IBM PC 300GL Types 6275 User manual

PC 300GL User Guide
Types 6268, 6278, and 6288

PC 300GL User Guide
Types 6268, 6278, and 6288
IBM

Note
Before using this information and the product it supports, be sure to read the
general information under Appendix C, “Product warranties and notices” on
page 131.
First Edition (July 1999)
The following paragraph does not apply to the United Kingdom or any country where
such provisions are inconsistent with local law: INTERNATIONAL BUSINESS
MACHINES CORPORATION PROVIDES THIS PUBLICATION “AS IS” WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or
implied warranties in certain transactions, therefore, this statement may not apply to
you.
This publication could include technical inaccuracies or typographical errors. Changes
are periodically made to the information herein; these changes will be incorporated in
new editions of the publication. IBM may make improvements and/or changes in the
product(s) and/or the program(s) described in this publication at any time.
This publication was developed for products and services offered in the United States of
America. IBM may not offer the products, services, or features discussed in this
document in other countries, and the information is subject to change without notice.
Consult your local IBM representative for information on the products, services, and
features available in your area.
Requests for technical information about IBM products should be made to your IBM
reseller or IBM marketing representative.
 Copyright International Business Machines Corporation 1999. All rights reserved.
Note to U.S. Government Users — Documentation related to restricted rights — Use,
duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule
Contract with IBM Corp.

Contents
Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Modem safety information ........................ vii
Laser compliance statement ........................ ix
Lithium battery notice ............................ x
About this book .............................. xi
Related information . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Chapter 1. IBM PC 300GL overview ................... 1
Identifying your computer ......................... 1
Desktop models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Tower models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Specifications — Desktop model ...................... 7
Specifications — Tower model ....................... 8
Chapter 2. Setting up your computer ................... 9
Selecting a location for your computer ................... 9
Connecting computer cables ....................... 10
Turn on power ............................... 15
Finish the installation ........................... 16
Arranging your workspace ........................ 16
Comfort . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Glare and lighting ........................... 17
Air circulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Electrical outlets and cable lengths .................. 18
Chapter 3. Operating your computer .................. 19
Starting your computer .......................... 19
Shutting down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Using diskettes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Handling and storing diskettes .................... 20
Inserting and removing diskettes ................... 21
Using a CD-ROM drive .......................... 21
Handling a CD ............................. 22
Loading a CD .............................. 22
Universal Manageability features ..................... 22
Wake on LAN ............................. 23
Alert on LAN .............................. 23
Remote Program Load or Dynamic Host Configuration Protocol .. 23
Remote administration . . . . . . . . . . . . . . . . . . . . . . . . . 24
LANClient Control Manager (LCCM) ................. 24
System Migration Assistant (SMA) .................. 24
Desktop Management Interface .................... 24
 Copyright IBM Corp. 1999 iii

Wake on Ring .............................. 25
Using video features ............................ 25
Video device drivers .......................... 25
Changing monitor settings ....................... 26
Using audio features ............................ 26
Updating system programs ........................ 27
Using security features .......................... 28
Locking the cover ............................ 28
Locking the keyboard ......................... 28
Using a security U-bolt ......................... 28
Chapter 4. Using the Configuration/Setup Utility program ...... 29
Starting and using the Configuration/Setup Utility program ...... 29
Viewing and changing settings .................... 30
Exiting from the Configuration/Setup Utility program ....... 31
Using Security Profiles by Device ..................... 32
Using passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Using a power-on password ...................... 33
Using an administrator password ................... 36
Other settings in the Configuration/Setup Utility program ....... 38
Changing keyboard speed ....................... 38
Setting the startup sequence ...................... 38
Setting remote administration ..................... 39
Interrupt and DMA resources ..................... 40
Power management features ...................... 40
Quick reference for network-related settings ............. 44
Chapter 5. Taking care of your computer ............... 49
Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Cleaning your computer .......................... 49
Computer and keyboard ........................ 49
Monitor screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Moving your computer .......................... 51
Chapter 6. Installing options . . . . . . . . . . . . . . . . . . . . . . 53
Handling static-sensitive devices ..................... 53
Available options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Tools required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Removing the cover — desktop model .................. 55
Locating components— desktop model ................. 56
Removing the cover — tower model ................... 56
Locating components—tower model ................... 58
Moving the power supply— desktop model ............... 59
Moving the power supply—tower model ................ 61
Working with options on the system board ............... 64
Accessing the system board ...................... 64
iv PC 300GL User Guide

Identifying parts on the system board ................. 64
Working with memory .......................... 66
Working with adapters .......................... 68
PCI adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Adapter slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Installing adapters — desktop model ................. 68
Installing adapters — tower model .................. 69
Working with internal drives ....................... 71
Internal drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Drive specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Power and signal cables for internal drives .............. 73
Installing internal drives— desktop model .............. 75
Installing internal drives — tower model ............... 78
Installing a security U-bolt ........................ 80
Completing the installation ........................ 81
Replacing the cover and connecting the cables ............ 82
Updating the computer configuration .................. 84
Configuring Plug and Play adapters ................. 84
Starting the Configuration/Setup Utility program .......... 85
Configuring startup devices ...................... 86
Chapter 7. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . 87
Power-on self-test (POST) ......................... 88
Troubleshooting MAP . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Diagnostic error codes and messages ................... 92
POST errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
POST beep codes .............................. 96
Device troubleshooting charts ....................... 97
Diskette drive problems ........................ 99
Monitor problems . . . . . . . . . . . . . . . . . . . . . . . . . . 100
General problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Intermittent problems . . . . . . . . . . . . . . . . . . . . . . . . 102
Keyboard, mouse, or pointing device problems .......... 103
Memory problems . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Option problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Parallel-port problems . . . . . . . . . . . . . . . . . . . . . . . . 106
Serial-port problems . . . . . . . . . . . . . . . . . . . . . . . . . 106
Printer problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Software problems . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Universal Serial Bus port problems ................. 108
IBM Enhanced Diagnostics program .................. 108
Other diagnostic programs on the Software Selections CD ...... 111
CoSession Remote . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Recovering from a POST/BIOS update failure ............. 111
Installing files from option diskettes .................. 112
Replacing the battery .......................... 113
Contents v

Chapter 8. Getting help, service, and information .......... 115
Service support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Before you call for service ........................ 117
Getting customer support and service ................. 117
Using the World Wide Web ..................... 117
Using electronic support services .................. 118
Getting information by fax ...................... 119
Getting help online .......................... 119
Getting help by telephone ...................... 119
Getting help around the world ................... 121
Purchasing additional services ..................... 121
Enhanced PC support line ...................... 122
900-number operating system and hardware support line ..... 122
Network and server support line .................. 122
Ordering support line services .................... 123
Warranty and repair services .................... 123
Ordering publications . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Appendix A. Using the Software Selections CD ........... 125
Features of the CD ............................ 125
Starting the CD ............................. 126
Using the Software Selections program ................. 126
Appendix B. Computer records . . . . . . . . . . . . . . . . . . . . 129
Serial numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Device records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Appendix C. Product warranties and notices ............ 131
Warranty Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
IBM Statement of Limited Warranty for United States, Puerto Rico,
and Canada (Part 1 - General Terms) ............... 131
IBM Statement of Warranty Worldwide except Canada, Puerto Rico,
Turkey, United States (Part 1 - General Terms) .......... 134
Part 2 - Worldwide Country-Unique Terms ............ 138
Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Year 2000 readiness and instructions ................ 142
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Electronic emission notices ....................... 143
Class B Notices ............................ 144
Class A Notices ............................ 145
Other Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Power cord notice .......................... 150
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
vi PC 300GL User Guide

Safety information
Turn everything OFF.
Attach signal cables to
receptacles.
First, remove power cord from
outlet.
To Disconnect
Turn device ON.
DANGER:
Turn everything OFF.
To Connect
Remove signal cables from
receptacles.
Remove all cables from devices.
Attach power cord to outlet.
First, attach all cables to devices.
Electrical current from power, telephone, and communication
cables is hazardous. To avoid shock hazard, connect and
disconnect cables as shown below when installing, moving or
opening the covers of this product or attached devices. The
power cord must be used with a properly grounded outlet.
 Copyright IBM Corp. 1999 vii

Modem safety information
To reduce the risk of fire, electrical shock, or injury when using telephone
equipment, always follow basic safety precautions, such as:
Never install telephone wiring during a lightning storm.
Never install telephone jacks in wet locations unless the jack is
specifically designed for wet locations.
Never touch uninsulated telephone wires or terminals unless the
telephone line has been disconnected at the network interface.
Use caution when installing or modifying telephone lines.
Avoid using a telephone (other than a cordless type) during an
electrical storm. There may be a remote risk of electric shock from
lightning.
Do not use the telephone to report a gas leak in the vicinity of the leak.
DANGER
To avoid a shock hazard, do not connect or disconnect any cables
or perform installation, maintenance, or reconfiguration of this
product during an electrical storm.
DANGER
Pour éviter tout risque de choc électrique, ne manipulez pas de
câbles ni de cordons et n'effectuez pas d'opération d'installation,
de maintenance ou de reconfiguration pendant un orage.
viii PC 300GL User Guide

Laser compliance statement
Some IBM Personal Computer models are equipped from the factory with a
CD-ROM drive. CD-ROM drives are also sold separately as options. The
CD-ROM drive is a laser product. The CD-ROM drive is certified in the
U.S. to conform to the requirements of the Department of Health and
Human Services 21 Code of Federal Regulations (DHHS 21 CFR)
Subchapter J for Class 1 laser products. Elsewhere, the drive is certified to
conform to the requirements of the International Electrotechnical
Commission (IEC) 825 and CENELEC EN 60 825 for Class 1 laser products.
When a CD-ROM drive is installed, note the following.
CAUTION:
Use of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.
Removing the covers of the CD-ROM drive could result in exposure to
hazardous laser radiation. There are no serviceable parts inside the
CD-ROM drive. Do not remove the CD-ROM drive covers.
Some CD-ROM drives contain an embedded Class 3A or Class 3B laser
diode. Note the following.
DANGER
Laser radiation when open. Do not stare into the beam, do not
view directly with optical instruments, and avoid direct exposure
to the beam.
Safety information ix

Lithium battery notice
CAUTION:
Danger of explosion if battery is incorrectly replaced.
When replacing the battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. The battery
contains lithium and can explode if not properly used, handled, or
disposed of.
Do not:
Throw or immerse into water
Heat to more than 100°C (212°F)
Repair or disassemble
Dispose of the battery as required by local ordinances or regulations.
ATTENTION
Danger d'explosion en cas de remplacement incorrect de la batterie.
Remplacer uniquement par une batterie IBM de type 33F8354 ou d'un
type équivalent recommandé par le fabricant. La batterie contient du
lithium et peut exploser en cas de mauvaise utilisation, de mauvaise
manipulation ou de mise au rebut inappropriée.
Ne pas :
Lancer ou plonger dans l'eau
Chauffer à plus de 100°C (212°F)
Réparer ou désassembler
Mettre au rebut les batteries usagées conformément aux règlements
locaux.
xPC 300GL User Guide

About this book
This book will help you become familiar with your IBM Personal
Computer and its features. It describes how to set up, operate, maintain,
and install options in your computer. In the unlikely event you experience
problems, you will find helpful troubleshooting information and
instructions for obtaining service in this book.
Related information
The following documentation contains additional information about your
computer:
About Your Software
This publication (provided only with computers that have
IBM-preinstalled software) contains information about the preinstalled
software package.
Understanding Your Personal Computer
This online publication (preinstalled on your computer and provided
on the Software Selections CD that comes with your computer) includes
general information about using personal computers and in-depth
information about the specific features of your computer. To access
this online publication, see About Your Software.
The following publications contain more information about your computer.
Hardware Maintenance Manual
This publication contains information for trained service technicians. It
can be found on the World Wide Web at the following Web site:
http://www.ibm.com/pc/support/us/
Type the model number/machine type into the Quick Path field and
click Go. Click Online publications and then click Hardware
Maintenance Manuals.
This manual can also be ordered from IBM. To purchase a copy, refer
to Chapter 8, “Getting help, service, and information” on page 115.
Technical Information Manual
This publication contains information for individuals who want to
know more about the technical aspects of their computer. It can be
found on the World Wide Web at the following Web site:
http://www.ibm.com/pc/support/us/
Type the model number/machine type into the Quick Path field and
click Go. Click Online publications and then click Technical Manuals.
 Copyright IBM Corp. 1999 xi

xii PC 300GL User Guide

Chapter 1. IBM PC 300GL overview
Thank you for selecting an IBM PC 300GL. Your computer incorporates
many of the latest advances in computer technology and can be upgraded
as your needs change.
This section provides an overview of the computer features, preinstalled
software, and specifications.
Identifying your computer
In most instances, the best way to identify your computer is by the model
number/machine type. The model number/machine type indicates the
various features of the computer, such as the type of microprocessor or the
number of bays. You can find this number on the small label on the front
of your computer. An example of a model number/machine type is
6268-110.
You need to know whether your computer is a desktop or a tower.
Throughout this book, we will be describing PC 300GL models in desktop
and tower versions. These naming conventions are used only where it is
appropriate. Instructions without these naming conventions apply to both
the computer models.
 Copyright IBM Corp. 1999 1

Desktop models
Desktop models have drive bays that are side by side. The diskette drive is
next to the power button, and if your computer comes with a CD-ROM
drive, it is next to the floppy drive. When the desktop model is in its
normal position (drives horizontal), you can place the monitor on top of it.
2PC 300GL User Guide

Tower models
Tower models come with drive bays that are aligned on top of one another.
If your computer has a CD-ROM drive, it is installed in the bay at the top
of the computer. When the tower model is in its normal position, the
drives in the tower are horizontal with the handle at the top of the
computer.
Chapter 1. IBM PC 300GL overview 3

Features
System summary
The following information covers a variety of models. For a listing of
features for your specific model, refer to the System Summary screen in
the Configuration/Setup Utility program. See Chapter 4, “Using the
Configuration/Setup Utility program” on page 29 for more information.
Microprocessor
Your PC 300GL includes an Intel Celeron microprocessor with 128 KB of
internal L2 cache memory.
Memory
Support for:
– 3.3 V, synchronous, 168-pin, dual inline (DIMM), unbuffered, 100
MHz nonparity SDRAM
– 32 MB, 64 MB, 128 MB, and 256 MB unbuffered DIMMs for a
maximum of 512 MB
– DIMM heights up to 63.5 mm (2.5 inches)
512 KB flash memory for system programs
Internal drives
Standard: One 3.5-inch, 1.44 MB diskette drive; internal hard disk
drive
Some models: One EIDE CD-ROM drive
Video controller
Dynamic video memory technology
4 MB display cache video memory
Audio subsystem:
16-bit Sound Blaster Pro compatible
10/100 Mbps Ethernet adapter that supports:
Wake on LAN (some models)
Alert on LAN (some models)
Modem
Internal 56K V.90 modem (some models)
4PC 300GL User Guide

System management features
Remote Program Load (RPL) and Dynamic Host Configuration Protocol
(DHCP)
Wake on LAN (requires Wake on LAN-supported network adapter)
Wake on Ring (in the Configuration/Setup Utility program, this feature
is called Serial Port Ring Detect for an external modem and Modem
Ring Detect for an internal modem)
Wake on Alarm
Ability to update POST and BIOS over the network (in the
Configuration/Setup Utility program, this feature is called Remote
Administration)
Automatic power-on startup
System Management (SM) BIOS and SM software
Ability to store POST hardware test results
Input/output features
25-pin, ECP/EPP parallel port
Two 9-pin, 16550 UART serial ports
Two 4-pin, USB ports
Mouse port
Keyboard port
15-pin monitor port
Three audio connectors (line/headphone out, line in, and microphone)
Expansion
Four drive bays
Four PCI expansion slots with support for Plug and Play adapters
PCI slot 2 supports the Alert on LAN feature for use with Alert on
LAN-supported network adapters
Power
Manual switch between ranges, 90–137/180–265 V ac
Automatic switching, 57–63/47–53 Hz input frequency range
Built-in overload and surge protection
Advanced Power Management support
Advance Configuration and Power Interface (ACPI) support
Chapter 1. IBM PC 300GL overview 5

Security features
Power-on and administrator passwords
Built-in loop for locking the cover using a customer-supplied padlock
Support for the addition of a U-bolt and lockable cable
Startup sequence control
Startup without diskette drive, keyboard, or mouse
Unattended start mode
Diskette and hard disk I/O control
Serial and parallel port I/O control
Alert on LAN (requires Alert on LAN supported network adapter)
Security profile by device
IBM preinstalled software
Your computer might come with preinstalled software. If so, an operating
system, device drivers to support built-in features, and other support
programs are included. See About Your Software for a detailed description
of the preinstalled software.
Operating systems (supported)
Microsoft Windows NT Workstation Versions 3.51 and 4.0
Microsoft Windows 95 and Windows 98
Operating systems (tested for compatibility)1
Novell NetWare Versions 3.2, 4.11, 5.0
SCO OpenServer 5.0.4
OS/2
MS-DOS6.22
IBM PC DOS 7.0
Sun Solaris 2.5.1 or later
1The operating systems listed here are being tested for compatibility at the time this
publication goes to press. Additional operating systems might be identified by IBM
as compatible with your computer following the publication of this booklet.
Corrections and additions to the list are available in the IBM online compatibility
report, which can be found on the World Wide Web. For World Wide Web pages,
see Chapter 8, “Getting help, service, and information” on page 115.
6PC 300GL User Guide