HME EOS HD User manual
© 2018 HM Electronics, Inc. The HME logo and product names are trademarks or registered trademarks of HM Electronics, Inc. All rights reserved. EOS | HD is covered by U.S. Patents 9639906, 7920539 & 9484041.
HME# 402G040 Rev: A
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EOS |HD®Headset Quick Start Guide
How to Register an EOS |HD Headset or Belt-Pac
During the installation of your EOS | HD system, each headset or
belt-pac was registered to the base station. If you replace or add
a new headset or belt-pac, it must be registered before it
can be used.
To begin registration:
• Press any triangular button on the base station to
illuminate home screen
• Press Menu button on lower left of screen
• On MAIN MENU screen, press Register headsets button
Please note that a maximum of 15 headsets or belt-pacs can
be registered to the base station. If the maximum number is
reached, the base station HEADSET REGISTRATION screen will
indicate that 0 or more headsets can be registered. To register
additional headsets, the inactive ones need to be cleared. To clear
inactive headsets, refer to instructions at the bottom of this page.
Next, put the headset or belt-pac into registration mode:
• Power off headset or belt-pac by holding power button for three seconds
• Press and hold power button for five seconds
• Above headset control panel, you will see a flashing red and green light and hear a voice in headset state “registration”
• On belt-pac, two red lights will flash next to A1 and A2 buttons
Please note that the instructions on the base station TO REGISTER HEADSETS screen, are an alternative way to put the headset or belt-pac into registration mode.
Complete registration on base station:
• On HEADSET REGISTRATION screen, press Register headsets button
• If you are registering only one headset or belt-pac on TO REGISTER HEADSETS screen, press Register single button
• If you are registering more than one headset or belt-pac, press Register multi button
• Solid green light will appear on headset or belt-pac once registered and ID number will appear on base station screen
How to Clear Inactive EOS |HD Headsets or Belt-Pacs
• On base station, press any triangular button to illuminate home screen
• Press Menu button on lower left of screen
• On MAIN MENU screen, press Register headsets button
• On HEADSET REGISTRATION screen, press Clear inactive button
• Turn on all headsets you do not want to inactivate
• Press Clear inactive button
• Press Back button below base station screen to return to HEADSET REGISTRATION screen
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Base Station
All-in-One (AIO) HeadsetHeadset & Belt-Pac
EOS | HD — Look for the unique earpiece design.
All-in-One (AIO)
Headset &
Belt-Pac
Operation
Change Battery
If you hear a “Battery low” or “Change battery” voice prompt,
follow these steps:
• Press & hold battery-release button and remove battery
Blue button on AIO headset or red button behind belt clip on belt-pac
• Place battery in battery charger
• Install fully charged battery in headset or belt-pac
Check Headset
or Belt-Pac Status
With power o:
• Press A2 ++ Power
• Release buttons
• Voice prompt in headset will announce
current operating mode
Change Voice Prompt
Language (Spanish & French)
With power o:
• Press A1 ++ Power
• Listen for voice prompt in headset
• Repeat steps to cycle through all languages
Talk to Customers
Talk to Crew
Power On/Off
Volume Up/Down
Mode One-Touch Hands-Free
In this mode, press and release A1 or A2
button to talk to customer.
Push-to-Talk
In this mode, press and hold A1 or
A2 button to talk to customer.
Auto Hands-Free
In this mode, talk to customer without
pressing buttons. Only one headset at a
time is allowed to be in this mode.
Contact HME to enable this mode.
Mode
Setup
With power o:
• Press + B + Power
• Release buttons
With power o:
• Press + B + Power
• Release buttons
With power o:
• Press + A1 or A2 + Power
(A1 for Lane 1; A2 for Lane 2)
• Release buttons
Single Lane
& Tandem
Operation
• Customer arrives
• Alert tone in headset
• Touch-Release A1 or A2
• Speak/Listen to customer
• Touch-Release A1 or A2
• Communication ends
• Customer arrives
• Alert tone in headset
• Press & hold A1 or A2
• Speak to customer
• Release to listen
• Customer arrives
• Alert tone in headset
• Speak/Listen to customer
Toggle mute/unmute by pressing
A1/A2.
• Communication ends
System auto-unmutes when next customer
arrives if still muted.
In tandem operations, Order Taker 1 uses the A1 button for customers at
order point 1 and Order Taker 2 uses A2 button for customers at order point 2
In tandem operations, only Order Taker 1
can operate in Auto Hands-Free mode
Dual Lane
Operation
• Customer arrives
• Alert tone in headset
• 1 beep = Lane 1
• 2 beeps = Lane 2
• Touch-Release A1 for Lane 1
• Touch-Release A2 for Lane 2
• Touch-Release opposite button to
change lanes
• Speak/Listen to customer
• Touch-Release A1 or A2
• Communication ends
• Customer arrives
• Alert tone in headset
• 1 beep = Lane 1
• 2 beeps = Lane 2
• Press & hold A1 for Lane 1
• Press & hold A2 for Lane 2
• Speak to customer
• Release A1 or A2 to listen
• Customer arrives
• Alert tone in headset
• 1 beep = Lane 1
• 2 beeps = Lane 2
• Speak/Listen to customer
Toggle mute/unmute by pressing
A1 or A2.
• Communication ends
System auto-unmutes when next customer
arrives if still muted.
Crew Talk With power o:
• Press B + A2 + Power
• Release buttons
• Touch-Release B to speak/listen to crew
• Touch-Release B again
• Communication ends
With power o:
• Press B + A2 + Power
• Release buttons
• Press & hold B to speak to crew
• Release to listen
© 2018 HM Electronics, Inc. The HME logo and product names are trademarks or registered trademarks of HM Electronics, Inc. All rights reserved. EOS | HD is covered by U.S. Patents 9639906, 7920539 & 9484041.
HME# 402G040 Rev: A
HME Training Portal
Find videos, supporting documents and other training guides. www.hme.com/training
EOS | HD — Look for the unique earpiece design.
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