IBM 4820 Technical manual

4820 SurePoint Solution
Planning, Installation and Service Guide
GA27-4231-06January 14, 2005


4820 SurePoint Solution
Planning, Installation and Service Guide
GA27-4231-06January 14, 2005


Note
Before using this information and the product it supports, be sure to read the Appendix D, “Safety information,” and the
general information under Appendix C, “Notices.”
Seventh Edition (February 2004)
This edition applies to the IBM 4820 SurePoint Solution and to all subsequent releases and modifications until
otherwise indicated in new editions.
This publication is available on the IBM Retail Stores solutions electronic Support Web site.
1. Go to www.ibm.com/solutions/retail/store/
2. Select Support
3. Select Publications to access IBM Retail Store Solutions— Electronic Publications Web site.
Order publications through your IBM representative or the IBM branch office that serves your locality. Publications
are not stocked at the address given below.
Aform for reader’s comments is also provided at the back of this publication. If the form has been removed,
address your comments to:
IBM Corporation, Information Development, Department CNPA
PO Box 12195
Research Triangle Park, North Carolina, 27709 U.S.A.
When you send information to IBM, you grant IBM anonexclusive right to use or distribute whatever information
you supply in any way it believes appropriate without incurring any obligation to you.
©Copyright International Business Machines Corporation 1999, 2004. All rights reserved.
US Government Users Restricted Rights –Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.
January 14, 2005

Contents
Figures ...............v
Tables ............... vii
About this guide ...........ix
Who should read this guide .........ix
Related publications ...........ix
Tell us what you think ...........x
Accessibility ............xi
Summary of Changes ........ xiii
Chapter 1. Introducing the IBM 4820
SurePoint Solution ......... 1-1
Hardware options ............ 1-3
Pedestal options ............ 1-4
Supported operating systems ........ 1-5
Views of the 4820 SurePoint Solution ..... 1-6
System software, touch drivers, and diagnostics .. 1-8
Environmental requirements ........ 1-8
Power usage .............. 1-9
Spill resistance ............. 1-9
Calling for service ............ 1-9
Chapter 2. Installing the IBM 4820... 2-1
Tailoring your installation ......... 2-1
Identifying the pedestal type ........ 2-2
Identifying the 4820 cables ......... 2-2
Identifying the 4820 I/O ports ........ 2-5
Installing the pedestal .......... 2-8
VESA bracket instructions ......... 2-26
Installing the options .......... 2-27
Powering on ............. 2-34
Adjusting the image ........... 2-35
Configuring and calibrating the touch screen .. 2-38
Installing the optional button cover ...... 2-46
Chapter 3. Maintaining the IBM 4820 3-1
Maximizing your comfort ......... 3-1
Cleaning the touch screen ......... 3-1
Using the brightness controls ........ 3-1
Chapter 4. Troubleshooting common
problems ............. 4-1
Models with capacitive and resistive touch
technology .............. 4-1
Models with infrared touch technology ..... 4-2
All models .............. 4-3
Appendix A. Field-replaceable units A-1
Assembly 1: 4820 ............ A-2
Assembly 2: 4820 mounting hardware ..... A-6
Appendix B. Mounting surface
templates ............. B-1
Mounting dimensions—Models 10D, 1FR .... B-2
Appendix C. Notices ........ C-1
Electronic emission notices ......... C-2
Japanese power line harmonics compliance
statement............... C-3
Japanese Voluntary Control Council for
Interference (VCCI) statement ........ C-3
Korean Communications Statement ...... C-4
Taiwanese class Awarning statement ..... C-4
Electrostatic discharge (ESD) ........ C-4
End of life disposal ........... C-5
Mercury-added statement ......... C-5
Taiwanese battery recycling statement ..... C-5
Trademarks .............. C-5
Appendix D. Safety information.... D-1
Index ............... X-1
January 14, 2005
©Copyright IBM Corp. 1999, 2004 iii

January 14, 2005
iv 4820 Planning, Installation and Service Guide

Figures
1-1. 4820 SurePoint Solution with features and
available pedestals ......... 1-2
1-2. Pedestal types ........... 1-4
1-3. Front view of 4820 ......... 1-6
1-4. Rear view of 4820 ......... 1-7
1-5. Views of 10-inch models ....... 1-8
2-1. Pedestal types ........... 2-2
2-2. Connector cable for the RS-232 models 2-2
2-3. Infrared touch with MSR ....... 2-3
2-4. Touch only ............ 2-3
2-5. Connector cable for capacitive and resistive
touch RS-232 models ........ 2-4
2-6. 4820-4FT model with MSR attached 2-4
2-7. Model 2xx RS-232 I/O ports ...... 2-5
2-8. Model 5xx USB I/O ports ....... 2-5
2-9. Models 42T, 4FT I/O ports ...... 2-5
2-10. Models 46T, 46R I/O ports ...... 2-6
2-11. Model 48T I/O ports ........ 2-6
2-12. Mounting the distributed pedestal 2-8
2-13. Video cable routing direction ...... 2-9
2-14. Using the velcro strip ........ 2-10
2-15. Routing the video and power cables 2-11
2-16. Distributed pedestal parts list shown with
short pedestal .......... 2-12
2-17. Distributed pedestal covers ...... 2-13
2-18. Pedestal (free-standing) parts list 2-14
2-19. Placement of cable covers ...... 2-15
2-20. Routing the cables ......... 2-16
2-21. Integrated pedestal parts list ..... 2-17
2-22. Routing the power cable ....... 2-18
2-23. Integrated pedestal covers ...... 2-19
2-24. Inserting the stiffening plate...... 2-20
2-25. Securing the arm assembly to the 4694 2-21
2-26. Attaching the filler panel covers 2-22
2-27. Securing the arm assembly to SurePOS 720,
740, 780 ............ 2-23
2-28. Attaching the filler panel covers 2-24
2-29. Securing the arm assembly to the SurePOS
720, 740, 780 ........... 2-25
2-30. Securing the arm assembly to the SurePOS
720, 740, 780 ........... 2-26
2-31. Aligner placement ......... 2-27
2-32. Lock insert and brass key ...... 2-28
2-33. 4820 SurePoint Solution with attached
keypad/MSR........... 2-28
2-34. Rear view of attached keypad ..... 2-29
2-35. 4820 SurePoint Solution with MSR 2-30
2-36. Tabs for attaching the pointing device 2-31
2-37. 4820 SurePoint Solution with optional
pointing device .......... 2-32
2-38. Path of pointing device cable ..... 2-33
2-39. Pattern display using the 4820 Video
Quality Test Pattern program ..... 2-37
2-40. Example of initial installation window 2-39
2-41. Example of calibrate window ..... 2-40
2-42. Example of the hardware window 2-41
2-43. Example of the reminder to calibrate 2-41
2-44. Location of optional button cover 2-46
3-1. Brightness menu .......... 3-1
B-1. Distributed pedestal mounting template B-1
B-2. Free-standing pedestal mounting template B-2
B-3. Mounting dimensions ........ B-3
January 14, 2005
©Copyright IBM Corp. 1999, 2004 v

January 14, 2005
vi 4820 Planning, Installation and Service Guide

Tables
1-1. 4820 SurePoint Solution models and features 1-1
1-2. 4820 SurePoint Solution hardware options 1-3
1-3. Supported operating systems...... 1-5
1-4. Environmental requirements ...... 1-8
1-5. Power usage values ......... 1-9
2-1. Connector definitions ........ 2-6
2-2. Connector icons .......... 2-7
2-3. Summary of touch response modes 2-43
4-1. Touch screen status messages...... 4-2
4-2. USB power and voltage ....... 4-6
4-3. Power supply pin voltages ...... 4-6
January 14, 2005
©Copyright IBM Corp. 1999, 2004 vii

January 14, 2005
viii 4820 Planning, Installation and Service Guide

About this guide
This guide provides information on installing and servicing the IBM 4820
SurePoint Solution and is organized as follows:
vChapter 1, “Introducing the IBM 4820 SurePoint Solution,” describes all models
and available options for the 4820 SurePoint
™ Solution.
vChapter 2, “Installing the IBM 4820,” on page 2-1 provides the installation steps
for the display and the features.
vChapter 3, “Maintaining the IBM 4820,” on page 3-1 describes common
maintenance procedures for all models of the 4820.
vChapter 4, “Troubleshooting common problems,” provides information on
resolving common problems.
vAppendix A, “Field-replaceable units” provides the field replaceable unit (FRU)
part numbers for the 4820.
vAppendix B, “Mounting surface templates” are necessary when installing the
distributed pedestal and the free-standing pedestal.
Throughout this guide, the following numeric terms refer to the IBM product
name:
4820 4820 SurePoint Solution
4694 4694 Point of Sale Terminal
4840 IBM 4840 SurePOS
™ 500 Series
4800 4840 SurePOS 700 Series
Who should read this guide
Personnel responsible for installing, maintaining, and using the IBM 4820
SurePoint Solution should read this guide. Some chapters provide information that
is intended for trained technical personnel.
Related publications
The following IBM publications, drivers, and service diskette information are
available from the IBM Retail Store Solutions Web site at:
www.ibm.com/solutions/retail/store/. From the store page, click Support.
vIBM 4820 SurePoint Solution: System Reference,SA27-4249
vIBM 4694 Point-of-Sale Terminals: Installation and Operation Manual,SA27-4005
vIBM 4694 Point-of-Sale Terminals: Hardware Service Manual,SY27-0364
vIBM SurePOS 700 Series Installation and Operations Guide,GA27-4223
vIBM SurePOS 500 Series Installation and Operations Guide,GA27-4254
vIBM SurePOS 300 Series Installation and Service Guide,GA27-4309
vIBM SurePOS 720, 740, and 780 Planning, Installation and Operation Guide,
GA27-4328
vIBM SurePOS 720, 740, and 780 Hardware Service Guide,SA27-4329
vIBM SurePOS 700 Series: Options and I/O Devices Service Guide,SY27-0392
January 14, 2005
©Copyright IBM Corp. 1999, 2004 ix

Driver and service diskette information
Under SurePOS Peripherals, click IBM SurePoint Solution to go to the IBM 4820
SurePoint System Support page, where you can download the following software:
v4694/4695/ISA Service/Diagnostic Diskette, Version 5.33 or later
v4820 Touch Drivers for SurePOS 700 Series, which includes the Elo
TouchSystems SmartSet software
v4820 USB-attached Model 2xN/5xN POS Device Service Diskette
v4820 RS-232-attached Model 2xN/5xN POS Device Service Diskette
Under Peripheral Drivers, click the links to go to the Peripheral Driver Guide page,
where you can download the following software:
vPOSS for Windows
®
vOLE for POS (OPOS)
vJavaPOS
™
vPOSS for DOS
Tell us what you think
Your feedback is important in helping to provide the most accurate and
high-quality information. Please take afew moments to tell us what you think
about this book. The only way for us to know if you are satisfied with our books,
or how we might improve their quality is through feedback from customers like
you. If you have any comments about this book:
vVisit our home page at www.ibm.com/solutions/retail/store/ and select
Support.From there, click Publications Web where you will find afeedback
page for entering comments and sending them to us. Be sure to include the
name and part number of the book.
vFill out one of the forms at the back of this book and return it by mail or by
giving it to an IBM representative.
If applicable, include areference to the specific location of the text on which you
are commenting. For instance, include the page or table number.
Between major revisions of this guide we may make minor technical updates. The
latest softcopy version of this guide is available on the Publications Web page:
www.ibm.com/solutions/retail/store/. Click Support,then Publications.
January 14, 2005
x4820 Planning, Installation and Service Guide

Accessibility
Accessibility features help auser who has aphysical disability, such as restricted
mobility or limited vision, to use the 4800 SurePOS terminals successfully. The
following is ahigh-level list of the accessibility features:
vAll controls are located on the front of the machine, in easy reach.
vIndustry-standard serial and USB ports allow alternative I/O devices.
vManuals are available in .PDF format and can be downloaded from the Web. See
“Related publications” on page ix for the Web address.
vTo assist users with color-vision deficiencies, the power LED blinks as well as
changes color when in low-power mode.
vDisplays are driven at 60 Hz to eliminate problems caused by screen flicker.
January 14, 2005
©Copyright IBM Corp. 1999, 2004 xi

January 14, 2005
xii 4820 Planning, Installation and Service Guide

Summary of Changes
December 2004
Corrections to part numbers
February 2004
This edition reorganizes the guide and provides information about the 4820
SurePoint Solution Models 2WN, 2GN, 5WN, and 5GN. This edition also
combines System Reference information, since aseparate publication is no
longer maintained.
October 2003
This edition adds information about the features of Models 4WT and 4GT
of the 4820 SurePoint Solution.
July 2002
This edition adds information about Models 10D and 1FR of the 4820
SurePoint Solution.
January 2002
This edition adds information about the integrated touch pedestal available
for the 4694 Point of Sale terminal.
September 2000
This edition adds information about the features of Models 42D, 42T, 4FD,
and 4FT of the 4820 SurePoint Solution:
vRS-232 (EIA 232) connectivity
vFree-standing pedestal
February 2000
This edition adds information about the features of Models 48D and 48T of
the 4820 SurePoint Solution:
vUniversal Serial bus (USB) connectivity
vAudio capability
vTransition Minimized Differential Signaling (TMDS) digital video
interface
vDigital Visual Interface (DVI)
January 14, 2005
©Copyright IBM Corp. 1999, 2004 xiii

January 14, 2005
xiv 4820 Planning, Installation and Service Guide

Chapter 1. Introducing the IBM 4820 SurePoint Solution
The IBM 4820 SurePoint Solution (see Figure 1-1 on page 1-2) is afamily of
displays optimized for retail point of sale applications. Choices in touch
technology, screen size, I/O device support, and connectivity enable aSurePoint
solution for any POS environment.
Table 1-1 summarizes the models and features of the 4820 SurePoint Solution:
Table 1-1. 4820 SurePoint Solution models and features
Model
Screen
size
Color MSR Keypad Pointing
device
Keylock Touch driver Host system
4820 Infrared Touch Screen Monitors
4820-2GN 12 in.
single
bulb
Iron Gray
USB or RS-232¹Yes
Elo TouchSystems
Universal
Supports all
4820-2WN Pearl
white
4820-5GN 15 in. Iron Gray
4820-5WN Pearl
white
4820-2GB 12 in.
dual
bulb
Iron Gray
4820-2WB Pearl
white
4820 Capacitive Touch Screen Monitors
4820-42T 12 in. Pearl
white
RS-232 IBM PS/2
® No 3M TouchWare PC
4820-46T 12 in. Pearl
white
RS-485 PS/2
Yes
POS suite
4694
4820-48T 12 in. Pearl
white
USB
3M TouchWare 4800; 4694-206
4820-4WT 12 in. Pearl
white
USB¹
Yes
3M TouchWare Supports all
4820-4GT 12 in. Iron gray USB¹
4820 Resistive Touch Screen Monitors
4820-4FT 12 in. Iron gray RS-232 None No 3M TouchWare 4810
4820-46R 12 in. Pearl
white
RS-485 PS/2 Yes POS suite 4694
4820 Non-touch Screen Monitors
4820-42D 12 in. Pearl
white
None
PS/2 No
None
Supports all
4820-4FD 12 in. Iron gray RS-232 None No 4840 4810
4820-46D 12 in. Pearl
white
None
PS/2 Yes 4694
4820-48D 12 in. Pearl
white
USB Yes
4800 4694–206
4820-10D 10 in. Pearl
white
None No
Supports all
4820-1FR 10 in. Iron gray None No Supports all
¹Options are selected by feature code.
January 14, 2005
©Copyright IBM Corp. 1999, 2004 1-1

S1
S2
Magnetic stripe reader (MSR)
Audio kit
Distributed
pedestal
Pointing
device
4820
Keypad
Integrated
pedestal
Integrated
pedestal
Free-standing
pedestal
Figure 1-1. 4820 SurePoint Solution with features and available pedestals
January 14, 2005
1-2 4820 Planning, Installation and Service Guide

Hardware options
Table 1-2. 4820 SurePoint Solution hardware options
Optional hardware Description
12-in. and 15–in. models only:
Keypad v32-key with ISO 3track MSR, or
v32-key with JUCC MSR
Keyboard vUSB models allow USB keyboard
attachment
vRS-232 models accept aPS/2 keyboard for
diagnostics when no system keyboard is
available
MSR ISO 3track or JUCC
Pointing Device vPS/2 mouse type
vUSB models
Security Manager’s keylock (469X) and
factory-installed for 2xx and 5xx models.
Sound Audio kit available (all models except 2xx
and 5xx) that requires sound card with
amplified output (speaker out). For example,
Sound Blaster sound card PCI 16 or Yamaha
sound card WF192XG
Amplified audio kit available for models 2xx
and 5xx
All Models:
Mounting vIntegrated pedestal
vIntegrated touch pedestal
–Short: 255 mm (10 in.)
–Tall: 380 mm (15 in.)
v
Distributed pedestal
–Short: 240 mm(9.38 in.)
–Tall: 352 mm (13.80 in.)
v
Free-standing pedestal
vVESA bracket (excluding models 2xx and
5xx)
January 14, 2005
Chapter 1. Introducing the IBM 4820 SurePoint Solution 1-3

Pedestal options
The pedestal options for the 4820 SurePoint Solution are integrated, free-standing,
or distributed pedestal. See Figure 1-2.
Distributed
Integrated
Free standing
Figure 1-2. Pedestal types
January 14, 2005
1-4 4820 Planning, Installation and Service Guide