IBM IntelliStation A Pro 6224 User manual

IntelliStation APro
Ty pe 6224
Hardware Maintenance Manual and
Troubleshooting Guide


IntelliStation APro
Ty pe 6224
Hardware Maintenance Manual and
Troubleshooting Guide


Notes
vBefore using this information and the product it supports, read the general information in Appendix B, “Safety information,”
on page 117, and Appendix C, “Notices,” on page 151.
vThe most recent version of this document is available at http://www.ibm.com/pc/support.
Fifth Edition (November 2005)
©Copyright International Business Machines Corporation 2004. All rights reserved.
US Government Users Restricted Rights –Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

About this document
This document contains basic configuration information, diagnostic information, error
codes, error messages, service information, and asymptom-to-FRU index for the
IBM
® IntelliStation ® APro Type 6224 computer.
Important: The field replaceable unit (FRU) procedures in this document are
intended for trained servicers who are familiar with IBM products. Customer
replaceable units (CRUs) can be replaced by the customer. See Chapter 7, “Parts
listing, Type 6224,” on page 107 to determine whether the component being
replaced is aCRU or aFRU. Before servicing an IBM product, be sure to review
Appendix B, “Safety information,” on page 117.
Important safety information
Be sure to read all caution and danger statements in this book before performing
any of the instructions.
Leia todas as instruções de cuidado eperigo antes de executar qualquer operação.
Prenez connaissance de toutes les consignes de type Attention et
Danger avant de procéder aux opérations décrites par les instructions.
Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.
Accertarsi di leggere tutti gli avvisi di attenzione edi pericolo prima di effettuare
qualsiasi operazione.
Lea atentamente todas las declaraciones de precaución ypeligro ante de llevar a
cabo cualquier operación.
WARNING: Handling the cord on this product or cords associated with accessories
sold with this product, will expose you to lead, achemical known to the State of
California to cause cancer, and birth defects or other reproductive harm. Wash
hands after handling.
ADVERTENCIA: El contacto con el cable de este producto ocon cables de
accesorios que se venden junto con este producto, pueden exponerle al plomo, un
elemento químico que en el estado de California de los Estados Unidos está
considerado como un causante de cancer yde defectos congénitos, además de
otros riesgos reproductivos. Lávese las manos después de usar el producto.
Online support
You can download the most current diagnostic, BIOS flash, and device-driver files
from http://www.ibm.com/pc/support/.
©Copyright IBM Corp. 2004 iii

iv IntelliStation APro Type 6224: Hardware Maintenance Manual and Troubleshooting Guide

Contents
About this document ...................... iii
Important safety information .................... iii
Online support ......................... iii
Chapter 1. Introduction ......................1
Related documents ........................1
Notices and statements used in this document..............2
Features and specifications.....................3
Controls, LEDs, connectors, and power ................4
Controls, LEDs, and connectors ..................4
Computer power features ....................5
Chapter 2. Configuring the computer ................7
Starting the Configuration/Setup Utility program .............7
Chapter 3. Diagnostics ......................9
General checkout ........................9
Diagnostic tools overview .....................11
Power-on self-test ........................11
POST beep codes.......................11
POST error messages .....................11
Error charts ..........................11
Diagnostic programs and error messages ...............12
Starting the diagnostic programs and viewing the test log ........13
Creating an Enhanced Diagnostics diskette .............14
Using the Enhanced Diagnostics diskette ..............14
Emergency recovery-repair diskettes (Windows).............15
Creating an emergency recovery-repair diskette in Windows .......15
Using the recovery-repair diskette in Windows ............16
Diagnostic error message tables ..................16
PC-Doctor for Windows......................16
Diagnostic LEDs ........................17
System-board diagnostic LEDs ..................17
Microprocessor-board diagnostic LEDs ...............18
Troubleshooting the Ethernet controller ................18
Recovering the operating system and preinstalled software ........18
Recovering the operating system .................18
Recovering or installing device drivers ...............19
Small computer system interface (SCSI) messages (some models) .....20
Updating (flash-updating) the BIOS code on the computer .........20
Recovering from aPOST/BIOS update failure .............21
Erasing alost or forgotten password (clearing CMOS) ..........22
Power checkout ........................23
Chapter 4. Customer replaceable units ...............25
Installation guidelines ......................25
System reliability considerations .................25
Handling static-sensitive devices .................25
Major components of the computer .................26
Replacing the side cover .....................27
Replacing the support bracket ...................29
Replacing the bezel .......................30
Installing and removing an adapter .................31
©Copyright IBM Corp. 2004 v

Cabling an optional SCSI adapter ..................33
Internal drives .........................34
Replacing adrive in bays 1or 2.................35
Replacing adrive in bay 3....................39
Replacing ahard disk drive in bay 4, 5, or 6.............41
Power and signal cables for internal drives .............44
Replacing memory modules ....................45
Installing asecond microprocessor .................48
Installing an external SCSI cable ..................52
Replacing the battery ......................53
Cabling the computer ......................55
Connecting external options ....................55
Input/output connectors ......................56
Audio connectors .......................57
Auxiliary-device (pointing-device) connector .............57
Ethernet (RJ-45) connector ...................57
IEEE 1394A (FireWire) connector .................58
Keyboard connector ......................58
Parallel connector .......................58
Serial connectors .......................59
Ultra320 SCSI connector ....................59
Universal Serial Bus connectors .................60
Video connector .......................60
Chapter 5. Field replaceable units .................63
Speaker ...........................64
Fan assembly .........................65
Control panel assembly......................66
Audio card/FireWire assembly ...................67
Front USB connector assembly ...................68
Power supply .........................70
Microprocessor and fan sink ....................72
Microprocessor board ......................75
System board .........................76
System-board option connectors .................76
System-board internal connectors .................77
System-board external connectors.................77
System-board LEDs ......................78
System-board jumpers .....................79
System board removal .....................80
Chapter 6. Symptom-to-FRU index .................83
Beep symptoms ........................84
No-beep symptoms .......................85
POST error codes........................86
Diagnostic error codes ......................89
System board error LEDs .....................91
Microprocessor board LEDs ....................92
Error symptoms ........................92
ServeRAID error codes ......................99
POST (ISPR) error procedures .................. 101
SCSI error codes ....................... 103
Undetermined problems ..................... 104
Problem determination tips .................... 105
Chapter 7. Parts listing, Type 6224 ................ 107
vi IntelliStation APro Type 6224: Hardware Maintenance Manual and Troubleshooting Guide

System ........................... 108
Keyboard CRUs ........................110
Product recovery CDs ...................... 111
Power cords ......................... 111
Appendix A. Getting help and technical assistance ..........115
Before you call ........................115
Using the documentation .....................115
Getting help and information from the World Wide Web .........116
Software service and support ...................116
Hardware service and support ...................116
Appendix B. Safety information .................117
General safety.........................117
Electrical safety ........................118
Safety inspection guide .....................119
Handling electrostatic discharge-sensitive devices ........... 120
Grounding requirements ..................... 120
Safety notices (multilingual translations) ............... 121
Appendix C. Notices ...................... 151
Edition notice ......................... 151
Trademarks.......................... 152
Important notes ........................ 152
Product recycling and disposal .................. 153
Battery return program ..................... 153
Electronic emission notices .................... 154
Federal Communications Commission (FCC) statement ........ 154
Industry Canada Class Bemission compliance statement........ 154
Avis de conformité àla réglementation d’Industrie Canada ....... 155
European Union EMC Directive conformance statement ........ 155
Japanese Voluntary Control Council for Interference (VCCI) statement 155
Index ............................ 157
Contents vii

viii IntelliStation APro Type 6224: Hardware Maintenance Manual and Troubleshooting Guide

Chapter 1. Introduction
The IBM IntelliStation APro Type 6224 incorporates many of the latest advances in
computing technology and can be expanded and upgraded.
You can obtain up-to-date information about the computer and other IBM computer
products at http://www.ibm.com/pc/intellistation/.
Note: The illustrations in this document might differ slightly from your hardware.
Related documents
This Hardware Maintenance Manual and Troubleshooting Guide is provided in
Portable Document Format (PDF). It contains information to help auser solve
problems or to provide helpful information to aservice technician. The following
documents are also relevant to the IntelliStation APro Type 6224:
vUser’s Guide
This document is in PDF on the IBM IntelliStation
® Documentation CD. It
contains general information about the computer.
vInstallation Guide
This printed document contains setup and installation instructions.
vSafety Information
This document is in PDF on the IBM IntelliStation Documentation CD. It contains
translated caution and danger statements. Each caution and danger statement
that appears in the documentation has anumber that you can use to locate the
corresponding statement in your language in the Safety Information document.
vAdaptec SCSI documentation
This document is in PDF on the Device Drivers CD. It contains information and
instructions for installing and configuring small computer system interface (SCSI)
device drivers and devices.
vReadme files on the Device Drivers CD
Several readme files on this CD contain information about the preinstalled device
drivers. Other readme files on this CD contain information about the various
adapters and devices that might be installed in or attached to the computer.
Depending on the computer model, additional documentation might be included on
the IBM IntelliStation Documentation CD.
The computer might have features that are not described in the documentation that
was received with the computer. The documentation might be updated occasionally
to include information about those features, or technical updates might be available
to provide additional information. These updates are available from the IBM Web
site at http://www.ibm.com/pc/support.
©Copyright IBM Corp. 2004 1

Notices and statements used in this document
The caution and danger statements that appear in this document are also in the
multilingual Safety Information document, which is on the IBM IntelliStation
Documentation CD. Each statement is numbered for reference to the corresponding
statement in the Safety Information document.
The following notices and statements are used in this document:
vNotes: These notices provide important tips, guidance, or advice.
vImportant: These notices provide information or advice that might help you avoid
inconvenient or problem situations.
vAttention: These notices indicate potential damage to programs, devices, or
data. An attention notice is placed just before the instruction or situation in which
damage could occur.
vCaution: These statements indicate situations that can be potentially hazardous
to you. Acaution statement is placed just before the description of apotentially
hazardous procedure step or situation.
vDanger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. Adanger statement is placed just before the
description of apotentially lethal or extremely hazardous procedure step or
situation.
2IntelliStation APro Type 6224: Hardware Maintenance Manual and Troubleshooting Guide

Features and specifications
The following table provides asummary of the features and specifications of the
computer. Depending on the model, some features might not be available, or some
specifications might not apply.
Table 1. Features and specifications
Microprocessor:
vSupports up to two AMD Opteron
microprocessors
v1MB Level-2 cache
v800 MHz front-side bus (FSB) with
data rate of 1.6 GHz
Memory:
vMinimum: 1GB
vMaximum: 16 GB (depending on your
configuration)
vType: PC2700 double-data-rate
(DDR) registered
vConnectors: Four or eight dual inline
memory module (DIMM) connectors
(depending on your configuration)
Internal Drives:
vHard disk drive: SCSI or Serial ATA
(SATA)
vOne of the following optical drives:
–CD-ROM: IDE
–DVD/CD-RW combo: IDE
–CD-RW: IDE
Expansion bays:
vThree slim-high 3.5-inch drive bays
(one hard disk drive installed in some
models)
vTwo half-high 5.25-inch bays (optical
drive installed in one bay)
vOne slim-high 3.5-inch
removable-media or hard disk drive
bay
PCI expansion slots:
vFour 100 MHz/64-bit PCI-X slots
vOne 133 MHz/64-bit PCI-X slot
vOne Accelerated Graphics Port
(AGP) Pro 110 slot
Power supply:
One 530 watts (115-230 Vac)
Cooling:
Two to three speed-controlled fans
Integrated functions:
vBroadcom 5703 10/100/1000 Ethernet
controller with RJ-45 Ethernet connector
vIntegrated RAID capability
vTwo serial ports
vOne parallel port
vDual port Serial ATA controller
vTwo IEEE 1394A (FireWire) ports
(four-pin on front, six-pin on rear)
vFive Universal Serial Bus (USB) ports
(two on front and three on rear)
vKeyboard port
vMouse port
vAudio ports
–Line out (front and rear)
–Mic (front and rear)
–Line in (rear only)
v
Dual-channel IDE controller
Video adapter: (depending on your
model)
vNVIDIA Quadro NVS 280 (LFH-60),
AGP 8X, with 64 MB DDR synchronous
dynamic random access memory
(SDRAM) video memory and dual
analog connectors (or dual digital
monitor capability with the purchase of
an additional pigtail cable)
vNVIDIA Quadro FX 1100 (DVI-I), AGP
8X, with 128 MB DDR SDRAM video
memory with dual DVI-I connectors
vNVIDIA Quadro FX 3000 (DVI-I), AGP
8X, with 256 MB DDR SDRAM video
memory with dual DVI-I connectors
Electrical input:
vSine-wave input (50 or 60 Hz) required
vInput voltage and frequency ranges
automatically selected
vInput voltage low range:
–Minimum: 90 Vac
–Maximum: 137 Vac
v
Input voltage high range:
–Minimum: 180 Vac
–Maximum: 265 Vac
v
Input kilovolt-amperes (kVA)
approximately:
–Minimum: 0.24 kVA
–Maximum: 0.86 kVA
Heat output:
Approximate heat output in British thermal
units (Btu) per hour:
vMinimum configuration: 787 Btu (230 watts)
vMaximum configuration: 2780 Btu (815
watts)
Environment:
vAir temperature:
–Computer on: 10° to 35°C (50° to 95°F).
Altitude: 0to 2134 m(7000 ft)
–Computer off: -40° to +60°C (-40° to
140°F). Maximum altitude: 2133 m(7000
ft)
vHumidity (operating and storage): 8% to
80%
Acoustical noise emissions:
vSound power, idle: 5.0 bel
vSound power, operating: 5.2 bel
Size:
vHeight: 438 mm (17.25 in.)
vDepth: 483 mm (19 in.)
vWidth: 265 mm (6.5 in.)
vWeight: 16.3 kg (36 lb) to 20.8 kg (45.8 lb)
depending upon configuration
Notes:
1. Power consumption and heat output vary
depending on the number and type of
optional features installed and the
power-management optional features in
use.
2. These levels were measured in controlled
acoustical environments according to the
procedures specified by the American
National Standards Institute (ANSI) S12.10
and ISO 7779 and are reported in
accordance with ISO 9296. Actual
sound-pressure levels in agiven location
might exceed the average values stated
because of room reflections and other
nearby noise sources. The declared
sound-power levels indicate an upper limit,
below which alarge number of computers
will operate.
Chapter 1. Introduction 3

Controls, LEDs, connectors, and power
This section describes the controls, light-emitting diodes (LEDs), and front
connectors on the computer, as well as how to turn the computer on and off.
Controls, LEDs, and connectors
Figure 1shows the controls, LEDs, and front connectors on the IntelliStation APro
Type 6224 computer. See “Input/output connectors” on page 56 for an illustration
and description of the connectors on the rear of the computer.
CD-ROM drive activity LED
When this LED is lit, it indicates that the CD-ROM drive is in use.
CD-eject button
Press this button to insert aCD into or remove aCD from the CD-ROM
drive.
Hard disk drive activity LED
When this LED is lit, it indicates that the hard disk drive is in use.
Power-on LED
When this LED is lit and not flashing, it indicates that the computer is
turned on. When this LED is flashing, it indicates that the computer is off
and still connected to an ac power source.
Power-control button
Press this button to turn the computer on or off.
Ethernet transmit/receive activity LED
When this LED is lit, it indicates that there is activity between the computer
and the network. There are two of these LEDs, one on the front and one on
the rear of the computer.
CD-eject
button
CD-ROM drive
activity LED
Hard disk drive
activity LED
Power-on
LED
Power-control
button
System error LED
Ethernet link status LED
Ethernet transmit/
receive activity LED
1394
1394
Line out connector
Microphone connector
IEEE 1394 (FireWire) connector
USB 5 connector
USB 4 connector
Ethernet
transmit/receive
activity LED
Figure 1. Controls, LEDs, and indicators
4IntelliStation APro Type 6224: Hardware Maintenance Manual and Troubleshooting Guide

System-error LED
When this LED is lit, it indicates that asystem error has occurred. An LED
on the system board is also lit to help isolate the error.
IEEE 1394A (FireWire) connectors
Use these connectors (four-pin on the front and six-pin on the rear) to
connect FireWire devices, such as digital video cameras and external hard
disk drives.
Mic connector (pink)
Use this connector to connect amicrophone to the computer when you
want to record voices or other sounds on the hard disk. You can also use
this connector (and amicrophone) with speech-recognition software.
Line out connector (green)
Use this connector to send audio signals from the computer to external
devices, such as speakers with built-in amplifiers, headphones, multimedia
keyboards, or the audio line-in jack on astereo system.
USB connectors
Use these connectors to connect USB devices to the computer, using
redundant Plug and Play technology.
Ethernet link status LED
When this LED is lit, it indicates that there is an active connection on the
Ethernet port. This LED is located on the rear of the computer.
Computer power features
When the computer is connected to an ac power source but is not turned on, the
operating system does not run, and all core logic is shut down; however, the
computer can respond to remote requests to turn on the computer. The power-on
LED flashes to indicate that the computer is connected to an ac power source but is
not turned on.
Turning on the computer
Approximately 20 seconds after the computer is connected to ac power, the
power-control button becomes active, and you can turn on the computer and start
the operating system by pressing the power-control button.
Notes:
1. Turn on all external devices, such as the monitor, before turning on the
computer.
2. The power-on LED on the front of the computer is lit when the computer is on
and while it is being turned on.
The computer can also be turned on in either of the following ways:
vIf apower failure occurs while the computer is turned on, the computer will
restart automatically when power is restored.
vWhen you connect the computer to power for the first time, the Wake on LAN
®
feature can turn on the computer. If the computer was previously turned on, it
must be turned off correctly for the Wake on LAN feature to turn on the
computer.
Turning off the computer
When you turn off the computer and leave it connected to ac power, the computer
can respond to requests, such as aremote request to turn on the computer. To
remove all power from the computer, you must disconnect it from the power source.
Chapter 1. Introduction 5

Some operating systems require an orderly shutdown before you turn off the
computer. See the operating-system documentation for information about shutting
down the operating system.
Statement 5
CAUTION:
The power control button on the device and the power switch on the power supply do
not turn off the electrical current supplied to the device. The device also might have
more than one power cord. To remove all electrical current from the device, ensure
that all power cords are disconnected from the power source.
1
2
The computer can be turned off in any of the following ways:
vYou can turn off the computer through the operating system. If this feature is
supported by the operating system, it will turn off the computer after performing
an orderly shutdown of the operating system.
vYou can press the power-control button on the front of the computer to start an
orderly shutdown of the operating system and turn off the computer, if the
operating system supports this feature.
Note: After turning off the computer, wait at least 5seconds before you press
the power-control button to turn on the computer again.
vYou can press and hold the power-control button for more than 4seconds to
cause an immediate shutdown of the computer. You can use this feature to turn
off the computer if the operating system stops functioning.
6IntelliStation APro Type 6224: Hardware Maintenance Manual and Troubleshooting Guide

Chapter 2. Configuring the computer
Detailed information about configuring the computer is in the IBM IntelliStation APro
Type 6224 User’s Guide on the IBM IntelliStation Documentation CD.
The latest information on these programs and the most recent device-driver files are
available at www.ibm.com/pc/support.
The following configuration programs are available to configure the computer:
vConfiguration/Setup Utility program
vBroadcom NetXtreme Gigabit Ethernet Boot Agent
vAdaptec
® HostRAID ™ configuration programs
–Adaptec RAID Configuration Utility programs (for Serial ATA RAID)
–SCSISelect Utility program (for SCSI RAID)
v
ServeRAID
™ Manager
vEthernet controller configuration
vSCSISelect Utility program (some models)
Starting the Configuration/Setup Utility program
Complete the following steps to start the Configuration/Setup Utility program:
1. Turn on the computer and watch the monitor screen. If the computer is already
on when you start this procedure, you must shut down the operating system,
turn off the computer, wait afew seconds until all in-use LEDs are turned off,
and restart the computer.
2. When the message Press F1 for Configuration/Setup appears on the screen
during startup, press F1. (This prompt appears on the screen for only afew
seconds. You must press F1 quickly.) If you have set both auser password and
an administrator password, you must type the administrator password to access
the full Configuration/Setup Utility menu.
3. Follow the instructions on the screen.
©Copyright IBM Corp. 2004 7

8IntelliStation APro Type 6224: Hardware Maintenance Manual and Troubleshooting Guide

Chapter 3. Diagnostics
This chapter provides basic troubleshooting information to help solve some common
problems that might occur with the computer.
If you cannot locate and correct the problem using the information in this chapter,
see Appendix A, “Getting help and technical assistance,” on page 115 for more
information.
General checkout
Follow the checkout procedure for diagnosing hardware problems. Review the
following information before performing the checkout procedure:
vRead Appendix B, “Safety information,” on page 117.
vThe system diagnostic programs are stored on ahidden partition on the
computer hard disk. These programs are the primary method of testing the major
components of the computer: the system board, Ethernet controller, video
controller, RAM, keyboard, mouse (pointing device), serial ports, hard disk drives,
and parallel port. You can also use them to test some external devices. If you are
not sure whether aproblem is caused by the hardware or by the software, you
can use the diagnostic programs to confirm that the hardware is working
correctly.
vWhen you run the diagnostic programs, asingle problem might cause several
error messages. If you receive several error messages, correct the cause of the
first error message. The other error messages might not occur the next time you
run the diagnostic programs.
vBefore running the diagnostic programs, you must determine whether the failing
computer is part of ashared hard disk drive cluster (two or more computers
sharing external storage devices). If you suspect that it is part of acluster, you
can run all diagnostic programs except the ones that test the storage unit (that is,
ahard disk drive in the storage unit) or the storage adapter that is attached to
the storage unit. The failing computer might be part of acluster if any of the
following conditions is true:
–The customer identifies the failing computer as part of acluster.
–One or more external storage units are attached to the failing computer and at
least one of the attached storage units is also attached to another computer
or unidentifiable device.
–One or more computers are located near the failing computer.
v
Important:
1. For computers that are part of ashared hard disk drive cluster, run one test
at atime. Do not run any suite of tests, such as “quick” or “normal” tests,
because this could enable the hard disk drive diagnostic tests.
2. If more than one error code is displayed, correct the first error. The other
error codes might not occur the next time you run the diagnostic programs.
3. If the computer is suspended and aPOST error code is displayed, see
“POST error codes” on page 86.
4. If the computer is suspended and no error message is displayed, see “Error
symptoms” on page 92 and “Undetermined problems” on page 104.
5. For information about power-supply problems, see “Power checkout” on page
23.
©Copyright IBM Corp. 2004 9

6. For intermittent problems, check the error log; see “Diagnostic programs and
error messages” on page 12.
Complete the following steps to perform the checkout procedure:
001 IS THE COMPUTER PART OF ACLUSTER?
YES. Schedule maintenance for the computer. Shut down all computers
related to the cluster. Run the storage test.
NO. Go to step 002.
002 IF THE COMPUTER IS NOT PART OF ACLUSTER:
1. Check the system board and microprocessor board for LEDs (see
“Diagnostic LEDs” on page 17).
2. Turn off the computer and all external devices.
3. Check all cables and power cords.
4. Set all display controls to the middle position.
5. Turn on all external devices.
6. Turn on the computer.
7. Watch the screen for POST errors, and record any POST error
messages that are displayed on the screen. If an error is displayed, look
up the first error (see “POST error codes” on page 86).
8. Run the diagnostic programs (see “Starting the diagnostic programs and
viewing the test log” on page 13).
003 DID THE DIAGNOSTIC PROGRAMS START ?
NO. Find the failure symptom in “Error symptoms” on page 92.
YES. Run the diagnostic programs (see “Starting the diagnostic programs
and viewing the test log” on page 13).
If you receive an error, see Chapter 6, “Symptom-to-FRU index,” on page
83.
If the diagnostics were completed successfully and you still suspect a
problem, see “Undetermined problems” on page 104.
If the computer does not turn on, see “Error symptoms” on page 92.
10 IntelliStation APro Type 6224: Hardware Maintenance Manual and Troubleshooting Guide