HP AJ765A - StorageWorks RDX Removable Disk Backup... User manual

HP StorageWorks
RDX Removable Disk Backup System
User Guide
Part number: 484933–001
First edition: June 2008

Legal and notice information
© Copyright 2008 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth
in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting
an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Microsoft, Windows, Windows XP, and Windows NT are U.S. registered trademarks of Microsoft Corporation.

Contents
Aboutthisguide .......................... 7
Intendedaudience...................................... 7
Relateddocumentation.................................... 7
Documentconventionsandsymbols .............................. 7
HPtechnicalsupport..................................... 8
Productwarranties...................................... 8
Registeringyourdrive .................................... 8
Subscriptionservice ..................................... 8
HPwebsites......................................... 9
Documentationfeedback ................................... 9
1Beforeyoustart......................... 11
Overview......................................... 11
Whichoperatingsystemsaresupported? ........................... 11
HowdoIconnectthedrivetomyserver? ........................... 11
Whatarethemountingrequirementsforaninternaldevice? ................... 12
Mountingbay..................................... 12
Mountinghardware .................................. 12
HPStorageWorksRDXRemovableDiskutility ......................... 12
UsingtheHPStorageWorksCD-ROM............................. 12
2InstallinganinternalRDXRemovableDiskBackupSystem....... 13
Preparemountingbay ................................... 13
Attachmountinghardware ................................. 14
HPProLiantservers................................... 14
Otherservers..................................... 15
Installdrive........................................ 15
Connectcablestotheserver................................. 16
DecidewhichUSBcabletouse ............................. 16
ConnecttheUSBcabletotheserver ........................... 16
AttachUSBandpowercabletotheRDXRemovableDiskBackupSystem............ 17
SecuretheRDXRemovableDiskBackupSystem ........................ 18
Mountinghardwareused(HPProLiant) .......................... 19
Nomountinghardwareused .............................. 19
3InstallinganexternalRDXRemovableDiskBackupSystem....... 21
ConnectingthepowerandUSBcables ............................ 21
4OperatingyourRDXRemovableDiskBackupSystem ......... 23
InstalltheRDXRemovableDiskutility(Windowsonly)...................... 23
Frontpanel........................................ 23
Media.......................................... 24
Write-protectingcartridges ............................... 24
Handlingcartridges .................................. 24
Loadingandunloading................................... 25
Insertingcartridges .................................. 25
Removingcartridges.................................. 25
Unloadusingthemouseright-clickmethod(Windows™only)............... 25
RDX Removable Disk Backup System 3

Unloadusingtheejectbutton ............................ 26
Removingpowerfromtheunit................................ 26
5Troubleshooting . . ....................... 27
GeneralProcedure..................................... 27
UnderstandingtheLEDs................................... 28
PowerLED ...................................... 29
CartridgeActivityLED ................................. 30
UsingtheRDXutilityfordiagnostics ............................. 30
ToruntheRDXUtilityforWindows............................ 30
Emergencyeject...................................... 30
TheRDXRemovableDiskBackupSystemdoesnotappearintheDeviceManager.......... 31
Unitperformanceseemsslow ................................ 31
WriteError........................................ 31
FirmwaredownloadfailswithWindowsServer2003...................... 31
Systemwillnotcompletebootprocess ............................ 31
6 Replacing an internal RDX Removable Disk Backup System . . . . . . . 33
Todisconnectyourdrive .................................. 33
ToreconnectyourRDXRemovableDiskBackupSystem ..................... 33
7USBConfigurationGuide..................... 35
USBinHPStorageWorksdevices .............................. 35
USBterminology...................................... 35
SettingupaUSBnetwork.................................. 36
USBcables........................................ 36
Index .............................. 37
4

Figures
1FrontviewoftheRDXRemovableDiskBackupSystem ................ 11
2Removing cover fromtypicalserver ........................ 14
3InstallingRDXRemovableDiskBackupSystem.................... 15
4OrientationofspecialProLiantinternalconnector .................. 16
5ConnectingtoastandardUSBport ........................ 17
6ConnectingtoaspecialUSBport......................... 17
7AttachingUSBandpowercable ......................... 18
8Securing drive,nomountinghardwareused .................... 19
9ConnectingtheUSBcable............................ 22
10 Connectingthepowercable........................... 22
11 Frontpanel .................................. 24
12 Insertingacartridge .............................. 25
13 Ejectingacartridge............................... 26
14 FrontpanelwithLEDs .............................. 28
RDX Removable Disk Backup System 5

Tables
1 Documentconventions............................... 7
2 Powerrequirements............................... 12
3 PowerLED................................... 29
4CartridgeLED ................................. 30
6

About this guide
This guide provides information about:
•Installing the HP StorageWorks RDX Removable Disk Backup System
•Using the HP StorageWorks RDX Removable Disk Backup System
•Troubleshooting the HP StorageWorks RDX Removable Disk Backup System
Intended audience
This guide is intended for users who install, operate and maintain HP StorageWorks RDX Removable
Disk Backup Systems.
Related documentation
In addition to this guide, the following document provides related information:
•‘Starthere’posterforanoverviewoftheinstallationinformationinthisguide(availablein
English, French, German and Japanese)
You can find these documents from the Manuals page of the HP Business Support Center website:
http://www.hp.com/support/manuals
Document conventions and symbols
Table 1 Document conventions
Convention Element
Blue text: Table 1 Cross-reference links and e-mail addresses
Blue, underlined text: http://www.hp.com website addresses
Bold text
•Keys that are pressed
•Text typed into a GUI element, such as a box
•GUI elements that are clicked or selected, such as
menu and list items, buttons, tabs, and check boxes
Italic text Text emphasis
Monospace text
•File and directory names
•System output
•Code
•Commands, their arguments, and argument values
Monospace, italic text •Code variables
•Command variables
Monospace, bold text Emphasized monospace text
WARNING!
Indicates that failure to follow directions could result in bodily harm or death.
RDX Removable Disk Backup System 7

CAUTION:
Indicates that failure to follow directions could result in damage to equipment or data.
IMPORTANT:
Provides clarifying information or specific instructions.
NOTE:
Provides additional information.
HP technical support
For worldwide technical support information, see the HP support website:
http://www.hp.com/support
Before contacting HP, collect the following information:
•Product model names and numbers
•Technical support registration number (if applicable)
•Product serial numbers
•Error messages
•Operating system type and revision level
•Detailed questions
Product warranties
For information about HP StorageWorks product warranties, see the warranty information website:
http://www.hp.com/go/storagewarranty
Registering your drive
Once you have installed and tested your HP StorageWorks drive, please take a few minutes to register
your product on the following website:
http://www.register.hp.com
To ensure your registration is complete, there are a number of questions on the electronic form that are
mandatory. Other questions are optional. However, the more you feel able to complete, the better HP
can meet your needs.
Subscription service
HP recommends that you register your product at the Subscriber’s Choice for Business website:
http://www.hp.com/go/e-updates
After registering, you will receive e-mail notification of product enhancements, new driver versions,
firmware updates, and other product resources.
After signing up, you can quickly locate your products by selecting Business support and then Storage
under Product Category.
8About this guide

HP websites
For additional information, see the following HP websites:
•h
ttp://www.hp.com
•http://www.hp.com/go/storage
•http://www.hp.com/service_locator
•http://www.hp.com/support/manuals
•http://www.hp.com/support/downloads
Documentation feedback
HP welcomes your feedback.
To make comments and suggestions about product documentation, please send a message to
[e-mail]. All submissions become the property of HP.
RDX Removable Disk Backup System 9

10 About this guide

1 Before you start
In this chapter:
•“Overview” on page 11
•“Which operating systems are supported?”onpage11
•“HowdoIconnectthedrivetomyserver?” on page 11
•“What are the mounting requirements for an internal device?” on page 12
•“RDX Removable Disk utility”onpage12
•“Using the HP StorageWorks CD-ROM”onpage12
Overview
The HP StorageWorks RDX Removable Disk Backup Systems is a removable, ruggedized, hard disk
drive system. This guide describes how to install and operate the HP StorageWorks RDX Removable
Disk Backup System. For a detailed product specification, please refer to our World Wide Web site
(http://www.hp.com).
1. Cartridge activity LED (located on cartridge) 2. Eject button/power LED
3. Emergency eject hole
Figure 1 Front view of the RDX Removable Disk Backup System
Which operating systems are supported?
HP RDX Removable Disk Backup Systems can be connected to servers running under Microsoft
Windows Server 2003, Server 2008 and XP Professional. Refer to our World Wide Web site
(http://www.hp.com/go/connect/) for the most recent information about the operating system versions
that are supported.
How do I connect the drive to my server?
For optimum performance the drive should be connected to a USB 2.0 port and it should be the only
device on the USB bus. Although the drive will function on USB 1.1, performance will be severely
degraded. See also “USB Configuration Guide” on page 35. Appropriate USB cables are supplied
with your RDX Removable Disk Backup System.
RDX Removable Disk Backup System 11

For internal drives, the USB 2.0 connection is via an internal port on the server’s system board, which
may be a standard Type A connector or a 4–pin header cable.
What are the mounting requirements for an internal device?
Mounting bay
You need one industry-standard, 5¼-inch, half-height bay in which to install the HP RDX Removable Disk
Backup System. Power requirements are:
Table 2 Power requirements
Internal drive External drive
Voltage +5VDC ±5%
nl
+12VDC ±10% +12VDC ±10%
Power consumption (Typical/Peak) 7.5W / 13W 6.6W / 13W
AC Adapter N/A Universal adapter, 100-240
VAC, 50-60Hz input
Mounting hardware
For many servers, no mounting tray or rails are required. Devices simply slide into the server’s chassis
and are fixed with screws. Other servers have built-in trays or rails.
Rail kits for a number of industry-standard servers may be available. For more details refer to:
http://www.hp.com/go/connect.
Some servers use non-standard mounting rails and do not include spares. If this is the case with your
system, you will have to order these accessories from the server manufacturer before you can install the
RDX Removable Disk Backup System.
HP StorageWorks RDX Removable Disk utility
The CD-ROM supplied with your HP RDX Removable Disk Backup System contains a utility that enables
the Eject button and right-click eject method to operate correctly under the Windows operating system.
It should be installed immediately after you have connected the drive. This utility also contains basic
diagnostic tests.
Using the HP StorageWorks CD-ROM
The HP StorageWorks CD-ROM is a central source of information about your RDX Removable Backup
System with utilities for getting the best performance from your drive.
Use the HP StorageWorks CD-ROM to complete installation, as described in this guide, and to verify and
troubleshoot performance after installation. It helps you to:
•Install the RDX Removable Disk utility which enables the eject function to operate correctly
•Learn about your product
•Register your product
•Buy media online
•Troubleshoot with the RDX Removable Disk utility
12 Before you start

2InstallinganinternalRDX
Removable Disk Backup System
If you are installing an external RDX Removable Disk Backup System, please refer to
“Installing an external RDX Removable Disk Backup System”onpage21.
NOTE:
It is important to ensure that you connect your drive to a USB 2.0 port. The drive will work on a USB 1.1
port but performance will be severely degraded.
In this chapter:
•“Prepare mounting bay” on page 13
•“Attach mounting hardware” on page 14
•“Install drive”onpage15
•“Connect cables to the server” on page 16
•“Attach USB and power cable to the RDX drive” on page 17
•“Secure the RDX Removable Disk Backup System” on page 18
Prepare mounting bay
CAUTION:
To avoid personal injury or damage to the server or RDX Removable Disk Backup System, ensure that the
server is disconnected from the mains power supply while you install the drive.
1. Assemble the necessary tools and materials:
• Phillips screwdriver
• Flat-bladed screwdriver (if your server uses slotted screws)
• Torx screwdriver (if your server uses torx screws)
• Your server manuals (for reference during installation)
2. Perform a normal system shutdown and turn off the server and any connected peripherals.
RDX Removable Disk Backup System 13

3. Remove the cover and front panel from the server, as detailed in your server’s documentation.
As you work inside the server, you may have to disconnect other signal cables or power cables from
other devices to maneuver the new drive into place. If you have to do this, make a note of their
position and connections so you can put them back correctly later.
Figure 2 Removing cover from typical server
4. Remove the filler panel from a spare 5¼-inch bay of your server, as described in your server’s docu-
mentation. Keep any screws for use in “Secure the RDX Removable Disk Backup System” on page 18.
5. You are now ready to install your RDX Removable Disk Backup System.
Attach mounting hardware
If your server requires special rails or other hardware to install the RDX Removable Disk Backup System,
mount them on the drive now. If your server does not require special mounting hardware, proceed to
“Install drive” on page 15 now.
CAUTION:
Static electricity can damage electronic components. Always wear an antistatic wriststrap if one is
available. If not, after you have disconnected power from the server and removed the cover, touch a bare
metal part of the chassis. Similarly, touch a bare metal part of the drive before installing it.
HP ProLiant servers
Different models of server require different mounting methods. The server may also incorporate
a locking mechanism to hold the RDX Removable Disk Backup System in place. See
“Secure the RDX Removable Disk Backup System”onpage18.
Please check your HP ProLiant server documentation to ascertain the correct method of mounting, and
to check whether mounting hardware is provided with the server.
•Mounting rails: Some HP ProLiant servers, such as ML530 and ML570, require mounting rails.
These may be metal or plastic rails attached to the filler panel of the server’s drive bay. Use a
regular Phillips screwdriver to attach the appropriate rails. Use the M3 screws provided with the
server. If in doubt, refer to your HP ProLiant server documentation.
14 Installing an internal RDX Removable Disk Backup System

•Mounting screws: Other HP ProLiant server models, such as ML350 and ML370, require the use
of special locating screws with no mounting rail. Use a Torx screwdriver to attach the appropriate
screws. You may need to purchase the M3 screws separately.
Other servers
Attach the appropriate mounting hardware. Refer to the manufacturer’s documentation for instructions.
•If you are installing on a server that requires a tray, place the RDX Removable Disk Backup
System in the tray.
•If you are installing in a server that requires mounting rails, fasten the rails to the RDX Removable
Disk Backup System.
•Some servers have snap-on mounting rails attached to the filler panel. These can be removed and
attached to the RDX Removable Disk Backup System with screws.
Install drive
Slide the RDX Removable Disk Backup System into the open bay, aligning the tray or rails with the slots
in the bay, as shown in Figure 3 on page 15.
Figure 3 Installing RDX Removable Disk Backup System
If your server does not use mounting hardware, check that the holes in the chassis are aligned with the
holes in the side of the RDX Removable Disk Backup System.
Do not secure the RDX Removable Disk Backup System at this point because you may have to move it
to get the cables into place.
RDX Removable Disk Backup System 15

Connect cables to the server
Decide which USB cable to use
Look at the diagram on the inside of the side panel of the server to establish whether the server has an
internal USB port and its location. This may be a Type A USB connector or a special 5–pin connector
with one pin missing for keying.
Three USB cables are supplied with your RDX Removable Disk Backup System.
•Many HP ProLiant servers have the special USB connector on the system board, which may be
orientated vertically or horizontally. Two cables are supplied for connecting to a special USB
connector because there are two types of pin layout.
Figure 4 Orientation of special ProLiant internal connector
•Other servers have a Type A internal USB port, possibly on the server’s system board or on an
internal USB card; this option uses the standard USB cable.
Connect the USB cable to the server
Use the cable supplied with the RDX Removable Disk Backup System to connect to the server.
•If your server has a standard USB port with a Type A (flat) connector, use the supplied, standard
USB cable. You can use cable ties to tidy excess cable length.
16 Installing an internal RDX Removable Disk Backup System

Figure 5 Connecting to a standard USB port
•If your server has a special USB port, use the supplied, special USB cable, as illustrated in
Figure 6 on page 17. Select the special cable that is appropriate for the pin layout on the
USB port.
Figure 6 Connecting to a special USB port
Attach USB and power cable to the RDX Removable Disk Backup System
NOTE:
The drive is not powered from the USB bus. It must be connected to the server’s power supply.
1. Connect the Type B (square) connector on the USB cable to the internal RDX Removable Disk
Backup System.
RDX Removable Disk Backup System 17

2. Attach a spare power cable from the server’s internal power supply to the power connector.
1 and 4. power cable 3. RDX Removable Disk Backup System
2 and 5. USB cable 6. server’s power supply
Figure 7 Attaching USB and power cable
Secure the RDX Removable Disk Backup System
NOTE:
Theserverlatchesandsideviewsofyourservermodelmaynotbeexactlythesameasshowninthe
illustrations. Please refer also to you server documentation.
18 Installing an internal RDX Removable Disk Backup System

Mounting hardware used (HP ProLiant)
Ensure that you use the correct mounting rails or locating screws, as described in
“Attach mounting hardware” on page 14. The server also incorporates a locking mechanism to hold
the RDX Removable Disk Backup System in place.
1. Push the server latch down to lock the drive into position.
2. Ensure blanking plates are in place over empty bays and replace the cover on the server.
No mounting hardware used
1. Use the M3 screws provided with the server. Check that the holes in the chassis are aligned with
the holes in the sides of the drive and use a regular Phillips screwdriver to secure the M3 screws,
as shown in Figure 8 on page 19.
1. M3 screws, supplied
Figure 8 Securing drive, no mounting hardware used
2. Ensure blanking plates are in place over empty bays and replace the cover on the server.
RDX Removable Disk Backup System 19

20 Installing an internal RDX Removable Disk Backup System