IBM IntelliStation A Pro 6224 User manual

IntelliStation APro
Ty pe 6224
Hardware Maintenance Manual and
Troubleshooting Guide


IntelliStation APro
Ty pe 6224
Hardware Maintenance Manual and
Troubleshooting Guide


Notes
vBefore using this information and the product it supports, read the general information in Appendix B, “Safety information,”
on page 117, and Appendix C, “Notices,” on page 151.
vThe most recent version of this document is available at http://www.ibm.com/pc/support.
Fifth Edition (November 2005)
©Copyright International Business Machines Corporation 2004. All rights reserved.
US Government Users Restricted Rights –Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

About this document
This document contains basic configuration information, diagnostic information, error
codes, error messages, service information, and asymptom-to-FRU index for the
IBM
® IntelliStation ® APro Type 6224 computer.
Important: The field replaceable unit (FRU) procedures in this document are
intended for trained servicers who are familiar with IBM products. Customer
replaceable units (CRUs) can be replaced by the customer. See Chapter 7, “Parts
listing, Type 6224,” on page 107 to determine whether the component being
replaced is aCRU or aFRU. Before servicing an IBM product, be sure to review
Appendix B, “Safety information,” on page 117.
Important safety information
Be sure to read all caution and danger statements in this book before performing
any of the instructions.
Leia todas as instruções de cuidado eperigo antes de executar qualquer operação.
Prenez connaissance de toutes les consignes de type Attention et
Danger avant de procéder aux opérations décrites par les instructions.
Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.
Accertarsi di leggere tutti gli avvisi di attenzione edi pericolo prima di effettuare
qualsiasi operazione.
Lea atentamente todas las declaraciones de precaución ypeligro ante de llevar a
cabo cualquier operación.
WARNING: Handling the cord on this product or cords associated with accessories
sold with this product, will expose you to lead, achemical known to the State of
California to cause cancer, and birth defects or other reproductive harm. Wash
hands after handling.
ADVERTENCIA: El contacto con el cable de este producto ocon cables de
accesorios que se venden junto con este producto, pueden exponerle al plomo, un
elemento químico que en el estado de California de los Estados Unidos está
considerado como un causante de cancer yde defectos congénitos, además de
otros riesgos reproductivos. Lávese las manos después de usar el producto.
Online support
You can download the most current diagnostic, BIOS flash, and device-driver files
from http://www.ibm.com/pc/support/.
©Copyright IBM Corp. 2004 iii

iv IntelliStation APro Type 6224: Hardware Maintenance Manual and Troubleshooting Guide

Contents
About this document ...................... iii
Important safety information .................... iii
Online support ......................... iii
Chapter 1. Introduction ......................1
Related documents ........................1
Notices and statements used in this document..............2
Features and specifications.....................3
Controls, LEDs, connectors, and power ................4
Controls, LEDs, and connectors ..................4
Computer power features ....................5
Chapter 2. Configuring the computer ................7
Starting the Configuration/Setup Utility program .............7
Chapter 3. Diagnostics ......................9
General checkout ........................9
Diagnostic tools overview .....................11
Power-on self-test ........................11
POST beep codes.......................11
POST error messages .....................11
Error charts ..........................11
Diagnostic programs and error messages ...............12
Starting the diagnostic programs and viewing the test log ........13
Creating an Enhanced Diagnostics diskette .............14
Using the Enhanced Diagnostics diskette ..............14
Emergency recovery-repair diskettes (Windows).............15
Creating an emergency recovery-repair diskette in Windows .......15
Using the recovery-repair diskette in Windows ............16
Diagnostic error message tables ..................16
PC-Doctor for Windows......................16
Diagnostic LEDs ........................17
System-board diagnostic LEDs ..................17
Microprocessor-board diagnostic LEDs ...............18
Troubleshooting the Ethernet controller ................18
Recovering the operating system and preinstalled software ........18
Recovering the operating system .................18
Recovering or installing device drivers ...............19
Small computer system interface (SCSI) messages (some models) .....20
Updating (flash-updating) the BIOS code on the computer .........20
Recovering from aPOST/BIOS update failure .............21
Erasing alost or forgotten password (clearing CMOS) ..........22
Power checkout ........................23
Chapter 4. Customer replaceable units ...............25
Installation guidelines ......................25
System reliability considerations .................25
Handling static-sensitive devices .................25
Major components of the computer .................26
Replacing the side cover .....................27
Replacing the support bracket ...................29
Replacing the bezel .......................30
Installing and removing an adapter .................31
©Copyright IBM Corp. 2004 v

Cabling an optional SCSI adapter ..................33
Internal drives .........................34
Replacing adrive in bays 1or 2.................35
Replacing adrive in bay 3....................39
Replacing ahard disk drive in bay 4, 5, or 6.............41
Power and signal cables for internal drives .............44
Replacing memory modules ....................45
Installing asecond microprocessor .................48
Installing an external SCSI cable ..................52
Replacing the battery ......................53
Cabling the computer ......................55
Connecting external options ....................55
Input/output connectors ......................56
Audio connectors .......................57
Auxiliary-device (pointing-device) connector .............57
Ethernet (RJ-45) connector ...................57
IEEE 1394A (FireWire) connector .................58
Keyboard connector ......................58
Parallel connector .......................58
Serial connectors .......................59
Ultra320 SCSI connector ....................59
Universal Serial Bus connectors .................60
Video connector .......................60
Chapter 5. Field replaceable units .................63
Speaker ...........................64
Fan assembly .........................65
Control panel assembly......................66
Audio card/FireWire assembly ...................67
Front USB connector assembly ...................68
Power supply .........................70
Microprocessor and fan sink ....................72
Microprocessor board ......................75
System board .........................76
System-board option connectors .................76
System-board internal connectors .................77
System-board external connectors.................77
System-board LEDs ......................78
System-board jumpers .....................79
System board removal .....................80
Chapter 6. Symptom-to-FRU index .................83
Beep symptoms ........................84
No-beep symptoms .......................85
POST error codes........................86
Diagnostic error codes ......................89
System board error LEDs .....................91
Microprocessor board LEDs ....................92
Error symptoms ........................92
ServeRAID error codes ......................99
POST (ISPR) error procedures .................. 101
SCSI error codes ....................... 103
Undetermined problems ..................... 104
Problem determination tips .................... 105
Chapter 7. Parts listing, Type 6224 ................ 107
vi IntelliStation APro Type 6224: Hardware Maintenance Manual and Troubleshooting Guide

System ........................... 108
Keyboard CRUs ........................110
Product recovery CDs ...................... 111
Power cords ......................... 111
Appendix A. Getting help and technical assistance ..........115
Before you call ........................115
Using the documentation .....................115
Getting help and information from the World Wide Web .........116
Software service and support ...................116
Hardware service and support ...................116
Appendix B. Safety information .................117
General safety.........................117
Electrical safety ........................118
Safety inspection guide .....................119
Handling electrostatic discharge-sensitive devices ........... 120
Grounding requirements ..................... 120
Safety notices (multilingual translations) ............... 121
Appendix C. Notices ...................... 151
Edition notice ......................... 151
Trademarks.......................... 152
Important notes ........................ 152
Product recycling and disposal .................. 153
Battery return program ..................... 153
Electronic emission notices .................... 154
Federal Communications Commission (FCC) statement ........ 154
Industry Canada Class Bemission compliance statement........ 154
Avis de conformité àla réglementation d’Industrie Canada ....... 155
European Union EMC Directive conformance statement ........ 155
Japanese Voluntary Control Council for Interference (VCCI) statement 155
Index ............................ 157
Contents vii

viii IntelliStation APro Type 6224: Hardware Maintenance Manual and Troubleshooting Guide