Human Touch CITYclub ht3010 User manual

troubleshooting guide
ht3010
CITYclub

October 18, 2011
©2011 Human Touch, LLC. All rights reserved.
Please forward any questions or comments regarding this Troubleshooting Guide to
[email protected].

HT-3010 Troubleshooting Guide 1
HT-3010 Troubleshooting
This Troubleshooting Guide walks you step-by-step through the
diagnosis of HT-3010 customer problems. It is important to follow
these steps carefully, to ensure that the problem is diagnosed
correctly, and therefore the appropriate repair action is taken.
Getting Started
1. Unplug the chair, wait approximately five seconds, then plug it
back in.
2. Check whether any remote control LEDs light. If not, see "Power"
on page 2.
3. Choose from the following:
To Troubleshoot This
Issue Do the following:
My remote control is
not working
Power to remote has already been verified
therefore:
• If a remote LED does not light when you
press it, but the function it controls works,
replace the remote control assembly.
• If a remote LED lights when you press it, but
the function it controls does not work,
replace the backrest.
My chair is not
massaging properly
If the Rolling, Kneading, or Compression
massage is not working, or is making a loud
noise, replace the backrest.
My chair will not
recline or incline
If the chair will not recline or incline properly,
replace the chair base.

2HT-3010 Troubleshooting Guide
Power
Step 1: Check the power and remote control cables
Verify that the power cord connections from the backrest to the chair
base are secure, and that the cord is not damaged. If the cord is
damaged, replace the power cord.
Step 2: Check the wall outlet
Plug a different device into the AC outlet into which the chair is plugged.
If the device does not work (is not receiving power), the AC outlet is
most likely not working. Plug the chair into a different AC outlet to verify
that it receives power.
Step 3: If the chair is still not receiving power, replace the
backrest

Human Touch, LLC
3030 Walnut Ave.
Long Beach, CA 90807
www.humantouch.com