IBM 4820 User manual
4820
SurePoint
Solution
System
Reference
SA27-4249-05
4820
SurePoint
Solution
System
Reference
SA27-4249-05
Note
Before
using
this
information
and
the
product
it
supports,
be
sure
to
read
the
general
information
under
Appendix
D,
“Notices,”
on
page
D-1
and
“Electronic
emission
notices”
on
page
D-2.
Sixth
Edition
(October
2003)
This
edition
applies
to
the
4820
SurePoint
Solution
and
to
all
subsequent
releases
and
modifications
until
otherwise
indicated
in
new
editions.
This
publication
is
available
on
the
IBM
Retail
Stores
solutions
electronic
Support
web
site.
1.
Go
to
www.ibm.com/solutions/retail/store/
2.
Select
Support
3.
Select
Publications
to
access
IBM
Retail
Store
Solutions—
Electronic
Publications
web
site.
Order
publications
through
your
IBM
representative
or
the
IBM
branch
office
serving
your
locality.
Publications
are
not
stocked
at
the
address
given
below.
A
form
for
reader’s
comments
is
also
provided
at
the
back
of
this
publication.
If
the
form
has
been
removed,
address
your
comments
to:
IBM
Corporation,
Information
Development,
Department
CJMA
PO
Box
12195
Research
Triangle
Park,
North
Carolina,
27709
USA
When
you
send
information
to
IBM,
you
grant
IBM
a
nonexclusive
right
to
use
or
distribute
whatever
information
you
supply
in
any
way
it
believes
appropriate
without
incurring
any
obligation
to
you.
©
Copyright
International
Business
Machines
Corporation
1999,
2003.
All
rights
reserved.
US
Government
Users
Restricted
Rights
–
Use,
duplication
or
disclosure
restricted
by
GSA
ADP
Schedule
Contract
with
IBM
Corp.
Contents
About
this
book
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.ix
Who
should
read
this
book
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.ix
Related
publications
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.ix
Tell
us
what
you
think
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.xi
Figures
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. xiii
Tables
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.xv
Accessibility
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. xvii
Summary
of
Changes
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. xix
Part
1.
Introduction
Chapter
1.
Introducing
the
IBM
4820
SurePoint
Solution
.
.
.
.
.
.
.
. 1-1
Summary
of
models
and
features
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 1-3
Product
advantages
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 1-3
Product
summary—12-inch
models
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 1-4
Hardware
options
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 1-4
Supported
operating
systems
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 1-5
Touch
drivers
and
diagnostics
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 1-6
Front
view
of
4820
SurePoint
Solution
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 1-7
Rear
view
of
4820
SurePoint
Solution
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 1-8
System
software
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 1-8
Product
summary—10-inch
models
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 1-9
Front
and
rear
views
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 1-9
Supported
operating
systems
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 1-9
Environmental
requirements
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 1-10
Power
usage
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 1-10
Spill
resistance
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 1-10
Calling
for
service
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 1-10
Part
2.
IBM
4820
SurePoint
Solution
Models
42D,
42T,
4FD,
4FT
Chapter
2.
System
specifications
and
planning
information
.
.
.
.
.
.
. 2-1
Product
summary
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 2-1
Hardware
features
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 2-1
Display
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 2-1
Video
interface
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 2-1
Input/output
(I/O)
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 2-2
Indicators
and
user
controls
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 2-2
External
ports
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 2-2
Power
management
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 2-2
Optional
features
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 2-3
Magnetic
stripe
reader
(model
42T)
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 2-3
©
Copyright
IBM
Corp.
1999,
2003
iii
Pointing
device
(models
42D,
42T)
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 2-3
External
keyboard
(models
42T
and
4FT)
.
.
.
.
.
.
.
.
.
.
.
.
.
. 2-3
System
software
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 2-4
Supported
modes
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 2-4
Windows
setting
requirement
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 2-4
Chapter
3.
Installation
and
operating
information
.
.
.
.
.
.
.
.
.
.
. 3-1
Option
installation
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 3-1
Cable
connections
and
routing
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 3-1
Pedestal
mounting
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 3-2
Adjusting
the
display
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 3-2
Chapter
4.
System
diagnostics
and
scan
codes
.
.
.
.
.
.
.
.
.
.
.
. 4-1
Using
the
4820
42T/4FD
POS
Terminal
Service
diskette
.
.
.
.
.
.
.
.
.
. 4-1
Using
the
OSD
menu
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 4-1
Exiting
the
OSD
Menu
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 4-2
Using
Manual
Adjust
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 4-2
Keypad
and
scan
code
arrangement
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 4-2
Part
3.
IBM
4820
SurePoint
Solution
Models
46D,
46R,
46T
Chapter
5.
System
specifications
and
planning
information
.
.
.
.
.
.
. 5-1
Product
summary
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 5-1
Hardware
features
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 5-1
Display
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 5-1
Video
interface
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 5-1
POS
input/output
(I/O)
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 5-2
Indicators
and
user
controls
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 5-2
External
ports
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 5-2
Power
management
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 5-2
Transition
diagram
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 5-3
Optional
features
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 5-3
Keypads
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 5-3
Manager’s
keylock
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 5-3
Magnetic
stripe
reader
(MSR)
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 5-3
Audio
kit
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 5-3
System
software
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 5-4
Supported
modes
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 5-4
Windows
setting
requirement
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 5-4
Chapter
6.
Installation
and
operating
information
.
.
.
.
.
.
.
.
.
.
. 6-1
Option
installation
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 6-1
Cable
connections
and
routing
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 6-1
Pedestal
mounting
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 6-2
Adjusting
the
display
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 6-3
Chapter
7.
System
diagnostics
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 7-1
Using
the
OSD
menu
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 7-1
Exiting
the
OSD
Menu
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 7-1
iv
4820
SurePoint
Solution
System
Reference
Using
Manual
Adjust
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 7-2
Chapter
8.
Connector
pinouts
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 8-1
Video
connector
assignments
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 8-1
RS485
pin
connector
assignments
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 8-1
Power
supply
pin
voltages
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 8-2
Part
4.
IBM
4820
SurePoint
Solution
Models
48D,
48T
Chapter
9.
System
specifications
and
planning
information
.
.
.
.
.
.
. 9-1
Product
summary
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 9-1
Hardware
features
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 9-1
Display
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 9-1
Video
interface
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 9-1
POS
input/output
(I/O)
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 9-2
Indicators
and
user
controls
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 9-2
External
ports
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 9-2
Power
management
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 9-2
Managing
the
screen
savers
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 9-3
Optional
features
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 9-3
Keypads
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 9-3
Manager’s
keylock
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 9-3
Magnetic
stripe
reader
(MSR)
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 9-3
Audio
kit
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 9-3
System
software
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 9-4
Chapter
10.
Installation
and
operating
information
.
.
.
.
.
.
.
.
.
. 10-1
Option
installation
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 10-1
Cable
connections
and
routing
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 10-1
Adjusting
the
display
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 10-2
Brightness
controls
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 10-2
MicroTouch
TouchWare
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 10-2
Chapter
11.
System
diagnostics
and
pinout
connections
.
.
.
.
.
.
.
. 11-1
Diagnostics
for
model
48D
(non-touch)
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 11-1
Using
the
MicroTouch
TouchWare
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 11-1
Locating
the
touchscreen
controller
information
.
.
.
.
.
.
.
.
.
.
. 11-1
Touchscreen
properties
dialog
box
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 11-2
Calibrating
the
touchscreen
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 11-2
Customizing
the
touch
response
mode
.
.
.
.
.
.
.
.
.
.
.
.
.
. 11-3
Selecting
a
touch
mode
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 11-4
Configuring
the
touch
sound
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 11-4
Connector
pinouts
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 11-5
USB
power
voltage
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 11-5
Part
5.
IBM
4820
SurePoint
Solution
Models
4WT,
4GT
Chapter
12.
System
specifications
and
planning
information
.
.
.
.
.
. 12-1
Product
summary
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 12-1
Contents
v
Hardware
features
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 12-1
Display
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 12-1
Video
interface
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 12-2
POS
input/output
(I/O)
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 12-2
Indicators
and
user
controls
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 12-2
External
ports
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 12-2
Power
management
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 12-2
Managing
the
screen
savers
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 12-3
Optional
features
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 12-3
Keypads
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 12-3
Manager’s
keylock
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 12-3
Magnetic
stripe
reader
(MSR)
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 12-4
Audio
kit
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 12-4
System
software
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 12-4
Chapter
13.
Installation
and
operating
information
.
.
.
.
.
.
.
.
.
. 13-1
Option
installation
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 13-1
Cable
connections
and
routing
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 13-1
Adjusting
the
display
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 13-2
Brightness
controls
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 13-2
MicroTouch
TouchWare
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 13-2
Chapter
14.
System
diagnostics
and
pinout
connections
.
.
.
.
.
.
.
. 14-1
Using
the
MicroTouch
TouchWare
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 14-1
Locating
the
touchscreen
controller
information
.
.
.
.
.
.
.
.
.
.
. 14-1
Touchscreen
properties
dialog
box
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 14-2
Calibrating
the
touchscreen
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 14-2
Customizing
the
touch
response
mode
.
.
.
.
.
.
.
.
.
.
.
.
.
. 14-3
Selecting
a
touch
mode
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 14-4
Configuring
the
touch
sound
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 14-4
Connector
pinouts
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 14-4
USB
power
voltage
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 14-4
Part
6.
IBM
4820
SurePoint
Solution
Models
10D,
1FR
Chapter
15.
System
specifications
and
planning
information
.
.
.
.
.
. 15-1
Product
summary
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 15-1
Hardware
features
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 15-1
Display
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 15-1
Video
interface
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 15-1
Supported
video
modes
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 15-2
Indicators
and
user
controls
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 15-2
External
ports
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 15-2
Power
management
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 15-2
Chapter
16.
Installation
and
operating
information
.
.
.
.
.
.
.
.
.
. 16-1
Pedestal
mounting
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 16-1
Adjusting
the
display
image
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 16-1
Other
methods
to
adjust
the
display
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 16-2
vi
4820
SurePoint
Solution
System
Reference
Part
7.
Appendixes
Appendix
A.
Mounting
the
pedestal
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. A-1
Mounting
the
distributed
pedestal
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. A-1
Attaching
the
free-standing
pedestal
to
the
counter
.
.
.
.
.
.
.
.
.
.
. A-2
Appendix
B.
Troubleshooting
common
problems
.
.
.
.
.
.
.
.
.
.
. B-1
Appendix
C.
Mounting
surface
templates
.
.
.
.
.
.
.
.
.
.
.
.
.
. C-1
Mounting
dimensions—Models
10D,
1FR
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. C-2
Appendix
D.
Notices
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. D-1
Electronic
emission
notices
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. D-2
Federal
communications
commission
(FCC)
statement
.
.
.
.
.
.
.
.
. D-2
Industry
Canada
class
A
emission
compliance
statement
.
.
.
.
.
.
.
. D-2
Avis
de
conformité
aux
normes
d’Industrie
Canada
.
.
.
.
.
.
.
.
.
. D-2
European
Community
(CE)
mark
of
conformity
statement
.
.
.
.
.
.
.
. D-2
Germany
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. D-3
Australia
/
New
Zealand
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. D-3
Japanese
power
line
harmonics
compliance
statement
.
.
.
.
.
.
.
.
.
. D-3
Japanese
Voluntary
Control
Council
for
Interference
(VCCI)
statement
.
.
.
.
. D-4
Korean
Communications
Statement
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. D-4
Taiwanese
class
A
warning
statement
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. D-4
Chinese
Class
A
warning
statement
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. D-5
Electrostatic
discharge
(ESD)
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. D-5
Trademarks
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. D-6
Index
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. X-1
Contents
vii
viii
4820
SurePoint
Solution
System
Reference
About
this
book
This
guide
provides
software
and
hardware
information
on
the
IBM
4820
SurePoint
Solution
and
is
organized
as
follows:
Part
1,
“Introduction”
contains
Chapter
1,
“Introducing
the
IBM
4820
SurePoint
Solution,”
which
describes
all
models
and
available
options
for
the
4820
SurePoint
Solution.
Part
2,
“IBM
4820
SurePoint
Solution
Models
42D,
42T,
4FD,
4FT”
provides
information
about
models
42D,
42T,
4FT,
and
4FD.
Part
3,
“IBM
4820
SurePoint
Solution
Models
46D,
46R,
46T”
provides
information
about
models
46D,
46T.
Part
4,
“IBM
4820
SurePoint
Solution
Models
48D,
48T”
provides
information
about
models
48D,
48T.
Part
5,
“IBM
4820
SurePoint
Solution
Models
4WT,
4GT”
provides
information
about
models
4WT,
4GT.
The
appendixes
provide
information
for
all
models
and
are
organized
as
follows:
v
Appendix
B,
“Troubleshooting
common
problems”
provides
information
on
resolving
common
problems.
v
Appendix
C,
“Mounting
surface
templates”
provides
drilling
measurements
for
installing
the
distributed
pedestal
and
the
free-standing
pedestal
to
a
counter.
Throughout
this
guide,
the
following
numeric
terms
refer
to
the
following:
4800
IBM
SurePOS
700
4810
IBM
SurePOS
300
4820
4820
SurePoint
Solution
4694
4694
Point
of
Sale
Terminal
4840
4840
Point
of
Sale
Terminal
Who
should
read
this
book
This
guide
is
intended
for
system
planners,
system
programmers,
and
technical
personnel
trained
in
the
use
of
point-of-sale
equipment.
Related
publications
The
following
IBM
publications
are
also
available
from
the
IBM
Retail
Store
Solutions
web
site
at
www.ibm.com/solutions/retail/store/.
From
the
store
page,
click
on
Support.
v
IBM
SurePOS
700
Series
System
Reference,
SA27-4224
v
IBM
4820
SurePoint
Solution:
Installation
and
Service
Guide,
GA27-4231
©
Copyright
IBM
Corp.
1999,
2003
ix
v
IBM
4694
Point-of-Sale
Terminals:
Installation
and
Operation
Manual,
SA27-4005
v
IBM
4694
Point-of-Sale
Terminals:
Hardware
Service
Manual,
SY27-0364
v
IBM
SurePOS
500
Series
Point-of-Sale
Terminals:
System
Reference,
SA27-4225
v
IBM
SurePOS
720,
740,
and
780
Planning,
Installation
and
Operation
Guide,
GA27-4328
v
IBM
SurePOS
720,
740,
and
780
Hardware
Service
Guide,
SA27-4329
v
IBM
SurePOS
700
Series:
Options
and
I/O
Devices
Service
Guide,
SY27-0392
Driver
and
Service
Diskette
Information
v
Terminal
hardware
folder
–
4820
downloads
-
4694/4695/ISA
Service
Diskette,
Version
5.33
or
later
-
RS232
Service
Diskette
v
Peripheral
Drivers
folder
–
POSS
for
Windows
download
–
MicroTouch
™
TouchWare
™
–
POSS
for
DOS
download
–
OPOS
drivers
download
–
Java
POS
drivers
download
x
4820
SurePoint
Solution
System
Reference
Tell
us
what
you
think
Your
feedback
is
important
in
helping
to
provide
the
most
accurate
and
high-quality
information.
Please
take
a
few
moments
to
tell
us
what
you
think
about
this
book.
The
only
way
for
us
to
know
if
you
are
satisfied
with
our
books,
or
how
we
might
improve
their
quality
is
through
feedback
from
customers
like
you.
If
you
have
any
comments
about
this
book:
v
Visit
our
home
page
at
www.ibm.com/solutions/retail/store/
and
then
select
the
Support
button.
From
there,
you
can
take
the
link
to
the
Publications
Web
page
where
you
will
find
a
feedback
page
for
entering
comments
and
sending
them
to
us.
Be
sure
to
include
the
name
and
part
number
of
the
book.
v
Fill
out
one
of
the
forms
at
the
back
of
this
book
and
return
it
by
mail
or
by
giving
it
to
an
IBM
representative.
If
applicable,
include
a
reference
to
the
specific
location
of
the
text
on
which
you
are
commenting.
For
instance,
include
the
page
or
table
number.
Between
major
revisions
of
this
guide
we
may
make
minor
technical
updates.
The
latest
softcopy
version
of
this
guide
is
available
on
the
Publications
Web
page
www.ibm.com/solutions/retail/store/.
Click
on
Support,
then
on
Publications.
About
this
book
xi
xii
4820
SurePoint
Solution
System
Reference
Figures
1-1.
4820
SurePoint
Solution
with
features
and
available
pedestals
.
.
.
.
.
.
.
.
.
.
. 1-2
1-2.
Front
view
of
4820
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 1-7
1-3.
Rear
view
of
4820
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 1-8
1-4.
Views
of
Models
10D
and
1FR
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 1-9
2-1.
Power
Management
Transition
Diagram
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 2-3
4-1.
Keypad
and
scan
code
arrangement
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 4-3
5-1.
Power
Management
Transition
Diagram
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 5-3
6-1.
View
of
Model
46D,
46T
Cable
Connections
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 6-1
10-1.
View
of
Model
48D,
48T
Cable
Connections
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 10-1
13-1.
Model
4WT,
4GT
cable
connections
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 13-1
16-1.
Pictorial
view
display
adjustments
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 16-2
A-1.
Distributed
pedestal
mounting
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. A-1
C-1.
Distributed
pedestal
mounting
template
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. C-1
C-2.
Free-standing
pedestal
mounting
template
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. C-2
C-3.
Mounting
dimensions
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. C-3
©
Copyright
IBM
Corp.
1999,
2003
xiii
xiv
4820
SurePoint
Solution
System
Reference
Tables
1-1.
Available
4820
SurePoint
Solution
models
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 1-1
1-2.
4820
SurePoint
Solution
models
and
features
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 1-3
1-3.
4820
SurePoint
Solution
hardware
options
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 1-4
1-4.
4820
SurePoint
Solution
supported
operating
systems
.
.
.
.
.
.
.
.
.
.
.
.
.
. 1-5
1-5.
Summary
by
model
of
touch
drivers,
calibration/test,
and
diagnostic
diskette
.
.
.
.
.
.
. 1-6
1-6.
4820
SurePoint
Solution
system
software
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 1-8
1-7.
Environmental
requirements
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 1-10
1-8.
Power
usage
values
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 1-10
2-1.
4820
SurePoint
Solution
Hardware
Features
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 2-1
2-2.
4820
SurePoint
Solution
System
Software
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 2-1
2-3.
Power
Management
States
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 2-2
2-4.
Supported
Modes
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 2-4
3-1.
Cable
types
and
icons
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 3-1
5-1.
4820
SurePoint
Solution
Hardware
Features
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 5-1
5-2.
4820
SurePoint
Solution
System
Software
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 5-1
5-3.
Power
Management
States
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 5-2
5-4.
Supported
Modes
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 5-4
6-1.
Summary
of
Cable
Types,
Identifying
Icons,
and
Examples
.
.
.
.
.
.
.
.
.
.
.
. 6-1
8-1.
Cable
Connector
Pinouts
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 8-1
8-2.
Power
Supply
Pin
Voltages
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 8-2
9-1.
4820
SurePoint
Solution
Hardware
Features
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 9-1
9-2.
4820
SurePoint
Solution
System
Software
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 9-1
9-3.
Power
Management
States
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 9-2
10-1.
Summary
of
Cable
Types,
Identifying
Icons,
and
Examples
.
.
.
.
.
.
.
.
.
.
.
. 10-1
11-1.
Touchscreen
Status
Messages
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 11-1
11-2.
Summary
of
Touch
Modes
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 11-4
11-3.
USB
Power
and
Voltage
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 11-5
12-1.
4820
SurePoint
Solution
Hardware
Features
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 12-1
12-2.
4820
SurePoint
Solution
System
Software
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 12-1
12-3.
Power
management
states
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 12-2
13-1.
Cable
types
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 13-2
14-1.
Touchscreen
status
messages
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 14-1
14-2.
Summary
of
touch
todes
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 14-4
14-3.
USB
power
and
voltage
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 14-5
15-1.
4820
SurePoint
Solution
Hardware
Features
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 15-1
15-2.
Supported
video
modes
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 15-2
15-3.
Power
Management
States
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 15-2
©
Copyright
IBM
Corp.
1999,
2003
xv
xvi
4820
SurePoint
Solution
System
Reference
Accessibility
Accessibility
features
help
a
user
who
has
a
physical
disability,
such
as
restricted
mobility
or
limited
vision,
to
use
the
4800
SurePOS
terminals
successfully.
The
following
is
a
high-level
list
of
the
accessibility
features:
v
All
controls
are
located
on
the
front
of
the
machine,
in
easy
reach.
v
Industry-standard
serial
and
USB
ports
allow
alternative
I/O
devices.
v
Manuals
are
available
in
.PDF
format
and
can
be
downloaded
from
the
Web.
See
“Related
publications”
on
page
ix
for
the
URL.
v
To
assist
users
with
color-vision
deficiencies,
the
power
LED
blinks
as
well
as
changes
color
when
in
low-power
mode.
v
Displays
are
driven
at
60
Hz
to
eliminate
problems
caused
by
screen
flicker.
©
Copyright
IBM
Corp.
1999,
2003
xvii
xviii
4820
SurePoint
Solution
System
Reference
Other manuals for 4820
2
This manual suits for next models
13
Table of contents
Other IBM Monitor manuals
