IBM System x3250 User manual

IBM System x3250 Types 4364 and 4365
Problem Determination and Service Guide


IBM System x3250 Types 4364 and 4365
Problem Determination and Service Guide


Note: Before using this information and the product it supports, read the general information in
Appendix B, “Notices,” on page 113, and the Warranty and Support Information document on the IBM
System xDocumentation CD..
The most recent version of this document is available at http://www.ibm.com/support/.
Second Edition (October 2006)
©Copyright International Business Machines Corporation 2006. All rights reserved.
US Government Users Restricted Rights –Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents
Safety ............................ vii
Guidelines for trained service technicians ............... viii
Inspecting for unsafe conditions ................. viii
Guidelines for servicing electrical equipment ............. viii
Safety statements ........................x
Chapter 1. Introduction ......................1
Related documentation ......................1
Notices and statements in this document ................2
Features and specifications .....................3
Server controls, LEDs, and connectors ................4
Front view ..........................4
Rear view ..........................5
Internal LEDs, connectors, and jumpers ................5
System-board internal connectors .................6
System-board switches and jumpers ................7
System-board external connectors .................8
System-board LEDs ......................9
System-board optional device connectors ..............10
Chapter 2. Diagnostics .....................11
Diagnostic tools.........................11
POST ............................11
POST beep codes.......................11
Error logs ..........................14
POST error codes.......................15
Checkout procedure .......................22
About the checkout procedure ..................22
Performing the checkout procedure ................23
Troubleshooting tables ......................24
CD or DVD drive problems ...................24
General problems .......................25
Hard disk drive problems ....................25
Intermittent problems......................26
Keyboard, mouse, or pointing-device problems ............26
Memory problems .......................27
Microprocessor problems ....................28
Monitor problems .......................28
Optional-device problems ....................31
Power problems .......................32
Serial port problems ......................33
ServerGuide problems .....................33
Software problems ......................34
Universal Serial Bus (USB) port problems ..............35
Video problems........................35
System-board LEDs .......................35
Diagnostic programs, messages, and error codes ............37
Running the diagnostic programs .................37
Diagnostic text messages ....................38
Viewing the test log ......................38
Diagnostic error codes .....................39
Recovering from BIOS update failure.................46
System-event/error log messages ..................47
©Copyright IBM Corp. 2006 iii

Solving power problems .....................55
Solving Ethernet controller problems .................55
Solving undetermined problems...................57
Calling IBM for service ......................57
Chapter 3. Parts listing, Type 4364 or Type 4365 server.........59
Replaceable server components ..................60
Power cords ..........................63
Chapter 4. Removing and replacing server components ........65
Installation guidelines ......................65
System reliability guidelines ...................66
Working inside the server with the power on .............66
Handling static-sensitive devices .................66
Returning adevice or component .................67
Removing and replacing Tier 1CRUs ................68
Removing the cover ......................68
Installing the cover ......................69
Removing an adapter .....................70
Installing an adapter ......................71
Removing aRemote Supervisor Adapter II SlimLine ..........72
Installing aRemote Supervisor Adapter II SlimLine...........72
Hard disk drive ........................73
Removing aCD or CD/DVD combination drive ............77
Installing aCD or CD/DVD combination drive.............78
Removing amemory module (DIMM)................79
Installing amemory module (DIMM) ................79
Removing afan .......................80
Installing afan ........................81
Removing and replacing Tier 2CRUs ................82
Removing the battery .....................82
Installing the battery ......................82
Removing the operator information panel assembly ..........84
Installing the operator information panel assembly ...........84
Removing the power supply ...................85
Installing the power supply ...................86
Removing the riser-card assembly .................88
Installing the riser-card assembly .................88
Removing the backplane or back plate (3.5-inch drives) .........89
Installing the backplane or back plate (3.5-inch drives) .........90
Removing the SAS backplane (2.5-inch drives) ............92
Installing the SAS backplane (2.5-inch drives) ............92
Removing the SAS/SATA controller (hot-swap models) .........93
Installing the SAS/SATA controller (hot-swap models) ..........94
Removing aSATA RAID back plate ................95
Installing aSATA RAID back plate .................95
Removing adrive cage .....................97
Installing adrive cage .....................98
Removing and replacing FRUs ...................98
Microprocessor ........................98
Removing the system board .................. 103
Installing the system board ................... 104
Chapter 5. Configuration information and instructions ........ 107
Updating the firmware ...................... 107
Configuring the server ...................... 107
iv IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide

Using the ServerGuide Setup and Installation CD........... 107
Using the Configuration/Setup Utility program ............ 108
Using the LSI Logic Configuration Utility program ........... 108
Configuring the Ethernet controller ................ 109
Updating the DMI/SMBIOS data ..................110
Appendix A. Getting help and technical assistance .......... 111
Before you call ........................ 111
Using the documentation ..................... 111
Getting help and information from the World Wide Web .........112
Software service and support ...................112
Hardware service and support ...................112
IBM Taiwan product service ....................112
Appendix B. Notices ......................113
Trademarks..........................113
Important notes ........................114
Product recycling and disposal...................115
Battery return program......................116
Electronic emission notices ....................117
Federal Communications Commission (FCC) statement ........117
Industry Canada Class Aemission compliance statement ........117
Australia and New Zealand Class Astatement ............117
United Kingdom telecommunications safety requirement ........117
European Union EMC Directive conformance statement ........118
Taiwanese Class Awarning statement ...............118
Chinese Class Awarning statement ................118
Japanese Voluntary Control Council for Interference (VCCI) statement 118
Index ............................119
Contents v

vi IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide

Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat udit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d’installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
©Copyright IBM Corp. 2006 vii

Guidelines for trained service technicians
This section contains information for trained service technicians.
Inspecting for unsafe conditions
Use the information in this section to help you identify potential unsafe conditions in
an IBM product that you are working on. Each IBM product, as it was designed and
manufactured, has required safety items to protect users and service technicians
from injury. The information in this section addresses only those items. Use good
judgment to identify potential unsafe conditions that might be caused by non-IBM
alterations or attachment of non-IBM features or optional devices that are not
addressed in this section. If you identify an unsafe condition, you must determine
how serious the hazard is and whether you must correct the problem before you
work on the product.
Consider the following conditions and the safety hazards that they present:
vElectrical hazards, especially primary power. Primary voltage on the frame can
cause serious or fatal electrical shock.
vExplosive hazards, such as adamaged CRT face or abulging capacitor.
vMechanical hazards, such as loose or missing hardware.
To inspect the product for potential unsafe conditions, complete the following steps:
1. Make sure that the power is off and the power cord is disconnected.
2. Make sure that the exterior cover is not damaged, loose, or broken, and
observe any sharp edges.
3. Check the power cord:
vMake sure that the third-wire ground connector is in good condition. Use a
meter to measure third-wire ground continuity for 0.1 ohm or less between
the external ground pin and the frame ground.
vMake sure that the power cord is the correct type, as specified in “Power
cords” on page 63.
vMake sure that the insulation is not frayed or worn.
4. Remove the cover.
5. Check for any obvious non-IBM alterations. Use good judgment as to the safety
of any non-IBM alterations.
6. Check inside the server for any obvious unsafe conditions, such as metal filings,
contamination, water or other liquid, or signs of fire or smoke damage.
7. Check for worn, frayed, or pinched cables.
8. Make sure that the power-supply cover fasteners (screws or rivets) have not
been removed or tampered with.
Guidelines for servicing electrical equipment
Observe the following guidelines when you service electrical equipment:
vCheck the area for electrical hazards such as moist floors, nongrounded power
extension cords, and missing safety grounds.
vUse only approved tools and test equipment. Some hand tools have handles that
are covered with asoft material that does not provide insulation from live
electrical currents.
vRegularly inspect and maintain your electrical hand tools for safe operational
condition. Do not use worn or broken tools or testers.
viii IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide

vDo not touch the reflective surface of adental mirror to alive electrical circuit.
The surface is conductive and can cause personal injury or equipment damage if
it touches alive electrical circuit.
vSome rubber floor mats contain small conductive fibers to decrease electrostatic
discharge. Do not use this type of mat to protect yourself from electrical shock.
vDo not work alone under hazardous conditions or near equipment that has
hazardous voltages.
vLocate the emergency power-off (EPO) switch, disconnecting switch, or electrical
outlet so that you can turn off the power quickly in the event of an electrical
accident.
vDisconnect all power before you perform amechanical inspection, work near
power supplies, or remove or install main units.
vBefore you work on the equipment, disconnect the power cord. If you cannot
disconnect the power cord, have the customer power-off the wall box that
supplies power to the equipment and lock the wall box in the off position.
vNever assume that power has been disconnected from acircuit. Check it to
make sure that it has been disconnected.
vIf you have to work on equipment that has exposed electrical circuits, observe
the following precautions:
–Make sure that another person who is familiar with the power-off controls is
near you and is available to turn off the power if necessary.
–When you are working with powered-on electrical equipment, use only one
hand. Keep the other hand in your pocket or behind your back to avoid
creating acomplete circuit that could cause an electrical shock.
–When you use atester, set the controls correctly and use the approved probe
leads and accessories for that tester.
–Stand on asuitable rubber mat to insulate you from grounds such as metal
floor strips and equipment frames.
v
Use extreme care when you measure high voltages.
vTo ensure proper grounding of components such as power supplies, pumps,
blowers, fans, and motor generators, do not service these components outside of
their normal operating locations.
vIf an electrical accident occurs, use caution, turn off the power, and send another
person to get medical aid.
Safety ix

Safety statements
Important:
Each caution and danger statement in this document is labeled with anumber. This
number is used to cross reference an English-language caution or danger
statement with translated versions of the caution or danger statement in the Safety
Information document.
For example, if acaution statement is labeled “Statement 1”, translations for that
caution statement are in the Safety Information document under “Statement 1”.
Be sure to read all caution and danger statements in this document before you
perform the procedures. Read any additional safety information that comes with the
server or optional device before you install the device.
xIBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide

Statement 1:
DANGER
Electrical current from power, telephone, and communication cables is
hazardous.
To avoid ashock hazard:
vDo not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical
storm.
vConnect all power cords to aproperly wired and grounded electrical
outlet.
vConnect to properly wired outlets any equipment that will be attached to
this product.
vWhen possible, use one hand only to connect or disconnect signal
cables.
vNever turn on any equipment when there is evidence of fire, water, or
structural damage.
vDisconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.
vConnect and disconnect cables as described in the following table when
installing, moving, or opening covers on this product or attached
devices.
To Connect: To Disconnect:
1. Turn everything OFF.
2. First, attach all cables to devices.
3. Attach signal cables to connectors.
4. Attach power cords to outlet.
5. Turn device ON.
1. Turn everything OFF.
2. First, remove power cords from outlet.
3. Remove signal cables from connectors.
4. Remove all cables from devices.
Safety xi

Statement 2:
CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has
amodule containing alithium battery, replace it only with the same module
type made by the same manufacturer. The battery contains lithium and can
explode if not properly used, handled, or disposed of.
Do not:
vThrow or immerse into water
vHeat to more than 100°C (212°F)
vRepair or disassemble
Dispose of the battery as required by local ordinances or regulations.
xii IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide

Statement 3:
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
vDo not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable
parts inside the device.
vUse of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.
DANGER
Some laser products contain an embedded Class 3A or Class 3B laser
diode. Note the following.
Laser radiation when open. Do not stare into the beam, do not view directly
with optical instruments, and avoid direct exposure to the beam.
Class 1 Laser Product
Laser Klasse 1
Laser Klass 1
Luokan 1 Laserlaite
Appareil A Laser de Classe 1
`
Safety xiii

Statement 4:
≥18 kg (39.7 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb)
CAUTION:
Use safe practices when lifting.
Statement 5:
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current
from the device, ensure that all power cords are disconnected from the power
source.
1
2
xiv IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide

Statement 8:
CAUTION:
Never remove the cover on apower supply or any part that has the following
label attached.
Hazardous voltage, current, and energy levels are present inside any
component that has this label attached. There are no serviceable parts inside
these components. If you suspect aproblem with one of these parts, contact
aservice technician.
Statement 26:
CAUTION:
Do not place any object on top of rack-mounted devices.
This server is suitable for use on an IT power-distribution system whose maximum
phase-to-phase voltage is 240 Vunder any distribution fault condition.
Safety xv

xvi IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide

Chapter 1. Introduction
This Problem Determination and Service Guide contains information to help you
solve problems that might occur in your IBM®System x3250 Type 4364 or 4365
server. It describes the diagnostic tools that come with the server, error codes and
suggested actions, and instructions for replacing failing components.
Replaceable components are of three types:
vTier 1customer replaceable unit (CRU): Replacement of Tier 1CRUs is your
responsibility. If IBM installs aTier 1CRU at your request, you will be charged for
the installation.
vTier 2customer replaceable unit: You may install aTier 2CRU yourself or
request IBM to install it, at no additional charge, under the type of warranty
service that is designated for your server.
vField replaceable unit (FRU): FRUs must be installed only by trained service
technicians.
For information about the terms of the warranty and getting service and assistance,
see the Warranty and Support Information document.
Related documentation
In addition to this document, the following documentation also comes with the
server:
vInstallation Guide
This printed document contains instructions for setting up the server and basic
instructions for installing some optional devices.
vUser’s Guide
This document is in Portable Document Format (PDF) on the IBM System x™
Documentation CD. It provides general information about the server, including
information about features, and how to configure the server. It also contains
detailed instructions for installing, removing, and connecting optional devices that
the server supports.
vRack Installation Instructions
This printed document contains instructions for installing the server in arack.
vSafety Information
This document is in PDF on the IBM System xDocumentation CD. It contains
translated caution and danger statements. Each caution and danger statement
that appears in the documentation has anumber that you can use to locate the
corresponding statement in your language in the Safety Information document.
vWarranty and Support Information
This document is in PDF on the System xDocumentation CD. It contains
information about the terms of the warranty and getting service and assistance.
Depending on the server model, additional documentation might be included on the
IBM System xDocumentation CD.
The System xand xSeries®Tools Center is an online information center that
contains information about tools for updating, managing, and deploying firmware,
device drivers, and operating systems. The System xand xSeries Tools Center is at
http://publib.boulder.ibm.com/infocenter/toolsctr/v1r0/index.jsp.
©Copyright IBM Corp. 2006 1

The server might have features that are not described in the documentation that
comes with the server. The documentation might be updated occasionally to include
information about those features, or technical updates might be available to provide
additional information that is not included in the server documentation. These
updates are available from the IBM Web site. To check for updated documentation
and technical updates, complete the following steps.
Note: Changes are made periodically to the IBM Web site. The actual procedure
might vary slightly from what is described in this document.
1. Go to http://www.ibm.com/servers/eserver/support/xseries/index.html.
2. From the Hardware list, select System x3250 and click Go.
3. Click the Install and use tab.
4. Click Product documentation.
Notices and statements in this document
The caution and danger statements in this document are also in the multilingual
Safety Information document, which is on the IBM System xDocumentation CD.
Each statement is numbered for reference to the corresponding statement in the
Safety Information document.
The following notices and statements are used in this document:
vNote: These notices provide important tips, guidance, or advice.
vImportant: These notices provide information or advice that might help you avoid
inconvenient or problem situations.
vAttention: These notices indicate potential damage to programs, devices, or
data. An attention notice is placed just before the instruction or situation in which
damage could occur.
vCaution: These statements indicate situations that can be potentially hazardous
to you. Acaution statement is placed just before the description of apotentially
hazardous procedure step or situation.
vDanger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. Adanger statement is placed just before the
description of apotentially lethal or extremely hazardous procedure step or
situation.
2IBM System x3250 Types 4364 and 4365: Problem Determination and Service Guide