Ingenico Tetra Move/5000 User manual

Move/5000
Setup Guide
Charge the Reader
• Unpack the reader, charger and base or
accessories.
• Make sure the reader is powered OFF.
• Connect wall/power charger to the card
reader directly [A] or to a base [B], [C].
• Charge for 16 hours. Wall Charger
Base bottom
(for charging port)
Set up the Reader
• If using Wi-Fi to process payments, a
base isn’t required, but you may have
purchased a charging base (images A and
B). Follow instructions on page 2.
• If using Bluetooth to process payments,
you need a communications-enabled
base to connect the base via Ethernet.
Follow instructions on page 3.
Follow these steps to set up and use your
Move/5000 card reader.
A
C
Move/5000
Move/5000 with
Communications base
B
Charge-only base

Prepare to connect the Move/5000 to a Wi-Fi router or network name:
• Make sure the reader is charged, plugged in and powered ON. If
you purchased a charging base, plug the charging cord into the port
on the base and place the card reader on the base to charge.
• Have your Router/Network Name (SSID) and password ready (PSK).
Move/5000 Wi-Fi Setup
Then follow these instructions:
Your card reader will display
Idle Menu / Screen Saver
[ADMIN MODE]
ADMIN MENU
Enter Admin Username/Password
[ADMIN MENU]
[ADMIN MENU]
1 – Download Application
2 – Set Date and Time
3 – Congure Wi-Fi
4 – Congure Mobile
5 – Congure Bluetooth
Wi-Fi [ADMIN MENU]
1 – Scan Networks
2 – My Networks
3 – IP Conguration
Scan Networks
SCANNING…
[Available Networks]
YourBusinessName
PrivateStore
Other
[Wi-Fi Password]
Enter Wi-Fi Password:
[Available Networks]
Connected...
What you need to do
Press the Home Menu [] key to access
the Admin Menu
Select [ADMIN MODE]
Key in the Admin Username/Password and
press Enter
If you don’t know your Admin Password, call
1-888-886-8869. For your security, we don’t send
passwords with processing equipment.
Select [TETRA ADMIN]
Select 3 for Congure Wi-Fi
Select 1 to scan for available Wi-Fi Networks
Card reader is searching for available
networks. No further action.
The card reader will display the available
networks. Press the corresponding network
to connect to.
Note: This should be your company Wi-Fi Network. If
sharing with customers, set up a separate Wi-Fi.
Using the touch screen, enter the Wi-Fi
Password for the router being connected to
the card reader. Press the [] key to save
changes.
Note: This is the password designated for your local
Wi-Fi router. Consult your Internet Services Provider if
you do not have this information.
Press the [] key to exit setup
2
Move/5000
Charge-only base

If you purchased the base with the Move/5000, it will already be paired. No
further setup is required. Otherwise, continue with the setup instructions.
Prepare to connect the Move/5000 to a Bluetooth base:
• Ethernet-Bluetooth support requires that the reader is paired with the
base.
Note: Only Ethernet connections are supported.
• Your Ethernet cable from the router must be connected to the base.
• Fully charge the card reader before pairing. Remove the cover on the bottom of the base to
access the charging port.
• The reader must be resting on the corresponding base in order to complete the pairing
process.
• If multiple readers and bases were purchased, each base can support up to ve readers.
Follow these instructions
(only if you purchased a communications base separately from your Move/5000).
Your card reader will display
Idle Menu / Screen Saver
[ADMIN MODE]
ADMIN MENU
Enter Admin Password
[ADMIN MENU]
[ADMIN MENU]
1 – Download Application
2 – Set Date and Time
3 – Congure Wi-Fi
4 – Congure Mobile
5 – Congure Bluetooth
[ADMIN MENU]
1– Base
What you need to do
Press the Home Menu [] key to access
the Admin Menu
Select [ADMIN MODE]
Key in the Admin Username/Password and
press Enter
If you don’t know your Admin Password, call
1-888-886-8869. For your security, we don’t send
passwords with processing equipment.
Select [TETRA ADMIN]
Select 5 for Congure Bluetooth
Select 1for Base
3
CONTINUED ON BACK
Move/5000 Bluetooth Base Pairing

Troubleshooting
For additional troubleshooting and best practices for optimum performance,
please visit chase.com/POShelp and select Move/5000.
Select Base
From [ADMIN MENU]
[Select Base]
3311493 (example only)
Remove Base
[REMOVE BASE]
3311493 (example only)
[REMOVE BASE]
Removal completed
Select Base
Select 2to SELECT Base
This value matches the last 7 digits of the
S/N value located on the bottom of the
corresponding base
If there is more than one base, the card
reader will display the values for the
additional corresponding bases
Touch the number of the base you want to
remove
Remove Base
Press the [] key to complete the removal
No further action
Merchant services are provided by Paymentech, LLC (“Chase”), a subsidiary of JPMorgan Chase Bank, N.A.
133856 20-1682 0520 ©2020 JPMorgan Chase & Co.
4
Adding a Base
[ADMIN MENU]
1 – Add Base
2 – Select Base
3 – Remove Base
4 – Upgrade Base
5 – Print Base
Put on cradle
Association Failure
Association in progress
Adding a Base
Select 1to ADD base
This will start the process of pairing the
card reader and base together
If this error message displays, return the
Move/5000 to the corresponding base
(cradle) to complete the pairing process
Association successful. No further action.
IMPORTANT: The router you are pairing with a reader for payment transactions should NOT be shared with your
customers. Use a separate router to provide Wi-Fi to your customers.