects in materials and
workmanship that occur within 1 year after the date of purchase. Accessories used with the Product are
warranted for 90 days after the date of purchase.
The date of purchase is: 1) the date specified in our records, if you purchased the Product directly from
us, 2) the date specified in the warranty registration card that we ask you to send to us, or 3) if you don’t
return the warranty registration card, 120 days after the date on which the Product was sold to the dealer
from whom you bought the Product, as documented in our records.
This warranty does not cover damage caused by: 1) handling during shipping, 2) use or maintenance
contrary to labeled instructions, 3) alteration or repair by anyone not authorized by Welch Allyn, and 4)
accidents.
You assume all responsibility for use of the Product with any hardware or software that does not meet the
system requirements described in the Product documentation.
If a Product or accessory covered by this warranty is determined to be defective because of defective
materials, components, or workmanship, and the warranty claim is made within the warranty period
described above, Welch Allyn will, at its discretion, repair or replace the defective Product or accessory
free of charge.
You must obtain a return authorization from Welch Allyn to return your Product before you send it to
Welch Allyn’s designated service center for repair.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. WELCH ALLYN'S OBLIGATION UNDER THIS WARRANTY IS LIMITED TO
REPAIR OR REPLACEMENT OF PRODUCTS CONTAINING A DEFECT. WELCH ALLYN IS NOT
RESPONSIBLE FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES RESULTING FROM A
PRODUCT DEFECT COVERED BY THE WARRANTY.