IBM RS/6000 Enterprise Server M80 User manual

RS/6000 Enterprise Server Model H80 Series IBM
User's Guide
SA38-0565-01

Second Edition (June 2000)
Before using this information and the product it supports, read the information in “Safety
Notices” on page ix, Appendix A, “Environmental Notices” on page 169, and Appendix B,
“Notices” on page 171.
 International Business Machines Corporation 2000. All rights reserved.
Note to U.S. Government Users Restricted Rights--Use, duplication or disclosure restricted by
GSA ADP Schedule Contract with IBM Corp.

Contents
Safety Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Electrical Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Laser Safety Information .................................. xi
Data Integrity and Verification ............................. xiii
About This Book ...................................... xv
ISO 9000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xv
Online Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xv
Related Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xv
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi
Chapter 1. Introducing the Model H80 ........................ 1
Chapter 2. Using the Model H80 ............................ 3
Operator Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Scrolling Ball Indicator ................................... 3
Powering Off and Powering On the System ....................... 4
Powering Off the System ................................ 4
Powering On the System ................................ 4
Powering Off and Powering On the System Using the Service Processor .... 5
POST Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
POST Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
1 Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
5 Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
6 Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
8 Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Console Strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Reading the I/O Drawer Operator Panel Display ................... 10
Checkpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Using the Keyboards ................................... 11
Using the Three-Button Mouse ............................. 13
Handling the Mouse Correctly ............................ 13
Caring for the Mouse ................................. 14
Cleaning the Mouse .................................. 15
Using the 3.5-Inch Diskette Drive ............................ 16
Write-Protecting 3.5-Inch Diskettes ......................... 16
Loading and Unloading the 3.5-Inch Diskette ................... 17
Using the CD-ROM Drive ................................ 18
Loading the CD-ROM Drive .............................. 19
Unloading the CD-ROM Drive ............................ 19
Preface iii

Cleaning the CD-ROM Drive ............................. 19
Emergency Eject . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Ergonomic Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Using the Service Processor and Service Director Features ............ 21
Service Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Service Director . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Chapter 3. Using the Service Processor ...................... 25
Service Processor Menus ................................ 27
Accessing the Service Processor Menus Locally ................. 27
Accessing the Service Processor Menus Remotely ................ 27
Saving and Restoring Service Processor Settings ................. 27
Menu Inactivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
General User Menu .................................... 29
Privileged User Menus .................................. 31
Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Service Processor Setup Menu ........................... 33
Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
System Power Control Menu ............................. 39
System Information Menu ............................... 44
Memory Riser Card 1 Memory DIMM Locations for Service Processor Menus . 49
Memory Riser Card 2 Memory DIMM Locations for Service Processor Menus . 49
Processor Card Memory DIMM Locations for Service Processor Menus .... 50
Language Selection Menu .............................. 52
Call-In/Call-Out Setup Menu ............................. 53
Modem Configuration Menu ............................. 54
Serial Port Selection Menu .............................. 55
Serial Port Speed Setup Menu ............................ 56
Telephone Number Setup Menu ........................... 57
Call-Out Policy Setup Menu ............................. 59
Customer Account Setup Menu ........................... 60
Service Processor Procedures in Service Mode ................... 60
Service Processor Functions ............................... 61
System Power-On Methods ............................... 62
Service Processor Reboot/Restart Recovery ..................... 64
Boot (IPL) Speed .................................... 64
Failure During Boot Process ............................. 64
Failure During Normal System Operation ...................... 64
Service Processor Reboot/Restart Policy Controls ................ 65
System Firmware Updates ................................ 67
Determining the Level of Firmware on the System ................ 67
Update Diskette Images and Instructions ...................... 67
Configuring and Deconfiguring Processors or Memory ................ 70
Run-Time CPU Deconfiguration (CPU Gard) .................... 70
iv RS/6000 Enterprise Server Model H80 Series User's Guide

Run-Time Memory Page Deconfiguration (Memory Gard) ............ 71
Service Processor System Monitoring - Surveillance ................. 71
System Firmware Surveillance ............................ 71
Operating System Surveillance ............................ 72
Call-Out (Call-Home) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Console Mirroring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Service Processor Error Logs .............................. 75
System POST Errors ................................... 76
LCD Progress Indicator Log ............................... 77
Service Processor Operational Phases ......................... 78
Chapter 4. Using System Management Services ................. 81
Password Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Display Error Log .................................... 84
Remote Initial Program Load Setup ......................... 85
SCSI Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Select Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Multiboot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Select Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
OK Prompt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Exiting System Management Services ....................... 93
Chapter 5. Using the Online and Standalone Diagnostics ........... 95
Online and Standalone Diagnostics Operating Considerations ........... 95
Selecting a Console Display ............................. 95
Identifying the Terminal Type to the Diagnostics .................. 96
Undefined Terminal Types .............................. 96
Running Online Diagnostics ............................. 96
Running Standalone Diagnostics ........................... 97
Running the Diagnostics from a TTY Terminal ................... 97
Required Diagnostic Attributes ............................ 98
Additional Communication Attributes ........................ 100
Additional Keyboard Attributes ............................ 101
Additional Printer Attributes .............................. 102
Online Diagnostics Modes of Operation ........................ 103
Service Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
Running the Online Diagnostics in Service Mode ................. 103
Concurrent Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Running the Online Diagnostics in Concurrent Mode ............... 105
Maintenance Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105
Running the Online Diagnostics in Maintenance Mode .............. 105
Standalone Diagnostic Operation ............................ 106
Running the Standalone Diagnostics ........................ 106
Preface v

Chapter 6. Introducing Tasks and Service Aids ................. 109
Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Add Resource to Resource List ............................. 112
AIX Shell Prompt ..................................... 112
Analyze Adapter Internal Log .............................. 112
Backup and Restore Media ............................... 112
Certify Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113
Change Hardware Vital Product Data ......................... 114
Configure Dials and LPF Keys ............................. 114
Configure Reboot Policy ................................. 114
Configure Remote Maintenance Policy ......................... 116
Configure Ring Indicate Power-On Policy ....................... 118
Configure Surveillance Policy .............................. 118
Create Customized Configuration Diskette ....................... 119
Delete Resource from Resource List .......................... 120
Disk Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Disk to Disk Copy ................................... 120
Display/Alter Sector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Display Configuration and Resource List ........................ 121
Display Firmware Device Node Information ...................... 121
Display Hardware Error Report ............................. 122
Display Hardware Vital Product Data .......................... 122
Display Machine Check Error Log ........................... 122
Display Microcode Level ................................. 122
Display or Change Bootlist ................................ 122
Display or Change Diagnostic Run-Time Options ................... 123
Display Previous Diagnostic Results .......................... 124
Display Resource Attributes ............................... 125
Display Service Hints ................................... 125
Display Software Product Data ............................. 125
Display System Environmental Sensors ........................ 125
Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127
Display Test Patterns ................................... 128
Download Microcode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128
Download Microcode to PCI SCSI RAID Adapter ................. 128
Download Microcode to Disk Drive Attached to a PCI SCSI RAID Adapter .. 129
Download Microcode to a PCI FC-AL Adapter ................... 129
Download Microcode to Other Devices ....................... 129
Fibre Channel RAID Service Aid ............................ 130
Flash SK-NET FDDI Firmware ............................. 131
Format Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131
Hardfile Attached to SCSI Adapter (non-RAID) .................. 131
Hardfile Attached to PCI SCSI RAID Adapter ................... 133
Optical Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133
vi RS/6000 Enterprise Server Model H80 Series User's Guide

Diskette Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133
Generic Microcode Download .............................. 134
Hot Plug Task ....................................... 134
PCI Hot Plug Manager ................................ 135
SCSI Hot Swap Manager ............................... 137
RAID Hot Plug Devices ................................ 139
Local Area Network Analyzer .............................. 139
Log Repair Action ..................................... 139
Periodic Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139
PCI RAID Physical Disk Identify ............................. 140
Process Supplemental Media .............................. 140
Run Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
Run Error Log Analysis .................................. 141
Run Exercisers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
Exerciser Commands (CMD) ............................. 141
Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Memory Exerciser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142
Save or Restore Hardware Management Policies .................. 143
SCSI Bus Analyzer .................................... 143
SCSD Tape Drive Service Aid .............................. 144
Spare Sector Availability ................................. 146
SSA Service Aid ...................................... 147
Update Disk-Based Diagnostics ............................. 147
Update System or Service Processor Flash ...................... 147
7135 RAIDiant Array Service Aid ............................ 149
Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150
7318 Serial Communications Network Server Service Aid .............. 150
Chapter 7. Using the System Verification Procedure .............. 151
Step 1. Considerations before Running This Procedure ............... 151
Step 2. Loading the Diagnostics ............................. 152
Step 3. Running System Verification .......................... 153
Step 4. Additional System Verification ......................... 153
Step 5. Stopping the Diagnostics ............................ 154
Chapter 8. Hardware Problem Determination ................... 155
Problem Determination Using the Standalone or Online Diagnostics ....... 155
Problem Determination When Unable to Load Diagnostics ............. 164
Appendix A. Environmental Notices . . . . . . . . . . . . . . . . . . . . . . . .169
Product Recycling and Disposal ............................. 169
Environmental Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .169
Unit Emissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .169
Preface vii

Appendix B. Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Appendix C. Service Processor Setup and Test ................. 173
Service Processor Setup Checklist ......................... 173
Testing the Setup ..................................... 174
Testing Call-In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .174
Testing Call-Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Serial Port Configuration ............................... 176
Appendix D. Modem Configurations . . . . . . . . . . . . . . . . . . . . . . . .177
Sample Modem Configuration Files ........................... 177
Generic Modem Configuration Files ......................... 177
Specific Modem Configuration Files ......................... 177
Configuration File Selection ............................... 178
Examples for Using the Generic Sample Modem Configuration Files ...... 180
Customizing the Modem Configuration Files .................... 180
IBM 7852-400 DIP Switch Settings ......................... 181
Xon/Xoff Modems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .181
Ring Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .182
Terminal Emulators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .182
Recovery Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .182
Transfer of a Modem Session .............................. 183
Recovery Strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .184
Prevention Strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Modem Configuration Sample Files ........................... 186
Sample File modem_m0.cfg ............................. 186
Sample File modem_m1.cfg ............................. 189
Sample File modem_z.cfg .............................. 192
Sample File modem_z0.cfg .............................. 194
Sample File modem_f.cfg ............................... 196
Sample File modem_f0.cfg .............................. 199
Sample File modem_f1.cfg .............................. 202
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Reader's Comments — We'd Like to Hear From You ............... 207
viii RS/6000 Enterprise Server Model H80 Series User's Guide

Safety Notices
A danger notice indicates the presence of a hazard that has the potential of causing
death or serious personal injury. Danger notices appear on the following pages:
ix
x
A caution notice indicates the presence of a hazard that has the potential of causing
moderate or minor personal injury. Caution notices appear on the following pages:
x
xi
18
For a translation of the safety notices contained in this book, see the System Unit
Safety Information , order number SA23-2652.
Electrical Safety
Observe the following safety instructions any time you are connecting or
disconnecting devices attached to the workstation.
DANGER
An electrical outlet that is not correctly wired could place hazardous
voltage on metal parts of the system or the devices that attach to the
system. It is the responsibility of the customer to ensure that the outlet
is correctly wired and grounded to prevent an electrical shock.
Before installing or removing signal cables, ensure that the power
cables for the system unit and all attached devices are unplugged.
When adding or removing any additional devices to or from the system,
ensure that the power cables for those devices are unplugged before
the signal cables are connected. If possible, disconnect all power
cables from the existing system before you add a device.
Use one hand, when possible, to connect or disconnect signal cables
to prevent a possible shock from touching two surfaces with different
electrical potentials.
During an electrical storm, do not connect cables for display stations,
printers, telephones, or station protectors for communication lines.
Preface ix

CAUTION:
This product is equipped with a three–wire power cable and plug for the user's
safety. Use this power cable with a properly grounded electrical outlet to avoid
electrical shock.
DANGER
To prevent electrical shock hazard, disconnect the power cable from
the electrical outlet before relocating the system.
CAUTION:
This unit has more than one power supply cord. To reduce the risk of
electrical shock, disconnect two power supply cords before servicing.
xRS/6000 Enterprise Server Model H80 Series User's Guide