HPE ProLiant DL388 Gen10 User manual

HPE ProLiant DL388 Gen10 Server User
Guide (China Only)
Part Number: 879793-002
Published: April 2019
Edition: 2
Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage
systems. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer
equipment and trained in recognizing hazards in products with hazardous energy levels.

© Copyright 2017, 2019 Hewlett Packard Enterprise Development LP
Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard
Enterprise products and services are set forth in the express warranty statements accompanying such
products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett
Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use,
or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software
Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under
vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard
Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise
website.

Contents
Component identification........................................................................... 8
Front panel components......................................................................................................................8
Front panel LEDs and buttons...........................................................................................................10
UID button functionality...........................................................................................................14
Front panel LED power fault codes........................................................................................ 14
Systems Insight Display LEDs................................................................................................14
Systems Insight Display combined LED descriptions.............................................................15
Rear panel components.................................................................................................................... 17
Rear panel LEDs............................................................................................................................... 18
System board components................................................................................................................19
System maintenance switch descriptions............................................................................... 20
DIMM label identification.........................................................................................................21
DIMM slot locations................................................................................................................ 22
NVDIMM identification............................................................................................................ 23
NVDIMM 2D Data Matrix barcode............................................................................... 23
NVDIMM LED identification.................................................................................................... 24
NVDIMM-N LED combinations.................................................................................... 24
NVDIMM Function LED patterns..................................................................................24
Processor, heatsink, and socket components................................................................................... 25
Drives................................................................................................................................................ 25
SAS/SATA drive components and LEDs.................................................................................26
NVMe SSD LED definitions.................................................................................................... 26
uFF drive components and LEDs........................................................................................... 28
Fan bay numbering............................................................................................................................29
Drive box identification...................................................................................................................... 30
Drive bay numbering......................................................................................................................... 31
Drive bay numbering: Smart Array controller..........................................................................32
Drive bay numbering: SAS expander..................................................................................... 33
Drive bay numbering: NVMe drives........................................................................................ 36
uFF drive bay numbering........................................................................................................36
Riser components..............................................................................................................................37
HPE Flex Slot Power Supply with Integrated Battery Backup Unit components and LED................ 41
Checking the battery backup charge level..............................................................................42
HPE 12G SAS Expander Card port numbering.................................................................................43
HPE Smart Array P824i-p MR Gen10 Controller...............................................................................43
Operations..................................................................................................44
Power up the server.......................................................................................................................... 44
Power down the server......................................................................................................................44
Extending the server from the rack....................................................................................................44
Removing the server from the rack................................................................................................... 45
Secure cables using the cable management arm............................................................................. 45
Remove the access panel................................................................................................................. 46
Installing the access panel................................................................................................................ 47
Removing the fan cage......................................................................................................................47
Installing the fan cage........................................................................................................................48
Removing the air baffle or midplane drive cage................................................................................ 48
Installing the air baffle........................................................................................................................50
Removing a riser cage.......................................................................................................................51
3

Removing a riser slot blank............................................................................................................... 52
Removing the hard drive blank..........................................................................................................53
Releasing the cable management arm .............................................................................................53
Accessing the Systems Insight Display.............................................................................................54
Setup...........................................................................................................55
HPE support services........................................................................................................................55
Set up the server............................................................................................................................... 55
Operational requirements....................................................................................................... 58
Space and airflow requirements.................................................................................. 58
Temperature requirements...........................................................................................59
Power requirements.....................................................................................................59
Electrical grounding requirements............................................................................... 60
Connecting a DC power cable to a DC power source................................................. 60
Server warnings and cautions................................................................................................ 61
Rack warnings........................................................................................................................ 62
Electrostatic discharge............................................................................................................62
Server box contents................................................................................................................63
Installing hardware options ....................................................................................................63
POST screen options..............................................................................................................63
Installing or deploying an operating system............................................................................63
Registering the server.............................................................................................................64
Hardware options installation.................................................................. 65
Product QuickSpecs..........................................................................................................................65
Introduction........................................................................................................................................65
Installing a fan filter into the security bezel........................................................................................65
Installing the bezel and bezel lock.....................................................................................................66
Power supply options........................................................................................................................ 66
Hot-plug power supply calculations........................................................................................ 66
Installing a redundant hot-plug power supply......................................................................... 66
Energy pack options..........................................................................................................................68
HPE Smart Storage Battery....................................................................................................68
Installing a Smart Storage Battery..........................................................................................68
HPE Smart Storage Hybrid Capacitor.................................................................................... 70
Minimum firmware versions......................................................................................... 70
Installing an energy pack option for HPE Smart Storage....................................................... 70
Drive options......................................................................................................................................72
Drive guidelines...................................................................................................................... 72
Supported drive carriers......................................................................................................... 72
Installing a hot-plug SAS or SATA drive..................................................................................73
Installing an NVMe drive.........................................................................................................74
Installing a uFF drive and SCM drive carrier.......................................................................... 74
Installing an M.2 drive.............................................................................................................75
Fan options........................................................................................................................................76
Installing high-performance fans.............................................................................................77
Memory options.................................................................................................................................79
DIMM-processor compatibility................................................................................................ 79
DIMM and NVDIMM population information........................................................................... 79
HPE SmartMemory speed information................................................................................... 79
Installing a DIMM....................................................................................................................79
HPE 16GB NVDIMM option....................................................................................................81
NVDIMM-processor compatibility.................................................................................81
Server requirements for NVDIMM support...................................................................81
4

Installing an NVDIMM.................................................................................................. 81
Configuring the server for NVDIMMs .......................................................................... 83
NVDIMM sanitization................................................................................................... 83
NVDIMM relocation guidelines.....................................................................................84
HPE Scalable Persistent Memory (CTO only)........................................................................ 85
Controller options.............................................................................................................................. 85
Installing a storage controller..................................................................................................85
Installing an HPE Smart Array P824i-p MR Gen10 controller in a configured server.............86
Array and controller configuration................................................................................ 88
Installing a Universal Media Bay....................................................................................................... 88
Drive cage options.............................................................................................................................90
Installing a front 8NVMe SSD Express Bay drive cage.......................................................... 90
Installing a front 6SFF SAS/SATA + 2NVMe Premium drive cage......................................... 92
Installing airflow labels................................................................................................. 94
Installing a front 8SFF SAS/SATA drive cage in box 1........................................................... 95
Installing a front 8SFF SAS/SATA drive cage in box 2........................................................... 97
Installing a front 2SFF NVMe/SAS/SATA Premium drive cage...............................................99
Installing a midplane 4LFF SAS/SATA drive cage................................................................102
Installing a rear 2SFF SAS/SATA drive cage in the primary or secondary riser................... 105
Installing a rear 2SFF SAS/SATA drive cage over the power supplies.................................107
Installing a rear 3LFF SAS/SATA drive cage........................................................................ 110
Riser and riser cage options............................................................................................................ 111
Installing primary and secondary risers................................................................................ 112
Installing tertiary risers.......................................................................................................... 113
Installing a secondary riser cage.......................................................................................... 114
Installing a tertiary riser cage................................................................................................ 115
Installing the 2NVMe slimSAS riser option........................................................................... 118
Installing the 8NVMe slimSAS riser option........................................................................... 119
Expansion slots............................................................................................................................... 120
Supported PCIe form factors................................................................................................ 120
Installing expansion boards.................................................................................................. 121
Installing a 12G SAS Expander Card................................................................................... 123
Installing an accelerator or GPU...........................................................................................126
Installing an intrusion detection switch............................................................................................ 130
Installing a rear serial port interface................................................................................................ 131
Installing a Systems Insight Display................................................................................................ 133
Installing a FlexibleLOM adapter.....................................................................................................135
Installing a 1U or high-performance heatsink..................................................................................137
Installing a processor.......................................................................................................................140
HPE Trusted Platform Module 2.0 Gen10 option............................................................................ 142
Overview...............................................................................................................................142
HPE Trusted Platform Module 2.0 Guidelines...................................................................... 143
Installing and enabling the HPE TPM 2.0 Gen10 Kit............................................................ 143
Installing the Trusted Platform Module board............................................................ 143
Enabling the Trusted Platform Module.......................................................................146
Retaining the recovery key/password........................................................................ 147
Cabling......................................................................................................149
HPE ProLiant Gen10 DL Servers Storage Cabling Guidelines....................................................... 149
Cabling diagrams.............................................................................................................................149
Cable routing: Front 2SFF drive option for SFF....................................................................152
Cable routing: Front 2SFF drive option for LFF.................................................................... 152
Cable routing: Front 2SFF drive options (3 position cable).................................................. 154
Cable routing: Front 8SFF drive options...............................................................................154
Cable routing: Front 8SFF NVMe/SAS premium drive option.............................................. 156
5

Cable routing: Front 8SFF NVMe drive options....................................................................157
Cable routing: Front 2SFF NVMe drive option for SFF.........................................................158
Cable routing: Front 2SFF NVMe drive option for LFF......................................................... 159
Cable routing: Midplane 4LFF drive option...........................................................................159
Cable routing: Rear 3LFF drive option..................................................................................160
Cable routing: Rear 2SFF drive options............................................................................... 160
Cable routing: HPE 12G SAS Expander to a controller........................................................161
Cable routing: Smart Array P824i-P Controller.....................................................................162
Cable routing: Systems Insight Display................................................................................ 164
Software and configuration utilities.......................................................166
Server mode....................................................................................................................................166
Product QuickSpecs........................................................................................................................166
Active Health System Viewer.......................................................................................................... 166
Active Health System............................................................................................................167
Active Health System data collection.........................................................................167
Active Health System Log..........................................................................................167
HPE iLO 5........................................................................................................................................167
iLO Federation......................................................................................................................168
iLO Service Port....................................................................................................................168
iLO RESTful API...................................................................................................................169
RESTful Interface Tool..........................................................................................................169
iLO Amplifier Pack................................................................................................................ 169
Integrated Management Log........................................................................................................... 169
Intelligent Provisioning.....................................................................................................................170
Intelligent Provisioning operation..........................................................................................170
Management Security......................................................................................................................171
Scripting Toolkit for Windows and Linux..........................................................................................171
UEFI System Utilities.......................................................................................................................171
Selecting the boot mode ......................................................................................................172
Secure Boot..........................................................................................................................172
Launching the Embedded UEFI Shell ..................................................................................173
HPE Smart Storage Administrator...................................................................................................174
HPE MR Storage Administrator.......................................................................................................174
HPE InfoSight for servers overview.................................................................................................175
StorCLI............................................................................................................................................ 175
USB support.................................................................................................................................... 175
External USB functionality.................................................................................................... 175
Redundant ROM support.................................................................................................................175
Safety and security benefits..................................................................................................175
Keeping the system current.............................................................................................................176
Updating firmware or system ROM.......................................................................................176
Service Pack for ProLiant.......................................................................................... 176
Updating firmware from the System Utilities ............................................................. 177
Updating the firmware from the UEFI Embedded Shell ............................................ 178
Online Flash components.......................................................................................... 178
Drivers.................................................................................................................................. 178
Software and firmware..........................................................................................................178
Operating system version support........................................................................................ 179
HPE Pointnext Portfolio........................................................................................................ 179
Proactive notifications...........................................................................................................179
Troubleshooting.......................................................................................180
NMI functionality..............................................................................................................................180
6

Troubleshooting resources.............................................................................................................. 180
Battery replacement................................................................................ 181
Safety, warranty, and regulatory information........................................183
Safety and regulatory compliance................................................................................................... 183
Warranty information....................................................................................................................... 183
Regulatory information.................................................................................................................... 183
Belarus Kazakhstan Russia marking.................................................................................... 183
Turkey RoHS material content declaration........................................................................... 184
Ukraine RoHS material content declaration..........................................................................184
Specifications.......................................................................................... 185
Environmental specifications...........................................................................................................185
Mechanical specifications................................................................................................................185
Power supply specifications............................................................................................................ 186
HPE 500W Flex Slot Platinum Hot-plug Low Halogen Power Supply.................................. 186
HPE 800W Flex Slot Platinum Hot-plug Low Halogen Power Supply.................................. 187
HPE 800W Flex Slot Titanium Hot-plug Low Halogen Power Supply.................................. 188
HPE 800W Flex Slot Universal Hot-plug Low Halogen Power Supply................................. 188
HPE 800W Flex Slot -48VDC Hot-plug Low Halogen Power Supply................................... 189
HPE 800W Flex Slot Scalable Persistent Memory Power Supply........................................ 190
HPE 1600W Flex Slot Platinum Hot-plug Low Halogen Power Supply................................ 191
Support and other resources................................................................. 192
Accessing Hewlett Packard Enterprise Support.............................................................................. 192
Accessing updates.......................................................................................................................... 192
Customer self repair........................................................................................................................ 193
Remote support...............................................................................................................................193
Warranty information....................................................................................................................... 193
Regulatory information.................................................................................................................... 193
Documentation feedback.................................................................................................................194
Documentation feedback........................................................................ 195
7

Component identification
Front panel components
SFF front panel components
Item Description
1 Box 1 (optional drives or universal media bay)
2 Box 2 (optional drives)
3 Box 3 Drives 1-8
4 Serial label pull tab or optional Systems Insight Display
5 iLO service port
6 USB 3.0 port
Universal media bay components
Item Description
1 USB 2.0 port
2 Video display port
3 Optical disk drive (optional)
4 Drives (optional)
8 Component identification

12-drive LFF front panel components
Item Description
1 Drive bays
8-drive LFF model front panel components
Item Description
1 Drives (optional)
2LFF power switch module
3 Drive bays
LFF power switch module components
Component identification 9

Item Description
1 Optical disk drive
2 Serial label pull tab
3 USB 3.0 port
4 iLO service port
5 Video display port
Front panel LEDs and buttons
SFF front panel LEDs and button
Item Description Status
1 Power On/Standby button and
system power LED*
Solid green = System on
Flashing green (1 Hz/cycle per sec) = Performing
power on sequence
Solid amber = System in standby
Off = No power present†
2 Health LED* Solid green = Normal
Flashing green (1 Hz/cycle per sec) = iLO is rebooting
Flashing amber = System degraded
Flashing red (1 Hz/cycle per sec) = System critical**
Table Continued
10 Component identification

Item Description Status
3 NIC status LED* Solid green = Link to network
Flashing green (1 Hz/cycle per sec) = Network active
Off = No network activity
4 UID button/LED* Solid blue = Activated
Flashing blue:
• 1 Hz/cycle per sec = Remote management or
firmware upgrade in progress
• 4 Hz/cycle per sec = iLO manual reboot sequence
initiated
• 8 Hz/cycle per sec = iLO manual reboot sequence
in progress
Off = Deactivated
*When all four LEDs described in this table flash simultaneously, a power fault has occurred. For more
information, see "Power fault LEDs."
**If the health LED indicates a degraded or critical state, review the system IML or use iLO to review the
system health status.
†Facility power is not present, power cord is not attached, no power supplies are installed, power supply
failure has occurred, or the power button cable is disconnected.
LFF 12-drive model front panel LEDs and button
Component identification 11

Item Description Status
1 Health LED* Solid green = Normal
Flashing green (1 Hz/cycle per sec) = iLO is rebooting
Flashing amber = System degraded
Flashing red (1 Hz/cycle per sec) = System critical**
2 Power On/Standby button and
system power LED*
Solid green = System on
Flashing green (1 Hz/cycle per sec) = Performing
power on sequence
Solid amber = System in standby
Off = No power present†
3 NIC status LED* Solid green = Link to network
Flashing green (1 Hz/cycle per sec) = Network active
Off = No network activity
4 UID button/LED* Solid blue = Activated
Flashing blue:
• 1 Hz/cycle per sec = Remote management or
firmware upgrade in progress
• 4 Hz/cycle per sec = iLO manual reboot sequence
initiated
• 8 Hz/cycle per sec = iLO manual reboot sequence
in progress
Off = Deactivated
*When all four LEDs described in this table flash simultaneously, a power fault has occurred. For more
information, see "Power fault LEDs."
**If the health LED indicates a degraded or critical state, review the system IML or use iLO to review the
system health status.
†Facility power is not present, power cord is not attached, no power supplies are installed, power supply
failure has occurred, or the power button cable is disconnected.
12 Component identification

LFF power switch module LEDs and button
Item Description Status
1 UID button/LED* Solid blue = Activated
Flashing blue:
• 1 Hz/cycle per sec = Remote management or
firmware upgrade in progress
• 4 Hz/cycle per sec = iLO manual reboot sequence
initiated
• 8 Hz/cycle per sec = iLO manual reboot sequence
in progress
Off = Deactivated
2 Health LED* Solid green = Normal
Flashing green (1 Hz/cycle per sec) = iLO is rebooting
Flashing amber = System degraded
Flashing red (1 Hz/cycle per sec) = System critical**
3 NIC status LED* Solid green = Link to network
Flashing green (1 Hz/cycle per sec) = Network active
Off = No network activity
4 Power On/Standby button and
system power LED*
Solid green = System on
Flashing green (1 Hz/cycle per sec) = Performing
power on sequence
Solid amber = System in standby
Off = No power present†
*When all four LEDs described in this table flash simultaneously, a power fault has occurred. For more
information, see "Power fault LEDs."
Component identification 13

**If the health LED indicates a degraded or critical state, review the system IML or use iLO to review the
system health status.
†Facility power is not present, power cord is not attached, no power supplies are installed, power supply
failure has occurred, or the power button cable is disconnected.
UID button functionality
The UID button can be used to display the Server Health Summary when the server will not power on. For
more information, see the latest HPE iLO 5 User Guide on the Hewlett Packard Enterprise website.
Front panel LED power fault codes
The following table provides a list of power fault codes, and the subsystems that are affected. Not all power
faults are used by all servers.
Subsystem LED behavior
System board 1 flash
Processor 2 flashes
Memory 3 flashes
Riser board PCIe slots 4 flashes
FlexibleLOM 5 flashes
Removable HPE Smart Array SR Gen10 controller 6 flashes
System board PCIe slots 7 flashes
Power backplane or storage backplane 8 flashes
Power supply 9 flashes
Systems Insight Display LEDs
The Systems Insight Display LEDs represent the system board layout. The display enables diagnosis with the
access panel installed.
14 Component identification

Description Status
Processor LEDs Off = Normal
Amber = Failed processor
DIMM LEDs Off = Normal
Amber = Failed DIMM or configuration issue
Fan LEDs Off = Normal
Amber = Failed fan or missing fan
NIC LEDs Off = No link to network
Solid green = Network link
Flashing green = Network link with activity
If power is off, the front panel LED is not active. For
status, see Rear panel LEDs on page 18.
Power supply LEDs Off = Normal
Solid amber = Power subsystem degraded, power
supply failure, or input power lost.
PCI riser LED Off = Normal
Amber = Incorrectly installed PCI riser cage
Over temp LED Off = Normal
Amber = High system temperature detected
Amp Status LED Off = AMP modes disabled
Solid green = AMP mode enabled
Solid amber = Failover
Flashing amber = Invalid configuration
Power cap LED Off = System is in standby, or no cap is set.
Solid green = Power cap applied
When the health LED on the front panel illuminates either amber or red, the server is experiencing a health
event. For more information on the combination of these LEDs, see Systems Insight Display combined
LED descriptions on page 15).
Systems Insight Display combined LED descriptions
The combined illumination of the following LEDs indicates a system condition:
• Systems Insight Display LEDs
• System power LED
• Health LED
Component identification 15

Systems Insight Display
LED and color
Health
LED
System
power LED
Status
Processor (amber) Red Amber One or more of the following
conditions may exist:
• Processor in socket X has failed.
• Processor X is not installed in the
socket.
• Processor X is unsupported.
• ROM detects a failed processor
during POST.
Processor (amber) Amber Green Processor in socket X is in a pre-
failure condition.
DIMM (amber) Red Green One or more DIMMs have failed.
DIMM (amber) Amber Green DIMM in slot X is in a pre-failure
condition.
Over temp (amber) Amber Green The Health Driver has detected a
cautionary temperature level.
Over temp (amber) Red Amber The server has detected a hardware
critical temperature level.
PCI riser (amber) Red Green The PCI riser cage is not seated
properly.
Fan (amber) Amber Green One fan has failed or has been
removed.
Fan (amber) Red Green Two or more fans have failed or been
removed.
Power supply (amber) Red Amber One or more of the following
conditions may exist:
• Only one power supply is installed
and that power supply is in
standby.
• Power supply fault
• System board fault
Table Continued
16 Component identification

Systems Insight Display
LED and color
Health
LED
System
power LED
Status
Power supply (amber) Amber Green One or more of the following
conditions may exist:
• Redundant power supply is
installed and only one power
supply is functional.
• AC power cord is not plugged into
redundant power supply.
• Redundant power supply fault
• Power supply mismatch at POST
or power supply mismatch through
hot-plug addition
Power cap (off) — Amber Standby
Power cap (green) — Flashing
green
Waiting for power
Power cap (green) — Green Power is available.
Power cap (flashing amber) — Amber Power is not available.
IMPORTANT: If more than one DIMM slot LED is illuminated, further troubleshooting is required. Test
each bank of DIMMs by removing all other DIMMs. Isolate the failed DIMM by replacing each DIMM in a
bank with a known working DIMM.
Rear panel components
Item Description
1 Primary riser slots 1-3 (Optional drive cage)
2 Optional riser slots 4-6 (Optional drive cage)
3 Optional riser slots 7-8 (Optional drive cage)
4 Power supply 1
5 Power supply 2
6 Video port
Table Continued
Component identification 17

Item Description
7 Serial port (optional)*
8 1Gb RJ-45 ports 1–4
9 iLO management port
10 USB 3.0 ports
11 FlexibleLOM slot
*When a tertiary riser cage is installed as shown, the serial port can installed in riser slot 6.
Rear panel LEDs
Item Description Status
1 UID LED Off = Deactivated
Solid blue = Activated
Flashing blue = System being
managed remotely
2 Link LED Off = No network link
Green = Network link
3 Activity LED Off = No network activity
Solid green = Link to network
Flashing green = Network activity
4 Power supply
LEDs Off = System is off or power supply has
failed.
Solid green = Normal
18 Component identification

System board components
Item Description
1 FlexibleLOM connector
2 System maintenance switch
3 Primary PCIe riser connector
4 Front display port/USB 2.0 connector
Table Continued
Component identification 19

Item Description
5 x4 SATA port 1
6 x4 SATA port 2
7 x2 SATA port 3
8 x1 SATA port 4
9 Optical disk drive/SATA port 5
10 Front power/USB 3.0 connector
11 Drive backplane power connectors
12 Energy pack connector
13 Chassis intrusion detection connector
14 Drive backplane power connector
15 Micro SD card slot
16 Dual internal USB 3.0 ports
17 Type-a Smart Array connector
18 Secondary PCIe riser connector*
19 System battery
20 Tertiary PCIe riser connector*
21 TPM connector
22 Serial port connector (optional)
* Requires a second processor
System maintenance switch descriptions
Position Default Function
S1 1Off Off = iLO security is enabled.
On = iLO security is disabled.
S2 — Reserved
S3 Off Reserved
S4 Off Reserved
S51Off Off = Power-on password is
enabled.
On = Power-on password is
disabled.
S61, 2 Off Off = No function
On = Restore default
manufacturing settings
Table Continued
20 Component identification