HP StorageWorks P4000 Series Firmware update

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HP LeftHand / P4000
Support Resource Guide
NOTE: The information below will be kept up to date at the following link, which will be available soon:
www.hp.com/go/P4000Support
[CTRL + click on the applicable link]
ADVICE FROM THE HP LEFTHAND /P4000 SUPPORT EXPERTS.................................................................. 2
Firmware, BIOS, Driver updates
Service Console / Health Check
Sign up to receive product alerts
SUPPORT FOR DEMOS /EVALUATIONS /PROOF OF CONCEPTS.................................................................. 2
FINDING MANUALS AND OTHER TECHNICAL INFORMATION ......................................................................... 3
FINDING SOFTWARE AND PATCHES................................................................................................................... 3
CONTRACTS AND SUPPORT OFFERINGS............................................................................................................ 4
INSTALLATION ....................................................................................................................................................... 5
PRODUCT TRAINING............................................................................................................................................. 5
SOFTWARE /HARDWARE COMPATIBILITY........................................................................................................ 6
LICENSING.............................................................................................................................................................. 6
END-OF-LIFE POLICY............................................................................................................................................. 7
SUBMITTING SUPPORT CASES VIA THE WEB...................................................................................................... 7
CALLING SUPPORT................................................................................................................................................ 8
VIEWING CASE STATUS...................................................................................................................................... 10
PURCHASING /PRESALES ................................................................................................................................. 11
OTHER LEFTHAND /P4000 WEB PAGES..................................................................................................... 11
ADDENDUM A–LINKS SUMMARY .................................................................................................................. 11
ADDENDUM B–ACRONYM SUMMARY .......................................................................................................... 13

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ADVICE FROM THE HP LEFTHAND /P4000 SUPPORT EXPERTS
The HP LeftHand P4000 Support Team has the following recommendations for all iSCSI SAN owners:
Always check firmware, BIOS, and driver versions
HP LeftHand P4000 Technical Support strongly recommends that before putting newly installed Storage Modules into
production and after adding applicable replacement parts, always check the versions of firmware, BIOS, drivers, etc, and
compare them to the P4000 requirements. As necessary, follow the upgrade instructions provided.
For documented details register for SPOCK access at: http://www.hp.com/storage/spock
You can then access the document from the SPOCK home page under “Other Hardware” down the left side of the page,
then “iSCSI / FCIP / DM (HP & Lefthand)”
Install and run Service Console / Health Check – Receive health status emails
HP LeftHand P4000 Technical Support strongly recommends that you download and install the Service Console/Health
Check utility. This will allow you to send daily SAN logs to Support for SAN health assessments and key troubleshooting
assistance should an issue arise. Installing Service Console / Health Check also gives you the opportunity to receive daily
emails reporting the health of your SAN.
•Service Console is available on the SAN/iQ Management Software CD, which was included with your product, or can
be downloaded from: www.hp.com/go/P4000Downloads
•Installation instructions are located here:
http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c01744668/c01744668.pdf
•To sign up for Health Status Emails, open a Support ticket either via the ITRC web site, or by calling support with your
request. Include the email address or distribution list you want the daily emails sent to. Also, to help us identify your
log file, include one or more of the following:
oA sample filename of the .zip logfile being collected by Service / Health Check.
oThe name of the host server where Service Console / Health Check is installed.
oThe information used to populate the “company name” field during Service Console / Health Check installation.
Sign up to receive product alerts and advisories.
•HP LeftHand P4000 Technical Support strongly recommends that you sign up for HP Subscribers Choice at:
https://h30046.www3.hp.com/SubChoice/country/us/en/signin.aspx
to receive customized product and solution updates and support alerts to keep your product current, plus your choice of
a vast amount of other information.
•To receive software update notifications via email from ITRC/SUM, go to:
https://www13.itrc.hp.com/service/sum/manageNotification.do
oRegistration on ITRC and linking a support agreement to a user ID is required. For more information, go to:
http://www.itrc.hp.com and
http://www.itrc.hp.com/service/entitlements/linkSupportAgreement.do
Problems with ITRC? Once logged in, Select the “Contact HP” link at the top-left section of the page.
Select “ask a question about using the IT resource center”
SUPPORT FOR DEMOS /EVALUATIONS /PROOF OF CONCEPTS
For support on Demos, Evaluations and Proof of Concepts, please contact your local Sales Representative, Pre-Sales
Representative or the Partner that you purchased from or are working with. The Sales Associate will provide the necessary
support, and will contact other resources as necessary.

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FINDING MANUALS AND OTHER TECHNICAL INFORMATION
To download P4000 / LeftHand user manuals and other support documentation go to:
http://h20000.www2.hp.com/bizsupport/TechSupport/DocumentIndex.jsp?lang=en&cc=us&taskId=101&prodClassId=-
1&contentType=SupportManual&docIndexId=64180&prodTypeId=12169&prodSeriesId=3936136 Using Control-F on
this page to search for keywords is often the easiest way to find the correct document.
To search the knowledge base, log into your account on ITRC at: http://www.itrc.hp.com and select “search
knowledge base”.
oRegistration on ITRC and linking a support agreement to a user ID is. For more information, go to:
http://www.itrc.hp.com and http://www.itrc.hp.com/service/entitlements/linkSupportAgreement.do
Problems with ITRC? Once logged in, select the “Contact HP” link at the top-left section of the page. Select
“ask a question about using the IT resource center”
For additional P4000 technical documents, go to: www.hp.com/go/P4000
Under Product Information, select Resource Library
View the HP/LeftHand forum:
http://forums13.itrc.hp.com/service/forums/categoryhome.do?admit=109447627+1271655072432+28353475&categ
oryId=1195
Sign up for IT Resource forums:
http://forums11.itrc.hp.com/service/forums/home.do?admit=109447626+1271815563215+28353475
FINDING SOFTWARE AND PATCHES
The following miscellaneous software components are located at: www.hp.com/go/P4000downloads
•Centralized Management Console – CMC (Included on Management SW CD)
•Command Line Interface - CLI (Included on Management SW CD)
•CLI sample scripts and documentation
•Fail Over Manager (Included on Management SW CD)
•SNMP MIBS (Included on Management SW CD)
•Service Console (Health Check) (Included on Management SW CD)
•Windows Solution Pack (MPIO DSM, VSS hardware provider)
•Windows Solution Pack user guide
•VSA for VMware ESX
•SRA for VMware SRM
•HP P4000 SAN Solutions user guide
•HP P4000 Remote Copy user guide
To download the latest full release version of SAN/iQ (currently version 8.5) go to:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=18964&pro
dSeriesId=3832580&prodNameId=4024943&swEnvOID=2078&swLang=13&mode=2&taskId=135&swItem=co-83610-1
To download System Recovery images and legacy (pre-8.5) full release versions of SAN/iQ, go to:
www.itrc.hp.com/service/sum/home.do
•Click on Software Update Manager (SUM), then Click on Download Updates
•Registration on ITRC and linking a support agreement to a user ID is required to access full upgrades and recovery CDs.
For more information, go to:
http://www.itrc.hp.com and http://www.itrc.hp.com/service/entitlements/linkSupportAgreement.do
oProblems with ITRC? Once logged in, select the “Contact HP” link at the top-left section of the page. Select
“ask a question about using the IT resource center”

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To download specific patches for P4000 / LeftHand products, go to: www.hp.com
•Click on “Support and Drivers” in the top menu
•Select task : “Download drivers and software (and firmware)”
•Enter product “HP LeftHand” and click GO
•Select your Product, then Select “Cross operating system (BIOS, Firmware, Diagnostics, etc.”)
CONTRACTS AND SUPPORT OFFERINGS
For data sheets on Support offerings:
•Go to: http://h18006.www1.hp.com/storage/highlights/lefthandsans.html
•On the left side, under Customer Assistance, select ‘Services’
•If you scroll to the bottom of the page you will see a link under Storage Technology Services and you will click Storage
Support
•At the Storage Services/Storage Support page, select the support offering you are looking for.
Purchasing, uplifting, registering, renewing, updating or other questions on your Support Contract /
Service Agreement ID (SAID) Care Pack:
•Contact your HP Authorized reseller; they will work with the HP Distributor to address your contract needs.
•Alternatively, if you would like to speak to someone immediately, contact the following;
oUS and Canada
US HP Services Customer Operations Business Center; 1-800-386-1115
Select option #2 for Inquiries Regarding Support Agreements
Select option #3 for Registration of Your Onsite HP CarePack
oLatin America
Tel: [phone]
oEurope, Middle East and Africa
Email UK&[email protected]
oAsia Pacific and Japan
Contact your local Sales Representative or Reseller
Viewing your current contracts
From http://www.itrc.hp.com, under My Profile, select View Support Agreements, HP Care Packs and Warranties.
•Registration on ITRC and linking a support agreement to a user ID is. For more information, go to:
http://www.itrc.hp.com and http://www.itrc.hp.com/service/entitlements/linkSupportAgreement.do
oProblems with ITRC? Once logged in, select the “Contact HP” link at the top-left section of the page. Select
“ask a question about using the IT resource center”
•For a copy of your support contract or to discuss the terms and conditions please contact your HP Authorized Reseller. If
you do not purchase through a HP Authorized reseller please phone [phone] and select option 1 to locate your
contract administrator.
Important information on Bundle vs Individual Unit Serial Numbers:
Many LeftHand / HP P4000 Storage Modules are purchased as part of a “bundle” or “SAN” package. In those cases,
each node will have a label with its individual serial number, but will also have a separate label with the “Bundle Serial
Number”. When providing serial numbers to technical support for contract or support entitlement purposes, you will always
refer to the bundle serial number. The bundle serial number is what the warranty and support contracts are tied to.

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INSTALLATION
General Installation Services Information:
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA2-4817ENW.pdf
Purchase Installation Services: Contact HP Sales Rep or HP Authorized reseller.
Schedule Installation:
VERY IMPORTANT: In Americas, installation services are not proactively scheduled. The customer
MUST phone in to schedule. There is three to five day scheduling window on all installation requests to be assigned to
an HP engineer. If the customer requires installation sooner than that (i.e. two days out), they can possibly be
accommodated for an additional fee.
•Americas: 1-800-633-3600
Wait for the prompt and then speak the following short-cut “Request An Installation”
You will need your HP sales order number; this number typically starts with 24W and can be found in the upper right
hand corner of your HP invoice that was included in the box with your hardware.
You will be given a case number and told that you will be contacted by an installer.
•Europe, Middle East, Africa, Asia Pacific and Japan
Typically the customer will be contacted proactively by the Installation Coordination team. Otherwise, contact your regional
Technical Support office (see details below) to open an installation case.
Installation Escalations:
If you are not satisfied with your installation and would like to escalate, call:
•Americas: 1-800-633-3600
Wait for the prompt and then speak the following short-cut “Request An Installation”
oYou will need to reference their installation case number and an escalation will be opened to determine next
steps.
oIf you do not have your installation case number, you will need your HP sales order number that has the
installation purchase on it.
•Europe, Middle East, Africa, Asia Pacific and Japan
Contact your regional Technical Support office (see details below) to open an installation case.
Self Installations:
HP does not support self installations over the phone. If you would like to purchase installation services, please contact your
HP sales representative or HP Authorized Reseller for pricing.
Demo, Evaluation and Proof of Concept Installations:
For installation services on Demos, Evaluations and Proof of Concepts, please contact your local Sales Representative, Pre-
Sales Representative or the Partner that you purchased from or are working with. The Sales Associate will provide the
necessary support, and can contact other resources as necessary.
PRODUCT TRAINING
For a list of related trainings: http://hp.com/education/sections/storage.html
The typical courses for LeftHand / P4000 customers are The HJ850s “P4000 Basic” and HJ851s “P4000 Advanced”
courses. Note that as of mid-June, 2010, these two courses will be replaced with the HK364s P4000 Administration course.
Purchase training:
For information on purchasing product training, contact your local HP sales rep, authorized reseller, or go to the following
link and call the number for your particular country: http://www.hp.com/education/news/contact-phone.html.
When purchasing product, you may add an HP Education Services Care Pack along with the product order.
Training seats that came with the product purchase:

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If training was included with your product purchase, a Welcome Letter is sent via email to the customer contact on the order
report. The email will have the following subject line: “IMPORTANT: HP order information for [ACCOUNT NAME]”. The
email will explain what you purchased, Terms and Conditions, account number and a link to the courses. If you cannot find
your letter, be sure it is not in your spam/junk folder, and Confirm that the person asking for the information is in
communication with the contact provided on the sales order.
Otherwise, go to http://hp.com/education/sections/storage.html and register for either HJ850s and/or HJ851s courses.
Note that as of mid-June, 2010, these two courses will be replaced with the HK364s P4000 Administration course. If you
are unable to locate your welcome letter, use “Bundle” as the method of payment in the “other HP contract” field on the web
registration form.
Help Registering for Training
If you need help registering, go to the following link and call the number for your particular country:
http://www.hp.com/education/news/contact-phone.html
SOFTWARE /HARDWARE COMPATIBILITY
Go to: www.hp.com/go/P4000Compatibility
LICENSING
To license your product, go to http://webware.hp.com, click Generate new licenses, enter the HP Sales Order
Number, and follow instructions to complete the registration process.
Locating Entitlement Certificates:
You should have received a blue package/envelop with each storage unit and/or VSA purchased that contains information
on how to access Webware and the license key generation system.
For replacement Entitlement Certificates send mail to: [e-mail] (This is valid for all HP regions)
To speed the request, please provide:
•Customer Name & Address
•HP Order number 24W# or 26W#
To receive entitlement Certificates electronically instead of by postal mail:
In order to receive License Entitlement Certificate electronically, please change the notification method to e-mail from postal
mail by selecting the “manage software notification” link from www.itrc.hp.com/service/sum/home.do
•Select the “change notification method to email” link and submit appropriate changes.
oRegistration on ITRC and linking a support agreement to a user ID is required. For more information, go to:
http://www.itrc.hp.com and http://www.itrc.hp.com/service/entitlements/linkSupportAgreement.do
Problems with ITRC? Once logged in, select the “Contact HP” link at the top-left section of the page.
Select “ask a question about using the IT resource center”
Locating your HP Sales Order Number:
The Sales Order can be found in several places
- Included in the blue package/envelop, printed on the entitlement certificate.
- Included in the contract information, viewable via ITRC
- Included in an email received from your HP Contract Admin or HP Reseller after the support contract is set up.
Webware User Guide:
https://webware.hp.com/licensinghome/LicenseManagementGuide.asp?&SignIn=N&RedirectID=hppwelcome.asp&Validat
eMode=False&FromPage=LicenseManagementGuide.asp

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For license moves, questions, licensing problems, or problems with http://webware.hp.com contact the
licensing center either by phone or email.
•Americas:
1-800-326-0411 - Hours of operation: 6:00 am to 6:00 pm MST
oOr email [email protected]om Please include the HP sales order number, Service Agreement ID
(SAID), serial number and a brief description of the problem.
•Europe, Middle East and Africa:
Phone: [phone])
Fax: [phone])
Hours of operation: 9:00 to 18:00 CET
Or email [email protected] Please include the HP sales order number, Service Agreement ID (SAID), serial
number and a brief description of the problem.
•Asia Pacific and Japan:
Phone: (outside Japan) ([phone]) - English Support
Phone: (within Japan) 03-3227-5264 - Japanese Support
Fax: [phone])
Hours of operation: 9:00 am to 5:00 pm JST
Or email [email protected] Please include the HP sales order number, Service Agreement ID (SAID), serial
number and a brief description of the problem.
To determine who your Webware license owner is:
The license owners were and are determined one of two ways;
•For legacy customers; the license owner is individual that was identified as the primary technical contact in SalesForce
before the acquisition.
•For new customers; the license owner is the contact provided by sales on the HP sales order
END-OF-LIFE POLICY
Go to: www.hp.com/go/P4000Compatibility End of life policy is on Page 8.
SUBMITTING SUPPORT CASES VIA THE WEB
From http://www.itrc.hp.com, go to “Support Case Manager”, the “Software Case” then submit your case following on-
screen instructions
•You must have an account on ITRC, and a SAID linked to that account. For more information, go to:
http://www.itrc.hp.com and http://www.itrc.hp.com/service/entitlements/linkSupportAgreement.do
oProblems with ITRC? Once logged in, select the “Contact HP” link at the top-left section of the page. Select
“ask a question about using the IT resource center”
Important information on Bundle vs individual Unit Serial Numbers:
Many LeftHand / HP P4000 Storage Modules are purchased as part of a “bundle” or “SAN” package. In those cases,
each node will have a label with its individual serial number, but will also have a separate label with the “Bundle Serial
Number”. When providing serial numbers to technical support for contract or support entitlement purposes, you will always
refer to the bundle serial number. The bundle serial number is what the warranty and support contract are tied to.

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CALLING SUPPORT
NOTE: Customers with a Mission Critical support agreement should use the alternate Support number provided with the
contract.
Important information on Bundle vs Individual Unit Serial Numbers:
Many LeftHand / HP P4000 Storage Modules are purchased as part of a “bundle” or “SAN” package. In those cases,
each node will have a label with its individual serial number, but will also have a separate label with the “Bundle Serial
Number”. When providing serial numbers to technical support for contract or support entitlement purposes, you will always
refer to the bundle serial number. The bundle serial number is what the warranty and support contract are tied to.
NOTE: Below are the primary Support contact numbers. Other paths also exist and take you to the same phone queue.
•Americas
1-800-633-3600, at the voice prompt, say “LeftHand Solution”
•Europe, Middle East and Africa
Note: If your country is not listed, contact your local service provider
Country HP Contract Support numbers
Algeria [phone]
Angola [phone]
Armenia [phone]
Austria 08 1000 2000
Azerbaijan [phone]
Bahrain [phone]
Belarus [phone]
Belgium 078 250 144
Bulgaria 2 960 1963
Croatia 1 6060 230
Cyprus [phone]
Czech Republic 261 307 505
Denmark 35 25 65 00
Egypt 0800 888 7 888
Estonia 6 813 823/ After hours: [phone]
Faroe Islands [phone]
Finland 0203 203 00 or 0203 225 00
France 0825 00 4123
Georgia [phone]
Germany 01805 332 525
Gibraltar [phone]
Greece 801 11 47 22 73
Greenland [phone]
Guernsey 0870 842 2330
Hungary 06 1 382 11 22
Iceland [phone]

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Iraq [phone]
Ireland 1850 924 590
Israel 09 7623 300
Italy 02 4527 9050
Jersey 0870 842 2330
Jordan [phone]
Kazakhstan [phone]
Kenya 020 272 0846
Kosovo 6324 0005
Kuwait [phone]
Kyrgyzstan [phone]
Latvia 67 030 721 / Toll free: 800 80 12/ After Hours:
[phone]
Lebanon [phone]
Liechtenstein 0848 800 724
Lithuania 5 210 3333 / Toll free: 800 10000/ After Hours:
[phone]
Luxembourg 27 303 111
Madagascar + 212 22 40 47 47
Mauritius [phone]
Moldova [phone]
Monaco [phone]
Montenegro 6324 0005 or [phone]
Morocco 05 22 24 87 70
Netherlands 0900 115 0000
Nigeria 01 2714777
Norway 800 56044
Oman [phone]
Poland 0801 300 310
Portugal 808 218 218 or 808 203 203
Quatar [phone]
Reunion [phone]
Romania 021 303 84 01
Russia - Moscow 495 797 3525
Russia - St. Petersburg 812 346 7982
San Marino [phone]
Saudi Arabia 800 897 1451
Serbia 63240005 or [phone]
Slovak republic / Slovakia 02 5752 5555/ After Hours: 905 70 74 74
Slovenia 1 2307 478
South Africa 086 000 1010
Spain 902 012 959/ After Hours: 902 012 969
Sweden 077 130 30 30/ After Hours: 077 130 30 50

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Switzerland 0848 800 724
Syria [phone]
Tajikistan [phone]
Togo [phone]
Tunisia 23 925 000
Turkey 0212 444 71 72
Turkmenistan [phone]
Ukraine 44 496 9669
United Arabic Emirates 04 390 4785 or Toll Free: 800 4326
United Kingdom 0845 161 0050
Uzbekistan [phone]
Vatican City State 02 4527 9050
West Africa, French-Speaking countries [phone]
West Africa, English Speaking countries [phone]/ [phone]
Yemen [phone]
Asia Pacific and Japan
Contact Support
Phone Numbers
Primary Number Alternative and/or After Hours Number
Australia 13 11 47
China 8008106966
(Carepack customers need pin code *)
8008103888 (Base warranty Customer)
8008106966
(Carepack customers, need pin code *)
Hong Kong 35597333 or 29048338 22923333
India 18004254994 18004258080
Indonesia [phone] [phone] (Warranty)
Japan 0120 247168 (Carepack)
Korea 2199 0911 (Working Hours) 050 2199 0909 (After Hours)
Malaysia 1800 888 588 #1 #5 #3 (Warranty) 1800 88 1811 /[phone] (Contract)
New Zealand 0800 664 747
Philippines [phone]
Singapore 1800 272 4333 (Contract) [phone] #1 # 5 #3 (Warranty)
Taiwan 0800 211666 02 87227688
Thailand [phone]
Vietnam [phone] [phone]
* Pin code is provided when purchasing the Carepack
VIEWING CASE STATUS
From http://www.itrc.hp.com, under Resources, select Support Case Manager
•Registration on ITRC and linking a support agreement to a user ID is. For more information, go to:
http://www.itrc.hp.com and http://www.itrc.hp.com/service/entitlements/linkSupportAgreement.do
oProblems with ITRC? Once logged in, select the “Contact HP” link at the top-left section of the page. Select
“ask a question about using the IT resource center”

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PURCHASING /PRESALES
For information on purchasing any of the following, your first contact should be with your HP Sales Rep or HP Authorized
reseller:
•Spare parts
•Media Retention Service (Allows you to keep defective hard drives with sensitive data, rather than returning them)
•Training Services
•Installation Services
•Professional Services
•Etc.
To contact HP directly on these topics:
•Americas
800-BUY-MYHP
•All other regions
Find the appropriate number for your country at: http://welcome.hp.com/country/us/en/wwcontact_us.html
OTHER LEFTHAND /P4000 WEB PAGES
For general LeftHand / P4000 information and links to other useful information:
http://h18006.www1.hp.com/storage/highlights/lefthandsans.html
HP P4000G2 Product Page: www.hp.com/go/P4000
ADDENDUM A–LINKS SUMMARY
P4000 Firmware requirements and update information:
http://www.hp.com/storage/spock Go to “Other Hardware”, then “iSCSI / FCIP / DM (HP & Lefthand)”
ITRC: http://www.itrc.hp.com Includes:
- Signing up for access
- Knowledge Base
- View Support contracts
- Open support cases via Web
-Viewingcasestatus
- Software Update Manager
Instructions for linking SAID to ITRC account:
http://www.itrc.hp.com/service/entitlements/linkSupportAgreement.do
Download latest version (8.5) of P4000 SAN/iQ Upgrade Software:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=18964&pro
dSeriesId=3832580&prodNameId=4024943&swEnvOID=2078&swLang=13&mode=2&taskId=135&swItem=co-83610-1
Download Miscellaneous P4000 Software: (does not include full releases of San/iQ or Recovery images):
www.hp.com/go/P4000Downloads
Download P4000 System Recovery Images, and past versions of P4000 SAN/iQ Upgrade Software
www.itrc.hp.com/service/sum/home.do

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Download P4000 patches: www.hp.com >Support and Drivers > Download drivers and software (and firmware) >
Enter product “HP LeftHand” or “P4000” > GO > Select your Product > Select “Cross operating system (BIOS, Firmware,
Diagnostics, etc.”)
Service Console – Health Check installation instructions:
http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c01744668/c01744668.pdf
Sign up for product alerts via Subscribers Choice:
https://h30046.www3.hp.com/SubChoice/country/us/en/signin.aspx
Software update notifications via ITRC/SUM: https://www13.itrc.hp.com/service/sum/manageNotification.do
Technical documentation:
http://h20000.www2.hp.com/bizsupport/TechSupport/DocumentIndex.jsp?lang=en&cc=us&taskId=101&prodClassId=-
1&contentType=SupportManual&docIndexId=64180&prodTypeId=12169&prodSeriesId=3936136
General information: including technical documents under Product Information > Resource Library
www.hp.com/go/P4000
General information: http://h18006.www1.hp.com/storage/highlights/lefthandsans.html
HP/LeftHand forum:
http://forums13.itrc.hp.com/service/forums/categoryhome.do?admit=109447627+1271655072432+28353475&categ
oryId=1195
Sign up for IT Resource forums:
http://forums11.itrc.hp.com/service/forums/home.do?admit=109447626+1271815563215+28353475
Info on Support Contracts and Service offerings:
http://h18006.www1.hp.com/storage/highlights/lefthandsans.html
Installation Services Information:
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA2-4817ENW.pdf
Product training: http://hp.com/education/sections/storage.html
Purchasing training seats:
Contact your local HP sales rep, authorized reseller, or go to the following link and call the number for your particular
country: http://www.hp.com/education/news/contact-phone.html
Help Registering for Training: http://www.hp.com/education/news/contact-phone.html
Software / Hardware compatibility and End of Life policy: www.hp.com/go/P4000Compatibility
Licensing: http://webware.hp.com
Licensing help: Americas_[email protected] [email protected] [email protected]
Webware User Guide:
https://webware.hp.com/licensinghome/LicenseManagementGuide.asp?&SignIn=N&RedirectID=hppwelcome.asp&Validat
eMode=False&FromPage=LicenseManagementGuide.asp

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Entitlement Certificates: [email protected]
Viewing case status: http://www.itrc.hp.com
Purchasing / Presales: (non-Americas) http://welcome.hp.com/country/us/en/wwcontact_us.html
For Americas, dial 800-BUY-MYHP
ADDENDUM B–ACRONYM SUMMARY
P4000 – HP nomenclature for the iSCSI SAN product family
iSCSI – Internet SCSI, or Internet Small Computer Systems Interface
SAN – Storage Area Network
SAN/iQ – Name of the software comprising the OS and management of P4000 SANs
ITRC – IT Resource Center
SAID – Service Agreement ID
SUM – Software Update Manager
SPOCK – Website for Single Point Of Connectivity Knowledge
BIOS – Basic Input/Output System
CMC – Centralized Management Console for SAN/iQ
CLI – Command Line Interface
SRM – VMware Site Recovery Manager
SRA – Site Recovery Adapter, to interface with SRM
MPIO – Multi-Path I/O
DSM – Device Specific Module, to interface with Microsoft’s MPIO framework
VSS – Volume Shadow copy Service