Ier 567 User manual

Page
i
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Revision Level 2
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IER 567 COUNTER TOP PRINTER
LEVEL 1 MAINTENANCE MANUAL
N00272A
IER Siège/Headquarters 3, rue Salomon de Rothschild, BP320 - 92156 SURESNES Cedex - FRANCE
Tel. [phone] - Fax [phone] - Telex 620289 – Web: www.ier.fr
Service Clients / Customer Service - Fax + 33 (0)1 41 38 62 72
Translated from French : « Manuel de Maintenance Niveau 1, Imprimante IER 567 – Modèle de Table, N00271A»
IER Documentation Department

IER 567 Counter Top Printer – Level 1 Maintenance Manual
N00272A
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IER 567 Counter Top Printer – Level 1 Maintenance Manual
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CHINA
IER Shanghai
Kuen Yang Plaza #1101
798 Zhao Jia Bang Road
SHANGHAI 200030
P.R.C.
Phone: [phone]
Fax: [phone]
UNITED ARAB EMIRATES
IER Dubai
PO Box 37585
DUBAI
Phone: [phone]
Fax: [phone]
GERMANY
IER GmbH
Praklastr. 1
D-31311 UETZE
Phone: [phone]
Fax: [phone]
UNITED KINGDOM
IER Ltd
Unit G4
Middlesex Business Centre
Bridge Road
SOUTHALL, MIDDX, UB2 4AB
Phone: [phone]
Fax: [phone]
JAPAN
IER Tokyo
Yoshitoku Bldg. 8F
3-15-14 Shiba, Minato-ku
TOKYO 105-0014
Phone: [phone]
Fax: [phone]
SINGAPORE
IER Pte LTd
298 Tiong Bahru Road
# 09-01/03 Central Plaza
SINGAPORE 168730
Phone: [phone]
Fax: [phone]
UNITED STATES
IER Inc. Dallas
2015 Midway Road
Suite 118
CARROLLTON, TX 75006
Phone: [phone]
Fax: [phone]
Toll free: 1-800 624 8538
IER Inc. Belton
815 Kirkley Blvd
BELTON, TX 76513
Phone: [phone]
Fax: [phone]
SPAIN
IER Impresoras Especializadas, S.L.
Calle Comandante Zorita 4 – E
28020 MADRID
Phone: [phone]
Fax: [phone]

IER 567 Counter Top Printer – Level 1 Maintenance Manual
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NOTICE
This IER product comes with a lithium battery. Battery replacement must imperatively be
performed by qualified maintenance personnel. Moreover, only IER approved models may
be used.
CAUTION
DANGER OF EXPLOSION IF BATTERY IS INCORRECTLY REPLACED.
REPLACE ONLY WITH THE SAME OR EQUIVALENT TYPE
RECOMMENDED BY THE MANUFACTURER.
DISPOSE OF USED BATTERIES ACCORDING TO THE
MANUFACTURER’S INSTRUCTIONS
FCC (Federal Communications Commission) Statement
The United States Federal Communications Commission (in 47 CFR 15.105) has specified that
the following notice be brought to the attention of users of this product.
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to part 15 of FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own
expense.
Use of a shielded cable is required to comply within Class A limits of Part 15 of FCC Rules.
Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not
expressly approved by IER may cause harmful interference and void the FCC authorization to
operate this equipment.
NORWAY: This product is also designed for IT power distribution system with
phase-to-phase voltage 230V.
NORWAY & SWEDEN: Apparaten skall anslutas till jordat uttag när den ansluts till ett
nätverk.
THIS APPLIANCE MUST BE GROUNDED.
The cover is intended for occasional use and must be normally closed.
This product must exclusively be connected to an electrical circuit provided with a
ground fault circuit interrupter (GFCI) and complying with IEC 364 regulations.
The warranty shall be null and void in case of use of any spare part, special tool or consumable part
not expressly approved in writing by IER and in the event of attempted repair or servicing of the
machines by persons lacking the requisite technical qualifications.
The information and specifications contained in this document are subject to change without prior
notice.

IER 567 Counter Top Printer – Level 1 Maintenance Manual
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MODIFICATIONS
Revision Level Date Modifications
1 Oct. 28, 2003
2 Nov. 28, 2005 Chapter 1 and Chapter 2

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FOREWORD
This manual contains all the information necessary for level 1 maintenance (preventive
maintenance and troubleshooting) of the IER 567 Printer. It includes the following
chapters:
Chapter 1 Preventive Maintenance This chapter defines:
The operations to be performed
The frequency of these operations
The rules to be applied
Tools and servicing products
For level 1 preventive maintenance.
Chapter 2 Maintenance Sheets This chapter consists of sheets
giving the procedures for performing
the following operations:
Dusting
Cleaning
Removal/installation
Testing
For all the printer components
concerned by level 1 maintenance.
Chapter 3 Troubleshooting This chapter guides the maintenance
agent in troubleshooting and
correcting any failures as rapidly as
possible to reduce printer downtime
to a minimum.

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CHAPTER1
LEVEL 1 PREVENTIVE MAINTENANCE
Revision Level 2
Nov. 28, 2005

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TABLE OF CONTENTS
Title Page
LEVEL 1 PREVENTIVE MAINTENANCE............................................................................................................1-5
1-1 General.......................................................................................................................................................1-5
1-2 Level 1 Maintenance Schedule..................................................................................................................1-5
1-3 Part Replacements Authorized at Level 1 Maintenance............................................................................1-5
1-4 Test Coupons.............................................................................................................................................1-6
1-4-1 Statistics Coupon ..................................................................................................................................1-6
1-4-2 Configuration Coupon...........................................................................................................................1-6
1-4-3 Status Coupon.......................................................................................................................................1-7
1-4-4 Network Information Coupon ................................................................................................................1-8
1-5 General Block Diagram of Interconnections ..............................................................................................1-8
LIST OF ILLUSTRATIONS
Figure 1-1 : Block Diagram of Interconnections.................................................................................................. 1-9

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LEVEL 1 PREVENTIVE MAINTENANCE
1-1 GENERAL
To guarantee the extended life of the IER 567 Printer, the maintenance schedule described herein must
be adhered to.
IMPORTANT: The degree of soiling of the printer and in particular the printhead and drive
rollers varies according to stock quality and environmental conditions. It is
important to regularly check the printer for soiling and keep it clean.
1-2 LEVEL 1 MAINTENANCE SCHEDULE
Before performing any level 1 maintenance, print out a “statistics coupon” from the Counters submenu
(see Chapter 2, Sheet A-2). This coupon shows the error counters which can be analyzed to focus
maintenance on problem areas.
The printer is set on a tabletop for level 1 preventive maintenance.
Personnel Frequency
Estimated
time
Maintenance
technician Once a year for an average of 300 coupons printed per day Every 6 months for an average of 600 coupons printed per day 30 minutes
Type of operations Cleaning agents Procedure
(reference documents)
Dusting of the paper path
Dusting of the burster blade
Dusting of the sensors
Kit, cleaning IER P/N S32129A
Dusting of the central
mounting plate, electronics
module side
Vacuum cleaner adapted for this
type of operation
Cleaning of drive assemblies
Cleaning of solenoids (clutch
and front feeder)
Cleaning of magnetic head
Cleaning of printhead
Cleaning of presser spring
guide
Cleaning of platen
Kit, cleaning IER P/N S32129A
Chapter 2 of this manual and IER
567 User Guide
1-3 PART REPLACEMENTS AUTHORIZED AT LEVEL 1 MAINTENANCE
Only the thermal printhead module can be replaced in case of failure.
Refer to sheet C-1 for replacement of this module.

IER 567 Counter Top Printer – Level 1 Maintenance Manual
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1-4 TEST COUPONS
1-4-1 Statistics Coupon
The line concerning Bin 3 only appears if bin 3 is present and activated in the menu.
The lines concerning the Ribbon appear only if the ribbon controller is present.
The lines concerning Escrow appear only if the escrow bin is present.
The lines concerning voids and mag retries appear only if the magnetic module is present.
Zone A paper jams correspond to the sum of jams in zones A1, A2 and A3.
The counters on the right (2) are temporary and can be cleared by level 1 maintenance.
The counters on the left (1) are permanent and cannot be cleared by level 1 maintenance.
--> STATISTICS COUPON <-- Serial Number: 1234567
# COUPONS 567 - IER
Bin 1 1234567 1234567 Power ups 1234567 1234567
Bin 2 1234567 1234567 Mag passes 1234567 1234567 Program: / .
Bin 3 1234567 1234567 Prt passes 1234567 1234567 Date : 00/00/0000
Front 1234567 1234567 Void cpns 1234567 1234567 Chksum : Ox12345678
Mag Retries 1234567 1234567 Keybrd : 80437/0.00
Escrow : 80464/0.00
Jams Zone A: 1234567 1234567 Bad head dots: 123 Ribbon : 80462/0.00
Jams Zone B: 1234567 1234567 Power on: 1234567h Boot revision: 0.00
Jams Zone C: 1234567 1234567 Remaining ribbon diameter # . mm
Jams Zone D: 1235567 1234567 SENSOR BRIGHTNESS THRESHOLD
Jams Zone E: 1234567 1234567 Magnetic : 23 23
Jams Zone S: 1234567 1234567 Print : 23 23
Cutter Jams: 1234567 1234567 Front lgth: 23 23
Head Jams : 1234567 1234567 Front edge: 23 ---
Ribbon Jams: 1234567 1234567 Rear edge : 23 ---
1-4-2 Configuration Coupon
The line concerning Bin 3 appears only if bin 3 is present and activated in the menu.
The lines concerning the Ribbon appear only if the ribbon controller is present.
The lines concerning the magnetic module and SCN appear only if the magnetic module is present.
The Frontal mode line can be set to "Check-in" or "Revalidation".
The Thermal mode line can be set to "Ribbon" or "Paper".
The lines concerning Escrow appear only if the escrow bin is present.
--> CONFIGURATION COUPON <-- Serial Number: 1234567
FACTORY SETTINGS 567 - IER
Top margin :- .0mm Horizontal pitch:-5 Bin:2 s/w
Left margin:- .0mm Reject bin :Yes Program: / .
Cut offset :- .0mm Print head rank : 4 Date : 00/00/0000
Chksum : Ox12345678
LGTH TYP SCN VRF CTR SPD Keybrd : 80437/0.00
Bin 1: 8" 1 Asc On 0 7"/s Secured cabinet Escrow : 80464/0.00
Bin 2: "3/8 2 Off Off -5 5"/s Ribbon : 80462/0.00
Bin 3: 8" 9 Des On 5 8"/s Boot revision: 0.00
Frontal:- - - On 3 7"/s 0 bauds ATB specs: AEA
bits / parity even / . stop bits
USER ADJUSTMENTS
Top margin : - .0mm Max mag retries: 1 Default bin :
Left margin: - .0mm Max mag voids: Hard code: ABCDE
Thermal mode: Ribbon Max SCN voids: Frontal mode: Revalidation
Ribbon passes: Max SCN qry voids: SCNR info in status: Yes
2
1

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The line and box concerning the secured cabinet appear only if the secured cabinet is present.
The bin field can be set to "2 h/w", "2 s/w" or "3".
The line giving the baud rate does not appear for Ethernet and USB connections.
The line giving the number of bits, parity, etc. is replaced where applicable by Ethernet connection or
USB connection.
1-4-3 Status Coupon
The lines concerning Bin 3 appear only if bin 3 is present and activated in the menu.
The lines concerning the Ribbon appear only if the ribbon controller is present.
The lines concerning the magnetic module and SCN appear only if the magnetic module is present.
The lines concerning COM1 do not appear for network and USB connections.
--> 567 STATUS COUPON <--
Serial number : 123467
Software main board rev. :80450 / 0.00
Software check sum : 0x12345678
ATB specifications : AEA1999
Coupon count : 1234567
Power on time : 1234567 hours
Display language : French
Top print position (in tenth of mm) :-123
Left print position (in tenth of mm) :-123
Thermal mode : Thermal paper
Ribbon passes : 5
Default bin : 1
Connexion type : rs232
Com 1 baud rate : 57600
Com 1 parity : none
Com 1 data bits : 8
Com 1 stop bits : 1
Bin 1 coupon type : 1
Bin 1 coupon length : 7"3/8
Bin 1 print speed : 7"/s
Bin 1 print contrast : -2
Bin 1 magnetic encoding : Verification on
Bin 1 SCN verification : Yes
Bin 1 SCN control order : Ascending
Bin 2 coupon type : 1
Bin 2 coupon length : 7"3/8
Bin 2 print speed : 4"/s
Bin 2 print contrast : 5
Bin 2 magnetic encoding : Verification off
Bin 2 SCN verification : Yes
Bin 2 SCN control order : Descending
Bin 3 coupon type : 1
Bin 3 coupon length : 8"
Bin 3 print speed : 8"/s
Bin 3 print contrast : 0
Bin 3 magnetic encoding : Verification on
Bin 3 SCN verification : No
Bin 3 SCN control order : Ascending
Front print speed : 8"/s
Front print contrast : 0
Front magnetic encoding : Verification on
Scn check-digit : No

IER 567 Counter Top Printer – Level 1 Maintenance Manual
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1-4-4 Network Information Coupon
The lines concerning the Ribbon appear only if the ribbon controller is present.
The lines concerning Escrow appear only if the escrow bin is present.
--> NETWORK INFORMATION <-- Serial Number: 1234567 567 - IER
PIC software revision : / .
NIF software revision : / .
NIF serial number : Program: / .
Date : 00/00/0000
Ethernet address : 12:34: 6:78:9A:BC Chksum : Ox12345678
Keyboard ctrl: 80437/0.00
IP address : 123.123.12 .1 Escrow ctrl: 80464/0.00
Subnet mask : 123.123.12 .1 Ribbon ctrl: 80462/0.00
Default gateway : 123.123.12 .1 Boot revision: 0.00
Default TCP/IP port number : 01234
Persistant IP address : No
Enable DHCP : Yes
1-5 GENERAL BLOCK DIAGRAM OF INTERCONNECTIONS
Refer to Figure 1-1.

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J1
J2
J15
J14J13 J12 J17J16 J18
J11
J9
J8
J5
J6
J3
J4
J7
J10
11
17
12
1315
14
16
A
C
33
32
31
36
34
39
37
38
45
41
42
43
44
D
B
28
22
23
24
26
27
25
21
Electronics module
Electromechanical module
RS232
standard
serial port
RS232
auxiliary
serial port
Ethernet
interface
PCB
Power supply
A
C power input
On/Off switch
AC
power filter
Thermal
printhead
Coupon feeding
mechanism
Front panel sensor
Keypad PCB Display
unit
Burster
raised sensor
Ribbon switch
Length
sensor
Front edge
sensor
Output stacker
sensor
Front feed sensor
(escrow version)
Reject bin
sensor
Front feed
solenoid
Magnetic
motor
Reject bin
solenoid
Unwind motor
Rewind motor
Printhead motor
Burster
motor
Burster
safety sensor
Print motor
Clutch
solenoid
Feeder
motor 1 or 2
Feeder
motor 3
Rear
feed solenoid
Bin 2
sensor
Bin 3
sensor
Bin 1
sensor
Printhead
lowered sensor
Printhead
raised sensor
Print
sensor
Rear edge
sensor
Magnetic
sensor
Figure 1-1: Block Diagram of Interconnections

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CHAPTER 2
LEVEL 1 MAINTENANCE SHEETS
Revision Level 2
Nov. 28, 2005

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TABLE OF CONTENTS
Sheet Title Page
ATOOLS AND TEST SOFTWARE ..............................................................................................................2-5
A-1 List of Standard and Specific Tools/Consumable Supplies ..........................................................2-5
A-2 Test Software ................................................................................................................................2-7
BPROCEDURES........................................................................................................................................2-15
B-1 General Dusting...........................................................................................................................2-15
B-2 Cleaning the Printhead, Platen and Spring Guide ......................................................................2-19
B-3 Cleaning the Magnetic Head .......................................................................................................2-21
B-4 Cleaning the Trailing Edge Sensor..............................................................................................2-23
B-5 Restoring to Initial Condition .......................................................................................................2-25
CSTANDARD REPLACEMENTS..............................................................................................................2-27
C-1 Thermal Printhead Module ..........................................................................................................2-27
C-2 Actuator Lever .............................................................................................................................2-31

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