IBM 306m - eServer xSeries - 8849 User manual

IBM xSeries 306m Ty pes 8849 and 8491
Problem Determination and Service Guide
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IBM xSeries 306m Ty pes 8849 and 8491
Problem Determination and Service Guide
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Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 113.
The most recent version of this document is available at http://www.ibm.com/support/.
Sixth Edition (April 2006)
©Copyright International Business Machines Corporation 2005. All rights reserved.
US Government Users Restricted Rights –Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents
Safety ............................ vii
Guidelines for trained service technicians ............... viii
Inspecting for unsafe conditions ................. viii
Guidelines for servicing electrical equipment ............. viii
Safety statements ........................x
Chapter 1. Introduction ......................1
Related documentation ......................1
Notices and statements in this document ................2
Features and specifications .....................3
Server controls, LEDs, and connectors ................4
Front view ..........................4
Rear view ..........................5
Internal LEDs, connectors, and jumpers ................5
System-board internal connectors .................6
System-board switches and jumpers ................7
System-board external connectors .................8
System-board LEDs ......................9
System-board option connectors .................10
Chapter 2. Diagnostics .....................11
Diagnostic tools.........................11
POST ............................11
POST beep codes.......................11
Error logs ..........................14
POST error codes.......................15
Checkout procedure .......................22
About the checkout procedure ..................22
Performing the checkout procedure ................22
Troubleshooting tables ......................24
CD or DVD drive problems ...................24
General problems .......................25
Hard disk drive problems ....................25
Intermittent problems......................26
Keyboard, mouse, or pointing-device problems ............26
USB keyboard, mouse, or pointing-device problems ..........27
Memory problems .......................29
Microprocessor problems ....................29
Monitor problems .......................30
Optional-device problems ....................32
Power problems .......................33
Serial port problems ......................34
ServerGuide problems .....................34
Software problems ......................35
Universal Serial Bus (USB) port problems ..............36
Video problems........................36
System board LEDs .......................36
Diagnostic programs, messages, and error codes ............38
Running the diagnostic programs .................38
Diagnostic text messages ....................39
Viewing the test log ......................40
Diagnostic error codes .....................40
Updating BIOS code .......................48
©Copyright IBM Corp. 2005 iii

System-error log messages ....................48
Solving power problems .....................57
Solving Ethernet controller problems .................58
Solving undetermined problems...................59
Calling IBM for service ......................59
Chapter 3. Parts listing, Type 8849 or Type 8491 server.........61
Replaceable server components ..................63
Power cords ..........................65
Chapter 4. Removing and replacing server components ........69
Installation guidelines ......................69
System reliability guidelines ...................70
Working inside the server with the power on .............70
Handling static-sensitive devices .................70
Returning adevice or component .................71
Removing and replacing Tier 1CRUs ................72
Removing the cover ......................72
Installing the cover ......................73
Removing an adapter .....................74
Installing an adapter ......................75
Hard disk drive ........................77
Removing amemory module (DIMM)................80
Installing amemory module (DIMM) ................81
Replacing afan........................82
Removing and replacing Tier 2CRUs ................84
Removing the battery .....................84
Installing the battery ......................84
Removing aCD or DVD drive ..................86
Installing aCD or DVD drive ...................86
Removing the operator information panel assembly ..........87
Installing the operator information panel assembly ...........88
Removing the power supply ...................88
Installing the power supply ...................89
Removing the riser-card assembly .................91
Installing the riser-card assembly .................91
Removing the SAS/SATA backplane or SATA back panel ........92
Installing the SAS/SATA backplane or SATA back panel .........93
SAS/SATA controller ......................93
Removing and replacing FRUs ...................96
Microprocessor ........................96
Removing the system board .................. 101
Installing the system board ................... 102
Chapter 5. Configuration information and instructions ........ 103
Updating the firmware ...................... 103
Configuring the server ...................... 103
Using the ServerGuide Setup and Installation CD........... 103
Using the Configuration/Setup Utility program ............ 104
Using the SAS/SATA Configuration Utility program (hot-swap SAS/SATA
models only) ....................... 105
Configuring the Ethernet controller ................ 105
Using the Adaptec HostRAID configuration programs ......... 106
Updating the UUID ....................... 109
Updating the DMI/SMBIOS data .................. 109
iv IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide

Appendix A. Getting help and technical assistance .......... 111
Before you call ........................ 111
Using the documentation ..................... 111
Getting help and information from the World Wide Web .........112
Software service and support ...................112
Hardware service and support ...................112
Appendix B. Notices ......................113
Edition notice .........................113
Trademarks..........................114
Important notes ........................114
Product recycling and disposal...................115
Battery return program......................116
Electronic emission notices ....................117
Federal Communications Commission (FCC) statement ........117
Industry Canada Class Aemission compliance statement ........117
Australia and New Zealand Class Astatement ............117
United Kingdom telecommunications safety requirement ........117
European Union EMC Directive conformance statement ........117
Taiwanese Class Awarning statement ...............118
Chinese Class Awarning statement ................118
Japanese Voluntary Control Council for Interference (VCCI) statement 118
Power cords .........................118
Index ............................ 121
Contents v

vi IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide

Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat udit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d’installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
©Copyright IBM Corp. 2005 vii

Guidelines for trained service technicians
This section contains information for trained service technicians.
Inspecting for unsafe conditions
Use the information in this section to help you identify potential unsafe conditions in
an IBM product that you are working on. Each IBM product, as it was designed and
manufactured, has required safety items to protect users and service technicians
from injury. The information in this section addresses only those items. Use good
judgment to identify potential unsafe conditions that might be caused by non-IBM
alterations or attachment of non-IBM features or options that are not addressed in
this section. If you identify an unsafe condition, you must determine how serious the
hazard is and whether you must correct the problem before you work on the
product.
Consider the following conditions and the safety hazards that they present:
vElectrical hazards, especially primary power. Primary voltage on the frame can
cause serious or fatal electrical shock.
vExplosive hazards, such as adamaged CRT face or abulging capacitor.
vMechanical hazards, such as loose or missing hardware.
To inspect the product for potential unsafe conditions, complete the following steps:
1. Make sure that the power is off and the power cord is disconnected.
2. Make sure that the exterior cover is not damaged, loose, or broken, and
observe any sharp edges.
3. Check the power cord:
vMake sure that the third-wire ground connector is in good condition. Use a
meter to measure third-wire ground continuity for 0.1 ohm or less between
the external ground pin and the frame ground.
vMake sure that the power cord is the correct type, as specified in “Power
cords” on page 65.
vMake sure that the insulation is not frayed or worn.
4. Remove the cover.
5. Check for any obvious non-IBM alterations. Use good judgment as to the safety
of any non-IBM alterations.
6. Check inside the server for any obvious unsafe conditions, such as metal filings,
contamination, water or other liquid, or signs of fire or smoke damage.
7. Check for worn, frayed, or pinched cables.
8. Make sure that the power-supply cover fasteners (screws or rivets) have not
been removed or tampered with.
Guidelines for servicing electrical equipment
Observe the following guidelines when servicing electrical equipment:
vCheck the area for electrical hazards such as moist floors, nongrounded power
extension cords, power surges, and missing safety grounds.
vUse only approved tools and test equipment. Some hand tools have handles that
are covered with asoft material that does not provide insulation from live
electrical currents.
vRegularly inspect and maintain your electrical hand tools for safe operational
condition. Do not use worn or broken tools or testers.
viii IBM xSeries 306m Types 8849 and 8491: Problem Determination and Service Guide