HP ProLiant MicroServer User manual

HP ProLiant MicroServer
User Guide
Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the
servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
Part Number: 615717-006
December 2012
Edition: 6

© Copyright 2010, 2012 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Microsoft®, Windows®, and Windows Server® are U.S. registered trademarks of Microsoft Corporation.
AMD® is a trademark of Advanced Micro Devices, Inc.

Contents 3
Contents
Operations................................................................................................................................... 6
Power up the server................................................................................................................................... 6
Power down the server............................................................................................................................... 6
Open the panel door................................................................................................................................. 6
Setup........................................................................................................................................... 8
Optional installation services ...................................................................................................................... 8
Optimum environment................................................................................................................................ 8
Temperature requirements................................................................................................................. 8
Power requirements ......................................................................................................................... 8
Electrical grounding requirements ...................................................................................................... 9
Installing hardware options......................................................................................................................... 9
Powering up and configuring the server ....................................................................................................... 9
Installing the operating system................................................................................................................... 10
Registering the server............................................................................................................................... 10
Hardware options installation....................................................................................................... 11
Introduction ............................................................................................................................................ 11
Preventing electrostatic discharge .............................................................................................................. 11
Removal and replacement tools................................................................................................................. 12
Server warnings and cautions ................................................................................................................... 12
HP MicroServer Remote Access Card......................................................................................................... 13
Resetting the MicroServer Remote Access Card password to default..................................................... 13
SATA drive options.................................................................................................................................. 14
Optical disc drive.................................................................................................................................... 16
RDX drive option ..................................................................................................................................... 20
Memory options...................................................................................................................................... 24
Memory subsystem architecture ....................................................................................................... 24
Single-rank and dual-rank DIMMs.................................................................................................... 25
UDIMM maximum memory configurations......................................................................................... 25
Installing DIMMs ........................................................................................................................... 25
HP Trusted Platform Module option ............................................................................................................ 27
Installing the Trusted Platform Module board ..................................................................................... 28
Retaining the recovery key/password .............................................................................................. 29
Enabling the Trusted Platform Module............................................................................................... 30
Software and configuration utilities ............................................................................................... 31
ROM-Based Setup Utility .......................................................................................................................... 31
Auto-configuration process.............................................................................................................. 31
Boot options ................................................................................................................................. 31
ProLiant MicroServer Insight Diagnostics..................................................................................................... 32
Management tools................................................................................................................................... 32
MicroServer Remote Access Card.................................................................................................... 32
USB support.................................................................................................................................. 32
Keeping the system current ....................................................................................................................... 32
Current drivers and utilities ............................................................................................................. 32
Operating System Version Support .................................................................................................. 33

Contents 4
Subscriber's choice........................................................................................................................ 33
Embedded SATA RAID feature .................................................................................................................. 33
Configuring the SATA RAID feature.................................................................................................. 33
Enabling the SATA RAID feature in RBSU.......................................................................................... 33
Creating a RAID volume ................................................................................................................. 33
Installing the embedded SATA RAID driver ................................................................................................. 34
Required hardware........................................................................................................................ 34
USB diskette and CD-ROM drives .................................................................................................... 34
Installing the Embedded SATA RAID driver with a USB diskette drive.................................................... 35
Installing the Embedded SATA RAID driver by using Virtual Floppy ...................................................... 35
Installing an operating system ................................................................................................................... 35
Installing a supported Microsoft® Windows® OS.............................................................................. 36
Installing a supported Linux OS ....................................................................................................... 36
Troubleshooting.......................................................................................................................... 37
Pre-diagnostic steps ................................................................................................................................. 37
Important safety information............................................................................................................ 37
Symptom information ..................................................................................................................... 39
Preparing the server for diagnosis.................................................................................................... 40
Common problem resolution ........................................................................................................... 41
Troubleshooting flowcharts ....................................................................................................................... 43
Start diagnosis flowchart ................................................................................................................ 43
General diagnosis flowchart ........................................................................................................... 44
Power-on problems flowchart .......................................................................................................... 46
POST problems flowchart ............................................................................................................... 47
OS boot problems flowchart ........................................................................................................... 49
Server fault indications flowchart ..................................................................................................... 50
Hardware problems................................................................................................................................. 51
Power problems ............................................................................................................................ 52
General hardware problems ........................................................................................................... 53
Internal system problems................................................................................................................. 56
System open circuits and short circuits.............................................................................................. 62
External device problems................................................................................................................ 62
Mouse and keyboard problems....................................................................................................... 63
Network controller problems........................................................................................................... 64
Software problems .................................................................................................................................. 65
Operating system problems ............................................................................................................ 65
Operating system updates .............................................................................................................. 66
Restoring to a backed-up version ..................................................................................................... 66
When to reconfigure or reload software........................................................................................... 67
Linux operating systems.................................................................................................................. 67
Application software problems ........................................................................................................ 67
Firmware maintenance............................................................................................................................. 68
Types of ROM............................................................................................................................... 68
ROMPaq utility diskette or USB drive key.......................................................................................... 69
Current firmware versions............................................................................................................... 69
Updating firmware ........................................................................................................................ 69
Drivers ......................................................................................................................................... 70
Operating system information you need ........................................................................................... 70
Battery replacement .................................................................................................................... 72
Regulatory compliance notices ..................................................................................................... 74
Regulatory compliance identification numbers............................................................................................. 74

Contents 5
Federal Communications Commission notice............................................................................................... 74
FCC rating label............................................................................................................................ 74
FCC Notice, Class A Equipment...................................................................................................... 74
FCC Notice, Class B Equipment ...................................................................................................... 74
Declaration of conformity for products marked with the FCC logo, United States only....................................... 75
Modifications.......................................................................................................................................... 75
Cables................................................................................................................................................... 75
Canadian notice (Avis Canadien).............................................................................................................. 75
European Union regulatory notice ............................................................................................................. 76
Disposal of waste equipment by users in private households in the European Union......................................... 76
Japanese notice ...................................................................................................................................... 77
BSMI notice............................................................................................................................................ 77
Korean notice ......................................................................................................................................... 77
Chinese notice ........................................................................................................................................ 78
Laser compliance .................................................................................................................................... 78
Battery replacement notice........................................................................................................................ 78
Taiwan battery recycling notice................................................................................................................. 79
Power cord statement for Japan................................................................................................................. 79
Acoustics statement for Germany (Geräuschemission) .................................................................................. 79
Electrostatic discharge................................................................................................................. 80
Preventing electrostatic discharge .............................................................................................................. 80
Grounding methods to prevent electrostatic discharge.................................................................................. 80
Support and other resources ........................................................................................................ 81
HP contact information............................................................................................................................. 81
Customer Self Repair ............................................................................................................................... 81
Before you contact HP.............................................................................................................................. 88
Acronyms and abbreviations........................................................................................................ 89
Documentation feedback ............................................................................................................. 91
Index......................................................................................................................................... 92

Operations 6
Operations
Power up the server
To power up the server, press the Power On/Standby button.
Power down the server
WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,
remove the power cord to remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the power supply and some internal
circuitry remain active until AC power is removed.
IMPORTANT: If installing a hot-plug device, it is not necessary to power down the server.
1. Back up the server data.
2. Shut down the operating system as directed by the operating system documentation.
3. Press the Power On/Standby button to place the server in standby mode. When the server activates
standby power mode, the system power LED changes to amber.
4. Disconnect the power cords.
The system is now without power.
Open the panel door
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: Do not operate the server for long periods with the access panel open or removed.
Operating the server in this manner results in improper airflow and improper cooling that can
lead to thermal damage.
1. Power down the server (on page 6).
2. Using the HP ProLiant MicroServer key, unlock the panel door.
3. If necessary, remove any components or cables that might prevent access to the panel door.

Operations 7
4. Open the panel door of the server.
For server-specific information, see the installation sheet that ships with the server.

Setup 8
Setup
Optional installation services
Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and
running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate
both hardware and software support into a single package. A number of service level options are available
to meet your needs.
HP Care Pack Services offer upgraded service levels to expand the standard product warranty with
easy-to-buy, easy-to-use support packages that help you make the most of your server investments. Some of
the Care Pack services are:
•Hardware support
o6-hour call-to-repair
o4-hour 13x5 same day
o4-hour 24x7 same day
o4-hour same business day
•Install services for hardware
For more information on Care Packs, see the HP website (http://www.hp.com/services/carepack).
Optimum environment
When installing the server, select a location that meets the environmental standards described in this section.
Temperature requirements
To ensure continued safe and reliable equipment operation, install or position the system in a well-ventilated,
climate-controlled environment.
The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C
(95°F). The temperature in the room where the rack is located must not exceed 35°C (95°F).
CAUTION: To reduce the risk of damage to the equipment when installing third-party options:
•Do not permit optional equipment to impede airflow around the server or to increase the
internal rack temperature beyond the maximum allowable limits.
•Do not exceed the manufacturer’s TMRA.
Power requirements
Installation of this equipment must comply with local and regional electrical regulations governing the
installation of information technology equipment by licensed electricians. This equipment is designed to
operate in installations covered by NFPA 70, 1999 Edition (National Electric Code) and NFPA-75, 1992

Setup 9
(code for Protection of Electronic Computer/Data Processing Equipment). For electrical power ratings on
options, refer to the product rating label or the user documentation supplied with that option.
WARNING: To reduce the risk of personal injury, fire, or damage to the equipment, do not
overload the AC supply branch circuit that provides power to the rack. Consult the electrical
authority having jurisdiction over wiring and installation requirements of your facility.
CAUTION: Protect the server from power fluctuations and temporary interruptions with a
regulating uninterruptible power supply. This device protects the hardware from damage caused
by power surges and voltage spikes and keeps the system in operation during a power failure.
When installing more than one server, you may need to use additional power distribution devices to safely
provide power to all devices. Observe the following guidelines:
•Balance the server power load between available AC supply branch circuits.
•Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC current
rating.
•Do not use common power outlet strips for this equipment.
•Provide a separate electrical circuit for the server.
Electrical grounding requirements
The server must be grounded properly for proper operation and safety. In the United States, you must install
the equipment in accordance with NFPA 70, 1999 Edition (National Electric Code), Article 250, as well as
any local and regional building codes. In Canada, you must install the equipment in accordance with
Canadian Standards Association, CSA C22.1, Canadian Electrical Code. In all other countries, you must
install the equipment in accordance with any regional or national electrical wiring codes, such as the
International Electrotechnical Commission (IEC) Code 364, parts 1 through 7. Furthermore, you must be sure
that all power distribution devices used in the installation, such as branch wiring and receptacles, are listed
or certified grounding-type devices.
Because of the high ground-leakage currents associated with multiple servers connected to the same power
source, HP recommends the use of a PDU that is either permanently wired to the building’s branch circuit or
includes a nondetachable cord that is wired to an industrial-style plug. NEMA locking-style plugs or those
complying with IEC 60309 are considered suitable for this purpose. Using common power outlet strips for
the server is not recommended.
Installing hardware options
Install any hardware options before initializing the server. For options installation information, refer to the
option documentation. For server-specific information, refer to "Hardware options installation (on page 11)."
Powering up and configuring the server
To power up the server, press the Power On/Standby button.
For detailed information on configuring the server, see the server installation sheet.

Setup 10
Installing the operating system
For the latest information on supported operating systems, see the HP website
(http://www.hp.com/go/supportos).
To install an operating system on the server, insert the operating system DVD into the DVD-ROM drive
(optional) and then reboot the server. The updates are available on the HP website
(http://www.hp.com/support).
To begin the installation process, follow the on-screen instructions .
Registering the server
To register the server, see the HP Registration website (http://register.hp.com).

Hardware options installation 11
Hardware options installation
Introduction
If more than one option is being installed, read the installation instructions for all the hardware options and
identify similar steps to streamline the installation process.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: To prevent damage to electrical components, properly ground the server before
beginning any installation procedure. Improper grounding can cause electrostatic discharge.
Preventing electrostatic discharge
To prevent damaging the system, be aware of the precautions you need to follow when setting up the system
or handling parts. A discharge of static electricity from a finger or other conductor may damage system
boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device.
To prevent electrostatic damage:
•Avoid hand contact by transporting and storing products in static-safe containers.
•Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
•Place parts on a grounded surface before removing them from their containers.
•Avoid touching pins, leads, or circuitry.
•Always be properly grounded when touching a static-sensitive component or assembly.

Hardware options installation 12
Removal and replacement tools
In performing any hardware configuration procedures, you might need the following items:
•System screwdriver (secured to the front panel door)
All hardware screws used in the server can be removed or fastened by using the system screwdriver.
•Spare screws, located on the back side of the front panel door.
The following references and software tools might also be used:
•IPMI Event Log
•Diagnostics software
Server warnings and cautions
WARNING: To reduce the risk of personal injury from hot surfaces, allow drives and internal
system components to cool before touching them.
CAUTION:
The server must always be operated with the system covers on. Proper cooling is not
achieved when the system covers are removed.
CAUTION: When installing hardware or performing maintenance procedures requiring access
to internal components, HP recommends that you first back up all server data to avoid loss.

Hardware options installation 13
IMPORTANT:
Before removing any serviceable parts, determine whether the part is hot plug or
non-hot plug. If the device is non-hot plug, you must power down the server. Non-hot plug devices
in the server include the processor, all boards, memory modules, fan, expansion boards, and all
system drives.
IMPORTANT:
Review the specifications of a new component before installing it to verify that it is
compatible with the server. When you integrate new components into the system, record the
model number, serial number, and any other pertinent information for future reference. After
completing any removal or replacement procedure, run the diagnostics program to verify that all
components operate properly.
HP MicroServer Remote Access Card
The operating system has the BMC Setup function when the IPMI card is installed into the server. By BIOS
default, the server exports the VGA port through the VGA connector on the IPMI card automatically when the
IPMI card is plugged. You can use the RJ45 port (LAN port) on the IPMI card to connect the WebUI of BMC.
Resetting the MicroServer Remote Access Card password to
default
You can use the IPMI tool via KCS to reset the administrator password to "password."
Use the following Linux ipmitool command:
ipmitool raw 18 47 82 2 0x70 0x61 0x73 0x73 0x77 0x6f 0x72 0x64 0x00 0x00
0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00

Hardware options installation 14
The password is encrypted and stored in flash memory. If you update the firmware, all data, passwords and
configurations are reset to default.
The MicroServer Remote Access Card supports following character categories:
•Uppercase letters: A, B, C
•Lowercase letters: a, b, c
•Numbers: 0, 1, 2, 3, 4, 5, 6, 7, 8, 9
•Symbol (Special characters): ` ~ @ # $ % & * ( ) _ - + = { } [ ] \ | : ; " ‘ < > , . ? /
SATA drive options
For more information about product features, specifications, options, configurations, and compatibility, see
the product QuickSpecs on the HP Product Bulletin website (http://www.hp.com/go/productbulletin).
The HP ProLiant MicroServer supports up to four non-hot-plug hard drives.
To install the component:
1. Power down the server (on page 6).
2. Place the server on a flat, level work surface.
3. Open the panel door (on page 6).
4. Remove the drive:
a. Press the drive carrier button to release the ejector lever.
b. Use the ejector lever to pull the drive out of the cage.
Make sure to support the drive when pulling it out of the cage.

Hardware options installation 15
5. Remove four spare drive screws from the rear side of the panel door.
6. Install the drive in the drive carrier:
a. Align the drive inside the carrier.
b. Use the screws to secure the drive in the carrier.
7. Install the drive in the drive bay:
a. Slide the drive assembly into the drive bay.

Hardware options installation 16
b. Close the ejector lever to secure the drive.
8. Close the panel door.
9. Use the HP ProLiant MicroServer key to lock the panel door.
Optical disc drive
For more information about product features, specifications, options, configurations, and compatibility, see
the product QuickSpecs on the HP Product Bulletin website (http://www.hp.com/go/productbulletin).
The removable media drive bay supports an optical drive, a tape drive or an RDX drive. The section
describes how to install an optical drive. For information on how to install an RDX drive, see "RDX drive
option (on page 20)."
To install the component:
1. Power down the server (on page 6).
2. Place the server on a flat, level work surface.
3. Open the panel door (on page 6).
4. Loosen the rear thumbscrew that locks the top panel on the chassis.

Hardware options installation 17
5. Slide the top panel forward, and then lift it to release it from the chassis.
6. Use a screwdriver to toggle the metal faceplate off the top panel.
The metal faceplate is no longer needed when the removable media drive bay is occupied.
7. Install the optical drive:

Hardware options installation 18
a. Remove four spare drive screws from the rear side of the panel door.
b. Install the screws onto the drive.
c. Slide the drive into the media drive bay until it clicks into place.
8. Connect the optical drive cables:
a. Connect the data cable to the optical drive, and then connect the end to the system board (J24).

Hardware options installation 19
b. Connect the power cable to the optical drive, and then connect the other end to the power supply
unit optical drive power connector (P6).
9. Slide the top panel back onto the chassis.
10. Tighten the rear thumbscrew to lock the top panel in place.
11. Close the panel door.

Hardware options installation 20
12. Use the HP ProLiant MicroServer key to lock the panel door.
RDX drive option
For more information about product features, specifications, options, configurations, and compatibility, see
the product QuickSpecs on the HP Product Bulletin website (http://www.hp.com/go/productbulletin).
To install the component:
1. Power down the server (on page 6).
2. Place the server on a flat, level work surface.
3. Open the panel door (on page 6).
4. Loosen the rear thumbscrew that locks the top panel on the chassis.