IBM NetVista N2200w User manual

NetVista
™
NetVista N2200w, Thin Client
for Windows-based Terminal Standard 1.5
Reference September 2001
Ser icePack3.0
To view or print the latest update, go to http://www.ibm.com/nc/pubs
SA23-2818-01


NetVista
™
NetVista N2200w, Thin Client
for Windows-based Terminal Standard 1.5
Reference September 2001
Ser icePack3.0
To view or print the latest update, go to http://www.ibm.com/nc/pubs
SA23-2818-01


Note
Before using this information and the product that it supports, be sure to read “Safety notices” on page v and “Notices” on
page 77.
Fifth Edition (September 2001)
© Copyright International Business Machines Corporation 2000, 2001. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents
Safety notices ............v
Danger notices .............v
Caution notices .............vi
Handling static-sensitive devices .......vi
About this book...........vii
Who should read this book .........vii
Information on the Internet .........vii
Related information ...........vii
Summary of changes ...........viii
How to send your comments ........ix
Understanding your IBM NetVista
N2200w thin client for Windows-based
Terminal Standard 1.5.........1
Thin client software ............1
Learning about the hardware .....3
Standard hardware ............3
Hardware connectors ...........3
Communication hardware ..........3
Monitor specifications ...........4
Power consumption ............4
Upgrading hardware features.........4
Setting up your hardware .......5
Startup sequence ..........7
Configuring your thin client ......9
Using the WBT Setup Wizard.........9
Setting the terminal properties ........11
Working with the terminal property tabs ....11
General tab .............11
Input tab ..............12
Display tab .............12
Networktab.............13
Webtab ..............13
Printers tab .............14
System tab..............15
Modem tab .............15
Update tab .............17
Security tab .............18
User Accounts tab ...........19
Export tab ..............21
Creating a Terminal Server Connection .....21
Creating an ICA connection ........22
Creating an RDP connection........23
Creating a TEC connection ........23
Configuring multiple thin clients....27
Setting up your configuration server ......27
Exporting the base terminal configuration ....27
Creating a registry update file ........29
Installing the exported configuration to multiple
thin clients ..............30
Updating with RDP auto-login ........32
Working with the Terminal Connection
Manager ..............33
Web Connection .............33
Configuring the browser window ......33
Connecting to a terminal server .......34
Disconnecting from a terminal server......34
Managing terminal server connections .....34
Editing a terminal server connection ......34
Editing an ICA connection ........35
Editing an RDP connection ........35
Editing a TEC connection.........36
Setting a startup terminal server connection . . . 38
Deleting a terminal server connection......38
Printing from your thin client .....39
Printing to a network printer ........39
ICA and RDP sessions ..........39
TEC sessions .............39
Web sessions .............40
Printing to a local printer..........40
ICA session .............40
RDP session (Windows 2000 only) ......41
TEC session .............41
Web session .............41
Updating your software .......43
Setting up your update server ........43
Using the Update Designer .........43
Downloading the software update.......44
Running the CE Updater Locally .......44
Automatic software update ........45
Manual software update .........46
Running the CE Updater remotely.......47
Managing your thin client remotely ......47
Resolving hardware problems.....49
Verifying hardware problems ........49
Visible hardware failure ..........50
Audio beep sequences...........52
LED indications .............53
Error codes and text messages ........55
Appendix A. Replacing hardware parts 59
Replacing the logic unit ..........59
Ordering replacement parts .........59
Returning hardware parts .........61
Appendix B. Windows server
requirements ............63
© Copyright IBM Corp. 2000, 2001 iii
||
||

Appendix C. Upgrading memory....65
Appendix D. CompactFlash card....67
Appendix E. Recovering the boot block
image ...............69
Appendix F. Monitor specifications . . 73
Appendix G. Connector pin information 75
Notices ..............77
Environmental Design ...........78
Product Recycling and Disposal .......78
Trademarks ..............79
Electronic Emission Notices .........79
Federal Communications Commission (FCC)
Statement ..............79
Glossary of abbreviations ......81
Index ...............83
iv IBM NetVista N2200w, Thin Client for WBT Standard 1.5 Reference

Safety notices
Safety notices contain information that is related to using the IBM
®
NetVista
N2200w in a safe manner. These notices can be in the form of a danger, caution, or
attention notice.
Danger notices
The following danger notices call attention to situations that are potentially lethal
or extremely hazardous. These notices pertain throughout this book.
DANGER
To prevent a possible electrical shock during an electrical storm, do not
connect or disconnect cables or station protectors for communications lines,
display stations, printers, or telephones. (RSFTD003)
DANGER
To prevent a possible electrical shock from touching two surfaces with
different electrical grounds, use one hand, when possible, to connect or
disconnect signal cables. (RSFTD004)
DANGER
An electrical outlet that is not correctly wired could place hazardous voltage
on metal parts of the system or the products that attach to the system. It is the
customer’s responsibility to ensure that the outlet is correctly wired and
grounded to prevent an electrical shock. (RSFTD201)
DANGER
To prevent a possible electrical shock when installing the system, ensure that
the power cords for all devices are unplugged before installing signal cables.
(RSFTD202)
DANGER
To prevent a possible electrical shock when adding the device to a system,
disconnect all power cords, if possible, from the existing system before
connecting the signal cable to that device. (RSFTD205)
DANGER
To prevent a possible electrical shock, disconnect the power cord from the
electrical outlet before opening the unit. (RSFTD215)
© Copyright IBM Corp. 2000, 2001 v

DANGER
To reduce the risk of electrical shock use only AC power sources approved by
IBM. (RSFTD216)
Caution notices
A caution notice applies to a situation that is potentially hazardous to people
because of some existing condition.
Handling static-sensitive devices
When you handle components, take these precautions to avoid static electricity
damage:
vDo not open static-protective packages until you are ready to install their
contents.
vLimit your movements to avoid static electricity build-up around you.
vHandle components carefully, and never touch exposed circuitry.
vPrevent others from touching components.
vPlace components on static-protective packages while performing hardware
removal and installation procedures.
vDo not place components on metal surfaces.
vi IBM NetVista N2200w, Thin Client for WBT Standard 1.5 Reference

About this book
NetVista N2200w Windows-based Terminal Standard 1.5 Reference Service Pack 3.0
(SA23-2818) provides information for the Type 8363 (Model Wxx) IBM NetVista
N2200w, Thin Client for Windows-based Terminal Standard 1.5 (5648-C09),
hereafter referred to as the NetVista thin client.
This publication contains hardware, software, problem resolution, and new
information that is based on Service Pack 3.0 product updates.
Who should read this book
The following should find the information in this publication helpful:
vThe person or group who administers the NetVista thin client
vThe hardware service and support organization for the NetVista thin client
Information on the Internet
vYou can find additional information about your NetVista thin client at the
following uniform resource locator (URL):
http://www.ibm.com/pc/support
1. Click NetVista.
2. Click NetVista thin client.
vYou can obtain the latest version of this information at the following URL:
http://www.ibm.com/nc/pubs
This is the same URL that is printed on the cover of this document.
Related information
The following publications ship with your NetVista thin client hardware. Refer to
these publications for information on your NetVista thin client.
vIBM NetVista Quick Setup for NetVista N2200w Type 8363 (Model Wxx) (SA23-2800)
vIBM License Agreement For Machine Code (Z125-5468)
vIBM Network Station
™
Safety Information (SA41-4143)
vIBM Network Station Hardware Warranty - Type 8363 and Type 8364 (SA23-2802)
Refer to the documentation for your server-based software for information on
setting up and managing your server-based software.
The following publications provide information on using the Remote Device
Administrator (RDA) and Update Designer server-based software to set up and
manage your NetVista thin clients:
© Copyright IBM Corp. 2000, 2001 vii

Documentation: Contents:
BSQUARE Remote Device Administrator for
use with IBM NetVista N2200w Users
Manual Version 1.0
Installation and guidelines for installing and
using RDA software with NetVista thin
client
BSQUARE Update Designer for use with
IBM NetVista Users Manual Version 1.0 Instructions for installing and using Update Designer software with NetVista thin client.
You can obtain the latest version of this information at the URL:
http://www.ibm.com/nc/pubs
These documents ship with the software for these products. See the following URL
for information on how to order the software.
http://www.ibm.com/pc/support
1. Click NetVista
2. Click NetVista thin client
Summary of changes
This is the documentation for the Service Pack 3.0 release of NetVista N2200w Thin
Client for Windows-based Terminals 1.5. The Service Pack 3.0 contains a
significantly increased level of functionality.
The new levels of functionality with the NetVista thin client Service Pack 3.0
includes:
vMicrosoft
®
Internet Explorer web browser.
Service Pack 3.0 includes a local Microsoft Internet Explorer web browser,
hereafter referred to as Internet Explorer, with integrated Media Player. For
information on the Internet Explorer web browser refer to “Web Connection”on
page 33.
vTerminal Emulation Client (TEC) keyboard .
The TEC in your NetVista thin client now has an easier keyboard mapping
element that maps the keys on your keyboard.
vCreate Updates using the Update Designer.
Use Update Designer to create and publish .BUD (BSQUARE Update Designer)
files where clients can access them from a URL or network location. For more
information on Update Designer and update.bud files see “Using the Update
Designer”on page 43 and “Creating a registry update file”on page 29.
vRemote management agent.
The Service Pack 3.0 level code has an embedded remote management agent
which allows it to be managed by way of Simple Network Management Protocol
(SNMP). The SNMP manager supported for this client is the RDA.
vRemote Device Administrator (RDA).
Service Pack 3.0 supports Remote Device Administrator (RDA), a software
program that allows you to remotely manage your thin clients. For more
information on RDA refer to “Managing your thin client remotely”on page 47.
viii IBM NetVista N2200w, Thin Client for WBT Standard 1.5 Reference

Note:
Each connection uses approximately 2 to 4 MB of memory to run. Some
connections require more memory than others. If you attempt to create a
connection and a message box appears with the following message:
The session failed to start because the system is running low on memory
Then close the message box and close one or more active sessions to free
memory.
How to send your comments
Your feedback is important in helping to provide the most accurate and
high-quality information. You can submit comments about this publication, or any
other IBM information, by mailing the readers’comment form, located at the end
of this information.
vIf you are mailing comments from a country other than the United States, you
can give the form to the local IBM office or IBM representative for postage-paid
mailing.
vIf you prefer to send comments by FAX, use either of the following telephone
numbers:
–United States and Canada: 1-800-937-3430
–Other countries: 1-507-253-5192
vIf you prefer to send comments electronically, use the following network
identification:
–IBMMAIL, to IBMMAIL(USIB56RZ)
–[email protected]
Be sure to include the following:
vThe title and publication number of the information
vThe page number or topic to which your comment applies
About this book ix

xIBM NetVista N2200w, Thin Client for WBT Standard 1.5 Reference

Understanding your IBM NetVista N2200w thin client for
Windows-based Terminal Standard 1.5
The IBM NetVista N2200w, Thin Client for Windows-based Terminal Standard 1.5
(5648-C09) offers a fast and simple thin client solution for server-based
environments. The NetVista thin client can access Windows
®
applications and
other applications on terminal servers, while enabling rapid application
deployment and low total cost of ownership for customers.
The NetVista thin client is an enhanced Windows-based terminal (WBT) that
delivers focused, secure, and optimized information for the user. It can access
applications on Windows servers (see “Appendix B. Windows server requirements”
on page 63) through Remote Desktop Protocol (RDP), or Independent Computing
Architecture (ICA). It also includes Terminal Emulation Client (TEC) software for
accessing various terminal server applications.
The NetVista thin client comes with IBM thin client hardware (see “Learning about
the hardware”on page 3 for more information) that includes a preinstalled and
preconfigured CompactFlash card. The CompactFlash card contains software that
provides access to Windows applications and other applications on terminal
servers. The NetVista thin client boots locally from the CompactFlash card, and
communicates to a terminal server through the TCP/IP.
Thin client software
The NetVista thin client includes the following CompactFlash card-based software:
vWindows-based Terminal Standard 1.5
vICA
vRDP
vTerminal emulation clients
vInternet Explorer web browser
vRemote management agent
You can find additional information about your NetVista thin client software at the
following URL:
http://www.ibm.com/pc/support
1. Click NetVista.
2. Click NetVista thin client.
3. In the left frame under the Technical Information section, click Hot News.
4. Click NetVista N2200w (8363Wxx) - Service packs.
5. Select the appropriate Service Pack information.
© Copyright IBM Corp. 2000, 2001 1

2IBM NetVista N2200w, Thin Client for WBT Standard 1.5 Reference

Learning about the hardware
This section provides detailed hardware information about the Type 8363 (Model
Wxx) NetVista thin client.
Standard hardware
The standard NetVista thin client hardware includes the following:
v32 MB of permanent memory, which includes 4 MB dedicated to video memory
vIntegrated Ethernet communication
v16-bit internal and external sound
vOne 16 MB CompactFlash card with preloaded software
v2 USB ports for keyboards and other USB devices
Hardware connectors
Your NetVista thin client hardware includes standard connectors, standard pin,
signal, and signal direction configurations. See “Appendix G. Connector pin
information”on page 75 for details.
Communication hardware
Your NetVista thin client includes integrated Ethernet connection (Model Wxx).
For a 10 MB operation, you need a category 3 or higher Unshielded Twisted Pair
(UTP) type of cable. For a 100 MB operation, you need a category 5 UTP type of
cable.
Refer to “Appendix G. Connector pin information”on page 75 for communication
cable specifications.
Figure 1. Hardware connectors
© Copyright IBM Corp. 2000, 2001 3

Monitor specifications
A basic VGA-class monitor that meets the Video Electronics Standards Association
(VESA) standards of refresh rate and resolution can function with your NetVista
thin client. Your NetVista thin client can support VESA Display Power
Management Signaling (DPMS) and VESA Display Data Channel (DDC2B).
Refer to “Appendix F. Monitor specifications”on page 73 for a list of resolutions
and refresh rates that your NetVista thin client can support. Your monitor may not
support all resolutions and refresh rates.
Power consumption
The normal power consumption for your NetVista thin client, while running
applications, is approximately 14 watts. You may see power consumption of up to
18 watts in some applications or configurations. For more information, contact an
IBM account representative.
Power reduction occurs when you use your NetVista thin client with a VESA
DPMS Standard monitor.
Upgrading hardware features
You can perform the following hardware procedures:
vConnect USB devices
If you plan to use peripheral USB devices with your NetVista thin client, refer to
the documentation for your peripheral USB devices for information.
Note: You may get a popup window after plugging in a USB device prompting
you with the message:
Enter the name of the driver for this USB
If you get this message, then the USB device is not supported.
vUpgrade your memory
Your NetVista thin client has one random access memory (RAM) slot that
accepts Synchronous Dynamic Random Access Memory (SDRAM) Dual Inline
Memory Modules (DIMMs). Your NetVista thin client includes 32 MB of
permanent RAM on the system board, and supports memory expansions of up
to 288 MB by using 32, 64, 128, or 256 MB DIMMs.
“Appendix C. Upgrading memory”on page 65 provides information on how to
upgrade your systems memory. Refer to “Ordering replacement parts”on
page 59 for detailed memory specifications and orderable NetVista thin client
parts.
4IBM NetVista N2200w, Thin Client for WBT Standard 1.5 Reference

Setting up your hardware
The IBM NetVista Quick Setup Type 8363 (SA23-2800) pamphlet, which ships with your hardware, provides the
following information. This section repeats the same information for your convenience.
Read “Safety notices”on page v before you continue with these instructions.
Unpacking your hardware
Unpack the hardware. Contact your reseller, or IBM, if
you do not have these standard parts:
1 Logic unit
2 Base
3 Mouse
4 USB Keyboard
5 Power supply
6 Power cable
Options:
vIf you have additional memory cards, read
“Appendix C. Upgrading memory”on page 65 first,
and then continue with “Installing the support base”.
vIf you would like to restrict access to the logic unit,
you can thread a security cable through tab A.
Installing the support base
Read “Safety notices”on page v before you continue with
these instructions.
IBM recommends that you install the hardware in a
vertical position.
1. Align the notches B on the support base C with
the holes on the bottom of the logic unit D.
2. Slide the support base C onto the bottom of the
logic unit D.
To remove the support base C, lift the latch on the
support base and slide the support base off of the
logic unit D.
© Copyright IBM Corp. 2000, 2001 5

Connecting your hardware
Read “Safety notices”on page v before you continue with
these instructions.
1. Connect the devices listed below to the appropriate
ports:
1 Network cable
2 USB keyboard and other USB devices
3 Mouse (connects to keyboard)
4 Headphones
5 Microphone
6 Monitor
7 Power supply and power cable
2. Ensure that the monitor cable is securely connected to
the NetVista thin client.
3. Plug any power cables into properly grounded
working electrical outlets.
Powering on your hardware
1. Power on the monitor and other devices that are
attached to the NetVista thin client.
2. Power on your NetVista thin client by pressing the
white power button 8.
The system LED 9 quickly flashes from amber to a
solid green. Your NetVista thin client performs its
startup sequence. See “Startup sequence”on page 7
for more information.
3. Refer to the following sections for more information
on working with your NetVista thin client:
v“Configuring your thin client”on page 9
v“Working with the Terminal Connection Manager”
on page 33
v“Updating your software”on page 43
Powering off your hardware
1. Power off your NetVista thin client by pressing the
white power button 8.
The system LED 9 flashes amber once shortly after
power off. This indicates that your NetVista thin client
has automatically enabled Wake-On-LAN (WOL).
2. Power off your monitor and other devices that are
attached to your NetVista thin client.
6IBM NetVista N2200w, Thin Client for WBT Standard 1.5 Reference

Startup sequence
This is a typical startup sequence of events for your NetVista thin client. If any of
these events do not occur, see “Resolving hardware problems”on page 49.
1. The following devices show LED indications:
vLogic unit (system LED and network status LED)
vPower supply
vKeyboard
vMonitor
1
vAny USB devices
2
2. The following internal hardware components initialize:
vMemory
vL1 cache
vVideo memory
vKeyboard controller
3. The IBM NetVista thin client screen appears on your monitor.
4. The NetVista thin client detects the CompactFlash card, and loads the operating
system into memory.
5. One of the following appears:
vThe WBT Setup Wizard appears in any of the following situations:
–You start your NetVista thin client for the first time.
–You reset your NetVista thin client to the factory-default property settings.
Refer to “Configuring your thin client”on page 9 for more information on
completing the WBT Setup Wizard.
vThe Terminal Connection Manager window appears.
Refer to the following sections for more information on working with your
NetVista thin client:
–“Configuring your thin client”on page 9
–“Working with the Terminal Connection Manager”on page 33
–“Updating your software”on page 43
vIf a boot interruption screen appears, see “Resolving hardware problems”on
page 49.
1. Refer to the documentation for your monitor if there is no LED indication.
2. Refer to the documentation for your USB devices if there are no LED indications.
© Copyright IBM Corp. 2000, 2001 7

8IBM NetVista N2200w, Thin Client for WBT Standard 1.5 Reference