Idtech Vivopay kioskii User manual

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UserManual ViVOpay KioskII

631-0071-00

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ID TECH

10721 Walker Street

Cypress CA90630

USA

This document, as well as the hardwareand software it describes, is furnished under licenseand

may only be used in accordance with the terms of such license. The content of this paper is

furnished for informationaluse, subject to changewithout notice, and not to be construed as a

commitment by ID TECH. ID TECH assumes no responsibility or liability for any errorsor

inaccuracies that may appear in this document.

Except as permitted by such license, nopartof this publication may be reproduced or

transmitted byelectronic, mechanical, recorded, or any other method, or translated into

another language or language form without the express written consent of ID TECH. ID TECH

is a registered trademark of International Technologies and Systems Corporation. ViVOpay

and Value through Innovation are trademarks ofInternational Technologies andSystems

Corporation.Other trademarks are the property of the respective owner.

Warranty Disclaimer: Theservices andhardware areprovided "asis" and "as-available," and the

use of theseservices andhardware areat theuser’sown risk. ID TECH does notmake, and hereby

disclaims, any andall other express or implied warranties,including, butnot limited to warranties

ofmerchantability,title, fitness fora particular purpose, and any warranties arising from any course

of dealing,usage, or trade practice. ID TECH does not warrant that the services or hardware will

be uninterrupted, error-free, orcompletely secure.

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FCC Regulatory Compliance

Notices Class B Equipment

This equipment has been tested and found to comply with the limits for a Class B digital

device pursuant to Part 15 of the FCC Rules. These limits are designed to provide

Reasonable protection against harmful interference in residential installation. This

equipment generates, uses, and can radiate radio frequency energy and, if not installed

And used in accordance with the instructions, may cause harmful interference to radio

communications. However, there is no guarantee that interference will not occur in a

particular installation. This device complies with part 15 of the FCC rules. Operation is

subject to two conditions: (1) This device may not cause harmful interference, and (2) this

device must accept any interference received, including interference that may cause

undesired operation.

If this equipment does cause harmful interference to radio or television reception, which

can be determined by turning the equipment off an on, the user is encouraged to try and

correct the interference by one ormoreof the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and the receiver.

Connect the equipment into an outlet on a circuit different from that to which the

receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

Changes ormodifications to the ViVOpay Kiosk II not expressly approved by ID TECH

could void the user’s authority to operate the ViVOpay Kiosk II.

ICComplianceWarning

Operation issubject to twoconditions: (1) This device may not cause harmful

interference, and (2) this device must accept any interference received, including

interference that may cause undesired operation.

CautionsandWarnings

根據

NCC

低功率電波輻射性電機管理辦法

規定:

第十二條經型式認證合格之低功率射頻電機，非經許可，公司、商號或使用者均不得擅自變更頻率、

加大功率或變更原設計之特性及功能。

第十四條低功率射頻電機之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象時，應立即

停用，並改善至無干擾時方得繼續使用。前項合法通信，指依電信法規定作業之無線電通信。

低功率射頻電機須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干擾。

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Table of Contents

Overview..............................................................................................................5

Features............................................................................................................5

ValidCard Types...............................................................................................5

Kiosk II Specifications.......................................................................................6

ViVOpayKioskIIInstallation.............................................................................7

PartList.............................................................................................................7

Mounting the ViVOpay KioskIIExternal Antenna.............................................8

Flush- Mounting the Square BezelAntenna................................................10

Mounting the ViVOpay KioskIIController.......................................................10

MountingtheViVOpayKioskII ControllerUsingScrews.............................10

MountingtheViVOpayKioskIIControllerUsingMountingTape.................11

AttachingtheCablesfromtheAntennatothe Controller................................11

Connectingto Power.......................................................................................12

Connecting to the Data Port............................................................................13

UsingtheViVOpayKioskIIto Make a Purchase.............................................14

PresentingCards,Fobs,orNFCPhones ....................................................14

Making a Purchase......................................................................................14

InstallationPoints.............................................................................................14

RFInterference..................................................................................................15

Troubleshooting................................................................................................16

Firmware Upgrade............................................................................................17

Serial Firmware Download Process................................................................17

Preparation..................................................................................................17

Load the ViVOpay KioskFirmware..................................................................17

USB FirmwareDownload................................................................................18

Symbols explanations.......................................................................................19

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Overview

The ViVOpayKiosk II is a compactstand-alone contactless readerdesigned to support

contactless transactions based on ISO 14443Type A/Type B/MiFare compatible cards,

fobs, and tags aswell as NFC phones.The ViVOpay Kiosk II is comprised of a compact

controller module and an antenna module packaged individually. This two-part design

allows the controller module to be installedwithin thecabinetry of a kiosk and the

antenna installed on an exterior surface witha separation of up to 1 meter. The antenna

is availablewith a square or angled bezel.

The ViVOpayKiosk II supportsUSB andserialRS232host communication usingthe

protocol defined in theGlobal Reader Serial InterfaceDevelopers Guide. The ViVOpay

Kiosk II is designed to support a wide input power range. Both dataand powercan be

supplied via asinglecable to reducing the effort and complexity of installation.

Features

Supports ISO14443 TypeA, Type B, MiFareand NFC basedcontactless

transactions

32-bit Microcontroller withample memory capable of supporting future

application upgrades

Crypto data processing forcontactless EMV cards

RS232(9600,19200, 38, 400, 57, 600,115, 200 baud) host interface

RS232 or USB data communications

Small antenna flush-mounted on external cabinetry with square or angled bezel

Internal mounted controller board with1meter controller/antenna separation

Valid CardTypes

ViVOpay Kiosk II supports the followingcontactless payment applications in thelatest

release of firmware:

ISO 14443

PayPass M/Stripe

PayPass M/Chip

PayPass MXI

VisaWave 1 and 2

VisaPay/Wave MSD and qVSDC

JCBJ/Speedy

JCB Mobile/QuicPay

American Express- ExpressPay

Discover Zip

MiFare ePurse

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KioskII Specifications

Hardware

MTBF 500,000 hrsbased on TelcordiaTechnologies

SR-332 modeled at 40°C.

Transmitter F

equency 13.56 MHz +

-0.01%

TransmitterModulation ISO 14443-2Type

Rise/Fall Time: 2-3 µsec.Rise, <1 µsec fall

ISO 14443-2Type B

Rise/Fall Time: <2 µsec. each; 8%-14%ASK

Receiver Subcarrier F

equency 847.5 KHz

Receiver Subcarrier Data ISO 14443-2Type A: Modified Mancheste

ISO 14443-2Type B: NRZ-l, BPSK

Typical ReadRange 4-6 cm (1.5 to 2.3 inches)

sical

Controlle

Height 105 mm (4.13 inches)

Width 76.2 mm (3.00 inches)

Depth 22.5 mm (0.88 inches)

Square BezelAntenna Height 75 mm (2.95 inches)

Width 60 mm (2.36 inches)

Depth 16.8 mm (0.66 inches)

ngle Bezel Antenna Height 96.2 mm (3.787 inches)

Width 82.3 mm (3.24 inches)

Depth 16.8 mm (0.66 inches)

ironmental

Operating Temperature -25° to 70° C(-13° to 158° F)

Storage Temperature -40° to 85° C(-40° to 185° F)

Operating Humidity 10% to 90% non-condensing

Electrical

Reader Input Voltage +7.5v to 36 VDC (by AC to DC adapter)

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ViVOpay Kiosk II Installation

Thissection provides information on how to install the ViVOpay Kiosk II on a kiosk.

PartList

Verify that you have the following hardwarefor the installation of the ViVOpay Kiosk II:

ViVOpay Kiosk II Controller

ViVOpay Kiosk II Antenna(either square or angle bezel)

Antenna LED power and data cable

ViVOpay Kiosk II to ECR/POS cable(customer supplied). This USB or serial

cable varies based on thehost to be used.

Drill Template for the antenna (630-1046-00)

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MountingtheViVOpayKioskII ExternalAntenna

Use the following instructions to mount the antenna on the exteriorof the kiosk:

Note: Verify the orientationof the ViVOpay Kiosk II Antenna beforemarking anddrilling

the holes. The two larger holesshould be located towards the top ofthe mounting

location to ensure that the ViVOpay KioskII Antennais oriented correctly with the LEDs

at the top.

1. Using the Drill Template for the antenna(630-1046-00), locate and mark the four

4.4mm (0.173 inch) mounting holes.

2. Using the Drill Template, locate and mark the two 14.0 mm (0.551 inches) across

holes (used for connectingthe antennapower and the LED power and datacable to

the ViVOpay Kiosk II).

3. Drill the four 4.4 mm (0.173) mounting holes using a number 17 drill bit.

4. Drill the two 14.0 mm (0.551 inch) holesusing a 35/64 drill bit.

5. Remove thenuts from thefour mountingscrews.

6. Route the end of the cable(220-2457-00) with the RJ45 connectorthrough the left

14.0 mm (0.551 inch) hole in to the kiosk. Make sure that the front of the antenna will

be properly oriented(not upside down)on the kiosk before inserting the fourscrews

into the mounting holes.

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7. Align the four screwswith the mounting holes and attach the ViVOpay Kiosk II to the

outside surface. Make sure that the cable is not pinched or binding.

8. Use the fournuts to secure the ViVOpayKiosk II to the outside surface of thekiosk.

Makesure to tighten the nuts securely sothat the ViVOpay Kiosk II does not move

on the outside surface of the kiosk.

If you are installing the Angle Bezel Antenna, tighten the nuts to 5-7in/lbs. for a good

weather seal.

9. Attach the end of the cablewith the SMB connector through the right 14.0 mm (0.551

inch) hold and attach it to the socketonthe back of the ViVOpay Kiosk II antenna. The

SMB connector pushes on the socket of the antenna.

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10.Attach the RJ45 connectorcoming fromthe ViVOpay Kiosk II Antenna to the RJ45

receptacle onthe 220-2457-00cable.

Flush- Mounting the Square Bezel Antenna

The RF fieldof the antenna is sensitiveto the proximity of metal.Ifyou are flush-

mounting theantenna in a metal surfaceor bezel, you have three options:

Mount with the RF emittingsurface of the antenna at least 1 cm forward of any

metal.

Mount with the RF emittingsurface of the antenna at least 1 cm behind any

metal. This will reduce theeffective range of the antenna.

Mount flushwith the metal but allow aminimum of 1cm spacing between the

antenna and the metal.

In all cases, test the antenna mounting before engaging in a full scale installation.

MountingtheViVOpayKioskII Controller

Note: The ViVOpay Kiosk II Controller must be mounted within 1meter of the antenna. If the

antenna is mounted on a surface that opens (such asa door), make sure the controller and

antenna areclose enough that there is no tension on the cable when the enclosure is open.

If it is acceptable, the installer can drill four holes for mounting thecontroller if screw

heads can appear on the outside of thekiosk.In thiscase, it wouldbe advisableto use

security screws to preventtampering with the screws.

If drilling additional holes on the outside ofthe kiosk surface is notacceptable, the

installer can use double-sided tape to mountthe controller to any clean surface.

Mounting the ViVOpayKiosk II Controller Using Screws

1. Position theViVOpay Kiosk II controller on the interior of the kiosk making sure that

there issufficient room for the antenna mountingsurface to be fully opened.

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2. Locate the four 4.4 mm (0.173 inch) mounting holesby holding the ViVOpay Kiosk II

Controller in position andmark the holes. The following diagramshows the spacing

on the holes to be drilled for mounting the ViVOpay Kiosk II Controller.

3. Drill the four 4.4 mm (0.173 inch) mounting holes using a number 17 drill bit.

4. Use fourscrews and nuts to mount theViVOpay Kiosk II Controller to the kiosk

surface. (Mounting screws are not provided and must be supplied bythe installer.)

5. Tighten the nuts to hold the ViVOpay Kiosk II Controller in positionso that it does not

move.

Mounting the ViVOpayKiosk II Controller Using Mounting Tape

1. Position theViVOpay Kiosk II Controller on the interior of the kiosk making sure that

there issufficient room for the antenna mountingsurface to be fully opened.

2. Attach double-sided tape tothe mountingsurface.

3. Position theViVOpay Kiosk II Controller over the mounting tape and gently apply

pressure to hold the controller in position.

AttachingtheCablesfromtheAntennatotheController

1. Attach the SMB end of the cable (220-2457-00) from the antenna to the ViVOpay

Kiosk II Controller.

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2. Attach the other end of the cable (220-2457-00) from the antenna to the ViVOpay

Kiosk II Controller.

Note: Verify that the polarizing plug on the end of thedata cable isfacing towards the top of the

ViVOpay Kiosk II Controller (away from the mounting plate) before inserting the cable.If the

cable is installed incorrectly (upside-down), it willapply the wrong polarity to the LEDs and

damage them.

Connecting to Power

The Kiosk II can be powered through the serial communications port or the two-socket

power connector. If you are using USB data communications, you must power the Kiosk

II through the two-socket power connector.

By using AC to DC adapter to Connect to the white two-socket Molex connector

(mating connector Molex P/N 0039012020with 5556-series crimps) or to pins 1 and

2 of the RS232 connector (see next section).

(P.S Please don’t use DC power source for our units, and this product do not supply

the DC Jack Cable).

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Connecting to the Data Port

The Kiosk II has two data connections options: USB through the USB connector and

RS232 through the 14-pin Molex connector.

The USB port uses a standard USB connector and pin outs. TheRS232 port has the

following pin outs.

Pin Description Pin Description

1 Power ground 2 +7.5v to 36VDC (By using AC to DC adapter)

3 Power ground 4 +7.5v to 36VDC (By using AC to DC adapter)

5 No connection 6 Reserved

7 Reserved 8 Reserved

9 Signal ground 10 Signal ground

11 RS232 Tx 12 RS232Rx

13 ISP Input 14 Reserved

To build your ownRS232cable, use Molex female connector part number 0511101451

with 50394-series crimps (see www.molex.comfor more information). Pin 1 is indicated

by a triangle (diagram issocket-side viewof the female connector). Ifyou are powering

the Kiosk II from this connector,wire the two powerpins (pins 2 and 4) together and the

two power ground pins together (pins 1 and 3).

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UsingtheViVOpayKioskIItoMakeaPurchase

Presenting Cards, Fobs, or NFC Phones

Your new ViVOpay Kiosk II allows for credit/debit card purchasesusing the new

contactless technology.

Present the card/fob/phone in close proximity tothe front portion ofthe antennamodule.

Present the card/fob/phone so that maximum surfacearea is parallel to the antenna

module as shown below. The antenna should beep and all four green LEDs should

illuminate briefly to indicate a successful test.

This tests theantenna’s ability to read the RFIDtest card. If unsuccessful, therewill be no

reaction from the reader. If you use a test card andthe ViVOpay reader is attached to the

ViVOpay Kiosk II Controller, a dummytransactioncan be tested. The transaction will not

be authorized and willcome backwith a response,but will at least test for end-to-end

connectivity.

Making aPurchase

After the transaction has been enteredonthe kiosk control panel, the customer should

present their card/fob/phone in close proximity so that maximum surfacearea is

parallel to the antenna.

A single beep and all fourLEDs briefly flashing indicates the card/fob/phone has

been readcorrectly.

Installation Points

The ViVOpayKiosk II is designed to bemounted on ametal surface and in close

proximity to any internal motors and electrical devices that may beoperating inside

the kiosk. However, the ViVOpay Kiosk IIis susceptible to RF andelectromagnetic

interference. It is importantthat the unit not be mounted near(within3 or 4 feet) large

electric motors, computerUPS systems,microwave transmitters, anti-theft devices,

radio transmitters, communications equipment and so on.

Close proximity of metal tothe RF-emitting end of theantenna can greatly reduce the

range of the antenna. See the precautions describedin FlushMounting the Kiosk

IIAntenna.

Tie all cablesneatly with nylon cable-tiesand route them so that they are

inaccessibleand invisible to customers.Label thecable ends, host,ViVOpay, and

power, to simplify connection testing or component replacement.

Copyrig

tsreserved.

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Test the ViVOpay Kiosk II installation using a test card to performan end-to-end

transaction (the same as an actual purchase on theKiosk). Thekiosk control panel

should display “Requesting Authorization”. Even if the transaction is declined (as it

should bewith a test card),it will proveconnectivity all the way through the system. If

possible the store manager or some other responsibleparty should test each cardto

ensurecontinued operationand functionality. If the kiosk is rebooted on a regular

basis (such as every night) it is importantto test the contactless reader as soonas

possible afterwards to ensure continuedcommunication to the kiosk.

Refer to the troubleshooting section of thismanual before contacting your distributor

with support questions.

RF Interference

Q. WhydoIneed to knowaboutRF interference?

A. Contactless payments use radio frequency technology to sendcard data to a

contactless terminal reader.

Q. HowcanRF interference affect contactless payments?

A. RF interference can cause data errors. If RF interference is present, contactless

payment devices may operation intermittently or inconsistently.

Q. Where does RF interference come from?

A. Radio frequency interference (RFI) can originate from a wide number of sources at the

point-of-sale (POS). Some examples of sources of RF energy andRF interference

include:AM/FM radioand TV transmitters

2-way radios,pagers

Mobile telephones

Power lines, transformers

Medical equipment

Microwaves

Electromechanicalswitches

Q. What should I do if I suspect RF interference exists in myenvironment?

A. Begin by inspecting your environmentfor possible sources ofRF interference.

Q. Do equipment manufacturers testtheir devices for RF interference?

A. Electronicequipment istested forRFI sensitivity by the manufacturers. Thesetests

are performed in a controlled laboratory environmentand will oftennot replicate the types

of devices that would be encountered inyour point-of- sale(POS)environment.

Q. WhatRF levelswill impactRF operations?

A. Factors that can causeRF interference vary case-by-case. There are noset rules

defining asingle RF level that will cause RFI. RFI depends on the sensitivity of the

equipment under consideration, or how low an interpreting signal can be in the presence

of the equipment and cause problems.

Equipment can be particularly sensitive to very low signal levels of one frequency and yet

be quite immune to highsignal levels of another frequency-so frequency is an important

factor.

Some electronic system components areinternally shielded and have a very high

immunity to interference; but generally, most equipment has not been so engineered.

Copyrig

tsreserved.

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mptom Possible Cause Remed

Gene

al Issues

Reader does not

appear to bepowered

on (no LEDs lit).

Reader not powered on or

incorrect voltage.

Improper useof internal

power supplyprovided by

the kiosk.



Check cableconnections.

Verify that power is on and

correct voltage and currentare

present.

Makesure that the correct pins

are utilized.

Makesure that the power

provided is within the specified

range of the Kiosk II reader.

Makesure that the correct

polarity is observed.

For more information, refer to the

Input Voltageunder the Electrical

specificationsection.

Replace the ViVOpay Kiosk II.

Readin

ds/Fobs/Phones

LEDs do not light and

beeper is not audible

when card/fob/phone

is presented.

Card/fob/phone not

properly presented.

RF interference.

Unsupported card used.

Wrong firmware (contact

your local support

representative).



Present card/fob/phone closer to

the antenna, and ensure it is

parallel to the face of the reader.

Verify that the card/fob/phone is

valid/current.

Verify that metal is not interfering

with the antenna.

Testwith “Contactless Test

Card” part number 241-0015-03

RevA.

Verify that the Phone Wallet is

enabled for payments.

Try a differentcard/fob/phone.

Check to seeif card/fob/phone is

damaged.

Verify that phone cover is

correctly attached to phone

(Nokia 3220).

Verifythat correct firmwareis

loaded on reader (local support

representative only).

Power cableplug is fully

inserted.

Replace the ViVOpay Kiosk II.

Some

card/fobs/phones read,

but not all.

Possible bad

card/fob/phone.

Unsupported card used.

Wrong firmware (contact

your local support

representative).



Check to seeif card/fob/phone is

damaged.

Verify that phone cover is

correctly attached to phone.

Verifythat correct firmwareis

loaded on reader (local support

representative only).

Troubleshooting

The ViVOpayKiosk II readers arereliable and easy to troubleshoot. The components that

may require troubleshooting include thepowermodule (if applicable), the reader, and the

serial cable.

Copyrig

tsreserved.

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mptom Possible Cause Remed

Communication to Kiosk

No data is received, o

data is garbled. Faulty or incorrect cable

connections.



Check that the cable connection

is secure and in the correct port

on the kiosk.

If you are unable to resolvethe problem, contact your localsupport representative.

Firmware Upgrade

The Kiosk II can be upgraded using either the serial or USB interfaces.

SerialFirmwareDownloadProcess

The ViVOpayKiosk II canonly be upgraded when it is placed in upgrade mode by

drawing down the ISP signal on the externalconnector. Using thecable and dongle

mentioned above accomplishes this by connecting theISP pin tothe RS232signal ground.

If the ISP is grounded when theViVOpay Kiosk II powerson, it enters download mode.

Otherwise it will operate normally, emitting abeep and flashing LEDs when powered on.

If you want to build your own downloadcable,the pinouts to the external connector are

given in Connecting to theData Port. After you have entered download mode, you must

erase the current firmware and install the new firmware.

Preparation

To install thenew firmwareyou will need:

PC with available serial orUSB port

ViVOpay Kiosk II with a serial orUSB data cable attached

For serial downloads: 220-1275-00 Download Dongle (DB-9 serialto RJ45)

Philips LPC2000 Flash Utility software

Firmware file for the desired firmware (contact

[email protected])

Power supplyfor the ViVOpay reader (7.5- 36 VDC; 3 Watts output).

LoadtheViVOpayKioskFirmware

1. Install the LPC2000 flash utility program on the PC.

2. Copy the ViVOpay Kiosk II firmware on the PC.

3. Connect the download dongle (220-1275-00) to thePC COM portand plug in the

220-2374-00cable from ViVOpay Kiosk II tothe dongle.

4. Connect the power to the ViVOpay reader. Thereshould be no beep, and no LED

activity.

5. Launch the Philips LPC2000 utility. If the Philips utility fails to identify any reader

attached, please follow thetroubleshooting steps given in Troubleshooting.

6. Set the Device to LPC 2138.

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7. The COM port is normally set to1 but this depends upon your PCDevice Manager

setup. Youcan select the COM port to which thecable is connected by navigating to

the WindowsDevice Manager (Start ->Settings ->Control Panel->System -

>Hardware->Device Manager ->Ports) to verify theactual port number that is

assigned to the serial port. PressENTERafter making the selection.

8. ClickRead Device ID, thePart ID: andBoot LoaderID: fields should be filled inif the

reader is responding to the utility.

Note: If the reader does NOT respond to the utility, reset the reader by unplugging

and replugging the power connector andtry again.

9. ClickErase. This erases the old firmware on the reader. A message indicates a

successful erase.

10.ClickBlank Check (with Entire Device selected) to confirm that the erase function

worked properly.

11.In the Flash Programming box, click the “…” box to select the firmware file you want

to load on the ViVOpay Kiosk II.

12.ClickUploadto Flash to load the firmware on the reader (the % completion bar

shows the firmware loading progress).

13.Disconnect power and theserial dongle.

14.Connect power to the Kiosk II and connect the standard datacable. It will load the

new firmwareapplication.

USBFirmwareDownload

The download process over the USB interface is performed with the bootloader

commands presented in theSerial InterfaceDeveloper’s Guide. For a copy of the Serial

Interface Developers Guide contact ID TECH or yourID TECH representative.

Page19of19

Symbols explanations

The symbol on the product or in the instructions means that your

electrical and electronic equipment should be disposed at the end its life

separately from your household waste.

There are separated collection systems for recycling in the EU.

For more information, please contact the local authority or your retailer

where you purchased the product.

Table of contents

IDTECH ViVOpay KioskII User manual

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