Ier I420 User manual

i420
PRINTER
USER GUIDE
N0L802A1
24 February 2017

i420
User Guide
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N0L802A1
Ce document est la propriété d'IER et ne doit pas être reproduit ou communiqué sans autorisation écrite.
This document is the property of IER and may not be reproduced or communicated without prior written
authorization
1. i420-220 product tested at 230 V, 50Hz, for EC measurements.
This equipment is compliant with Class A of CISPR 32. In a residential environment, this
equipment may cause radio interference.
COMPLIANCE STATEMENT FOR EUROPEAN USERS
CE marking shows conformity to the following criteria and provisions:
Low Voltage Directive (2006/95/EC, formerly 73/23/EEC)/EN60950-1
EMC Directive (2004/108/EC, formerly 89/336/EEC)/EN55022, EN55024, EN61000-3-2 & EN61000-3-3
GS MARK STATEMENT
This product has been tested under EN ISO 7779 and has an acoustic level output no higher than 55db (A).
This device is not intended for use at a video workstation in compliance with Bildscharb V.
This device is not intended for use in the direct field of view at visual display workplaces. To avoid incommoding
reflections at visual display workplaces this device must not be placed in the direct field of view.
2. i420-120 product tested at 120 V, 60Hz, for FCC and ICES measurements.
FCC COMPLIANCE STATEMENT FOR AMERICAN USERS
Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual,
may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the user
will be required to correct the interference at his own expense.
EMI COMPLIANCE STATEMENT FOR CANADIAN USERS
This Class A digital apparatus complies with Canadian ICES-003.
This equipment generates and uses radio frequency energy and if not installed and used properly, that is, in
strict accordance with the manufacturer’s instructions, may cause interference to radio and television reception.
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set
out in the Radio Interference Regulations of the Canadian Department of Communications. This equipment is
designed to provide reasonable protection against such interference in a residential installation. However, there
is no guarantee that interference will not occur in a particular installation. If this equipment does cause
interference to radio or television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
CAUTION: Use shielded cables to connect this device to computers.
Any changes or modifications not expressly approved by the grantee of this device could void the user’s
authority to operate the equipment.
ETAT DE CONFORMITE EMI A L’USAGE DES UTILISATEURS CANADIENS
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.
Cet équipement produit et utilise l’énergie à radiofréquences et s’il n'est pas installé et utilisé correctement, c’est à dire
en accord strict avec les instructions du fabricant, il risque de provoquer des interférences avec la réception de la radio
et de la télévision.
Le présent appareil numérique n’émet pas de bruits radio électriques dépassant les limites applicables aux appareils
numériques de la classe A prescrites dans le Règlement sur le brouillage radioélectrique édicté par le ministère des
Communications du Canada.
Cet équipement est conçu pour fournir une protection satisfaisante contre de telles interférences dans une installation
résidentielle. Cependant, il n’y a pas de garantie contre les interférences avec les réceptions radio ou télévision,
provoquées par la mise en et hors circuit de l’équipement ; aussi, il est demandé à l’utilisateur d’essayer de corriger
l’interférence par l’une ou plus des mesures suivantes :
•Réorienter l’antenne de réception.
•Installer l’ordinateur autre part, par égard pour le récepteur.
•Brancher l’ordinateur dans une prise de courant différente de façon à ce que l’ordinateur et le récepteur soient
branchés sur des circuits différents.

i420
User Guide
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authorization.
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IMPORTANT SAFETY INSTRUCTIONS
READ ALL OF THESE INSTRUCTIONS AND SAVE THEM FOR LATER REFERENCE.
Follow all warnings and instructions marked on the product.
Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp
cloth for cleaning.
Do not use this product near water.
Do not place this product on an unstable cart, stand or table. The product may fall, causing serious
damage to the product.
Slots and openings on the cabinet and the back or bottom are provided for ventilation.
To ensure reliable operation of the product and to protect it from overheating, do not block or cover these
openings. The openings should never be blocked by placing the product on a bed, sofa, rug or other similar
surface. This product should never be placed near or over a radiator or heat register. This product should
not be placed in a built-in installation unless proper ventilation is provided.
This product should be operated from the type of power source indicated on the marking label.
If you are not sure of the type of power available, consult your dealer or local power company.
This product is equipped with a three-pronged plug, a plug having a third (grounding) pin. This plug will
only fit into a grounding-type power outlet. This is a safety feature. If you are unable to insert the plug into
the outlet, contact your electrician to replace your obsolete outlet. Do not defeat the safety purpose of the
grounding-type plug.
Do not allow anything to rest on the power cord. Do not locate this product where the cord will be walked
on.
If an extension cord is used with this product, make sure that the total of the ampere ratings on the
products plugged into the extension cord do not exceed the extension cord ampere rating. Also, make sure
that the total of all products plugged into the wall outlet does not exceed 15 amperes for 120V outlet and
7.5 amperes for 220V-240V outlet.
Never push objects of any kind into this product through cabinet slots as they may touch dangerous
voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any
kind on the product.
Except as explained elsewhere in this manual, don't attempt to service this product yourself. Opening and
removing those covers that are marked "Do Not Remove" may expose you to dangerous voltage points or
other risks. Refer all servicing on those compartments to service personnel.
The mains plug on this equipment must be used to disconnect mains power. Please ensure that the socket
outlet is installed near the equipment and shall be easily accessible.
Unplug this product from the wall outlet and refer servicing to qualified service personnel under the
following conditions:
a. When the power cord or plug is damaged or frayed.
b. If liquid has been spilled into the product.
c. If the product has been exposed to rain or water.
d. If the product does not operate normally when the operating instructions are followed. Adjust only
those controls that are covered by the operating instructions since improper adjustment of other
controls may result in damage and will often require extensive work by a qualified technician to restore
the product to normal operation.
e. If the product has been dropped or the cabinet has been damaged.
f. If the product exhibits a distinct change in performance, indicating a need for service.

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This document is the property of IER and may not be reproduced or communicated without prior written
authorization
SAFETY INSTRUCTIONS
WHICH MUST BE STRICTLY OBSERVED!
To prevent personal injury or property damage, the following shall be strictly observed.
The degree of possible injury and damage due to incorrect use or improperly following instructions is described
below.
INDICATES A SITUATION, WHICH, IF NOT OBSERVED AND HANDLED PROPERLY,
COULD RESULT IN DEATH OR SERIOUS INJURY.
Indicates a situation, which, if not observed and handled properly, could result in injury.
Warns against the presence of hot surfaces. Do not touch. To prevent skin burn injuries,
turn off, unplug and allow surfaces to cool down before servicing.
Warns against the risk of hand cuts or hand crushing. To prevent injuries, turn off, unplug
and wear gloves during servicing.
NEVER PERFORM THE FOLLOWING. IF NOT AVOIDED, THESE MAY CAUSE DAMAGE OR
TROUBLE TO THE PRINTER OR CAUSE THE PRINTER TO OVERHEAT AND RELEASE
SMOKE AND CAUSE BURNS OR AN ELECTRICAL SHOCK. IF THE PRINTER IS DAMAGED
OR IS MALFUNCTIONING, BE SURE TO TURN THE PRINTER OFF IMMEDIATELY AND
REMOVE THE POWER CORD FROM THE OUTLET, THEN CONSULT OUR SERVICE
PERSONNEL.
DO NOT JOLT OR IMPACT TO THE PRINTER BY STEPPING ON, DROPPING OR
HITTING THE PRINTER.
DO NOT PLACE THE PRINTER IN A POORLY VENTILATED AREA, OR SHUT OFF THE
AIR VENT OF THE PRINTER.
DO NOT PLACE THE PRINTER WHERE CHEMICAL REACTIONS OCCUR, SUCH AS IN
LABORATORIES OR WHERE AIR IS
MIXED WITH SALT OR GAS.
DO NOT USE A POWER VOLTAGE OR FREQUENCY OTHER THAN THOSE
SPECIFIED.
DO NOT PLUG/UNPLUG THE POWER CORD OR ATTACH/DETACH THE INTERFACE
CABLE BY SIMPLY GRABBING THE POWER CORD OR INTERFACE CABLE. DO NOT
PULL OR CARRY THE PRINTER WHEN THE TENSION OF THE POWER CORD OR
INTERFACE CABLE IS INCREASED.
DO NOT DROP OR PUT FOREIGN MATTER SUCH AS CLIPS AND PINS INTO THE
PRINTER. THIS MAY CAUSE PROBLEMS.
DO NOT PLUG THE POWER CORD INTO AN OUTLET WITH MANY LOADS.
DO NOT SPILL DRINKS SUCH AS TEA, COFFEE AND JUICE ON THE PRINTER OR
SPRAY INSECTICIDE ON THE PRINTER. IF DRINK OR WATER IS SPILLED, FIRST BE
SURE TO TURN THE POWER OFF AND REMOVE THE POWER CORD FROM THE
OUTLET, THEN CONSULT OUR SERVICE PERSONNEL.
DO NOT DISASSEMBLE OR MODIFY THE PRINTER.
THE PRINTER IS NOT TRANSPORTABLE.

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User Guide
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N0L802A1
NOTICE
Before use, be sure to read this manual and keep it handy for reference when needed.
The contents of this manual may change without prior notice.
Reproduction, transfer, or transmission of the contents of this manual without prior consent is strictly
prohibited.
We are not liable for any damage resulting from the use of the information contained herein, regardless
of errors, omissions, or misprints.
We are not liable for any problems resulting from the use of optional products and consumable supplies
other than the designated products contained herein.
Do not handle, disassemble or repair the parts other than those specified in this manual.
We are not liable for any damage caused by user's erroneous use of the printer and inadequate
environment.
Data residing in the printer is temporary. Therefore, all data will be lost if power is lost. We are not liable
for any damage or loss of profits caused by data loss due to failures, repairs, inspections, etc.
Please contact us if there are any mistakes or ambiguities within this manual.
If there are missing or incorrectly collated pages in this manual, contact us to obtain a new manual.
GENERAL PRECAUTIONS
Prior to operation, read the safety instructions carefully and observe them.
Do not drop or put foreign matter such as clips and pins into the printer. This may
cause problems.
Be careful when moving or carrying the printer. Dropping the printer may cause injury
or property damage.
When moving or carrying the printer, never use the paper support. It is not a handle.
Make sure if you open the top cover, it is opened all the way. If only partially open, the
cover could slam shut, possibly causing injury.
When the cover is open, be careful of the corners of the cover. They could cause injury.
Do not open the printer during printing.
When cleaning the surface of the printer case, do not use the cloth that is soaked in
thinner, trichloroethylene, benzine, ketone or similar chemicals.
Do not use the printer where there is a lot of oil, iron particles, or dust.
Do not spill liquids or spray insecticide on the printer.
Do not jolt or impact to the printer by stepping on, dropping or hitting the printer.
Operate the control panel properly. A careless, rough handling may cause problems or
malfunction. Do not use such sharp-edged tool as a ballpoint pen for operation.
Be careful of the edges of the plates so injury or property damage is possible.
If a problem occurs during printing, stop the printer immediately and unplug the power
cord from the outlet.
When printer trouble occurs, do not try to dissemble it. Instead, consult our service
personnel.

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This document is the property of IER and may not be reproduced or communicated without prior written
authorization
PRECAUTIONS WHEN INSTALLING THE PRINTER
Prior to operation, read the safety instructions carefully and observe them.
Do not use or store the printer near fire, excessive moisture, in direct sunlight, near an
air conditioner or heater or other source of unusually high or low temperature or
humidity or excessive dust.
Do not place the printer where chemical reactions occur, such as in a laboratory.
Do not place the printer where air is mixed with salt or gas.
The printer must sit on a firm, level surface where there is ample ventilation. Never
allow the printer’s air vent to be blocked by a wall or other object.
Do not put anything on the top of printer.
Do not place the printer near a radio or television, and do not use the same wall outlet
for the printer and radio or television. Radio or television reception could be adversely
affected.
Do not use a power voltage or frequency other than those specified.
Do not put anything on the power cord or step on it.
Do not drag or carry the printer with the power cord or interface cable.
Avoid plugging the power cord into an outlet with many loads.
Do not bundle the power cord when inserting the plug.
Always grip the plug housing, not the cord, to plug/unplug the power cord.
Make certain the power is turned off before connecting/disconnecting the interface
cable.
Avoid lengthening the signal cable or connecting it to any noise-producing device. If it
is unavoidable, use the shielded cable or twisted pair for each signal.
Place the printer near the outlet where the power cord can be unplugged easily to shut
off power.
Use the AC outlet that accepts a three-pronged plug. Otherwise, static electricity may
be generated and there will be danger of electric shock.
MAKING THE EQUIPMENT ELECTRICALLY SAFE
1. Put the main power switch of the equipment to the "O" (OFF) position, to power
down the equipment.
2. Disconnect the printer power cord from the power supply grid outlet of
the site or from the printer power socket.

i420
User Guide
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Page 7
N0L802A1
RECORD OF REVISIONS
Revision
Date
Modifications
A1
22/02/2017
Creation of the document

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User Guide
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authorization
CONTENTS
IMPORTANT SAFETY INSTRUCTIONS....................................3
SAFETY INSTRUCTIONS ..........................................................4
RECORD OF REVISIONS ..........................................................7
CONTENTS ................................................................................8
1 OVERVIEW............................................................................10
1.1 PRESENTATION OF THE PRINTER .................................................10
1.2 CONTENTS OF SHIPPING CARTON ................................................11
1.3 PHYSICAL DESCRIPTION.................................................................12
1.3.1 Front view ....................................................................................12
1.3.2 Inside the printer..........................................................................13
1.3.3 Operation panel ...........................................................................14
1.3.4 Rear view.....................................................................................15
2 PRINTER SETUP...................................................................16
2.1 INSTALL IERCONNECT.....................................................................16
2.2 CONNECT THE PRINTER TO POWER .............................................16
2.3 TURN ON/OFF THE PRINTER...........................................................16
2.4 SET THE MEDIA TYPE.......................................................................17
2.5 CONNECT THE PRINTER DATA CABLE .........................................17
2.6 LOAD THE PRINTER..........................................................................18
2.7 DO A PRINT TEST..............................................................................18
2.8 ADJUST THE MEDIA THICKNESS....................................................19
2.9 ADJUST THE MEDIA WIDTH.............................................................20
3 PRINTER OPERATION .........................................................21
3.1 STATUS AND OPERATION MODE INDICATION.............................21
3.1.1 LED indicator ...............................................................................21
3.1.2 LCD display backlight ..................................................................21

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3.1.3 LCD display messages................................................................ 22
3.1.4 Common user indication and display .......................................... 22
3.2 KEYBOARD ........................................................................................23
3.2.1 Printer in on line mode................................................................. 23
3.2.2 Printer in off line mode................................................................. 24
4 TROUBLESHOOTING...........................................................25
4.1 THE PRINTER DOES NOT START UP AT POWER UP................... 25
4.2 THE PRINTER DOES NOT RECEIVE PRINT DATA......................... 25
4.3 POOR PRINT QUALITY .....................................................................26
4.4 FREQUENT ERROR SIGNALS..........................................................26

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User Guide
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authorization
1 OVERVIEW
1.1 PRESENTATION OF THE PRINTER
The IER i420 printer is designed to print ATB1 size coupons and bag tags.
To operate, the printer must be connected to a computer on which the
IERConnect software is installed. Two IER i420 printers can be connected to
the same computer, if they are not in the same print mode. One must be in
ATB mode (i.e. wide) and the other in bag tag mode (i.e. narrow).
i420 printer in ATB mode
(wide)
i420 printer in bag tag
mode (narrow)

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1.2 CONTENTS OF SHIPPING CARTON
Be careful when moving or carrying the printer and when taking
the printer out of the carton. The printer may cause injury or
damage if fell down. Be sure to grip the printer housing firmly
when taking it out of the carton. Do not grip the printer by the
packing material, which may tear apart, causing the fall of the
printer.
When opening the cover, open it all the way. If only part way
open, the cover could slam, possibly causing injury.
Be careful of the edge of the cover when the cover is opened. It
may cause injury or damage.
Be careful of the edges of the metal plates.They may cause
injury or damage.
The shipping carton contains:
an IER i420 Printer,
a user safety and start guide,
a power cord (optional),
an USB cable (optional).
IMPORTANT: We recommend that
you retain the packing material
(carton and padding) at least
throughout the warranty period.
Also keep the User Safety Guide
near to the printer.

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authorization
1.3 PHYSICAL DESCRIPTION
1.3.1 FRONT VIEW
1
Printer cover
2
Operation panel
3
Power switch
4
Cover open lever
To open the printer cover:
1. Press the cover open lever (4).
2. Lift the right side and pivot the cover (1) to the left to move it onto the
vertical position.

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1.3.2 INSIDE THE PRINTER
1
Thermal printhead
2
Upper sensor
3
Bottom sensor
4
Platen

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1.3.3 OPERATION PANEL
1
LCD display, 2 lines of 15 characters
2
Status LED
3
FEED/▼(down arrow) key
4
RESET/EXIT/◄(left arrow) key
5
UNLOAD/▲ (up arrow) key
6
ON LINE/ENTER/►(right arrow) key

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1.3.4 REAR VIEW
1
Media width adjustment dial
2
Media thickness adjustment dial
3
Right paper guide (fixed position)
4
Left paper guide (2 positions)
5
Power cord inlet
6
USB interface socket (USB2.0)
7
Left paper guide locking screw

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authorization
2 PRINTER SETUP
2.1 INSTALL IERCONNECT
Before connecting the printer to the computer, install the IERConnect
software. To do so, refer to the IERConnect installation guide.
2.2 CONNECT THE PRINTER TO POWER
1. Make sure that the power switch is
turned OFF (O position).
2. Connect the power cord (1) to the
printer power inlet (2).
3. Connect the plug of the power cord to
an AC outlet.
2.3 TURN ON/OFF THE PRINTER
TURN ON THE PRINTER
When turning the power switch to the "I" position (ON), pay attention
to the messages displayed on the printer screen.
1. Turn the power switch to the "I" position (ON).
After 2 seconds, the second line of the LCD screen displays the printing
mode:
Wide: ATB format print mode
Narrow: Bag tag format print mode
2. Wait until the printer starts.
Since the printer is not yet connected to a host computer, after starting it
displays: i420 Disconnected.

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TURN OFF THE PRINTER
1. Turn the power switch to the "O" position (OFF).
2.4 SET THE MEDIA TYPE
During startup, the printer displays the
currently selected print mode. To switch to
the other print mode:
1. Make sure that the USB data cable is
NOT CONNECTED and the print
media is NOT LOADED.
2. Simultaneously press the UNLOAD
and ONLINE buttons for 3 seconds
until the desired mode is displayed on
the screen.
3. Set the movable paper guide (3) to the
desired position (4 for bag tag, 5 for
ATB) and secure it with a locking
screw (6).
2.5 CONNECT THE PRINTER DATA CABLE
1. On the back of the printer, connect the
USB data cable (1) to the printer USB
socket (2).
2. Connect the USB data cable to the host
computer.

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2.6 LOAD THE PRINTER
1. Insert the print media (9), thermo-sensitive
side up, between the 2 paper guides (3 and
10) until the media is trained by the printer.
After positioning the media, the printer
displays READY BTP (bag tags print mode)
or READY ATB (ATB print mode).
2.7 DO A PRINT TEST
1. Turn on the printer (see page 16).
2. Wait until the printer starts.
3. Press On Line to enter the off line mode.
4. Press Unload once, twice, or three times depending on the type of test
coupon you want to print:
Press Unload once to print a configuration test coupon.
Press Unload twice to print a pattern test coupon.
Press Unload three times to print a statistics test coupon.
5. Take the test coupon.
6. Press On Line to return to the on line mode.

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2.8 ADJUST THE MEDIA THICKNESS
The media thickness adjustment dial allows you to adjust the thermal head
offset according to the media thickness. The default factory setting is 2. This
value is suitable for standard ATB and Bag Tag media.
Below process applies to nonstandard media.
1. Rotate the media thickness adjustment dial until you reach the desired
setting.
Dial
Type of media
0
Direct thermal media (thin paper)
1-2
Direct thermal label media, standard direct thermal media
3-5
Thicker media such as high quality direct thermal media
6-9
Cards, tags, thicker media stock
2. Do a print test (see page 18).
3. If necessary, adjust the setting to optimize the print quality:
If the print is too bright, select a lower value.
If the print is too dark, select a higher value.

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2.9 ADJUST THE MEDIA WIDTH
The media width adjustment dial allows you to adjust the pressure of the
thermal head according to the media width. The default factory setting value
is 6. This setting is suitable for standard ATB and Bag Tag media.
Below process applies for nonstandard media.
1. Rotate the media width adjustment dial until you reach the desired
setting.
Dial
Media width (mm)
Media width (in)
0
19.5 to 23.0
0.77 to 0.90
1
23.0 to 30.0
0.90 to 1.18
2
30.0 to 39.0
1.18 to 1.53
3
39.0 to 49.0
1.53 to 1.92
4*
49.0 to 62.0
1.92 to 2.44
5
62.0 to 76.0
2.44 to 2.99
6**
76.0 to 88.0
2.99 to 3.46
7
88.0 to 99.0
3.46 to 3.89
8
99.0 to 108
3.89 to 4.25
9
108 to 118
4.25 to 4.65
(*) suitable for bag tag media
(**) suitable for ATB and bag tag media (factory setting)
2. Do a print test (see page 18).
3. If the printing is brighter to the right than to the left, increase the setting
value.