HP EliteDisplay E243d 23.8 User manual

User Guide
SUMMARY
This guide provides technical specications and information about monitor features, setting up the monitor, and using
the monitor.

© Copyright 2018 - 2020 HP Development
Company, L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. macOS is a trademark of Apple Computer,
Inc., registered in the U.S. and other countries.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
HDMI, the HDMI Logo and High-Denition
Multimedia Interface are trademarks or
registered trademarks of HDMI Licensing LLC.
Windows is either a registered trademark or
trademark of Microsoft Corporation in the
United States and/or other countries. USB
Type-C®and USB-C® are registered trademarks
of USB Implementers Forum. The microSD logo
and microSD are trademarks of SD-3C LLC.
DisplayPort™, the DisplayPort™ logo, and
VESA® are trademarks or registered
trademarks owned by the Video Electronics
Standards Association (VESA) in the United
States and other countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your product. To access the latest
user guide, go to http://www.hp.com/support,
and follow the instructions to nd your
product. Then select Manuals.
Eighth Edition: October 2020
First Edition: March 2018
Document part number: L07551-008

About this guide
This guide provides technical specications and information about monitor features, setting up the monitor,
and using the software. Depending on the model, your monitor may not have all the features included in this
guide.
WARNING! Indicates a hazardous situation that, if not avoided, could result in serious injury or death.
CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.
IMPORTANT: Indicates information considered important but not hazard-related (for example, messages
related to property damage). Warns the user that failure to follow a procedure exactly as described could
result in loss of data or in damage to hardware or software. Also contains essential information to explain a
concept or to complete a task.
NOTE: Contains additional information to emphasize or supplement important points of the main text.
TIP: Provides helpful hints for completing a task.
This product incorporates HDMI technology.
iii

iv About this guide

Table of contents
1 Getting started ............................................................................................................................................. 1
Important safety information ............................................................................................................................... 1
More HP resources ................................................................................................................................................. 1
Getting to know your monitor ............................................................................................................................... 2
Features ............................................................................................................................................... 2
Rear and side components .................................................................................................................. 3
Front components ............................................................................................................................... 4
Setting up the monitor .......................................................................................................................................... 5
Installing the monitor stand ................................................................................................................ 5
Mounting the monitor head ................................................................................................................ 6
Removing the monitor stand ............................................................................................ 6
Attaching the VESA mounting bracket .............................................................................. 7
Connecting the cables ......................................................................................................................... 8
Connecting USB devices .................................................................................................................... 13
Adjusting the monitor (select products only) ................................................................................... 13
Turning on the monitor ..................................................................................................................... 15
HP watermark and image retention policy ....................................................................................... 16
Installing a security cable ................................................................................................................. 16
Docking an HP notebook or desktop computer .................................................................................................. 17
Connecting an HP notebook computer and installing drivers to enable USB Type-A docking .......................... 18
Disabling the AutoPlay Window .......................................................................................................................... 19
Charging a non-USB Type-C HP computer (select products only) ...................................................................... 19
2 Using the monitor ........................................................................................................................................ 21
Downloading software and utilities .................................................................................................................... 21
The Information le ............................................................................................................................................. 21
The Image Color Matching le ............................................................................................................................. 21
Using the OSD menu ............................................................................................................................................ 21
Using the function buttons .................................................................................................................................. 22
Reassigning the function buttons ....................................................................................................................... 23
Using the camera ................................................................................................................................................. 23
Using Auto-Sleep Mode ....................................................................................................................................... 23
Changing the Power Mode setting ...................................................................................................................... 24
Adjusting blue light output .................................................................................................................................. 24
Selecting the Low Blue Light mode ..................................................................................................................... 25
DisplayPort multistreaming over USB Type-C .................................................................................................... 25
v

3 Support and troubleshooting ........................................................................................................................ 27
Solving common issues ....................................................................................................................................... 27
Button lockouts ................................................................................................................................................... 28
Using the auto-adjustment function (analog input) ........................................................................................... 28
Optimizing image performance (analog input) ................................................................................................... 29
Contacting support .............................................................................................................................................. 30
Preparing to call technical support ..................................................................................................................... 30
Locating the serial number and product number ............................................................................................... 30
4 Maintaining the monitor .............................................................................................................................. 32
Maintenance guidelines ....................................................................................................................................... 32
Cleaning the monitor ......................................................................................................................... 32
Shipping the monitor ......................................................................................................................... 33
Appendix A Technical specications ................................................................................................................ 34
68.5 cm (27 in) monitor ....................................................................................................................................... 34
60.5 cm (22.8 in) monitor .................................................................................................................................... 35
Preset display resolutions ................................................................................................................................... 36
80 cm (31.5 in) model ....................................................................................................................... 36
Entering user modes ............................................................................................................................................ 37
Energy saver feature ........................................................................................................................................... 38
Appendix B Accessibility ................................................................................................................................. 39
HP and accessibility ............................................................................................................................................. 39
Finding the technology tools you need ............................................................................................ 39
The HP commitment ......................................................................................................................... 39
International Association of Accessibility Professionals (IAAP) ....................................................... 40
Finding the best assistive technology .............................................................................................. 40
Assessing your needs ..................................................................................................... 40
Accessibility for HP products .......................................................................................... 40
Standards and legislation .................................................................................................................................... 41
Standards .......................................................................................................................................... 41
Mandate 376 – EN 301 549 ............................................................................................ 41
Web Content Accessibility Guidelines (WCAG) ................................................................ 41
Legislation and regulations .............................................................................................................. 42
Useful accessibility resources and links .............................................................................................................. 42
Organizations .................................................................................................................................... 42
Educational institutions .................................................................................................................... 42
Other disability resources ................................................................................................................. 43
HP links .............................................................................................................................................. 43
vi

Contacting support .............................................................................................................................................. 43
Index ............................................................................................................................................................. 44
vii

viii

1 Getting started
Read this chapter to learn about safety information and where to nd additional HP resources.
Important safety information
An AC adapter and power cord might be included with the monitor. If you use another cord, use only a power
source and connection appropriate for this monitor. For information about the correct power cord set to use
with the monitor, see the Product Notices provided in your documentation kit.
WARNING! To reduce the risk of electric shock or damage to the equipment:
●Plug the power cord into an AC outlet that is easily accessible at all times.
●If the power cord has a three-pin attachment plug, plug the cord into a grounded (earthed) three-pin
outlet.
●Disconnect power from the computer by unplugging the power cord from the AC outlet. When
unplugging the power cord from the AC outlet, grasp the cord by the plug.
For your safety, do not place anything on power cords or cables. Take care to route all cords and cables
connected to the monitor so that they cannot be stepped on, pulled, grabbed, or tripped over.
To reduce the risk of serious injury, read the Safety & Comfort Guide provided with your user guides. It
describes proper workstation setup and proper posture, health, and work habits for computer users. The
Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety &
Comfort Guide is also available on the web at http://www.hp.com/ergo.
IMPORTANT: For the protection of the monitor and the computer, connect all power cords for the computer
and its peripheral devices (such as a monitor, printer, scanner) to a surge protection device such as a power
strip or uninterruptible power supply (UPS). Not all power strips provide surge protection; the power strip
must be specically labeled as having this capability. Use a power strip whose manufacturer oers a damage
replacement policy so that you can replace the equipment if surge protection fails.
Use the appropriate and correctly sized furniture designed to properly support your monitor.
WARNING! Monitors that are inappropriately situated on dressers, bookcases, shelves, desks, speakers,
chests, or carts could fall over and cause personal injury.
WARNING! Stability hazard: The device might fall, causing serious personal injury or death. To prevent
injury, securely attach the monitor to the oor or wall in accordance with the installation instructions.
WARNING! This equipment is not suitable for use in locations where children are likely to be present.
NOTE: This product is suitable for entertainment purposes. Consider placing the monitor in a controlled
luminous environment to avoid interference from surrounding light and bright surfaces that might cause
disturbing reections from the screen.
More HP resources
Use this table to locate resources that provide product details, how-to information, and more.
Important safety information 1

Table 1-1 Additional information
Resource Contents
Setup Instructions Overview of monitor setup and features
HP support For HP support or to resolve a hardware or software problem, go to
http://www.hp.com/support, and follow the instructions to nd your product.
– or –
Type support in the taskbar search box, and then select HP Support Assistant.
Then select Support.
– or –
Select the question mark icon in the taskbar search box.
Then select Support.
NOTE: Contact customer support to replace the power cord, the AC adapter (select products only), or any other cables that shipped
with your monitor.
Getting to know your monitor
Your monitor has top-rated features. This section provides details about your components, where they are
located, and how they work.
Features
Depending on the model, your monitor might include the following features:
●68.5 cm (27 in) diagonal viewable screen area with 1920 × 1080 resolution, plus full-screen support for
lower resolutions
●60.5 cm (23.8 in) diagonal viewable screen area with 1920 × 1080 resolution, plus full-screen support
for lower resolutions
●Pop-up camera and microphone for online collaboration
●Nonglare panel with an LED backlight
●Wide viewing angle to allow viewing from a sitting or standing position, while moving from side to side
●On-screen display (OSD) adjustments in several languages for easy setup and screen optimization
●Plug and Play capability, if supported by your operating system
●Tilt, swivel, and height adjustment capabilities
●Pivot capability to rotate the monitor head from landscape to portrait orientation
●Removable stand (optional) for exible monitor head mounting solutions
●USB Type-C® and USB Type-A docking for legacy and current HP notebooks
●One DisplayPort™ video output for daisy-chaining a second monitor
●HDMI (High-Denition Multimedia Interface) and VGA video inputs
●Audio-in microphone jack on rear and audio-out (headset) jack on side
●Up to 90 W DC power OUT port for charging your legacy HP notebook (USB Type-A notebooks only)
2 Chapter 1 Getting started

●USB Type-C upstream port for high-speed data and network, audio and video, and power delivery (up to
65 W)
●Four USB Type-A (5 Gbps) downstream ports (two rear ports and two side ports)
●RJ-45 (network) jack
●Security cable slot on rear of monitor for optional security cable
●HP Display Assistant software for adjusting monitor settings and enabling theft-deterrence features
●HDCP (High-bandwidth Digital Content Protection) used on all digital inputs
●Power Saver mode to meet requirements for reduced power consumption
●Four on-screen display (OSD) buttons, three that you can recongure to quickly allow selection of the
most commonly used operations
●Energy saver feature to meet requirements for reduced power consumption
●NOTE: For safety and regulatory information, see the Product Notices provided in your documentation
kit. To access the latest user guides or manuals for your product, go to http://www.hp.com/support and
follow the instructions to nd your product. Then select Manuals.
Rear and side components
To identify the components on the rear and side of the monitor, use this illustration and table.
Table 1-2 Rear components and their descriptions
Component Description
(1) DC Power IN connector Connects an AC adapter.
(2) DC Power OUT connector Connects the DC power cord to an HP notebook computer to supply power to the
computer and, if needed, to charge the computer battery (up to 90 watts).
(3) Master power switch Turns the monitor on and o.
(4) HDMI port Connects the HDMI cable to a source device.
(5) DisplayPort OUT connector Connects a DisplayPort cable to a secondary monitor for daisy-chaining.
(6) VGA port Connects a VGA cable to a source device.
Getting to know your monitor 3

Table 1-2 Rear components and their descriptions (continued)
Component Description
(7) Audio-in jack Connects an audio cable (not included).
(8) USB Type-C port (upstream) Connects a USB Type-C cable to an HP notebook or desktop computer. Serves as a single
connection for video, data, and power delivery (up to 65 W).
NOTE: Your computer USB Type-C port must be able to support USB Type-C Alt Mode
and data and power delivery.
Use only the HP USB Type-C cable provided.
Supports DisplayPort Alt Mode (video, charging, and USB 3.1) over the USB Type-C
connector. Also compatible with USB Type-C, Thunderbolt™-enabled ports.
(9) USB Type-B upstream port Connects a USB Type-B cable to a source device.
(10) RJ-45 (network) jack Connects a network cable.
(11) USB Type-A ports (2) Connect USB devices.
(12) Security cable slot Connects an optional security cable (for 23.8 in models only)
(13) USB port with HP Sleep and
Charge
Connects USB devices.
Charges most products such as a cell phone, camera, activity tracker, or smartwatch.
(14) USB Type-A port Connects a USB device.
(15) Audio-out (headset) jack Connects optional headphones, earbuds, a headset, or a television audio cable.
WARNING! To reduce the risk of personal injury, reduce the volume before using
headphones, earbuds, or a headset. For additional safety information, see the Product
Notices provided in your documentation kit.
Front components
To identify the components on the front of the monitor, use this illustration and table.
4 Chapter 1 Getting started

Table 1-3 Front components and their descriptions
Component Description
(1) Camera microphones Allow you to participate in a video conference.
(2) Camera light On: Camera is in use.
(3) Camera Transmits your image in a video conference.
(4) Menu button Press to open the OSD menu, select a menu item from the OSD, or close the OSD menu.
An indicator is activated above the Menu button when the OSD menu is open.
(5) Function buttons
(assignable)
When the OSD menu is open, press the buttons to navigate through the menu. Lighted
icons above the buttons indicate their functions. For a description of these functions,
see Using the function buttons on page 22.
(6) Power button (with power light) Turns the monitor on or o.
* You can recongure recongure the function buttons in the OSD menu to quickly select the most commonly used operations. See
Using the function buttons on page 22.
NOTE: To view an OSD menu simulator, visit the HP Customer Self Repair Services Media Library at
http://www.hp.com/go/sml.
Setting up the monitor
This section describes attaching the monitor stand or wall mount and the options for connecting your monitor
to a PC, notebook, gaming console, or similar device.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort
Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is
available on the web at http://www.hp.com/ergo.
IMPORTANT: To prevent damage to the monitor, do not touch the surface of the LCD panel. Pressure on the
panel can cause nonuniformity of color or disorientation of the liquid crystals. If this occurs, the screen will
not recover to its normal condition.
IMPORTANT: To prevent the screen from getting scratched, defaced, or broken and to prevent damage to
the control buttons, position the monitor facedown on a at surface covered with protective sheet foam or a
nonabrasive cloth.
Installing the monitor stand
Correctly attaching your monitor stand is critical for safe use. This section describes how to safely attach a
stand.
IMPORTANT: To prevent damage to the monitor, do not touch the surface of the LCD panel. Pressure on the
panel may cause nonuniformity of color or disorientation of the liquid crystals. If this occurs, the screen will
not recover to its normal condition.
The procedures for attaching a monitor stand might be dierent on other models.
1. Position the monitor head facedown on a at surface covered by a protective sheet made of foam or a
clean, dry cloth.
2. Slide the top of the mounting plate on the stand under the upper lip of the recess in the back of the
panel (1).
Setting up the monitor 5

3. Lower the bottom of the stand’s mounting plate into the recess until it snaps into place (2).
The latch on the bottom of the mounting plate pops up when the stand is locked in place.
Mounting the monitor head
To attach your monitor to a wall using a swing arm or other mounting xture, follow the steps in this section
to safely and securely connect your monitor.
IMPORTANT: This monitor supports the VESA® industry-standard 100 mm mounting holes. To attach a
third-party mounting solution to the monitor head, use four 4 mm, 0.7 pitch, and 10 mm long screws. Longer
screws might damage the monitor. Be sure that the manufacturer’s mounting solution is compliant with the
VESA standard and is rated to support the weight of the monitor head. For best performance, use the power
and video cables provided with the monitor.
Removing the monitor stand
If you decide to use a wall mount instead of the monitor stand that you attached, rst remove the stand.
IMPORTANT: Before you disassemble the monitor, be sure that the monitor is turned o and all cables are
disconnected.
IMPORTANT: HP recommends that two people position and stabilize the monitor.
1. Disconnect and remove all cables from the monitor.
2. Position the monitor facedown on a at surface covered by protective sheet made of foam or a clean,
dry cloth.
3. Push up the latch near the bottom center of the stand’s mounting plate (1).
4. Swing the bottom of the stand up until the mounting plate clears the recess in the monitor head (2).
6 Chapter 1 Getting started

5. Slide the stand out of the recess.
Attaching the VESA mounting bracket
You might need additional tools such as a screwdriver (purchased separately) when you attach a mounting
device. To avoid damage to your monitor, follow these instructions.
1. Remove the four screws from the VESA holes located on the rear of the monitor head.
Setting up the monitor 7

2. To attach the monitor head to a swing arm or other mounting device, insert four mounting screws
through the holes on the mounting device and into the VESA screw holes on the back of the monitor
head.
IMPORTANT: If these instructions do not apply to your device, then follow the mounting device
manufacturer’s instructions when mounting the monitor to a wall or swing arm.
Connecting the cables
In addition to details about how to connect a cable, this section contains information about how your monitor
functions when you connect certain cables.
NOTE: Depending on the model, the monitor might be capable of supporting VGA, USB Type-C, HDMI, or
DisplayPort inputs. The video mode is determined by the video cable used. The monitor automatically
determines which inputs have valid video signals. You can select the inputs through the OSD menu. The
monitor ships with select cables. Not all cables shown in this section are included with the monitor.
1. Place the monitor in a convenient, well-ventilated location near the computer.
2. Before connecting the cables, route the cables through the cable routing hole in the center of the stand.
3. Connect a video cable.
8 Chapter 1 Getting started

NOTE: The monitor automatically determines which inputs have valid video signals. You can select
inputs by pressing the Menu button to access the on-screen display (OSD) menu and then selecting
Input control.
●Connect one end of a VGA cable to the VGA port on the rear of the monitor and the other end to the
VGA port on the source device.
●Connect one end of a USB Type-B cable to the USB Type-B upstream port on the rear of the monitor
and the other end to the USB Type-A port on the source device. This enables video and data pass-
through.
NOTE: DisplayLink drivers are required for this setup. Drivers are available on the HP Support
website.
Setting up the monitor 9

●Connect one end of an HDMI cable to the HDMI port on the rear of the monitor and the other end to
the HDMI port on the source device.
●Connect one end of a USB Type-C cable to the USB Type-C port on the rear of the monitor and the
other end to the USB Type-C port on the source device. Use only the HP-approved USB Type-C cable
provided with the monitor.
NOTE: The monitor’s USB Type-C port provides network, data, video, and power delivery (up to
65 W).
The host device must be able to support DisplayPort Alt Mode (video, charging, and USB 3.1) over
the USB Type-C connector. The host device must also be compatible with USB Type-C-
Thunderbolt™-enabled ports.
4. Connect a USB cable.
●Connect one end of the USB Type-C cable to a USB Type-C SuperSpeed port on the monitor and the
other end to a USB Type-C SuperSpeed port on the source device. (Use only the HP-approved USB
Type-C cable provided with the monitor.)
10 Chapter 1 Getting started

NOTE: Some USB Type-C ports support display output. To determine if the USB Type-C port on your
monitor can support DisplayPort output, see Rear and side components on page 3.
5. Connect one end of an audio cable (not included) to the audio-in jack on the monitor and the other end
to the audio-out jack on the source device.
NOTE: The audio-in function only works when a VGA cable is connected.
Setting up the monitor 11

6. Connect one end of a network cable to the network jack on the monitor and the other end to a network
wall jack or router.
NOTE: To enable the network function, be sure that the USB upstream port is connected.
7. Connect one end of the power cord to the AC adapter (1) and the other end to a grounded AC outlet (2).
Then connect the AC adapter to the power connector on the monitor (3).
WARNING! To reduce the risk of electric shock or damage to the equipment:
Do not disable the power cord grounding plug. The grounding plug is an important safety feature.
Plug the power cord into a grounded (earthed) AC outlet that is easily accessible at all times.
Disconnect power from the equipment by unplugging the power cord from the AC outlet.
For your safety, do not place anything on power cords or cables. Arrange them so that no one can
accidentally step on or trip over them. Do not pull on a cord or cable. When unplugging the power cord
from the AC outlet, grasp the cord by the plug.
12 Chapter 1 Getting started