IBM 4820 User manual

4820 SurePoint Solution
System Reference
SA27-4249-05


4820 SurePoint Solution
System Reference
SA27-4249-05


Note
Before using this information and the product it supports, be sure to read the general information under
Appendix D, “Notices,” on page D-1 and “Electronic emission notices” on page D-2.
Sixth Edition (October 2003)
This edition applies to the 4820 SurePoint Solution and to all subsequent releases and modifications until otherwise
indicated in new editions.
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Contents
About this book . . . . . . . . . . . . . . . . . . . . . . .ix
Who should read this book . . . . . . . . . . . . . . . . . . . .ix
Related publications . . . . . . . . . . . . . . . . . . . . . .ix
Tell us what you think . . . . . . . . . . . . . . . . . . . . . .xi
Figures . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Tables . . . . . . . . . . . . . . . . . . . . . . . . . .xv
Accessibility . . . . . . . . . . . . . . . . . . . . . . . . xvii
Summary of Changes . . . . . . . . . . . . . . . . . . . . . xix
Part 1. Introduction
Chapter 1. Introducing the IBM 4820 SurePoint Solution . . . . . . . . 1-1
Summary of models and features . . . . . . . . . . . . . . . . . 1-3
Product advantages . . . . . . . . . . . . . . . . . . . . . . 1-3
Product summary—12-inch models . . . . . . . . . . . . . . . . . 1-4
Hardware options . . . . . . . . . . . . . . . . . . . . . . 1-4
Supported operating systems . . . . . . . . . . . . . . . . . . 1-5
Touch drivers and diagnostics . . . . . . . . . . . . . . . . . 1-6
Front view of 4820 SurePoint Solution . . . . . . . . . . . . . . . 1-7
Rear view of 4820 SurePoint Solution . . . . . . . . . . . . . . . 1-8
System software . . . . . . . . . . . . . . . . . . . . . . 1-8
Product summary—10-inch models . . . . . . . . . . . . . . . . . 1-9
Front and rear views . . . . . . . . . . . . . . . . . . . . . 1-9
Supported operating systems . . . . . . . . . . . . . . . . . . 1-9
Environmental requirements . . . . . . . . . . . . . . . . . . . 1-10
Power usage . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Spill resistance . . . . . . . . . . . . . . . . . . . . . . . 1-10
Calling for service . . . . . . . . . . . . . . . . . . . . . . 1-10
Part 2. IBM 4820 SurePoint Solution Models 42D, 42T, 4FD, 4FT
Chapter 2. System specifications and planning information . . . . . . . 2-1
Product summary . . . . . . . . . . . . . . . . . . . . . . . 2-1
Hardware features . . . . . . . . . . . . . . . . . . . . . . 2-1
Display . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Video interface . . . . . . . . . . . . . . . . . . . . . . 2-1
Input/output (I/O) . . . . . . . . . . . . . . . . . . . . . . 2-2
Indicators and user controls . . . . . . . . . . . . . . . . . . 2-2
External ports . . . . . . . . . . . . . . . . . . . . . . . 2-2
Power management . . . . . . . . . . . . . . . . . . . . . 2-2
Optional features . . . . . . . . . . . . . . . . . . . . . . . 2-3
Magnetic stripe reader (model 42T) . . . . . . . . . . . . . . . . 2-3
© Copyright IBM Corp. 1999, 2003 iii

Pointing device (models 42D, 42T) . . . . . . . . . . . . . . . . 2-3
External keyboard (models 42T and 4FT) . . . . . . . . . . . . . . 2-3
System software . . . . . . . . . . . . . . . . . . . . . . . 2-4
Supported modes . . . . . . . . . . . . . . . . . . . . . 2-4
Windows setting requirement . . . . . . . . . . . . . . . . . . 2-4
Chapter 3. Installation and operating information . . . . . . . . . . . 3-1
Option installation . . . . . . . . . . . . . . . . . . . . . . 3-1
Cable connections and routing . . . . . . . . . . . . . . . . . . 3-1
Pedestal mounting . . . . . . . . . . . . . . . . . . . . . . 3-2
Adjusting the display . . . . . . . . . . . . . . . . . . . . . 3-2
Chapter 4. System diagnostics and scan codes . . . . . . . . . . . . 4-1
Using the 4820 42T/4FD POS Terminal Service diskette . . . . . . . . . . 4-1
Using the OSD menu . . . . . . . . . . . . . . . . . . . . . 4-1
Exiting the OSD Menu . . . . . . . . . . . . . . . . . . . . 4-2
Using Manual Adjust . . . . . . . . . . . . . . . . . . . . . 4-2
Keypad and scan code arrangement . . . . . . . . . . . . . . . . 4-2
Part 3. IBM 4820 SurePoint Solution Models 46D, 46R, 46T
Chapter 5. System specifications and planning information . . . . . . . 5-1
Product summary . . . . . . . . . . . . . . . . . . . . . . . 5-1
Hardware features . . . . . . . . . . . . . . . . . . . . . . 5-1
Display . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Video interface . . . . . . . . . . . . . . . . . . . . . . 5-1
POS input/output (I/O) . . . . . . . . . . . . . . . . . . . . 5-2
Indicators and user controls . . . . . . . . . . . . . . . . . . 5-2
External ports . . . . . . . . . . . . . . . . . . . . . . . 5-2
Power management . . . . . . . . . . . . . . . . . . . . . . 5-2
Transition diagram . . . . . . . . . . . . . . . . . . . . . 5-3
Optional features . . . . . . . . . . . . . . . . . . . . . . . 5-3
Keypads . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Manager’s keylock . . . . . . . . . . . . . . . . . . . . . 5-3
Magnetic stripe reader (MSR) . . . . . . . . . . . . . . . . . . 5-3
Audio kit . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
System software . . . . . . . . . . . . . . . . . . . . . . . 5-4
Supported modes . . . . . . . . . . . . . . . . . . . . . 5-4
Windows setting requirement . . . . . . . . . . . . . . . . . . 5-4
Chapter 6. Installation and operating information . . . . . . . . . . . 6-1
Option installation . . . . . . . . . . . . . . . . . . . . . . 6-1
Cable connections and routing . . . . . . . . . . . . . . . . . . 6-1
Pedestal mounting . . . . . . . . . . . . . . . . . . . . . . 6-2
Adjusting the display . . . . . . . . . . . . . . . . . . . . . 6-3
Chapter 7. System diagnostics . . . . . . . . . . . . . . . . . 7-1
Using the OSD menu . . . . . . . . . . . . . . . . . . . . . 7-1
Exiting the OSD Menu . . . . . . . . . . . . . . . . . . . . 7-1
iv 4820 SurePoint Solution System Reference

Using Manual Adjust . . . . . . . . . . . . . . . . . . . . . 7-2
Chapter 8. Connector pinouts . . . . . . . . . . . . . . . . . . 8-1
Video connector assignments . . . . . . . . . . . . . . . . . . . 8-1
RS485 pin connector assignments . . . . . . . . . . . . . . . . . 8-1
Power supply pin voltages . . . . . . . . . . . . . . . . . . . . 8-2
Part 4. IBM 4820 SurePoint Solution Models 48D, 48T
Chapter 9. System specifications and planning information . . . . . . . 9-1
Product summary . . . . . . . . . . . . . . . . . . . . . . . 9-1
Hardware features . . . . . . . . . . . . . . . . . . . . . . 9-1
Display . . . . . . . . . . . . . . . . . . . . . . . . . 9-1
Video interface . . . . . . . . . . . . . . . . . . . . . . 9-1
POS input/output (I/O) . . . . . . . . . . . . . . . . . . . . 9-2
Indicators and user controls . . . . . . . . . . . . . . . . . . 9-2
External ports . . . . . . . . . . . . . . . . . . . . . . . 9-2
Power management . . . . . . . . . . . . . . . . . . . . . . 9-2
Managing the screen savers . . . . . . . . . . . . . . . . . . 9-3
Optional features . . . . . . . . . . . . . . . . . . . . . . . 9-3
Keypads . . . . . . . . . . . . . . . . . . . . . . . . . 9-3
Manager’s keylock . . . . . . . . . . . . . . . . . . . . . 9-3
Magnetic stripe reader (MSR) . . . . . . . . . . . . . . . . . . 9-3
Audio kit . . . . . . . . . . . . . . . . . . . . . . . . . 9-3
System software . . . . . . . . . . . . . . . . . . . . . . . 9-4
Chapter 10. Installation and operating information . . . . . . . . . . 10-1
Option installation . . . . . . . . . . . . . . . . . . . . . . 10-1
Cable connections and routing . . . . . . . . . . . . . . . . . . 10-1
Adjusting the display . . . . . . . . . . . . . . . . . . . . . 10-2
Brightness controls . . . . . . . . . . . . . . . . . . . . . 10-2
MicroTouch TouchWare . . . . . . . . . . . . . . . . . . . 10-2
Chapter 11. System diagnostics and pinout connections . . . . . . . . 11-1
Diagnostics for model 48D (non-touch) . . . . . . . . . . . . . . . 11-1
Using the MicroTouch TouchWare . . . . . . . . . . . . . . . . . 11-1
Locating the touchscreen controller information . . . . . . . . . . . 11-1
Touchscreen properties dialog box . . . . . . . . . . . . . . . . 11-2
Calibrating the touchscreen . . . . . . . . . . . . . . . . . . 11-2
Customizing the touch response mode . . . . . . . . . . . . . . 11-3
Selecting a touch mode . . . . . . . . . . . . . . . . . . . 11-4
Configuring the touch sound . . . . . . . . . . . . . . . . . . 11-4
Connector pinouts . . . . . . . . . . . . . . . . . . . . . . 11-5
USB power voltage . . . . . . . . . . . . . . . . . . . . . 11-5
Part 5. IBM 4820 SurePoint Solution Models 4WT, 4GT
Chapter 12. System specifications and planning information . . . . . . 12-1
Product summary . . . . . . . . . . . . . . . . . . . . . . 12-1
Contents v

Hardware features . . . . . . . . . . . . . . . . . . . . . . 12-1
Display . . . . . . . . . . . . . . . . . . . . . . . . . 12-1
Video interface . . . . . . . . . . . . . . . . . . . . . . 12-2
POS input/output (I/O) . . . . . . . . . . . . . . . . . . . . 12-2
Indicators and user controls . . . . . . . . . . . . . . . . . . 12-2
External ports . . . . . . . . . . . . . . . . . . . . . . 12-2
Power management . . . . . . . . . . . . . . . . . . . . . 12-2
Managing the screen savers . . . . . . . . . . . . . . . . . 12-3
Optional features . . . . . . . . . . . . . . . . . . . . . . 12-3
Keypads . . . . . . . . . . . . . . . . . . . . . . . . 12-3
Manager’s keylock . . . . . . . . . . . . . . . . . . . . . 12-3
Magnetic stripe reader (MSR) . . . . . . . . . . . . . . . . . 12-4
Audio kit . . . . . . . . . . . . . . . . . . . . . . . . 12-4
System software . . . . . . . . . . . . . . . . . . . . . . 12-4
Chapter 13. Installation and operating information . . . . . . . . . . 13-1
Option installation . . . . . . . . . . . . . . . . . . . . . . 13-1
Cable connections and routing . . . . . . . . . . . . . . . . . . 13-1
Adjusting the display . . . . . . . . . . . . . . . . . . . . . 13-2
Brightness controls . . . . . . . . . . . . . . . . . . . . . 13-2
MicroTouch TouchWare . . . . . . . . . . . . . . . . . . . 13-2
Chapter 14. System diagnostics and pinout connections . . . . . . . . 14-1
Using the MicroTouch TouchWare . . . . . . . . . . . . . . . . . 14-1
Locating the touchscreen controller information . . . . . . . . . . . 14-1
Touchscreen properties dialog box . . . . . . . . . . . . . . . 14-2
Calibrating the touchscreen . . . . . . . . . . . . . . . . . . 14-2
Customizing the touch response mode . . . . . . . . . . . . . . 14-3
Selecting a touch mode . . . . . . . . . . . . . . . . . . . 14-4
Configuring the touch sound . . . . . . . . . . . . . . . . . . 14-4
Connector pinouts . . . . . . . . . . . . . . . . . . . . . . 14-4
USB power voltage . . . . . . . . . . . . . . . . . . . . . 14-4
Part 6. IBM 4820 SurePoint Solution Models 10D, 1FR
Chapter 15. System specifications and planning information . . . . . . 15-1
Product summary . . . . . . . . . . . . . . . . . . . . . . 15-1
Hardware features . . . . . . . . . . . . . . . . . . . . . . 15-1
Display . . . . . . . . . . . . . . . . . . . . . . . . . 15-1
Video interface . . . . . . . . . . . . . . . . . . . . . . 15-1
Supported video modes . . . . . . . . . . . . . . . . . . . 15-2
Indicators and user controls . . . . . . . . . . . . . . . . . . 15-2
External ports . . . . . . . . . . . . . . . . . . . . . . 15-2
Power management . . . . . . . . . . . . . . . . . . . . 15-2
Chapter 16. Installation and operating information . . . . . . . . . . 16-1
Pedestal mounting . . . . . . . . . . . . . . . . . . . . . . 16-1
Adjusting the display image . . . . . . . . . . . . . . . . . . . 16-1
Other methods to adjust the display . . . . . . . . . . . . . . . 16-2
vi 4820 SurePoint Solution System Reference

Part 7. Appendixes
Appendix A. Mounting the pedestal . . . . . . . . . . . . . . . . A-1
Mounting the distributed pedestal . . . . . . . . . . . . . . . . . A-1
Attaching the free-standing pedestal to the counter . . . . . . . . . . . A-2
Appendix B. Troubleshooting common problems . . . . . . . . . . . B-1
Appendix C. Mounting surface templates . . . . . . . . . . . . . . C-1
Mounting dimensions—Models 10D, 1FR . . . . . . . . . . . . . . . C-2
Appendix D. Notices . . . . . . . . . . . . . . . . . . . . . D-1
Electronic emission notices . . . . . . . . . . . . . . . . . . . D-2
Federal communications commission (FCC) statement . . . . . . . . . D-2
Industry Canada class A emission compliance statement . . . . . . . . D-2
Avis de conformité aux normes d’Industrie Canada . . . . . . . . . . D-2
European Community (CE) mark of conformity statement . . . . . . . . D-2
Germany . . . . . . . . . . . . . . . . . . . . . . . . D-3
Australia / New Zealand . . . . . . . . . . . . . . . . . . . D-3
Japanese power line harmonics compliance statement . . . . . . . . . . D-3
Japanese Voluntary Control Council for Interference (VCCI) statement . . . . . D-4
Korean Communications Statement . . . . . . . . . . . . . . . . D-4
Taiwanese class A warning statement . . . . . . . . . . . . . . . . D-4
Chinese Class A warning statement . . . . . . . . . . . . . . . . D-5
Electrostatic discharge (ESD) . . . . . . . . . . . . . . . . . . D-5
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . D-6
Index . . . . . . . . . . . . . . . . . . . . . . . . . . X-1
Contents vii

viii 4820 SurePoint Solution System Reference