IBM 4820 Technical manual

4820 SurePoint Solution
Planning, Installation and Service Guide
GA27-4231-06January 14, 2005


4820 SurePoint Solution
Planning, Installation and Service Guide
GA27-4231-06January 14, 2005


Note
Before using this information and the product it supports, be sure to read the Appendix D, “Safety information,” and the
general information under Appendix C, “Notices.”
Seventh Edition (February 2004)
This edition applies to the IBM 4820 SurePoint Solution and to all subsequent releases and modifications until
otherwise indicated in new editions.
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with IBM Corp.
January 14, 2005

Contents
Figures ...............v
Tables ............... vii
About this guide ...........ix
Who should read this guide .........ix
Related publications ...........ix
Tell us what you think ...........x
Accessibility ............xi
Summary of Changes ........ xiii
Chapter 1. Introducing the IBM 4820
SurePoint Solution ......... 1-1
Hardware options ............ 1-3
Pedestal options ............ 1-4
Supported operating systems ........ 1-5
Views of the 4820 SurePoint Solution ..... 1-6
System software, touch drivers, and diagnostics .. 1-8
Environmental requirements ........ 1-8
Power usage .............. 1-9
Spill resistance ............. 1-9
Calling for service ............ 1-9
Chapter 2. Installing the IBM 4820... 2-1
Tailoring your installation ......... 2-1
Identifying the pedestal type ........ 2-2
Identifying the 4820 cables ......... 2-2
Identifying the 4820 I/O ports ........ 2-5
Installing the pedestal .......... 2-8
VESA bracket instructions ......... 2-26
Installing the options .......... 2-27
Powering on ............. 2-34
Adjusting the image ........... 2-35
Configuring and calibrating the touch screen .. 2-38
Installing the optional button cover ...... 2-46
Chapter 3. Maintaining the IBM 4820 3-1
Maximizing your comfort ......... 3-1
Cleaning the touch screen ......... 3-1
Using the brightness controls ........ 3-1
Chapter 4. Troubleshooting common
problems ............. 4-1
Models with capacitive and resistive touch
technology .............. 4-1
Models with infrared touch technology ..... 4-2
All models .............. 4-3
Appendix A. Field-replaceable units A-1
Assembly 1: 4820 ............ A-2
Assembly 2: 4820 mounting hardware ..... A-6
Appendix B. Mounting surface
templates ............. B-1
Mounting dimensions—Models 10D, 1FR .... B-2
Appendix C. Notices ........ C-1
Electronic emission notices ......... C-2
Japanese power line harmonics compliance
statement............... C-3
Japanese Voluntary Control Council for
Interference (VCCI) statement ........ C-3
Korean Communications Statement ...... C-4
Taiwanese class Awarning statement ..... C-4
Electrostatic discharge (ESD) ........ C-4
End of life disposal ........... C-5
Mercury-added statement ......... C-5
Taiwanese battery recycling statement ..... C-5
Trademarks .............. C-5
Appendix D. Safety information.... D-1
Index ............... X-1
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iv 4820 Planning, Installation and Service Guide

Figures
1-1. 4820 SurePoint Solution with features and
available pedestals ......... 1-2
1-2. Pedestal types ........... 1-4
1-3. Front view of 4820 ......... 1-6
1-4. Rear view of 4820 ......... 1-7
1-5. Views of 10-inch models ....... 1-8
2-1. Pedestal types ........... 2-2
2-2. Connector cable for the RS-232 models 2-2
2-3. Infrared touch with MSR ....... 2-3
2-4. Touch only ............ 2-3
2-5. Connector cable for capacitive and resistive
touch RS-232 models ........ 2-4
2-6. 4820-4FT model with MSR attached 2-4
2-7. Model 2xx RS-232 I/O ports ...... 2-5
2-8. Model 5xx USB I/O ports ....... 2-5
2-9. Models 42T, 4FT I/O ports ...... 2-5
2-10. Models 46T, 46R I/O ports ...... 2-6
2-11. Model 48T I/O ports ........ 2-6
2-12. Mounting the distributed pedestal 2-8
2-13. Video cable routing direction ...... 2-9
2-14. Using the velcro strip ........ 2-10
2-15. Routing the video and power cables 2-11
2-16. Distributed pedestal parts list shown with
short pedestal .......... 2-12
2-17. Distributed pedestal covers ...... 2-13
2-18. Pedestal (free-standing) parts list 2-14
2-19. Placement of cable covers ...... 2-15
2-20. Routing the cables ......... 2-16
2-21. Integrated pedestal parts list ..... 2-17
2-22. Routing the power cable ....... 2-18
2-23. Integrated pedestal covers ...... 2-19
2-24. Inserting the stiffening plate...... 2-20
2-25. Securing the arm assembly to the 4694 2-21
2-26. Attaching the filler panel covers 2-22
2-27. Securing the arm assembly to SurePOS 720,
740, 780 ............ 2-23
2-28. Attaching the filler panel covers 2-24
2-29. Securing the arm assembly to the SurePOS
720, 740, 780 ........... 2-25
2-30. Securing the arm assembly to the SurePOS
720, 740, 780 ........... 2-26
2-31. Aligner placement ......... 2-27
2-32. Lock insert and brass key ...... 2-28
2-33. 4820 SurePoint Solution with attached
keypad/MSR........... 2-28
2-34. Rear view of attached keypad ..... 2-29
2-35. 4820 SurePoint Solution with MSR 2-30
2-36. Tabs for attaching the pointing device 2-31
2-37. 4820 SurePoint Solution with optional
pointing device .......... 2-32
2-38. Path of pointing device cable ..... 2-33
2-39. Pattern display using the 4820 Video
Quality Test Pattern program ..... 2-37
2-40. Example of initial installation window 2-39
2-41. Example of calibrate window ..... 2-40
2-42. Example of the hardware window 2-41
2-43. Example of the reminder to calibrate 2-41
2-44. Location of optional button cover 2-46
3-1. Brightness menu .......... 3-1
B-1. Distributed pedestal mounting template B-1
B-2. Free-standing pedestal mounting template B-2
B-3. Mounting dimensions ........ B-3
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Tables
1-1. 4820 SurePoint Solution models and features 1-1
1-2. 4820 SurePoint Solution hardware options 1-3
1-3. Supported operating systems...... 1-5
1-4. Environmental requirements ...... 1-8
1-5. Power usage values ......... 1-9
2-1. Connector definitions ........ 2-6
2-2. Connector icons .......... 2-7
2-3. Summary of touch response modes 2-43
4-1. Touch screen status messages...... 4-2
4-2. USB power and voltage ....... 4-6
4-3. Power supply pin voltages ...... 4-6
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viii 4820 Planning, Installation and Service Guide