IBM System x iDataPlex dx360 M4 7912 User manual

System x iDataPlex dx360 M4 Types 7912 and 7913
Problem Determination and Service Guide
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System x iDataPlex dx360 M4 Types 7912 and 7913
Problem Determination and Service Guide


Note: Before using this information and the product it supports, read the information in Appendix B, “Notices,” on page 367, the IBM
Safety Information and Environmental Notices and User Guide documents on the IBM Documentation CD, and the Warranty
Information document.
The most recent version of this document is available at http://www.ibm.com/supportportal/.
Fifth Edition (September 2013)
© Copyright IBM Corporation 2013.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents
Safety ............................vii
Guidelines for trained technicians ..................viii
Inspecting for unsafe conditions .................viii
Guidelines for servicing electrical equipment .............ix
Safety statements ........................x
Chapter 1. Start here.......................1
Diagnosing a problem .......................1
Undocumented problems .....................3
Chapter 2. Introduction ......................5
Related documentation ......................5
Notices and statements in this document................6
Features and specifications.....................7
Server controls, LEDs, and power ..................8
Front view ..........................8
Rear view ..........................10
Server power features .....................10
Internal LEDs, connectors, and jumpers................12
System-board internal connectors .................12
System-board switches and jumpers ................13
System-board LEDs ......................14
Chapter 3. Diagnostics .....................15
Diagnostic tools ........................15
Event logs ..........................16
Viewing event logs from the Setup utility ..............16
Viewing event logs without restarting the server ............17
Clearing the error logs .....................18
POST ............................18
POST/UEFI diagnostic codes ..................19
System event log ........................30
Integrated management module II (IMM2) error messages ........30
Checkout procedure ......................166
About the checkout procedure ..................166
Performing the checkout procedure ................166
Troubleshooting tables .....................168
General problems ......................168
Hard disk drive problems....................168
Intermittent problems .....................170
Keyboard, mouse, or pointing-device problems............171
Memory problems ......................173
Microprocessor problems....................175
Monitor and video problems...................176
Network connection problems ..................178
Optional-device problems ...................178
Power problems .......................180
Serial-device problems ....................185
ServerGuide problems.....................186
Software problems ......................187
Universal Serial Bus (USB) port problems .............187
Video problems .......................187
Light path diagnostics ......................187
© Copyright IBM Corp. 2013 iii

Power-supply LEDs.......................188
System pulse LEDs.......................189
Diagnostic programs and messages ................190
Running the diagnostic programs.................190
Diagnostic text messages ...................191
Viewing the test log......................191
Diagnostic messages .....................191
Recovering the server firmware ..................253
Automated boot recovery (ABR) ..................255
Nx boot failure ........................255
Solving power problems .....................256
Solving Ethernet controller problems ................257
Solving undetermined problems ..................257
Problem determination tips ....................258
Chapter 4. Parts listing, System x iDataPlex dx360 M4 Types 7912 and
7913 ...........................261
Customer replaceable units for dx360 M4 Type 7912 system-board tray . . . 261
Type 7913 2U chassis components .................267
GPGPU enclosure components ..................269
Structural parts ........................270
Power cords .........................271
Chapter 5. Removing and replacing server components ........275
Installation guidelines ......................275
System reliability guidelines...................276
Working inside the server with the power on ............277
Handling static-sensitive devices .................277
Returning a device or component ................278
Removing and replacing consumable and structural parts.........279
Removing the system-board tray from a 2U chassis ..........279
Installing the system-board tray in a 2U chassis ...........279
Removing the system-board tray cover ..............280
Installing the system-board tray cover ...............280
Removing a GPGPU enclosure .................281
Installing a GPGPU enclosure ..................282
Removing the 2U chassis fan-assembly top cover ..........283
Installing the 2U chassis fan-assembly top cover ...........283
Removing the 2U chassis from a rack ...............284
Installing the 2U chassis in a rack ................285
Removing and replacing Tier 1 CRUs ................286
Removing the air baffle ....................286
Installing the air baffle .....................287
Removing the 2U chassis fan assembly ..............289
Installing the 2U chassis fan assembly...............290
Removing the system battery ..................290
Installing the system battery ..................292
Removing a simple-swap hard disk drive ..............293
Installing a simple-swap hard disk drive ..............294
Removing the power cord from the rail with power cord mounting bracket 296
Installing the power cord to the rail with power cord mounting bracket . . . 297
Removing the power cord from the rail without power cord mounting bracket 298
Installing the power cord to the rail without power cord mounting bracket 299
Removing a simple-swap SAS/SATA drive cage ...........299
Installing a simple-swap SAS/SATA drive cage ............300
Removing a power-supply paddle card from the tray .........301
iv System x iDataPlex dx360 M4 Types 7912 and 7913: Problem Determination and Service Guide

Installing a power-supply paddle card in the tray ...........302
Removing a PCIe riser-card assembly from the system-board tray ....302
Installing a PCI riser-card assembly on the system-board tray ......303
Removing a PCIe adapter from a PCI riser-card assembly .......304
Installing an adapter .....................305
Removing a memory module ..................309
Installing a memory module...................310
Removing a power supply from a 2U chassis ............315
Installing a power supply in a 2U chassis..............317
Removing a power supply cage from a 2U chassis ..........320
Installing a power supply cage in a 2U chassis............321
Removing the optional dual-port network adapter ...........321
Installing the optional dual-port network adapter ...........322
Removing a GPGPU enclosure .................323
Installing a GPGPU enclosure ..................324
Removing and replacing Tier 2 CRUs ................324
Removing a microprocessor and heat sink .............325
Installing a microprocessor and heat sink..............328
Removing the system-board tray .................335
Installing the system-board tray .................338
Chapter 6. Configuration information and instructions ........341
Updating the firmware ......................341
Configuring the server ......................342
Using the ServerGuide Setup and Installation CD...........343
Using the Setup utility .....................345
Using the Boot Manager program ................350
Starting the backup server firmware................351
Using the integrated management module II ............351
Using the remote presence capability and blue-screen capture ......353
Using the embedded hypervisor .................354
Setting the PXE boot protocol using the Setup utility .........355
Configuring the Gigabit Ethernet controller .............355
Using the LSI Configuration Utility program .............356
IBM Advanced Settings Utility program................358
Updating IBM Systems Director ..................358
Updating the Universal Unique Identifier (UUID) ............359
Updating the DMI/SMBIOS data ..................361
Appendix A. Getting help and technical assistance ..........365
Before you call ........................365
Using the documentation.....................365
Getting help and information from the World Wide Web .........365
Software service and support ...................366
Hardware service and support ...................366
IBM Taiwan product service....................366
Appendix B. Notices ......................367
Trademarks..........................367
Important notes ........................368
Particulate contamination.....................369
Documentation format ......................369
Telecommunication regulatory statement ...............370
Electronic emission notices ....................370
Federal Communications Commission (FCC) statement ........370
Industry Canada Class A emission compliance statement ........370
Contents v

Avis de conformité à la réglementation d'Industrie Canada .......370
Australia and New Zealand Class A statement ............370
European Union EMC Directive conformance statement ........371
Germany Class A statement ..................371
VCCI Class A statement ....................372
Japan Electronics and Information Technology Industries Association (JEITA)
statement ........................372
Korea Communications Commission (KCC) statement .........372
Russia Electromagnetic Interference (EMI) Class A statement ......373
People's Republic of China Class A electronic emission statement ....373
Taiwan Class A compliance statement ...............373
Index ............................375
vi System x iDataPlex dx360 M4 Types 7912 and 7913: Problem Determination and Service Guide

Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d'installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
© Copyright IBM Corp. 2013 vii

Bu ürünü kurmadan önce güvenlik bilgilerini okuyun.
Guidelines for trained technicians
This section contains information for trained technicians.
Inspecting for unsafe conditions
Use the information in this section to help you identify potential unsafe conditions in
an IBM product that you are working on. Each IBM product, as it was designed and
manufactured, has required safety items to protect users and service technicians
from injury. The information in this section addresses only those items. Use good
judgment to identify potential unsafe conditions that might be caused by non-IBM
alterations or attachment of non-IBM features or options that are not addressed in
this section. If you identify an unsafe condition, you must determine how serious the
hazard is and whether you must correct the problem before you work on the
product.
Consider the following conditions and the safety hazards that they present:
vElectrical hazards, especially primary power. Primary voltage on the frame can
cause serious or fatal electrical shock.
vExplosive hazards, such as a damaged CRT face or a bulging capacitor.
vMechanical hazards, such as loose or missing hardware.
To inspect the product for potential unsafe conditions, complete the following steps:
1. Make sure that the power is off and the power cord is disconnected.
2. Make sure that the exterior cover is not damaged, loose, or broken, and
observe any sharp edges.
3. Check the power cord:
vMake sure that the third-wire ground connector is in good condition. Use a
meter to measure third-wire ground continuity for 0.1 ohm or less between
the external ground pin and the frame ground.
vMake sure that the power cord is the correct type, as specified in “Power
cords” on page 271.
vMake sure that the insulation is not frayed or worn.
4. Remove the cover.
5. Check for any obvious non-IBM alterations. Use good judgment as to the safety
of any non-IBM alterations.
viii System x iDataPlex dx360 M4 Types 7912 and 7913: Problem Determination and Service Guide