Holme HPSM2001 User manual

pro Steam Mop
User guide
Model No: HPSM2001
For Customer Services & Spare Parts please call 0845 209 7461
Opening times: Monday - Friday 8am –6pm & Saturday 9am –1pm
Or visit us at www.productcareuk.com
IMPORTANT:
RETAIN FOR FUTURE REFERENCE

For Customer Services & Spare Parts please call 0845 209 7461
Opening times: Monday - Friday 8am –6pm & Saturday 9am –1pm
Or visit us at www.productcareuk.com
Contents
2
Page
Safety instructions
…………………………….………..
3
Steam mop feature diagram
………………………………....…..
6
Steam
mop assembly
……………………………….……..
7
Using
your steam mop
………………………………………
8
Storing
your steam mop
………………………………………
10
Cleaning and care
………………………………………
11
Problem solving
………………………………………
12
Guarantee
………………………………………
14
Customer
support
………………………………………
15
Spare parts
………………………………………
16
Connection to the mains supply
………………………………………
17
Thank you for purchasing your Holme Steam Mop.
With a built in pump for constant steam production and an ergonomic handle
for comfort, cleaning your floors has never been so easy.
What’s more, you can rest assured in the knowledge that the detergent free
sanitisation kills most known household germs whilst also being good for the
environment.
To get the best from your new cleaner, take a few moments to read these
instructions, and keep them in a safe place for future reference.
Should you require any further assistance, our friendly Product Care team will
be happy to help.

WARNING:
It is hazardous for anyone other than a competent person to
carry out any service or repair operation that involves the
removal of a cover which gives protection against exposure to
electrical parts.
If the supply cord is damaged, it must be replaced by the
manufacturer, its service agent or similarly qualified persons
in order to avoid a hazard.
This product is intended for household use only.
Do not operate this appliance for anything other than its
intended use. Do not use outdoors.
This appliance can be used by children aged from 8 years and
above and persons with reduced physical, sensory or mental
capabilities or lack of experience and knowledge IF they have
been given supervision or instruction concerning use of the
appliance in a safe way and understand the hazards involved.
Children should not play with the appliance. Cleaning and user
maintenance should not be made by children unless they are
older than 8 and supervised. Keep the appliance and its cord
out of reach of children less than 8 years.
•Do not immerse in water or other liquids for cleaning.
•Do not direct steam at people, animals, electrical outlets,
or equipment containing electrical components.
3
Safety instructions
IMPORTANT SAFETY
INSTRUCTIONS
READ CAREFULLY AND KEEP
FOR FUTURE REFERENCE

Safety instructions
•Unplug from power outlet when not in use. Do not leave
steam mop unattended while plugged in.
•Do not use with damaged cord or plug.
•Do not use steam mop if it has been dropped, damaged,
left outdoors or dropped into water.
•Keep the steam mop away from water; do not allow it to
get wet. If unit is wet, do not plug unit into wall socket or
turn unit on.
•Do not handle steam mop with wet hands.
•Do not pull or carry by cord, use cord as a handle, close
door on cord, pull cord around sharp corners or edges, or
expose cord to heated surfaces.
•Do not unplug by pulling on cord.
•To protect against electrical shock do not immerse cord,
plug, or appliance in water or other liquid.
•Unplug from the mains outlet when not in use, before
putting on and taking off parts, and before cleaning.
•The use of accessory attachments not recommended by
the appliance manufacturer may cause fire, electric shock
or injury. Only use the accessories supplied by the
manufacturer.
•Never remove parts from the appliance, such as the
screws.
•The filling aperture must not be opened during use.
4

•Do not use appliance in an enclosed space filled with vapor
given off by oil-based paint, paint thinner, some moth
proofing substances, flammable dust, or other explosive or
toxic vapors.
•Do not use on leather, wax polished furniture or floors,
synthetic fabrics, velvet or other delicate, steam-sensitive
materials.
•Do not immerse unit in water or other liquids.
•Never put descaling, aromatic or alcoholic products into
the steam mop, as this may damage the unit.
•Close attention is necessary when used near children.
•Do not store with a wet mop pad still attached.
•Using distilled or demineralized water will maximize the
performance of your steam mop.
•Use extra care when cleaning on stairs.
•Do not use steam for space heating purposes; household
use only.
•Use on waxed or some unwaxed floors may diminish
glossiness. Do not use on unsealed wood floors. Test in an
inconspicuous area or check the care instructions from your
flooring manufacturer.
5
Safety instructions
Symbol IEC 60417-5597 (2002-10) is used on the unit to indicate
that this unit operates with hot water vapour (steam).
To avoid scalding and burns take extra care when in use.

1
Handle and cord
hook
6
Water tank
2
Telescopic handle
7
Mop
head
3
Quick release cord hook
8
Mop
pad
4
Power indicator
light
9
Measuring jug
5
Power
button
10
Carpet glider
11
Cooling mat
6
Steam mop feature diagram
1
2
3
5
4
7
8
9
10
11
6

7
Steam mop assembly
Before using your steam cleaner
Remove all packaging and lay out the separate components.
Check the steam unit after unpacking for any visual damage such as:
•Misaligned or damaged parts
•Damage to the main body and separate components
•Damage to the plug or cable.
If you can see any damage do not use the steam cleaner and refer to page 15.
Insert the narrower end of the telescopic
tubing into the black plastic handle.
The pin may need to be pushed in slightly to
insert it into the handle.
Make sure the sprung pin locates in the hole
in the black plastic handle to fully secure.
Insert the assembled telescopic handle in to
the main body of the steam mop.
Make sure the sprung pin on the handle
locates in the hole in the main body.
The pin may need to be pushed in to locate
it in the body.
To alter the length of the telescopic handle,
a) Press and hold the extension lock in the
direction indicated.
b) Slide the steel pole, up or down, to the
correct length.
Hole
Pin
Pin
Hole
a)
b)

8
Using: Filling the water tank
Press the water tank release button to eject the water
tank.
Remove the tank by pulling it outwards, and upwards.
The water tank will arrive empty, however there may be a
little bit of residual water from testing.
Rotate the water tank so the black screw cap is at the top.
Unscrew the cap, turning anti-clockwise and remove.
Fill the tank with water.
When filling there may be a small amount of water that leaks
from the cap - hold it upside down over the sink.
Note:
Do not use detergent cleaners, or anything other than water
in the steam mop as it will impair performance.
Place the water tank back in to the main body of the steam
mop.
Push the screw cap in place, pushing downwards and
inwards until the tank clicks.
Note: Fully vacuum or sweep the floors prior to using the
steam mop.
Re-filling the water tank
When the water tank is empty, place the steam mop in the
upright position, turn it off, and remove the tank by pressing
the sides and lifting away.
Note: The water tank holds approximately 360ml of water,
and this provides approximately 15 minutes of continuous
steam.

9
Using your steam mop
Use the microfibre mop pads for cleaning sealed hard
floors.
Attach the carpet glider to help the steam mop head move
over carpeted surfaces smoothly.
Note: The steam mop head rests into the carpet glider and
does not click into place.
Release the cord by twisting the quick
release cord storage hook, and plug into a
mains socket.
Attach a microfibre pad by lifting the steam
mop and placing the mop head on to the
pad.
Turn the steam mop on by pressing the power button.
Wait 30 seconds for the water to heat up.
Your steam mop is now ready to use.
Note: It is normal for the steam mop to make noise during
operation.
In the upright position, the mop will not steam.
Tilt the steam mop backwards, approximately 45°, and it
will begin to steam.
Note: When using the steam mop, do not leave it over a
particular area for more than 30 seconds. This could cause
damage.

10
Storing your steam mop
When the steam mop is not in use, push it up to the
upright position and place it on the cooling mat provided.
It will stop steaming.
If you are not using it for a long period of time, unplug the
unit at the mains.
When you have finished using the steam mop, unplug it at
the mains.
Allow the microfibre mop pad to fully cool and then
carefully remove it from the mop head.
Empty any remaining water from the tank into a sink
before storing.
Wrap the power cord around the upper and lower cord
hooks.
Store upright in a protected, dry area or hang by the
handle.
Refer to the cleaning and care instructions on page 11.

11
Cleaning and Care
Before you clean the appliance, disconnect the mains plug from the wall socket.
To clean the exterior of the device, use a damp, soft cloth and mild detergent.
NEVER IMMERSE THE STEAM MOP IN WATER.
When wiping off the main body, do not allow moisture in the area around the
indicator light.
Wash non-electrical accessories in warm soapy water and allow to dry thoroughly
before next use.
If the steam mop is damaged, contact the customer service helpline –refer to page
15.
Care of your microfibre cleaning pads
Wash pads in warm water, no more than 40 degrees.
Wash separately. Do not use fabric softener and do not tumble dry. Dry on a line.
Should there be any loose threads on the microfibre pad, carefully cut the threads
with scissors.
Do not try to pull any threads or cut any threads at their base.
We’re here should you need us.
For Customer Services & Spare Parts please call 0845 209 7461
Opening times: Monday - Friday 8am –6pm & Saturday 9am –1pm
Or visit us at www.productcareuk.com

Problem Solving
PROBLEM POSSIBLE PROBLEM POSSIBLE SOLUTION
Trouble assembling
steam mop
1.
Difficult to assemble
handle.
1.
There are 2 parts to the handle that need to be
assembled together before inserting into the steam mop.
Refer to page 7 of the instruction manual provided for
detailed instructions, including handle adjustment.
3. Difficult to attach mop
pad.
3.
Lay the mop pad on the floor and lift the steam mop
head, placing onto the pad.
Make sure the stripy side of
the pad is on the floor and attach the mop to the other
side.
4.
Difficult to attach
carpet glider.
4.
Lift the mop and place the head into the side of the
carpet glider that has space for the mop head. The mop
head rests in the glider and does not click into place.
Filling/Emptying
water tank
1. Difficult to fill water
tank.
1.
Press the water tank release button on the main body
to eject the water tank.
Unscrew the cap on the water
tank in an anticlockwise direction and remove. Fill up the
tank using the tap, avoiding overfilling. Replace the cap on
the water tank and turn clockwise to secure. You may
need to turn this upside down over the sink to let any
water from the cap drain out. Reattach by clipping the
tank back in.
Note: Do not use detergents in the steam
mop, this may cause damage.
2. Difficult
to empty
water tank.
2. Unplug
the steam mop. Follow the instructions for
filling the water tank but empty it rather than putting
water in.
Reduced steam/no
steam is coming out
1. Water tank may not be
filled.
1. Make sure the water tank is filled
. Refer to page 8 of
the instruction manual provided.
2. The unit may not be
plugged in properly/the
fuse
or breaker
may not
be working.
2. Verify the unit is plugged into an approved electrical
outlet and that the fuse or breaker is functioning properly.
Ensure you have waited 30 seconds for the water to heat
up.
3. The power button may
not have been pressed.
3. Push the power button in on the front
of the steam
mop. This should illuminate the power indicator light. In
the upright position the mop will not steam. Wait 30
seconds for the water to heat and tilt to begin using the
steam mop.
The
indicator light is
confusing
1. The
power indicator light illuminates red to show that
the steam mop is plugged in and switched on. It does not
change colour.
12

Problem Solving
PROBLEM POSSIBLE PROBLEM POSSIBLE SOLUTION
The
indicator
light is
not working
1. The unit may not be
plugged in properly/the
fuse
or breaker
may not
be working.
1. Verify the unit is plugged securely into an approved
electrical outlet and that the fuse or breaker is functioning
properly.
There is a peculiar
smell coming from
the unit
1. First time using
product.
1. If
this is the first time you are using the mop, continue
using the product. The smell may be due to new parts
being heated up for the first time
.
2. This is not the first
time the product has
been used.
2. Discontinue use if problem persists and contact
Customer
Services using the details on the next page.
There is a
‘clicking/bubbling/rat
tle’ noise coming
from
the steam mop
when in use
1. This is
a normal occurrence due to the construction of
the product and its operational functionality.
The mop pad is not
picking up dirt
1. The mop pad is
saturated
and needs
washing.
1. Wash
the mop pad, following cleaning and care
instructions on page 11 of the instruction manual
provided.
Parts have
broken/need
replacing
1. Either the water
tank/cap
, mop pad,
carpet glider, measuring
jug or
handle have
broken or been lost.
1. Call customer services or visit the website detailed at
the bottom of this page.
2. None of the above
have broken but another
part has.
2. Discontinue use and contact customer services using the
details on the bottom of this page.
I have lost the
instruction manual
provided
1. The instruction manual
has been lost or
misplaced.
1. It is important to have a copy of the instruction manual.
Visit www.productcareuk.com or contact customer
services using the details provided on the bottom of this
page.
We’re here should you need us.
For Customer Services & Spare Parts please call 0845 209 7461
Opening times: Monday - Friday 8am –6pm & Saturday 9am –1pm
Or visit us at www.productcareuk.com
13

14
Guarantee
This product is guaranteed for 12 months from the date of the original
purchase. If any defect arises due to faulty materials or workmanship
the faulty product must be returned to the place of purchase.
Refund or replacement is at the discretion of the store.
The following conditions apply:
•The product must be returned to the retailer with the original proof
of purchase.
•The product must be installed and used in accordance with the
instructions contained in this instruction guide and any other
instructions for use which has been supplied.
•It must be used for domestic purposes only and for its intended use.
•This guarantee does not cover wear and tear, damage, misuse or
consumable parts.
This does not affect your statutory rights.

15
Customer support
Attach your receipt to this page for proof of purchase.
This symbol is known as the 'Crossed-out wheelie bin Symbol'.
When this symbol is marked on a product/batteries, it means
that the product/batteries should not be disposed of with your
general household waste.
Only discard electrical/electronic/battery items in separate
collection schemes, which cater for the recovery and recycling
of materials contained within. Your co-operation is vital to
make sure the success of these schemes and for the protection
of the environment. For your nearest disposal facility, visit
www.recycle-more.co.uk or ask in store for details.
We reserve the right due to possible changes to design to alter
the instruction manual without prior notice.
Disposal information
We’re here should you need us
For Customer Services & Spare Parts please call
0845 209 7461
Opening times: Monday - Friday 8am –6pm &
Saturday 9am –1pm
Or visit us at www.productcareuk.com
Produced for:
G2S Limited
Unit 12 Lodge Bank
Industrial Estate
Horwich
England
BL6 5HY

16
Spare parts
Carpet Glider
Mop pads
Mop head
Handle
Water tank and cap
We’re here should you need us.
For Customer Services & Spare Parts please call 0845 209 7461
Opening times: Monday - Friday 8am –6pm & Saturday 9am –1pm
Or visit us at www.productcareuk.com
Cooling mat

17
Connection to the mains supply
WARNING- THIS APPLIANCE MUST BE EARTHED
This appliance is designed to operate from a mains supply of AC230V -
240V ~ 50/60HZ.
Check that the voltage marked on the product corresponds with your
supply voltage.
This product is fitted with a 13A plug complying with BS1363.
If this plug is unsuitable or needs to be replaced, please note the following:
Important: The wires in the mains lead are coloured in accordance with
the following code:
GREEN/YELLOW-EARTH
BLUE-NEUTRAL
BROWN-LIVE

18
Connection to the mains supply
For UK use only –Plug fitting details (where applicable):
As the colours of the wires in the mains lead of this appliance may not
correspond with the coloured markings identifying the terminals in your
plug, proceed as follows:
The GREEN/YELLOW wire is the EARTH and must be connected to the
terminal which is marked with the letter E or by the earth symbol or
coloured GREEN or
GREEN/YELLOW.
The BLUE wire is the NEUTRAL and must be connected to
the terminal marked with the letter N or coloured BLACK.
The BROWN wire is the LIVE wire and must be connected to
the terminal marked with the letter L or coloured RED.
Always ensure that the plug cord grip is fastened correctly.
If a13A(BS1363) fused plug is used it must be fitted with a
13amp fuse conforming to BS1362 and be BSI or ASTA approved.

Model number: HPSM3001
Revision 1a