HP x280n - MediaSmart Connect - Digital Multimedia... Use and maintenance manual

Limited Warranty and Support Guide

Table of Contents iii
Table of Contents
Limited Warranty and Support Guide................1
General Terms ............................................................1
Exclusions ..................................................................3
Exclusive Remedy........................................................4
Limitation of Liability ....................................................4
Limited Warranty Period ..............................................5
Types of Warranty Service ...........................................5
Mail-in Warranty Service .............................................6
Carry-in Warranty Service............................................6
Advanced Unit Replacement.........................................6
Customer Self Repair Warranty Service .........................6
Contacting HP ............................................................7
Register Now .............................................................8
Protect Your Investment ................................................8
Obtaining a Warranty Upgrade ..............................8
Open Source Code Notice..................................9

iv Table of Contents

Limited Warranty and Support Guide 1
Limited Warranty and Support Guide
General Terms
This HP Hardware Limited Warranty gives you, the customer,
express limited warranty rights from Hewlett-Packard, the
manufacturer. Please refer to HP’s Web site for an extensive
description of your limited warranty entitlements. In addition, you
may also have other legal rights under applicable local law or
special written agreement with HP.
HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION,
WHETHER WRITTEN OR ORAL, AND HP EXPRESSLY DISCLAIMS
ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS
LIMITED WARRANTY. TO THE EXTENT ALLOWED BY THE LOCAL
LAW OF JURISDICTIONS OUTSIDE THE UNITED STATES,
HP DISCLAIMS ALL IMPLIED WARRANTIES OR CONDITIONS,
INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE. FOR ALL
TRANSACTIONS OCCURRING IN THE UNITED STATES, ANY
IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY,
SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR
PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS
WARRANTY SET FORTH ABOVE. SOME STATES OR
COUNTRIES/REGIONS DO NOT ALLOW A LIMITATION ON
HOW LONG AN IMPLIED WARRANTY LASTS OR THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS. IN
SUCH STATES OR COUNTRIES/REGIONS, SOME EXCLUSIONS
OR LIMITATIONS OF THIS LIMITED WARRANTY MAY NOT APPLY
TO YOU.
THE LIMITED WARRANTY TERMS CONTAINED IN THIS
STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO
NOT EXCLUDE, RESTRICT, OR MODIFY BUT ARE IN ADDITION
Limited Warranty New Refurbished
Hardware — original product 1 year 90 days
Software — technical phone assistance
to diagnose potential hardware issues 1 year 90 days

2Limited Warranty and Support Guide
TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE
SALE OF THIS PRODUCT TO YOU.
This Limited Warranty is applicable in all countries/regions and
may be enforced in any country/region where HP or its
authorized service providers offer warranty service for the same
product model number subject to the terms and conditions set forth
in this Limited Warranty.
Under the HP Global Limited Warranty program, products
purchased in one country/region may be transferred to another
country/region, where HP or its authorized service providers offer
warranty service for the same product model number, without
voiding the warranty. Warranty terms, service availability, and
service response times may vary from country/region to
country/region. Standard warranty service response time is
subject to change due to local parts availability. If so, your HP
authorized service provider can provide you with details.
HP is not responsible for any tariffs or duties that may be incurred
in transferring the products. Transfer of the products may be
covered by export controls issued by the United States or other
governments.
This Limited Warranty applies only to HP-branded hardware
products (collectively referred to in this Limited Warranty as
“HP Hardware Products”) sold by or leased from Hewlett-Packard
Company, its worldwide subsidiaries, affiliates, authorized
resellers, or country/region distributors (collectively referred to in
this Limited Warranty as “HP”) with this Limited Warranty. The
term “HP Hardware Product” is limited to the hardware
components and required firmware. The term “HP Hardware
Product” DOES NOT include any software applications or
programs; non-HP products or non-HP branded peripherals. All
non-HP products or non-HP-branded peripherals external to the
HP Hardware Product — such as external storage subsystems,
displays, printers, and other peripherals — are provided “AS IS”
without HP warranty. However, non-HP manufacturers and
suppliers or publishers may provide their own warranties directly
to you.
HP warrants that the HP Hardware Products that you have
purchased or leased from HP are free from defects in materials or
workmanship under normal use during the Limited Warranty
Period. The Limited Warranty Period starts on the date of purchase
or lease from HP, or from the date HP completes installation. Your
dated sales or delivery receipt, showing the date of purchase or
lease of the product, is your proof of the purchase or lease date.
You may be required to provide proof of purchase or lease as a
condition of receiving warranty service. You are entitled to

Limited Warranty and Support Guide 3
hardware warranty service according to the terms and conditions
of this document if a repair to your HP Hardware Product is
required within the Limited Warranty Period.
Unless otherwise stated, and to the extent permitted by local law,
new HP Hardware Products may be manufactured using new
materials or new and used materials equivalent to new in
performance and reliability. HP may repair or replace
HP Hardware Products (a) with new or previously used products
or parts equivalent to new in performance and reliability, or
(b) with equivalent products to an original product that has been
discontinued. Replacement parts are warranted to be free from
defects in material or workmanship for ninety (90) days or, for the
remainder of the Limited Warranty Period of the HP Hardware
Product they are replacing or in which they are installed,
whichever is longer.
During the Limited Warranty Period, HP will, at its discretion,
repair or replace any defective component. All component parts
or hardware products removed under this Limited Warranty
become the property of HP. In the unlikely event that your
HP Hardware Product has recurring failures, HP, at its sole
discretion, may elect to provide you with (a) a replacement unit of
HP’s choosing that is the same or equivalent to your HP Hardware
Product in performance or (b) to give you a refund of your
purchase price or lease payments (less interest) instead of a
replacement. This is your exclusive remedy for defective products.
Exclusions
HP does not warrant that the operation of this product will be
uninterrupted or error-free. HP is not responsible for damage that
occurs as a result of your failure to follow the instructions intended
for the HP Hardware Product.
This Limited Warranty does not apply to expendable or
consumable parts and does not extend to any product from which
the serial number has been removed or that has been damaged or
rendered defective (a) as a result of accident, misuse, abuse,
contamination, improper or inadequate maintenance or
calibration or other external causes; (b) by operation outside the
usage parameters stated in the user documentation that shipped
with the product; (c) by software, interfacing, parts or supplies not
supplied by HP; (d) by improper site preparation or maintenance;
(e) by virus infection; (f) from loss or damage in transit; or (g) by
modification or service by anyone other than (i) HP, (ii) an
HP authorized service provider, or (iii) your own installation of
end-user-replaceable HP or HP-approved parts if available for
your product in the servicing country/region.

4Limited Warranty and Support Guide
Exclusive Remedy
TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW, these
terms and conditions constitute the complete and exclusive
warranty agreement between you and HP regarding the
HP Hardware Product you have purchased or leased. These terms
and conditions supersede any prior agreements or representations
— including representations made in HP sales literature or advice
given to you by HP or an agent or employee of HP — that may
have been made in connection with your purchase or lease of the
HP Hardware Product. No change to the conditions of this Limited
Warranty is valid unless it is made in writing and signed by an
authorized representative of HP.
Limitation of Liability
IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS
WARRANTED ABOVE, HP’S MAXIMUM LIABILITY UNDER THIS
LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF
THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST
OF REPAIR OR REPLACEMENT OF ANY HARDWARE
COMPONENTS THAT MALFUNCTION IN CONDITIONS OF
NORMAL USE.
EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP BE
LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT OR THE
FAILURE OF THE PRODUCT TO PERFORM, INCLUDING ANY
LOST PROFITS OR SAVINGS OR SPECIAL, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES. HP IS NOT LIABLE FOR ANY
CLAIM MADE BY A THIRD PARTY OR MADE BY YOU FOR A
THIRD PARTY.

Limited Warranty and Support Guide 5
THIS LIMITATION OF LIABILITY APPLIES WHETHER DAMAGES
ARE SOUGHT, OR A CLAIM MADE, UNDER THIS LIMITED
WARRANTY OR AS A TORT CLAIM (INCLUDING NEGLIGENCE
AND STRICT PRODUCT LIABILITY), A CONTRACT CLAIM, OR
ANY OTHER CLAIM. THIS LIMITATION OF LIABILITY CANNOT BE
WAIVED OR AMENDED BY ANY PERSON. THIS LIMITATION OF
LIABILITY WILL BE EFFECTIVE EVEN IF YOU HAVE ADVISED HP
OR AN AUTHORIZED REPRESENTATIVE OF HP OF THE
POSSIBILITY OF ANY SUCH DAMAGES. THIS LIMITATION OF
LIABILITY, HOWEVER, WILL NOT APPLY TO CLAIMS FOR
PERSONAL INJURY.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS.
YOU MAY ALSO HAVE OTHER RIGHTS THAT MAY VARY FROM
STATE TO STATE OR FROM COUNTRY/REGION TO COUNTRY/
REGION. YOU ARE ADVISED TO CONSULT APPLICABLE STATE
OR COUNTRY/REGION LAWS FOR A FULL DETERMINATION
OF YOUR RIGHTS.
Limited Warranty Period
The Limited Warranty Period for an HP Hardware Product is a
specified, fixed period commencing on the date of purchase. The
date on your sales receipt is the date of purchase unless HP or
your reseller informs you otherwise in writing.
Types of Warranty Service
To enable HP to provide the best possible support and service
during the Limited Warranty Period, you may be directed by HP to
verify configurations, load most recent firmware, install software
patches, run HP diagnostics tests, or use HP remote support
solutions where applicable.
HP strongly encourages you to accept the use of, or to employ
available support technologies provided by HP. If you choose not
to deploy available remote support capabilities, you may incur
additional costs due to increased support resource requirements.
Listed below are the types of warranty support service that may be
applicable to the HP Hardware Product you have purchased.

6Limited Warranty and Support Guide
Mail-in Warranty Service
Your HP Limited Warranty may include a mail-in warranty service.
Under the terms of mail-in service, you will be required to ship
your HP Hardware Product to an authorized service location for
warranty repair. You must prepay any shipping charges, taxes, or
duties associated with transportation of the product to the repair
location. In addition, you are responsible for insuring any product
you ship and assume risk of loss during shipping. HP will return
the repaired product to you and incur all logistics and insurance
costs to return the product to you.
Carry-in Warranty Service
Under the terms of carry-in service, you will be required to deliver
your HP Hardware Product to an authorized service location for
warranty repair. You must prepay any shipping charges, taxes, or
duties associated with transportation of the product to and from
the service location. In addition, you are responsible for insuring
any product shipped or returned to an authorized service location
and assume risk of loss during shipping.
Advanced Unit Replacement
Your HP Limited Warranty may include an advance unit
replacement warranty service. Under the terms of the advanced
unit replacement warranty service, if a unit is diagnosed as
defective, HP will ship a replacement product directly to you. On
receiving the replacement unit you will be required to return the
defective unit back to HP, in the packaging that arrives with the
replacement unit, within a defined period of time, normally
fifteen (15) days. HP will incur all shipping and insurance costs to
return the defective unit to HP. Failure to return the defective unit
may result in HP billing you for the replacement product.
Customer Self Repair
Warranty Service
In countries/regions where it is available, your HP Limited
Warranty may include a customer self repair warranty service. If
applicable, HP will determine in its sole discretion that customer
self repair is the appropriate method of warranty service. If so,
HP will ship approved replacement parts directly to you to fulfill
your HP Hardware Product warranty service. This will save
considerable repair time. After you contact the HP and the fault

Limited Warranty and Support Guide 7
diagnosis identifies that the problem can be fixed using one of
these parts, a replaceable part can be sent directly to you. Once
the part arrives, replace the defective part pursuant to the
provided instructions and documentation. If further assistance is
required, call the HP Technical Support Center and a technician
will assist you over the phone. In cases where the replacement
part must be returned to HP, you must ship the defective part back
to HP within a defined period of time, normally fifteen (15) days.
The defective part must be returned with the associated
documentation in the provided shipping material. Failure to return
the defective product may result in HP billing you for the
replacement. With a customer self repair, HP will pay all shipping
and part return costs and determine the courier/carrier to be
used. If customer self repair applies to you, refer to your specific
HP Hardware Product announcement. You can also obtain
information on this warranty service on the HP Web site at:
http://www.hp.com/support
Contacting HP
If your product fails during the Limited Warranty Period and the
suggestions in the product documentation do not solve the
problem, you can get support through any of the following:
HP Customer Care on the Web offers instant access to
support information and e-mail support with on-line support
technicians. Visit our Web site at:
http://www.hp.com/support
HP Total Care is available toll-free by phone. Be sure to have
the following product information available when you
call HP:
Serial Number
Product Number
Model Name and Number
Details for your questions

8Limited Warranty and Support Guide
Contact HP Total Care at: 1-800-474-6836
[1-800-HP Invent]
Contact an HP Authorized Support Provider. Use our service
locator to find an HP Authorized Support Provider near you.
Go to: http://www.hp.com/support
Register Now
Go to: http://register.hp.com
Registration is quick and easy, and it offers:
E-mail updates containing notifications about products and
the most recent support alerts.
The HP Newsgram, our monthly online magazine packed full
of product news, support tips, project ideas, and much more.
Visit us at: http://subscription.support.hp.com
Protect Your Investment
Obtaining a Warranty Upgrade
Upgrade your standard factory warranty for up to 3 years of
coverage with an extended service plan. Service coverage begins
on product purchase date and you must purchase the service
within the first year after purchasing the MediaSmart Connect.
For more information visit:
http://www.hp.com/go/totalcare (U.S. only)
or call:
1-866-234-1377
Or
http://www.hp.ca/totalcare (Canada only)
or call:
1-877-231-4351

Open Source Code Notice 9
Open Source Code Notice
This product may include software licenses under the GNU
General Public License, version 2, (“GPL”), the GNU Lesser
General Public License, version 2.1 (“LGPL”), and other open
source software licenses. Source code for the open source
components requiring distribution may be downloaded for free at
www.hp.com by selecting Support & Troubleshooting
with the specific product number or by written request identifying
the specific product number to the address below accompanied
by a bank-certified check for $20 (US dollars) to cover
reproduction, shipping and handling costs:
Hewlett-Packard Company
MH (Managed Home) Open Source Software Request
10955 Tantau Avenue, MS4295
Cupertino, CA 95014-0770
The GPL license can be found at
http://www.gnu.org/licenses/old-licenses/
gpl-2.0.html
and the LGPL license can be found at
http://www.gnu.org/licenses/old-licenses/
lgpl-2.1.html
The information contained herein is subject to change without
notice.

Guide de garantie limitée et d’assistance
technique

Table des matières iii
Table des matières
Guide de garantie limitée et d’assistance
technique..........................................................1
Généralités.................................................................1
Exclusions ..................................................................4
Recours exclusif...........................................................4
Limitation de responsabilité ..........................................5
Période de garantie limitée...........................................6
Types de services de garantie.......................................6
Service de garantie par expédition postale.....................6
Service de garantie en atelier .......................................7
Service étendu de remplacement...................................7
Service de réparation sous garantie par l’utilisateur.........8
Coordonnées de HP ....................................................8
Enregistrez-vous dès maintenant....................................9
Protégez votre investissement......................................10
Prolongez une garantie standard ...........................10
Avis de code source libre ................................10

iv Table des matières

Guide de garantie limitée et d’assistance technique 1
Guide de garantie limitée et d’assistance technique
Généralités
Cette garantie limitée sur le matériel vous est fournie par
Hewlett-Packard, fabricant, et vous donne en tant que client
des droits de garantie limitée explicites. Reportez-vous au site
Web de HP pour une description détaillée de vos droits sous
couvert de cette garantie. Vous pouvez également posséder
des droits supplémentaires suivant la législation locale vous
étant applicable ou un accord écrit avec HP.
HP NE FAIT AUCUNE AUTRE GARANTIE OU CONDITION
EXPRESSE, QU’ELLE SOIT ÉCRITE OU ORALE, ET HP DÉSAVOUE
FORMELLEMENT TOUTE GARANTIE ET CONDITION NON
STIPULÉE DANS LA PRÉSENTE GARANTIE LIMITÉE. DANS LA
MESURE PERMISE PAR LA LÉGISLATION LOCALE DANS LES
JURIDICTIONS SITUÉES HORS DES ÉTATS-UNIS, HP DÉCLINE
TOUTE AUTRE GARANTIE OU CONDITION IMPLICITE, Y COMPRIS
TOUTE GARANTIE IMPLICITE DE CARACTÈRE ADÉQUAT À LA
COMMERCIALISATION OU DE CONVENANCE À UN USAGE
PARTICULIER. POUR TOUTES LES TRANSACTIONS EFFECTUÉES
AUX ÉTATS-UNIS, TOUTE GARANTIE OU CONDITION IMPLICITE
DE CARACTÈRE ADÉQUAT À LA COMMERCIALISATION OU DE
CONVENANCE À UN USAGE PARTICULIER EST LIMITÉE À LA
DURÉE DE LA GARANTIE EXPRESSÉMENT STIPULÉE PLUS HAUT.
CERTAINS ÉTATS, PAYS OU RÉGIONS NE PERMETTENT PAS LA
LIMITATION DE LA DURÉE D’UNE GARANTIE IMPLICITE OU
N’AUTORISENT PAS L’EXCLUSION OU LA LIMITATION DES
DOMMAGES SUBSÉQUENTS OU ACCESSOIRES POUR DES
BIENS DE CONSOMMATION. DANS CES ÉTATS, PAYS OU
RÉGIONS, IL SE PEUT QUE CERTAINES EXCLUSIONS OU
LIMITATIONS DE LA PRÉSENTE GARANTIE LIMITÉE NE
S’APPLIQUENT PAS À VOTRE CAS.
Garantie limitée Nouvelle Révisée
Matériel — produit d’origine 1 an 90 jours
Logiciel — assistance technique
par téléphone pour le diagnostic
de problèmes matériels éventuels
1 an 90 jours

2 Guide de garantie limitée et d’assistance technique
HORMIS DANS LES CAS OÙ LA LOI L’AUTORISE, LES
MODALITÉS DE CETTE GARANTIE NE CONSTITUENT PAS UNE
EXCLUSION, UNE RESTRICTION NI UNE MODIFICATION, MAIS
S’AJOUTENT AUX DROITS RÉGLEMENTAIRES OBLIGATOIRES
APPLICABLES À LA VENTE DE CE PRODUIT.
La présente garantie limitée est applicable dans tous les pays ou
régions et peut être mise en vigueur dans tout pays ou région où
la société HP ou ses prestataires de services agréés proposent un
service de garantie pour le même numéro de modèle de produit,
soumis aux conditions de la présente garantie limitée.
Selon les termes du programme mondial de garantie
limitée HP, les produits achetés dans un pays ou région peuvent
être transférés vers un autre pays ou région dans lequel HP ou
l’un de ses prestataires de services agréés disposent d’un service
après-vente pour le même numéro de modèle de produit, et
ce, sans en annuler la garantie. Les termes de la garantie, la
disponibilité du service et les délais de traitement peuvent varier
d’un pays ou d’une région à l’autre. Le délai de traitement pour
un service de garantie standard peut également être modifié du
fait de la disponibilité locale des pièces. Si c’est le cas, votre
prestataire de services agréé HP peut vous fournir plus de détails.
HP n’est en aucun cas responsable des éventuels droits de douane
ou taxes occasionnés lors du transfert des produits. Le transfert
des produits peut être soumis à des contrôles à l’exportation à
la demande du gouvernement des États-Unis ou d’autres
gouvernements.
Cette garantie limitée s’applique uniquement aux produits matériels
de marque HP (désignés de manière collective dans cette Garantie
limitée sous le terme « Produits matériels HP ») vendus ou loués par
Hewlett-Packard Company, ses filiales partout dans le monde, ses
affiliés, des revendeurs agréés ou des distributeurs dûment nommés
dans chaque pays ou région (désignés de manière collective dans
cette Garantie limitée sous le terme « HP ») et couverts par cette
garantie limitée. Le terme « Produit matériel HP » ne concerne que les
composants matériels et les micrologiciels requis. Le terme « Produit
matériel HP » N’INCLUT PAS les applications ou programmes
logiciels, produits ou périphériques de marque autre que HP. Les
produits non fabriqués par HP, et les accessoires du Produit
matériel HP qui ne portent pas la marque HP (comme les sous-systèmes
externes mémoire, les écrans, les imprimantes et autres périphériques)
sont fournis « TELS QUELS » et sans garantie HP. À noter cependant
que les fabricants, fournisseurs ou diffuseurs de ces produits
indépendants de HP peuvent vous procurer directement leurs propres
garanties.