HP BladeSystem c-Class User manual

HP BladeSystem c-Class Enclosure
Troubleshooting Guide
Abstract
This document is for the person who installs, administers, and troubleshoots HP BladeSystem c-
Class products. Only persons experienced in server
blade technology and configuration should
attempt these procedures. HP assumes you are qualified in the servicing of computer equipment and
trained in recognizing hazards in products with hazardous energy levels.
Part Number: 460224-003
May 2011
Edition: 3

© Copyright 2007, 2011 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation.

Contents 3
Contents
Getting started.............................................................................................................................. 5
How to use this guide ...................................................................................................................................5
Troubleshooting overview..............................................................................................................................6
Diagnosing the enclosure..............................................................................................................................6
Diagnosing the overall system health....................................................................................................7
Diagnosing the component health........................................................................................................ 7
Navigating the Insight Display.......................................................................................................................7
Health Summary screen ................................................................................................................................8
Important safety information ........................................................................................................................10
Symbols on equipment......................................................................................................................10
Warnings and cautions.....................................................................................................................11
Electrostatic discharge ......................................................................................................................12
Common problem resolution ........................................................................................................ 14
Troubleshooting with the HP BladeSystem Insight Display ...............................................................................14
Loose connections ......................................................................................................................................14
Service notifications....................................................................................................................................15
Firmware updates ......................................................................................................................................15
HP BladeSystem Insight Display troubleshooting ............................................................................. 16
Insight Display overview .............................................................................................................................16
Troubleshooting the Insight Display ..............................................................................................................16
Symptoms: HP BladeSystem c3000 Enclosure Insight Display................................................................17
Procedures: HP BladeSystem c3000 Enclosure Insight Display ..............................................................17
Symptoms: HP BladeSystem c7000 Enclosure Insight Display................................................................19
Procedures: HP BladeSystem c7000 Enclosure Insight Display ..............................................................19
Enclosure troubleshooting ............................................................................................................ 24
Troubleshooting guidelines..........................................................................................................................24
Insight Display error notification...................................................................................................................24
Location errors ...........................................................................................................................................24
Configuration errors ...................................................................................................................................24
Power errors ..............................................................................................................................................25
Cooling errors ...........................................................................................................................................25
Device errors .............................................................................................................................................25
Fan troubleshooting..........................................................................................................................26
Power supply troubleshooting ............................................................................................................30
Server blade troubleshooting .............................................................................................................34
Partner blade troubleshooting............................................................................................................41
Onboard Administrator troubleshooting..............................................................................................43
Interconnect module troubleshooting...................................................................................................47
DVD-ROM troubleshooting ................................................................................................................49
KVM troubleshooting ........................................................................................................................56
Insight Display blue device errors.......................................................................................................61
Remote troubleshooting...............................................................................................................................64
Midplane assembly replacement .................................................................................................. 66
Midplane assembly troubleshooting .............................................................................................................66

Contents 4
Midplane assembly ....................................................................................................................................67
Procedures: Midplane assembly replacement ................................................................................................70
Component identification............................................................................................................. 73
HP BladeSystem c7000 Enclosure components..............................................................................................73
Enclosure front components ...............................................................................................................73
Enclosure rear components................................................................................................................78
HP BladeSystem c3000 Enclosure components..............................................................................................82
Enclosure front components ...............................................................................................................82
Enclosure rear components................................................................................................................86
Software tools and solutions......................................................................................................... 90
Server blade diagnostic tools.......................................................................................................................90
HP Insight Diagnostics ......................................................................................................................90
HP Insight Diagnostics survey functionality ..........................................................................................90
Integrated Management Log..............................................................................................................90
Array Diagnostic Utility.....................................................................................................................91
HP Insight Remote Support software ...................................................................................................91
Management tools......................................................................................................................................92
HP Systems Insight Manager .............................................................................................................92
System Management homepage ........................................................................................................92
Firmware maintenance ...............................................................................................................................92
HP BladeSystem compatibility matrices...............................................................................................92
Firmware updates overview...............................................................................................................92
Verifying firmware versions ...............................................................................................................93
System maintenance tools ...........................................................................................................................94
Drivers ............................................................................................................................................94
ProLiant Support Packs......................................................................................................................94
Version control.................................................................................................................................94
Operating system version support ......................................................................................................95
HP Smart Update Manager ...............................................................................................................95
System Online ROM flash component utility ........................................................................................95
ROMPaq utility diskette or USB drive key ............................................................................................95
ROM Update Utility ..........................................................................................................................96
Subscriber's choice ..........................................................................................................................96
Care Pack .......................................................................................................................................96
Contacting HP ............................................................................................................................ 97
Contacting HP technical support or an authorized reseller ..............................................................................97
Customer self repair ...................................................................................................................................97
Server information you need........................................................................................................................97
Operating system information you need .......................................................................................................98
Microsoft® operating systems............................................................................................................98
Linux operating systems ....................................................................................................................99
Novell NetWare operating systems..................................................................................................100
Sun Solaris operating systems..........................................................................................................101
Acronyms and abbreviations...................................................................................................... 102
Index
....................................................................................................................................... 105

Getting started 5
Getting started
How to use this guide
This guide provides procedures and solutions for troubleshooting an HP BladeSystem c-Class enclosure, from
using the Insight Display to more complex component-level troubleshooting.
Always begin the troubleshooting process by using the Insight Display Health Summary screen to resolve all
reported errors. If the procedures provided by the Insight Display do not correct the issue, then use the
procedures in this guide to further troubleshoot the issue.
If only a remote connection is available on the enclosure, then the Insight Display can be reached through the
HP Onboard Administrator GUI.
If the Insight Display screen is not reachable, then continue by observing the health status from the health
sections in the Onboard Administrator SHOW ALL report.
CAUTION: To replace the midplane assembly, contact an HP authorized service provider.

Getting started 6
Troubleshooting overview
Diagnosing the enclosure
When troubleshooting an enclosure, be sure that the enclosure and all components are installed properly.
For more information, see the HP BladeSystem c-Class Solution Overview on the HP website
(http://www.hp.com/go/bladesystem/documentation).
When the system is powered on and the Insight Display is operating properly, use the Insight Display for
diagnosing and troubleshooting. The Insight Display is located on the front of each enclosure, and it uses
colors to indicate overall system health and component health.

Getting started 7
The Insight Display is powered off when the overall health is good to save the life of the Insight Display.
Diagnosing the overall system health
Background color Description
Green
System health is good.
Amber System health is degraded.
Blue
Enclosure UID is active. Enclosure UID overrides the
green and amber background colors. Use the Insight
Display main menu to turn the enclosure UID on and
off.
The overall system health is also indicated by the health icon on the bottom left corner of every Insight Display
screen.
Health icon Description
Green check mark System health is good.
Yellow exclamation point
System health is degraded.
Red X System health is failed.
Diagnosing the component health
Highlight color Description
Black Component bay is not populated
Gray DVD-ROM drive is populated, no disc is inserted
Dark green Component bay is populated, component is powered off
Bright green Component bay is populated, component is powered on
Blue Component bay has additional status information
Yellow Component bay is populated, component health is
degraded
Red
Component bay is populated, component health failed
Navigating the Insight Display
Navigate through the menus and selections by using the arrow buttons on the Insight Display panel ("HP
BladeSystem Insight Display components" on page 84, "HP BladeSystem Insight Display components" on
page 77). Use the arrow buttons to move the selection box to a menu item, and then press OK to go to
selected screen.

Getting started 8
The Main Menu appears:
The Main Menu of the Insight Display has the following menu options:
•Health Summary
•Enclosure Settings
•Enclosure Info
•Blade or Port Info
•Turn Enclosure UID on/off
•View User Note
•Chat Mode
•USB Menu—This option is available on Onboard Administrator version 2.30 and later.
•KVM Menu—This option is available if the enclosure supports KVM.
TIP: Within any menu option, navigate the cursor to What is This, and press the OK button to
view additional information about each setting, option, or alert.
The navigation bar contains options to:
•Navigate forward and backward through alert screens
•Return to the main menu
•Accept changes to current settings
•Cancel changes to current settings
•Access the Health Summary screen from any screen by selecting the Health Summary icon on the
navigation bar
Health Summary screen
The Health Summary screen indicates the overall health of the enclosure and identifies specific problems
detected by the Onboard Administrator. Always begin the troubleshooting process by using the Insight
Display Health Summary screen to resolve all reported errors. If the procedures provided by the Insight
Display do not correct the issue, then use the procedures in this guide to further troubleshoot the issue.

Getting started 9
Errors are placed in the following error categories:
•Device errors include device failures, degraded devices, or information messages about a component.
•Location errors include missing components or components installed in the wrong bay.
•Configuration errors include problems with server blades and the corresponding interconnect modules.
•Power errors include insufficient power for a device or the power subsystem redundancy is degraded.
•Cooling errors indicate insufficient cooling for a device or that the cooling subsystem redundancy is
degraded.
The severity of the error is indicated by the color of the component on the Health Summary screen:
•Red indicates device failure
•Yellow indicates a degraded device
•Blue indicates an information message
To view the first category containing an error, use the arrow keys on the Insight Display to highlight and select
View Alert. To leave the Health Summary screen and go back to the Main Menu, select Back to Main Menu.
To return to the Health Summary screen, highlight and select the health icon in the left of the menu at the
bottom of the screen.

Getting started 10
The error category is displayed at the top of the summary screen. To view additional information for each
error in the category, use the arrow keys on the Insight Display to select Details. To view the details for other
errors in this category, select Next or Prev,and then press the OK button to scroll through all errors.
The type and number of errors are displayed at the top of the error screen. To view the details for other
categories containing errors, select Next or Prev,and then press the OK button to scroll through all errors. To
view the suggested corrective action, use the arrow keys on the Insight Display to highlight and select Fix.
Important safety information
Familiarize yourself with the safety information in the following sections before troubleshooting the server.
Important safety information
Before servicing this product, read the Important Safety Information document provided with the server.
Symbols on equipment
The following symbols may be placed on equipment to indicate the presence of potentially hazardous
conditions.

Getting started 11
This symbol indicates the presence of hazardous energy circuits or electric shock
hazards. Refer all servicing to qualified personnel.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.
This symbol indicates the presence of electric shock hazards. The area contains no user
or field serviceable parts. Do not open for any reason.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure.
This symbol on an RJ-45 receptacle indicates a network interface connection.
WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do
not plug telephone or telecommunications connectors into this receptacle.
This symbol indicates the presence of a hot surface or hot component. If this surface is
contacted, the potential for injury exists.
WARNING: To reduce the risk of injury from a hot component, allow the surface to
cool before touching.
65.8 kg to 217.7
kg
145.0 lb to 480.0
lb
This symbol indicates that the component exceeds the recommended weight for one
individual to handle safely.
WARNING: To reduce the risk of personal injury or damage to the equipment,
observe local occupational health and safety requirements and guidelines for manual
material handling.
These symbols, on power supplies or systems, indicate that the equipment is supplied
by multiple sources of power.
WARNING: To reduce the risk of injury from electric shock, remove all power cords
to completely disconnect power from the system.
Warnings and cautions
WARNING: Only authorized technicians trained by HP should attempt to repair this equipment.
All troubleshooting and repair procedures are detailed to allow only subassembly/module-level
repair. Because of the complexity of the individual boards and subassemblies, no one should
attempt to make repairs at the component level or to make modifications to any printed wiring
board. Improper repairs can create a safety hazard.
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:
•The leveling feet are extended to the floor.
•The full weight of the rack rests on the leveling feet.
•The stabilizing feet are attached to the rack if it is a single-rack installation.
•The racks are coupled together in multiple-rack installations.
•Only one component is extended at a time. A rack may become unstable if more than one
component is extended for any reason.

Getting started 12
WARNING: To reduce the risk of electric shock or damage to the equipment:
•Do not disable the power cord grounding plug. The grounding plug is an important safety
feature.
•Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all
times.
•Unplug the power cord from the power supply to disconnect power to the equipment.
•Do not route the power cord where it can be walked on or pinched by items placed against it.
Pay particular attention to the plug, electrical outlet, and the point where the cord extends from
the server.
65.8 kg to 217.7
kg
145.0 lb to 480.0
lb
WARNING: To reduce the risk of personal injury or damage to the equipment:
•Observe local occupation health and safety requirements and guidelines for manual
handling.
•Obtain adequate assistance to lift and stabilize the chassis during installation or
removal.
•The server is unstable when not fastened to the rails.
•When mounting the server in a rack, remove the power supplies and any other
removable module to reduce the overall weight of the product.
CAUTION: To properly ventilate the system, you must provide at least 7.6 cm (3.0 in) of
clearance at the front and back of the server.
CAUTION: The server is designed to be electrically grounded (earthed). To ensure proper
operation, plug the AC power cord into a properly grounded AC outlet only.
Electrostatic discharge
Preventing electrostatic discharge
To prevent damaging the system, be aware of the precautions you need to follow when setting up the system
or handling parts. A discharge of static electricity from a finger or other conductor may damage system
boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device.
To prevent electrostatic damage:
•Avoid hand contact by transporting and storing products in static-safe containers.
•Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
•Place parts on a grounded surface before removing them from their containers.
•Avoid touching pins, leads, or circuitry.
•Always be properly grounded when touching a static-sensitive component or assembly.
Grounding methods to prevent electrostatic discharge
Several methods are used for grounding. Use one or more of the following methods when handling or
installing electrostatic-sensitive parts:
•Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist
straps are flexible straps with a minimum of 1 megohm ±10 percent resistance in the ground cords. To
provide proper ground, wear the strap snug against the skin.

Getting started 13
•Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both feet when
standing on conductive floors or dissipating floor mats.
•Use conductive field service tools.
•Use a portable field service kit with a folding static-dissipating work mat.
If you do not have any of the suggested equipment for proper grounding, have an authorized reseller install
the part.
For more information on static electricity or assistance with product installation, contact an authorized
reseller.

Common problem resolution 14
Common problem resolution
Troubleshooting with the HP BladeSystem Insight
Display
Always begin troubleshooting the enclosure by using the Insight Display as follows:
1. Check the Insight Display screen.
oIf the Insight Display background color is green, then the enclosure is operating normally and has no
errors. No further action is required.
oIf the Insight Display background color is blue, then the enclosure UID is active. The enclosure UID
color overrides the green or amber colors. When the Insight Display background color is blue,
always check the health icon in the corner of the screen for the overall system health status.
oIf the Insight Display is dark, then press any Insight Display button to wake the display. If the Insight
Display does not wake within 2 minutes after rebooting, see "Troubleshooting the Insight Display
(on page 16)."
oIf the Insight Display background color is amber and the screen is flashing, then an error exists and
further action is required. To view the suggested corrective action, select Fix on the Device Error
screen.
2. Access the Health Summary screen to review and troubleshoot all reported errors. For more
information, see "Insight Display error notification (on page 24)."
Loose connections
CAUTION: If you are using a Virtual Connect environment, some of these procedures might
cause the loss of Virtual Connect credentials and the loss of communication between the Onboard
Administrator and the Virtual Connect Interconnect module. Ensure the Virtual Connect
configuration is backed up before proceeding with any of the following procedures. Virtual
Connect configuration can be backed up by using Virtual Connect GUI or Virtual Connect
Support Utility.
Action:
•Be sure all power cords are securely connected.
•Be sure all cables are properly aligned and securely connected for all external components.
•Be sure each device is properly seated. Avoid flexing circuit boards when reseating components.
•If a device has latches, be sure they are completely closed and locked.
•Check any interconnect LEDs that might indicate a component is not connected properly.
•If problems continue to occur, remove and reinstall each device, checking the connectors and sockets
for bent pins or other damage.

Common problem resolution 15
Service notifications
To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport). Select
the appropriate server model, and then click the Troubleshoot a Problem link on the product page.
Firmware updates
Download firmware updates from the following locations:
•HP BladeSystem c-Class Firmware and Upgrades compatibility matrix on the HP website
(http://www.hp.com/go/bladesfw)
•The HP Smart Components available on the HP ProLiant Firmware Maintenance CD and the HP Support
website (http://www.hp.com/support)
•The most recent version of a particular server blade or option firmware from the HP Support website
(http://www.hp.com/support)
•Components for option firmware updates available from the HP Storage Products Software and Drivers
website (http://www.hp.com/support/proliantstorage)
HP offers a subscription service that can provide notification of firmware updates. For more information, see
the HP website (http://www.hp.com/go/myadvisory).
When updating the firmware, the Insight Display displays a lock icon with a progress bar. The lock icon
indicates that the Insight Display buttons are locked until the firmware update is complete.
CAUTION: Avoid removing an Onboard Administrator during a firmware update. Removing an
Onboard Administrator during a firmware update can corrupt the Onboard Administrator
firmware.

HP BladeSystem Insight Display troubleshooting 16
HP BladeSystem Insight Display troubleshooting
Insight Display overview
The Insight Display enables the rack technician to configure the enclosure initially. It also provides
information about the health and operation of the enclosure. See the HP BladeSystem Onboard
Administrator User Guide for additional information.
The Insight Display background color varies with the condition of the enclosure health:
•Blue—The Insight Display background illuminates blue when the enclosure UID is active. The enclosure
UID is automatically turned on when the enclosure is powered up for the first time and can be turned on
by selecting Turn Enclosure UID On from the Main Menu or by pressing the enclosure UID button on the
rear of the enclosure.
When the enclosure UID is on, the Insight Display flashes after 2 minutes of inactivity. Pressing any
button on the Insight Display stops the flashing and reactivates the screen.
•Green—The Insight Display background illuminates green when no error or alert conditions exist and
the enclosure is operating normally. After 2 minutes of inactivity, the Insight Display light turns off.
Pressing any button on the Insight Display reactivates the screen.
•Amber—The Insight Display background illuminates amber when the Onboard Administrator detects
an error or alert condition. Depending on the error, the component is displayed in red or yellow on the
Health Summary screen.
After 2 minutes of inactivity, the Insight Display background flashes amber, indicating an error or alert
condition exists. If the enclosure UID is on and an error or alert condition exists, the Insight Display
illuminates blue because the enclosure UID takes priority over the alert. Pressing any button on the
Insight Display reactivates the screen.
•Dark (no power)—The Insight Display has a 2-minute inactivity period. If no action is taken and no alert
condition exists, the enclosure UID is off, or the chat mode has not been activated, the screen light turns
off after 2 minutes. Pressing any button on the Insight Display reactivates the screen.
The Enclosure Health icon is located on the bottom left corner of every screen, indicating the enclosure health.
To access the Health Summary screen from any Insight Display screen, navigate the cursor to the Enclosure
Health icon and press OK.
For information on driver and firmware updates, see the HP website (http://www.hp.com/go/blades/).
Troubleshooting the Insight Display
The Insight Display is the diagnostics panel for the enclosure. It is controlled by the Onboard Administrator
and must be operating properly to troubleshoot the enclosure. This section provides methods to ensure that
the Insight Display is operating properly.
If the Insight Display is dark, press any Insight Display to wake up the display. If the Insight Display remains
dark, then complete the procedures in this section.
Observe the following guidelines when performing troubleshooting procedures:

HP BladeSystem Insight Display troubleshooting 17
•Always read any Warnings and Cautions before beginning the troubleshooting procedure.
•Always begin with the step indicated by the symptom.
•Perform the operation described in the step, then evaluate the result of that action and perform any
additional procedures as directed. If the issue is not resolved, then continue to the next step.
For specific removal and replacement procedures, see the appropriate enclosure maintenance and service
guide located on the HP website (http://www.hp.com/go/bladesystem/documentation).
Symptoms: HP BladeSystem c3000 Enclosure Insight Display
Symptom Initial step Required steps
The display screen is off and the
Insight Display buttons do not operate
properly.
Press any Insight Display button to try to
wake up the display. If the Insight
Display health is good, then the Insight
Display powers up automatically.
Begin with step 1.
The display screen is flashing and the
Insight Display buttons do not operate
properly.
Press any Insight Display button to stop
the flashing. The Insight Display flashes
when any of the following are true:
•
If, after inactivity, the health is
degraded or failed
•
If the UID is on
•
If a chat message has been sent to
the enclosure
Begin with step 1.
Procedures: HP BladeSystem c3000 Enclosure Insight Display
CAUTION: Some troubleshooting procedures require powering down an entire enclosure. To
avoid possible data loss, always secure permission before powering down an enclosure.
CAUTION: To avoid data loss, do not remove an Onboard Administrator when the Insight
Display shows a firmware update in progress. During this activity, the Insight Display displays the
Firmware Update screen with the Lock icon and the firmware update progress bar.
Step HP BladeSystem c3000 Enclosure Insight Display action and verification
Step 1 Action
Check the status of the Onboard Administrator health LED.
Verification
Do one of the following:
•
If the Onboard Administrator health LED is off, then check
the power to the enclosure.
Be sure that the power supplies are installed and operate properly. Complete step 1
again.
•
If the Onboard Administrator health LED is on, then continue to the next step.
Step 2 Action
Check the Insight Display to be sure that no firmware updates are in progress.
Verification
Do one of the following:
•
If the enclosure is performing a firmware update, then wait until the firmware update is
complete. When the update is complete, continue to the next step.
•
If the enclosure is not performing a firmware update, then continue to the next step.

HP BladeSystem Insight Display troubleshooting 18
Step HP BladeSystem c3000 Enclosure Insight Display action and verification
Step 3 Action
Verify the number of OA modules installed in the enclosure.
Verification
If only one OA module is installed in the enclosure, continue to step 6.
If two OA modules are installed in the enclosure, continue to the next step.
Step 4 Action
Identify the active OA module.
Verification
If the active OA LED is illuminated on the left OA module (OA1), then reseat the left OA
module. Continue to the next step.
If the active OA LED is
illuminated on the right OA module (OA2), then continue to step 6.
Step 5 Action
Wait for at least one minute, and then verify the status of the Insight Display.
Verification
If the Insight Display illuminates after one minute, the repair is complete.
If the Insight Display does not illuminate after one minute, then continue to the next step.
Step 6 Action
Reseat the OA tray:
1Remove the OA modules from the OA tray.
2Remove the OA tray.
3Install the original OA modules in the OA tray.
4Install the OA tray.
5Wait for at least one minute, and then verify the status of the Insight Display.
Verification
If the Insight Display illuminates after one minute, the repair is complete.
If the Insight Display does not illuminate after one minute, then continue to the next step.
Step 7 Action
Replace the Insight Display. Wait for at least one minute, and then verify the status of the
Insight Display.
Verification
If the Insight Display illuminates after one minute, the repair is complete.
If the Insight Display does not illuminate after one minute, then continue to the next step.
Step 8 Action
Replace the OA tray:
1Remove the OA modules from the OA tray.
2Remove the original OA tray.
3Install the original OA modules in the OA tray.
4Install the new OA tray.
5Wait for at least one minute, and then verify the status of the Insight Display.
Verification
The repair is complete.

HP BladeSystem Insight Display troubleshooting 19
Symptoms: HP BladeSystem c7000 Enclosure Insight Display
Symptoms Initial step Required steps
The display screen is off, and the buttons
do not operate.
Press any Insight Display button to try to
wake up the display. The Insight Display
powers on automatically if the health is
good.
Begin with step 1.
The display screen flashes, and the Insight
Display buttons do not operate.
Press any Insight Display button to stop the
flashing. The Insight Display flashes when
any of the following are true:
•
After inactivity if the health is degraded
or failed
•
The UID is on
•
A chat message has been sent to the
enclosure
Begin with step 1.
Procedures: HP BladeSystem c7000 Enclosure Insight Display
CAUTION: Some troubleshooting procedures require powering down an entire enclosure. To
avoid possible data loss, always secure permission before powering down an enclosure.
CAUTION: If you are using a Virtual Connect environment, some of these procedures might
cause the loss of Virtual Connect credentials and the loss of communication between the Onboard
Administrator and the Virtual Connect Interconnect module. Ensure the Virtual Connect
configuration is backed up before proceeding with any of the following procedures. Virtual
Connect configuration can be backed up by using Virtual Connect GUI or Virtual Connect
Support Utility.
CAUTION: To avoid data loss, do not remove an Onboard Administrator when the Insight
Display shows a firmware update in progress. During this activity, the Insight Display displays the
Firmware Update screen with the Lock icon and the firmware update progress bar.
For the steps in this table, use the following definitions for all variables:
•Standby Onboard Administrator = Suspect OA #Y
•Y = Original bay location for the standby module
•Second module = Suspect OA #X
•X = Original bay location of the active module
Step HP BladeSystem c7000 Enclosure Insight Display action and verification
Step 1 Action
Check the Onboard Administrator health LED.
Verification
If the Onboard Administrator health LED is on, then continue to the next step.
If the Onboard Administrator health LED is off, then perform the following substeps:
1Check the power to the enclosure.
2Be sure that the power supplies are installed and are operating properly.
3Complete step 1 again.

HP BladeSystem Insight Display troubleshooting 20
Step HP BladeSystem c7000 Enclosure Insight Display action and verification
Step 2 Action
Check the Insight Display to be sure that no firmware updates are in progress.
Verification
Do one of the following:
•
If the enclosure is performing a firmware update, then wait until the firmware update is
complete. When the update is complete, continue to the next step.
•
If the enclosure is not performing a firmware update, then continue to the next step.
Step 3 Action
If one Onboard Administrator is installed in the enclosure, then continue to step 4.
If two Onboard Administrators are installed in the enclosure, then perform the following
substeps:
1Locate the standby Onboard Administrator. The active LED on the standby Onboard
Administrator is off.
2Remove the standby Onboard Administrator.
Step 4 Action
Reseat the active Onboard Administrator.
Verification
Wait for up to 2 minutes, and then check the Insight Display.
•
If the issue still exists, continue to the next step.
•
If the Insight Display illuminates and the Insight Display buttons operate properly, then
install the standby Onboard Administrator in the original bay. The repair is complete.
Step 5 Action
Test OA bay Y:
1Remove the Onboard Administrator (suspect OA #X) from OA bay X.
2Install the Onboard Administrator (suspect OA #X) in OA bay Y.
Verification
Wait for up to 2 minutes, and then check the Insight Display.
•
If the issue still exists, continue to the next step.
•
If the Insight Display illuminates and the Insight Display buttons operate properly, then
test the OA tray connection. Continue to step 9.
Step 6 Action
Test the Onboard Administrator:
1Remove OA #X.
2Install the OA #Y, if present, or an operational Onboard Administrator into OA bay 1.
Verification
Wait for up to 2 minutes, and then check the Insight Display.
•
If the issue still exists, then test the OA tray connection. Continue to step 9.
•
If the Insight Display illuminates and the Insight Display buttons operate properly, then
OA #X failed.
If OA #X has failed, do one of the following:
•
If replacing OA #X with a service spare part, then continue to the next step.
•
If replacing OA #X with OA #Y, then continue to step 8.
Step 7 Action
Obtain the OA1 IP settings from the enclosure administrator.