Honeywell 2450Cm Series User manual

Performance Series
Network Video Recorder
User Guide
HEN081*4
HEN162*4
HEN163*4
HEN161*4
HEN322*4
HEN323*4
HEN321*4
HEN642*4
HEN643*4
HEN041*3
HEN081*3
HEN161*3
HEN04103L
HEN08103L
HEN16103L
HEN32103L
(* = Storage in TB)

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Cautions and Warnings
WARNING Installation and servicing should be performed only by qualified and
experienced technicians to conform to all local codes and to maintain your warranty.
WARNING Use only with the supplied power converters. The Ethernet connection is not
intended to be connected to an exposed (outside plant) network.
CAUTION There is a risk of explosion if the battery is replaced by an incorrect type.
Dispose of used batteries in accordance to local laws.
Regulatory Statements
FCC Compliance Statement
Information to the User: This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular
installation.
If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
•Consult the dealer or an experienced radio/TV technician for help.
Note
Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to
operate the equipment.
This Class B digital apparatus complies with Canadian ICES-003.

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Cet appareil numérique de la Classe B est conforme à la norme NMB-003 du Canada.
Manufacturer’s Declaration of Conformance
North America
The equipment supplied with this guide conforms to UL 60950-1 and CSA C22.2 No. 60950-1.
Europe
The manufacturer declares that the equipment supplied is compliant with the essential
protection requirements of the EMC directive 2004/108/EC and the Low Voltage Directive
(LVD) 2006/95/EC, conforming to the requirements of standards EN 55022 for emissions, EN
50130-4 for immunity, and EN 60950 for electrical equipment safety.
Waste Electrical and Electronic Equipment (WEEE)
Correct Disposal of this Product (applicable in the European Union and other European
countries with separate collection systems).
This product should be disposed of, at the end of its useful life, as per applicable local
laws, regulations, and procedures.
General Data Protection Regulation
Please be aware that this product can store personal data.
Personal data is protected by the General Data Protection Regulation (2016/679) in Europe
and therefore the owners of personal data have obtained certain rights thanks to this
regulation.
We strongly advise you to be fully aware of these owner (“data subjects”) rights as well as which
limitations you have to obey regarding the use and distribution of this data.
Further details can be found on the GDPR website of the EU:
https://ec.europa.eu/commission/priorities/justice-and-fundamental-rights/data-
protection/2018-reform-eu-data-protection-rules_en
Safety Instructions
Before installing or operating the unit, read and follow all instructions. After installation,
retain the safety and operating instructions for future reference.
1. HEED WARNINGS - Adhere to all warnings on the unit and in the operating instructions.
2. INSTALLATION
•Install in accordance with the manufacturer’s instructions.

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•Installation and servicing should be performed only by qualified and experienced
technicians to conform to all local codes and to maintain your warranty.
•Any wall or ceiling mounting of the product should follow the manufacturer’s
instructions and use a mounting kit approved or recommended by the manufacturer.
3. POWER SOURCES - This product should be operated only from the type of power source
indicated on the marking label. If you are not sure of the type of power supplied to your
facility, consult your product dealer or local power company.
4. MOUNTING SYSTEM - Use only with a mounting system recommended by the
manufacturer, or sold with the product.
5. ATTACHMENTS/ACCESSORIES - Do not use attachments/accessories not
recommended by the product manufacturer as they may result in the risk of fire, electric
shock, or injury to persons.
6. CLEANING - Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.
7. SERVICING - Do not attempt to service this unit yourself. Refer all servicing to qualified
service personnel.
8. REPLACEMENT PARTS - When replacement parts are required, be sure the service
technician has used replacement parts specified by the manufacturer or have the same
characteristics as the original part. Unauthorized substitutions may result in fire, electric
shock or other hazards. Using replacement parts or accessories other than the original
manufacturers may invalidate the warranty.
Warranty and Service
Subject to the terms and conditions listed on the product warranty, during the warranty period
Honeywell will repair or replace, at its sole option, free of charge, any defective products
returned prepaid.
In the event you have a problem with any Honeywell product, please call Customer Service at
1.800.323.4576 for assistance or to request a Return Merchandise Authorization (RMA)
number.
Be sure to have the model number, serial number, and the nature of the problem available for
the technical service representative.
Prior authorization must be obtained for all returns, exchanges, or credits. Items shipped to
Honeywell without a clearly identified Return Merchandise Authorization (RMA) number
may be refused.

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List of Symbols
The following is a list of symbols that might appear on the NVR.
Symbol Explanation
The WEEE symbol.
This symbol indicates that when the end-user wishes to discard this
product, it must be sent to separate collection facilities for recovery
and recycling. By separating this product from other household-
type waste, the volume of waste sent to incinerators or landfills will
be reduced, and thus natural resources will be conserved.
The UL compliance logo.
This logo indicates that the product has been tested and is listed by
the Underwriters Laboratories.
The FCC compliance logo.
This logo indicates that the product conforms to Federal
Communication’s Commission compliance standards.
The direct current symbol.
This symbol indicates that the power input/output for the product is
direct current.
The alternating current symbol.
This symbol indicates that the power input/output for the product is
alternating current.
The LDPE symbol.
This symbol indicates that this product is made of Low-Density
Polyethylene (LDPE).
The Direct Current symbol.
This symbol indicates that the product operates from a 12 V direct
current.
The Lead-free symbol.
This symbol indicates that the product does not contain lead (Pb).
The CCC compliance logo.
This logo indicates that the product conforms with the China
Compulsory Certification guidelines.
The Environment Friendly Use-period symbol.
This symbol indicates the length of time that this electronic product
can used without harming the environment.
The RCM Compliance symbol.
This symbol indicates that the product conforms with the Australian
RCM guidelines.

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The TVU Lab symbol.
This symbol indicates that the product has been safety tested by
the TUV Lab.
The Direct Current symbol.
This Direct Current symbol indicates that the product operates
direct current.
This symbol indicates that the product is to be used indoors.
The CE Compliance logo.
This logo indicates that the product conforms to the relevant
guidelines/standards for the European Union harmonization
legislation.
The Protective Earth symbol.
This symbol indicates that the marked terminal is intended for
connection to the protective earth/grounding conductor.
This symbol is used to direct attention to important information.
This symbol warns that the corresponding action could result in an
electric shock.
This symbol indicates On/Standby functionality of the
corresponding control/button/switch.

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Contents
1Introduction..........................................................................................................................................................1
Overview of the Network Video Recorder..................................................................................................................1
Features of the Network Video Recorder..................................................................................................................1
Network Video Recorder Components ......................................................................................................................3
Mouse Operation.................................................................................................................................................................8
Using the On-screen Keyboard.............................................................................................................................8
Remote Control Operation ..............................................................................................................................................9
2Getting Started................................................................................................................................................. 11
Unpacking the NVR..........................................................................................................................................................11
Connecting External Devices......................................................................................................................................11
Typical NVR Installation ........................................................................................................................................12
Starting and Shutting Down the NVR .....................................................................................................................16
Starting the NVR .......................................................................................................................................................16
Shutting Down the NVR.........................................................................................................................................16
Device Initialization..........................................................................................................................................................17
Reset Password..................................................................................................................................................................19
Setting Up the NVR with the Startup Wizard .......................................................................................................21
Using the Startup Wizard......................................................................................................................................21
Setting Up Bi-Directional Communication Connection ................................................................................24
PC to an Audio Input Device................................................................................................................................24
3Viewing Live Video .......................................................................................................................................... 26
About Live View ..................................................................................................................................................................26
Camera Status ...........................................................................................................................................................27
Camera Toolbar.........................................................................................................................................................27
Live View Toolbar ......................................................................................................................................................28
Shortcut Menu...........................................................................................................................................................29
Configuring Live View.....................................................................................................................................................29
Setting the Screen Layout....................................................................................................................................29
Controlling PTZ Cameras..............................................................................................................................................30
Working with the PTZ Control Panel................................................................................................................30
Configuring PTZ Connection Settings...........................................................................................................32
Configuring PTZ Functions .................................................................................................................................32
Calling Presets, Tours, and Patterns...............................................................................................................35
Configuring Auxiliary Settings............................................................................................................................36
4Recording Video............................................................................................................................................... 37
Manual Recording Settings.........................................................................................................................................37
Automatic Recording Settings ...................................................................................................................................37
Configuring the General Recording Settings..............................................................................................38
Configuring the Video Recording Schedule ................................................................................................38

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Configuring the Snapshot Recording Schedule........................................................................................40
5Playing Back Video ......................................................................................................................................... 43
Playing Back Video...........................................................................................................................................................43
Searching For and Playing Back Video..........................................................................................................43
Smart Search ..............................................................................................................................................................44
Mark Playback............................................................................................................................................................45
Slice Playback.............................................................................................................................................................47
Smart Player Playback....................................................................................................................................................48
Playing Back Snapshots................................................................................................................................................48
Backing Up Video and Snapshots ............................................................................................................................49
To back up from inside the playback interface ..........................................................................................49
To back up from outside of the playback interface..................................................................................51
6Configuring Camera Settings ..................................................................................................................... 53
Adding a Camera...............................................................................................................................................................53
Adding a Camera by Searching .........................................................................................................................53
Adding a Camera Manually .................................................................................................................................54
Configuring Camera Image Settings.......................................................................................................................55
Configuring Snapshot Settings .................................................................................................................................57
Configuring Encoding Settings .................................................................................................................................58
Configuring the Text Overlay.......................................................................................................................................59
Changing a Camera Name...........................................................................................................................................60
7Configuring Network Settings .................................................................................................................... 62
Configuring TCP/IP Settings ......................................................................................................................................62
Configuring Port Settings.............................................................................................................................................63
Configuring Wireless Connection Settings..........................................................................................................65
Configuring PPPoE Settings.......................................................................................................................................67
Configuring DDNS Settings.........................................................................................................................................67
Configuring Email Settings..........................................................................................................................................68
Configuring UPnP Settings .........................................................................................................................................70
Configuring Sync Time Right Settings ...................................................................................................................70
Configuring SNMP Settings........................................................................................................................................71
Configuring Multicast Settings..................................................................................................................................73
Configuring Registration Settings............................................................................................................................73
Configuring Alarm Center Settings..........................................................................................................................74
Configuring Switch Settings........................................................................................................................................75
Configuring P2P Settings.............................................................................................................................................75
8Configuring Event Settings ......................................................................................................................... 77
Configuring Motion Detection Settings ................................................................................................................79
To set up motion detection regions.................................................................................................................79
To set up motion detection periods.................................................................................................................81
To set up motion detection event actions ....................................................................................................82
Configuring Video Loss Settings...............................................................................................................................83
Configuring Video Tampering Settings..................................................................................................................84
Configuring Scene Change Settings.......................................................................................................................85
Configuring Smart Plan Settings..............................................................................................................................86
Configuring System Abnormality Event Settings..............................................................................................86

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Configuring HDD Event Settings......................................................................................................................86
Configuring Network Event Settings...............................................................................................................87
Configuring Username Settings .......................................................................................................................88
Configuring Alarm Input Settings.............................................................................................................................89
Configuring IPC External Alarms......................................................................................................................89
Configuring IPC Offline Alarm Events............................................................................................................92
Configuring Local Alarm Inputs........................................................................................................................92
Configuring Network Alarm Inputs ..................................................................................................................93
Configuring Remote Alarm Inputs ...................................................................................................................93
Configuring Heat Map....................................................................................................................................................94
Configuring Face Detection Settings .....................................................................................................................95
Configuring Audio Detection Settings....................................................................................................................96
Configuring People Counting.....................................................................................................................................98
Configuring Alarm Outputs.......................................................................................................................................100
Configuring POS Settings .........................................................................................................................................101
POS Type Supported by NVR ...........................................................................................................................103
9Configuring Storage Settings .................................................................................................................. 104
Configuring the Basic Settings...............................................................................................................................104
Configuring the Recording Schedule...................................................................................................................105
Configuring the Video Recording Schedule .............................................................................................105
Configuring the Snapshot Recording Schedule.....................................................................................106
Configuring HDD Manager Settings....................................................................................................................107
Configuring FTP Settings ..........................................................................................................................................108
Configuring HDD Advanced Settings ..................................................................................................................110
Configuring Main Stream Settings...............................................................................................................110
Configuring Sub Stream Settings..................................................................................................................110
Configuring Snapshot Storage Settings....................................................................................................110
Configuring NAS Storage...........................................................................................................................................111
Configuring NAS Manager ........................................................................................................................................112
Configuring Record Settings....................................................................................................................................112
Configuring HDD Detect Settings.........................................................................................................................113
HDD Manual Detection ......................................................................................................................................113
HDD Detection Reporting .................................................................................................................................114
10 Configuring System Settings................................................................................................................... 115
Configuring General System Settings .................................................................................................................115
Configuring Device Settings ............................................................................................................................115
Configuring Date and Time Settings ...........................................................................................................116
Configuring Holiday Settings..........................................................................................................................118
Configuring Display Settings...................................................................................................................................119
Configuring Display Settings...........................................................................................................................119
Configuring Tour Settings.................................................................................................................................121
Configuring Custom Split Settings...............................................................................................................122
Configuring RS232 Settings ....................................................................................................................................122
Configuring PTZ Settings...........................................................................................................................................123
Configuring Broadcast Settings.............................................................................................................................123

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Configuring Voice Prompt Settings ......................................................................................................................124
Managing Voice Prompt Files .........................................................................................................................124
Configuring Voice Prompt Schedules .........................................................................................................125
Configuring Account Settings .................................................................................................................................126
Managing User Accounts and Groups........................................................................................................126
Configuring Account Security Questions ..................................................................................................129
Configure ONVIF User.........................................................................................................................................130
Configuring Security Settings..................................................................................................................................131
To allow specific sites to access the NVR ..................................................................................................131
To block specific sites from accessing the NVR.....................................................................................131
Configuring Automatic Maintenance Settings ...............................................................................................132
Exporting and Importing System Configurations..........................................................................................132
To export a system configuration..................................................................................................................133
To import a system configuration .................................................................................................................133
To format an external USB storage device................................................................................................134
Restoring Default Settings........................................................................................................................................134
Upgrading the NVR.......................................................................................................................................................135
11 Viewing Information.................................................................................................................................... 137
Viewing System Information.....................................................................................................................................137
Viewing Hard Disk Information.......................................................................................................................137
Viewing Recording Information ......................................................................................................................138
Viewing Data Stream Information .................................................................................................................139
Viewing Version Information ............................................................................................................................139
Viewing Event Information ........................................................................................................................................140
Viewing Alarm Status Information.................................................................................................................140
Viewing Heat Map Information.......................................................................................................................141
Viewing Network Information...................................................................................................................................141
Viewing Online Users...........................................................................................................................................141
Viewing Network Load Information ..............................................................................................................142
Viewing Network Test Information ................................................................................................................143
Viewing Log Information ............................................................................................................................................144
12 Web Client Operation.................................................................................................................................. 146
Logging In ......................................................................................................................................................................... 146
Preparing to Use the Device Web Client.....................................................................................................146
Logging In.................................................................................................................................................................147
Main Window...........................................................................................................................................................150
Logging Out .............................................................................................................................................................155
Uninstalling the Web Control ..........................................................................................................................155
Live Viewing ......................................................................................................................................................................155
Live Viewing..............................................................................................................................................................156
Image/Relay-out Settings.................................................................................................................................157
Information...............................................................................................................................................................158
Configuration...................................................................................................................................................................161

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Camera Setup..........................................................................................................................................................162
Network Setup.........................................................................................................................................................170
Configuring Event Settings ..............................................................................................................................190
Configuring Storage.............................................................................................................................................209
Configuring System Settings...........................................................................................................................215
Playback.............................................................................................................................................................................228
Playing Back Recorded Video..........................................................................................................................228
Playing Back Slices...............................................................................................................................................231
Playing Back Marks ..............................................................................................................................................231
Downloading Video...............................................................................................................................................233
Using the Smart Player to Playback Event Video...................................................................................234
Alarms.................................................................................................................................................................................. 235
Activating Alarms...................................................................................................................................................235
13 Troubleshooting............................................................................................................................................ 238
14 Appendix A...................................................................................................................................................... 241
Connecting Alarm Input/Outputs..........................................................................................................................241
Before Connecting Alarm Inputs and Outputs .......................................................................................241
Alarm Input and Output Rear Panel Connections.................................................................................241
Guidelines for Connecting Local Alarm Input Ports.............................................................................242
Guidelines for Connecting Alarm Output Ports......................................................................................242
15 Appendix B...................................................................................................................................................... 243
Installing Hard Drives ..................................................................................................................................................243
Hard Disk Drive Recommendations......................................................................................................................243
Installing Hard Drives ..................................................................................................................................................243
Installing a HDD on HEN081*4/HEN161*4/HEN321*4/HEN041*3/HEN081*3/
HEN161*3/ HEN04103L/ HEN08103L/ HEN16103L/ HEN32103L .....................................244
Installing a HDD on HEN162*4/HEN322*4/HEN642*4..................................................................246
Installing a HDD on HEN163*4/HEN323*4/HEN643*4..................................................................248
Installing an Additional HDD ...........................................................................................................................249
List of Compatible SATA HDDs ...............................................................................................................................251
List of Compatible Portable HDDs........................................................................................................................253
16 Appendix C MAXPRO® Cloud.................................................................................................................... 254
Configuring for MAXPRO Cloud Mode................................................................................................................254
17 Appendix D Specifications ........................................................................................................................ 256

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About This Document
This document introduces the Honeywell Performance Series Network Video Recorder. It
explains how to install and operate the Performance Series Network Video Recorder.
This document is intended for installers and users.
Overview of Contents
This document contains the following chapters and appendixes:
•Chapter 1, Introduction, describes the front and rear panel layout of the NVR, and mouse
and remote control functions.
•Chapter 2, Getting Started, describes how to connect the NVR and log on to its user
interface.
•Chapter 3, Viewing Live Video, describes the NVR’s real-time monitoring mode and
associated NVR operations, including controlling a PTZ camera (if connected).
•Chapter 4, Recording Video, describes how to manually record a video clip and how to set
up automatic recording.
•Chapter 5, Playing Back Video, describes how to search for and play back recorded video
and snapshots, and how to save recorded files to an external storage device.
•Chapter 6,Configuring Camera Settings, describes how to configure camera image
settings, encoder settings, snapshot settings, privacy mask settings, camera name
settings, and channel type settings.
•Chapter 7, Configuring Network Settings, describes how to configure the NVR’s network
settings, including connection settings, email settings, FTP settings, registration settings,
and alarm center settings.
•Chapter 8,Configuring Event Settings, describes how to configure the NVR’s alarm
settings, including settings for motion detection, video loss, camera tampering, and
system events.
•Chapter 9,Configuring Storage Settings, describes how to configure the NVR’s storage
settings, including recording settings and HDD management settings.
•Chapter 10,Configuring System Settings, describes how to configure NVR system settings,
display settings, and user accounts; export and import configuration settings to and from
other NVRs; restore default settings; and upgrade the system firmware.
•Chapter 11, Viewing Information, describes how to view system, event, network, and log
information.
•Chapter 12, Troubleshooting, lists troubleshooting steps for resolving errors that you may
encounter when operating the NVR.
•Appendix A, Connecting Alarm Input/Outputs, provides guidelines for connecting alarm
inputs and outputs.

xii
•Appendix B, Installing Hard Drives, lists the manufacturers and models of compatible
HDDs, including SATA HDDs and portable HDDs, and provides instructions for installing
an additional HDD.
•Appendix C, MAXPRO® Cloud, explains how to switch the NVR for MAXPRO Cloud mode.
•Appendix D, Specifications, lists the NVRs’ specifications.
Special Fonts and Symbols
Italic
Indicates referenced chapter, figure number, page number, etc. In
the electronic version, click
on italicized text to switch to the
corresponding page.
Bold
Indicates a button, or menu item.
Note
Alerts the user to the presence of important operating and
maintenance (servicing) instructions in the literature accompanying
the product.
How to Use This Document
•Pictures in this manual are for reference only, please see the actual items for details.
•This product is subject to updates or changes without prior notice.
•Please familiarize yourself with this manual before operation and ensure its accessibility
for future use.
•The manual has been reviewed and its accuracy is guaranteed. If there is any uncertainty
or controversy, please refer to the final explanation of Honeywell. Honeywell does not take
any responsibility for any consequences caused by the misunderstanding of the manual or
incorrect operations by the user.

Introduction
1
1Introduction
This chapter contains the following sections:
•Overview of the Network Video Recorder on page 1.
•Features of the Network Video Recorder on page 1.
•Network Video Recorder Components on page 3.
•Mouse Operation on page 8.
•Remote Control Operation on page 9.
Overview of the Network Video Recorder
The Performance Series Network Video Recorder is a high-performance network video
recorder. It supports:
•Local preview
•Multiple-window display
•Local recorded file storage
•Remote control and mouse shortcut menu operation
•Remote management
•Control
The Performance Series Network Video Recorder also features multiple storage options:
•Central storage: 3rd party storage, such as network storage
•Front-end storage: The NVR’s HDD storage
•Client-end storage: Storage on the client’s computer
Because of the flexibility of its design, the Performance Series Network Video Recorder can be
used in a variety of applications, such as public security, water conservancy, transportation,
and education.
Features of the Network Video Recorder
User Management
•Different user rights for each group; each user belongs to a specific group.
•User rights cannot exceed Group rights.

Performance Series Network Video Recorder User Guide
2
Storage
•Supports central server backup that follows your configuration and setup in Alarm or
Schedule settings.
•Supports recording through the Internet. The recorded files are stored on the client’s PC.
•Supports network storage, such as FTP, NAS.
Alarm
•Responds to external alarms almost instantly (within 200 milliseconds), based on your
pre-defined relay setup. You can also configure a visual and/or noise prompt (if
supported by a pre-recorded noise) upon alarm detection.
•Supports central alarm server setup, so that alarm information can automatically and
remotely notify users. The alarm input can be derived from various connected peripheral
devices.
Network Monitor
•The NVR supports the transmission of audio/video data that is compressed by an IP
camera, which is then decoded for display. The delay time is less than 500 ms (sufficient
network bandwidth support is required).
•Supports a maximum of 10 connections.
•Compatible to broadcast audio/video with the following transmission protocols: HTTP,
TCP, UDP, MULTICAST, RTP/RTCP.
•Transmits some alarm data or alarm information through SMTP.
•Supports Internet access through the WAN.
Window Split
Video compression plus a digital process allows the NVR to split the monitor screen to show
four video channels at the same time.
Recording
Supports a schedule for recording. The recorded files can be saved in the HDD, on the client’s
PC, or on a network storage server. You can search and view the recorded video that is stored
locally or through the Internet connection.
Backup
Supports backing up video, through the network, to a USB 2.0 device. The recorded files can
be saved on the network storage server, on a peripheral USB 2.0 device, or to a burner, for
example.
Network Management
•Supports NVR configuration and management through the Ethernet.
•Supports device management through the Internet.
Peripheral Equipment Management
•Supports peripheral equipment management such as protocol setup and port
connection.
•Supports transparent data transmission such as RS232 (RS-422) and RS485 (RS-485).
Auxiliary

Introduction
3
•Supports NTSC or PAL self-adaption.
•Supports viewing real-time system resources information and running statistics display.
•Supports log file.
•Supports local GUI output and shortcut menu operation with a computer mouse.
•Supports IR control using shortcut menu operation with a computer mouse.
•Supports IP camera remote video preview and control.
Note For detailed features of each model, see Appendix D
Specifications on page 256.
Network Video Recorder Components
For NVR specifications, please see Appendix D on page 256 .
Figure 1-1 NVR Front Panel
HEN081*4 / HEN161*4 / HEN321*4/HEN041*3/ HEN081*3/ HEN161*3/
HEN16103L/HEN32103L
HEN162*4 / HEN322*4 / HEN642*4
HEN163*4 / HEN323*4 / HEN643*4

Performance Series Network Video Recorder User Guide
4
HEN04103L/HEN08103L
Table 1-1 NVR Front Panel Components
Component
Name
Icon Function
Power Button Power button. Press this button for three
seconds to boot up or shut down the NVR.
IR Receiver Receives the signal from the remote control.
Shift (
⇑
) SHIFT •When the cursor is in a textbox, click this
button to switch between numbers and
letters (lower case/upper case).
•Enable/disable a tour.
Assistant Fn •Single window monitor mode: Click this
button to display the Assistant function; to
start PTZ control (not supported); and to
configure the image color.
•Backspace function: When entering letters
or numbers, press and hold for 1.5 seconds
to delete the last-entered character.
•Motion detection: Use in conjunction with
the direction keys.
•Text mode: When entering characters, click
to switch between numbers and letters
(uppercase/lowercase).
•HDD management: Click to switch the
HDD recording information and other
information. (Menu prompt.)
•Other special functions.
Play Previous IIn playback mode, play the previous video.
Play Next IIn playback mode, play the next video.
Slow Play Click to adjust the playback speed. Various
slow playback speeds are available.
Fast Play  Click to adjust the playback speed. Various fast
playback speeds are available.
Reverse/Pause II•Normal playback: Click to reverse playback.
•Reverse playback: Click to pause playback.

Introduction
5
Play/Pause II •Reverse playback or pause mode: Click to
return to normal playback mode.
•Normal playback: Click to pause playback.
•Pause mode: Click to resume playback.
•Real-time monitor mode: Click to enter the
Search interface.
ESC ESC •Go to the previous menu or cancel the
current operation.
•Playback: Click to go back to the real-time
monitor mode.
Record Rec Click to start/stop manual recording.
Up/Down •Activate the current control, modify setup,
and then move up and/or down.
•Increase or decrease the current number.
•Assistant function such as the PTZ menu
(not supported).
Left/Right •Shift the currently active control, then move
left or right.
•Playback mode: Click to control the
playback bar.
Enter ENTER •Confirm the current operation.
•Go to the Default button.
•Go to the Menu.
USB 2.0 Port Connect to a USB 2.0 storage device, USB 2.0
mouse or CD/DVD burner.
HDD Abnormal
Indication Light
HDD Lights BLUE to indicate an HDD error or when
the HDD capacity is below the specified
threshold.
Network Abnormal
Indication Light
Net Lights BLUE to indicate that a network error
has occurred or that there is no network
connection.
Figure 1-2 NVR Back Panel HEN081*4 NVR
HEN161*4 / HEN321*4 NVR
HEN162*4 / HEN322*4 / HEN642*4 / HEN163*4 / HEN323*4 / HEN643*4 NVR

Performance Series Network Video Recorder User Guide
6
HEN04103L/HEN08103L
HEN16103L/HEN32103L
HEN041*3
HEN081*3
HEN161*3
Note * = storage in TB.