Ier IER 400B User manual

IER 400B
PRINTER
User Guide
N0C402B
N0C402B - Rev. 1
July 6, 2009

IER SIEGE - HEADQUARTERS
IER S.A.
3, rue Salomon de Rothschild
92156 SURESNES CEDEX
FRANCE
Tel. [phone]
Fax [phone]
IER dans le monde - IER Worldwide
CHINA
IER Shanghai
Kuen Yang Plaza #1101
798 Zhao Jia Bang Road
SHANGHAI 200030
P.R.C.
Phone: [phone]
Fax: [phone]
GERMANY
IER GmbH
Wilhelm-Heinichen-Ring 4
29227 Celle
Phone: [phone]
Fax: [phone]
SINGAPORE
IER PTE Ltd
120 Lower Delta Road
#14-13/16 Cendex Centre
SINGAPORE 169208
Phone: [phone]
Fax: [phone]
SPAIN
IER Impresoras Especializadas, S.L.
C/ Torre de Don Miguel, 23
E-28031 - MADRID
Phone: [phone]
Fax: [phone]
UNITED ARAB EMIRATES
IER Dubai
PO Box 37585
DUBAI
Phone: [phone]
Fax: [phone]
UNITED KINGDOM
IER Ltd
Unit G4
Middlesex Business Centre
Bridge Road
SOUTHALL, MIDDX, UB2 4AB
Phone: [phone]
Fax: [phone]
UNITED STATES
IER Inc. Dallas
2015 Midway Road, Suite 118
CARROLLTON TX 75006
Phone: [phone]
Fax: [phone]
Toll free: 1-800 624 8538
IER Inc. Belton
815 Kirkley Blvd
BELTON TX 76513
Phone: [phone]
Fax: [phone]
IER 400B
User Guide
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N0C402B Rev. 1
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This document is the property of IER and may not be reproduced or communicated without prior written authorization

NOTICE
WARNING
THIS PRODUCT COMES WITH A LITHIUM BATTERY.
BATTERY REPLACEMENT MUST IMPERATIVELY BE
PERFORMED BY QUALIFIED MAINTENANCE
PERSONNEL. MOREOVER, ONLY IER APPROVED
MODELS MAY BE USED.
WARNING
DANGER OF EXPLOSION IF BATTERY IS
INCORRECTLY REPLACED. REPLACE ONLY WITH THE
SAME OR EQUIVALENT TYPE RECOMMENDED BY THE
MANUFACTURER. DISPOSE OF USED BATTERIES
ACCORDING TO THE MANUFACTURER’S
INSTRUCTIONS.
The United States Federal Communications Commission (in 47 CFR
15.105) has specified that the following notice be brought to the attention of
users of this product.
NOTE: This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not
occur in a particular installation.
If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more of
the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
In accordance with FCC requirements, changes or modifications not
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User Guide
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expressly approved by IER could void the user's authority to operate this
product.
Use of a shielded cable is required to comply within Class B limits of Part
15 of FCC Rules.
NORWAY: This product is also designed for IT power distribution
system with phase-to-phase voltage 230V.
NORWAY & SWEDEN: Apparaten skall anslutas till jordat uttag när
den ansluts till ett nätverk.
WARNING
THIS APPLIANCE MUST BE GROUNDED.
THIS PRODUCT MUST EXCLUSIVELY BE CONNECTED
TO AN ELECTRICAL CIRCUIT THAT IS :
- PROVIDED WITH A GROUND FAULT CIRCUIT
INTERRUPTER (GFCI) COMPLYING WITH IEC 364 AND
NFC15-100 REGULATIONS, AND
- CONFORMING WITH THE VOLTAGE
CHARACTERISTICS SPECIFIED BY THE NF EN 50160
STANDARD.
The cover(s), door(s) and/or drawer(s) of this product is (are) intended for
occasional use and must be normally closed.
The warranty shall be null and void in case of use of any spare part, special tool or
consumable not expressly approved in writing by IER and in the event of attempted repair or
servicing of the machines by persons lacking the requisite technical qualifications.
This document contains proprietary information of IER. It may not be reproduced or
communicated without prior written authorization of IER. It is intended solely for the
use of the product described herein, to the exclusion of any other usage.
It is provided as is, for information purposes only, without any warranty of any kind,
including any warranty of fitness or a particular purpose, and may be modified by IER
at any time.
The information and specifications contained in this document are subject to change
without prior notice.
Translated from French - IER Documentation Department
IER 400B
User Guide
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N0C402B Rev. 1
July 6, 2009
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In compliance with the European Directive 2002/96/CE relative to the
management of Waste Electrical and Electronic Equipment (WEEE)
implemented as of August 13, 2005, this product may not be disposed of
with regular household waste. All products concerned by this directive are
marked with the above symbol.
The end owner of this product is responsible for either:
Transferring the product to an authorized treatment facility where the
product components, recognized to present a hazard to the environment
and/or public health, will be recycled and recovered properly, or
Consulting with the manufacturer for appropriate product waste
management according to the terms of the manufacturer.
IER 400B
User Guide
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CONTENTS
1. GENERAL ................................................................ 8
1.1 CONTENTS OF SHIPPING CONTAINER ................................ 8
1.2 PRESENTATION OF THE PRINTER ...................................... 9
1.3 PRINTER DESCRIPTION ..................................................... 10
1.3.1 EXTERIOR FRONT VIEW......................................................... 10
1.3.2 EXTERIOR REAR VIEW........................................................... 12
1.3.3 INTERIOR VIEW OF PRINTER.................................................. 14
2. CONNECTING THE PRINTER AND POWER-UP.... 15
2.1 CONNECTING THE PRINTER............................................... 15
2.1.1 PROCEDURE ........................................................................ 15
2.1.1.1 Connecting the Printer to the AC Power ............. 16
2.1.1.2 Connecting the Printer to the Data
Communications System .................................... 18
2.2 POWERING UP THE IER 400 PRINTER............................... 20
2.2.1 PROCEDURE ........................................................................ 20
2.3 POWERING DOWN THE IER 400 PRINTER.......................... 21
2.3.1 PROCEDURE ........................................................................ 21
3. INSTALLING AND LOADING THE
CONSUMABLES...................................................... 22
3.1 OPENING THE PRINTER COVER......................................... 22
3.1.1 PRELIMINARY INFORMATION .................................................. 22
3.2 INSTALLING FANFOLD MEDIA............................................ 23
3.2.1 PROCEDURE ........................................................................ 23
3.3 INSTALLING ROLL MEDIA ................................................. 24
3.3.1 INSTALLING A ROLL OF DOCUMENTS...................................... 24
3.4 ADJUSTING THE PAPER PATH WIDTH................................ 26
3.4.1 PROCEDURE ........................................................................ 26
3.5 MEDIA LOADING............................................................... 29
3.5.1 PAPER LOAD PROCEDURE .................................................... 29
IER 400B
User Guide
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4. PRINTER OPERATION............................................ 30
4.1 INDICATOR AND KEY FUNCTIONS ...................................... 30
4.1.1 MEANING OF PRINTER INDICATOR BEHAVIOR ......................... 30
4.1.2 CONTROL PANEL KEY FUNCTIONS......................................... 31
4.2 PRINTING DOCUMENTS...................................................... 32
4.2.1 DOCUMENT PRINTING PROCEDURE ........................................ 32
5. USER LEVEL TROUBLESHOOTING...................... 34
5.1 OPERATING FAULTS ........................................................ 34
5.1.1 WHEN POWERING UP,THE PRINTER DOES NOT START UP........ 34
5.1.2 THE PRINTER DOES NOT RECEIVE PRINT DATA........................ 34
5.1.3 THE PAPER IS NOT FEEDING................................................... 35
5.1.4 POOR PRINT QUALITY............................................................ 35
5.1.5 FREQUENT ERROR SIGNALS ................................................. 36
5.2 OPENING THE PRINTHEAD ASSEMBLY - CLEARING A
DOCUMENT JAM............................................................... 38
5.2.1 PROCEDURE ........................................................................ 38
5.3 CLOSING AND LOCKING THE PRINTHEAD ASSEMBLY.......... 40
5.3.1 PROCEDURE ........................................................................ 40
5.4 UNLOADING THE MEDIA.................................................... 42
5.4.1 AUTOMATIC REMOVAL........................................................... 42
5.4.2 MANUAL REMOVAL ............................................................... 43
6. PRINTER MAINTENANCE....................................... 45
6.1 RECOMMENDED PERIODIC MAINTENANCE ......................... 45
6.1.1 PERIODIC MAINTENANCE FREQUENCY..................................... 45
6.2 PERIODIC MAINTENANCE PROCEDURES............................. 46
6.2.1 REMOVING DUST FROM THE PRINTER MECHANISM ................ 46
6.2.2 CLEANING THE PRINTHEAD AND PLATEN................................ 48
6.3 RESTORING THE PRINTER TO OPERATIONAL CONDITION
FOLLOWING PERIODIC MAINTENANCE................................ 50
6.3.1 ACTIONS TO BE PERFORMED BEFORE PUTTING THE PRINTER
INTO SERVICE ...................................................................... 50
IER 400B
User Guide
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N0C402B Rev. 1
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1 GENERAL
1.1 CONTENTS OF SHIPPING CONTAINER
The box in which the printer is shipped contains:
an IER 400B Printer,
a user safety guide,
a power cord (optional),
a set of test coupons, one of which contains the default (factory)
configuration of the printer.
IMPORTANT: We recommend that you retain the packing material
(box and padding) at least throughout the warranty
period.
Also keep the User Safety Guide and the machine
configuration coupon near to the printer.
Visit our website to download the PDF version of the User Guide
www.ier.fr
Figure 1.1
Contents of printer shipping container
IER 400B
User Guide
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1.2 PRESENTATION OF THE PRINTER
The IER 400B Printer is designed to print bag tags, ATB1 size coupons
and flight strips.
With a standard print resolution of 203 dpi (8 dots/mm), the IER 400B
Printer provides high quality print for text, logos and barcodes.
In its 107mm printhead version (80mm on the standard version), the
IER 400B Printer can print documents up to 120mm in width.
The printer can also be fitted with two different types of front panel:
a front panel with a display and a 4-key control panel,
a front panel with no display and a 2-key control panel.
The IER 400B Printer uses direct thermal printing technology, which
requires heat-sensitive paper media.
Blank bag tags or boarding pass strips are fed continuously through the
rear of the printer. The printer accepts fanfold media or roll media, if fitted
with the IER roll media dispenser option.
The printer is equipped as standard with an output slot with two serrated
edges for tearing off printed documents.
Optionally, the printer can feature an automatic document separator
system,
of the cutter type for applications requiring documents of varying lengths.
For applications offering RFID (Radio Frequency Identification)-enabled
baggage handling, the IER 400B Printer, if equipped with the optional RFID
module, is also able to print and encode bag tags containing a radio
frequency antenna.
IER 400B
User Guide
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1.3 PRINTER DESCRIPTION
1.3.1 Exterior Front View
The IER 400B Printer features:
On one version, a front panel equipped with a display (8) and a
4-key control panel (1), see figure page 11.
The 4-key panel features:
- an "ONLINE" key (2) to acknowledge a fault condition or to
toggle from one mode to another ("Offline" / "Online"),
- a "TEST" key (3) enabling the printout of test documents or
the selection of another application (if available),
- a "RESET" key (4) to clear faults,
- a "FEED" key (5) to eject a blank document,
- a red indicator lamp (6),
- a green indicator lamp (7).
The activation and behavior of the indicators reflect the
operational status of the printer (see page 30) and the occurrence
of printing errors (see page 34).
On another version, a front panel with no display but a display
cover (16) and a 2-key control panel (11), see figure page 11.
The 2-key control panel (11) features only:
- the "ONLINE" (12) and "TEST" (13) keys,
- the red (14) and green (15) indicator lamps.
An "RFID" sticker (17) indicating that the printer is equipped with
the RFID option (can be included with both versions).
A paper ejection slot (9).
A protective cover (10).
IER 400B
User Guide
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1 - Control panel
2 - Mode key
3 - Test document key
4 - Fault clear key
5 - Eject blank document key
6 - Red indicator lamp
7 - Green indicator lamp
8 - Display
9 - Ejection slot
10 - Protective cover
Figure 1.2
Front view - Version: Front panel with display and 4-key control panel.
11 - Control panel
12 - Mode key
13 - Test document key
14 - Red indicator lamp
15 - Green indicator lamp
16 - Display cover
17 - RFID sticker
Figure 1.3
Front view - Version: Front panel without display and 2-key control
panel
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User Guide
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1.3.2 Exterior Rear View
The rear of the IER 400B Printer features:
The communications interface, including:
- an RJ45 network port (1),
- a USB port (2)
- an RS232 serial port (3), COM1,
- an RS232 serial port (4), COM2,
- a "Host" USB port (5).
Two locating pins (6) for the installation of the optional roll media
dispenser.
AC power connector (7).
AC power switch (8).
IER 400B
User Guide
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1 - RJ45 network port
2 - USB port
3 - RS232 serial port (COM1)
4 - RS232 serial port (COM2)
5 - "Host" USB port
6 - Locating pins (roll media
dispenser)
7 - AC power connector
8 - AC power switch
Figure 1.4
Rear View of Printer
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User Guide
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1.3.3 Interior View of Printer
Opening the cover allows access to the paper path, which features
the following:
the printhead support (1)
the printhead (2),
the paper path width adjustment tab (3),
two paper guides (5),
media sensor (6),
paper guide locking levers (4).
Figure 1.5
Interior View of Printer
IER 400B
User Guide
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2 CONNECTING THE PRINTER AND POWER-UP
2.1 CONNECTING THE PRINTER
WARNING
This appliance must be grounded.
This product must exclusively be connected to an
electrical circuit that is:
- Provided with a Ground Fault Circuit Interrupter
(GFCI) complying with IEC 364 and NFC 15-100
regulations, and
- conforming with the voltage characteristics
specified by the NF EN 50160 standard.
2.1.1 Procedure
To connect the printer, simply proceed as follows:
- Connect it to the AC power
- Connect it to the data communications system (PC, network).
Note: To be compatible with certain applications, the printer may require
the installation of additional programs and specific configurations
(contact IER Technical Support).
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User Guide
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2.1.1.1 Connecting the Printer to the AC Power
WARNING It is important to proceed in the order below:
- Make sure the printer is switched off (power switch set
to the 0-position).
- Plug the power cord (1) into the corresponding
connector at the rear of the printer.
- Connect the power cord to the line power outlet.
Note: The IER 400 Printer switches automatically to the available AC
line power within the authorized voltage range (see User Safety
Guide, IER P/N N0C4SEA, shipped with the printer).
IER 400B
User Guide
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Figure 2.1
Connecting the Printer to the AC Power
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User Guide
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2.1.1.2 Connecting the Printer to the Data Communications
System
CAUTION
To comply with class A FCC regulations it is
necessary to use a data cable provided with a braided
shield.
Use a shielded RS232 cable fitted wit metal plated
connector hoods. The cable shield must be liked to
these hoods and cable length must not exceed 15 m
(49.2 ft).
The length of a USB cable must not exceed 5 m
(16.4 ft).
To connect the printer to the host system, use one of the
interface connectors on the rear connector panel:
- 10/100 base T network port (1)
- USB 2.0 port (2)
- RS232 /DB9 serial port (3) (COM1)
- RS232 /DB9 serial port (4) (COM2).
Note: In addition, the rear printer connector panel is provided with a USB
Host port (5) to connect a USB key or a Blue Tooth adaptor.
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User Guide
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1 - 10/100 base T network port
2 - USB 2.0 port
3 - RS232 /DB9 serial port (COM1)
4 - RS232 /DB9 serial port (COM2)
5 - USB Host port
Figure 2.2
Connector Panel
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2.2 POWERING UP THE IER 400 PRINTER
2.2.1 Procedure
- At the rear of the printer, set the AC power switch to the
I-position.
Figure 2.3
Powering Up the IER 400 Printer
Printer initialization starts. The length of this process will take
several tens of seconds and can vary depending on the
application. The initialization being completed, the following will
occur, either:
- the green LED lights up while the red LED is blinking and a
sound signal is emitted to remind you to load media, if you have
not done so, or
- the green LED lights up to inform you that the printer is ready for
operation.
IER 400B
User Guide
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