Huawei Band Dimensions

HUAWEI Band FAQs
INTERNAL
2015-12-2
Huawei Confidential
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HUAWEI Band FAQs

HUAWEI Band FAQs
INTERNAL
2015-12-2
Huawei Confidential
Page 2of 35
Contents
1Introduction to the Band .........................................................................................1
2How long is the battery life?...................................................................................3
3Which phone models are compatible with the Band?.............................................3
4What is the difference between the Band, the TalkBand B1, TalkBand B2, and
ColorBand? (For Huawei Knowledge Base only) .........................................................4
5What is the Band made of?.....................................................................................4
6Getting started.........................................................................................................5
7Why doesn't the Band come with a pin? What sort of pin should I use to power
the Band on/off via the pinhole button?.........................................................................5
8How do I wake up the screen?................................................................................6
9Why doesn't the screen turn on when I touch it?....................................................6
10 Why is the screen-on time so short?....................................................................7
11 Why doesn't the Band respond properly when I swipe the screen? ....................7
12 How can I move between screens?......................................................................7
13 How can I change the watch face?......................................................................8
14 Can I use the Band when it isn't paired with my phone? ....................................8
15 Can I pair my Band with more than one phone?.................................................9
16 Why can't I establish a Bluetooth connection?..................................................10
17 How can I find my Band's Bluetooth name?.....................................................11
18 Can I connect my phone to other Bluetooth devices after pairing it with my
Band?12
19 How can I charge my Band? .............................................................................12
20 What charging currents does my Band support?...............................................12
21 How long does it take to charge the Band?.......................................................12
22 How can I check the battery status?..................................................................13
23 Why won't my Band charge properly?..............................................................14
24 Will my Band display low battery alerts? .........................................................14

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25 Why does the battery drain so quickly? How can I improve the battery life? ..15
26 Does the Band support incoming call alerts?....................................................15
27 When I receive an incoming call, why does the Band sometimes display a
number rather than a name?.........................................................................................15
28 How can I decline an incoming call? ................................................................16
29 How do I use the smart alarm?..........................................................................17
30 Why does my alarm go off too early or too late?..............................................17
31 How do I use event reminders?.........................................................................17
32 How do I use the activity reminder feature? .....................................................18
33 Will activity reminders work if my phone is powered off? ..............................18
34 Can I receive SMS/email notifications on my Band? .......................................18
35 When I receive a notification, the Band vibrates but the screen does not turn on.
Why? 19
36 My Band does not display message notifications. What can I do?...................19
37 Message notifications are intermittent. Why?...................................................20
38 How do I use smartcare notifications? ..............................................................20
39 How does the Band record exercise and sleep data?.........................................20
40 Why is sleep data inaccurate? ...........................................................................21
41 How can I view monthly activity or sleep data? ...............................................21
42 How do I track an activity using my Band?......................................................22
43 The step count on the Band differs from the step count on my phone. Why? ..23
44 Why is the calorie count on my Band inaccurate? (For Huawei Knowledge
Base only) ....................................................................................................................23
45 Why is the distance count on my Band inaccurate? (For Huawei Knowledge
Base only) ....................................................................................................................24
46 How do I update the Band and Huawei Wear app? ..........................................24
47 After connecting the phone to the Band, I am prompted to connect to UP. Can I
log in using my Huawei ID?........................................................................................25
48 How can I avoid losing my personal data?........................................................25

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49 The Band failed to sync with the Huawei Wear app. What can I do?...............26
50 The data in the Huawei Wear app and on the Band are different. Why?..........26
51 How do I restore the Band to factory settings? .................................................26
52 Why does the OTA update fail or take such a long time?.................................27
53 The screen doesn't always turn on when I rotate my wrist. Why?....................27
54 Why doesn't the screen wake up when I rotate my wrist while lying down?....27
55 Why don't gestures work when I have just woken up? .....................................28
56 When I rotate my wrist, the screen-on time is too short. Why?........................28
57 Can I use the Huawei Wear app when my phone is in safe mode?...................28
58 How do I download the Huawei Wear app? What should I do if I can't
download it?.................................................................................................................28
59 How waterproof/dustproof is my Band? ...........................................................29
60 How should I clean the Band's strap when it is dirty?.......................................29
61 Is it possible to change the strap?......................................................................29
62 How can I prevent the screen from being scratched or scuffed?.......................30
63 What should I do if the screen is blank, has vertical or horizontal lines, or if the
Band freezes or fails to start up? (For Huawei Knowledge Base only).......................30
64 The Band's vibration intensity is weak. Why? (For Huawei Knowledge Base
only) 30
65 When using an Android phone, why does my Band not display message
notifications during the night?.....................................................................................30
66 The Band's dial is round, but the display area is square. Why?........................31

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1Introduction to the Band
1. The Band sports a wide range of useful features. You can track your activity, set
fitness goals, monitor sleep quality, and set smart alarms and event reminders. The
Band also has an activity reminder feature that reminds you to get up after a period of
inactivity. You can rotate your wrist to wake up the screen and navigate through
menus. Activity and sleep data can be uploaded to the Huawei Wear app in real time.
The Band also has an IP68 water-resistance rating.
2. The Band is available in three colors (Cream, black, and white).
There is a charging port and pinhole button on the back of the Band.
3. Basic product specifications
Item
Description

HUAWEI Band FAQs
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2015-12-2
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Item
Description
Dimensions (H x W x
D)
Long version: 244.4 mm × 38 mm × 9.5 mm
(9.62 in. x 1.50 in. x 0.37 in.)
Short version: 229.4 mm × 38 mm × 9.5 mm
(9.03 in. x 1.50 in. x 0.37 in.)
Weight
Approx. 25 g
Battery capacity
70 mAh
Bluetooth range
10 m (with no obstructions)
Water and
dust-resistance rating
IP68
External ports
Pogo pin USB port
4. Unsupported features (For Huawei Knowledge Base only)
Feature
Description
Install third-party apps
Not supported
Unlock phone
Not supported
Heart rate monitor
Not supported
Control camera on
phone
Not supported
Find phone
Not supported
Cycling
Not yet supported
Hiking
Not supported
Climbing stairs
Not supported
Bluetooth calls
Not supported
Note: The Band is primarily designed to track your activity, monitor sleep quality,
and display message notifications. We have concentrated on providing the best
possible user experience for these features. For this reason, the above features are not
yet supported.

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2How long is the battery life?
This depends on how the Band is used. The battery will last for approximately 3 days
with normal use or 14 days in standby mode (i.e. when not worn and with
notifications, incoming call alerts, and activity tracking disabled).
3Which phone models are compatible with the Band?
Important: Please ensure that your phone is in the following list and meets the
system version requirements.
Manufacturer
Function
Activity tracking, sleep monitoring, sedentary reminders, smart
alarm, event reminders, message viewing, incoming call
notifications, incoming call rejecting, and time display
Huawei
Honor
honor 6, honor 6plus, honor 7, honor 7i, honor 4c, honor X2
Huawei
G7, G8, Mate 7, Mate S, Nexus 6P, P7, P8, P8lite, P8max, Y550
Apple
iPhone4s, iPhone5, iPhone5s, iPhone5c, iPhone6, iPhone6 plus,
iPhone6s
Samsung
Galaxy Note3, Galaxy Note4, Galaxy s5, Galaxy s6, Galaxy s6 Edge,
Galaxy s6 Edge+, Galaxy Note5
Other
Nexus 6, LG-G3, LG-G4, Sony Z3
Note: The above table includes all models that have passed compatibility tests. We
are still in the process of testing other models and are continuing to add new models
to the list.

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*System version requirements:
Phone: Android 4.4.4 and later; iOS 7.0 and later
Huawei Wear app: Android 12.11.05 and later; iOS 12.10.3 and later
4What is the difference between the Band, the TalkBand B1,
TalkBand B2, and ColorBand? (For Huawei Knowledge Base only)
The Band features a state-of-the-art 3-axis motion sensor which tracks your activity,
monitors your sleep quality, and displays important notifications. It is a sporty,
fashionable accessory that is the perfect complement to your phone and helps you to
monitor your health. The Band sports an OLED touchscreen that supports swipe, hold
and touch gestures. Bluetooth calling and Bluetooth music playback are not
supported. The device has an IP68 dust and water-resistance rating.
The TalkBand B1 has a sporty design, while the TalkBand B2 has a more corporate
aesthetic. The TalkBand B2 has a 6-axis motion sensor for more accurate activity
recognition. It also comes in a premium gold version with a leather strap. The
TalkBand B2 also has an OLED touchscreen that supports swipe, hold and touch
gestures. It can be connected to two phones and used to find your phone and control
your phone's camera. It has an IP57 dust and water-resistance rating.
The ColorBand tracks your activity and monitors your sleep quality. Users must
switch between activity and sleep modes manually. The ColorBand does not display
message notifications, but it can be used to find your phone and control your phone's
camera. It has an IP57 dust and water-resistance rating.
5What is the Band made of?
Please refer to the table below for information on the materials used to make the
Band.
Part
Material
Strap
Made of dermatologically-tested TPU with an additional
smooth coating for a comfortable wearing experience.
Stainless
steel rim
Made of strong, anti-corrosive 316L stainless steel for
lasting shine and durability.
Screen
Made of strong transparent material with a hard,
scratch-resistant coating.
Rear housing
Smooth, dermatologically-tested coating.

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6Getting started
Follow the steps below to start using your Band.
1. Download the Huawei Wear app from the Google Play store or Apple App Store.
2. Connect your Band to the charger. The Band will power on automatically and enter
pairing mode.
Note: You can also power the Band on/off using the pinhole button on the back.
When pressing the pinhole button, we recommend that you use a SIM eject pin or a
ballpoint pen. Do not use needles or other sharp objects as these may damage the
button.
3. Enable Bluetooth on your phone, search for your Band using the Huawei Wear app
and then touch HUAWEI Band-XXX.
4. Touch √on your Band to pair it with your phone.
7Why doesn't the Band come with a pin? What sort of pin should I use
to power the Band on/off via the pinhole button?
1. The Band will power on automatically when you connect it to the charger. You do not
need to power it off during use.
2. If you wish to forcibly power your Band on/off using the pinhole button, we

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recommend that you use a SIM eject pin or a ballpoint pen. Do not use needles or
other sharp objects as these may damage the button.
8How do I wake up the screen?
You can wake up your Band's screen using any of the three methods below:
1. Knock the screen.
2. Rotate your wrist: (i) Wear the Band on your wrist and keep your wrist level. (ii)
Quickly rotate your wrist by approximately 90 degrees while keeping your wrist level.
The screen will turn on in less than 1 second. Practice rotating your wrist until you get
the hang of turning on the screen.
3. Lift your wrist. When the Band is on your wrist and your arm is pointing downwards,
you can lift your wrist to wake up the screen.
9Why doesn't the screen turn on when I touch it?
The screen may not turn on straight away when the Band is placed on the charger or
when it is too tight on your wrist. Try touching the screen again or wake up the screen
by rotating or lifting your wrist.

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10 Why is the screen-on time so short?
In order to prolong the battery life, the screen-on time is set to 3 seconds. This should
be sufficient to view the time and activity data. If you want to keep the screen on,
keep touching or swiping the screen.
11 Why doesn't the Band respond properly when I swipe the screen?
Ensure that you apply sufficient pressure to the screen and swipe slowly from one side
or the middle of the screen to the other. Swipe gestures work better when you place a
larger area of your finger on the screen.
12 How can I move between screens?
You can change the screen that is displayed using either of the following methods:
1. Swipe the screen. By default, the home screen displays the time. Swipe left or right to
view your step count, calorie count, or sleep data.
2. Rotate your wrist: (i) Wear the Band on your wrist and keep your wrist level. (ii) Turn
on the screen. (iii) Quickly rotate your wrist by approximately 90 degrees whilst
keeping your wrist level to navigate to the next screen.

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13 How can I change the watch face?
There are two ways to change the watch face:
1. Touch and hold the home screen until the Band vibrates. Swipe up or down to select
the desired watch face and then confirm your selection by touching the screen.
2. Swipe the screen until is displayed, then touch the screen and select .
Swipe up or down to select the desired watch face and then confirm your selection by
touching the screen.
14 Can I use the Band when it isn't paired with my phone?
You must pair your Band with your phone when you use it for the first time in order
to sync the time from your phone. Once the time has been synced, you can use the
Band to view the time, track your activity, and monitor your sleep quality without
pairing it with your phone. However, to receive incoming call alerts and message
notifications on your Band, you must pair it with your phone via Bluetooth and ensure
that the Huawei Wear app is running.
We recommend that you add the Huawei Wear app to the list of protected apps to
prevent your phone from killing the app in the background. On the Huawei P7, the list
of protected apps can be accessed by going to Settings > Protected apps. Find the
Huawei Wear app and turn on the corresponding switch.

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15 Can I pair my Band with more than one phone?
You can only pair the Band with one phone. Once you have established a Bluetooth
connection with your phone, you will not be able to find your Band in the list of
Bluetooth devices on other phones. If you wish to pair your Band with another phone,
first unpair the Band from your phone.
1. If you are using an Android device, open the Huawei Wear app, touch the Band icon
in the top-left corner to access the settings, and then touch the UNPAIR button at the
bottom of the screen.

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2. If you are using an iPhone, simply disable Bluetooth on your phone to terminate the
Bluetooth connection and then pair your Band with another phone.
Note: When you touch Forget This Device in your iPhone's Bluetooth settings, your
phone may still attempt to re-establish the connection with your Band. If so, disable
Bluetooth and then try pairing your other phone with the Band.
16 Why can't I establish a Bluetooth connection?
When you pair your Band with your phone, the two devices need to interact with each
other. The Bluetooth connection will be lost if the devices go out of range (10 m with
no obstructions) or if there is strong interference. The Bluetooth connection may
become unstable when the distance between the devices approaches the maximum
range.
If you cannot pair your Band with your phone, try following the steps below:
1. Ensure that you have enabled Bluetooth on your phone. If Bluetooth is disabled, turn
on the Bluetooth switch and place your phone next to the Band to try and establish a
connection.
2. Make sure that you use the Huawei Wear app to establish the Bluetooth connection.
Do not connect to the Band via your phone's Bluetooth interface.
3. Verify that you have selected the correct Band. Your Band will appear as HUAWEI
Band-XXX on your phone. XXX represents the last three digits of your Band's MAC
address. You can view the MAC address on the back of your Band.
4. If you are using an Android device, verify that the Huawei Wear app is running in the
background. We recommend that you add the Huawei Wear app to the protected apps
list. On the Huawei P7, the list of protected apps can be accessed by going to Settings
> Protected apps. Find the Huawei Wear app and turn on the corresponding switch.

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5. If the Bluetooth connection is lost, your phone will automatically attempt to
re-establish the connection. If the connection is not re-established, open the Huawei
Wear app and swipe down on the screen.
6. If you still can't establish the Bluetooth connection, close the Huawei Wear app in the
background and open it again (or restart your phone). Then try to pair the devices.
17 How can I find my Band's Bluetooth name?
The Bluetooth name of your device is HUAWEI Band—XXX. XXX represents the
last three digits of your Band's MAC address. You can find your Band's MAC address
using either of the following methods:
1. Find your Band's MAC address on the back of your Band and note the last three
digits.

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2. Open the Huawei Wear app and touch the Band icon in the top-left to access the
settings. You can find the MAC address underneath the Restore factory settings
option.
18 Can I connect my phone to other Bluetooth devices after pairing it
with my Band?
You can only pair the Band with one phone. You may be able to pair your phone with
more than one Bluetooth device, but this will depend on your phone's Bluetooth
specifications.
19 How can I charge my Band?
Use the charger provided to charge your Band. Wipe the charging port dry before
connecting your Band to the charger to prevent the charging contacts from corroding.
Corrosion may cause your charger to short circuit or pose other risks.
20 What charging currents does my Band support?
The Band supports the following charging currents (with 5 V power supply): 0.5 A, 1
A, 1.5 A, 2 A. If the charging current exceeds the maximum supported current, the
Band will automatically limit the current to prevent damage to the battery.
21 How long does it take to charge the Band?
A full charging cycle takes approximately 1.5 hours. The battery icon on the Band's
screen indicates the current battery level. Once the charging process is complete, the
battery icon will stop blinking and the screen will turn off after approximately 10
seconds.

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22 How can I check the battery status?
You can check the battery status using either of the following methods:
1. The Huawei Wear app.
When your phone is paired with your Band via Bluetooth, you can check the battery
status from the settings screen in the Huawei Wear app (the battery level will be
displayed as a percentage).
2. Your Band's home screen.
Wake up the screen to view the remaining battery level.
If you are not using the default watch face, swipe right to view the battery status.

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Note: The Band only displays the approximate battery level and does not display a
percentage (apart from when it is charging). If you wish to view detailed battery
information, use the Huawei Wear app.
23 Why won't my Band charge properly?
If your Band doesn't charge, check that the charging port is free of dirt. Salt residue
from sweat or other dirt might be blocking the charging port. If this is the case, the
metal terminal will not be able to conduct electricity and your Band will not charge.
Wipe the dirt off the charging port using a cotton swab (or gauze) dipped in rubbing
alcohol and then try to charge your Band again.
If your Band still doesn't charge, press the pinhole button on the back of the Band for
at least 10 seconds to forcibly restart the Band. Once you have done this, reconnect
your Band to the charger to see if it will charge.
24 Will my Band display low battery alerts?
When the battery level is lower than 10%, a low battery icon ( ) will be
displayed on the Band's screen and your Band will vibrate.

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25 Why does the battery drain so quickly? How can I improve the
battery life?
The battery life will depend on how you use the Band. Follow the steps below to
increase the battery life:
1. Turning on the screen and syncing data to the Huawei Wear app will significantly
decrease battery life. Reduce the number of times that you turn on the screen or sync
data.
2. Enabling message notifications will decrease the battery life. You can disable
message notifications in the Huawei Wear app.
3. Pairing your Band with your phone via Bluetooth will significantly decrease the
battery life. Terminate the Bluetooth connection when you do not need to connect
your Band to your phone.
26 Does the Band support incoming call alerts?
Yes. Your Band will vibrate when you receive an incoming call.
27 When I receive an incoming call, why does the Band sometimes
display a number rather than a name?
Once you have paired your Band with your phone, your Band will be automatically
granted permission to access your phone's contacts. When you receive an incoming
call, the caller's name will be displayed on your Band if the caller is in your contact
list. If not, the caller's number will be displayed.
If the caller is in your contact list but the caller's name is not displayed, try following
the steps below:
If you are using an Android device, you may have accidentally disabled the Access
contacts permission for the Huawei Wear app. Go to Permission manager and turn
on the switch next to Trust this application or allow access to contacts.

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If you are using an iPhone, disable Bluetooth in your phone's Bluetooth settings, then
re-enable Bluetooth and re-establish the connection with your Band.
Alternatively, you can unpair your Band from your phone. Select —to
restore factory settings and then open the Huawei Wear app to re-pair your Band with
your phone.
28 How can I decline an incoming call?
You can use the Band to decline an incoming call when it is paired with your phone.
When you receive an incoming call, follow the onscreen instructions to swipe to
decline the call.
Android device:
iOS device:
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