HydroQuip PLATINUM PS-9003 Original operating instructions

PS-9003 & PS-9004
PLATINUM SERIES
INSTALLATION/OPERATION GUIDE

1
CONTENTS
Important Safety Instructions························2-3
INSTALLATION···································4-16
Remoteheaters ··································· 6
Heater“ON”Indicator······························ 6
Electrical········································ 7
System Configuration ······························7-8
HeaterConversion································· 8
Temp Sensor Mounting ······························ 9
GFCI ············································ 9
EquipmentConnections···························· 10
Receptacles ····································· 10
SpaLight ······································· 10
WetConnections ································· 11
PressureSwitch·································· 11
Thermostat Setting ································ 11
System Timer (Setting Filtration) · · · · · · · · · · · · · · · · · · · · · 12
ModeSelection ·································· 12
TopsideOptions ·································· 13
Topside·······································13-14
HeaterOperation································· 14
OPTIONAL CORD ADAPTOR KIT · · · · · · · · · · · · · · · · · · · · · · · 15
OPERATIONAL CONSIDERATIONS······················ 15
WarmWeatherConditions ·························· 15
FiltrationSystem ································· 15
Winterizing······································ 16
Chemical Water Treatment·························· 16
TROUBLESHOOTING ·····························16-18
SYSTEM DATA LABEL· · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · 19
WARRANTYINFORMATION ·························· 19

2
IMPORTANT SAFETY INSTRUCTIONS
READ AND FOLLOW ALL INSTRUCTIONS
DANGER To reduce the risk of injury, do not permit children to use this product unless
they are closely supervised at all times.
WARNING - RISK OF CHILD DROWNING. Extreme caution must be exercised to prevent
unauthorized access by children. To avoid accents, ensure that children cannot use a
spa or hot tub unless they are supervised at all times.
DANGER To reduce the risk of injury to persons, do not remove suction fitting covers.
Spa location must accommodate sufficient drainage of water around the base of the
structure, as well as the power source compartment.
Prolonged immersion in water that is warmer than normal body temperature can result
in a dangerous condition known as HYPERTHERMIA. The causes, symptoms, and
effects of hyperthermia may be described as follows: several degrees above the
normal body temperature of 98.6˚F. The symptoms of hyperthermia include dizziness,
fainting, drowsiness, lethargy, and an increase in the internal temperature of the body.
The effects of hyperthermia include (1) unawareness of impending hazard, (2) failure
to perceive heat, (3) failure to recognize the need to exit spa, (4) physical inability
to exit spa, (5) fetal damage in pregnant women, (6) unconsciousness resulting in
danger of drowning. WARNING The use of alcohol, drugs or medication can greatly
increase the risk of fatal hyperthermia in hot tubs and spas.
DANGER - RISK OF ELECTRICAL SHOCK. Install at least 5 feet (1.5m) from all metal
surfaces. (A spa may be installed within 5 feet of metal surfaces if each metal surface
is permanently connected by a solid copper conductor attached to the ground bar
on the terminal box that is provided for this purpose. Refer to NEC and local codes in
effect at the time of installation.)
A ground or bonding bar is provided on the control box to permit connection of a solid
copper bonding conductor between this point and any equipment, metal enclosures
of electrical equipment, metal water pipe, or conduit within 5 feet (1.5m) of the unit as
needed to comply with local requirements.
Bond accessible metal to the dedicated connector on the equipment grounding bus,
bond the equipment ground bus to the local common bonding grid as part of the
installation in the form of (1) a reinforced concrete slab for support, (2) a ground plate
provided beneath the hot tub or spa, or (3) a permanent ground connection that is
acceptable to the local inspection authority.
DANGER RISK OF ELECTRICAL SHOCK. Do not permit any electrical appliance such as
a light, telephone, radio, or television, within 5 feet (1.5m) of a spa or hot tub.
To reduce the risk of injury:
The water in a spa or hot tub should never exceed 104˚F (40˚C). Water temperatures
between 100˚F (38˚C) and 104˚F (40˚C) are considered safe for a healthy adult.
Lower water temperatures are recommended for extended use (exceeding 10-15
minutes) and for young children.
Excessive water temperatures have a high potential for causing fetal damage during the
early months of pregnancy. Pregnant or possibly pregnant women should limit spa
or hot tub water temperatures to 100˚F (38˚C).

3
Before entering the spa or hot tub, the user should measure the water temperature with an
accurate thermometer.
The use of alcohol, drugs, or medication before or during spa or hot tub use may lead to
unconsciousness with the possibility of drowning.
Persons suffering from obesity or with a medical history of heart disease, low or high blood
pressure, circulatory system problems, or diabetes should consult a physician before
using a spa or hot tub.
Persons using medication should consult a physician before using a spa or hot tub since
some medication may affect heart rate, blood pressure, and circulation.
For Units with a GFCI (Ground Fault Circuit Interrupter)
This appliance is provided with a ground-fault-circuit-interrupter located on the control box.
Before each use and with the unit operating, push the test button. The unit should
stop operating and the reset button should appear. Push the reset button. The unit
should now operate normally. If the interrupter does not perform in this manner, a
ground current is flowing indicating the possibility of electrical shock. Disconnect the
power, or unplug from receptacle, until the fault has been identified and corrected.
For Cord and Plug Connected Units
Connect to a grounded, grounding type receptacle only. NEVER connect the spa to an
extension cord.
Do not bury the cord.
WARNING To reduce the risk of electrical shock, replace damaged cord immediately.
For Permanently Installed Units
A terminal marked “G” or “ground” is provided in the wiring box located inside the
equipment compartment. To reduce the risk of electric shock, connect the terminal
or connector to the grounding terminal of your electrical service or supply panel with
a continuous green insulated copper wire in accordance with National Electric Code
Table 250-95 and any other local codes in effect at the time of installation.
For Permanently Installed Units not Provided with an Internal
Disconnecting Method
The electrical supply for this product must include a suitably rated switch or circuit breaker
to open all ungrounded supply conductors to comply with Section 422-30 of the
National Electric Code, ANSI/NFPA 70 1978. The disconnecting means must be
readily accessible to the tub occupant but installed at least 5 feet (1.5m) from the tub
water.
For Units with Gas Heaters
WARNING - Do not install indoors. This unit uses a gas heater that requires proper
ventilation and is intended for outdoor use only.
For UL Listed Equipment Assemblies
Install at least 5 feet (1.5m) from tub water using nonmetallic plumbing. Install blower
no less than 1 foot (305mm) above the maximum water level to prevent water
from contacting electrical equipment. Install in accordance with blower installation
instructions.
To reduce the risk of drowning from hair and body entrapment, install a suction fitting(s) &
cover(s) with a marked flow rate in gallons-per-minute that equals or exceeds the flow
rate marked on the equipment assembly.

4
INSTALLATION
The Hydro-Quip “Slide” series control offers the ultimate in installation flexibility. The heater
can be installed at the bottom, top, back, or remotely up to 60”* away allowing for full
coverage of all installation variations. *Requires the purchase of optional heater assembly.
If installing with optional “L-shaped” heater, follow back installation below. Hydro-Quip
assumes the person installing this control system is a qualified Service Professional and is
familiar with their local codes and regulations. Slide Configurations
Remove control box and heater assembly from
carton and verify contents for completeness.
For a bottom installation of heater loosen the 2ea.
3/8” nuts on the adjustable clamps then loosen the
adjustable clamps just enough as to move freely.
Slide the heater between the feet placing the studs
from the adjustable clamps into the slots provided
on the feet and tighten the 2ea 3/8” nuts, then
tighten the adjustable clamp.
For Bottom Back Installation utilize the back of
the feet brackets, loosen the adjustable clamps just
enough as to move freely. Remove 2ea 3/8” nuts.
Align the 2 studs with the slots on the back of the
feet bracket. Reinstall 2ea 3/8” nuts, and tighten.
Finish by tightening the adjustable clamps with the
box rotated as explained on page 5.

5
Slide Configurations Cont.
Installing in a horizontal position or pointing down are both proper installation orientations only.
Failure to follow this instruction may result in false tripping of the high limit circuit.
For proper operation of the heater it must NOT be installed with the heater box pointing up.
Connect the power and control cords from the
heater to the matching receptacles on the side of
the control box.
Ground/Bond the heater directly to the control box
using the included #8 solid copper bonding wire.
Ground/Bond the control box directly to the heater
using the included #8 solid copper bonding wire.
Insert the sensor probe(s) under the sensor cover
attached to the heater and tighten the wing-nut
securely.
Correct Wrong
Plastic
Heater Box

6
Optional Heaters
Remote Heaters:
The Remote Heaters are supplied with a 60” cord which allows for versatile installations
and locations with multiple angles. BE SURE HEATER IS INSTALLED ON PRESSURE
SIDE OF PUMP AND HEATER BOX INSTALLED HORIZONTAL OR PREFERABLY DOWN.
HEATER MUST BE BONDED TO THE CONTROL BOX USING A #8 SOLID COPPER
BONDING WIRE (NOT INCLUDED).
The 9004 Platinum control system has the unique ability to operate dual heaters (second
heater can be purchased separately) in a wide array of wattage configurations. Make sure
your electrical service is capable of handling the increased amperage. (Chart below refers
to a 240 volt supply feed and reflects heater amperages only - be sure to add all other
equipment amperages for proper breaker sizing.)
4.0kw = 16amps•
4.5kw = 18.7 amps•
5.5kw = 22.9 amps•
8.0kw = 33.3 amps•
8.5kw = 35.4 amps•
9.0kw = 37.5 amps•
9.5kw = 39.5 amps•
10kw = 41.6 amps•
11kw = 45.8 amps•
Care must be taken as to how the two heaters
are plumbed into the system. It is imperative
that the heaters be plumbed as close together
as possible (it is recommended that the
heaters are less than 8” apart) in one of two
configurations.
- Inline end to end:
- U shaped:
Heater “ON” Indicator
This indicator light activates when the
heater is "on". It is a diagnostic tool for
service technicians.

7
Electrical
A qualified and licensed electrician in accordance with the
National Electric Code (NEC) Article 680, Canadian Electric
Code, and with any local codes must accomplish the electrical
installation.
All connections must be made according to the electrical
installation label on the outside of the control box. Follow
the instructions from the label if they are different than the
instructions in this manual. If your electrician is not absolutely
sure how to connect your system correctly, call your local dealer.
Any mistake may be costly and invalidate your equipment
warranty.
The GFCI (Ground Fault Circuit Interrupter) is a mandatory
electrical safety device required for all portable spas and hot
tubs as specified in the National Electrical Code Article 680-42.
The GFCI in your particular installation may be installed at the
electrical service panel, a separate sub-panel or built into your
system.
Your spa equipment requires a DEDICATED CIRCUIT. No other
appliances or lights can be on this circuit. Refer to equipment
data label for power supply requirements of your spa equipment.
Use copper conductors ONLY. The ground must be sized
following the National Electric Code, Table 250-95.
Universal Systems require a Neutral wire therefore the service
required is as follows: 120-volt systems require a three-wire
electrical service including ground, consisting of Line 1 (Black),
Neutral (White) and Ground (Green) (system Line 2 (Blue)
connected together with the Neutral (White). 240-volt systems
require a four wire electrical service including ground, consisting
of Line 1 (Black), Line 2 (Red), Neutral (White) and Ground
(Green).
120 Volt:
240 Volt:
System Configuration
Congratulations on your purchase of the Universal Series Control System. This series of
controls has been developed to allow you complete flexibility during your installation. This
Control System is configured to allow you to choose the voltage for each circuit at the time
of installation. We highly recommend that all component cords be replaced at the time of
installation.
The Universal conversion procedure MUST be accomplished PRIOR to connecting input
service wiring. This control has been shipped from the factory with ALL circuits wired for
120 VAC.
VERIFY YOUR COMPONENT VOLTAGE REQUIREMENTS: 120 VAC will not harm a
240 VAC component if operated temporarily. 240 VAC WILL harm a 120 VAC component
almost immediately. This is the reason we ship all circuits in the 120 VAC configuration. We
cannot be held responsible for mis-wire related damage to components.
Note: To utilize the Universal circuitry (120/240VAC), incoming service must be 240V/4-
Wire.

8
Heater Conversion
Step 1: Your system can be set for
High Current (HC) or Low Current
(LC) operation (the connection is pre-
configured at the factory for low current).
In the Low Current configuration the
heater will automatically turn off when the
high-speed of the pump or the air blower
is activated. For unrestricted High Current
operation, simply turn input power off,
locate and disconnect the conversion plug
and receptacle.
Step 2: Now reinstall the conversion plug
into the High Current (HC) conversion
receptacle. The conversion is complete.
Reapply power and operate the spa
normally. When the high-speed of the pump
or the air blower are turned on, the heater
will not shut off.
Step 1: Remove 2(ea) screws and open front
cover of enclosure. Locate the conversion
terminal block and desired connector. Use the
Corresponding color wire for each receptacle to
be converted. Carefully remove connector from
the Neutral side.
Step 2: Reinstall the connector onto the “Line 2”
side. The conversion is complete and the circuit
is now ready for a 240VAC component. Note:
Repeat this procedure for each circuit.
System Configuration Cont.
We have made the conversion process simple and easy. After you have determined
the voltage of your components (pump(s), air blower, ozonator etc.), you are now
ready to complete the conversion process. Color-Coded Neutral Wire connectors
have been provided to easily distinguish the circuit to be converted. By simply
moving a Neutral wire from the Neutral side of the conversion terminal block, clearly
marked and located inside the control enclosure, to the Line 2 side completes the
circuit conversion. Follow the illustrations and step-by-step instructions.

9
Temp Sensor Mounting
Refer to the photos above. When installing the supplied temperature sensor drywell in the
wall of the tub, find a location as low as possible and close to a suction fitting. Try to stay
away from fittings returning water back to the tub. Drill a 1-3/16” hole from inside the tub
(1-2), install the supplied gasket onto the drywell and insert into the hole from inside the
tub (3-4), install the fastening nut from outside the tub shell and tighten 1/4 turn past hand
tight (5), and install the temperature sensor into the drywell (6).
1 2 3 4 5 6
A 5/16” drywell (sold separately) can be installed
in the plumbing if necessary. Select an area that
is located within the suction lines between the
body of water and the filtration pump for the most
accurate temperature readings.
GFCI
* This device may be installed in the control box or at the electrical service panel.
The GFCI is a mandatory electrical safety device required for all portable spas and hot tubs
as specified in the National Electrical Code Article 680. The GFCI is designed to provide
protection against potential electrical shock hazard should ground fault occur.
The installation of a properly sized Ground Circuit and Bonding Circuit is still required as
detailed in the Installation Manual. The GFCI in your particular installation may be installed
at the electrical service panel, a separate sub-panel or built into your Hydro-Quip spa
control system.
Systems with a built-in GFCI meeting the code requirements
will be marked on the top of the control panel with
identification label.
It is necessary to test the GFCI before each use and at least
monthly when the spa or hot tub is not being used regularly.
Test the device in the following manner:
With the power on, push the "TEST" button; there should
be an audible "click", which will disconnect the power to the
system. The "RESET" button will pop out slightly.
CAUTION - If the GFCI fails to operate in this manner, do
not use the spa until a qualified technician has corrected
the problem.
! To restore power, press the red "RESET" button in.

10
LH (Less Heater) Cord Connections:
Air Activated Units - Remote Heater Connection Instructions
WARNING - Disconnect all power prior to completing the cord installation. While your
wiring may differ, you must connect each component as shown below.
All existing jumpers and wires must be removed before attempting to connect circuits.
Failure to connect wires exactly as shown will cause an electrical malfunction that will result
in damage to the control and/or heater. This damage will not be covered under warranty.
GGRREEEENN
WWHHIITTEE
BBLLAACCKK
HEATER POWER CORD (CLEAR 3-PIN MOLDED)
HEATER - POWER CORD
Note: Heater connection is rated for 240VAC / 23Amps maximum.
Securely connect the Black/ 12AWG/ Line 1 wire to one of the heater connectors.
Securely connect the White/ 12AWG/ Line 2 wire to the second heater connectors.
Connect the Green/ 10AWG/ Ground wire to an existing ground point (such as a metal
enclosure).
* Connections must be made without twisting or damaging heater posts. USE 2 WRENCHES, one to hold the post,
one to tighten the nut.
Equipment Connections
Receptacles
High Speed
Low Speed
Common
Pump 1/2-Speed
RED
Common
Hot
Pump 2/1-Speed
PINK
Hot
Common
Air Blower
VIOLET
Hot
Common
Ozonator
YELLOW
Spa Light
Your control may contain a high intensity, low
voltage light to enhance nighttime use.
This illustration shows how and where to find the
bulb for replacement. It also shows the mounted
spa light with a replacement (colored) lens. Colored
lenses will further the enhancement of the light.
Simply snap on or off to change the mood of your
spa.
Hot
Common
BLUE
Circulation Pump
Hot
Common
GREEN
“Hot” Accessory

11
Pressure Switch
The function of the pressure switch is to turn the
heater off if the pumps stops operating or if there is a
restricted water flow (dirty filter, obstruction in the spa
plumbing etc.)
IMPORTANT: After any pressure switch adjustment,
it is important to test the control by turning on the
pump low speed and heater. While Operating,
unplug the pump, the heater must turn off. If the
heater stays on, plug the pump back in and readjust
the pressure switch to achieve proper operation.
Adjustment:
1) With power to system turned OFF, remove the wires from the pressure switch terminals
(secure wires safely to prevent any chance of electrical shock).
2) Use Temperature adjustment key to move “set point” temperature to its lowest setting.
3) Turn power to the system ON and activate the low-speed pump.
4) Place an Ohmmeter across the pressure switch terminals to verify an OPEN circuit.
5) Rotate the pressure switch adjustment screw counter-clockwise until the Ohm-meter
indicates a CLOSED circuit.
6) Turn pump OFF and verify that the pressure switch circuit is once again OPEN.
7) Turn power to the system OFF and reconnect pressure switch wires. Reapply power to
the system and operate the spa or hot tub as normal.
Thermostat Setting
The Thermostat regulates the water temperature in your spa. It is located on the front
panel of the control box or on the optional deluxe Spaside Control. Some spas may have
both types.
NOTE: When operating a spa that utilizes two thermostats, set the one not being
utilized, fully counterclockwise.
Rotating it fully clockwise will activate the heater and allow a maximum temperature of ap-
proximately 104°F. A full counterclockwise rotation will shut off the heater.
Do not expect to feel hot water coming out of the jets while the heater is operating.
Refer to "Heater Operation" for information on heat rise.
Wet (Plumbing) Connections
The control system can be installed wherever it may be convenient, however, it is supplied
with a pressure switch. Therefore, it is only possible to install the heater on the pressure
side of the of the plumbing system. (If you find it necessary to install the heater on the
suction side of the plumbing system, please contact Hydro-Quip for further information).

12
Mode Selection
The System Timer operates in one of two modes. Select the mode that best suites your
needs.
PROGRAM MODE 1 - The system timer
will activate the low speed of the jet
pump, filtering the water while the pump
is running. The water will be heated
according to the thermostat setting only
while the timer is on. While the timer is off
heating and filtration will not occur.
PROGRAM MODE 2 - Operation is the
same as PROGRAM MODE 1 except
that while the timer is off, the thermostat
will maintain the water temperature by
automatically cycling the pump and heater
on as needed.
System Timer (Setting Filtration)
The system timer provides the most efficient
and reliable method to filter and heat your
spa by activating the low speed of the jet
pump during user selectable time periods.
Each tripper represents 15 minutes.
Setting the Time
Carefully rotate the minute hand clockwise
until the appropriate time setting is
achieved. Be sure the set point is correctly
indexed to reflect AM/PM.
WARNING - Do not set time by rotating
outer dial. Do not rotate minute hand counterclockwise.
Set the operating times to provide filtration and/or heating for the number of hours per
day recommended by your spa manufacturer. We recommend at least two daily operating
periods of not less than 1 hour each and spaced no more than 12 hours apart.
Heavy usage of your spa may require longer periods to maintain water clarity and/or heat.
Be sure to set your system timer accordingly.
If you happen to live in an area subject to extreme cold weather conditions, your dealer
may recommend that you operate your spa on low speed continuously. This can be
accomplished simply by setting all of the trippers to the "On" position.
We recommend leaving your spa set to PROGRAM MODE 1(see page 15-16) for the most
energy conservative operation. This mode will allow you to set operating periods during
nonsleeping hours or during low cost energy periods.
We recommend PROGRAM MODE 2 (see page 15-16) for initial heating of your spa and if
you wish the spa to be ready for your enjoyment at any time of the day.
You do not need to change or override the timers to utilize the jet or blower modes.
Timers control only the low speed heat mode.

13
Used with PS-9003 and PS-9004:
The optional Spaside Control consists of control buttons for activating the equipment, a
thermostat and indicator lights (Deluxe models will include an LED temperature readout).
Depending on how your spa is optioned, it will normally have 2 to 4 control buttons. They
usually control the Jet Pump, Secondary Jet Pump, Air Blower and Light.
Topside (Optional)
Topside Options
Used with PS-9003 and PS-9004: High Volume Air Buttons
Hole size
1-1/4"
Tecmark Command Center
2,3,4-button 10' cord
3-1/4” x 6-1/2”
Tecmark Digital Command
Center
2,3,4-button 10' cord
3-1/4” x 6-1/2”

14
Used with PS-9003 and PS-9004:
Topside (Optional) Cont.
Your control system may have a convertible heater (120 volts; or 240 volts). Refer to the
system data label to determine which, if any, convertible options are available to you. The
heater configuration was set at the factory and may have been changed by your installer.
A covered, 300-gallon spa will experience a heat rise approximately as detailed below.
Your system will operate with one of the following configurations:
120 Volts - The heater will operate on demand at 4000-1500 Watts depending on the
wattage selected during low speed pump operation. It will automatically shut off when the
high-speed pump or blower is activated. You can expect a heat rise of 1°F to 2°F per hour.
240 Volt - The heater will operate on demand at 4000-5500 Watts depending on the
wattage selected during high and low speed pump operation. It will continue to operate
when the blower is activated. You can expect a heat rise of 6°F to 8°F per hour.
Heater Operation
Len Gordon
3-button, 6' cord
3-1/4” x 8-1/2”
Pres-Air-Trol
4-button, 6' cord
3-1/4” x 8-1/2”
Len Gordon Digital
2,3,4-button 6' cord
3-1/4” x 8-1/2”

15
OPTIONAL EQUIPMENT
Cord Adapter Kits:
Cord Adapter Kits are available which allow you to quickly replace a control system
without changing the original cords . These cord adapters allow you to take a 4-pin amp
style plug from the component and quickly convert it to the molded lit mini plug for the
control system, saving you hours of install time.
PS-9004
PS-9003
The following describes situation you may encounter and situations to be aware of.
Warm Weather Conditions
Since your spa will normally be expected to maintain warm to hot water ready for use, a
great deal of attention has been directed to the energy conservation detail of insulation
so as to keep electrical costs down. Energy conservation efficiency may be achieved by
extensive insulation of the skirt, plumbing and spa shell, and in some climates full foam
insulation may have been provided.
This energy conservation feature may cause an inconvenience during warmer times
of the year. During warm periods of the year, the temperature within the equipment
compartment can elevate to a point that the pump will automatically turn off for a short
period of time (15-30 minutes) to allow the pump to cool down before automatically
restarting. This cool down feature will not harm your spa but serves only to protect the
pump from damage and as an indicator that it is too hot. To minimize this occurrence,
refrain from using your Hydrotherapy Jets for prolonged periods of time during warm
seasons.
The jet pump chosen for your spa has been specifically sized for maximum performance
and your Hydrotherapy enjoyment.
Filtration System
Please refer to your Spa Manufacturer’s owner’s manual regarding the operation,
maintenance, and cleaning of your filtration system.
Dirty or clogged filters can cause a water flow restriction and you may experience difficulty
in reaching and/or maintaining desired heat levels.
OPERATIONAL CONSIDERATIONS

16
Winterizing
When freezing weather and/or power losses are expected, contact your local spa dealer
for freeze protection or winterizing recommendations for both the spa and the equipment
system. Freeze related damage is not covered by the warranty.
Chemical Water Treatment
Your dealer is familiar with local water conditions and which chemicals are compatible with
and designed specifically for your spa. This is the best person to advise you on proper
water quality management.
The one thing you can do to insure years of trouble free equipment operation is to
maintain proper water chemistry.
Two basic goals of the chemical water treatment are sanitizing and balancing the water.
Sanitizing simply means keeping the water free from living microorganisms including
algae, bacteria, and viruses. The current most popular chemicals for sanitizing include
chlorine, bromine, and ozone.
Balancing water means establishing a balance among pH, total alkalinity, and total
hardness. Water that is unbalanced can corrode the spa and it’s support equipment or
leave deposits of minerals. Properly balanced water is essential to allow the sanitizing
chemical to work effectively. There are numerous chemical additives to help you in
controlling pH, total hardness, and total alkalinity. NEVER use softened water when filling
your spa. Softened water is extremely corrosive to metal parts of the spa equipment and
may lead to unforeseen failure.
Sometimes, despite your most diligent efforts, your water may become too far out of
balance to be managed chemically. At this point it is probably better to drain and clean the
spa and start over with fresh water.
Equipment failure caused by improper water chemistry will not be covered under warranty.
OPERATIONAL CONSIDERATIONS CONT.
TROUBLESHOOTING
The following describes situations and possible solutions to common problems you may
encounter as a spa owner. Note: your system may not include all components listed.
Nothing Operates
System Mis-Wire is ON - Refer to Page 7 or contact your local dealer.
Main Breaker is OFF - Set to On.
Sub-Panel Breaker Off - Set to On.
Equipment GFCI Off - Set to On.
Components not plugged in - Plug in components.
Power cord not plugged in - Plug in power cord.
Overheat Protection Switch Tripped - Refer to Page 7 or contact your local dealer.
No, Low or Surging Water Flow
Air Lock in Plumbing System -“Bleed” the system.
Restricted Flow -Insure that the water shut-off valves are open and that suction fittings are
not blocked by debris.
Dirty Filter - Clean or replace filter.
Low Water Level - Increase water level to recommended level.

17
TROUBLESHOOTING CONT.
No Low Speed Pump Operation
Timer Not Programmed - Set function mode to desired setting and program timer.
Overheat Protection Switch Tripped - Press button to reset.
Mode Switch Set in Mode 2 - Thermostat needs to be turned up to desired temperature.
Pump Not Plugged-In - Plug in the Pump.
Auxiliary Fuse Blown - Contact you local dealer.
No Jets or Blower Operation
Air Button / Air Switch Hose Not Connected - Connect hose.
Blower or Pump Not Plugged-In - Plug in the Blower or Pump.
Overheat Protection Switch Tripped - Press button to reset.
Auxiliary Fuse Blown - Contact you local dealer.
No Therapy Jet Operation
Water Shut-Off Valves are Closed - Open Shut-Off valves.
Dirty Filter - Clean or replace filter.
Jets Not Properly Adjusted - Adjust Jets properly.
Diverter Valve Not Properly Adjusted - Adjust diverter valve properly.
Thermal Overload Tripping - Check for restricted flow of water.
Overheat Protection Switch Tripped - Press button to reset.
Air Button / Switch Hose Not Connected - Connect hose.
No Light Operation
Light Bulb Defective - Replace bulb or contact your local dealer.
Reflector has Fallen Off - Replace deflector or contact your local dealer.
Light Not Plugged-In -Plug in the Light.
Air Button / Switch Hose Not Connected - Connect hose.
Water Leaks
Spa Overfilled - Adjust water level.
Too Many People in the Spa - Adjust water level.
Drain-Valve Left Open - Close drain valve.
Couplings or Unions Loose - Tighten or contact your local dealer.
Pump Seal Leaking - Contact your local dealer.
Plumbing / Connections Leaking - Contact your local dealer.
Water Leaking from Spaside Control - Contact your local dealer.
Water in Air Blower Plumbing - Contact your local dealer.
No Heat
Temperature Not Set Correctly - Adjust Thermostat setting.
Overheat Protection Switch Tripped - Press button to reset.
System in Wrong Mode - 120V Systems will/ not heat if High Speed or Blower is on.
No Power - Reset breaker at service panel.
Low Water Flow - Clean or Replace filter.
Pressure Switch Not Adjusted Properly - Contact a qualified technician.

18
TROUBLESHOOTING CONT.
High Heat
Temperature Sensor Not in Dry-Well - Place sensor in dry-well.
Temperature Set Too High - Adjust Thermostat Setting.
High Ambient Temperature - Remove spa cover.
GFCI Trips Occasionally
Lighting or Electrical storm, Power Surge, Extremely Humid Conditions or Radio
Frequency interference - Reset GFCI NOTE: GFCI must be properly grounded or bonded.
GFCI Trips Immediately
Defective Component -Contact a qualified service technician or the factory for assistance.