HP Workstation xw4000 Series User manual

getting started
hp workstation xw4000
hp workstation xw6000
Document Part Number: 301198-001
October 2002
This book will help you set up factory-provided software. Basic
troubleshooting is also provided should you have problems during
initial startup.
301198-001.book Page i Thursday, July 18, 2002 8:12 PM

© 2002 Hewlett-Packard Company
Compaq and the Compaq logo are trademarks of Compaq Information
Technologies Group, L.P. in the U.S. and/or other countries.
Microsoft, MS-DOS, Windows, and Windows NT are trademarks of Microsoft
Corporation in the U.S. and/or other countries.
Adobe, Acrobat, and Acrobat Reader are trademarks or registered trademarks of
Adobe Systems Incorporated.
All other product names mentioned herein may be trademarks of their respective
companies.
Hewlett-Packard Company shall not be liable for technical or editorial errors or
omissions contained herein or for incidental or consequential damages in
connection with the furnishing, performance, or use of this material. The
information in this document is provided “as is” without warranty of any kind,
including, but not limited to, the implied warranties of merchantability and
fitness for a particular purpose, and is subject to change without notice. The
warranties for HP products are set forth in the express limited warranty
statements accompanying such products. Nothing herein should be construed as
constituting an additional warranty.
This document contains proprietary information that is protected by copyright.
No part of this document may be photocopied, reproduced, or translated to
another language without the prior written consent of Hewlett-Packard
Company.
ÅWARNING: Text set off in this manner indicates that failure to follow
directions could result in bodily harm or loss of life.
ÄCAUTION: Text set off in this manner indicates that failure to follow
directions could result in damage to equipment or loss of information.
getting started
hp workstation xw4000
hp workstation xw6000
First Edition (October 2002)
Document Part Number: 301198-001
301198-001.book Page ii Thursday, July 18, 2002 8:12 PM

Getting Started iii
Contents
1 Software Setup
Installing the Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1
File System Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
Converting to NTFS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
Transaction Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
Access Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
NTFS Convert Desktop Icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3
Installing or Upgrading Device Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3
Customizing the Monitor Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4
Turning Off Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4
Protecting Your Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
Restoring Your Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
Using the Documentation Library CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–5
Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6
2 Basic Troubleshooting
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
Helpful Hints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
Solving General Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3
Solving Hardware Installation Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
Diagnostic Keyboard LEDs, Front Panel LEDs, and Audible Codes . . . . . . . . . . . . . . 2–9
Index
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Getting Started 1–1
1
Software Setup
Installing the Operating System
ÄCAUTION: Do not add optional hardware devices or third-party devices
to your computer until the operating system is successfully installed. Doing
so may cause errors and may prevent the operating system from installing
properly.
The first time you turn on your computer, you may be prompted to
select a language for your operating system (OS) and then you will be
asked to install your OS. You must install the OS completely. Read
and follow the instructions on the screen to complete the installation
of the OS.
If electing to use an OS different than what was shipped with your
system, refer to the following support Web site location for additional
support that may be available:
http://www.compaq.com/support/workstations/index.html
ÄCAUTION: During the OS installation process, do not turn off your
computer unless you are directed to do so.
HP is committed to designing products, services, and programs with
improved usability and accessibility for all customers. HP products
with Microsoft Windows XP preinstalled, or that are XP Ready, are
designed for accessibility. These products are tested with
industry-leading Assistive Technology products to ensure equal
access—anytime, anywhere... to anyone.
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1–2 Getting Started
Software Setup
File System Format
✎Depending on your system, you may be prompted to select a file
system format during the initial setup of your system.
Hard drives can be configured in three basic formats: FAT16 and
FAT32 (for HDD partitions less than 8 GB), or NTFS (for HDD
partitions up to and greater than 8 GB), with variances of each,
depending on the operating system and hard drive support. To check
the file system format assigned to your hard drive (factory settings),
open My Computer, right-click on Local Disk (C:), then select
Properties.
✎Microsoft Windows 98 supports the FAT32 file system format only.
Converting to NTFS
NTFS offers the following features:
■Transaction logs
■Access control
Transaction Logs
Transaction logs help recover from disk failures.
Access Control
Access Control allows you to set permissions to control access to
your files and directories.
Depending on which file system format your hard drive is using, the
NTFS Convert utility may be available for you to convert part or all
of the drive partition to NTFS format.
ÄCAUTION: You may experience data loss if you attempt to convert your
drive to NTFS using the methods described in this section. Before
converting your drive, make a backup copy of all data stored on your
hard drive.
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Getting Started 1–3
Software Setup
NTFS Convert Desktop Icon
Double-click the NTFS Convert icon located on the desktop. Read
and follow the instructions that appear on the screen to change the
drive partitioning. This feature is available on select models only.
Installing or Upgrading Device Drivers
To install optional hardware devices after the OS installation is
complete, you must install the device drivers for the devices you are
installing.
If prompted for the I386 directory, replace the path specification with
C:\I386, or use the Browse button of the dialog box to locate the
I386 folder. This action points the OS to the appropriate drivers.
✎You can obtain the latest support software, including support software
for your OS from:
http://www.compaq.com/support
You can also obtain the latest support software through a subscription
to the Compaq Support CD Kit using the Support Software
Management order form available at the following Web site:
http://www.compaq.com/support/files/workstations/us/
purchase.html
This site also provides information on how to purchase a subscription.
✎If your system has an optical RW drive, you must install the
appropriate application to be able to write to the drive. To install the
drivers, double-click the Setup Software icon on the desktop or the
application launcher and select the Easy CD Creator and Direct CD
option when prompted.
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1–4 Getting Started
Software Setup
Customizing the Monitor Display
To change the default configuration settings for your monitor display,
such as the screen resolution, color settings, and font sizes,
double-click the Display icon in the Control Panel. For more
information about your display driver and other utilities that you can
use with your graphics controller, refer to your graphics controller
documentation.
✎You can obtain the latest graphics drivers from
http://www.compaq.com/support.
Turning Off Your Computer
To properly turn off your computer, click Shut Down on the Start
menu. In Windows XP, select Turn Off Computer on the Start menu.
The computer will automatically shut down.
In Windows NT Workstation 4.0, the power button always functions
as a power switch. However, in the default configuration of
Windows 98, Windows 2000 Professional, Windows XP Professional
or Windows XP Home, pressing the power button does not turn off
the power, but causes the computer to enter a low-power state. This
default configuration allows you to quickly power down, without
closing applications, and to quickly return to the same operational
state without any data loss.
✎To manually force the computer into an OFF state, press and hold the
power button for four seconds.
ÄCAUTION: Manually forcing the computer off can cause loss of data.
✎To reconfigure the power button to work in On/Off mode for
Windows 98, Windows 2000 Professional, Windows XP Professional,
or Windows XP Home, refer to the Desktop Management Guide for
detailed instructions.
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Getting Started 1–5
Software Setup
Protecting Your Software
To protect your software from loss or damage, keep a backup copy
of all system software, applications, and related files stored on your
hard drive. Refer to your OS or backup utility documentation for
instructions on making backup copies of your data files.
Restoring Your Software
Restore the original operating system and factory-installed software
by using the Compaq Restore CD or Restore Plus! CD, and any other
CDs that came with the computer. Carefully read and follow the
instructions for the restore solution that came with the computer.
For questions about or problems with this CD, please contact
customer service.
Using the Documentation Library CD
Refer to the Documentation Library CD for additional product
documentation.
✎If you do not have a CD-ROM drive, you may download the product
documentation from http://www.compaq.com/support.
1. Insert the compact disc into the CD-ROM drive. There may be a
slight delay while the software checks the Windows Regional
Settings. If a recent version of Adobe Acrobat or Acrobat Reader
is not found on the computer, it will be installed automatically
from the CD. Read and follow the prompts to complete the
installation.
The menu and books are displayed in the language chosen during
initial system setup or specified later in your Windows Regional
Settings. If the Regional Settings do not match one of the
languages supported on the CD, the menu and books are
displayed in English.
2. Click the title of the book you want to read.
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1–6 Getting Started
Software Setup
If there is no CD-ROM drive activity for two minutes or more, it may
be because Autorun is not enabled on the system. To run the
Documentation Library CD if it does not run automatically:
1. Click Start > Run.
2. Type:
X:\DocLib.exe
(where Xis the drive letter designator for the CD-ROM drive)
3. Click OK.
Regulatory Information
These are Class B digital devices, pursuant to Part 15 of the
FCC Rules. Refer to the Safety & Regulatory Information guide on
the Documentation Library CD for Class B information.
Getting Help
Additional help and other information can be obtained through
Technical Support information at http://www.compaq.com or in the
warranty information included with your computer.
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Getting Started 2–1
2
Basic Troubleshooting
Overview
This chapter is intended for basic troubleshooting only. A
comprehensive Troubleshooting Guide is available on the
Documentation Library CD and at http://www.compaq.com/support.
You may elect to purchase the Quick Troubleshooting Guide (part
number 120205-002) that contains easy to follow flow charts that can
lead you through the debug process. This guide was written for
authorized service providers and contains steps that may be beyond
the technical capabilities of some users. Improperly performing some
processes identified in the guide may damage the computer and/or
void your warranty. If you are unsure of your ability to perform the
task, or if you are concerned about voiding your product warranty,
contact you local authorized sales or service representative before
undertaking the recommended corrective action.
If electing to use an OS different than what was shipped with your
system, refer to
http://www.compaq.com/support/workstations/index.html
for additional support that may be available.
See “Restoring Your Software” in Chapter 1 for information
regarding software problems.
Helpful Hints
If you encounter some minor problem with your computer, monitor,
or software, refer to the following list of general suggestions before
taking further action:
■Check that the computer and monitor are plugged into a working
electrical outlet.
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