Ingenico Link/2500 Operator's manual

The Ingenico Link/2500 card reader connects with your mobile device via Bluetooth. It accepts
magstripe cards, chip cards and NFC/contactless payments, including mobile wallets like Apple
Pay®.
The Ingenico Link/2500
FOR INTERNAL USE ONLY
Converge Mobile and the Link/2500

Gather everything you need to jump start your payment processing.
1. Phone or tablet (iOS or Android) with internet connectivity.
2. The Converge Mobile app downloaded on mobile device.
3. Ingenico Link/2500 card reader –make sure it’s fully charged prior to calling in to activate.
Please note, Link/2500 is not available in Canada.
4. A Converge Mobile account with valid sign-in credentials. You can receive this by calling the
Activation Department at 866-451-4007, Press 1 (English), Press # key, Press 2 (To activate or
receive training on your mobile based payment processing product).
If you have any questions or issues processing transactions, please call the Bank of the West
Premier Services Helpdesk at 1-844-638-8657.
What do I need to process transactions with Converge Mobile?
FOR INTERNAL USE ONLY
Ingenico Link/2500

How do I add an item to checkout from the Product Catalog?
You can add multiple items from the Converge Product Catalog to checkout before processing a
transaction. To add/remove items to/from checkout, follow the steps below.
1. Touch the Catalog tab at the top of the screen to switch into Catalog mode. To add an item to a transaction,
touch the plus button next to the item you wish to add to the Shopping Cart.
2. Touch the Number Button next to the item to open up quantity edit options.
3. Add or remove additional copies of the selected item by touching the plus or minus buttons next
to the current item quantity.
4. Touch Checkout at the bottom of the page to complete the transaction.
FOR INTERNAL USE ONLY

How do I manually add an item to checkout?
1. Touch the Manual tab at the top of the screen to switch into Manual mode.
2. To set a price for the item, type in the item price. To enter a description for the item, touch the description
field.
3. Touch the Up or Down arrows to increase or decrease the quantity. Touch the Add to Cart
button to add it to the current sale.
4. Touch the Shopping Cart icon on the top right corner to review items.
5. Touch the Checkout button to initiate the payment process. You will see the Sale Summary screen with the
sale details.
FOR INTERNAL USE ONLY

How do I finalize a sale?
1. Converge Mobile may prompt for a signature, depending on the card used in transaction.
2. Once the transaction is complete, the customer can choose to receive an email receipt by typing in his/her
email address a paper receipt printed by a supported Bluetooth printer. If the customer chooses not to get a
receipt, simply Touch Done.
1 2 2
FOR INTERNAL USE ONLY

How do I process transactions with the Link2500 card reader?
1. Touch the Checkout button after adding items to the sale.
2. Select Credit ⎸Debit from the Sale Summary page.
3. Converge Mobile will start the transaction and ask the cardholder to enter card on the card reader.
FOR INTERNAL USE ONLY

4. If the card has an embedded microchip, insert the chip end of the card into the Link2500 card reader with the
chip facing up. Please note, the card must be inserted throughout the transaction.
If it is not a chip card, swipe the card at the top of the Link2500.
Converge Mobile also supports contactless transactions via card or mobile wallet with the Link2500, such as
ApplePay® or AndroidPay™. To use this feature, tap the card or mobile phone against the card reader.
How do I process transactions with the Link2500 card reader? (continued)
FOR INTERNAL USE ONLY