HP ProOne 600 G3 User manual

Maintenance & Service Guide
HP ProOne 600 G3 21 inch All-in-One Business PC

© Copyright 2017 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are
trademarks of the Microsoft group of
companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: July 2017
Document Part Number: 913339-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.

About This Book
WARNING! Text set o in this manner indicates that failure to follow directions could result in bodily harm or
loss of life.
CAUTION: Text set o in this manner indicates that failure to follow directions could result in damage to
equipment or loss of information.
NOTE: Text set o in this manner provides important supplemental information.
iii

iv About This Book

Table of contents
1 Product features ........................................................................................................................................... 1
Overview ................................................................................................................................................................ 1
Front components .................................................................................................................................................. 2
Side components ................................................................................................................................................... 3
Rear components ................................................................................................................................................... 4
Labels ..................................................................................................................................................................... 5
2 Illustrated parts catalog ................................................................................................................................ 6
System parts .......................................................................................................................................................... 6
Mass storage devices ............................................................................................................................................. 8
Processors and memory modules ......................................................................................................................... 9
Cables ..................................................................................................................................................................... 9
Keyboards and mice ............................................................................................................................................. 10
3 Routine care, SATA drive guidelines, and disassembly preparation .................................................................. 11
Electrostatic discharge information .................................................................................................................... 11
Generating static ............................................................................................................................... 12
Preventing electrostatic damage to equipment ............................................................................... 12
Personal grounding methods and equipment .................................................................................. 13
Grounding the work area ................................................................................................................... 13
Recommended materials and equipment ........................................................................................ 13
Operating guidelines ........................................................................................................................................... 14
Routine care ......................................................................................................................................................... 14
General cleaning safety precautions ................................................................................................ 14
Cleaning the Computer Case ............................................................................................................. 15
Cleaning the keyboard ....................................................................................................................... 15
Cleaning the display .......................................................................................................................... 15
Cleaning the mouse ........................................................................................................................... 16
Service considerations ......................................................................................................................................... 16
Tools and software Requirements .................................................................................................... 16
Screws ............................................................................................................................................... 16
Cables and connectors ...................................................................................................................... 16
Hard Drives ........................................................................................................................................ 16
Lithium coin cell battery .................................................................................................................... 17
SATA hard drive cables ......................................................................................................................................... 18
SATA data cable ................................................................................................................................. 18
v

Cable management .............................................................................................................................................. 18
4 Removal and Replacement Procedures .......................................................................................................... 19
Preparing to disassemble the computer ............................................................................................................. 19
Attaching and removing a stand ......................................................................................................................... 20
Attaching and removing an easel stand ........................................................................................... 20
Attaching an easel stand ................................................................................................ 20
Removing an easel stand ................................................................................................ 20
Attaching and removing an adjustable height stand ........................................................................ 21
Attaching an adjustable height stand ............................................................................ 21
Removing an adjustable height stand ............................................................................ 22
Rear port cover .................................................................................................................................................... 23
Access panel ......................................................................................................................................................... 24
Locating internal components ............................................................................................................................ 25
Drives ................................................................................................................................................................... 26
Replacing a hard disc drive ................................................................................................................ 26
Removing a 2.5-inch hard disc drive .............................................................................. 26
Installing a 2.5-inch hard disc drive ................................................................................ 28
Replacing the optical drive ................................................................................................................ 29
System board (EMI) shield ................................................................................................................................... 30
Memory ................................................................................................................................................................ 31
Battery ................................................................................................................................................................. 33
WLAN module ...................................................................................................................................................... 34
Heat sink .............................................................................................................................................................. 35
Processor ............................................................................................................................................................. 36
Serial/PS2 board .................................................................................................................................................. 38
System board ....................................................................................................................................................... 39
System board callouts ......................................................................................................................................... 42
VESA mounting bracket ....................................................................................................................................... 43
Power supply ....................................................................................................................................................... 44
Fan assembly ....................................................................................................................................................... 45
Drive cable ........................................................................................................................................................... 46
Top trim ................................................................................................................................................................ 47
Webcam module .................................................................................................................................................. 48
Antennas .............................................................................................................................................................. 49
Right trim ............................................................................................................................................................. 50
Left trim ............................................................................................................................................................... 51
Feet, rear I/O bracket, and bottom panel ............................................................................................................ 52
Speakers .............................................................................................................................................................. 54
Bezel, bezel bottom trim, display panel ............................................................................................................. 55
vi

5 Computer Setup (F10) Utility ........................................................................................................................ 59
Computer Setup (F10) Utilities ............................................................................................................................ 59
Using Computer Setup (F10) Utilities ................................................................................................ 59
Computer Setup–Main ....................................................................................................................... 61
Computer Setup—Security ............................................................................................................... 63
Computer Setup—Advanced ............................................................................................................. 65
Recovering the Conguration Settings ............................................................................................................... 70
6 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 71
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 72
7 Troubleshooting without diagnostics ............................................................................................................ 73
Safety and comfort .............................................................................................................................................. 73
Before you call for technical support .................................................................................................................. 73
Helpful hints ........................................................................................................................................................ 74
Solving general problems .................................................................................................................................... 75
Solving power problems ...................................................................................................................................... 79
Solving hard drive problems ................................................................................................................................ 80
Solving audio problems ....................................................................................................................................... 82
Solving printer problems ..................................................................................................................................... 83
Solving keyboard and mouse problems .............................................................................................................. 84
Solving hardware installation problems ............................................................................................................. 85
Solving network problems .................................................................................................................................. 86
Solving memory problems .................................................................................................................................. 88
Solving USB ash drive problems ........................................................................................................................ 90
Solving Internet access problems ....................................................................................................................... 91
Solving software problems .................................................................................................................................. 92
8 Backing up, restoring, and recovering ........................................................................................................... 93
Creating recovery media and backups ................................................................................................................ 93
Creating HP Recovery media (select products only) ......................................................................... 93
Using Windows tools ........................................................................................................................................... 94
Restore and recovery ........................................................................................................................................... 95
Recovering using HP Recovery Manager ........................................................................................... 95
What you need to know before you get started ............................................................. 95
Using the HP Recovery partition (select products only) ................................................. 96
Using HP Recovery media to recover .............................................................................. 96
Changing the computer boot order ................................................................................ 97
Removing the HP Recovery partition (select products only) ......................................... 97
vii

9 POST error messages and diagnostic front panel LEDs and audible codes ......................................................... 98
POST numeric codes and text messages ............................................................................................................. 98
Interpreting system validation diagnostic front panel LEDs and audible codes .............................................. 103
10 Password security and resetting CMOS ...................................................................................................... 105
Resetting the password jumper ........................................................................................................................ 105
Clearing and resetting the BIOS ........................................................................................................................ 107
Appendix A Power cord set requirements ....................................................................................................... 108
General requirements ........................................................................................................................................ 108
Japanese power cord requirements .................................................................................................................. 108
Country-specic requirements .......................................................................................................................... 109
Appendix B Statement of memory volatility ................................................................................................... 110
Nonvolatile memory usage ............................................................................................................................... 112
Questions and answers ..................................................................................................................................... 114
Using HP Sure Start (select models only) .......................................................................................................... 115
Appendix C Specications ............................................................................................................................. 116
Index ........................................................................................................................................................... 117
viii

1 Product features
Overview
CAUTION: When the All One (AiO) is mounted using a VESA arm, horizontal operation of the AiO is not
supported and may lead to thermal issues.
NOTE: For the latest specications or additional specications on this product, go to
http://www.hp.com/go/ quickspecs/ and search for your specic display model to nd the model-specic
QuickSpecs.
Overview 1

Front components
Component Component
1 Webcam LED 4 Webcam microphone
2 Webcam shutter (select models only) 5 Speakers (select models only)
3 Webcam lens
2 Chapter 1 Product features