HTC S620 - Smartphone - GSM User manual

Your Guide to BT Total
Broadband Anywhere
and your BT ToGo
HTC S620
Online resources and manuals at:
www.bt.com/help/broadbandanywhere
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Welcome
Thank you for choosing BT Total
Broadband Anywhere.
The HTC S620 phone, your BT ToGo, is powered
by Windows Mobile® 6 and connects wirelessly to
your BT Home Hub and the BT FON Wi-Fi network.
You can send and receive emails and browse the
web from your phone wherever you are and at
super fast speeds when you are connected to Wi-Fi.
When it comes to making calls you can use
your BT ToGo as a normal mobile, plus you
can use BT Broadband Talk for cheap or
inclusive calls over the internet at thousands
of locations in the UK and abroad.
Your phone is a camera, video recorder and
multi media player. And it’s easy to use. Enjoy!
Need Any Help?
Comprehensive help and support is available at
www.bt.com/help/broadbandanywhere
Links for help on specic aspects are shown
throughout this guide and summarised below.
For any other queries, please call 0800 0322
1111 free from a landline or 150 free from
your BT ToGo.
Online help and resources:
Handset features:
www.bt.com/broadbandanywhere/
handsetfeatures
Setting your BT ToGo:
www.bt.com/broadbandanywhere/
gettingstarted
Using Wi-Fi:
www.bt.com/broadbandanywhere/wi
Using Email:
www.bt.com/broadbandanywhere/email
Troubleshooting:
www.bt.com/broadbandanywhere/
troubleshooting
Software and phone updates:
www.bt.com/help/broadbandanywhere/
phoneupdate
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BT Total Broadband Anywhere overview 4
Getting started with your mobile services 5
Set up your BT Home Hub 5
Insert SIM and charge your phone 5
Get connected to BT Total Broadband Anywhere 7
Getting started with Wi-Fi 9
Connect to Wi-Fi at home 9
Connect to Wi-Fi when out and about 10
Using BT Broadband Talk 11
Email 12
Setting up other email accounts (POP3, IMAP) 12
How to access Windows Live™ Hotmail® and Messenger 13
Using email 14
Using the web 15
BT FON 17
Home Screen 18
Getting to know your phone 21
Accessories 24
Send and receive SMS (text messages) and MMS (picture messages) 26
BT Voicemail 27
BT Snap & Send 29
Google MapsTM for mobile 30
Using abroad 31
BT Mobile Security 33
Phone security 35
Protect your phone 36
Calendar, Clock and Alarm settings 37
Other features 38
Synchronisation with a PC 38
Comm Manager 38
Useful numbers 40
Which network? Wi-Fi and Mobile (GSM) explained 42
BT Total Broadband Anywhere prices 43
BT Total Broadband Anywhere bills and on-demand usage checking 44
Application and status icons 45
LED indicator lights 48
Broadband Anywhere FAQs and Troubleshooting 49
Contents
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BT Total Broadband Anywhere overview
Service Mobile
(GSM)
Wi-Fi
(connected to the
BT Home Hub)
Mobile
(GSM)
Wi-Fi
(connected to
BT FON/BT Openzone)
Email ✔ ✔ ✔ ✔
Web browsing ✔ ✔ ✔ ✔
BT Broadband Talk calls ✗✔ (if BT Broadband Talk is
showing as “Selected”)
✗✔ (if BT Broadband Talk
is showing as “Selected”)
Mobile calls ✔✔ (if BT Broadband Talk
is showing as “Available”
or “No Service”)
✔✔ (if BT Broadband Talk
is showing as “Available”
or “No Service”)
Text (SMS) and picture
messages (MMS)
✔ ✔ ✔ ✔
BT Snap & Send ✔ ✔ ✔ ✔
Note: Email, web browsing, BT Snap & Send: Wi-Fi will take priority over Mobile (GSM) when connected
to Wi-Fi.
How do I know I am connected to Wi-Fi? Wi-Fi icon will be displayed.
The Wi-Fi network
will be displayed i.e.
BT Openzone or the name
of your BT Home Hub.
Home Away
Your BT ToGo can connect to the Wi-Fi network and the mobile (GSM) network.
The table below explains what services you can use when connected to each network.
For price information see page 43.
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Here’s all you need to get started:
• HTC S620
• Mains charger
• Standard or extended life
battery and battery cover
• BT Broadband Anywhere SIM card
• BT Yahoo! Mail address and password (you should
have already received this by email or letter)
• If you have ordered more than one
BT ToGo we recommend that the
primary account holder sets up rst
• Your Hub’s Wireless key and name (SSID), both
are on the grey label on the back of the Hub.
• You should also read the safety and
disposal instructions in the HTC S620 user
manual which is available online*.
Are you moving your mobile number
from a different mobile operator?
If you are keeping the same mobile number, please
make sure you copy your phonebook contacts
from your old SIM card onto your phone before
you port your number, otherwise you will lose all
your existing contacts when you swap SIM cards.
See page 49 for full instructions.
1 Set up your BT Home Hub
If you are new to BT Broadband, make sure
your BT Broadband is activated and your
BT Home Hub is working. Full instructions
are included with your BT Home Hub.
2 Insert SIM and
charge your phone
Insert SIM
Insert the SIM card into the slot at the top-left
corner above the gold contacts. Make sure the
BT logo is facing upwards and the corner notch is at
bottom right. Push the SIM card all the way in until
the SIM card locks into place.
Insert the battery and charge fully
Line up the battery contacts with the phone.
Push the battery down into place.
Getting started with your mobile services
Correctly installed SIM
*To reduce the amount of paper and transport we have stored this online as a pdf at www.bt.com/help/broadbandanywhere. It also tells
you how to use the phone’s standard features (camera, setting up contacts etc) and describes advanced features and options.
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Connect the mains charger
Use for recharging
the battery.
Warning - Make sure you charge your new battery
for at least 12 hours (14 hours for the extended life
battery). This will make sure your battery holds its
charge for longer, so you won’t need to charge it up
so frequently in the future. Don’t worry the battery
can’t be overcharged.
Whilst the phone is charging, take the chance to get
to know your phone by reading pages 18 to 24.
Important
Now remove the charger for the rest of the
set up and do not use the USB cable to connect
to your PC, as having this inserted may affect the
set up process.
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1
2
6
7
3
4
5
8
3 Get connected to BT Total
Broadband Anywhere
Here are the really important keys for set up:
1 Left Soft Key
Selects any option shown above it on the Home Screen.
2 Home
Returns you to the Home Screen with one click.
3 Number pad (grey keys)
Activate by pressing the FN button once before
pressing the number.
4 FN (Function)
Press once to enter the secondary character on a key
(eg 7 rather than C).
5 CAPS
Press once before the letter you want to Use.
6 Right Soft Key
Selects any option shown above it on the Home Screen.
7 Back/Delete
Click to go back a screen or to delete a character you
entered incorrectly.
8 Navigation Key
Used to scroll UP, DOWN, LEFT or RIGHT around the screen.
When you have highlighted the icon or information you want,
press the centre button to select it.
Important. You must complete the following set
up process to use all the features on your BT ToGo.
If you have ordered more than one BT ToGo,
we recommend the primary account holder
sets up rst.
Make sure you are near your working BT Home
Hub. Have your BT Yahoo! Mail password
and your Hub’s Wireless key to hand. The
Wireless key is case sensitive – see opposite
for how to enter numbers and capitals.
Forgotten your password? Call 0800 111 4567.
1. Press and hold the POWER button on the top left of
the phone to switch it on. (See page 22, arrow 19).
Make sure the mobile signal strength shows
at least three bars before proceeding .
2. Please follow the on screen instructions to set up
your phone. To start, select Next using the right
soft key when you see the screen below.
If you see the Microsoft Experience Improvement
Program screen, select Next, then Done to disable.
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3. The next screens will guide you through the set
up of your BT Yahoo! Mail account and your BT
Home Hub.
Please note: some of the steps may take a few
seconds to load or start. Please be patient.
If for any reason you need to stop or revise the
steps, look out for the Back or Skip buttons at
the bottom left of the screen.
4. Once the set up process is complete
the screen below will be displayed.
Click Finish. Your phone will restart.
If you experience any errors follow the
onscreen instructions. For further help
on getting started, please visit
www.bt.com/broadbandanywhere/
gettingstarted or contact Customer
Services on 0800 0322 1111 free from a
landline or 150 free from your BT ToGo.
Now you can use your phone to email and
browse the web using the mobile network.
Please follow the instructions in the next
section to connect your phone to Wi-Fi.
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Connecting to Wi-Fi lets you make the most of
BT Total Broadband Anywhere services such as BT
Broadband Talk and web browsing/email at super
fast speeds. You can connect from home using your
BT Home Hub or at public Wi-Fi hotspots (including
BT FON or BT Openzone hotspots).
1 Connect to Wi-Fi at home
You entered your Hub’s details during the set up
process. Now all you need to do is switch Wi-Fi on and
your phone will connect to your Hub automatically.
To switch Wi-Fi on, select the Wi-Fi icon from
the Home Screen. Click on the Turn Wi-Fi On icon.
Your phone will automatically connect after
a few seconds.
How do I know I am connected to Wi-Fi?
When connected, the icon is displayed on the
status bar in the top right of the Home Screen.
A tick will be displayed next to the Home Screen
Wi-Fi icon and the name of your Hub/
Wi-Fi network will appear above the clock.
Further help and tips can be found at
www.bt.com/broadbandanywhere/wi
How to connect to other Hubs
When visiting friends and family, why not connect
to their Hub to get the benets of Wi-Fi? Also
follow these steps if your phone does not connect
automatically to your own Hub when Wi-Fi is
turned on.
1. Select the Wi-Fi icon and click on
Select Wi-Fi network icon. This turns
Wi-Fi on and shows a list of available Hubs.
2. Select the relevant Hub from the list – to
conrm the Hub Name (SSID) please see
the grey label on the back of the hub.
If this is the rst time you have connected to this
Hub, you will be prompted to enter the Hub’s
Wireless key from the grey label on the back of the
Hub. You must ask the owners permission to do this.
Remember the Wireless key is case sensitive.
Please enter exactly as shown on the grey label.
On future visits you will not need to repeat
these steps – just switch Wi-Fi on and
you will be connected automatically.
Getting started with Wi-Fi
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2 Connect to Wi-Fi
when out and about
IMPORTANT: you are now part of BT FON,
the UK’s largest Wi-Fi community (including
BT Openzone hotspots). See page 17 for
further details or visit www.bt.com/btfon
Connect to BT FON and BT Openzone
Your phone has been set up to work at BT FON
and BT Openzone hotspots without the need to
enter usernames or passwords. There are tens of
thousands of BT FON and BT Openzone hotspots
throughout the UK. To nd your nearest BT FON
hotspot visit www.bt.com/btfon. Look out for
the BT Openzone sign at cafes, airports, hotels,
railway stations and motorway service stations.
See www.btopenzone.com/nd for locations.
When in a BT FON or BT Openzone
hotspot do the following:
1. Select the Wi-Fi icon and click on Turn Wi-Fi On.
2. Check ‘BT Openzone’ appears above the clock
– if it does not, select Select Wi-Fi network
and choose ‘BT Openzone’ from the list.
3. A tick will appear next to the Openzone
icon and you can now browse the
web and send emails over Wi-Fi.
4. To logout, select BT Openzone icon again
and ensure a cross appears.
Alternatively switch off Wi-Fi.
How to connect to other Wi-Fi
networks not provided by BT
Either select the network/hub you require from
the list of networks displayed, or connect using the
web browser. You may need the owner’s permission
and the Wireless key. Other public Wi-Fi operators
may require you to purchase vouchers or pay in
other ways to connect – check with the operator
for details.
IMPORTANT
Wi-Fi connection requires more battery
power than mobile (GSM) connection.
If you know you will not need Wi-Fi for an
extended period (eg a car journey) then turn
Wi-Fi off. Bluetooth should also be turned off
when not needed.
See the HTC manual at www.bt.com/help/
broadbandanywhere for further battery tips.
Further help and tips about using Wi-Fi
at home and on the move are at
www.bt.com/broadbandanywhere/wi
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3 Using BT Broadband Talk
BT Broadband Talk is BT’s great value internet
calling service. Now you can make
BT Broadband Talk calls using your
BT ToGo.
Benets include:
– inclusive UK2 Evening & Weekend calls.
– low international calling rates.
– make calls over the internet at home when
connected to your BT Home Hub or when out
and about at BT FON and BT Openzone hotspots.
Make a BT Broadband Talk call
Make sure you are in range of your BT Home
Hub or BT FON/BT Openzone hotspot.
1. Select the Wi-Fi icon ,
and click on Turn Wi-Fi On.
2. Check that your BT Home Hub name or ‘BT
Openzone’ appears above the clock – if it does not,
select Select Wi-Fi network and choose your BT
Home Hub name or ‘BT Openzone’ from the list.
3. BT Broadband Talk will now show as Available.
4. The internet calling icon will also appear.
5. To use BT Broadband Talk, click on
the BT Broadband Talk icon and
it will change to Selected.
6. Dial the number you require and press .
7. To stop using BT Broadband Talk, click
the BT Broadband Talk icon again. It
will change from Selected to Available.
Or switch off Wi-Fi altogether.
IMPORTANT – Making sure you are using
the right network to make a call.
You must be connected to a Wi-Fi network,
with BT Broadband Talk at ‘Selected’, to take
advantage of the BT Broadband Talk calling rates.
When using BT Broadband Talk, the internet
calling icon will appear at the top of the
screen and the BT Broadband Talk icon will
show as Selected (and not ‘Available’). If BT
Broadband Talk is not Selected when making
the call, standard mobile charges will apply.
When a dialled number is connecting, the green
dialling screen will display the dialled number and,
above it, the network the call is carried over.
If it says ‘BT’ it means the call is going over the
UK mobile network and you will be using minutes
from your inclusive UK bundle. If the network is
Wi-Fi it will say ‘BT Broadband Talk’ and a more
metallic/higher pitched connection tone will sound.
If you are outside the UK and the name of the
local mobile operator appears above the dialled
number, it means the call will be charged at
mobile roaming rates which will be charged
separately at a potentially high cost per
minute. See page 31 for further information
on using your BT ToGo outside the UK.
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Your BT Yahoo! Mail account has already been
set up on your BT ToGo. If you want to set up
additional email accounts follow the instructions
below. Instructions on using email and changing
your settings can be found on page 14.
1 Setting up other email
accounts (POP3, IMAP)
Please note: Windows Live™ Hotmail®
cannot be set up using the steps below.
See page 13 for instructions (Windows
Live™ Messenger is also covered here).
1. At the Home Screen, select Email ,
then select Add New Email Account .
2. Enter your email address, select Next.
If the screen displays Could not nd settings,
see Need Help? panel on next page.
3. Enter your name (this is your email display
name – the name that others will see when
you send an email to them), select Next.
Note: if you are setting up an extra BT Yahoo!
account you will need to amend the Account
Display Name (eg by calling it BT Yahoo!2).
4. Enter your email user name and password. Ensure
the Save Password box is checked then select Next.
5. Press LEFT or RIGHT to select how often
you want your email to be sent/received.
More frequently retrieved email may
result in higher data charges and battery
consumption. We recommend you do not set
more frequently than every 20 minutes.
Email
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6. Select Finish.
7. Your phone will attempt to connect to your email
provider. This may take a couple of minutes.
Once connected, your inbox will be displayed.
8. When your Inbox is displayed, press Menu to
display email options. Select Send/Receive
to check for new email at any time.
How to access Windows Live™
Hotmail® and Messenger
1. From the Home Screen, select
the Web Browser .
2. Select Menu, then Favourites.
3. Scroll down and select Windows Live Hotmail.
4. If you are logging into Windows Live Hotmail
and Messenger for the rst time from your
Broadband Anywhere phone, you will need
to enter your username and password.
5. From the mobile.live.com page
select Hotmail or Messenger.
Need help?
If email auto setup is unsuccessful, you will need to
obtain and manually enter incoming and outgoing
mail settings from your email provider. Repeat the
steps on page 12 but uncheck the box saying ‘try to
get email settings automatically’.
For further help see page 49, or see the
online HTC S620 manual (‘Set up a POP3/
IMAP4 email Account’ section) at
www.bt.com/help/broadbandanywhere.
Otherwise, you may be able to access your email
account using the Web Browser on your phone
if a webmail version is provided. Simply enter the
relevant web address, although the look and feel
may not be exactly as appears on a PC. Please
contact your email provider for further details.
To fully synchronise a POP3 email account between
your BT ToGo and your PC, you may need to select
the option to ‘synchronise and retain sent items on
the server’ using your PC. This will vary by email
provider - please contact them for further help.
You can also obtain support and advice at
www.bt.com/broadbandanywhere/email
or call Customer Services on 0800 0322 1111
free from a landline or 150 free from your BT ToGo.
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2 Using email
The instructions below apply to all email
accounts you have successfully set up.
Remember: data over Wi-Fi is unlimited3 at
home and in BT FON and BT Openzone4 hotspots,
which means you can email as much as you like
at no extra cost and at broadband speeds.
To read your email
1. From the Home Screen, select the Email
icon . A small number indicates how
many new messages you have in total.
2. Select your email account –
your Inbox is displayed.
3. Scroll UP or DOWN using the navigation
control to highlight the message you
want and click on it to read it.
To send an email
1. From the Home Screen, select Email .
2. Select your email account .
3. Your Inbox is displayed.
4. Select Menu using the right soft key and then
select New. To select a recipient either enter
the email address or click in the To: eld to
add an address from your stored contacts.
When writing an email address, enter
@ by pressing then N.
Your email settings
The default settings on all email accounts have
been designed to keep data costs down and to
reduce battery consumption. These are as follows:
• Your phone will Automatically Send/Receive
email every 30 minutes. If you need to check
your email within the 30 minutes, simply go to
your inbox, select Menu and then Send/Receive.
• Your inbox will only display emails received
in the last three days (ie if you haven’t
received any emails in the last three
days your inbox will appear empty).
• Large emails will only partially download.
To read the full message, click on the
link at the bottom of the message then
select Menu then Send/Receive.
To change your email settings, go to the inbox
for the relevant email account and select Menu,
Tools, Options, Account Settings and then scroll
through (by pressing Next) and edit as required.
Further help and tips on setting up and using email
are at www.bt.com/broadbandanywhere/email
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To start browsing the web
Remember: data over Wi-Fi is unlimited3 at home
and in BT FON and BT Openzone4 hotspots, which
means you can browse the web as much as you
like at no extra cost and at broadband speeds.
1. Click the Web Browser icon from the Home
Screen to open the Web Browser.
The Broadband Anywhere Home Page will
allow you to search the web using the Yahoo!
oneSearch box. Using the Navigation Control
move into the box and click. Then type the
key words you want to search.
The Broadband Anywhere Home Page also
lists some useful links for you to explore.
Alternatively, select Menu and then Address
Bar to enter a website address directly.
2. To return to the Broadband Anywhere
Home Page from within the browser
select Menu then Home Page.
How to access your Favourites
1. From the Home Screen, select
the Web Browser .
2. Click Menu and select Favourites.
3. Scroll UP or DOWN to the favourite
you want and select it.
For your convenience, BT has already
pre-stored some useful favourites including
Broadband Anywhere Support and Advice.
Add a web page to the Favourites list
1. While viewing a page you want to add,
click Menu then Add to Favourites.
2. Conrm the name of the Favourite.
3. Click Add.
Change the web page display
1. While viewing a web page,
click Menu then View.
2. Select from:
• One column – puts the content into
one column as wide as the screen.
• Fit to screen – similar layout to a desktop
PC, but makes items smaller and arranges
the content so you can see most of it
without having to scroll horizontally.
• Desktop – keeps layout the same as a
desktop PC. You will have to scroll vertically
and horizontally to see the whole screen.
Using the web
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Some websites also provide special
page displays for mobile phones.
For more ways to change the web
display on your phone screen, see the
online HTC S620 user manual.
From time to time we recommend you clear
your browser cache as with any Windows
PC. When using the browser, select Menu,
Tools, Options, Memory and clear Temporary
Files, Cookies and/or History as required.
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Congratulations - you are now part of BT FON:
the UK’s largest Wi-Fi community.
With BT FON, you share your home Wi-Fi with
other members and in return get to use theirs
when you’re out and about. It’s completely
secure because your access and the visitor’s
access are kept totally separate. It’s included
as part of your BT Total Broadband.
Please note: You can opt out of the BT FON
community at any time. Simply visit
www.bt.com/btfon. You will need your
BT Yahoo! Mail username and password. If you
opt out you will lose the benet of unlimited3 Wi-Fi
usage from BT FON and BT Openzone4 hotspots.
With Wi-Fi switched on, you can use BT FON
to get fast web browsing and email access on
your phone (or on a wireless-enabled laptop).
BT Broadband Talk calls can also be made at
BT FON hotspots. BT FON members can use
their Wi-Fi minutes at BT Openzone hotspots.
These are usually in city centre locations plus
airports, major stations and hotel chains.
Find hotspots
For more information about BT FON and to
locate Wi-Fi hotspots, visit www.bt.com/btfon
BT FON
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Home Screen
The Home Screen gives easy access to all the
main functions of your phone. It also shows
important information such as whether you
have received new email or missed a call.
• To access the Home Screen from anywhere,
press .
Make a call
1. Enter the number you want and press .
2. Press to hang up.
Or you can select Contacts at the bottom right of the
Home Screen and nd a stored number by starting
to type in the person’s name. To redial a recently
dialled number press and the numbers will appear
(scroll down using the navigation control to select).
Navigating around the screen
• Use the navigation control to scroll UP,
DOWN, LEFT or RIGHT around the screen. When
you have highlighted the icon or information
you want, press the centre button to Select it.
A
J
B
H
CDE F G
18
I
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Key
A. Status bar – shows key information
using icons from page 45 – for example
missed call, signal strength, Wi-Fi status,
new SMS (text messages) received.
B. BT Anywhere – access BT Yahoo! Mail,
The Phone Book from BT, BT Snap & Send,
BT Mobile Security and Google MapsTM for
mobile. As new BT Anywhere applications
and services are launched, their icons will
start to appear under this sub-menu.
C. Wi-Fi menu – switch Wi-Fi on/off, set up
new Wi-Fi connections, login to BT FON or BT
Openzone and turn BT Broadband Talk on/off.
D. Calls menu – shows details of recently
dialled numbers, missed calls and calls received
(small number in circle shows no. of missed calls).
E. Messaging menu – read/view text and
picture/video messages. The small number
in circle shows no. of unread SMS (text
messages) and MMS (picture messages).
F. Email menu – access and set up all your
email accounts (small number in circle shows no.
of unread messages across all email accounts).
G. Web Browser – browse the web
using the mobile network or Wi-Fi.
H. Time, date and alarm status panel
(also shows the names of your mobile
network and Wi-Fi connections).
I. Calendar area – use to set up, change and view
Calendar entries, set alarms/reminders and
show appointment next to clock. To access,
navigate down and click on this area of the
Home Screen. See page 37 for further details.
J. Left and right soft key functions – shows
what menus are accessed by pressing
left & right soft key buttons.
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1
2
4
5
6
8
3
9 10 11
12
13
14
15
16
18
17
7
20
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