IBM 8649 - Eserver xSeries 225 Operating instructions

IBM xSeries 225 Ty p es 8649
Hardware Maintenance Manual and
Troubleshooting Guide
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IBM xSeries 225 Ty p es 8649
Hardware Maintenance Manual and
Troubleshooting Guide
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Note
Before using this information and the product it supports, be sure to read Appendix C, “Notices,” on page 173
The most recent version of this document is available at http://www.ibm.com/support on the World Wide Web.
Ninth Edition (February 2007)
©Copyright International Business Machines Corporation 2004. All rights reserved.
US Government Users Restricted Rights –Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

About this manual
This manual contains diagnostic information, aSymptom-to-FRU index, service
information, error codes, error messages, and configuration information for the IBM®
xSeries®225 Type 8649.
Important: The field replaceable unit (FRU) procedures are intended for trained
servicers who are familiar with IBM xSeries products. See Chapter 7, “Parts listing
Type 8649,” on page 121 to determine if the component being replaced is a
customer replaceable unit (CRU) or afield replaceable unit (FRU).
Important safety information
Be sure to read all caution and danger statements in this book before performing
any of the instructions. See “Safety information” on page 129
Leia todas as instruções de cuidado eperigo antes de executar qualquer operação.
Prenez connaissance de toutes les consignes de type Attention et Danger avant de
procéder aux opérations décrites par les instructions.
Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.
Accertarsi di leggere tutti gli avvisi di attenzione edi pericolo prima di effettuare
qualsiasi operazione.
Lea atentamente todas las declaraciones de precaución ypeligro ante de llevar a
cabo cualquier operación.
WARNING: Handling the cord on this product or cords associated with accessories
sold with this product, will expose you to lead, achemical known to the State of
California to cause cancer, and birth defects or other reproductive harm. Wash
hands after handling.
ADVERTENCIA: El contacto con el cable de este producto ocon cables de
accesorios que se venden junto con este producto, pueden exponerle al plomo, un
elemento químico que en el estado de California de los Estados Unidos está
considerado como un causante de cancer yde defectos congénitos, además de
otros riesgos reproductivos. Lávese las manos después de usar el producto.
Online support
You can download the most current diagnostic, BIOS flash, and device driver files
from http://www.ibm.com/support on the World Wide Web.
©Copyright IBM Corp. 2004 iii

iv IBM xSeries 225 Types 8649: Hardware Maintenance Manual and Troubleshooting Guide

Contents
About this manual ....................... iii
Important safety information .................... iii
Online support ......................... iii
Chapter 1. Introducing the IBM xSeries 225 Type 8649 server.......1
Related publications .......................1
Notices and statements used in this publication .............2
Features and specifications.....................3
Controls and indicators ......................4
Chapter 2. Configuring your server .................7
Using the Configuration/Setup Utility program ..............7
Starting the Configuration/Setup Utility program ............8
Configuration/Setup Utility menu choices ...............8
Passwords .........................10
Using the ServerGuide Setup and Installation CD ............11
ServerGuide features .....................11
Setup and configuration overview .................12
System Partition .......................13
Typical operating system installation ................13
Setting up or updating multiple servers ...............14
Installing your operating system without ServerGuide ..........14
Using the RAID Configuration programs................14
Using the LSI Logic Configuration Utility program ...........15
Using ServeRAID Manager ...................16
Configuring the Gigabit Ethernet controller ...............16
Chapter 3. Diagnostics .....................19
General checkout ........................19
Checkout procedure ......................20
Diagnostic tools overview .....................20
POST error codes and messages ..................21
Error logs ..........................21
Viewing error logs from the Configuration/Setup Utility program ......21
Viewing error logs from diagnostic programs .............22
ServerGuide error symptoms....................22
Small computer system interface messages ..............22
Diagnostic programs, error codes, and messages ............22
Text messages ........................24
Starting the diagnostic programs .................24
System-board error LEDs ....................26
Diagnostic error code tables ...................26
Recovering from aPOST/BIOS update failure .............27
Erasing alost or forgotten password (clearing CMOS) ..........28
Power checkout ........................29
Troubleshooting the Ethernet controller ................29
Network connection problems ..................29
Ethernet controller troubleshooting chart ..............30
Ethernet controller messages ..................31
Chapter 4. Installing options ...................33
Installation guidelines ......................33
System reliability considerations .................33
©Copyright IBM Corp. 2004 v

Handling static-sensitive devices .................34
Server power features ......................34
Turning on the server .....................34
Turning off the server .....................35
Removing the side cover .....................36
Removing the bezel .......................37
Removing and installing the support bracket ..............38
Working with adapters ......................39
Adapter considerations .....................39
Installing an adapter ......................40
Cabling an optional SCSI adapter .................43
Installing internal drives......................44
Internal drive bays ......................44
Working with hot-swap drives ..................46
Installing non-hot-swap hard disk drives...............48
Installing a5.25-inch removable-media drive .............51
Power and signal cables for internal drives .............54
Installing memory modules ....................55
Installing an additional microprocessor ................57
Configuring the operating system .................57
Installing the additional microprocessor ...............58
Installing asecurity rope clip ....................61
Replacing ahot-swap power supply .................62
Replacing the battery ......................64
Completing the option installation ..................66
Replacing the bezel ......................66
Replacing the side cover ....................67
Updating your server configuration.................67
Connecting external options ....................68
Installing the server in arack....................68
Input/output ports ........................69
Audio connectors .......................69
Auxiliary-device (pointing-device) connector .............70
Ethernet (RJ-45) connector ...................70
Keyboard connector ......................70
Parallel connector .......................70
Serial connectors .......................71
Ultra320 SCSI connector ....................71
Universal Serial Bus connectors .................72
Video connector .......................73
Chapter 5. Field replaceable units .................75
Power button .........................75
Microprocessor and heat sink ...................77
Thermal grease.........................78
Hot-swap hard disk drive cage ...................79
Hot-swap backplane .......................80
Non-hot swap power supply ....................81
Front fan ...........................83
Rear fans ...........................85
Mini-PCI video adapter ......................86
Removing the system board ....................89
System-board option connectors ..................91
System-board internal connectors ..................91
System-board external connectors..................92
System-board error LEDs .....................92
vi IBM xSeries 225 Types 8649: Hardware Maintenance Manual and Troubleshooting Guide

CD-ROM drive .........................94
Diskette drive .........................95
Top/side cover .........................96
Bezel-release latch .......................97
Handle assembly ........................99
Rear-adapter retainer ...................... 100
Chapter 6. Symptom-to-FRU index ................ 101
Beep symptoms ........................ 101
No-beep symptoms ....................... 103
Diagnostic error codes ..................... 103
Error symptoms ........................ 106
Hot-swap power-supply LED errors ................. 109
POST error codes .......................110
Service processor error codes ...................114
SCSI error codes .......................114
Temperature error messages ...................114
Fan error messages ......................115
Power error messages......................115
System shutdown .......................116
Voltage related system shutdown .................116
Temperature related system shutdown ...............116
DASD checkout ........................117
Host built-in self test (BIST) ....................117
Bus fault messages.......................117
Undetermined problems .....................118
Problem determination tips ....................119
Chapter 7. Parts listing Type 8649 ................ 121
System replaceable units..................... 122
Keyboards (CRUs) ....................... 124
Power cords (CRUs) ...................... 125
Appendix A. Getting help and technical assistance .......... 127
Before you call ........................ 127
Using the documentation..................... 127
Getting help and information from the World Wide Web ......... 127
Software service and support ................... 128
Hardware service and support ................... 128
Appendix B. Related service information .............. 129
Safety information ....................... 129
General safety ....................... 129
Electrical safety ....................... 130
Safety inspection guide .................... 131
Handling electrostatic discharge-sensitive devices .......... 132
Grounding requirements .................... 132
Safety notices (multilingual translations) .............. 132
Appendix C. Notices ...................... 173
Edition notice ......................... 173
Trademarks.......................... 174
Important notes ........................ 174
Product recycling and disposal .................. 175
Battery return program ..................... 175
Electronic emission notices .................... 176
Contents vii

Federal Communications Commission (FCC) statement ........ 176
Industry Canada Class Aemission compliance statement ........ 176
Australia and New Zealand Class Astatement ............ 176
United Kingdom telecommunications safety requirement ........ 176
European Union EMC Directive conformance statement ........ 177
Taiwanese Class Awarning statement ............... 177
Chinese Class Awarning statement ................ 177
Japanese Voluntary Control Council for Interference (VCCI) statement 177
Index ............................ 179
viii IBM xSeries 225 Types 8649: Hardware Maintenance Manual and Troubleshooting Guide