Overland Storage Neo Series Library User manual

Neo Series™ Library
Service Manual
P/N 104241-xxx
Revision A February 2002
N eo Series

Neo Series™ Service Manual
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Neo Series Libraries Preface t i
Purpose of This Manual
This manual provides step-by-step installation instructions, and information required for ongoing
use and maintenance for the Neo Series™Libraries. This manual is written for the service provider
of this equipment. The following information is contained in this manual:
Chapter 1: “Illustrated Parts Catalog” - Provides an illustrated parts and spares list.
Includes graphic representations of Neo Series Libraries.
Chapter 2: “Servicing the Neo Series 2000” - Presents step-by-step procedures for remov-
ing and replacing Neo Series™ 2000 Library components.
Chapter3 “Servicing the Neo Series 4000” - Presents step-by-step procedures for remov-
ing and replacing Neo Series™ 4000 Library components.
Chapter 4: “Operation” - Describes front panel operations for the Neo Series Library along
with inserting and removing tape cartridges, and tape requirements.
Chapter 5: “Troubleshooting” - Describes the Power-On-Self-Test (POST) diagnostic test,
codes and correction procedures for Neo Series Libraries.
Chapter 6: “Connectors, Switches and Indicators” - Lists and Describes the connectors,
switches, and LED indicators for the Neo Series Libraries
Appendix A: “Specification” - Contains Neo Series Library specifications, and EMI compli-
ance information.
Appendix B: “Vertical Axis Alignment” - Presents step-by-step procedures for aligning the
vertical axis assembly. This procedure is required when components are
removed or replaced
Appendix C: “Elevator Assembly Installation” - Presents procedures for Elevator installa-
tion including: rack preparation, minimum firmware, mechanical installation,
configuration and cabling.
Preface

ii u Preface Neo Series Libraries
P REFACE

iii
Purpose of This Manual ................................................................................. -i
Chapter 1 - Illustrated Parts Catalog
Introduction ................................................................................................. 1-1
Figure 1–1 Neo Series™ Library Modules ............................................. 1-1
Mechanical Parts Exploded View ............................................................... 1-2
Figure 1–2 Neo Series 2000 Mechanical Parts........................................ 1-2
Table 1-1 Neo Series 2000 Mechanical Parts List................................... 1-2
Figure 1–3 Neo Series 4000 Mechanical Parts........................................ 1-3
Table 1-2 Mechanical Spare Parts List.................................................... 1-3
Electrical Parts Exploded View .................................................................. 1-4
Figure 1–4 Neo Series™ 2000 Electrical Parts....................................... 1-4
Table 1-3 Electrical Spare Parts List....................................................... 1-4
Figure 1–5 Neo Series™ 4000 Electrical Parts....................................... 1-5
Table 1-4 Electrical Spare Parts List....................................................... 1-5
Chapter 2 - Servicing the Neo Series 2000
Introduction ................................................................................................. 2-1
Electrostatic Discharge Information ..................................................... 2-1
Preparation Procedures ......................................................................... 2-1
Weight Warning ................................................................................... 2-2
Emergency Magazine Removal .................................................................. 2-3
Figure 2–1 Manual Door Release............................................................ 2-3
Figure 2–2 Magazine Removal................................................................ 2-3
Library Covers Remove and Replace ......................................................... 2-4
Tabletop Model Cover Removal .......................................................... 2-4
Figure 2–3 Tabletop Model Outer Skin Removal ................................... 2-4
Tabletop Model Cover Replacement .................................................... 2-4
Library Inside Covers ........................................................................... 2-4
Front Chassis Cover Removal ................................................................... 2-4
Front Chassis Cover Replacement ............................................................ 2-5
Fan Cover Assembly Removal ................................................................. 2-5
Figure 2–4 Cooling Fan Disconnect........................................................ 2-5
Fan Cover Assembly Replacement ........................................................... 2-5
Power Supply Receiver Cover Removal ................................................... 2-5
Figure 2–5 Tabletop Model Cover Removal........................................... 2-6
Power Supply Receiver Cover Replacement ............................................ 2-6
Parking the Shuttle Assembly Robotics for Service or Shipment .............. 2-7
If the library is operational ................................................................... 2-7
If the library is not operational ............................................................. 2-7
Table of Contents

iv
T ABLE OF C ONTENTS ( CONT ’ D )
Figure 2–6 Shuttle Brake Release ........................................................... 2-8
Figure 2–7 Shuttle Assembly in Parked Position.................................... 2-8
Front Panel Remove and Replace ............................................................... 2-9
Front Panel Removal ............................................................................ 2-9
Figure 2–8 Control Panel Board.............................................................. 2-9
Figure 2–9 Front Panel Removal........................................................... 2-10
Front Panel Replacement ................................................................... 2-10
Figure 2–10 Routing Front Panel Cables .............................................. 2-11
Figure 2–11 Powering up the Library.................................................... 2-12
GUI Assembly Remove and Replace ....................................................... 2-13
GUI Assembly Removal .................................................................... 2-13
Figure 2–12 GUI Assembly Remove and Replace................................ 2-13
GUI Assembly Replacement .............................................................. 2-13
Figure 2–13 Powering up the Library.................................................... 2-14
Front Panel LED Remove and Replace .................................................... 2-15
Front Panel LED Removal ................................................................. 2-15
Figure 2–14 Front Panel LED Remove................................................. 2-15
Front Panel LED Replacement ........................................................... 2-15
Figure 2–15 Powering up the Library.................................................... 2-16
Front Panel Door Latch Remove and Replace .......................................... 2-17
Front Panel Door Latch Removal ....................................................... 2-17
Figure 2–16 Front Panel Solenoids Cable Tie....................................... 2-17
Figure 2–17 Front Panel Solenoid Remove and Replace...................... 2-18
Front Panel Door Latch Replacement ................................................ 2-18
Figure 2–18 Powering up the Library.................................................... 2-19
Drive Shoe Assembly Remove and Replace ............................................ 2-20
Drive Shoe Assembly Removal ......................................................... 2-20
If the Library Will Remain Operational: ................................................. 2-20
If the library Will Not Be operational: .................................................... 2-20
Figure 2–19 Removing a Tape Drive .................................................... 2-21
Drive Shoe Assembly Replacement ................................................... 2-21
Figure 2–20 Installing a Tape Drive...................................................... 2-21
Figure 2–21 Powering up the Library.................................................... 2-22
Elevator Opto Sensor Remove and Replace ............................................. 2-23
Elevator Opto Sensor Removal .......................................................... 2-23
Figure 2–22 Access Plate Removal....................................................... 2-23
Figure 2–23 Elevator Opto Sensor ........................................................ 2-24
Elevator Opto Sensor Replacement .................................................... 2-24
Figure 2–24 Powering up the Library.................................................... 2-25
Control Panel PCB Remove and Replace ................................................. 2-26
Control Panel PCB Removal .............................................................. 2-26
Figure 2–25 Control Panel PCB Remove and Replace......................... 2-26
Control Panel PCB Replacement ....................................................... 2-26
Figure 2–26 Powering up the Library.................................................... 2-27

v
T ABLE OF C ONTENTS ( CONT ’ D )
Magazine Interlock Solenoid Assembly ................................................... 2-28
Magazine Interlock Solenoid Removal .............................................. 2-28
Figure 2–27 Mail Slot Solenoid Remove and Replace.......................... 2-28
Magazine Interlock Solenoid Replacement ........................................ 2-28
Figure 2–28 Powering up the Library.................................................... 2-29
Library Controller Card Remove and Replace ......................................... 2-30
Library Controller Removal. .............................................................. 2-30
Figure 2–29 Library Controller Card Removal..................................... 2-30
Library Controller Replacement ......................................................... 2-30
Figure 2–30 Powering up the Library.................................................... 2-31
Fibre Channel Option Card Remove and Replace .................................... 2-32
FCO Card Removal ............................................................................ 2-32
Figure 2–31 FCO Card Removal........................................................... 2-32
FCO Card Replacement ..................................................................... 2-32
Figure 2–32 FCO Card Replacement .................................................... 2-33
Figure 2–33 Powering up the Library.................................................... 2-33
Power Supply Remove and Replace ......................................................... 2-34
Power Supply Removal ...................................................................... 2-34
Figure 2–34 Power Supply Remove and Replace................................. 2-34
Power Supply Replacement ............................................................... 2-34
Figure 2–35 Powering up the Library.................................................... 2-35
Power Supply Receiver Remove and Replace .......................................... 2-36
Power Supply Receiver Removal ....................................................... 2-36
Figure 2–36 Power Supply Receiver Remove and Replace.................. 2-36
Power Supply Receiver Replacement ................................................ 2-37
Figure 2–37 Powering up the Library.................................................... 2-37
Card Cage Fan Remove and Replace ....................................................... 2-38
Card Cage Fan Removal .................................................................... 2-38
Figure 2–38 Card Cage Backplane Assembly....................................... 2-38
Figure 2–39 Card Cage Backplane Connector Access Plate Removal.. 2-39
Figure 2–40 Card Cage Fan Removal ................................................... 2-39
Card Cage Fan Replacement .............................................................. 2-40
Figure 2–41 Powering up the Library.................................................... 2-40
Card Cage/Back Plane Remove and Replace ........................................... 2-41
Card Cage/Back Plane Removal ........................................................ 2-41
Figure 2–42 Card Cage Back Plane Assembly Removal ...................... 2-42
Card Cage/Back Plane Replacement .................................................. 2-42
Figure 2–43 Powering up the Library.................................................... 2-43
SCSI I/O Board and Plug Assembly ......................................................... 2-45
SCSI I/O Board and Plug Assembly Removal ................................... 2-45
Figure 2–44 SCSI I/O Board Removal.................................................. 2-46
Figure 2–45 SCSI I/O Board / Plug Assembly...................................... 2-46
SCSI I/O Board and Plug Assembly Replacement ............................ 2-46
Figure 2–46 Powering up the Library.................................................... 2-47

vi
T ABLE OF C ONTENTS ( CONT ’ D )
Drive Shield Remove and Replace ........................................................... 2-48
Drive Shield Removal ........................................................................ 2-48
Figure 2–47 Tape Drive Shield Removal.............................................. 2-48
Tape Drive Shield Replacement ......................................................... 2-48
Figure 2–48 Powering up the Library.................................................... 2-49
Drive Guides Remove and Replace .......................................................... 2-50
Drive Guides Removal ....................................................................... 2-50
Figure 2–49 Drive Guide Removal ....................................................... 2-50
Drive Guides Replacement ................................................................. 2-50
Figure 2–50 Powering up the Library.................................................... 2-51
Magazine Opto Sensors ............................................................................ 2-52
Magazine Opto Sensors Removal ...................................................... 2-52
Figure 2–51 Magazine Opto Sensor...................................................... 2-52
Magazine Opto Sensors Replacement ................................................ 2-52
Figure 2–52 Powering up the Library.................................................... 2-53
Shuttle Assembly Track Sensor Remove and Replace ............................. 2-54
Shuttle Assembly Track Sensor Removal .......................................... 2-54
Figure 2–53 Shuttle Assembly Track Sensor Removal......................... 2-55
Shuttle Assembly Track Sensor Replacement ................................... 2-55
Figure 2–54 Powering up the Library.................................................... 2-56
Shuttle Assembly Robotics Remove and Replace .................................... 2-57
Shuttle Assembly Robotics Removal ................................................. 2-57
Figure 2–55 Shuttle Assembly Removal............................................... 2-58
Shuttle Assembly Robotics Replacement .......................................... 2-58
Figure 2–56 Installing Flex Chain On Robot ........................................ 2-59
Figure 2–57 Powering up the Library.................................................... 2-60
Bar Code Reader Remove and Replace .................................................... 2-61
Bar Code Reader Removal ................................................................. 2-61
Figure 2–58 Bar Code Reader Removal................................................ 2-61
Bar Code Reader Replacement .......................................................... 2-61
Figure 2–59 Powering up the Library.................................................... 2-62
Flex Cable/Chain Assembly ..................................................................... 2-63
Flex Cable/Chain Assembly Removal ............................................... 2-63
Figure 2–60 Shuttle Assembly In Parked Position................................ 2-64
Figure 2–61 J6 and J3 Removal ............................................................ 2-64
Figure 2–62 Flex Chain Removal.......................................................... 2-65
Figure 2–63 Removing Flex Chain from Shuttle Assembly ................. 2-66
Flex Cable/Chain Assembly Replacement ......................................... 2-66
Figure 2–64 Installing Flex Chain on Robot ......................................... 2-67
Figure 2–65 Powering up the Library.................................................... 2-68
Cable Support Rod .................................................................................... 2-69
Cable Support Rod Removal .............................................................. 2-69
Figure 2–66 Cable Support Rod Removal............................................. 2-69
Cable Support Rod Replacement ....................................................... 2-69

vii
T ABLE OF C ONTENTS ( CONT ’ D )
Figure 2–67 Powering up the Library.................................................... 2-70
Chapter 3 - Servicing the Neo Series 4000
Introduction ................................................................................................. 3-1
Electrostatic Discharge Information ..................................................... 3-1
Preparation Procedures ......................................................................... 3-1
Weight Warning ................................................................................... 3-2
Emergency Magazine Removal .................................................................. 3-3
Figure 3–1 Manual Door Release............................................................ 3-3
Figure 3–2 Magazine Removal................................................................ 3-4
Library Covers Remove and Replace ......................................................... 3-5
Tabletop Cover Removal ..................................................................... 3-5
Figure 3–3 Tabletop Model Tabletop Cover Removal............................ 3-5
Tabletop Cover Replacement ............................................................... 3-5
Library Inside Covers ........................................................................... 3-5
Front Chassis Cover Removal ................................................................... 3-5
Front Chassis Cover Replacement ............................................................ 3-6
Fan Cover Assembly Removal ................................................................. 3-6
Figure 3–4 Cooling Fan Disconnect........................................................ 3-6
Fan Cover Assembly Replacement ........................................................... 3-6
Power Supply Receiver Cover Removal ................................................... 3-7
Figure 3–5 Inside Covers Removal ......................................................... 3-7
Power Supply Receiver Cover Replacement ............................................ 3-7
Parking the Shuttle Assembly Robotics for Service or Shipment .............. 3-8
If the library is operational ................................................................... 3-8
If the library is not operational ............................................................. 3-8
Figure 3–6 Shuttle Brake Release............................................................ 3-9
Figure 3–7 Shuttle Assembly in Parked Position.................................... 3-9
Front Panel Remove and Replace ............................................................. 3-10
Front Panel Removal .......................................................................... 3-10
Figure 3–8 Front Panel Remove............................................................ 3-11
Figure 3–9 Front Panel Removed.......................................................... 3-11
Front Panel Replacement ................................................................... 3-12
Figure 3–10 Applying Power ................................................................ 3-12
GUI Assembly Remove and Replace ....................................................... 3-13
GUI Assembly Removal .................................................................... 3-13
Figure 3–11 GUI Assembly Remove and Replace................................ 3-13
GUI Assembly Replacement .............................................................. 3-13
Figure 3–12 Applying Power ................................................................ 3-14
Front Panel LED Remove and Replace .................................................... 3-15
Front Panel LED Removal ................................................................. 3-15
Figure 3–13 LED Remove and Replace................................................ 3-15
Front Panel LED Replacement ........................................................... 3-15

viii
T ABLE OF C ONTENTS ( CONT ’ D )
Figure 3–14 Powering up the Library.................................................... 3-16
Front Panel Latch Assembly Remove and Replace .................................. 3-17
Front Panel Latch Assembly Removal ............................................... 3-17
Figure 3–15 Front Panel Latch Assembly ............................................. 3-17
Front Panel Latch Assembly Replacement ........................................ 3-18
Figure 3–16 Applying Power ................................................................ 3-18
Drive Shoe Assembly Remove and Replace ............................................ 3-19
Drive Shoe Assembly Removal ......................................................... 3-19
If the Library Will Remain Operational: ................................................. 3-19
If the library Will Not Be operational: .................................................... 3-19
Figure 3–17 Removing a Drive Shoe Assembly ................................... 3-20
Drive Shoe Assembly Replacement ................................................... 3-21
Figure 3–18 Installing a Tape Drive...................................................... 3-21
Control Panel PCB Remove and Replace ................................................. 3-22
Control Panel PCB Removal .............................................................. 3-22
Figure 3–19 Control Panel PCB Mounting Screws............................... 3-22
Figure 3–20 Control Panel PCB Connections....................................... 3-23
Control Panel PCB Replacement ....................................................... 3-23
Figure 3–21 Applying Power ................................................................ 3-24
Mail Slot Interlock .................................................................................... 3-25
Mail Slot Interlock Removal .............................................................. 3-25
Figure 3–22 Control Panel PCB Cover Plate ........................................ 3-25
Figure 3–23 Magazine/Mail Slot Interlock Mounting Screws.............. 3-26
Mail Slot Interlock Replacement ........................................................ 3-26
Figure 3–24 Applying Power ................................................................ 3-27
Magazine Interlock Assembly .................................................................. 3-28
Magazine Interlock Removal ............................................................. 3-28
Figure 3–25 Control Panel PCB Cover Plate ........................................ 3-28
Figure 3–26 Interlock Mounting Screws............................................... 3-29
Magazine Interlock Replacement ....................................................... 3-29
Figure 3–27 Applying Power ................................................................ 3-30
Library Controller Card Remove and Replace ......................................... 3-31
Library Controller Removal. .............................................................. 3-31
Figure 3–28 Library Controller Card Removal..................................... 3-31
Library Controller Replacement ......................................................... 3-32
Figure 3–29 Applying Power ................................................................ 3-32
Fibre Channel Option Card Remove and Replace .................................... 3-33
FCO Card Removal ............................................................................ 3-33
Figure 3–30 FCO Card Removal........................................................... 3-33
FCO Card Replacement ..................................................................... 3-33
Figure 3–31 FCO Card Replacement .................................................... 3-34
Figure 3–32 Apply Power...................................................................... 3-34
Partitioning Controller Card Remove and Replace .................................. 3-35
FCO Card Removal ............................................................................ 3-35