HW Group Ares LTE Series User manual

Ares 10/12 LTE – User manual

Ares LTE
2Product information
Safety information
The device complies with regulations and industrial standards in force in the Czech Republic and
the European Union. The device has been tested and is supplied in working order. To keep the de-
vice in this condition, it is necessary to adhere to the following safety and maintenance instructions.
Never remove the device cover if the relay terminals are connected to the electrical network!
Using the device in a manner other than prescribed by the manufacturer may cause its safeguards
to fail!
The power supply outlet or disconnection point must be freely accessible.
The device must not be used in particular under any of the following conditions:
• The device is noticeably damaged
• The device does not function properly
• Unfastened parts can move inside
the device
• The device has been exposed to
moisture or rain
• The device has been serviced by
unauthorized personnel
• The power adapter or power supply cable
are noticeably damaged
• If the device is used in a manner other than
designed for, the protection provided by the
device may fail.
• The local electrical system must include
a power switch or a circuit breaker and
overcurrent protection.
The manufacturer warrants the device only if it is powered by the supplied power adapter or an
approved power supply.
If you have any problems with installing or operating the device, please contact technical support:
HW group s. r. o.
http://www.hw-group.com
E-mail: [e-mail]
Phone: [phone]
Formanská 296
Prague, 149 00
Czech Republic
When contacting technical support, please keep at hand the exact type of your device (at the type plate)
and, if possible, the firmware version (see later in this manual).
Ares LTE family
Ares LTE monitors the readings of connected sensors. When a value reaches the alarm threshold,
the device sends an e-mail or a text message (SMS), or dials specified numbers.
Use the SensDesk portal to configure the Ares LTE, send alarms or display graphs.
Ares LTE products are ready for remote mass deployment using FOTA (Firmware Over The Air).

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Ares LTE 3
Table of contents
Table of contents
Safety information 2
Basic features 4
Description of connectors and connections 5
Specifications 6
First steps 7
Inputs 8
Outputs 8
Sensors 9
SMS 9
Email 10
Advanced settings 11
General 11
Inputs 13
Outputs 14
Sensors 15
Time 16
SMS 17
SMS template 18
Email 19
Email templ. 20
GPRS / Internet 21
Portal 22
Logger 24
System 25
Connecting to the Portal 26
How to reduce operating costs 30
Special functions 30
Text message commands 30
Configuration SMS 31
Troubleshooting 31
Internal memory size 32
1-Wire UNI sensors 32
Customizing user messages 33
Format and datalog description 33
Mechanical parameters 34

Ares LTE
4
Basic features
• Dual band GSM/GPRS modem (900/1800 MHz) with 3G (WCDMA) support and LTE
• Number of 1-Wire sensors:
• Ares 10 LTE – 3
• Ares 12 LTE – 14
• External antenna
• Support for PIN-protected SIM
• Alarm alerts
• SMS (up to 5 phone numbers)
• Ringing a specified number (up to 5 phone numbers)
• E-mail (up to 5 addresses) with selectable priority
• User templates for SMS and e-mail alarms (different for each sensor)
• Periodic reminders about active alarms
• Per-sensor hysteresis settings
• Logs periodically e-mailed to up to 5 addresses (independent from alarm addresses) with
selectable priority
• Configurable global interval for storing measured values (15 minutes by default)
• Support for portal-based solutions with the HWg-PUSH protocol
• Periodic data transfer
• Data transfer when values differ by more than the specified tolerance
• Status request
• SMS from a predefined number
• SMS from any number containing a password
• Ringing the device from a predefined number
• Internal memory for measured values: 2 MB – 170,000 records
• Simple configuration with an intuitive Windows utility
• Connects to PC over USB without special drivers (Mass Storage, HID)
• Power failure indication through a virtual input (supports alarms)
• Battery status indication (supports alarms)*
• Option to activate/deactivate GPRS when roaming. SMS alarms and control still 100% functional
• Wall mount, DIN rail mount options
• Firmware upgrade over USB or GPRS (On the Fly – Over the Air)
• Upgrade can be started with a SMS command
• Logging stops when Ares LTE is connected to USB
• Sensors are automatically detected when the device is turned on
• Alarm information available immediately after powering up
*Applies to Ares12 LTE only.
Basic features

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Ares LTE 5
Description of connectors and connections
Identical for Ares 10 LTE.
Description of connectors and connections
LED indicators
• Alarm (red) – indicates alarm status. One or more sen-
sors read outside of the allowed range, or an alarm at
one or more inputs (2× Digital Inputs or external power
supply indication).
• Modem (blue) – informs about GPRS connection.
• Fast blinking – GPRS connection is being established.
• On – connection established.
• Slow/occassional blinking – communication takes place.
• Status (yellow)
• Fast blinking – GSM connection is being established.
• Blinking 1× / second – device works normally.
• Power (green) – power is connected. Blinks when the
device runs on battery*.
Inputs
2× Digital Input for connecting a voltage-free (dry) contact.
Logic 0 (contact open) when the resistance between
terminals is greater than 15kOhm. Logic 1 (closed con-
tact) when the resistance is less than 2.7 kOhm. Resis-
tances between these values are undefined.
Power
Power supply 9-30V / 500 mA can be connected to the
power terminals or the power barrel connector. The ter-
minals and the connector are interconnected and can
NOT be used to connect two different power sources
(e.g. adapter and back-up battery*).
Sensors
2× independent port for connecting 1-Wire sensors, with support for 1-Wire UNI. Each port can
be connected to a bus, maximum length is 60 m. The total number of supported sensors is
adevice-wide limitation, the sensors can be connected to one port or distributed among both
ports in any way.
Caution: Depending on the consumption of connected sensors the use of an active hub may be necessa-
ry – see chapter 1-Wire UNI Sensors.
Sim Card
Standard Plug-in SIM.
GSM
SMA connector for an external antenna. The external antenna needs to be QuadBand-capable
and equipped with a male SMA connector. External antenna is required for proper operation of
the device.
*Applies to Ares12 LTE only.

Ares LTE
6
Specifications
Specifications
Connection
Interface
FDD LTE bands: B1/B3/B5/B7/B8/B20
WCDMA bands: B1/B5/B8
GSM bands: 900/1800 GPRS multi-slot class 12
Class 4 (33dBm +
-2dB) for GSM900
Class 1 (30dBm +
-2dB) for DCS1800
Class E2 (27dBm +
-3dB) for GSM900 8-PSK
Class E2 (26dBm +
-3dB) for DCS1800 8-PSK
Class 3 (24dBm +1/-3dB) for WCDMA bands
Class 3 (23dBm +
-2dB) for LTE FDD bands
Supported protocols IP: TCP, UDP, HTTP, SNTP, SMTP, HWg-PUSH
Sensors
Type HWg original accessories: 1-Wire & 1-Wire UNI
Connector RJ11 (1-Wire Bus)
Sensors Ares 10 LTE– up to 3 sensors
Ares 12 LTE – up to 14 sensors
Sensor distance Up to 60m
Dry contact inputs
Port I1, I2
Type Digital Input (supports NO/NC Dry contact)
Sensitivity 1 (On) = 0-500 Ω(Right pin on the terminal block can be connected to 12V GND)
Max. distance Up to 50m
Power input
Port 9–30V DC
Type Main device power input (typically 500mA)
Connector Jack (barrel, inner 2.1mm outer 5.5 mm) +Terminal Block
Accumulator Operation for approx. 24 hours (only Ares 12 LTE)
Physical parameters
Temperature range Operating: 5 to +50°C (+41 to +122°F)
Storage: -25 to +85°C (-13 to +185°F)
Dimensions/Weight 76 × 93 × 31 mm/150g
EMC CE - EN 55022, EN 55024, EN 61000

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Ares LTE 7
First steps
Connect Ares LTE to PC with an USB cable and open the ARES disk that appears. Double-click
the AresConf application to start it. The General tab appears and shows the device status:
This tab gives information about sensors and digital inputs, together with graphical symbols
for quick overview.
You can set the Device Name and the unit of temperature (°C, °F, K) here. The temperature unit
changes about 5 seconds after pressing Save.
When starting the device for the first time, pay attention to the mobile network connection
and signal strength information. If the signal is too weak, relocate the antenna. If the modem
is unable to log in to the GSM network, check the PIN security code settings of the SIM. For
details, see Advanced settings.
All deviations from normal are indicated graphically:
Sensor disconnected
(Alarm)
Sensor (Digital Input) out
of range, upper threshold
exceeded (Alarm)
Sensor (Digital Input) out
of range, lower threshold
exceeded (Alarm)
Sensor connected,
value within Safe Range
(no Alarm)
First steps
General

Ares LTE
8
Inputs
Use this tab to configure basic properties of digital inputs:
• Clear All Counters – sets all counters to zero value.
• Save – saves all changes.
First steps
Outputs
It is possible to connect the External Outputs module via the 1-Wire UNI interface to the Ares12
LTE device.
• Find Outputs – detects external outputs module. By default, outputs are detected only when the
unit is powered up. Later connected outputs must be detected manually. Detected outputs are
automatically added to the list.
• Delete All Outputs – deletes all discovered outputs.
• Save – saves all changes.

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Ares LTE 9
Sensors
Use this tab to configure basic properties of sensors:
• Del – removes the sensor from the list (e.g. when the sensor is disconnected). If the sensor
remains physically connected, it will be detected again when the Ares LTE unit is restarted.
Sensor no. 65535 is a system entry and cannot be deleted.
• Find Sensors – detects all connected sensors. By default, sensors are detected only when the
unit is powered up. Sensors connected later must be discovered manually. Detected sensors
are automatically added to the list.
• Delete All Sensors – deletes all discovered sensors. System entry Sensor no. 65535 can't be deleted.
• Save – saves all changes.
SMS
Use this tab to configure alarm text message (SMS) recipients. Each recipient phone number is
also authorized to request information from Ares 12 LTE by dialing the unit's phone number and
to send SMS commands without a password (see Advanced settings).
First steps

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10
Email
Use this tab to configure alarm e-mail recipients and parameters.
• Recipient 1-5 – e-mail addresses of recipients for alarm e-mails.
• SMTP Server – IP address or host name of the SMTP server to use for sending e-mail.*
• SMTP Port – TCP port where the SMTP server listens.*
• Username – username for authentication to the SMTP server.*
• Password – password for authentication to the SMTP server.*
• Secure Connection (SSL): No/STARTTLS – enables encrypted authentication.*
• Outgoing Email Address – sender e-mail address. E-mails will be sent to the recipients from
this address.
• Subject – subject prefix. Useful for adding a keyword to the e-mail subject in order to simplify
mail filtering.
• Report End of Alarm – users will be also informed when an alarm ends (global setting).
• Send Test Email – sends a test e-mail to all listed recipients.
• Save – saves all changes.
*Ask your network administrator or mobile carrier for this information.
First steps
• Recipient 1-5 – phone numbers where to send alarm text messages (SMS).
• Ring-out – upon alarm, dial the given number. The phone rings for 15 seconds, or until the
call is refused.
• Report End of Alarm – users will be also informed when an alarm ends (global setting).
• Send Test SMS – sends a test SMS to all configured numbers.
• Save – saves all changes.

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Ares LTE 11
General
Advanced settings
Advanced settings are enabled by pressing the Advanced Mode button.
This tab gives information about sensors and digital inputs, together with graphical symbols
for quick overview.
• Device name – useful for sorting in higher-level systems, or to tell apart several Ares units.
• Temperature Unit – units used to work with temperature. The temperature unit changes about
5 seconds after pressing Save.
• Celsius – °C
• Kelvin – K
• Fahrenheit – °F
• Current Time – informs about the current system time set in the device. The time appears in
the log of measured values.
• Last Sync. Time – date and time of last time synchronization over the internet. Useful for chec-
king if the time synchronization works.
• Modem status – information about the current modem status and readiness:
• SIM unplugged – no SIM was found. Insert a SIM, or clean its contact pads.
• Modem initializing... – modem is being initialized. The device is establishing communication
with the modem and making the modem ready for operation. This information should not
appear for more than 10s. Otherwise, it indicates a modem fault (see Troubleshooting).
• Invalid PIN – PIN code stored in the Ares LTE unit is incorrect.
• PUK requested – PUK code is needed (must be entered in a different kind of device).
• Ready to use – modem is registered to the carrier's network and ready for operation.
Advanced settings

Ares LTE
12
• Dialing... – connection to the carrier is being dialed (necessary to establish GPRS connecti-
on). This information should not appear for more than 20s. Otherwise, it indicates a modem
fault (see Troubleshooting).
• Configuring Internet... – internet connection is being configured (reading IP parameters).
• Connected to Internet – the modem is successfully connected to the internet.
• Terminating Internet... – internet connection is being disconnected.
• Terminated – connection to the mobile network was terminated. This can appear when the
device is being restarted, switched off, or when its battery is low.*
• Hanging up... – dial-up connection is being hanged up.
• „-“ – unknown state.
• Signal Quality – GSM signal quality in dBm and as a percentage. The percentage should be as
high as possible. If it is less than 50 %, we strongly suggest to relocate the antenna or use
adifferent mobile carrier.
• Reg. Operator – regional GSM carrier. Indicates a successful connection to the GSM network,
and the actual carrier when roaming.
• FW version – current firmware version.
• Email Queue – number of outgoing e-mails waiting in the queue.
• SMS Queue – number of outgoing text messages waiting in the queue.
Digital Inputs ID 8 – External Power
System entry that indicates connected/disconnected external power supply. It is used to inform
about power failures and battery-powered operation.*
Sensors ID 65535 – Battery monitor
System entry that informs about the battery charge level.*
Note: In case a backup power supply is needed for Ares 10 LTE we recommend the use of optional
accessory „UPS 12V“ (12V with 1,3 Ah capacity and power outage indication) or „UPS 12V + 5V“ (12V and
5V simultaneous use possible with 1,3 Ah capacity, one 1-Wire UNI output and power outage indication).
*Applies to Ares 12 LTE only.
Advanced settings

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Ares LTE 13
Inputs
Use this tab to configure basic and advanced properties of digital inputs:
• State – graphical information about input states (same as on the General tab).
• ID – unique sensor ID.
• Name – sensor name, used for easier overview and for further processing in other systems.
• Value – current input state:
• 0– open (power disconnected).
• 1– closed (power applied).
• Cnt – counter of input (example: Count pulses from energy meter).
• Name (0) – name of the state when the input is Off (contact open).
• Name (1) – name of the state when the input is On (contact closed).
• Alarm Alert – specifies when the input is in alarm:
• Disable – alarm is disabled for this input.
• Active if ON (1) – alarm when the input is On (closed).
• Active if OFF (0) – alarm when the input is Off (open).
• Delay – delays the alarm status (in seconds).
• Email – sends an e-mail when the input is in alarm.
• SMS – sends a text message (SMS) when the input is in alarm.
• Templ. – alarm message template. (See the SMS Templ. and Email Templ. tabs.) The template is
set independently for each input.
• Clear All Counters – sets all counters to zero.
• Save – saves all changes.
Advanced settings

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Outputs
It is possible to connect the External Outputs module via the 1-Wire UNI interface to the Ares12
LTE device. This module provides 4 NO/NC relay outputs with maximum load up to 1A / 30 V DC
or up to 0,5 A / 50 V AC.
• State – graphical information of inputs status - identical as on the General tab.
• ID – unique ID of the sensor.
• Name – input name for its easier identification and for the needs its processing within superior
systems.
• Value – current input status:
• 0– disconnected (power Off).
• 1– connected (power On).
• Name (0) – disconnected input status name (Off, open).
• Name (1) – connected input status name (On, closed).
• Serial Code – unique 1-Wire ID.
• Condition – output control method.
• Manual & Remote – controlling the input manually by the SET switch (Set 1 – switch On,
Set 0 – switch Off) or by M2M protocols.
• On if any alarm – the output switches On when at least one of the inputs or sensors is in
alarm status. Note that this condition reflects the DELAY and HYSTERESIS settings for indi-
vidual active inputs and sensors.
• On if alarm on – the output switches On when there is alarm on a defined input or sensor.
• On if value equal to Trigger – the output switches On when the measured value matches the
Trigger Value setting.
• On if value higher than Trigger – the output switches On when the Current Value exceeds the
Trigger Value setting.
• Trigger Value – the trigger value of a condition (for example: the output switches to On when
acurrent value exceeds the Trigger Value).
• Dependent On – selection of the input or sensor to which the condition is applied.
• Find Outputs – detects external outputs module. By default, outputs are detected only when the
unit is powered up. Later connected outputs must be detected manually. Detected outputs are
automatically added to the list.
Advanced settings

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Ares LTE 15
Sensors
Use this tab to configure basic and advanced properties of sensors:
• State – graphical information about sensor states (same as on the General tab).
• ID – unique sensor ID.
• Name – sensor name, used for easier overview and for further processing in other systems.
• Current Value – current sensor value.
• Min. – lower limit of the Safe Range. If the value is less than MIN, alarm is automatically set.
• Max. – upper limit of the Safe Range. If the value is more than MAX, alarm is automatically set.
• Hyst. – hysteresis for the given sensor.
• Delay – delays the alarm status in case the Safe Range values have been exceeded.
• Email – sends an e-mail when the sensor is in alarm.
• Email Templ. – alarm message template. (See the Email Templ. tabs.).
• SMS – sends a text message (SMS) when the sensor is in alarm.
• SMS Templ. – alarm message template. (See the SMS Templ. tabs.).
• Serial Code – unique 1-Wire ID.
• Del. – removes the sensor from the list (e.g. when the sensor is disconnected). If the sensor
remains physically connected, it will be detected again when the Ares LTE unit is restarted.
Sensor no. 65535 is a system entry and cannot be deleted.
• Find Sensors – detects all connected sensors. By default, sensors are detected only when the
unit is powered up. Later connected sensors must be detected manually. Detected sensors
are automatically added to the list.
• Delete All Sensors – deletes all discovered sensors. Sensor no. 65535 is a system entry and
cannot be deleted.
• Save – saves all changes.
Advanced settings
• Delete All Outputs – deletes all discovered outputs.
• Save – saves all changes.

Ares LTE
16
Time
Use this tab to configure the current system time. The time can be set either manually in Time
Setup, or automatically over the internet.
• SNTP Server – URL or IP address of the time server to use.
• List of stratum one time servers:
https://support.ntp.org/bin/view/Servers/StratumOneTimeServers
• List of stratum two time servers:
https://support.ntp.org/bin/view/Servers/StratumTwoTimeServers
• List of NIST time servers:
http://tf.nist.gov/tf-cgi/servers.cgi
• List of NTP pool servers:
https://support.ntp.org/bin/view/Servers/NTPPoolServers and http://www.pool.ntp.org
• Time Zone – time zone where Ares LTE is used.
• Sync. Period – indicates how often to synchronize time over the internet (1h/24h).
• Daylight Saving Time – activates automatic change to/from DST.
• Sync. after Device Startup – synchronizes time over the internet whenever the device is powered on.
• Synchronize Time – immediately synchronizes time. Only works when the GPRS connection is
functional.
• New Day – shows the current date and lets the user change it manually.
• New Time – shows the current system time and lets the user change it manually.
• Set Time Manually – stores the changed date and time values to memory.
• Save – saves all changes.
Advanced settings

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Ares LTE 17
SMS
Use this tab to configure alarm text message (SMS) recipients. Each recipient phone number
is also authorized to request information from Ares LTE by dialing the unit's phone number and to
send SMS commands without a password.
• Recipient 1-5 – phone numbers where to send alarm text messages (SMS).
• Ring-out – upon alarm, dial the given number. The phone rings for 15 seconds (rings three
times), or until the call is refused.
• Periodic Status – periodical sending statuses of sensors.
• Period – period in minutes.
• Template – template to use for Periodic Status.
• Alarm reminder – sends reminders about active alarms.
• Period – period of alarm reminders in minutes.
• Template – template to use for the reminder message.
• Status SMS Settings – Ares LTE can send a text message with the current sensor states as a reply
to an incoming “STATUS” message. If the phone number where the status request originated
is not listed among the recipients, a password needs to be specified as well.
• Status SMS Password – password required to send the status message to a number not listed
among alarm recipients.
• Template – template to use for the status message.
• Send Status SMS if ring from one of the Alarm recipients – status message is sent whenever any
of the alarm recipients calls the device.
• Report End of Alarm – users will be also informed when an alarm ends (global setting).
• Send Test SMS – sends a test SMS to all configured numbers.
• Clean SMS Queue – clears all unsent text messages from the queue.
• Save – saves all changes.
Advanced settings

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18
SMS template
Use this tab to define the formats of individual messages, e.g. to distinguish temperature alarm mes-
sages from humidity alarm messages or to define the contents of status and reminder messages.
• Template – selects the template to edit.
• Text – message contents, with macros as variables.
• Preview – displays a dialog with a preview of the message.
• Help – list of supported macros – list of macros that can be used in the message.
• Save – saves all changes.
Advanced settings

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Ares LTE 19
Email
Use this tab to configure alarm e-mail recipients and parameters.
• Recipient 1-5 – addresses of recipients for alarm e-mails.
• Periodic Status – periodical sending statuses of sensors.
• Period – period in minutes.
• Template – template to use for Periodic Status.
• Alarm Reminder – sends reminders about active alarms.
• Period – period of alarm reminders in minutes.
• Template – template to use for the reminder message.
• SMTP Server – IP address or host name of the SMTP server to use for sending e-mail.*
• SMTP Port – TCP port where the SMTP server listens.*
• Username – username for authentication to the SMTP server.*
• Password – password for authentication to the SMTP server.*
• Secure Connection (SSL): No/STARTTLS – enables encrypted authentication.*
• Outgoing Email Address – sender e-mail address. E-mails will be sent to the recipients from this
address.
• Subject – subject prefix. Useful for adding a keyword to the e-mail subject in order to simplify
mail filtering.
• Importance – importance of the e-mail message. Useful for mail filtering in e-mail clients.
• Report End of Alarm – users will be also informed when an alarm ends (global setting).
• Send Test Email – sends a test e-mail to all listed recipients.
• Clean Email Queue – clears all unsent e-mails from the queue.
• Save – saves all changes.
*Ask your network administrator or mobile carrier for this information.
Advanced settings

Ares LTE
20
Email Template
Use this tab to define the format of individual messages, e.g. to distinguish temperature alarm
messages from humidity alarm messages or to define the contents of status and reminder
messages.
• Template – selects the template to edit.
• Subject – subject of the e-mail. Macros can be used.
• Body – message contents, with macros as variables.
• Help – list of supported macros – list of macros that can be used in the message. See the SMS
Template tab.
• Preview – displays a dialog with a preview of the message. See the SMS Template tab.
• Save – saves all changes.
Advanced settings