HP StorageWorks X5000 Instruction Manual

HP ProLiant
Storage Server with Windows Storage
Server 2003 SP1 release notes
These release notes cover HP ProLiant Storage Servers and Data Protection Storage Servers running editions of
Microsoft® Windows Storage Server 2003 SP1. For storage servers running Windows Storage Server 2003 R2, see
the HP ProLiant release notes, part number 5697–6073.
Part number: 378129–401
Tenth edition: October 2006

VERSION: 5.6.2 (ProLiant Storage Server WebUI)
Description
These release notes cover HP ProLiant Storage Servers and Data Protection Storage Servers running
editions of Microsoft® Windows Storage Server 2003 SP1. For the release notes of storage server
products running Windows Storage Server 2003 R2, see part number 5697–6073.
Update recommendation Recommended
Supersedes These release notes supersede part number 378129–009, published in January 2006.
Product models
Thefollowingtableidentifies HP ProLiant Storage Servers or Data Protection Storage Servers (DPSS) that
are supported by these release notes.
Table 1 Servers released with WSS 2003 SP1 or lower
Upgrade OS HP ProLiant storage server
WSS 2003 Express OS •ML110
•ML110G2(320GBonly)
WSS 2003 Workgroup OS •DL100
•DL100 G2
•ML110 G2
•ML310 G3
WSS 2003 Standard OS •DL100 G2
•DL100 G2 DPSS
•ML310 G3 DPSS
•ML350 G4
•ML350 G4p
•ML370 G4
•DL380 G3
•DL380 G4
•DL380 G4 DPSS
•StorageWorks NAS 1500s
•StorageWorks NAS 2000s
WSS 2003 Enterprise OS •DL380G3(SANGatewayonly)
•DL380G4(SANGatewayonly)
•DL580 G2
•DL585
•StorageWorks NAS 4000s
•StorageWorks NAS 9000s
Operating systems
Microsoft Windows Storage Server 2003 SP1
Storage Server with Windows Storage Server 2003 SP1 release notes 3

Languages
When the Microsoft Multilingual User Interface (MUI) is installed on the HP ProLiant Storage Server,
the following languages are available:
•French
•Italian
•German
•Japanese
•Korean
•Simplified Chinese
•Spanish
•Traditional Chinese
Issues and workarounds
Issues and their workarounds have been identified and placed into categories. These categories are:
•Critcalissues, page 5
• Service Release 6.2 installation, page 5
•Microsoft Windows Server 2003 Service Pack 1,page9
• Storage server Web User Interface, page 11
•Configuration,page20
• Exchange databases,page22
•NFSclientsandServicesforNFS, page 24
•Clustering,page28
•Application Help, page 29
•Domain and workgroup settings, page 29
•Additional applications and utilities, page 30
•Microsoft Windows Storage Server 2003,page34
•Data Protection Manager,page35
•Quick Restore Process,page36
4

Critical issues
All issues for the Service Release are described under the major categories listed under "Issues and
workarounds" on page 4. However, HP directs your attention to the issues below, which are deemed of
critical importance, and repeats them here for your convenience.
Critical issues
Issue: Blue screen condition occurs when using Microsoft® Windows® Server 2003 SP1 with
StorageWorks NAS and ProLiant Storage Server products
Description Microsoft has offered Windows Server 2003 Service Pack 1 (SP1). If SP1 is
installed directly without Service Release 5.6 or the system patch provided in the
previous Service Release (SR5.5), a blue screen condition occurs when the HP
NAS server is restarted after the SP1 installation. At that point, the NAS server
no longer operates. The following customer bulletin contains further details and
affected products:
http://h20000.www2.hp.com/bizsupport/TechSupport/
Document.jsp?objectID=PSD_CB0204W
Workaround HP highly recommends that you install Windows Server 2003 SP1 using
the SR5.6 software. To learn more and order the Service Release, go to
http://software.hp.com, and select the Storage and NAS link under Product
Category. Select the HP Storage Server Service Release link for more information
about updates and enhancements.
Issue:Telnet service missing after SP1 installation
Description On all HP ProLiant Storage Server and StorageWorks NAS models, the Telnet
service can get uninstalled after installing Microsoft Server 2003 Service Pack 1.
The uninstallation of the Telnet service is caused by a system name of 15 or more
characters, and the service is not listed in Service Control Manager. Once the
Telnet service is uninstalled, it cannot be reinstalled.
Workaround Use a system name of 14 characters or less before installing Service Pack 1 so
as to not uninstall the service.
Service Release 6.2 installation
This section details known issues with the installation of Service Release 6.2 or use of the HP NAS
Updater utility. Applying this Service Release will update the ProLiant Storage Server using Windows
Storage Server 2003 SP1 to version 6.2 for the Service Release and version 5.6.2 for the ProLiant
Storage Server WebUI. Version information can be obtained:
•In the WebUI by clicking the Status tab. This displays a System Information screen containing version
information.
•On the HP NAS Updater utility screen.
NOTE:
Service Release 5.6 must be installed prior to installing Service Release 6.2.
Service Release 6.2 installation
Issue: Version control agent CP005770 cannot be installed on several NAS server models
Description Service Release 6.2 fails to install CP005770 on several models of HP ProLiant
Storage Server.
Storage Server with Windows Storage Server 2003 SP1 release notes 5

Service Release 6.2 installation
Workaround This issue has been found on NAS servers with SmartStart 7.1 and SmartStart 7.2.
Go to the Add or Remove Programs applet and uninstall the older Version Control
Agent, restart the Service Release 6.2 setup, and then select Smart Component
CP005770 for installation.
Issue: Minimum disk space requirement for Service Release 6.2 installation
Description The HP ProLiant Storage Server should have at least 1 GB of available space on
the system drive when installing the Service Release. The specificamountofdisk
space required depends on the components that are selected for installation.
Workaround There is no workaround, other than ensuring that the system drive where the Service
Release setup is installed has more than 1 GB of available disk space. To free
up disk space, unnecessary files can be deleted from the C:\temp folder. This
situation can also be avoided by ensuring that only the necessary components are
selected for installation when the Service Release setup is run.
Issue: Microsoft hotfix KB894537 cannot be installed on servers with SFU v3.5
Description Microsoft hotfix KB894537 cannot installed on servers with Services for Unix v3.5.
Workaround Microsoft hotfixes KB895398 and Q897078 are prerequisites and should be
selected and installed while installing KB894537. These hotfixes are listed in the
Service Release 6.2 Microsoft hotfix feature tree.
Issue: User intervention required during installation of SMS v2.01 on HP ProLiant DL100 G2 servers
with the IMB v3.0 driver
Description During installation of the Server Management System v2.01 on DL100 G2 servers,
the IMB v3.0 driver sometimes displays a security warning stating the driver does
not have digital signature.
Workaround AcceptingthewarningmessagebyclickingContinue proceeds with the installation
without any issues.
Issue: Running the Service Release 6.2 setup using a network share results in an Open File—Security
Warning message
Description When redirecting the NAS Updater utility to a network drive or share with Service
Release 6.2, the Windows Open File—Security Warning is displayed.
Workaround Select Run to allow the installation process to continue. This message may display
more than once.
Issue: PSP Smart Components remain checked even though the components were installed
Description Some ProLiant Support Pack (PSP) Smart Components remain checked for selection
in the Feature Selection screen when the Service Release 6.2 NAS Updater
installation is re-run after a previous installation. This issue is caused by the
necessary hardware required for the PSP components not being present on the
server.
Workaround There is no workaround. Having the PSP Smart Components checked does not
have any affect on their installation in this situation. This can be verified from the
PSP Smart Component log file located at C:\CPQSYSTEM\log\cpqsetup.log.
Issue: Intel NIC driver installation fails when installed over a network share
6

Service Release 6.2 installation
Description The installation of Intel network interface card driver fails when attempted over
anetworkshare.
Workaround Perform the installation directly from the Service Release DVD or by copying the
DVD contents to a local drive on the storage server.
Issue: Install Shield Error 1607/1628 during Service Release installation
Description Installation error 1607: Unable to install Install Shield
Scripting Runtime and/or 1628: failed to complete
installation may be reported during installation of the Service Release. This
error can occur for various reasons, the most prevalent being a driver did not
exit properly when the Service Release is run the first time. This issue is currently
under investigation.
Workaround Run the Service Release again after ensuring that no instances of the processes
named msiexec.exe,setup.exe,oridriver.exe are running.
Issue: Storage server fails to reboot when KB840141 and Remote Storage Windows component are
both installed
Description The storage server fails to reboot when Microsoft hotfix KB840141 and the Remote
Storage Windows component are both installed on the system. This problem is
currently under investigation.
Workaround Ensure that hotfix KB896718 (KB840141 is bundled as part of KB96718) is not
selected for installation during the Service Release setup if the Remote Storage
Windows component is already installed on the storage server. If hotfix KB840141
is already installed on the storage server, do not add the Remote Storage Windows
component to the system through the Microsoft Add or Remove Programs applet.
Issue: The NAS Updater utility installed with Service Release 5.6 cannot be used for installing Service
Release 6.2 components
Description The NAS Updater utility installed with Service Release 5.6 cannot be used to
launch the Service Release 6.2. Attempting to install Service Release 6.2 with the
older utility results in the error message Version of NAS Updater on this
system does not support SR6.2 installation. Please install
latest version of NAS Updater.
Workaround Install the NAS Updater utility bundled with Service Release 6.2 by using the
setup.exe file located at the root level of the DVD.
Issue: Text does not get resized properly with the NAS Updater utility
Description When the graphics settings are changed on a NAS server while running the
update application, the update application text does not get resized.
Workaround Close and restart the update application.
Storage Server with Windows Storage Server 2003 SP1 release notes 7

Service Release 6.2 installation
Issue: Service Release installation log information
Description The Service Release creates an installation log that may be difficult to locate and
interpret. Successive installation entries are appended at the end of the log file. In
addition to the Service Release installation log, there are supplemental installation
logs for reference. The locations of the log files are listed below.
•Service Release log file: c:\hpnas\SR\ServiceRelease.log
•ProLiant Smart Components (CPxxxxxx): c:\CPQSYSTEM\
log\cpqsetup.log
Note: Some ProLiant 100 series storage servers may not have this log file.
•Microsoft updates and hotfixes: c:\Windows\KBxxxxxx.log
Workaround The following information is provided to help interpret entries in the Service
Release installation log.
General system information logged prior to installation
[Information] [21\9\2006 11:35:46]: =====SR6.2 Log Information=====
[Information] System Information [21\9\2006
11:35:46]: ProLiant ML350 G4p Storage Server 5.5.0
[Information] System Information [21\9\2006 11:35:46]: WebUI Version:v5.6.2
[Information] System Information [21\9\2006
11:35:46]: Service Release Version:Version 6.2
[Information] System Information [21\9\2006 11:35:46]: NFS Version:v3.5
Component installation specificentries
There are three parts to the component specificentries:
1. Component to be installed
2. Test for availability
3. Installation results
For example:
[Information] Installing the Selected Features of [21\9\2006
11:37:42]: :Proliant System Smart Components\cp006489
[Information] test for file availability of
D:\hp\PSP\cp006489.exe [21\9\2006 11:37:42]: 1
[Information] Installation Detail for cp006489.exe [21\9\2006 11:37:55]: The
operation completed successfully.
NOTE:
The 1 or 0 at the end of the “test for file availability” message indicates
whether the file is available at the said location (1= ‘file is available’ and
0=‘file does not exist’).
For Microsoft updates, there may be a blank entry displayed in the log
entry. A blank entry is associated with a successful installation. For
example, [Information] Installation Detail for KB901214.exe
[21\9\2006 11:39:25]:
The following messages may appear for installation results:
•The system cannot find the file specified.
•Incorrect function.
•The network location cannot be reached. For information about network
troubleshooting, see Windows Help.
•The network path was not found.
These messages may indicate the installation of the component did not occur.
Three troubleshooting actions are:
1. Review the Service Release Readme file.
2. Check the supplemental installation logs corresponding with the component (if
aCPorKBtypecomponent).
3. Attempt installing the individual component located in either the HP or
Microsoft directory on the Service Release DVD.
8

Microsoft Windows Server 2003 Service Pack 1
This section describes issues that involve the installation and uninstallation of Microsoft Windows Server
2003 Service Pack 1 (SP1).
Microsoft Windows Server 2003 Service Pack 1
Issue: Blue screen condition occurs on NAS servers if Windows Server 2003 SP1 is uninstalled
Description If Microsoft Windows Server 2003 SP1 is uninstalled from NAS servers, a
blue screen condition occurs when the server is restarted again after the SP1
uninstallation.
Workaround Microsoft Windows Server 2003 SP1 is mandatory for HP NAS servers. HP
highly recommends that SP1 not be uninstalled.
Issue: Service Release 5.5 reference to PSP 7.2A and SP1 support clarification
Description There is confusion about Microsoft Windows Server 2003 SP1 support between
PSP 7.2A in Service Release 5.5 for ProLiant storage servers and PSP 7.3 offered
for ProLiant servers.
Workaround PSP 7.2A includes applicable PSP 7.3 updates that allows Service Release 5.5 to
support the installation of Windows Server 2003 SP1.
Issue: Telnet service missing after SP1 installation
Description On all HP ProLiant Storage Server and StorageWorks NAS models, the Telnet
service can get uninstalled after installing Microsoft Server 2003 Service Pack 1.
The uninstallation of the Telnet service is caused by a system name of 15 or more
characters, and the service is not listed in Service Control Manager. Once the
Telnet service is uninstalled, it cannot be reinstalled.
Workaround Use a system name of 14 characters or less before installing Service Pack 1 so
as to not uninstall the service.
Issue: Quest Consolidator 5.0 installation fails when installed on systems with Microsoft Windows
Server 2003 Service Pack 1
Description Installation of Quest Consolidator 5.0 on storage server systems that have
Microsoft Windows Server 2003 Service Pack 1 installed fails with the
messages Couldn’t start service and One or more of the Quest
Consolidator services was not configured properly. Please
open the Service Control Manager to configure the services
manually. This is caused by an incompatibility of the application with Microsoft
Windows Server 2003 Service Pack 1.
Workaround See the link http://questsupportlink.quest.com/eSupport/
Solution.asp?WAid=268453148.
Issue: The Emulex HBAnyware utility fails to install on systems with Microsoft Windows Server 2003
Service Pack 1
Description Attempts to install the Emulex HBAnyware utility, after installing Microsoft
Windows Server 2003 Service Pack 1 from the Service Release, fails with the
message Error 1931. The Windows Installer service cannot
update the system file C:\WINDOWS\system32\hbaapi.dll
because the file is protected by Windows. You may need
to update your operating system for this program to
work correctly. Package version: 2.0.4.0, OS Protected
versions:. This issue occurs because Service Pack 1 updates the component
hbaapi.dll, replacing the same Emulex file.
Storage Server with Windows Storage Server 2003 SP1 release notes 9

Microsoft Windows Server 2003 Service Pack 1
Workaround For Emulex support on Microsoft Windows Server 2003 Service Pack 1
and other details on this issue, see the site http://oak.emulex.com/fcsskb/
findsol2.asp?solution=17906.
Issue: The DFS service is stopped after SP1 installation
Description After installing the Microsoft Windows Server 2003 Service Pack 1 from the
Service Release, the DFS service stops. As a result, the DFS shares are not
accessible. Also, creating the DFS root or DFS links fails.
Workaround Using a Remote Desktop session on the storage server, select Start > Settings >
Control Panel > Administrative Tools > Services, and do the following:
1. Right-click Distributed File System and click Properties.
2. Change the Startup type in General Tab to Automatic.
3. Start the service.
Issue: The AdaptecStorageManagerAgent service hangs or terminates unexpectedly after installing
Microsoft Windows Server 2003 Service Pack 1
Description On storage servers with an Adaptec RAID controller card, the
AdaptecStorageManagerAgent service fails to start automatically after the
Microsoft Windows Server 2003 Service Pack 1 installation. This issue is currently
under investigation.
Workaround Restart the AdaptecStorageManagerAgent service manually from the Service
Control Manager window.
Issue: Windows Update/Automatic Update is disabled after uninstalling Microsoft Windows Server
2003 Service Pack 1
Description After enabling the Windows Update/Automatic Update from the Service Release
feature on certain ProLiant Storage Servers, the Windows Update/Automatic
Update can get disabled if Microsoft Windows Server 2003 Service Pack 1
is uninstalled.
NOTE:
HP does not recommend and Microsoft does not support uninstalling Service
Pack 1.
Workaround Run the Service Release setup again and install the Enable Windows
Update/Automatic Update feature.
Issue: Group Policy editor (gpedit.msc) is unusable after uninstalling Microsoft Window 2003
Service Pack 1
Description When you try to modify or view Group Policy objects (GPOs) after installing
Windows Server 2003 Service Pack 1, you can receive an error message similar
to The following entry in the [strings] section is too long
and has been truncated.
Some text can be displayed after this error message, and this text varies in
different scenarios. Additionally, if you click OK in the message window, a similar
error message can be repeated. Each error message that is repeated has different
text that is displayed after the error message.
Workaround The problem is addressed in the Microsoft Knowledge Base article KB842933:
The following entry in the [strings] section is too long and has been
truncated error message, when you try to modify or to view GPOs in
Windows Server 2003, Windows XP Professional, or Windows 2000. The
resolution for the problem is available on the Microsoft Support web site
http://support.microsoft.com/?id=842933.
10

Microsoft Windows Server 2003 Service Pack 1
Issue: HP WebUI and other HTTP requests fail with the message Service Unavailable
Description On certain ProLiant Storage Servers, if Microsoft Windows Server 2003 Service
Pack 1 is uninstalled, the IIS web server service W3SVC fails to serve HTTP
requests, generating the following message in the event log: Application
Pool DefaultAppPool is being disabled due to a series of
failures in the process(es) serving that application pool.
The issue is currently under investigation.
Workaround InstallMicrosoftWindowsServer2003ServicePack1againonthesystems
where the problem is seen.
Issue: Telnet service fails to start after uninstallation of Microsoft Windows Server 2003 Service Pack 1
Description On certain storage servers, if Microsoft Windows Server 2003 Service Pack 1 is
uninstalled, the Telnet service fails to start up. The following message is displayed
when the service is started from Service Control Manager: Could not start
the Telnet service on Local Computer. Error 13: the data
is invalid. This issue is currently under investigation.
Workaround Reconfigure the logon credentials of the Telnet service. To do this:
1. Select Telnet service from the Service Control Manager window.
2. Right-click and choose Properties.
3. In the Log On tab, change credentials to Local System Account.
4. Restart the service.
Storage server Web User Interface
This section provides additional information on using the WebUI.
Storage server Web User Interface
Issue: iLO settings on the ML310 G3 Storage Server cannot be updated properly through the WebUI
Description Using the HP ProLiant ML310 G3 Storage Server WebUI, iLO features like new
user creation and WINS server settings fail to configure. To access iLO settings
from the WebUI, select the Network tab and choose iLO Settings.
Workaround Do the following:
1. From the command prompt, stop the Web services by using the command
net stop w3svc.
2. Re-run the Service Release 5.6 installation, and re-install the HP WebUI.
3. After installation, reboot the system.
Issue: NetWare file sharing protocol’s name is missing or displayed as 4035007D in the WebUI
Description If you configure the File and Print Service for NetWare after installing Microsoft
Windows Server 2003 Service Pack 1, the WebUI does not report the NetWare
protocol or the NetWare protocol label is displayed as 4035007D (under Shares >
Sharing Protocols page).
Workaround OntheWebUI,gototheHP Utilities tab and select File and Print Service for
NetWare to manage NetWare file shares.
Issue: DFS properties related to a share on WebUI are not displayed after changing the host name
Storage Server with Windows Storage Server 2003 SP1 release notes 11

Storage server Web User Interface
Description After the network host name of the storage server is changed, the DFS property of
shares that were created before changing the host name are not displayed when
viewed from the Shares tab on the WebUI.
Workaround To view and modify any DFS property of shares which have this issue, use the DFS
administration utility from the storage server. Using a Remote Desktop session,
select Start > Settings > Control Panel > Administrative Tools > Distributed File
System, to manage the DFS shares.
Issue: Cannot search Web Administration Log in Japanese
Description When launching the WebUI and browsing to the Maintenance > Log > Web
AdministrationLogtab,choosingthefile type in the search list box, and entering a
Japanese string, the string matching fails.
WorkaroundSearch operations in the WebUI are currently only supported in English.
Issue: The Share Management page under Shares > Folders tab does not load
Description Launching the WebUI and browsing to the Shares > Folders tab, selecting a
volume, clicking Manage Share, and selecting Share > Properties, results in an
Invalid Syntax message from Internet Explorer.
This issue appears on HP Storage Servers with the Microsoft Windows Storage
Server 2003 (Exchange) feature pack installed. The cause is the length of the URL
generatedonthispage,whichgoesbeyond2083characters(maxURLlengthfor
Internet Explorer).
Workaround Open the WebUI, choose Shares > Shares,thenselectthesharenameandclick
Properties.
Issue: WebUI fails to function in some non-English modes
Description After installing MUI packages using the Service Release DVD and changing the
user language to a non-English language on the storage server, the WebUI being
accessed with the Microsoft Internet Explorer web browser on the storage server
may fail to function correctly.
Workaround Access the HP Storage Server WebUI using Microsoft Internet Explorer from a
remote system.
Issue: Online Volume Growth (OVG) is not displayed properly in Japanese
Description If you set the language to Japanese in the WebUI and select the Disk tab, OVG
displays as 4A000004.
OVG is not supported with the Japanese language.
Workaround Change the language to English. In the WebUI, choose the Language option
under the Maintenance tab and select English.
Issue: Sorting by “Total Size” does not work with Shares tab on Folders page
Description In the WebUI, a sort operation of the volumes or folders list based on the Total Size
column with the Shares tab on the Folders page does not work.
Workaround To obtain a sorted view of the volumes, use Windows Explorer on the HP ProLiant
Storage Server to sort the volumes based on size.
Issue: Time zone in Rapid Startup summary screen is shown in English regardless of the system language
12

Storage server Web User Interface
Description If you configure the date and time settings on a localized HP ProLiant Storage
Server through the Rapid Startup Wizard of the WebUI, the time zone displays in
the English language.
Workaround Toseethelocalizedtimezone,opentheclockfromthesystemtaskbar,and
choose Time Zone.
Issue: Selecting OVG components disables the WebUI secondary tabs
Description SelectingtheOVGpage(Disks>OVG)andclickingonanyOVGtaskswill
disable the secondary tab.
Workaround To reload the secondary tab under the page, renavigate to the Disks > OVG page.
Issue: Active HTML storage reports do not work correctly in Japanese
Description On a localized Japanese HP ProLiant Storage Server, storage reports in the active
HTML format created from the Storage Reports page (Shares > Storage Reports)
do not generate completely.
Workaround For applicable NAS servers, use the latest NAS Service Release DVD to install
Microsoft hotfixQ831654: You cannot see graph or a spreadsheet when you view
Active HTML Storage Reports. If the NAS Service Release DVD is not available,
change the language setting to English by selecting Maintenance > Languages
and generate the active HTML report.
Issue: Unable to format a volume with the WebUI
Description If you choose an existing volume and click Format on the Manage Volumes page,
enter a new Volume label, and then click OK, the format may not take effect.
Workaround Verify that there are no applications accessing and locking files and folders within
the drive before formatting the drive.
Issue: Volume mount fails when drive letter is reused
Description When changing the mount point of a volume through the WebUI while the volume
is in use, the WebUI does not give any indication that the volume is currently
being used and forces a mount point change. For example, if Microsoft Windows
ExploreriscurrentlybrowsedtoafolderonavolumemountedatF:,andtheWebUI
is used to change the mount point to G:, the WebUI will not indicate the volume is
in use and will force the mount point change. Also, if the WebUI is used to return
the mount point back to F:, the volume may appear as UnMounted in the WebUI.
Workaround Asy
stem reboot restores the volume mount point to F: and the volume details
are displayed properly in the WebUI.
Issue: Reboot required after remounting a local disk volume on a mount point or drive letter that is
currently being used by a mapped network share
Description If a network share is currently being mapped on the storage server at a specified
drive letter (for example, Y:) and an administrator mounts a local disk volume using
that same specified drive letter (Y:) through the WebUI Manage Volumes page,
conflicting information may be reported from various WIN32 API applications.
Workaround Disconnect the mapped network share from the specified drive letter (Y:) using the
net use Y: /d command from a command prompt and reboot the storage
server. To prevent such issues, always check and verify that the given mount point
or drive letter path is not being used before mounting a disk volume or network
share on that mount point.
Storage Server with Windows Storage Server 2003 SP1 release notes 13

Storage server Web User Interface
Issue: Error while creating an NFS-shared folder
Description If you create a folder on the storage server and enable NFS sharing for the folder,
an NTFS File ID is created. If that folder is deleted and a new folder is created
using the same name, NFS sharing is automatically enabled using the same NFS
settings as the original folder.
Workaround Try not to reuse folder names. If the same folder name is necessary, the NFS
client needs to remount the NFS share.
Issue: Extend function may show an available disk space value greater than the amount of space
that a disk volume can grow
Description The extend function within the WebUI does not recognize extended disk volume
partition boundaries. As such, if an extended partition is created that consumes
part of a disk and the extended partition has a logical drive that consumes a
portion of the extended partition, the WebUI may report that all available disk
space on that disk is usable for extending the logical drive within the extended
partition.
Workaround Because extended partitions are seen as virtual physical disks, the logical drive
within the extended partition can only be extended to the size of the extended
partition. Primary partitions and dynamic disks are not affected by this issue.
Issue: Secure Path Manager displays Unable to complete your request error window
Description Accessing Secure Path Manager through the WebUI Secure Path Manager page
may return an Unable to complete your request due to added
security features error dialog box and a Security Alert dialog box. These
dialog boxes are benign and are caused by the WebUI pointing to Secure Path
Manager unsecured HTTP port 2301 instead of the required Secure Path Manager
secured HTTPS port 2381.
Workaround Click Yes on the Security Alert dialog box to display the HP Insight Manager/Secure
Path Manager login page at port 2381. Log in and access Secure Path Manager.
Issue: Rapid startup wizard does not function if a network interface has not been enabled
Description Rapid startup wizard does not function if a network interface has not been enabled.
Workaround Before using the rapid startup wizard in the WebUI, ensure that at least one
network interface has been enabled.
Issue: In Storage Reports, the Japanese folder names are not displayed correctly
Description This issue appears in the folder name displayed on the tool tip of the pie chart
version of the storage report.
Workaround HP engineers are working to resolve this issue.
Issue: Enable boot floppy feature in the WebUI does not work
Description Theenablebootfloppy feature in the WebUI does not work.
Workaround If a floppy boot is required, use the ROM-Based Setup Utility (press F9 during
system boot) to enable the floppy on boot.
Issue: WebUI pages have errors when logged in as a domain administrator
14

Storage server Web User Interface
Description Some pages in the DL585 Storage Server WebUI have an error when you are
running the WebUI logged in as a domain administrator.
Workaround Add localhost and the IP address of the system to the trusted zone to allow the
WebUI to work correctly.
Issue: WebUI Rapid Startup wizard does not change administrator password
Description In the Rapid Startup wizard administrator account page, enter a password that
does not meet complexity requirements. WebUI correctly displays a message
indicating requirements are not met. Go back and enter a password that does
meet requirements. The Rapid Startup wizard completes with no error, but the
password is not changed.
Workaround The administrator password may be changed via the remote desktop.
Issue: Cannot create shadow copies if multiple volumes are selected
Description If multiple volumes are selected and one or more volumes is smaller than 350
MB, the shadow copy will fail.
Workaround When multiple volumes are selected for creating shadow copies, make sure that
all volumes are larger than 350 MB.
Issue: Unformatted volumes or partitions are reported as 0 MB when displayed in the WebUI
Description On a newly created partition or dynamic volume, if the user does not format the
partition or volume, the Disks page of the WebUI displays the partition or volume as
0 MB, even though Logical Disk Manager reports the volume to be the correct size.
Workaround Format the volume or partition, and then refresh the WebUI.
Issue: Format fails on disks with no volume mount point or drive letter
Description On a newly created partition or dynamic volume, if you do not mount or assign
a drive letter to the partition or volume and then attempt to format the disk, the
format fails.
Workaround The volume or partition must have either a drive letter or mount point assigned.
Right-click the volume and select Change drive letter or paths. After assigning a
drive letter or mount point, the disk can be formatted. After the format is complete,
the path or drive letter may be removed.
If you choose an existing volume and click Format on the Manage Volumes page,
enter a new Volume label, and then click OK, the format may not take effect.
Verify that there are no applications accessing and locking files and folders within
the drive before formatting the drive.
Issue: Can create a VSS snapshot on VSS disabled volume
Description It is possible to create a VSS snapshot on a disabled volume.
This problem is the result of confusion over the meaning of the term disabled. The
intent of disabling a volume is to clear all settings, not to prevent shadow copies
from being created.
Storage Server with Windows Storage Server 2003 SP1 release notes 15

Storage server Web User Interface
Workaround When shadow copies are disabled on a volume, all existing shadow copies on the
volume are deleted as well as the schedule for making new shadow copies. To
disable shadow copies on a volume:
1. On the primary navigation bar, click Disks.
2. Click the Shadow Copies tab.
3. On the Manage Shadow Copies page, select one or more volumes on which
to disable shadow copies.
4. In the Tasks list, click Disable.TheDisable Shadow Copies page identifies the
volume for which shadow copies will be disabled.
5. Click OK to delete all existing shadow copies and settings for the volume.
CAUTION:
When the Shadow Copies service is disabled, all shadow copies on the
selected volumes are deleted. After being deleted, shadow copies cannot
be restored.
Issue: Previously created group overwritten with no warning
Description OpentheWebUIandclicktheSharestab.SelectFilescreening>Groups>New.
It is possible to create a group having the same name as an existing group. In this
situation, the WebUI overwrites the previously created group without informing you
that a group with the specified name already exists.
Workaround Make sure to specify a unique name for each file screening group.
Issue: WebUI allows only once per day scheduling of shadow copies
Description OpeningtheWebUIandselectingDisks>ShadowCopies>Newdoesnotallow
amoreg
ranular scheduling of shadow copies than one per day. The warning
indicates not to schedule more that one per hour, but that is not possible via the
WebUI (Windows desktop allows hourly creation).
Workaround Add finer granularity by using Microsoft Remote Desktop:
1. Run Explorer.
2. Right-click Properties on the desired disk.
3. Select Shadow Copies > Settings > Schedule > New to schedule shadow
copies more frequently than once per day.
Issue: Change of DNS suffix does not work
Description Using the following steps, the DNS suffixisnotchanged:
1. Set the Server Name DNS suffix using Remote Desktop (for example,
bob.com).
2. Open the WebUI.
3. Click on the Welcome tab.
4. Select Set Server Name.
5. Change the DNS Suffix (from: bob.com to server.wss).
The following message results: There was a failure in the Change
System settings. (80070A87).
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Storage server Web User Interface
Workaround Perform the following:
1. Logon to Remote Desktop through the WebUI.
2. Right-click on My Computer.
3. Select Properties.
4. Click Change.
5. Click More.
6. Change or enter the DNS suffixinthetextboxprovided,andthenclickOK.
7. Restart the system.
Issue: Information for Web User Interface components is not included in the
Take a Tour WebUI
Description The following WebUI components are missing from Take a Tour:
•SNMP Setup
•Adaptec Storage Manager
Workaround For details on SNMP setup, click the Help tab. From the Help menu, click Network
Setup > SNMP Settings.
For details on Adaptec Storage Manager, click the Disks tab, and then click the
Adaptec Storage Manager subtab. From within Adaptec Storage Manager, click
the Help menu to access the Adaptec Storage Manager documentation.
Issue: Improper closure of Remote Desktop
Description Certain operations can leave the utilities running if the browser is closed instead
of exiting from the program via the application menu or logging off the Remote
Desktop session. Some applications may become orphaned in this manner when
theRemoteDesktopSessionisexitedimproperly. AmaximumoftwoRemote
Desktop sessions may be used at any given time. Improper exiting from a session
can result in the sessions becoming consumed.
Workaround To close inactive or orphaned Terminal Service sessions, log in to the NAS server
console as administrator and terminate the sessions and processes using Terminal
Services Manager via Start > Programs > Administrative Tools.
Issue: Disabled network cards not visible in the WebUI
Description If a network card is disabled, the network card does not appear in the WebUI.
Workaround RemoteDesktopmustbeusedtore-enablethenetworkcardbeforeitisvisible
again in the WebUI. Rapid Startup becomes unresponsive if a NIC Team is
established and then Rapid Startup is run with the team in place. The network
settings pages become unresponsive, and the wizard page cannot be exited. To
exitRapidStartup,clicksomeothermenuitemintheWebUI.
Issue: Renaming host does not change address bar of browser
Description When renaming the host from the WebUI, the server will restart but the address
bar identification is not altered. The WebUI may continue to function, but the
following may result:
•A message stating The page cannot be displayed.
•ATerminalServicesscripterror.
Workaround Type the new name of the server into the address bar.
Issue: Renaming host forces a restart where the restart page does not refresh
Storage Server with Windows Storage Server 2003 SP1 release notes 17

Storage server Web User Interface
Description When renaming the host or altering the host name in the Rapid Startup Wizard,
the restart page does not refresh to the Welcome page.
Workaround Retype the new host name in the address bar on port 3202.
Issue: Altering the network interface from DHCP to static causes the page to not return
Description If the WebUI is used to alter the IP settings of the port from which you are
managing, the host will be unreachable from the current address. When this
happens,thenetworkinterfacepagebuttonsbecomegrayedoutandthepage
does not return, although the settings take affect.
Workaround To access theWebUIagain,closeandopenthebrowserandnavigatetothe
newly identified management port.
Issue: Managing NTFS mount points
Description There is currently no facility for managing NTFS mount points in the WebUI.
Workaround To create or manage NTFS mount points, you must use Remote Desktop. To start
Remote Desktop, select Maintenance > Remote Desktop on the navigation menu.
Issue: Volume mount points are improperly displayed on Volume page
Description By design, volume mount point paths are not displayed on the Volume page.
Workaround To view mount points, access the advanced disk management selection, right-click
each drive, and then select Change drive letters and path.
Issue: WebUI continues to display orphaned shares
Description In Windows Storage Server 2003, deleting a disk that contains a share leaves an
orphaned share on the file system. Orphaned shares continue to be displayed in
the WebUI until removed or until the system or service is restarted.
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Storage server Web User Interface
Workaround There are three methods for removing orphaned CIFS and NFS shares from the
system. Methods 1 and 2 cause an interruption in service.
1. Restart the Server service:
a. Open the WebUI.
b. Click Maintenance > Remote Desktop,andthenlogin.
c. Right-click My Computer,andthenchooseManage.
d. Open the Services portion of the management tree.
e. Right-clickServer, and then select Restart.
2. Restart the storage server:
a. Open the WebUI.
b. Browse to Maintenance > Shutdown > Restart.
c. Click OK to restart the storage server.
3. Rebuild the share drive and share folder, and then remove each share.
a. Open the WebUI.
b. Click Maintenance > Remote Desktop,andthenlogin.
c. Create a disk and map it to the same drive letter as the orphaned share.
d. Re-create the path to the orphaned share.
e. Delete the share.
If the orphaned share was also an FTP share:
1. Click the Management Console icon found on the desktop.
2. Click Core Operating System.
3. Click Internet Information Services.
4. Click the storage server machine name.
5. Click the Default FTP site tab.
6. Right-click the name of the share to delete.
7. Click Delete.
If the orphaned share was also an HTTP share:
1. Click the Management Console icon found on the desktop.
2. Click Core Operating System.
3. Click Internet Information Services.
4. Click the storage server machine name.
5.Click the Shares tab.
6.Right-clickthenameofthesharetodelete.
7.Click Delete.
Issue: Active HTML storage reports do not display file information properly
Description When the storage report format is set as active HTML, the report does not show
any file information when opened with Internet Explorer.
Workaround Set the storage report format to standard HTML to view the entire contents of the
report.
Issue: List boxes do not scroll properly
Description Some versions of Internet Explorer fail to scroll through list boxes that are scrolled
out of view from the browser window and then scrolled back into view.
Workaround Maximize the browser window so that the entire list box is displayed.
Issue: DFS root does not update on file share page
Storage Server with Windows Storage Server 2003 SP1 release notes 19

Storage server Web User Interface
Description IfaDFSrootiscreatedandenabledbydefaultonshares,andthenre-created
laterunderanewname,theFileSharepagedoesnotupdatetheDFSlocalroot
information and attempts to create DFS entries under the old name.
Workaround Access the Distributed File System Properties page, update the default DFS
information, and then click OK. The File Share page now contains the proper
DFS information.
Issue: FAT and FAT32 volumes are not displayed on the Volumes main page
Description FAT and FAT32 volumes are not displayed on the Volumes main page.
Workaround Because the Disks > Volumes main page of the WebUI can only manage NTFS
volumes, the page only displays NTFS volumes.
Issue: Storage Manager not localized in the WebUI
Description Storage Manager is not localized in the WebUI when the language is changed to
Japanese. String IDs appear where the localized strings should be after Japanese
is selected.
Workaround Performthefollowingsteps:
1. Access Add or Remove Programs located in the Control Panel. Uninstall the
following applications:
a. KB840141
b. Storage Manager
2. Reboot.
3. Navigate to c:\hpnas\components\storagemanager.
4. Install Storage Manager with English and Japanese selected.
5. Install KB840141.
Issue: Array Configuration Utility in the WebUI fails to start
Description When accessing the WebUI Array Configuration Utility (ACU) from the Array
Management page, the ACU fails to start correctly.
Workaround Terminal service into the device, and start the ACU setup from the local desktop
(Start>Programs>HPSystemTools>HPArrayConfiguration Utility > Setup HP
Array Configuration Utility). A dialog box is displayed that asks you to select
an Execution Mode. Choose Remote Service Mode. The ACU is now available
from within the WebUI.
Configuration
This section provides additional information on configuring your storage server.
Configuration
Issue: An unknown PCI serial port device can be seen in Windows Device Manager
Description On the ML310 G3 storage server, if the optional serial port is enabled, a PCI
serial port can show up as an unknown device.
Workaround Reboot the system, press F9 during boot to enter the RBSU, open the Advanced
Options, choose the Erase Non-volatile Memory option, and confirm the erase.
This sets the BIOS back to factory defaults.
Issue: Replacement drive does not remirror data drive
20