HPE ProLiant DL385 Gen10 User manual

HPE ProLiant DL385 Gen10 Server User
Guide
Part Number: 880928-001
Published: November 2017
Edition: 1
Abstract
This document is for the person who installs, administers, and troubleshoots servers and
storage systems. Hewlett Packard Enterprise assumes you are qualified in the servicing of
computer equipment and trained in recognizing hazards in products with hazardous energy
levels.

© Copyright 2017, Hewlett Packard Enterprise Development LP
Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett
Packard Enterprise products and services are set forth in the express warranty statements accompanying
such products and services. Nothing herein should be construed as constituting an additional warranty.
Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained
herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession,
use, or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer
Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government
under vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard
Enterprise has no control over and is not responsible for information outside the Hewlett Packard
Enterprise website.

Contents
Component identification.......................................................................8
Front panel components............................................................................................................... 8
Front panel LEDs and buttons.................................................................................................... 10
UID button functionality.................................................................................................... 14
Power fault LEDs..............................................................................................................14
Systems Insight Display LEDs......................................................................................... 15
Systems Insight Display combined LED descriptions...................................................... 16
Rear panel components..............................................................................................................18
Rear panel LEDs.........................................................................................................................18
System board components......................................................................................................... 20
System maintenance switch descriptions........................................................................ 21
DIMM slot locations.....................................................................................................................22
Processor and socket components.............................................................................................23
Drives..........................................................................................................................................23
SAS/SATA drive components and LEDs.......................................................................... 23
NVMe drive components and LEDs................................................................................. 24
uFF drive components and LEDs.....................................................................................25
Fan bay numbering..................................................................................................................... 26
Drive box identification................................................................................................................27
Drive bay numbering...................................................................................................................28
Drive bay numbering: Smart Array controller................................................................... 29
Drive bay numbering: SAS expander...............................................................................30
Drive bay numbering: NVMe drives................................................................................. 33
uFF drive bay numbering................................................................................................. 33
Operations............................................................................................. 35
Power up the server....................................................................................................................35
Power down the server............................................................................................................... 35
Extend the server from the rack..................................................................................................35
Extending the server from the rack............................................................................................. 36
Removing the server from the rack.............................................................................................37
Installing the server into the rack................................................................................................ 37
Remove the access panel...........................................................................................................39
Installing the access panel..........................................................................................................39
Removing the fan cage............................................................................................................... 40
Installing the fan cage................................................................................................................. 41
Removing the air baffle or midplane drive cage..........................................................................41
Installing the air baffle................................................................................................................. 43
Removing a riser cage................................................................................................................ 44
Removing a riser slot blank.........................................................................................................45
Removing the hard drive blank................................................................................................... 46
Releasing the cable management arm ...................................................................................... 46
Accessing the Systems Insight Display...................................................................................... 47
Setup...................................................................................................... 48
HPE support services..................................................................................................................48
Setup overview........................................................................................................................... 48
Operational requirements.................................................................................................49
Contents 3

Space and airflow requirements............................................................................49
Temperature requirements.................................................................................... 50
Power requirements.............................................................................................. 50
Electrical grounding requirements.........................................................................50
Server warnings and cautions..........................................................................................51
Rack warnings..................................................................................................................52
Electrostatic discharge..................................................................................................... 52
Server box contents......................................................................................................... 53
Installing hardware options ............................................................................................. 53
Configuring the server......................................................................................................53
Installing or deploying an operating system..................................................................... 53
Registering the server...................................................................................................... 54
Hardware options installation..............................................................55
Product QuickSpecs................................................................................................................... 55
Introduction................................................................................................................................. 55
Installing the bezel and bezel lock.............................................................................................. 55
Power supply options..................................................................................................................56
Hot-plug power supply calculations..................................................................................56
Installing a redundant hot-plug power supply...................................................................56
Drive options............................................................................................................................... 57
Drive guidelines................................................................................................................57
Supported drive carriers...................................................................................................58
Installing a hot-plug SAS or SATA drive........................................................................... 58
Installing an NVMe drive.................................................................................................. 59
Installing a uFF drive and SCM drive carrier....................................................................60
Installing an M.2 drive...................................................................................................... 61
Fan options................................................................................................................................. 62
Installing high-performance fans...................................................................................... 63
Memory options...........................................................................................................................65
Memory-processor compatibility information....................................................................65
SmartMemory...................................................................................................................66
Memory subsystem architecture...................................................................................... 66
DIMM ranks .....................................................................................................................66
DIMM label identification.................................................................................................. 67
Memory configurations.....................................................................................................68
Advanced ECC memory configuration.................................................................. 68
DIMM population information........................................................................................... 68
Identifying the processor type.......................................................................................... 68
Installing a DIMM..............................................................................................................69
Controller options........................................................................................................................70
Installing a storage controller........................................................................................... 70
Installing a Universal Media Bay.................................................................................................72
Drive cage options...................................................................................................................... 74
Installing a front 8NVMe SSD Express Bay drive cage....................................................74
Installing a front 6SFF SAS/SATA + 2NVMe Premium drive cage...................................75
Installing airflow labels...........................................................................................77
Installing a front 8SFF SAS/SATA drive cage in box 1.....................................................79
Installing a front 8SFF SAS/SATA drive cage in box 2.....................................................81
Installing a front 2SFF NVMe/SAS/SATA Premium drive cage........................................ 82
Installing a midplane 4LFF SAS/SATA drive cage........................................................... 85
Installing a rear 2SFF SAS/SATA drive cage in the primary or secondary riser...............88
Installing a rear 2SFF SAS/SATA drive cage over the power supplies............................ 91
Installing a rear 3LFF SAS/SATA drive cage....................................................................94
Riser and riser cage options....................................................................................................... 95
4Contents

Installing primary and secondary risers............................................................................96
Installing tertiary risers..................................................................................................... 97
Installing a secondary riser cage......................................................................................98
Installing a tertiary riser cage........................................................................................... 99
Installing the 2NVMe slimSAS riser option.....................................................................102
Installing the 8NVMe slimSAS riser option.....................................................................103
Expansion slots.........................................................................................................................104
Supported PCIe form factors..........................................................................................104
Installing expansion boards............................................................................................105
Installing a 12G SAS Expander Card.............................................................................107
Installing a GPU card......................................................................................................110
Installing an intrusion detection switch......................................................................................114
Installing a Smart Storage Battery.............................................................................................115
Installing a rear serial port interface.......................................................................................... 116
Installing a Systems Insight Display..........................................................................................119
Installing a FlexibleLOM adapter.............................................................................................. 121
Installing a 1U or high-performance heatsink........................................................................... 123
Installing a processor................................................................................................................ 125
HPE Trusted Platform Module 2.0 Gen10 option......................................................................127
Overview........................................................................................................................ 127
HPE Trusted Platform Module 2.0 Guidelines................................................................128
Installing and enabling the HPE TPM 2.0 Gen10 Kit..................................................... 128
Installing the Trusted Platform Module board......................................................128
Enabling the Trusted Platform Module................................................................ 131
Retaining the recovery key/password................................................................. 132
Cabling................................................................................................. 134
HPE ProLiant Gen10 DL Servers Storage Cabling Guidelines.................................................134
Cabling diagrams...................................................................................................................... 134
Cable routing: Front 2SFF SAS side by side for LFF.....................................................138
Cable routing: Front 2SFF drive option for SFF............................................................. 138
Cable routing: Front 2SFF drive option for LFF............................................................. 139
Cable routing: Front/rear 2Premium SAS (SFF + LFF)..................................................139
Cable routing: Front 8SFF SAS/SATA drive options...................................................... 140
Cable routing: Midplane 4LFF SAS/SATA drive option.................................................. 142
Cable routing: Rear 2SFF SAS/SATA riser drive options...............................................142
Cable routing: Rear 3LFF SAS/SATA drive option for system board............................. 143
Cable routing: Rear 3LFF SAS/SATA drive option for SAS Expander........................... 144
Cable routing: HPE 12G SAS Expander ....................................................................... 144
Cable routing: Front 2SFF NVMe side-by-side drive options.........................................145
Cable routing: Front/rear 2SFF Premium.......................................................................146
Cable routing: Front 8SFF NVMe/SAS premium drive option........................................146
Cable routing: Front 8SFF NVMe drive options............................................................. 147
Cable routing: 8NVMe Bay 1 drive options.................................................................... 149
Cable routing: Bays 1 and 2 8Premium......................................................................... 149
Cable routing: External USB 2.0 cable...........................................................................150
Cable routing: Systems Insight Display..........................................................................150
Software and configuration utilities.................................................. 152
Server mode..............................................................................................................................152
Product QuickSpecs................................................................................................................. 152
Active Health System Viewer....................................................................................................152
Active Health System..................................................................................................... 152
Active Health System data collection.................................................................. 153
Contents 5

Active Health System Log................................................................................... 153
HPE iLO 5................................................................................................................................. 153
iLO Federation............................................................................................................... 154
iLO Service Port............................................................................................................. 154
iLO RESTful API.............................................................................................................155
RESTful Interface Tool................................................................................................... 155
iLO Amplifier Pack..........................................................................................................155
Intelligent Provisioning.............................................................................................................. 155
Intelligent Provisioning operation................................................................................... 156
Management Security............................................................................................................... 156
Scripting Toolkit for Windows and Linux................................................................................... 157
UEFI System Utilities................................................................................................................ 157
Selecting the boot mode ............................................................................................... 157
Secure Boot................................................................................................................... 158
Launching the Embedded UEFI Shell ........................................................................... 159
HPE Smart Storage Administrator............................................................................................ 159
USB support..............................................................................................................................160
External USB functionality..............................................................................................160
Redundant ROM support.......................................................................................................... 160
Safety and security benefits........................................................................................... 160
Keeping the system current...................................................................................................... 160
Updating firmware or system ROM................................................................................ 160
Service Pack for ProLiant....................................................................................161
Updating firmware from the System Utilities .......................................................162
Updating the firmware from the UEFI Embedded Shell ..................................... 163
Online Flash components....................................................................................163
Drivers............................................................................................................................163
Software and firmware................................................................................................... 163
Operating system version support................................................................................. 164
HPE Pointnext Portfolio..................................................................................................164
Proactive notifications.................................................................................................... 164
Troubleshooting.................................................................................. 165
NMI functionality........................................................................................................................165
Troubleshooting resources........................................................................................................165
Safety, warranty, and regulatory information................................... 166
Safety and regulatory compliance.............................................................................................166
Warranty information.................................................................................................................166
Regulatory information..............................................................................................................166
Belarus Kazakhstan Russia marking............................................................................. 166
Turkey RoHS material content declaration.....................................................................167
Ukraine RoHS material content declaration................................................................... 167
Specifications......................................................................................168
Environmental specifications.................................................................................................... 168
Mechanical specifications......................................................................................................... 168
Power supply specifications......................................................................................................169
HPE 500W Flex Slot Platinum Hot Plug Low Halogen Power Supply........................... 170
HPE 800W Flex Slot Platinum Hot Plug Low Halogen Power Supply........................... 171
HPE 800W Flex Slot Titanium Hot Plug Low Halogen Power Supply............................171
HPE 800W Flex Slot Universal Hot Plug Low Halogen Power Supply.......................... 172
HPE 800W Flex Slot -48VDC Hot Plug Low Halogen Power Supply.............................173
6Contents

HPE 1600W Flex Slot Platinum Hot Plug Low Halogen Power Supply......................... 174
Support and other resources.............................................................175
Accessing Hewlett Packard Enterprise Support....................................................................... 175
Accessing updates....................................................................................................................175
Customer self repair..................................................................................................................176
Remote support........................................................................................................................ 176
Warranty information.................................................................................................................176
Regulatory information..............................................................................................................177
Documentation feedback.......................................................................................................... 177
Contents 7

Component identification
Front panel components
SFF front panel components
Item Description
1 Box 1 (optional drives or universal media bay)
2 Box 2 (optional drives)
3 Box 3 drives 1 through 8
4 Serial label pull tab or optional Systems Insight Display
5 iLO service port
6 USB 3.0 port
Universal media bay components
Item Description
1 USB 2.0 port
2 Video display port
3 Optical disk drive (optional)
4 Drives (optional)
8 Component identification

12LFF front panel components
Item Description
1 Drive bays
8LFF front panel components
Item Description
1 Drives (optional)
2LFF power switch module
3 Drive bays
LFF power switch module components
Component identification 9

Item Description
1 Optical disk drive
2 Serial label pull tab
3 USB 3.0 port
4 iLO service port
5 Video display port
Front panel LEDs and buttons
SFF front panel LEDs and button
Item Description Status
1 Power On/Standby button and
system power LED1• Solid green = System on
• Flashing green (1 Hz/cycle per sec) = Performing
power on sequence
• Solid amber = System in standby
• Off = No power present2
2 Health LED1
• Solid green = Normal
• Flashing green (1 Hz/cycle per sec) = iLO is
rebooting
• Flashing amber = System degraded
• Flashing red (1 Hz/cycle per sec) = System critical3
Table Continued
10 Front panel LEDs and buttons

Item Description Status
3 NIC status LED1
• Solid green = Link to network
• Flashing green (1 Hz/cycle per sec) = Network
active
• Off = No network activity
4 UID button/LED1
• Solid blue = Activated
• Flashing blue:
◦ 1 Hz/cycle per sec = Remote management or
firmware upgrade in progress
◦ 4 Hz/cycle per sec = iLO manual reboot
sequence initiated
◦ 8 Hz/cycle per sec = iLO manual reboot
sequence in progress
◦ Off = Deactivated
1 When all four LEDs described in this table flash simultaneously, a power fault has occurred.
2 Facility power is not present, the power cord is not attached, no power supplies are installed, power supply failure has
occurred, or the power button cable is disconnected.
3 If the health LED indicates a degraded or critical state, review the system IML or use iLO to review the system health
status.
12LFF front panel LEDs and button
Component identification 11

Item Description Status
1 Health LED1
• Solid green = Normal
• Flashing green (1 Hz/cycle per sec) = iLO is
rebooting
• Flashing amber = System degraded
• Flashing red (1 Hz/cycle per sec) = System critical2
2 Power On/Standby button and
system power LED1• Solid green = System on
• Flashing green (1 Hz/cycle per sec) = Performing
power on sequence
• Solid amber = System in standby
• Off = No power present3
3 NIC status LED1
• Solid green = Link to network
• Flashing green (1 Hz/cycle per sec) = Network
active
• Off = No network activity
4 UID button/LED1
• Solid blue = Activated
• Flashing blue:
◦ 1 Hz/cycle per sec = Remote management or
firmware upgrade in progress
◦ 4 Hz/cycle per sec = iLO manual reboot
sequence initiated
◦ 8 Hz/cycle per sec = iLO manual reboot
sequence in progress
• Off = Deactivated
1 When all four LEDs described in this table flash simultaneously, a power fault has occurred.
2 If the health LED indicates a degraded or critical state, review the system IML or use iLO to review the system health
status.
3 Facility power is not present, the power cord is not attached, no power supplies are installed, power supply failure has
occurred, or the power button cable is disconnected.
12 Component identification

LFF power switch module LEDs and button
Item Description Status
1 UID button/LED1
• Solid blue = Activated
• Flashing blue:
◦ 1 Hz/cycle per sec = Remote management or
firmware upgrade in progress
◦ 4 Hz/cycle per sec = iLO manual reboot
sequence initiated
◦
◦ 8 Hz/cycle per sec = iLO manual reboot
sequence in progress
• Off = Deactivated
2 Health LED1
• Solid green = Normal
• Flashing green (1 Hz/cycle per sec) = iLO is
rebooting
• Flashing amber = System degraded
• Flashing red (1 Hz/cycle per sec) = System critical2
Table Continued
Component identification 13

Item Description Status
3 NIC status LED1
• Solid green = Link to network
• Flashing green (1 Hz/cycle per sec) = Network
active
• Off = No network activity
4 Power On/Standby button and
system power LED1• Solid green = System on
• Flashing green (1 Hz/cycle per sec) = Performing
power on sequence
• Solid amber = System in standby
• Off = No power present3
1 When all four LEDs described in this table flash simultaneously, a power fault has occurred.
2 If the health LED indicates a degraded or critical state, review the system IML or use iLO to review the system health
status.
3 Facility power is not present, the power cord is not attached, no power supplies are installed, power supply failure has
occurred, or the power button cable is disconnected.
UID button functionality
The UID button can be used to display the HPE ProLiant Pre-boot Health Summary when the server will
not power on. For more information, see the latest HPE iLO User Guide on the Hewlett Packard
Enterprise website.
Power fault LEDs
The following table provides a list of power fault LEDs, and the subsystems that are affected. Not all
power faults are used by all servers.
Subsystem LED behavior
System board 1 flash
Processor 2 flashes
Memory 3 flashes
Riser board PCIe slots 4 flashes
FlexibleLOM 5 flashes
Removable HPE Flexible Smart Array
controller/Smart SAS HBA controller
6 flashes
System board PCIe slots 7 flashes
Power backplane or storage backplane 8 flashes
Power supply 9 flashes
14 UID button functionality

Systems Insight Display LEDs
The Systems Insight Display LEDs represent the system board layout. The display enables diagnosis with
the access panel installed.
Description Status
Processor LEDs Off = Normal
Amber = Failed processor
DIMM LEDs Off = Normal
Amber = Failed DIMM or configuration issue
Fan LEDs Off = Normal
Amber = Failed fan or missing fan
NIC LEDs Off = No link to network
Solid green = Network link
Flashing green = Network link with activity
If power is off, the front panel LED is not active. For
status, see Rear panel LEDs.
Power supply LEDs Off = Normal
Solid amber = Power subsystem degraded, power
supply failure, or input power lost.
PCI riser LED Off = Normal
Amber = Incorrectly installed PCI riser cage
Over temp LED Off = Normal
Amber = High system temperature detected
Table Continued
Systems Insight Display LEDs 15

Description Status
Amp Status LED Off = AMP modes disabled
Solid green = AMP mode enabled
Solid amber = Failover
Flashing amber = Invalid configuration
Power cap LED Off = System is in standby, or no cap is set.
Solid green = Power cap applied
When the health LED on the front panel illuminates either amber or red, the server is experiencing a
health event. For more information on the combination of these LEDs, see sSystem Insight Display
combined LED description).
Systems Insight Display combined LED descriptions
The combined illumination of the following LEDs indicates a system condition:
• Systems Insight Display LEDs
• System power LED
• Health LED
Systems Insight Display
LED and color
Health
LED
System
power LED
Status
Processor (amber) Red Amber One or more of the following
conditions may exist:
• Processor in socket X has failed.
• Processor X is not installed in the
socket.
• Processor X is unsupported.
• ROM detects a failed processor
during POST.
Processor (amber) Amber Green Processor in socket X is in a pre-
failure condition.
DIMM (amber) Red Green One or more DIMMs have failed.
DIMM (amber) Amber Green DIMM in slot X is in a pre-failure
condition.
Over temp (amber) Amber Green The Health Driver has detected a
cautionary temperature level.
Over temp (amber) Red Amber The server has detected a hardware
critical temperature level.
Table Continued
16 Systems Insight Display combined LED descriptions

Systems Insight Display
LED and color
Health
LED
System
power LED
Status
PCI riser (amber) Red Green The PCI riser cage is not seated
properly.
Fan (amber) Amber Green One fan has failed or has been
removed.
Fan (amber) Red Green Two or more fans have failed or been
removed.
Power supply (amber) Red Amber One or more of the following
conditions may exist:
• Only one power supply is installed
and that power supply is in
standby.
• Power supply fault
• System board fault
Power supply (amber) Amber Green One or more of the following
conditions may exist:
• Redundant power supply is
installed and only one power
supply is functional.
• AC power cord is not plugged into
redundant power supply.
• Redundant power supply fault
• Power supply mismatch at POST
or power supply mismatch through
hot-plug addition
Power cap (off) — Amber Standby
Power cap (green) — Flashing
green
Waiting for power
Power cap (green) — Green Power is available.
Power cap (flashing amber) — Amber Power is not available.
IMPORTANT:
If more than one DIMM slot LED is illuminated, further troubleshooting is required. Test each bank of
DIMMs by removing all other DIMMs. Isolate the failed DIMM by replacing each DIMM in a bank
with a known working DIMM.
Component identification 17

Rear panel components
Item Description
1 Primary riser slots 1 to 3 (Optional drive cage)
2 Optional riser slots 4 to 6 (Optional drive cage)
3 Optional riser slots 7 to 8 (Optional drive cage)
4 Power supply 1
5 Power supply 2
6 Video port
7 Serial port (optional)1
8 1Gb RJ-45 ports 1 to 4
9 iLO management port
10 USB 3.0 ports
11 FlexibleLOM slot
1 When a tertiary riser cage is installed as shown, the serial port can be installed in riser slot 6.
Rear panel LEDs
18 Rear panel components

Item Description Status
1 UID LED
• Off = Deactivated
• Solid blue = Activated
• Flashing blue = System being
managed remotely
2 Link LED
• Off = No network link
• Green = Network link
3 Activity LED
• Off = No network activity
• Solid green = Link to network
• Flashing green = Network activity
4 Power supply
LEDs • Off = System is off or power supply
has failed.
• Solid green = Normal
Component identification 19

System board components
Item Description
1 FlexibleLOM connector
2 System maintenance switch
3 Primary (processor 1) PCIe riser connector
4 Front display port/USB 2.0 connector
Table Continued
20 System board components