IBM TotalStorage SAN140M Manual

IBM TotalStorage SAN140M Director
Installation and Service Manual
Service information: 2027 /140
GC26-7664-04
Read Before Using
This product contains software that is licensed under written license agreements. Your use of such software is subject to
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

IBM TotalStorage SAN140M Director
Installation and Service Manual
Service information: 2027 /140
GC26-7664-04


Note:
Before using this information and the product it supports, read the information in the Notices section.
Fifth Edition (March 2006)
This fifth edition replaces all previous versions. This edition includes information about RoHS compliance and part
numbers.
The following paragraph does not apply to any country (or region) where such provisions are inconsistent with local
law.
INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION “AS IS” WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR APARTICULAR PURPOSE. Some states (or regions) do
not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply
to you.
Order publications through your IBM
® representative or the IBM branch office serving your locality.
©Copyright International Business Machines Corporation 2004, 2006. All rights reserved.
US Government Users Restricted Rights –Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

© Copyright IBM Corp. 2006 iii
Contents
Preface.............................................................................................................................xv
Chapter 1 General information
Director description.............................................................................1
Field-replaceable units ........................................................................4
Power/system LED assembly.....................................................6
CTP card.........................................................................................6
UPM card.......................................................................................7
XPM card........................................................................................9
SFP and XFP transceivers..........................................................10
Power supply ..............................................................................11
AC module...................................................................................11
Fan module..................................................................................12
SBAR assembly ...........................................................................12
Backplane.....................................................................................12
Error-detection, reporting, and serviceability features ................13
Element Manager status indicators.................................................14
Tools and test equipment..................................................................15
Tools supplied with the director...............................................15
Tools supplied by service personnel........................................17
Director management........................................................................18
Ordering the lift tool..........................................................................19
World Trade locations ................................................................19
United States locations...............................................................20
Chapter 2 Installation tasks
Factory defaults..................................................................................23
Installation task summary................................................................24
Task 1: Verify installation requirements .........................................26
Task 2: Unpack, inspect, and install the Ethernet hub (optional)26
Unpack and inspect the Ethernet hub .....................................27
Desktop installation....................................................................27
Rack-mount installation.............................................................29
Task 3: Unpack, inspect, and install the director...........................30
Rack-mount installation.............................................................31
Task 4: Configure director at the EFCM Basic Edition interface
(optional).............................................................................................33

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Configure director identification .............................................34
Configure date and time............................................................35
Configure parameters................................................................36
Configure fabric parameters.....................................................38
Configure network information...............................................39
Configure basic port information.............................................41
Configure port BB_Credit .........................................................42
Configure port NPIV..................................................................42
Configure SNMP ........................................................................43
Enable CLI ...................................................................................44
Enable or disable host control...................................................45
Configure SSL encryption.........................................................46
Install PFE keys (optional) ........................................................47
Configure security......................................................................49
Configure interswitch links.......................................................50
Task 5: Configure director network information (optional)........51
Task 6: Configure server password and network addresses.......55
Configure password...................................................................55
Configure private LAN addresses...........................................56
Configure public LAN addresses (optional) ..........................56
Task 7: Configure management server information.....................57
Access the management server desktop .................................57
Configure management server names ....................................58
Configure gateway and DNS server addresses .....................59
Task 8: Configure Windows operating system users....................61
Change default administrator password................................61
Add a new user...........................................................................61
Change user properties..............................................................62
Task 9: Set management server date and time ..............................63
Task 10: Configure the call-home feature (optional).....................65
Task 11: Assign user names and passwords ..................................66
Task 12: Configure the director to the management application 67
Task 13: Record or verify server restore information ...................68
Task 14: Verify director-to-server communication........................69
Task 15: Configure PFE key (optional) ...........................................70
Task 16: Configure management server (optional).......................72
Task 17: Set director date and time..................................................73
Task 18: Configure the Element Manager application .................74
Configure director identification .............................................75
Configure director parameters.................................................75
Configure fabric parameters.....................................................77
Configure ports...........................................................................79
Configure SNMP ........................................................................80

v
Contents
Configure threshold alerts.........................................................81
Enable EFCM Basic Edition and Telnet access .......................84
Configure, enable, and test e-mail notification.......................84
Configure and enable Ethernet events.....................................86
Configure, enable, and test call-home event notification......86
Configure security ......................................................................87
Configure interswitch links.......................................................88
Task 19: Back up configuration data................................................89
Task 20: Cable Fibre Channel ports .................................................91
Task 21: Configure Zoning (Optional) ............................................92
Task 22: Connect director to a fabric element (optional)..............92
Chapter 3 Maintenance analysis procedures (MAPS)
Factory defaults..................................................................................95
Quick start...........................................................................................95
MAP 0000: Start MAP......................................................................102
MAP 0100: Power distribution analysis........................................107
MAP 0200: POST failure analysis ..................................................110
MAP 0300: Loss of server communication ...................................114
MAP 0400: FRU failure analysis.....................................................124
MAP 0500: Port failure or link incident analysis.........................128
MAP 0600: Fabric or ISL problem analysis...................................141
Chapter 4 Repair information
Factory defaults.........................................................................156
Procedural notes........................................................................156
Obtaining log information..............................................................157
SAN management logs.............................................................157
Element Manager logs..............................................................159
EFCM Basic Edition logs..........................................................162
Obtaining port diagnostic information.........................................165
Port LED diagnostics................................................................165
Element Manager application diagnostics............................166
EFCM Basic Edition diagnostics.............................................172
Performing loopback tests ..............................................................175
Internal loopback test (Element Manager application).......175
External loopback test (Element Manager application) ......177
Internal loopback test (EFCM Basic Edition)........................178
External loopback test (EFCM Basic Edition) .......................180
Blocking and unblocking ports......................................................181
Block or unblock a port or port card (Element Manager appli-

SAN140M Installation and Service Manual
vi
cation).........................................................................................181
Block or unblock a port (EFCM Basic Edition).....................182
Swapping ports................................................................................183
Performing channel wrap tests (FICON) .....................................185
Collecting maintenance data..........................................................186
Collecting maintenance data (Element Management applica-
tion).............................................................................................186
Collecting maintenance data (EFCM Basic Edition) ...........187
Powering the director on or off......................................................188
Power-on procedure ................................................................188
Power-off procedure................................................................189
Setting the director online or offline.............................................190
Set online or offline (Element Manager application) ..........190
Set online or offline (EFCM Basic Edition) ...........................191
IML, IPL, or reset the director........................................................192
IML the director (CTP front panel)........................................192
IPL the director (Element Manager application) .................193
Reset the director (CTP front panel).....................................193
Cleaning fiber-optic components ..................................................194
Download and install firmware ....................................................195
Download and install firmware to director (Element Manag-
er application) ...........................................................................196
Download and install firmware to director (EFCM Basic Edi-
tion).............................................................................................198
Install or upgrade software............................................................199
Managing configuration data ........................................................202
Back up configuration (Element Manager application)......202
Restore configuration (Element Manager application).......202
Reset configuration data (Element Manager application)..203
Back up configuration (EFCM Basic Edition).......................205
Restore configuration (EFCM Basic Edition)........................206
Reset configuration data (EFCM Basic Edition)...................206
Chapter 5 Removal and replacement procedures (RRPs)
Factory defaults ........................................................................209
Procedural notes.......................................................................209
Removing and replacing FRUs...............................................210
ESD information .......................................................................210
Concurrent FRUs......................................................................212
Nonconcurrent FRU.................................................................212
RRP: CTP card..................................................................................213
RRP: Port module card (UPM and XPM).....................................218

vii
Contents
RRP: Optical transceiver (SFP and XFP).......................................223
RRP: Filler panel (UPM and XPM) ................................................227
RRP: Power supply..........................................................................229
RRP: AC module ..............................................................................232
RRP: Fan module..............................................................................235
RRP: Power/system error LED assembly ....................................239
RRP: SBAR assembly.......................................................................241
RRP: Backplane.................................................................................244
Chapter 6 Illustrated parts breakdown
RoHS Information.....................................................................251
Front-accessible FRUs......................................................................253
Rear-accessible FRUs .......................................................................255
Miscellaneous parts .........................................................................258
Power cords and receptacles ..........................................................259
Appendix A Event code tables
System events (000 through 199) ...................................................265
Power supply events (200 through 299) .......................................288
Fan module events (300 through 399) ..........................................292
CTP card events (400 through 499) ...............................................300
Port card (UPM and XPM) events (500 through 599) ................311
SBAR events (600 through 699) .....................................................323
Thermal events (800 through 899) ................................................329
Appendix B Director specifications
Physical characteristics.............................................................335
Power requirements ................................................................335
Heat dissipation .......................................................................335
Cooling airflow clearances (director chassis).....................336
Acoustical noise........................................................................336
Shipping and storage environment........................................336
Operating environment............................................................336
SANC40M equipment cabinet service clearances ......................337
Appendix C Management server and Ethernet hub
Management server description ....................................................339
Ethernet hub description.................................................................339
Appendix D Restore management server

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viii
Requirements ...................................................................................341
Restore management server procedure .......................................342
Glossary........................................................................................................................347
Notices .........................................................................................................................373
Trademarks.......................................................................................375
Electronic emission notices.............................................................375
Laser Compliance Statement ..................................................375
Federal Communications Commission (FCC) Class A State-
ment............................................................................................376
Industry Canada Class A Emission Compliance Statement ....
376
Avis de conformité à la réglementation d’Industrie Canada...
376
European Union (EU) Electromagnetic Compatibility Direc-
tive ..............................................................................................376
Germany Electromagnetic Compatibility Directive............377
People’s Republic of China Class A Electronic Emission
Statement ...................................................................................378
Korean Class A Electronic Emission Statement...................378
Japan VCCI Class A ITE Electronic Emission Statement....378
Index ...............................................................................................................................379

© Copyright IBM Corp. 2006 ix
Figures
1 Cabinet-mounted SAN140M directors and management server .............. 3
2 Director FRUs (front access) ........................................................................... 4
3 Director FRUs (rear access) ............................................................................. 5
4 UPM card LEDs and connectors .................................................................... 8
5 XPM card ........................................................................................................... 9
6 Small form-factor pluggable (SFP) transceiver .......................................... 10
7 Ten Gbps form-factor pluggable (XFP) transceiver .................................. 11
8 Torque tool and hex adapter ........................................................................ 16
9 Door key .......................................................................................................... 16
10 Loopback plug ................................................................................................ 16
11 Fiber-optic protective plug ........................................................................... 17
12 Null modem cable .......................................................................................... 17
13 Patch cable and MDI selector configuration .............................................. 28
14 Mounting bracket installation (Ethernet hub) ........................................... 29
15 AC power connections (director) ................................................................. 32
16 Identification view ......................................................................................... 35
17 Date time view ................................................................................................ 36
18 Parameters view ............................................................................................. 36
19 Fabric parameters view ................................................................................. 38
20 Network view ................................................................................................. 40
21 Basic information view .................................................................................. 42
22 SNMP view ..................................................................................................... 43
23 CLI view .......................................................................................................... 45
24 OSMS view ...................................................................................................... 45
25 SSL view .......................................................................................................... 47
26 Maintenance feature installation view ........................................................ 49
27 Connection description dialog box .............................................................. 53
28 Identification changes dialog box ................................................................ 59
29 Internet protocol (TCP/IP) properties dialog box ..................................... 60
30 Add new user wizard .................................................................................... 62
31 Properties dialog box (General tab) ............................................................. 63
32 Date/time properties dialog box (Time Zone tab) .................................... 64
33 Date/time properties dialog box (Date & Time tab) ................................. 65
34 Add user dialog box ....................................................................................... 66
35 Address properties dialog box (IP Address page) .................................... 68
36 New feature key dialog box .......................................................................... 72
37 Configure date and time dialog box ............................................................ 73
38 Configure identification dialog box ............................................................. 75
39 Configure switch parameters dialog box .................................................... 76

SAN140M Installation and Service Manual
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40 Configure fabric parameters dialog box ..................................................... 77
41 Configure ports dialog box ........................................................................... 79
42 Configure SNMP dialog box ........................................................................ 81
43 New threshold alert dialog box (Screen 1) ................................................. 82
44 New threshold alert dialog box (Screen 2) ................................................. 83
45 New threshold alert dialog box (Screen 3) ................................................. 84
46 Email event notification setup dialog box .................................................. 85
47 InCD icon (unformatted CD) ........................................................................ 90
48 Daisy-chained Ethernet hubs ..................................................................... 117
49 UPM (or XPM) card diagram (front) ......................................................... 137
50 UPM (or XPM) card diagram (rear) .......................................................... 138
51 Port list view ................................................................................................. 167
52 Port properties dialog box .......................................................................... 169
53 Port technology dialog box ......................................................................... 171
54 Port list view ................................................................................................. 172
55 Port diagnostics dialog box ........................................................................ 176
56 Diagnostics view .......................................................................................... 179
57 Basic information view ................................................................................ 182
58 Swap ports dialog box ................................................................................. 184
59 Save data collection dialog box .................................................................. 186
60 System files view .......................................................................................... 187
61 Switch view ................................................................................................... 191
62 Clean fiber-optic components .................................................................... 195
63 Firmware library dialog box ....................................................................... 196
64 Firmware upgrade view .............................................................................. 198
65 InstallShield wizard dialog box ................................................................. 200
66 Address properties dialog box ................................................................... 204
67 Backup configuration view ......................................................................... 205
68 Restore configuration view ......................................................................... 206
69 ESD grounding points ................................................................................. 211
70 CTP card removal and replacement .......................................................... 215
71 UPM (shown) or XPM card removal and replacement .......................... 220
72 SFP (shown) or XFP optical transceiver removal and replacement ..... 225
73 UPM or XPM filler panel removal and replacement ............................. 228
74 Power supply removal and replacement .................................................. 230
75 AC module removal and replacement ...................................................... 233
76 Fan module removal and replacement ..................................................... 237
77 Power/System error LED assembly removal and replacement ........... 240
78 SBAR assembly removal and replacement ............................................... 242
79 Backplane removal and replacement ........................................................ 246
80 Front-accessible FRUs .................................................................................. 253
81 Rear-accessible FRUs (part 1) ..................................................................... 255
82 Rear-accessible FRUs (part 2) ..................................................................... 257

xi
Figures
83 Miscellaneous parts ...................................................................................... 258
84 Power cords and receptacles ....................................................................... 259
85 24-Port Ethernet hub .................................................................................... 340

SAN140M Installation and Service Manual
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© Copyright IBM Corp. 2006 xiii
Tables
1 IBM products and SAN management documentation ........................... xvi
2 Element Manager alert symbols, messages, and status ........................... 15
3 Factory-set defaults (director) ...................................................................... 23
4 Installation Task summary ........................................................................... 24
5 Operational states and symbols ................................................................... 70
6 Factory-set defaults ........................................................................................ 95
7 MAP summary ............................................................................................... 95
8 Event codes versus maintenance action ...................................................... 96
9 MAP 100 event codes ................................................................................... 107
10 MAP 200 event codes ................................................................................... 110
11 MAP 200: byte 0 FRU codes ........................................................................ 110
12 MAP 300 error messages ............................................................................. 116
13 MAP 400: Event codes ................................................................................. 124
14 MAP 500: Event codes ................................................................................. 128
15 Link incident messages ................................................................................ 129
16 Invalid attachment reasons and actions .................................................... 130
17 Inactive port reasons and actions ............................................................... 135
18 MAP 600 event codes ................................................................................... 141
19 E_Port segmentation reasons and actions ................................................ 143
20 Port fence codes and actions ....................................................................... 148
21 Fabric merge failure reasons and actions ................................................. 151
22 Factory-set defaults ...................................................................................... 156
23 Port operational states ................................................................................. 165
24 Factory-set defaults ...................................................................................... 209
25 Concurrent FRUs .......................................................................................... 212
26 Nonconcurrent FRU ..................................................................................... 212
27 Front-accessible FRU parts list ................................................................... 254
28 Rear-accessible FRU parts list (part 1) ....................................................... 256
29 Rear-accessible FRU parts list (part 2) ....................................................... 257
30 Miscellaneous parts ...................................................................................... 258
31 Power cord and receptacle list ................................................................... 260

SAN140M Installation and Service Manual
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© Copyright IBM Corp. 2006 xv
Preface
This publication is part of a documentation suite that supports the
IBM TotalStorage SAN140M director.
Who should use this manual
This publication is intended for use by installation and service
representatives experienced with the director, storage area network
(SAN) technology, and Fibre Channel technology.
The IBM TotalStorage SAN140M director is to be installed and
serviced by qualified IBM service representatives only. The director
contains no customer-serviceable parts that require internal access to
the product during normal operation or prescribed maintenance
conditions.
Related publications
Other publications that provide additional information about the
director include:
•IBM TotalStorage Products in a SAN Environment Planning Manual,
GC26-7675.
•EFC Manager Software Release 9.0 User Manual, 620-000170.
•Element Manager User Manual, 620-000153.
•EFCM Basic Edition User Manual, 620-000240.
•SNMP Support Manual, 620-000131.
•E/OS Command Line Interface User Manual, 620-000134.
•IBM TotalStorage SANC40M Cabinet Installation and Service Manual,
GC26-7746.
•IBM eServer Safety Notices, G229-9054.

SAN140M Installation and Service Manual
xvi
IBM and McDATA publications
Some of the documentation that is applicable to IBM TotalStorage
products is provided by McDATA Corporation. The documents often
are identified by a McDATA product name that corresponds to the
IBM product name. Table 1 lists the IBM product name, the
corresponding McDATA product name, the applicable software, and
the documentation that is relevant to the product.
Table 1 IBM products and SAN management documentation
IBM TotalStorage
product name,
and machine type
and model McDATA product
name
Related firmware
and SAN
management
product Relevant documentation
SAN12M-1 Switch
• 2026-E12
• 2026-12E
Sphereon 4300
Switch •E/OS
•EFCMBasic
Edition
•
EFCM Basic Edition User Manual (620-000240)
•
E/OS SNMP Support Manual (620-000131)
•
E/OS Command Line Interface User Manual (620-000134)
SAN24M-1 Switch
• 2026-224 Sphereon 4500
Switch •E/OS
•EFCM
• Element
Manager
•EFCMBasic
Edition
•
EFC Manager Software Release 9.0 User Manual,
620-000170.
•
Sphereon 4500 Switch Element Manager User Manual
(620-000175)
•
EFCM Basic Edition User Manual (620-000240)
•
E/OS SNMP Support Manual (620-000131)
•
E/OS Command Line Interface User Manual (620-000134)
SAN32M-1 Switch
• 2027-232 Sphereon 3232
Switch •E/OS
•EFCM
• Element
Manager
•EFCMBasic
Edition
•
EFC Manager Software Release 9.0 User Manual,
620-000170.
•
Sphereon 3032 and 3232 Fabric Switch Element Manager
User Manual
(620-000173)
•
EFCM Basic Edition User Manual (620-000240)
•
E/OS SNMP Support Manual (620-000131)
•
E/OS Command Line Interface User Manual (620-000134)
SAN16M-2 Switch
• 2026-416
• 2026-16E
Sphereon 4400
Switch •E/OS
•EFCM
• Element
Manager
•EFCMBasic
Edition
•
EFC Manager Software Release 9.0 User Manual,
620-000170.
•
Sphereon 4400 Switch Element Manager User Manual
(620-000241)
•
EFCM Basic Edition User Manual (620-000240)
•
E/OS SNMP Support Manual (620-000131)
•
E/OS Command Line Interface User Manual (620-000134)

xvii
Preface
Ordering printed manuals
To order a printed copy of this publication, contact your IBM Branch
office or you can locate (and purchase) books online at:
http://www.elink.ibmlink.ibm.com/public/applications/publications/cgib
in/pbi.cgi?.
Where to get help
To contact IBM for technical support, which includes hardware
support, all product repairs, and ordering of spare parts, go to:
http://www.ibm.com/servers/storage/support/san/index.html.
You can also contact IBM within the United States at
1-800-IBMSERV (1-800-426-7378). For support outside the United
States, you can find the appropriate service number at
http://www.ibm.com/planetwide/.
SAN32M-2 Switch
• 2026-432
• 2026-32E
Sphereon 4700
Switch •E/OS
•EFCM
• Element
Manager
•EFCMBasic
Edition
•
EFC Manager Software Release 9.0 User Manual,
620-000170.
•
Sphereon 4700 Switch Element Manager User Manual
(620-000242)
•
EFCM Basic Edition User Manual (620-000240)
•
E/OS SNMP Support Manual (620-000131)
•
E/OS Command Line Interface User Manual (620-000134)
SAN140M director
• 2027-140 Intrepid 6140
director •E/OS
•EFCM
• Element
Manager
•EFCMBasic
Edition
•
EFC Manager Software Release 9.0 User Manual,
620-000170.
•
Intrepid 6140 and 6064 Directors Element Manager User
Manual (620-000153)
•
EFCM Basic Edition User Manual (620-000240)
•
E/OS SNMP Support Manual (620-000131)
•
E/OS Command Line Interface User Manual (620-000134)
Table 1 IBM products and SAN management documentation (Continued)
IBM TotalStorage
product name,
and machine type
and model McDATA product
name
Related firmware
and SAN
management
product Relevant documentation

SAN140M Installation and Service Manual
xviii
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