HME EOS HD User manual

EOS|HD®
Wireless Drive-Thru Headset
System with HD Audio
Installation Instructions
HME# 400G733
Rev D 7/31/17

REGULATORY INFORMATION
i
IMPORTANT NOTICES
FCC Regulation
This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) This device must accept any interference
received, including interference that may cause undesired operation.
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in accordance
with the instruction manual, may cause harmful interference to radio communication. Operation of this
equipment in a residential area is likely to cause harmful interference, in which case the user will be
required to correct the interference at his own expense.
Changes or modications not expressly approved by HM Electronics, Inc. could void the users authority to
operate this equipment.
The antenna(s) used for the base transmitter must be installed to provide a separation distance of at least
7.87 inches (20 cm) from all persons, and must not be co-located or operating in conjunction with any
other antenna or transmitter.
This device has been designed to operate with the antennas or antenna kits listed below, and having a
maximum gain of 2dBi. Antennas/Kits not included in this list or having a gain greater than 2dBi are
strictly prohibited for use with this device. The required antenna impedance is 50 ohms.
1. Antenna: NEARSON, S181TR-2450R, 2dBi
2. Antenna Kit: HME, EC20 (P/N G28493-1), 0dBi
3. Antenna Kit: HME, EC10 (P/N G27706-1)
Industry Canada (IC)
This device complies with Industry Canada license exempt RSS standard(s). Operation is subject to the
following two conditions: (1) this device may not cause interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation of the device.
This device complies with Health Canada’s Safety Code. The installer of this device should ensure that
RF radiation is not emitted in excess of the Health Canada’s requirement. Information can be obtained at
http://www.hc-sc.gc.ca/ewh-sem/pubs/radiation/radio_guide-lignes_direct-eng.php
“Changes or modications not expressly approved by the party responsible for compliance could void the
user’s authority to operate the equipment.”
Hereby, HM Electronics, Inc. declares that the EOS|HD is in compliance with the essential
requirements and other relevant provisions of Radio Equipment Directive 2014/53/EU.
Waste Electrical and Electronic Equipment (WEEE)
The European Union (EU) WEEE Directive (2012/19/EU) places an obligation on producers
(manufacturers, distributors and/or retailers) to take-back electronic products at the end of their useful
life. The WEEE Directive covers most HME products being sold into the EU as of August 13, 2005.
Manufacturers, distributors and retailers are obliged to nance the costs of recovery from municipal
collection points, reuse, and recycling of specied percentages per the WEEE requirements.
Instructions for Disposal of WEEE by Users in the European Union
The symbol shown below is on the product or on its packaging which indicates that
this product was put on the market after August 13, 2005 and must not be disposed of
with other waste. Instead, it is the user’s responsibility to dispose of the user’s waste
equipment by handing it over to a designated collection point for the recycling of WEEE.
The separate collection and recycling of waste equipment at the time of disposal will help
to conserve natural resources and ensure that it is recycled in a manner that protects
human health and the environment. For more information about where you can drop off
your waste equipment for recycling, please contact your local authority, your household
waste disposal service or the seller from whom you purchased the product.
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REGULATORY INFORMATION
vii
General Battery Safety Instructions for
Battery Models: BAT50
BATXX batteries are specifically designed only for use
with product(s) offered by:
HM Electronics Inc. (HME)
SAFETY PRECAUTIONS
To ensure the safety and reliability of your Battery, follow
the guidelines in this section.
Using the Battery
WARNING!
Do Not Abuse/Modify Battery Packs
Lithium-ion cells and battery packs may get hot,
explode or ignite and cause serious injury if
modified or abused.
Follow the safety instructions below:
•Do not place the battery in fire or heat the
battery.
•Do not connect the battery backward, so the
polarity is reversed.
•Do not connect the positive terminal and
negative terminal of the battery to each other
with any metal object (such as a wire).
•Do not carry or store the battery together with
necklaces, hairpins or other metal objects.
•Do not pierce the battery with nails, strike the
battery with a hammer, step on the battery or
otherwise subject it to strong impacts to shocks.
•Do not solder directly onto the battery.
•Do not expose the battery to water or salt water
or high humidity, or allow the battery to get wet.
•Do not disassemble or modify the battery. The
battery contains safety and protection devices
which, if damaged, may cause the battery to
generate heat, explode or ignite.
•The protection circuit module provided with
battery packs is not to be used as a substitute
for a shutoff switch.
•Do not place the battery in or near fire, on
stoves or in other high temperature locations.
•Do not place the battery in direct sunlight, or use
or store the battery in cars in hot weather. Doing
so may cause the battery to generate heat,
explode or ignite. Using the battery in this
manner may also result in a loss of performance
or shortened life expectancy.
•When the battery is worn out, insulate the
terminals with adhesive tape or a similar non-
conducting material before disposal.
•Immediately discontinue use of the battery if,
while using, charging, or storing the battery, the
battery emits an unusual smell, feels hot,
changes color or shape or appears abnormal in
any other way.
•Do not place the battery in microwave ovens,
high-pressure containers or on induction
cookware.
•Keep batteries out of reach of children.
•Always disconnect the battery before storing or
transporting the battery.
•Always store battery in air tight flame proof
container away from flammable or corrosive
material.
WARNING!
In the event the battery leaks and the fluid gets
into one’s eye, do not rub the eye. Rinse well
with water and immediately seek medical care. If
left untreated, the battery fluid could cause
damage to the eye.
WARNING!
If the device causes abnormal current to flow, it
may cause the battery to become hot, explode,
or ignite causing serious injury.
Charger Types
Your battery must only be charged with a HME/Clear-
Com recommended charger. Any attempt to use other
types of chargers may cause an explosive reaction, fire
or chemical burns. Do not assume that the physical form
of another battery qualifies the charger for use with the
HME/Clear-Com 104G041LF battery.
Charging the Battery
Be sure to follow the warnings listed below while
charging the battery. Failure to do so may cause the
battery to become hot, explode or ignite and cause
serious injury.
•Do not continue charging the battery if it does
not recharge as specified HME/Clear-Com User
Guide, under charging instructions.
•Do not attach the battery to an external charger,
power supply plug or directly to a car’s cigarette
lighter.
•Always visually inspect your battery before
charging and after charging.
•Always allow your battery to cool to its safe
ambient temperature before charging after its
previous discharge cycle.
•Do not charge battery’s on or near any
flammable materials, this will help ensure that if
there is a malfunction it can be contained with
the least amount of damage and injury possible.
Recycling the Battery
When the battery reaches the end of its useful life, the
spent battery should be disposed of by a qualified
recycler or hazardous materials handler. Do not mix this
battery with the solid waste stream.
If your business or household does not have a battery
recycling program, go to the following URL or copy and
paste the following URL into your browser, then enter
your zip code for a list of recycling centers:
http://earth911.com
General battery safety instructions for battery model BAT50
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REGULATORY INFORMATION
viii
Directives de sécurité générales pour les
modèles de batterie suivants : BAT50
Les batteries BATXX sont spécialement conçues de manière à
ne pouvoir être utilisées qu'avec les produits offerts par
PRÉCAUTIONS
En vue d'assurer la sûreté et la fiabilité de votre batterie,
respectez les directives indiquées dans cette section.
Utilisation de la batterie
ATTENTION !
Ne pas faire un usage abusif des blocs-piles ni les
modifier
Les cellules de lithium-ion et les blocs-piles peuvent
devenir chauds, exploser ou prendre feu et ainsi causer
des blessures graves si on en fait un usage abusif ou
qu'on les modifie.
Respectez les directives de sécurité ci-dessous :
Ne pas placer la batterie dans le feu ni la faire chauffer.
Ne pas brancher la batterie à l'envers de manière à ce
que la polarité soit inversée.
Ne pas connecter la borne positive et la borne négative de
la batterie l'une à l'autre avec un objet de métal (comme
du fil de fer).
Ne pas transporter ni entreposer la batterie avec des
colliers, des épingles à cheveux et d'autres objets de
métal.
Ne pas percer la batterie avec des clous, la frapper avec
un marteau, marcher dessus et la soumettre de quelque
autre manière que ce soit à des impacts puissants.
Ne pas faire de soudure directement sur la batterie.
Ne pas exposer la batterie à l'eau ou à l'eau salée ni à
une grande humidité, et ne pas la laisser être mouillé.
Ne pas démonter ni modifier la batterie. La batterie
contient des dispositifs de sécurité et de protection qui, en
cas de dommages, pourraient l'amener à chauffer, à
exploser ou à prendre feu.
Ne pas utiliser le module de circuit de protection offert
avec les blocs-piles en remplacement d'un contacteur
d'isolement.
Ne pas mettre la batterie dans ou à proximité du feu, sur
des cuisinières ou dans d'autres endroits à température
élevée.
Ne pas placer la batterie directement au soleil ni l'utiliser
ou l'entreposer dans des voitures par temps chaud. Ceci
pourrait l'amener à chauffer, à exploser ou à prendre feu.
D'utiliser la batterie de cette manière peut également la
rendre moins performante et diminuer son espérance de
vie.
Quand la batterie est usée, isoler les bornes à l'aide de
ruban adhésif ou d'un matériau non conducteur semblable
avant de la jeter.
Cesser immédiatement l'utilisation de la batterie si, en
cours d'utilisation ou de chargement ou lorsqu'elle est
entreposée, elle émet une odeur inhabituelle, dégage de
la chaleur, change de couleur ou de forme ou semble
anormale de quelque autre manière que ce soit.
Ne pas mettre la batterie dans des fours à micro-ondes,
des contenants à haute pression ou des ustensiles de
cuisine à induction.
Garder les batteries hors de la portée des enfants.
Toujours débrancher la batterie avant de l'entreposer ou
de la transporter.
Toujours entreposer la batterie dans un contenant
étanche à l'épreuve des flammes loi de toute matière
inflammable ou corrosive.
ATTENTION !
Si la batterie fuit et que le fluide entre en contact avec
l'oeil de quelqu'un, ne pas frotter l'oeil. Bien rincer à
l'eau et tout de suite demander des soins médicaux. Le
fluide de la batterie risque de causer des dommages à
l'oeil si celui-ci n'est pas traité.
ATTENTION !
Si le dispositif cause la circulation d'un courant
anormal, il se peut que la batterie chauffe, explose ou
prenne feu et cause ainsi des blessures graves.
Types de chargeur
Votre batterie ne devrait être rechargée qu'à l'aide d'un chargeur
recommandé par HME/Clear-Com. Toute tentative d'utiliser
d'autres types de chargeurs risque d'entraîner une réaction
explosive, un feu ou des brûlures chimiques. Ne pas présumer
que la forme physique d'une autre batterie fait que le chargeur y
correspondant peut être utilisé avec la batterie HME/Clear-Com.
Chargement de la batterie
S'assurer de suivre les avertissements indiqués ci-dessous au
moment de charger la batterie. La batterie pourrait sinon chauffer,
exploser ou prendre feu et ainsi causer des blessures graves.
Ne pas continuer à charger la batterie si elle ne se
recharge pas de la manière indiquée dans le guide de
l'utilisateur HME/Clear-Com, dans la section des
directives de chargement.
Ne pas brancher la batterie à un chargeur externe, à une
prise d'alimentation ou directement dans l'allume-cigare
d'une voiture.
Toujours procéder à l'inspection visuelle de la batterie
avant ou après son chargement.
Toujours laisser la batterie refroidir à une température
ambiante sécuritaire avant de la charger au terme de son
cycle de décharge précédent.
Ne pas recharger la batterie sur ou à proximité de
matériaux inflammables; ceci fera en sorte qu'en cas de
mauvais fonctionnement, elle puisse être contenue en
causant le moins de dommages et de blessures possible.
Recyclage de la batterie
Quand la batterie atteint la fin de sa vie utile, il devrait revenir à
une entreprise de recyclage qualifiée ou à une entreprise de
gestion des matériaux dangereux de s'en débarrasser. Ne pas
mélanger cette batterie au courant de déchets solides.
Si votre entreprise ou votre foyer ne participe à aucun programme
de recyclage des batteries, cliquez sur l'adresse URL suivante ou
collez-la dans votre navigateur, puis entrez votre code postal en
vue d'obtenir une liste de centres de
recyclage : http://earth911.com
Directives de sécurité générales pour les modèles de
batterie suivants : BAT50
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REGULATORY INFORMATION
ix
Instrucciones generales de seguridad para
baterías para cada modelo de batería: BAT50
Las baterías BATXX están diseñadas específicamente para
usarse solo con el(los) producto(s) que ofrezca:
HM Electronics Inc. (HME)
PRECAUCIONES DE SEGURIDAD
Para garantizar la seguridad y la fiabilidad de su batería, siga
las directrices en esta sección.
Al usar la batería
¡ADVERTENCIA!
No dañe ni modifique los empaques de las baterías
Si las celdas de iones de litio y los empaques de las
baterías se modifican o dañan, pueden recalentarse,
explotar o incendiarse y causar heridas graves.
Siga las instrucciones de seguridad que se indican a
continuación:
•No exponga la batería al fuego ni la caliente.
•No conecte la batería al revés, de modo que la
polaridad estuviera invertida.
•No conecte la terminal positiva con la negativa usando
objetos metálicos (como un alambre).
•No almacene ni lleve las baterías junto con collares,
horquillas u otros objetos metálicos.
•No perfore con clavos, golpee con martillo ni pise la
batería, ni la someta de manera alguna a golpes
fuertes.
•No suelde directamente sobre la batería.
•No exponga la batería al agua, sea dulce o salada, ni a
la humedad alta, ni permita que se humedezca o se
moje la batería.
•No desarme ni modifique la batería. La batería contiene
dispositivos de seguridad y de protección que, si se
dañan, pueden causar que la batería genere calor,
explote o se incendie.
•El módulo de circuito de protección incluido en los
empaques de las baterías no debe usarse como
sustituto de un interruptor de apagado.
•No exponga la batería al fuego ni cerca de este, en
estufas ni en lugares de altas temperaturas.
•No exponga la batería bajo la luz solar directa ni use o
almacene la batería en un carro en climas calientes.
Hacer lo anterior, podría generar que la batería genere
calor, explote o se incendie. Asimismo, usar la batería
de esta manera podría resultar en una pérdida de
rendimiento o disminución de la expectativa de vida útil
del equipo.
•Cuando la batería se desgaste, aísle las terminales con
cinta adhesiva u otro material similar que no sea
conductor, antes de deshacerse de ella.
•Deje de utilizar inmediatamente la batería si, mientras la
usa, carga o almacena, esta emite un olor inusual, se
siente caliente, cambia de color o forma o parece
anormal de cualquier otra manera.
•No coloque la batería en hornos microondas,
contenedores de alta presión ni en materiales de
cocina inducida.
•Mantenga las baterías fuera del alcance de los niños.
•Desconecte siempre la batería antes de almacenarla o
transportarla.
•Almacénela siempre en contenedores estrictamente
resistentes al fuego lejos de materiales inflamables o
corrosivos.
¡ADVERTENCIA!
En caso de que la batería gotee y le entre el fluido en
los ojos, no se los restriegue. Enjuague bien con agua
y busque asistencia médica inmediatamente. Si no
recibe tratamiento, el fluido de la batería podría
causarle daño en sus ojos.
¡ADVERTENCIA!
Si el dispositivo causa que fluya corriente anormal,
puede causar que la batería se caliente, explote o se
incendie y cause heridas graves.
Tipos de cargador
Su batería debe cargarla únicamente con un cargador
recomendado por HME/Clear-Com. Si intenta usar otro tipo de
cargador, puede causar una reacción explosiva, incendio o
quemaduras con sustancias químicas. No asuma que la forma
física de otra batería permita que el cargador de esta puede
usarse con la batería de HME/Clear-Com.
Cargar la batería
Asegúrese de seguir las advertencias que se describen más
abajo mientras carga su batería. Si no lo hace, puede causar que
la batería se caliente, explote o se incendie y cause heridas
graves.
•No siga cargando la batería, si no se recarga como se
especifica en la guía para el usuario de HME/Clear-
Com, según las instrucciones de carga.
•No conecte la batería a un cargador externo, conector
de energía ni directamente al encendedor de cigarrillos
de un carro.
•Inspeccione siempre visualmente su batería antes y
después de cargarla.
•Deje siempre que su batería se enfríe hasta que esté
en su temperatura ambiental segura antes de cargar,
después de su ciclo anterior de descarga.
•No cargue las baterías sobre ningún tipo de material
inflamable. Esto asegurará que, si hay una falla de
funcionamiento, se pueda contener con la menor
cantidad posible de daños y heridas.
Reciclar la batería
Cuando la batería llegue al fin de su vida útil, un reciclador
calificado o una persona encargada de manipular materiales
peligrosos deberían encargarse de desecharla. No mezcle esta
batería con el flujo de residuos sólidos.
Si su negocio u hogar no tiene un programa de reciclaje de
baterías, vaya a la siguiente dirección URL o pegue la siguiente
dirección en su navegador y, luego, introduzca su código postal
para obtener una lista de los centros de reciclaje:
http://earth911.com
Instrucciones generales de seguridad para baterías para
cada modelo de batería: BAT50
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REGULATORY INFORMATION
x
배터리 모델의 일반적인 배터리 안전 지침: BAT50
BATXX 배터리는 다음 회사에서 제공하는 제품과 함께 사용하도록 특별히 설계되었습니
다: HM Electronics Inc. (HME)
안전 주의사항
배터리의 안전과 신뢰성을 보장하려면 이섹션의 지침을 따르십시오.
배터리 사용
경고!
배터리 팩을 개조하거나 과도하게 사용하지 마십시오.
리튬 이온 셀 및 배터리 팩을 개조하거나 과도하게 사용하면 뜨거워지거나 폭발하거나 발화되어 심각한 부상을 입을 수 있습니다.
아래의 안전 지침을 따르십시오:
•배터리를 불 속에 넣거나 가열하지 마십시오.
•배터리를 거꾸로 연결하지 마십시오.그러면 극성이 바뀌게 됩니다.
•배터리의 양극 단자와 음극 단자를 금속 물체(전선 등)로서로 연결하지 마십시오.
•배터리를 목걸이,머리핀 또는 기타 금속 물체와 함께 휴대하거나 보관하지 마십시오.
•배터리를 손톱으로 흠집을 내거나,망치로 두드리거나,밟거나 강한 충격을 가하지 마십시오.
•배터리에 직접 납땜하지 마십시오.
•배터리를 물이나 바닷물 또는 높은 습도에 노출시키거나 젖지 않도록 하십시오.
•배터리를 분해하거나 개조하지 마십시오.배터리에는 안전 장치와 보호 장치가 포함되어 있고,손상될 경우 배터리가 뜨거워지거나 폭발하거
나발화할 수 있습니다.
•배터리 팩과 함께 제공되는 보호 회로 모듈은 차단 스위치의 대체품으로 사용되어서는 안됩니다.
•배터리를 화기 근처나 난로 위 또는 기타 고온이 발생하는 장소에 두지 마십시오.
•배터리를 직사광선이 비치는 곳에 두거나 더운 날씨에 자동차 안에서 사용하거나 보관하지 마십시오.그러면 배터리가 뜨거워지거나폭발하거
나 발화할 수 있습니다.그러한 방식으로 배터리를 사용하면 성능이 저하되거나 예상 수명이 단축될 수 있습니다.
•배터리를 다 쓴 후에 폐기하기 전에 단자를 접착 테이프 또는 이와 유사한 비전도성 재료로 절연 처리하십시오.
•배터리를 사용,충전하거나 보관하고 있는 동안,배터리에서 이상한 냄새가 나거나 뜨거워지거나 색이나 모양이 변하거나 기타 비정상적인상
태를 보이면 즉시 사용을 중단하십시오.
•전자레인지,고압 용기 또는 인덕션 조리기구에 배터리를 넣지 마십시오.
•배터리를 어린이의 손이 닿지 않는 곳에 두십시오.
•배터리를 보관하거나 운반하기 전에 항상 분리하십시오.
•항상 가연성 또는 부식성 물질이 없는 밀폐된 방염 용기 안에 배터리를 보관하십시오.
경고!
배터리가 새어나와 액체가 눈에 들어가면 눈을 문지르지 마십시오.물로 잘 씻은 다음 즉시 병원으로 가십시오.치료하지 않고 그대로 두면
배터리 액체로 인해 눈이 손상될 수 있습니다.
경고!
기기에 비정상적인 전류가 흐를 경우,배터리가 뜨거워지거나 폭발하거나 발화되어 심각한 부상을 입을 수 있습니다.
충전기 유형
이 배터리는 HME/Clear-Com 권장 충전기로만 충전해야 합니다.다른 유형의 충전기를 사용할 경우 폭발 위험이 있으며 화재나 화상을 입을 수 있습니다.
HME/Clear-Com 배터리용 충전기를 다른 형태의 배터리에도 사용할 수 있다고 가정하지 마십시오.
배터리 충전
배터리를 충전하는 동안 아래 명시된 경고를 따르십시오.그렇지 않으면 배터리가 뜨거워지거나 폭발하거나 발화되어 심각한 부상을 입을 수 있습니다.
•HME/Clear-Com 사용 설명서의 충전 지침에 나오는 대로 충전되지 않으면 배터리를 계속 충전하지 마십시오.
•배터리를 외부 충전기,전원 플러그 또는 자동차의 시가 라이터에 직접 연결하지 마십시오.
•충전하기 전과 충전한 후에 항상 배터리를 육안으로 점검하십시오.
•방전 사이클을 거친 후 배터리를 충전하기 전에 항상 안전한 주변 온도에 맞게 식히십시오.
•가연성 물질이 있는 곳이나 근처에서 배터리를 충전하지 마십시오.그러면 오작동이 발생할 경우 손상이나 부상 가능성을 최소화할
수있습니다.
배터리 재활용
배터리의 수명이 다하면 유자격 재활용 업체나 위험 물질 취급업체를 통해 다 쓴 배터리를 폐기 처리해야 합니다.이 배터리가 일반 쓰레기와 함께 섞이지
않도록 하십시오.
회사나 주거지에 배터리 재활용 프로그램이 없는 경우,다음 URL로 이동하거나 브라우저에 URL을 복사하여 붙여넣고,재활용 센터 목록의 우편번호를
입력하십시오:http://earth911.com
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REGULATORY INFORMATION
xi
TABLE OF CONTENTS
1. INTRODUCTION ........................................................1
1.1 Full Duplex and Half Duplex Modes ........................................ 1
2. EQUIPMENT DESCRIPTION................................................2
2.1 Base Station Features ................................................... 3
2.2 Headset and Belt-Pac Features ............................................ 5
2.3 Battery Charger ....................................................... 8
3. PREPARATION FOR INSTALLATION .........................................10
3.1 Tools Required ........................................................ 10
3.2 Interference Prevention .................................................. 10
3.3 Hop Band: Radio Frequency Interference..................................... 10
4. EQUIPMENT INSTALLATION ...............................................12
4.1 Base Station Installation ................................................. 12
4.2 Drive-Thru Layouts ..................................................... 13
4.3 Cable Pulling.......................................................... 21
4.4 Outside Microphone/Speaker Installation & Cable Connections ................... 21
4.5 Optional External Vehicle Detector Installation ................................ 25
4.6 Optional HME Vehicle Detector Board (VDB) Installation......................... 25
5. BASE STATION SETTINGS ................................................26
5.1 Settings Status ........................................................ 26
5.2 Basic Installer Setups ................................................... 27
5.3 Advanced Installer Setups................................................ 33
5.4 Dual-Lane Installer Setup ................................................ 39
5.5 Network Settings....................................................... 41
5.6 User Settings ......................................................... 49
5.7 Dual-Lane Message Center Settings ........................................ 70
5.8 PC Navigation ......................................................... 84
6. AUDIO PROCESSING FUNCTIONS ...........................................86
6.1 VAA (Variable Audio Attenuation) .......................................... 86
6.2 ANC (Automatic Noise Cancellation) ........................................ 86
6.3 AVC (Automatic Volume Control)........................................... 86
6.4 Echo Cancel .......................................................... 86
6.5 Inbound Noise Cancel ................................................... 86
6.6 Outbound Noise Cancel.................................................. 86
7. SYSTEM FUNCTIONAL CHECK .............................................87
8. SYSTEM FUNCTIONAL CHECK .............................................88
8.1 Changing Headset Languages ............................................. 88
8.2 Obtaining Headset Status ................................................ 88
8.3 Headset Communication Modes (Single and Dual-lane operation) .................. 89
8.4 Tandem Operation (two speaker posts in one lane) ............................. 91
8.5 Internal Communication ................................................. 92
8.6 Wired Backup System ................................................... 92
9. TROUBLESHOOTING ....................................................93
10. SET THE BASE STATION LANGUAGE ........................................96
11. EQUIPMENT SPECIFICATIONS .............................................98
12. BLOCK DIAGRAM .......................................................99
13. BASE INTERFACE DESCRIPTION ...........................................100
13.1 Audio Circuit Board .................................................... 100
13.2 Switcher Circuit Board .................................................. 101
13.3 Vehicle Detector Circuit Board (Optional) .................................... 101
14. WIRING DIAGRAMS .....................................................102
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REGULATORY INFORMATION
xii
FIGURES AND DIAGRAMS
Illustrations in this publication are approximate representations of the actual equipment,
and may not be exactly as the equipment appears.
Figure 1. EOS | HD standard equipment ............................................................... 2
Figure 2. Base station front panel features .............................................................. 3
Figure 3. Base station rear panel features ............................................................... 4
Figure 4. Headset control buttons and indicator lights ..................................................... 5
Figure 5. Belt-pac control buttons and indicator lights ..................................................... 5
Figure 6. Correct wearing of the headset ................................................................ 6
Figure 7. Headset battery-release button................................................................ 6
Figure 8. Correct wearing of the headset ................................................................ 7
Figure 9. Battery Removal........................................................................... 7
Figure 10. Battery charger power adapter connection ....................................................... 8
Figure 11. Changing plug in international power adapter .................................................... 8
Figure 12. AC50 features and battery status guide ......................................................... 9
Figure 13. Typical drive-thru store layout ................................................................ 13
Figure 14. Typical tandem, Y-lane and dual drive-thru layouts ................................................ 14
Figure 15. Antenna mounting ......................................................................... 15
Figure 16. Power supply connection to base station ........................................................ 15
Figure 17. Open base station showing four screw holes...................................................... 19
Figure 18. Remote antenna mounting on wall bracket....................................................... 20
Figure 19. DM5 Microphone .......................................................................... 22
Figure 20. Placement of DM5 Microphone and foam in the foam enclosure ....................................... 22
Figure 21. Microphone unit in typical speaker post installation................................................ 22
Figure 22. SP10 with gasket and cable connector plug ...................................................... 23
Figure 23. SP10 in speaker post, menu board or enclosure ................................................... 23
Figure 24. Attach brackets to speaker ................................................................... 24
Figure 25. Typical tandem drive-thru layout .............................................................. 91
Figure 26. S2 switch on Switcher Board ................................................................. 92
Figure 27. Base station internal connectors and controls .................................................... 95
Figure 28. Typical EOS | HD Base Station block diagram .................................................... 99
Figure 29. Full-Duplex Drive-Thru System with VDB but no Switcher Board (Lane 1 or Single Lane connections) .......... 103
Figure 30. Full-Duplex Drive-Thru System with VDB but no Switcher Board (Lane 2 connections) ..................... 104
Figure 31. Full-Duplex Drive-Thru System with VDB, Switcher Board and IC300 (Lane 1 or Single Lane connections) ...... 105
Figure 32. Full-Duplex Drive-Thru System with VDB, Switcher Board and IC300 (Lane 2 connections) .................. 106
Figure 33. Full-Duplex Drive-Thru System with VDB, Switcher Board and Microphone (Lane 1 or Single Lane connections) . . 107
Figure 34. Full-Duplex Drive-Thru System with VDB, Switcher Board and Microphone (Lane 2 connections) ............. 108
Figure 35. Half-Duplex Drive-Thru System with VDB but no Switcher Board (Lane 1 or Single Lane connections) .......... 109
Figure 36. Half-Duplex Drive-Thru System with VDB but no Switcher Board (Lane 2 connections) ..................... 110
Figure 37. Half-Duplex Drive-Thru System with VDB and Switcher Board (Lane 1 or Single Lane connections) ............ 111
Figure 38. Half-Duplex Drive-Thru System with VDB and Switcher Board (Lane 2 connections) ....................... 112
Figure 39. Optional Equipment........................................................................ 113
HM Electronics, Inc. is not responsible for equipment malfunctions due to erroneous translation of
its installation and / or operating publications from their original English versions.
© 2017 HM Electronics, Inc.
The HME logo and product names are registered trademarks of HM Electronics, Inc. All rights reserved.
US Patent 7,920,539; 9,484,041 and 9,639,906
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INTRODUCTION
1
1. INTRODUCTION
The EOS HD Wireless Drive-thru Headset System is designed to deliver a clear drive-thru conversation
for Quick Service Restaurants (QSR) around the world.
The EOS Base Station and wireless headsets offer a clear conversation with customers in the drive-thru,
as well as fellow store employees using the headset’s B-Channel and a push of a button.
The Push-to-Talk feature is a basic headset operation that allows customer communication by holding a
headset button to talk and listen. The headset button is released to disconnect (see below).
Hands Free headset modes allow Order Takers to communicate with customers as they would in a phone
call by pressing a button once to talk to a customer at the menu. The headset automatically disconnects
when the customer drives away.
Note: Full Duplex must be installed to work in Hands Free mode (see below).
The Messaging System allows store owners the option to record pre-programmed greetings to customers
and detailed instructions and reminders to employees.
1.1 Full Duplex and Half Duplex Modes
1.1.1 Full Duplex:
In most Drive-Thru operations, a Menu board or Speaker Post consists of a Microphone to hear the
customer talk and a Speaker so the customer can listen.
When your Base Station is congured in Full Duplex mode, the Microphone and Speaker can transmit
audio at the same time like a telephone call. This is benecial for increasing the ability to understand a
customer and immediately respond without delay.
1.1.2 Half Duplex:
In this unique conguration, the Menu board or Speaker Post consists of only a single speaker.
This single speaker is used to both speak to and listen to the customer. But because there is only one
speaker, the Order Taker can’t speak and listen simultaneously as performed in Full Duplex mode.
Half Duplex works like a Walkie Talkie. To speak to the customer, press the headset A button. To listen
to a customer, release the A button.
Full Duplex is the fastest and most efcient form of Base Station communication, but some
circumstances may make it necessary to temporarily switch a base station to Half Duplex mode.
Should the microphone fail or be damaged, switching to Half Duplex allows the Order Taker to continue
taking orders until the microphone is repaired or replaced.
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EQUIPMENT DESCRIPTION
2
2. EQUIPMENT DESCRIPTION
The EOS|HD is a headset system primarily for use at quick-service restaurants. The equipment shown
below is standard with each EOS|HD. Optional equipment can be ordered from your local dealer.
As you unpack the EOS|HD, check the packing list for each item to verify receipt of all equipment and
quantities listed.
Figure 1. EOS | HD standard equipment
Optional Equipment
Equipment Product Number
Headset .........................HS6200
COM 6200 Headset and Belt-Pac .....HS12 HD
Battery .........................BAT51
Belt for Beltpac ....................None
Headset Earmuff ...................None
Headset Earpiece Cover (disposable) ....None
Microphone . . . . . . . . . . . . . . . . . . . . . . . DM5
Telephone Interface ................TI6000
Vehicle Detector Board ............ VDB102
Vehicle Detector Board (with relay)....VDB102R
Vehicle Detector Loop (underground) ...VDL100
Equipment Product Number
Low-Prole Speaker ..............SP2500LP
Ceiling Speaker ..................MM100
Mode Switch (dual lane).............MS10
Remote Speed Team Switch ..........SW2
Switcher Circuit Board..............None
Antenna Coverage Extension Kit ......EC10
Extended Coverage Antenna Kit .......EC20
Remote Antenna Kit
(with 6 ft / 1.83 meter cable) . . . . . . . ANT20-6
Remote Antenna Kit
(with 30 ft / 9.14 meter cable) ......ANT20-30
IMPORTANT! Before doing anything else, set up the battery charger and charge the batteries
according to the instructions in section 2.3, pg. 8.
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EQUIPMENT DESCRIPTION
3
2.1 Base Station Features
The base station is the heart of the EOS|HD. It contains the circuitry through which all functions of the
drive-thru headset system are channeled. External base station features are shown in Figures 2 and 3.
Internal connectors and controls are shown in Figure 27, pg. 94.
2.1.1 Front Panel
Display screen
Menu-select button
Activity indicators
Help button
Back button
hThe Display screen contains all menu selections for installation setup and routine operation
options.
hThe Menu-select buttons are used to select options from the menu system.
hThe Help button offers information needed should problems occur with the EOS|HD.
hThe Back button is used to return to the previous menu display, saving any settings changes
made.
hThe Activity indicators illuminate as follows:
●Lane 1 activity
○A1 light activates when the Abutton is pushed on a Lane 1 headset.
○B1 light activates when the Bbutton is pushed on a Lane 1 headset.
○ The “car illustration” light activates when a car is present at the Lane 1 menu board.
●Lane 2 activity
○A2 light activates when the Abutton is pushed on a Lane 2 headset.
○B2 light activates when the Bbutton is pushed on a Lane 2 headset.
○ The “car illustration” light activates when a car is present at the Lane 2 menu board.
Figure 2. Base station front panel features
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EQUIPMENT DESCRIPTION
4
2.1.2 Rear and Side Panels
Antenna connectors
Reset switch
(recessed)
Screw holes for
mounting
Screw holes for
mounting
Cabinet latches
Figure 3. Base station rear panel features
hWhen the two cabinet latches located on top of the cabinet are pressed
simultaneously, the cabinet opens when pulling forward and down.
hThe Antenna connectors are for screw-mounting the enclosed antennas.
hThe four screw holes are used to mount the base station on the wall.
hThe reset switch is used to perform a base station soft restart. It is located
in a small hole on the right side of the base station. To depress the reset
switch, push a small pointed object (such as paper clip) into the hole.
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EQUIPMENT DESCRIPTION
5
2.2 Headset and Belt-Pac Features
2.2.1 Controls and Indicators
Figure 4. Headset control buttons and indicator lights
Figure 5. Belt-pac control buttons and indicator lights
hPower On — Press and release the Power button. A voice prompt in the headset will say
“Headset #, Battery Full/Half/Low, Lane #”. If the headset was previously registered, the green
Power light will turn ON.
hPower Off — Press and hold the Power button for approximately 3 seconds. A voice prompt in
the headset will say “Headset off,” and the power light will turn off.
hVolume-Up or Down Adjustment — Press and release the volume Λor Vbutton. Each time
you press the button you will hear a beep in the earpiece as the volume increases or decreases.
When you reach maximum or minimum volume, you will hear a double beep. If you continue
holding the volume Λor Vbutton, the beeps will continue until the button is released.
Power button
Transit light
Power light
Volume-up
button
Volume-down
button
Channel “A1”
button
Channel “A2”
button
Channel “B” button
Indicator light
Channel “A1” button Channel “A2”
button
Channel “B” button
Volume-up
button
Power button
Volume-down
button
Indicator light
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EQUIPMENT DESCRIPTION
6
2.2.2 Correct Wearing of Headset
hWear the headset with the microphone on your right or left side next to your mouth.
hAdjust the headband and microphone boom as needed.
2.2.3 Battery Removal and Replacement
Figure 6. Correct wearing of the headset
Hold microphone
boom here to adjust
microphone position
Figure 7. Headset battery-release button
Battery-release button
(blue)
Ear piece
Battery
To change batteries:
When a battery weakens, a voice prompt in the headset will say “Change battery.” To remove the
battery, press the battery-release button and slide the battery out of the headset as shown in Figure 7.
To replace batteries:
With the HME logo facing toward the ear piece, slide the square end of the battery into the battery slot.
Press rmly until the battery snaps in place.
Note: The battery will not slide into the slot if you attempt to insert it improperly. Recharge
batteries according to the instructions on the next page.
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