Holland Electric HEP V2 User manual

Holland Electric
HEP V2
User Manual
AC EV Charging Station

About this User Manual
Read carefully before installation, maintenance and operation!
Thank you very much to use our AC EV Charging Station.
• This manual describes the installation, use and maintenance of AC EV Charging station. This manual is
intended for installation and maintenance personnel.
• The text and illustrations in this user manual are general explanations of these type of equipment, and the
actual product may be inconsistent with this manual in detail.
Article Model
1-phase, 3.SkW / 7kW, Case B
3-phase, llkW / 22kW, Case B
1-phase, 3.SkW / 7kW, Case C
3-phase, llkW / 22kW, Case C
M3B116EN / M3B132EN
M3B316EN / M3B332EN
M3Wll6EN / M3Wl32EN
M3W316EN / M3W332EN
• Failure to read this manual carefully may lead to improper operation.
• Failure to follow the safety notes may lead to a danger of death, injury and damage to the device, supplier
cannot accept any liability for claims resulting from this.
Number
2

3
1. ABBREVIATIONS
2. SAFETY NOTES
2.1. Safety signs used
2.2. Environment
2.3. Installation
2.4. Operation
2.5. Maintenance
3. STANDARDS COMPLIANCE
3.1. Charging mode
3.2. Charging connection
3.3. Charging interface
4. PRODUCT INFORMATION
4.1. General
4.2. Model number definition
4.3. Specifications
4.4. Nameplate
5. INSTALLATION
5.1. Unpacking
5.1.1. Packing list
5.1.2. Inspection & confirm
5.2. Prepare
5.3. Installation steps
6. OPERATION
6.1. Power on
6.2. Human-Machine Interface
6.3. Configure parameters
6.4. Start Charging
6.5. Normally stop charging
6.6. Abnormally stop charging
7. FAULT HANDLING AND MAINTENANCE
7.1. Fault Handling
7.2. Maintenance
WARRANTYAGREEMENT
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CONTENTS

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1. ABBREVIATIONS
S/N Abbreviations Description
1 I EC
2 EV
3 EVSE
4 kW
5 A
6 V
7 Hz
8 LCD
9 LED
10 RFID
11 CMS
12 OCPP
13 IP
14 PE
15 HMI
16 RCCB
17 MCB
18 OBC
19 RoHS
20 REACH
International Electrotechnical Commission
Electrical Vehicle, this can be BEV (battery EV) or PHEV (plug-in hybrid EV)
Electric Vehicle Supply Equipment [IEC61851-1]
Kilo Watt (unit of Power)
Ampere (unit of Current)
Volt (unit of Voltage)
Hertz (unit of Frequency)
Liquid Crystal Display
Light-emitting Diode
Radio Frequency Identification
Central Management System
Manages EVSE and has the information for authorizing users for using its EVSE.
Open Charge Point Protocol
A standard open protocol for communication between EVSE and a Central System
and is designed to accommodate any type of charging technique.
(www.openchargealliance.org)
Ingress Protection
Protective Earthing
Human-Machine Interface
Residual Current Circuit Breaker
Miniature Circuit Breaker
On-board charger (of an EV)
Restriction of Hazardous Substances
Registration, Evaluation and Authorization of Chemicals

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The following warning signs, mandatory signs and information signs are used in this manual, on and in the AC
EV Charging station.
CAUTION: Warning of electrical hazards.
This sign is intended to alert the userthat severe personal injury or substantial property damage
can result if the device is not operated as requested.
ATTENTION: Warning of a danger spot or dangerous situation.
This sign is intended to alert the user that minor personal injury or material damage can
result, if the device is not operated as requested.
CAUTION: Do not touch by hands in case of ESD.
Indicates the possible consequences of touching electrostatically sensitive
components.
CAUTION: Warning of combustion.
No access for unauthorized persons.
No access for persons wearing pacemakers.
Use protective footwear.
Must wear a safety helmet.
Indicates important texts, notes or tips.
Indicates recycling information.
Indicates assemblies or parts that must be disposed of properly. Do not dispose of them in the
household waste.
2. SAFETY NOTES
2.1. Safety signs used

• EV Charging station should be installed on the incombustible such as concrete; otherwise,
hazardous fire may result.
• EV Charging station should not be installed in the area that contains explosive gas; otherwise,
hazardous blast may result.
• Leave no inflammable or explosive substances near the EV Charging station; otherwise,
hazardous blast may result.
• EV Charging station should be installed in a place with no conductive dust and
insulation-destructive gas or vapor.
• EV Charging station should be installed in a place with no violent vibration and impact; for good
ventilation, mount the charging station vertically.
• The installation foundation shall be higher than the ground level, and drainage ditch shall be set
around the EV Charging station, otherwise the equipment may be damaged.
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2.2. Environment
• Installation and wiring should be done by personnel with professional qualification, otherwise,
hazardous electric shock may result.
• Make sure input power supply is entirely disconnected before wiring; otherwise, hazardous
electric shock may result.
• Earth terminal of the EV Charging station must be grounded securely; otherwise, hazardous
electric shock may result.
• The lead nose of the charging station must be securely attached or there is a risk of damaging
the equipment.
• Leave no metals such as bolts, gaskets into the inside of the EV Charging station; otherwise,
hazardous blast and fire may result.
Safety protection must be done when installing the EV Charging station.
• Main loop terminal of the EV Charging station should be firmly connected with the wiring ends;
otherwise, damage to property may result.
• Bare parts of wiring ends of electrical cables must be wrapped with insulating tape; otherwise,
hazardous fire and property loss may result.
2.3. Installation

• Strictly forbidden for minors or persons of restricted capacity to approach the charging
station to avoid injury.
• Forced charging is strictly forbidden when the electric vehicle or charging station fails.
• At any time, in case of any emergency (such as fire, smoke, abnormal noise, water inflow,
etc.), on the premise of ensuring personal safety, pLease press the red "emergency stop"
button of the charging station, and immediately stay away from the charging station. And then
contact the supplier.
• It is strictly prohibited to use the charging station when the charging adapter or charging
cables are defective, cracked, worn, broken or the charging cables is exposed. If you find any,
pLease contact the supplier in time.
• EV can only be charged with the engine off and stationary.
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2.4. Operation
• Accessory replacement must be done by qualified personnel, thrums or metals are prohibited
to be left in the controller; otherwise, hazardous blast and fire may result.
Personnel must always use protective footwear when maintenance work.
Caution ESD to avoid damaging eLectronic devices, especially to protect microchips
on PCBA.
• After replacing main PCBA, parameters must be adjusted and matched before operation;
otherwise, property Loss may result.
• It is recommended that routine safety inspection visits to charging station be conducted at
least once a week.
• Keep the charging connector clean and dry and wipe with a clean, dry cloth if soiled.
2.5. Maintenance
• Do not charge in rainy and thunderous weather.

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3. STANDARDS COMPLIANCE
3.1. Charging mode
3.2. Charging connection
• Conformed to EN IEC 61851-1:2019
• The Charging mode of M3W series and M3B series product is Mode 3
• According to EN IEC 61851-1:2019, M3B series products meet the Case B connection.
Case B:
Connection of an EV to a supply network with a cable assemble detachable at both ends.
Fig. 3-1 Schematic diagram of CASE B connection
Charging mode:
Method for connection of an EV to the supply network to supply energy to the vehicle
Mode 3 is a method for the connection of an EV to an AC EV supply equipment permanently
connected to an AC supply network, with a control pilot function that extends from the AC EV
supply equipment to the EV.

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• According to EN IEC 61851-1:2019, M3W series products meet the Case C connection.
• M3B series can charge an EV with a Type 1 or Type 2 vehicle inlet. Users should extra purchase a
• The charging interface of M3B products meet IEC 62196-2, Type 2 socket (without charging cable).
Fig. 3-2 Schematic diagram of CASE C connection
Case C:
Connection of an EV to a supply network utilizing a cable and vehicle connector permanently
attached to the EV charging station.
3.3. Charging interface
3.3.1. M3B series
Fig. 3-3 Schematic diagram of Type 2 socket on M3B series products

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dual-connector charging cable (shown as Fig. 4-2), according to the vehicle charging inlet of their EV. One
connector of the charging cable must be a Type 2 male plug, and another is a Type 1 or Type 2 femal plug to
EV.
• The charging connector of M3W products meet IEC 62196-2, Type 2 plug (with charging cable).
• M3W series products provide a Type 2 female plug with charging cable, it only charge an EV with a
Type 2 vehicle inlet.
Fig. 3-4 Dual-connector charging cable
Fig. 3-5 Schematic diagram of Type 2 plug on M3W series products
3.3.2. M3W series

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4. PRODUCT INFORMATION
4.1. General
Welcome to use AC EV Charging station produced by our company.
• M3B series product and M3B series product share the same wallbox shell. The shape & dimensions
of AC EV charging station shown as Fig. 4-1.
Fig. 4-1 The shape & dimensions of M3B/M3W
• AC EV charging station provides a 4.3-inch LCD screen, with the corresponding control, metering and
communication functions, belongs to the special AC power supply device for EV. The block diagram is shown
as Fig. 4-2.
• It is widely used in all kinds of household electric vehicle charging, as well as
various charging stations, parking lots, community garages and public electric
vehicle charging places.
Fig. 4-2 The shape & dimensions of M3B/M3W

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4.2. Model number definition
4.3. Specifications
The model number definition of charging station follows the rules as shown in Figure 4-3.
* Note: The tripping time of MCB 10ms (@1500A short-circuit current).
Maximum output rated current
EN: product meet IEC standards
M3 EN
16:16A; 32: 32At
M3B: Case B Wallbox shell code;
Phase number:
1: 1-phase; 3: 3-phase
M3W: Case C Wallbox shell code
Fig. 4-3 Model definition of M3B/M3W
4.3.1. Electrical specifications of M3B series Phase Number
Model Number M3B116EN M3B132EN M3B316EN M3B332EN
Rated Power 3.5kW(@230V) 7kW(@230V) 11kW(@400V) 22kW(@400V)
MCB built-in Yes (NDB1C-63C40) * NO
Recommended 3 X 4mm2, 3X6mm2, 5x4mm2, 5x6mm2,
power supply cable copper copper copper copper
Input Terminal L1/N/ PE L1/L2/L3/ N/ PE
Charging interface IEC 62196-2, Type 2, 1-phase socket IEC 62196-2, Type 2, 3-phase socket
Rated Voltage 230V, 50/60Hz 400V, 50/60Hz
Rated Current 16A 32A 16A 32A
Phase Number 1-Phase 3-Phase

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4.3.2. Electrical specifications of M3W series
Model Number M3W116EN M3W132 EN M3W316EN M3W332EN
Rated Power 3.5kW(@230V) 7kW(@230V) 11kW(@400V) 22kW(@400V)
MCB built-in Yes (NDB1C-63C40) * NO
Recommended 3 X 4mm2, 3X6mm2, 5x4mm2, 5x6mm2,
power supply cable copper copper copper copper
Input Terminal L1/N/ PE L1/L2/L3/ N/ PE
IEC 62196-2, Type 2, IEC 62196-2, Type 2,
1-phase plug with 5m cable 3-phase plug with 5m cable
Rated Voltage 230V, 50/60Hz 400V, 50/60Hz
Rated Current 16A 32A 16A 32A
Phase Number 1-Phase 3-Phase
* Note: The tripping time of MCB 10ms (@1500A short-circuit current).
Charging interface
4.3.2. Functional description
Charging Mode Mode 3
Display Screen 4.3-inch LCD screen (display charging current, voltage, energy, charging time,
state & fault information, etc.)
Communication Protocol OCPP 1.6J
Charging Control Local: “Plug-and-charge” or “swipe card-controlled”;
Remote: smart phone APP control
Model series M3B series & M3W series
Indicator Lights 4 LED lights, indicate 4 statuses include power, connect, charging and fault
Safety Protection Emergency stop button, Surge protection, over temperature, over/under
voltage, over current, ground protection
RCD Built-in Yes,
Type B RCD (AC 30mA + DC 6mA) built-in

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4.3.4. Ambient conditions
Altitude 2000m
Storage temperature -40~75°C
Model series M3B series & M3W series
Operation temperature -30-55°C
Relative humidity 95%RH, No water droplet condensation
Vibration 0.5G, No acute vibration and impaction
Installation location Indoor or outdoor, good ventilation, no flammable, explosive gases
4.4. Nameplate
On the left side of wallbox shell, there is a nameplate identifying the model and specification of the
charging station. As the Fig. 4-4 shown, taking M3W316EN as an example, the location and content of the
nameplate are illustrated.
4.3.5. Mechanical paremeters
Charging cable Case B, without cable 5m (Standard configuration)
Net Weight M3B1: 7kg; M3B3: 9kg M3W1: 8kg; M3W3: 10kg
Model series M3W series
Dimension HXWXD = 410mm X 260mm x 140mm
Mounting Wall-mounted or pole-mounted (mounting pole is optional)
Color & Material Front panel: Black, Tempered Glass; Back cover: Gray, Metal Plate
IP Code IP54
M3B series
Fig. 4-4 The location and content of the nameplate

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5. NSTALLATION
AC EV Charging Station 1 pcs
RFID card 2 pcs
Package Quantity
Wall-mounting accessories (including screws) 1 set
User manual 1 pcs
Vibration 1 pcs
Quality certificate. 1 pcs
5.1. Unpacking
5.2. Prepare
5.1.1. Packing list
5.1.2. Inspection & confirm
When unpacking, please carefully confirm the following points:
• Whether the accessories are missing according to the packing list.
• Whether there is any damage during transportation.
• Whether the model and specification of the machine's nameplate are consistent with the order
requirements.
• When transporting or moving the charging station, pay attention to the following points to ensure
product safety:
1. If any damage or missing parts are found, please do not start the machine and contact the
supplier as soon as possible.
2. Please keep the packing box and packing materials 1 month for future handling.
3. The paper packaging is recyclable.
1. This product is electrical equipment. It should be handled with care to avoid
violent vibration and impact.
2. The front panel of the product is a glass panel, which cannot be used as a stressed part for
handling.
3. The charging station shall not be transported by dragging the charging connector
and its charging cable.

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• In order to ensure the long-term stable operation of the product, it is recommended to avoid installing
charging stations in extreme weather as far as possible, especially low or high ambient temperature may
affect the installation effect due to thermal expansion and cold contraction.
• The electrical power supply cable must be prepared. Please refer to Clause 4.3.2 to select the power cable.
• Space requirement: When the charging station is fixed on the wall, the minimum space requirements are
shown in Fig. 5-1.
• IIt is suggested that the charging station should be installed in a place with good ventilation, no direct
sunlight and shelter from wind and rain. In order to ensure good ventilation condition, you should mount the
charging station vertically and leave enough space.
• Tools for installation
• Space requirement: When the charging station is fixed on the wall, the minimum space requirements are
shown in Fig. 5-1.
Fig. 5-1 Minimum space requirements for wall mounting

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S/N
1 Multimeter
2 Electric Impact drill
3 Wrench
4 Diagonal plier
5 Wire stripper
6 Crimping plier
7 Cross screwdriver
Install the Charging station on the wall follow the
steps as below.
• Step 1: install the accessories
As the Fig. 5-2 shown, drill 4 mounting holes of
10mm diameter and 55mm depth at the
appropriate height, spaced 130mm x 70mm
apart, and secure the mounting accessories to
the wall with the expansion screw which contain
in package.
Prepare the following tools at least before installing the AC EV charging station.
Drill fixing holes in the wall
Fastening bolt
Cut the cable
Peeling cables
Pressed cable terminal
Fastening screw
Check the electrical connection and
measure the voltage
5.3. Installation steps
Tools’ Name Schematic Picture Main Uses
Fig. 5-2 Install the
accessories on the wall

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• Step 2: Fix the Wall-hanging accessories
As the Fig. 5-3 shown, Fix the wall-hanging accessories on the wallbox with 4 screws(M5X8).
• Step 3: Wiring
As shown in Fig. 5-4, peel off the insulation layer of the prepared cable with wire stripper, then insert the
copper conductor into the crimping area of ring tongue terminal, and press the ring tongue terminal with
crimping plier.
Suggestions on cable size selection as below:
Fig. 5-3 Fix the wall-hanging accessories
Fig. 5-4 Peeling cables and press terminals

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M3B116EN/ M3W116EN
M3B132EN/ M3W132EN
M3B316EN/ M3W316EN
M3B332EN/ M3W332EN
1
2
3
4
16A
32A
16A
32A
L1/N/PE
L1/N/PE
L1/L2/L3/N/PE
L1/L2/L3/N/PE
Copper, 3 X 4mm2,
Copper, 3 X 6mm2,
Copper, 5 X 4mm2,
Copper, 5 X 6mm2,
Sr No. Rated current Input terminals Suggestion cable sizeProduct
As shown in Fig. 5-5, open the terminal cover, pass the prepared power cable through
the input cable interface, connect each cable to the input terminals according to the
terminal label.
Reset the terminal cover after wiring the input power cable.
Note: if you need the Ethernet to connect the CMS, you can pass a network cable with RJ-45 header
through the input cable interface and plug it into the network interface.
As shown in Fig. 5-6, hang the wallbox on the wall hanging accessories, and
then fix the locking screws on the left and right sides to complete the
installation.
• Step 4: Fixed the wallbox
Fig. 5-5 Wiring the input power cable
Fig. 5-6 Fixed the wallbox on the wall

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6. OPERATION
6.1. Power on
After the charging station has been installed and confirmed, switch on the power supply. The "POWER"
indicator light lights up and the charging station switches to standby state.
6.2. Human-Machine Interface
6.2.1. Overview
As shown in Fig. 6-1, the M3W & M3B series product is configured with multiple human-machine interfaces.
LED indicators
1
LCD
2
RFID reader
3
Emergency stop button
4
Charging connector
5
Empty connector socket
6
Fig. 6-1 HMI of AC EV Charging Station