HP Workstation xw4000 Series User manual

getting started
hp workstation xw4000
hp workstation xw6000
Document Part Number: 301198-001
October 2002
This book will help you set up factory-provided software. Basic
troubleshooting is also provided should you have problems during
initial startup.
301198-001.book Page i Thursday, July 18, 2002 8:12 PM

© 2002 Hewlett-Packard Company
Compaq and the Compaq logo are trademarks of Compaq Information
Technologies Group, L.P. in the U.S. and/or other countries.
Microsoft, MS-DOS, Windows, and Windows NT are trademarks of Microsoft
Corporation in the U.S. and/or other countries.
Adobe, Acrobat, and Acrobat Reader are trademarks or registered trademarks of
Adobe Systems Incorporated.
All other product names mentioned herein may be trademarks of their respective
companies.
Hewlett-Packard Company shall not be liable for technical or editorial errors or
omissions contained herein or for incidental or consequential damages in
connection with the furnishing, performance, or use of this material. The
information in this document is provided “as is” without warranty of any kind,
including, but not limited to, the implied warranties of merchantability and
fitness for a particular purpose, and is subject to change without notice. The
warranties for HP products are set forth in the express limited warranty
statements accompanying such products. Nothing herein should be construed as
constituting an additional warranty.
This document contains proprietary information that is protected by copyright.
No part of this document may be photocopied, reproduced, or translated to
another language without the prior written consent of Hewlett-Packard
Company.
ÅWARNING: Text set off in this manner indicates that failure to follow
directions could result in bodily harm or loss of life.
ÄCAUTION: Text set off in this manner indicates that failure to follow
directions could result in damage to equipment or loss of information.
getting started
hp workstation xw4000
hp workstation xw6000
First Edition (October 2002)
Document Part Number: 301198-001
301198-001.book Page ii Thursday, July 18, 2002 8:12 PM

Getting Started iii
Contents
1 Software Setup
Installing the Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1
File System Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
Converting to NTFS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
Transaction Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
Access Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
NTFS Convert Desktop Icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3
Installing or Upgrading Device Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3
Customizing the Monitor Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4
Turning Off Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4
Protecting Your Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
Restoring Your Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
Using the Documentation Library CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6
2 Basic Troubleshooting
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
Helpful Hints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
Solving General Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3
Solving Hardware Installation Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
Diagnostic Keyboard LEDs, Front Panel LEDs, and Audible Codes . . . . . . . . . . . . . . 2–9
Index
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Getting Started 1–1
1
Software Setup
Installing the Operating System
ÄCAUTION: Do not add optional hardware devices or third-party devices
to your computer until the operating system is successfully installed. Doing
so may cause errors and may prevent the operating system from installing
properly.
The first time you turn on your computer, you may be prompted to
select a language for your operating system (OS) and then you will be
asked to install your OS. You must install the OS completely. Read
and follow the instructions on the screen to complete the installation
of the OS.
If electing to use an OS different than what was shipped with your
system, refer to the following support Web site location for additional
support that may be available:
http://www.compaq.com/support/workstations/index.html
ÄCAUTION: During the OS installation process, do not turn off your
computer unless you are directed to do so.
HP is committed to designing products, services, and programs with
improved usability and accessibility for all customers. HP products
with Microsoft Windows XP preinstalled, or that are XP Ready, are
designed for accessibility. These products are tested with
industry-leading Assistive Technology products to ensure equal
access—anytime, anywhere... to anyone.
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1–2 Getting Started
Software Setup
File System Format
✎Depending on your system, you may be prompted to select a file
system format during the initial setup of your system.
Hard drives can be configured in three basic formats: FAT16 and
FAT32 (for HDD partitions less than 8 GB), or NTFS (for HDD
partitions up to and greater than 8 GB), with variances of each,
depending on the operating system and hard drive support. To check
the file system format assigned to your hard drive (factory settings),
open My Computer, right-click on Local Disk (C:), then select
Properties.
✎Microsoft Windows 98 supports the FAT32 file system format only.
Converting to NTFS
NTFS offers the following features:
■Transaction logs
■Access control
Transaction Logs
Transaction logs help recover from disk failures.
Access Control
Access Control allows you to set permissions to control access to
your files and directories.
Depending on which file system format your hard drive is using, the
NTFS Convert utility may be available for you to convert part or all
of the drive partition to NTFS format.
ÄCAUTION: You may experience data loss if you attempt to convert your
drive to NTFS using the methods described in this section. Before
converting your drive, make a backup copy of all data stored on your
hard drive.
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Getting Started 1–3
Software Setup
NTFS Convert Desktop Icon
Double-click the NTFS Convert icon located on the desktop. Read
and follow the instructions that appear on the screen to change the
drive partitioning. This feature is available on select models only.
Installing or Upgrading Device Drivers
To install optional hardware devices after the OS installation is
complete, you must install the device drivers for the devices you are
installing.
If prompted for the I386 directory, replace the path specification with
C:\I386, or use the Browse button of the dialog box to locate the
I386 folder. This action points the OS to the appropriate drivers.
✎You can obtain the latest support software, including support software
for your OS from:
http://www.compaq.com/support
You can also obtain the latest support software through a subscription
to the Compaq Support CD Kit using the Support Software
Management order form available at the following Web site:
http://www.compaq.com/support/files/workstations/us/
purchase.html
This site also provides information on how to purchase a subscription.
✎If your system has an optical RW drive, you must install the
appropriate application to be able to write to the drive. To install the
drivers, double-click the Setup Software icon on the desktop or the
application launcher and select the Easy CD Creator and Direct CD
option when prompted.
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1–4 Getting Started
Software Setup
Customizing the Monitor Display
To change the default configuration settings for your monitor display,
such as the screen resolution, color settings, and font sizes,
double-click the Display icon in the Control Panel. For more
information about your display driver and other utilities that you can
use with your graphics controller, refer to your graphics controller
documentation.
✎You can obtain the latest graphics drivers from
http://www.compaq.com/support.
Turning Off Your Computer
To properly turn off your computer, click Shut Down on the Start
menu. In Windows XP, select Turn Off Computer on the Start menu.
The computer will automatically shut down.
In Windows NT Workstation 4.0, the power button always functions
as a power switch. However, in the default configuration of
Windows 98, Windows 2000 Professional, Windows XP Professional
or Windows XP Home, pressing the power button does not turn off
the power, but causes the computer to enter a low-power state. This
default configuration allows you to quickly power down, without
closing applications, and to quickly return to the same operational
state without any data loss.
✎To manually force the computer into an OFF state, press and hold the
power button for four seconds.
ÄCAUTION: Manually forcing the computer off can cause loss of data.
✎To reconfigure the power button to work in On/Off mode for
Windows 98, Windows 2000 Professional, Windows XP Professional,
or Windows XP Home, refer to the Desktop Management Guide for
detailed instructions.
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Getting Started 1–5
Software Setup
Protecting Your Software
To protect your software from loss or damage, keep a backup copy
of all system software, applications, and related files stored on your
hard drive. Refer to your OS or backup utility documentation for
instructions on making backup copies of your data files.
Restoring Your Software
Restore the original operating system and factory-installed software
by using the Compaq Restore CD or Restore Plus! CD, and any other
CDs that came with the computer. Carefully read and follow the
instructions for the restore solution that came with the computer.
For questions about or problems with this CD, please contact
customer service.
Using the Documentation Library CD
Refer to the Documentation Library CD for additional product
documentation.
✎If you do not have a CD-ROM drive, you may download the product
documentation from http://www.compaq.com/support.
1. Insert the compact disc into the CD-ROM drive. There may be a
slight delay while the software checks the Windows Regional
Settings. If a recent version of Adobe Acrobat or Acrobat Reader
is not found on the computer, it will be installed automatically
from the CD. Read and follow the prompts to complete the
installation.
The menu and books are displayed in the language chosen during
initial system setup or specified later in your Windows Regional
Settings. If the Regional Settings do not match one of the
languages supported on the CD, the menu and books are
displayed in English.
2. Click the title of the book you want to read.
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1–6 Getting Started
Software Setup
If there is no CD-ROM drive activity for two minutes or more, it may
be because Autorun is not enabled on the system. To run the
Documentation Library CD if it does not run automatically:
1. Click Start > Run.
2. Type:
X:\DocLib.exe
(where Xis the drive letter designator for the CD-ROM drive)
3. Click OK.
Regulatory Information
These are Class B digital devices, pursuant to Part 15 of the
FCC Rules. Refer to the Safety & Regulatory Information guide on
the Documentation Library CD for Class B information.
Getting Help
Additional help and other information can be obtained through
Technical Support information at http://www.compaq.com or in the
warranty information included with your computer.
301198-001.book Page 6 Thursday, July 18, 2002 8:12 PM

Getting Started 2–1
2
Basic Troubleshooting
Overview
This chapter is intended for basic troubleshooting only. A
comprehensive Troubleshooting Guide is available on the
Documentation Library CD and at http://www.compaq.com/support.
You may elect to purchase the Quick Troubleshooting Guide (part
number 120205-002) that contains easy to follow flow charts that can
lead you through the debug process. This guide was written for
authorized service providers and contains steps that may be beyond
the technical capabilities of some users. Improperly performing some
processes identified in the guide may damage the computer and/or
void your warranty. If you are unsure of your ability to perform the
task, or if you are concerned about voiding your product warranty,
contact you local authorized sales or service representative before
undertaking the recommended corrective action.
If electing to use an OS different than what was shipped with your
system, refer to
http://www.compaq.com/support/workstations/index.html
for additional support that may be available.
See “Restoring Your Software” in Chapter 1 for information
regarding software problems.
Helpful Hints
If you encounter some minor problem with your computer, monitor,
or software, refer to the following list of general suggestions before
taking further action:
■Check that the computer and monitor are plugged into a working
electrical outlet.
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2–2 Getting Started
Basic Troubleshooting
■Check to see that the computer is turned on and the green power
light is on.
■Check to see that the monitor is turned on and the green monitor
light is on.
■Turn up the brightness and contrast controls of the monitor if the
monitor is dim.
■Press and hold any key. If the system beeps, then your keyboard is
operating correctly.
■Check all cable connections for loose connections or incorrect
connections.
■Reconfigure your computer after installing a non–plug and play
expansion board or other option. See “Solving Hardware
Installation Problems” for instructions.
■Be sure that all the needed device drivers have been installed. For
example, if you have connected a printer, you need to install a
printer driver.
■Remove all diskettes from your system before turning it on.
■If you have installed an operating system other than the
factory-installed operating system, check to be sure that it is
supported on your system.
■If your system has multiple video sources (embedded, PCI, or
AGP adapters) installed (embedded video on select models only)
and a single monitor, the monitor must be plugged into the
monitor connector on the source selected as the primary VGA
adapter. During boot, the other monitor connectors are disabled
and if the monitor is connected into these ports, the monitor will
not function. You can select which source will be the default
VGA source in Computer (F10) Setup.
ÄCAUTION: When the computer is plugged into an AC power source,
there is always voltage applied to the system board. You must disconnect
the power cord from the power source before opening the computer to
prevent system board or component damage.
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Getting Started 2–3
Basic Troubleshooting
Solving General Problems
You may be able to easily resolve the minor problems described in
this section. If a problem persists and you are unable to resolve it
yourself or if you feel uncomfortable about performing the operation,
contact an authorized dealer or reseller.
Solving General Problems
Problem Cause Solution
Computer will not
turn on.
Computer is not
connected to an external
power source.
Connect to an external power source.
Cables to the external
power source are
unplugged.
Ensure that cables connecting the
computer to the external power
source are plugged in properly and
the wall outlet is active.
A defective PCI card has
been installed.
Remove any expansion board that
was just installed.
Drive power, data, or
power supply cables
may not be properly
connected.
Reseat drive power, data, and power
supply cables.
The unit temperature was
exceeded. The fan may
be blocked.
1. Unit is in an exceedingly hot
environment. Let it cool down.
2. Ensure that computer air vents
are not blocked and internal fan
is running.
Contact an authorized reseller or
service provider.
Power line selector switch
on rear of computer
chassis is not switched to
correct line voltage (115V
or 230V) (some models).
Select the proper AC voltage using
the slide switch.
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2–4 Getting Started
Basic Troubleshooting
Computer appears
locked up and will not
turn off when the power
button is pressed.
Software control of the
power switch is not
functional.
Press and hold the power button for at
least four seconds until the computer
turns off.
Computer will not
respond to USB
keyboard or mouse.
Computer is in
Stand By mode.
Press the power button to resume from
Stand By mode.
ÄCAUTION: When attempting to resume from Stand By mode,
do not hold down the power button for more than four seconds.
Otherwise, Stand By mode is lost, and you will lose your data.
Computer powered off
automatically and the
Power LED is:
1. Flashing Red or
Yellow four times
per second, OR
2. Flashing Red or
Yellow two times
one second apart,
followed by a two
second pause, OR
3. Not flashing.
The unit temperature was
exceeded. The fan may
be blocked or not turning,
OR the heatsink is not
properly attached to the
processor.
1. Unit is in an exceedingly hot
environment. Let it cool down.
2. Ensure that computer air vents
are not blocked and internal
fans are running (i.e. power
supply fan, chassis fan, and/or
processor fan).
3. Ensure that the heatsink is
properly seated.
4. Contact an authorized reseller or
service provider.
The unit temperature was
exceeded because the
computer was functioning
with the cover or access
panel removed.
Replace cover or access panel, and
let the computer cool down before
attempting to turn on power to the
computer.
Solving General Problems (Continued)
Problem Cause Solution
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Getting Started 2–5
Basic Troubleshooting
Computer date and
time display is incorrect.
RTC (real-time clock)
battery may need to be
replaced. Battery life is
approximately 3–5 years.
First, reset the date and time under
Control Panel (Computer Setup
can also be used to update the RTC
date and time). If the problem
persists, replace the RTC battery.
Refer to the Hardware Reference
Guide for instructions on installing a
new battery, or contact an authorized
dealer or reseller for RTC battery
replacement.
Computer appears to
pause periodically.
Network driver is loaded
and no network
connection is established.
Establish a network connection, or
use Computer Setup or Windows
Device Manager to disable the
network controller.
Cannot remove
computer cover or
access panel.
Smart Cover Lock,
featured on some
computers, is locked.
Unlock the Smart Cover Lock using
Computer Setup (F10 Setup).
The Smart Cover FailSafe Key, a
device for manually disabling the
Smart Cover Lock, is available from
HP. You will need the FailSafe Key in
case of a forgotten password, power
loss, or computer malfunction.
Poor performance is
experienced.
Processor is hot. 1. Make sure the airflow to the
computer is not blocked.
2. Make sure the fans are
connected and working properly
(some fans only operate when
needed).
3. Make sure the processor heatsink
is installed properly.
Cursor will not move
using the arrow keys on
the keypad.
The Num Lock key may
be on.
Press the Num Lock key. The Num
Lock light should not be on if you
want to use the arrow keys.
Solving General Problems (Continued)
Problem Cause Solution
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2–6 Getting Started
Basic Troubleshooting
Blank monitor screen. Monitor is not turned on
and the monitor light is
not on.
Turn on the monitor and check that
the monitor light is on.
The cable connections are
not correct.
Check the monitor cable connection
from the monitor to the computer to
the appropriate connector, and to the
electrical outlet.
If you have an AGP card installed,
ensure that the monitor is connected
to the AGP card.
Computer is in
Stand By mode.
Press the power button to resume from
Stand By mode.
ÄCAUTION: When attempting to resume from Stand By mode,
do not hold down the power button for more than four seconds.
Otherwise, Stand By mode is lost, and you will lose your data.
System ROM is bad;
system is running in
Failsafe Boot Block mode
(indicated by one long
beep and three short
beeps).
Reflash the ROM using a ROMPaq
diskette. See the “Failsafe Boot Block
ROM” section of the Desktop
Management Guide for more
information.
The energy saver feature
has been enabled.
Press any key or click the mouse
button and, if set, type your
password.
The RGB (Red, Green,
Blue) input switch on the
monitor is incorrectly set.
Set the monitor’s RGB input switch to
75 ohms and, if there is a sync switch,
set it to external.
Solving General Problems (Continued)
Problem Cause Solution
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Getting Started 2–7
Basic Troubleshooting
Blank monitor screen.
(continued)
You are using a fixed-sync
monitor and it will not
sync at the resolution
chosen.
Be sure that the monitor can accept
the same sweep rate as the resolution
chosen.
The VGA/BNC selector
switch is not properly set.
Set the selector switch to agree with
the cable connection.
SCSI hard drives are not
recognized after being
installed when running
under Windows NT.
SCSI drivers were not
installed on the system
prior to the Windows NT
installation.
Install the SCSI drivers on your system
first, then install Windows NT.
To download SCSI drivers for your
system, visit
http://www.compaq.com/support.
For information on installing SCSI
drivers, see the Troubleshooting
Guide Appendix E, “Installing SCSI
Drivers for Windows NT Installation.”
Solving General Problems (Continued)
Problem Cause Solution
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2–8 Getting Started
Basic Troubleshooting
Solving Hardware Installation Problems
You may need to reconfigure the computer when you add or remove
hardware, such as an additional diskette drive. If you install a plug
and play device, Windows 98, Windows 2000, Windows XP
Professional, and Windows XP Home automatically recognizes the
device and configures the computer. If you install a non–plug and
play device, you must reconfigure the computer after completing
installation of the new hardware. In Windows 98, Windows 2000,
Windows XP Professional, and Windows XP Home, select the
Add New Hardware icon in the Control Panel and follow the
instructions that appear on the screen. To reconfigure the computer
in Windows NT 4.0 after installing new hardware, use the utility
provided with the hardware.
Solving Hardware Installation Problems
Problem Cause Solution
A new device is not
recognized as part of
the system.
Cable(s) of new
external device are
loose or power cables
are unplugged.
Ensure that all cables are properly
and securely connected and that
pins in the cable or connector are
not bent down.
Power switch of new
external device is not
turned on.
Turn off the computer, turn on the
external device, then turn on the
computer to integrate the device
with the computer system.
When the system
advised you of changes
to the configuration, you
did not accept them.
Reboot the computer and follow the
instructions for accepting the
changes.
301198-001.book Page 8 Thursday, July 18, 2002 8:12 PM

Getting Started 2–9
Basic Troubleshooting
Diagnostic Keyboard LEDs, Front Panel LEDs, and
Audible Codes
The following table describes the keyboard and front panel LED
codes as well as the audible codes that may occur during Power On
Self Test (POST) that do not necessarily have an error code or text
message associated with them. Refer to the Troubleshooting Guide
on the Documentation Library CD for more information.
✎If your system is equipped with a Universal Serial Bus (USB)
keyboard, you may hear the beep sequences for some of the keyboard
light error codes, but you may not see the flashing keyboard lights.
Diagnostic Keyboard LEDS, Front Panel LEDs, and Audible Codes
Activity Beeps Probable Cause Recommended Action
Num Lock,
Caps Lock, and
Scroll Lock LEDs
flash on and off
two times.
1L, 3S* System ROM is bad;
system is running
in Failsafe Boot
Block mode.
Reflash the ROM using a
ROMPaq diskette. See the
“Failsafe Boot Block ROM”
section of the Desktop
Management Guide.
Flashing Caps
Lock LED on
Keyboard.
1L, 2S* Graphics controller not
present or incorrectly
initialized.
1. Clear CMOS.
2. If graphics card has been
added, remove and
reseat.
3. Reseat riser board if
applicable.
*L = Long, S = Short
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2–10 Getting Started
Basic Troubleshooting
Flashing Num
Lock LED on
keyboard (on
select models).
1S, 2L* System memory not
present.
1. Check memory module
(see the relevant section of
the Hardware Reference
Guide).
2. Remove and reseat
memory module.
3. See the “Solving Memory
Problems” section of the
Troubleshooting Guide.
ÄCAUTION: Some models support ECC memory and non-ECC
memory. Other models support only non-ECC memory. For those
systems that do support ECC memory, HP does not support mixing
ECC and non-ECC memory. In addition, the system will not boot the
operating system.
Num Lock LED
ON (keyboard).
None Boot Block Recovery
Failed. ROMPaq diskette
not present, is bad, or
drive is not ready.
Reflash the ROM using a
ROMPaq diskette. See the
“Failsafe Boot Block ROM”
section of the Desktop
Management Guide.
Flashing Scroll
Lock LED on
keyboard (on
select models).
2L, 1S* System board hardware
failure (prior to
graphics).
Replace system board.
Green Power
LED On.
None Computer on. None
Green Power LED
flashes every two
seconds.
None Computer in Suspend to
RAM mode (select
models only) or normal
Suspend mode.
None
Power LED is
clear.
None Computer in Suspend
to Disk mode (if
applicable) or Power
is off.
None
*L = Long, S = Short
Diagnostic Keyboard LEDS, Front Panel LEDs, and Audible Codes
Activity Beeps Probable Cause Recommended Action
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Getting Started 2–11
Basic Troubleshooting
Red or Yellow
Power LED flashes
every 2 seconds
(on select models).
None Power supply
overloaded.
1. Push in power button. LED
should be green.
2. Remove all AC power from
computer, wait 30
seconds, then apply
power.
3. Remove load from power
supply by removing
options one at a time
until computer runs.
4. Check for damage to
system board.
5. Replace system board.
6. Replace power supply.
Flashing Power
and Hard Drive
Green LEDs.
None Unseated riser board. 1. Remove riser board.
2. Wipe connector.
3. Reinstall riser board (see
the Hardware Reference
Guide for directions on
removing the riser board).
Red Power LED
flashes every
second (on select
models).
None ROM error. Reflash the ROM using a
ROMPaq diskette. See the
“ROM Flash” section of the
Desktop Management Guide.
Red or Yellow
Power LED On.
None Processor unseated. Reseat processor in system
board.
Diagnostic Keyboard LEDS, Front Panel LEDs, and Audible Codes
Activity Beeps Probable Cause Recommended Action
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