ICP DAS USA M2M-720-A Installation guide

M2M-720-A FAQ (Version 1.20, Oct/2012) PAGE：1
TM
M2M‐720‐A

FAQ
Version1.20

M2M-720-A FAQ (Version 1.20, Oct/2012) PAGE：2
Contents
Q1: PWR LED indication of M2M-720-A is always turned off…………. 3
Q2: SA1 and SA2 of M2M-720-A is always turned on………………….. 3
Q3: SA1 and SA2 LED of M2M-720-A flash slowly at the same time and
keep the state long…………………………………………………………3
Q4: The audio quality of M2M-720-A is bad……………………………..3
Q5: M2M-720-A can’t send event report………………………………… 3
Q6: If I forgot the network settings, how can I do?.................................... 3
Q7. I can’t open the webpage of the M2M-720-A……………………….10
Q8. Client can’t connect to Server……………………………………….11
Q9: Server and Client can’t establish Com Port connection……………..16
Q10: How to establish an ETM connection?..............................................19

M2M-720-A FAQ (Version 1.20, Oct/2012) PAGE：3
FAQ
Q1: PWR LED indication of M2M-720-A is always turned off
A1: The power supply of M2M-720-A has some problems. Please check
the wire connection of the power and the voltage is between 10~30 VDC
Q2: SA1 and SA2 of M2M-720-A is always turned on
A2: Application program has some errors. Please reset the M2M-720-A
and check license whether it is OK or not in “information” page.
Client: Please check server’s DNS and network settings whether they
are all correct or not in “Standard Config” page.
Q3: SA1 and SA2 LED of M2M-720-A flash slowly at the same time and
keep the state long.
A3: It means M2M-720-A can’t establish the connection with the other
M2M-720-A. Please check the network settings and M2M-720-A is
working well on Ethernet.
Client: Please check server’s IP/DNS and network settings whether
they are all correct or not in “Standard Config” page.
Q4: The audio quality of M2M-720-A is bad.
A4: Please turn audio quality output volume and input volume of server
and client in “Audio Config” page.
Q5: M2M-720-A can’t send event report
A5: Please check the settings whether they are all correct or not in “Event
Report” and “Mail Server Setting” page.
Q6: If I forgot the network settings, how can I do?
A6:
[One solution]
a. If the M2M-720-A is in a local network.
The user can use the VxComm Utility or MiniOS7 Utility to

M2M-720-A FAQ (Version 1.20, Oct/2012) PAGE：4
scan the network settings of the M2M-720-A.
About VxComm Utility =>
1. please refer to
http://www.icpdas.com/products/Software/VxComm/vxcom
m.htm
2. The user can click “Search Servers” button to start the scan
function.
About MiniOS7 Utility =>
1. please refer to http://www.icpdas.com/download/minios7.htm
2. The user can click “Search” button to start the scan function.

M2M-720-A FAQ (Version 1.20, Oct/2012) PAGE：5
b. If the M2M-720-A has a real IP and has an internet connection.
The user can print current network settings by Com Port (RS-
232).
Step1: Connect PC and the M2M-720-A by RS-232 cable.

M2M-720-A FAQ (Version 1.20, Oct/2012) PAGE：6
Step2: Open Com Port program. We used “Hyper Terminal” of
Microsoft Window XP to test here.
Step3: Set communication setting of Com Port. (Baud rate =
115200, data bits=8, parity=none, stop bits=1, flow
control=none).

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Step4: Press Call icon.
Step5: Set SW1=OFF, SW2=OFF.
Step6: Press the Trigger Button about 40 second after power on.
Step7: It will show M2M-720-A’s IP in “Hyper Terminal”(ex:
IP Address = 192.168.0.211).

M2M-720-A FAQ (Version 1.20, Oct/2012) PAGE：8
[Another solution]
The user can recover the default network settings by DIP Switch and
Trigger button (ex: SW2= ON, SW1= OFF and press the TB about 40
second after power on).

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Dip switch and trigger button function
Option State Description
Recover default
setting forever
SW2=ON
SW1=ON
To press the TB about 40
second after power on
All system settings will be cleared and
recover default settings.
(Warning: it will not restore settings
after clear)
IP recover default
setting for this
time
SW2= OFF
SW1= ON
To press the TB about 40
second after power on
After power on, it will set IP to default
setting (192.168.1.217) for this time,
but it will restore original IP at next
time.
IP recover default
setting forever
SW2= ON
SW1= OFF
To press the TB about 40
second after power on
After power on, it will set IP to default
setting (192.168.1.217) and save to
flash.
Display the
current IP and
version
SW2=OFF
SW1=OFF
To press the TB about 40
second after power on
After power on, it will display the
message about current IP and version
information from Com Port(RS-232).
Normal setting The other states Normal state; It will not change any
setting and data.

M2M-720-A FAQ (Version 1.20, Oct/2012) PAGE：10
Q7. I can’t open the webpage of the M2M-720-A.
A7.
Step1: Please confirm the network settings of the M2M-720-A. (The
user can refer to “Q6. If I forgot the network settings, how can I
do?”)
Step2: Confirm the network settings of the PC have the same domain
and different IP with the M2M-720-A.
Ex1=>
M2M-720-A: IP-192.168.1.217, Mask-255.255.255.0
PC: IP-192.168.0.210, Mask-255.255.255.0 (Wrong settings)
Ex2=>
M2M-720-A: IP-192.168.1.217, Mask-255.255.255.0
PC: IP-192.168.1.210, Mask-255.255.255.0 (Right settings)
Ex3=>
M2M-720-A: IP-192.168.1.217, Mask-255.255.0.0
PC: IP-192.168.0.210, Mask-255.255.0.0 (Right settings)

M2M-720-A FAQ (Version 1.20, Oct/2012) PAGE：11
Q8. Client can’t connect to Server.
A8. Please follow the steps to check the network configurations are all
correct.
Step1: Confirm the IP of Server and Client is the only. The IP is not
the same with the other network device.
Step2: Please confirm the following settings are all correct.
¾“Server IP(*)” of client is the same with “IP Address” of
server.
¾“Communication Port” of server and client are the same.
¾“Operation Mode” of client is “VSoIP Client”.
¾“Operation Mode” of server is “VSoIP Server”.
Client’s “Standard Config” webpage

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Server’s “Standard Config” webpage
Step3: If server and client are in the local network, please confirm the
network settings of client have the same domain and different
IP with server.
Ex1=>
Server: IP-192.168.1.217, Mask-255.255.255.0
Client: IP-192.168.0.218, Mask-255.255.255.0 (Wrong
settings)
Ex2=>
Server: IP-192.168.1.217, Mask-255.255.255.0
Client: IP-192.168.1.218, Mask-255.255.255.0 (Right settings)
Ex3=>
Server: IP-192.168.1.217, Mask-255.255.0.0
Client: IP-192.168.0.218, Mask-255.255.0.0 (Right settings)
Step4: If server has a real IP and has an internet connection, please
confirm the network ability of the server and client.
The user can test the network ability by the webpage (ex:
http://192.168.1.217/) of server or client.
Please click the “Network Tools” hyperlink text on the left
window of the webpage and then click “Ping Command”

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hyperlink text.
Now the user must input an IP or domain name to test the
network ability (ex: google.com or yahoo.com) and click
“Start” button to start the test and then click the “Refresh”
button to get the result. If the result is 0% packet loss, it means
the network is available.
Step5: Please confirm the server’s IP is effective.
The user can test by the webpage (ex: http://192.168.1.218/) of
the client.
Please click the “Network Tools” hyperlink text on the left
window of the webpage and then click “Ping Command”
hyperlink text.
Now the user must input the IP (ex: 61.221.131.37) of the
server on the webpage of the client and click “Start” button to
start the test and then click the “Refresh” button to get the
result. If the result is 0% packet loss, it means the server’s IP is
effective.

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Step6: If Client connects to Server via internet, please confirm there is
no firewall before the Server.
The Server uses several communication ports of Ethernet, as
shown in the below.
Communication Port
Service Port number note
Web Server 80
FTP Server 21
Telnet Server 23
SSH Server 22
VSoIP function 443 default
VxComm function 10000, 10001
Please make sure the communication ports are available. The
user can contact with MIS or Internet Service Provider, or the
user can test the communication ports are available or
unavailable by network exploration utility. Ex: NMAP.
About the NMAP, please refer to http://nmap.org/, the user can

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download the utility at http://nmap.org/download.html
The user can test the communication ports by nmap.exe
<Server IP> (ex: C:\nmap.exe 61.221.131.37). If the
communication port 21, 22, 23, 80, 443(default), 10000,
10001’s state are open. It means the server is OK.
NMAP test

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Q9: Server and Client can’t establish Com Port connection.
A9: Please follow the steps to check below.
Step 1: Confirm Client has already login the Server and the user can
find the host name of Client in the “Login list” at Server’s
“Operation Mode” page..
Step 2: Confirm Server and Client are at “Pair Connection” mode and
it shows “Your Status: Pair Connection with Client (IP)” at
Server’s “Operation Mode” page.

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Step 3: Confirm that the Com Port device is connected with Server
and Client has the same communication settings with
Server’s “Operation Mode” page. If it is different, please
break the connection and change the settings then reconnect
the client.
Server’s “Operation Mode” page
Step 4: Confirm the Cable connected Server/Client to Com Port
device is wired correctly. If the connection is RS485, the user
can refer to user manual section 2.2.2. If the connection is
RS-232 and the Com Port device is a data circuit-terminating
equipment (DCE), the user just needs to match the signal
names to connect Server/Client to Com Port device, else the
user needs to use a crossover cable to connect.
Some Com Port devices will wait for one of the handshaking
lines to go to the correct level forever. Depending on the
signal state it might sometimes work, other time it might not.
Here, we connect the M2M-720-A and the Com Port device
via handshake looped to avoid the Com Port device waits
handshake line signals, as shown in below.

M2M-720-A FAQ (Version 1.20, Oct/2012) PAGE：18

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Q10: How to establish an ETM connection?
A10: Here, we provide an example to show how to establish an ETM
connection.
About the system architecture, please refer to below:
In this example, we have below Ethernet settings.
M2M-720-A(Server):
IP=>192.168.1.217
Mask=>255.255.255.0
M-4132(Client) :
IP=>192.168.1.218
Mask=>255.255.255.0
Target (ex: PLC or our ISaGRAF PAC or Modbus TCP device or other
Ethernet device): Here we use ip-8847 (ISaGRAF SoftLogic PAC) for this
example.
IP=>192.168.1.219
Mask=>255.255.255.0

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PC:
IP=>192.168.1.220
Mask=>255.255.255.0
Please follow the steps to establish an ETM connection.
Step1: Open web browser (ex: IE or Chrome, etc.) on PC and key in
http://IP (ex: http://192.168.1.217/) in the address line and then
press “Enter” key to connect to client(M-4132). (About IP: default
is 192.168.1.217)
Step2: Key in user name (default: root) and password (default: icpdas) and
then click “Enter” button to login.
Step3: Click “Standard Config” link and “Manual Configure” button.