Ingenico iWL2 Series User manual

INGENICO – 192 avenu e Charles de Gaulle – 92200 Neuilly sur Seine - FRANCE
Tél [phone] - Fax [phone]
www ingenico com
iWL2xx Wireless Series
U s e r G u i d e
iWL2xx Wireless Series • 2/32 Copyright © 2011 Ingenico
900003061 R11 000 05/1122 All rights reserved
Contents
1. Introduction __________________________________________________ 4
2. Presentation__________________________________________________ 5
2 1 Content of the box ____________________________________________________ 5
2 1 1 Terminal ___________________________________ ____________________________ 5
2 1 2 Base ( optional )__________________ ____________ ____________ ____________ ____ 5
2 2 Overview of the iWL2XX________________________________________________ 6
2 3 Keyboard details and functionality _______________________________________ 7
3. Use of the ter inal ____________________________________________ 7
3 1 Adjusting contrast (B&W display only) ____________________________________ 7
3 2 Switching off the terminal ______________________________________________ 8
3 3 Reading cards ________________________________________________________ 8
3 4 Installing the terminal on the b ase _______________________________________ 9
4. Installation __________________________________________________ 10
4 1 Recommendations ___________________________________________________ 10
4 2 Terminal connections _________________________________________________ 10
4 3 Installing Modules_____________________________________________________11
4 3 1 SAM1/SAM2/SIM _________________ ____________ ____________ ____________ ___ 11
4 3 2 MicroSD Memory Card_ ____________ ____________ ____________ ____________ ___ 11
4 4 Paper roll ___________________________________________________________ 13
4 4 1 Mains characteristics of INGENICO paper roll_________ ____________ ____________ ___ 13
4 4 2 Installing paper roll____ ____________ ____________ ____________ ____________ ___ 14
4 5 Battery_____________________________________________________________ 15
4 5 1 Main characteristics ___ ____________ ____________ ____________ ____________ ___ 15
4 5 2 Installing the battery __ ____________ ____________ ____________ ____________ ___ 15
4 5 3 Charging the battery___________________________________________________ ___ 16
4 5 4 Changing the battery ______________ ____________ ____________ ____________ ___ 17
5. Base________________________________________________________ 18
5 1 1 Base rear connections _________________________ ____________ ____________ ___ 18

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5 1 2 Base downside connections _________ ____________ ____________ ____________ ___ 19
5 1 3 Fasten your base on desk ___________ ________________________ ____________ ___ 20
6. Reco endations____________________________________________ 21
6 1 Safety______________________________________________________________ 21
6 2 Secu rity of your terminal ______________________________________________ 22
6 3 Telephone call _______________________________________________________ 22
7. Standards ___________________________________________________ 23
8. Troubleshooting _____________________________________________ 29
9. Annex ______________________________________________________ 30
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1. Introduction
We hope that you will be fully satisfied with your new terminal iWL2XX This terminal is
available in different models Please select by yourself in this docu men tation items related
to your model
Read this guide to understand and make the best use of your terminal
It presents you the necessary information about use, installation, main ten ance, safety and
security recommendations
WARRANTY / SECURITY
Use only the power supply included with the product to ensure best performance and
safety Maintenance should only be provided by Ingenico authorized technician
Failure to comply with these instructions will void the manufacturer’s responsibility
This sy bol indicates an i portant Warning.
This sy bol indicates a piece of ad vice.

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2. Presentation
2.1. Content of the box
2.1.1. Terminal
2.1.2. Base ( optional )
WARNING
The power supply unit provided with your equip en t is specially designed for Ingenico
ter inals. Do not use any other power supply. The use of a power supply with apparently
si ilar voltage/current characteristics ay da age your ter inal.
ADVICE
Keep the packaging It must be re-used whenever the terminal is shipped
IWL2XX terminal unit
equipped with a paper roll
Base A power supply unit that
connect the base to the
mains network
A battery pack disconnected
A telephone cable
(with base modem)
Power
supply
unit (P U)
(charging from the micro-U B
port of the terminal )
When the terminal is delivered
with a base, this P U is
replaced b y a base P U
A user’s guide
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2.2. Overview of the iWL2XX
Base
Weight About 150g
Dimensions (L x w x h) 140,7x87,7x45 mm
Power supply unit
Weight About 100g
2pole sockets 1A (traveller power supply) or 1 A (base power supply)
Power supply units are specially fitted for INGENICO terminals
Weight (without paper
roll nor battery) 290g for the R25 model and 310g for the R40 model
Dimensions (L x w x h) 150x76x44mmfor the R25 model and 164,5x76x53,5mm for the R40 model
Mains network 100-240VAC / 50-60 Hz - Class II equipment
Connections on terminal Micro USB AB serial link
Backlit
keyboard
mart
card reader
Easy loadi ng printer Large graphic display
Magnetic card
reader
Compartment where are located :
•the battery pack
•the AM1/ AM2/ IM connector
•the module micro D
•the 2
nd
mart card reader
Terminal unit
E
xternal
links
E
xternal
links
Base unit

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2.3. Keyboard details and functionality
Some keys can have other functions according to the applications that are in the terminal
3. Use of the ter inal
ADVICE
Before using the terminal, always check if the roll of paper is present
3.1. Adjusting contrast (B&W display only)
If you wish to increase or to decrease the contrast of the characters displayed on black and
white display, press simultaneously and navigato r UP key in order to
increase the contrast, or and navigator DOWN key in order to decrease
the contrast
Keep pressing the keys as long as necessary
The navigation keys
navigate in the
terminal menus
The function key
accesses the different
application menus
The r
ed key cancels the
procedure in progress The yellow key cancels the last
character it can also advance
the paper a few ce ntimetres if
pressed for a long time (more
than 2 seconds)
The green key validates input
selections and information.
It is also used to switch on the
terminal
Up/down and OK navigator
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3.2. Switching off the ter inal
If the battery is empty and the terminal in use is removed from its base, the terminal
automatically shuts off
It may also be forced stopped by pressing simultaneously and (yel low key)
for one second
In order to restart the terminal, press (green key) on th e keyboard
3.3. Reading cards
Magnetic stripe card
The card can be read either from bottom to top or from
topto bottom, with the stripe facing the terminal
Use a regular movement in order to ensure a reliable
card reading
Smart card
•Card reader : insert the card horizon tally with
the metal chip facing upward and leave in
position throughout the transaction
•2
nd
card reader (Optional) : is located under
terminal trapdoor (on back of th e terminal)
Insert the card up
side down, magnetic stripe visible
Warning
Switch off th e terminal before opening the trapdoor

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Contactless (optional)
•Bring the card firmly up to the active zone Keep th e
card cl ose to the reader during the transaction
• The 4 LEDs indicate transaction processing (as shown
on the picture) On color screen terminal virtual LEDs
are displayed
The terminal behavior for the cardholder may depend on:
•The termin al environment
•Local usage (language…)
3.4. Installing the ter inal on the base
Connecting the ter inal on the base
Place the iWL2XX between the flanges on its base so that the contacts of the iWL2XX
engage on the contacts provided on the base (see picture below)
Using the ode base (if ode fitted on your base)
Once installed, the base modem is d esigned to always be plugged into the mains network
and be connected to a telephone line The telephone line should not be shared
The portable may be placed back on its base after each transaction It ust be placed on its
modem base when telephone network is used for : authorization request, remote
collection, downloading
4 leds
(B&W display only)
Active
zone
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4. Installation
4.1. Reco endations
Location of the iWL2xx
Place the base on flat surface near an electric socket and, if modem option, a telephone
socket The terminal should be placed far from any very hot zones, protected from
vibrations, dust, damp and electromagnetic radiation (computer screen, anti-theft barrier
etc )
The terminal must not be fixed to a counter in such a way that a user cannot pick up the
terminal and use his/her body to conceal the PIN when it is requested
Operating conditions
Ambiant temperature from -10°C to +40°C
Max relative humidity 85% at +40°C
Charg ing conditions
Ambiant temperature from 0°C to +40°C
Storage conditions
Ambiant temperature from -20°C to +55°C
Max relative humidity 85% at +55°C
4.2. Ter inal connections
•There is an USB connector (microAB) on the left side of the iWL2XX Wireless
terminal (see below picture) This connector manag es Host or Slave connexions
CAUTION :
Do not turn USB protection shell down side Turn shell in clockwise direction to uncap
connector And reverse to cap back
*MicroAB connector durability : up to 10000 mating cycles
•The termin al supports USB Keys with FAT16 or FAT32
•The USB Key has to be used with an USB ad apter (refers to accessories section)
USB (microAB)
Connector used for PC, travel
charger adapter, USB Key, etc…)

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4.3. Installing Modules
4.3.1. SAM1/SAM2/SIM
CAUTION :
Switch off the terminal before opening the trapdoor
The SAM/SIM connectors are located inside the terminal,
in a closed compartment
•Turn the terminal and unclip the trapdoor by pushing on the
clips with your nails as shown with the arrows on the picture
•SAM1, SAM2 and SIM are identified by the engraved marks on
the lower housing
•When introducing a SAM/SIM in its slot, be sure to put the
cut corner as indicated on the picture
•Close the trapdoor
TIP
Use a piece of adhesive tape to g rip the SAM for easier and faster removal
4.3.2. MicroSD Memory Card
CAUTION :
Switch off the terminal before opening the trapdoor
MicroSD connector is located insid e the terminal, in a closed
compartment
To install a MicroSD M emory Card :
•Turn the terminal and unclip the trapdoor by pushing on the
clips with your nails as shown with the arrows on the picture
•Remove battery pack (disconnecting is not necessary)
•Insert the MicroSD Memory Card into the connector slot as
sho wn on the figure
Be sure to put the MicroSD contacts downside and the cut
corner as indicated on the figure
•Close the trapdoor
The terminal supports Micro D up to 3 2GB
Cut corner
position
SIM
SAM1
SAM2
Micro
SD card
Cut corner
position
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To re ove a MicroSD Memory Card :
•Turn the terminal and unclip the trapdoor by pushing on the clips
with your n ails as shown with the arrows on the picture
•Remove battery pack (disconnecting is not necessary)
•Remove the MicroSD Memory Card MicroSD connector has
push/pull ability Push on MicroSD card edge to remove it
•Close the trapdoor

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4.4. Paper roll
4.4.1. Mains characteristics of INGENICO paper roll
Depending on iWL model two paper roll can be used:
R40 paper roll Characteristics Precisions
Colour White
Width 58 mm
Diameter 40 mm
Length About 18 metres
R25 paper roll Characteristics Precisions
Colour White
Width 58 mm
Diameter 25 mm
Length About 9 metres
•The thermal paper can be deteriorated by poor storage conditions, so we
recommend you to avoid :
–storage in hot wet places (near air-conditioner, humidity higher than 85%)
–exposure to sunlight or ultraviolet for long p eriods
–contact with organic solvents (solvent type adhesive)
–direct contact with materials containing plasticizers (PVC transparent
folders or envelopes)
–direct contact with «diazo» papers
–direct contact with water
–Rubbing or pressing the paper too strongly
•Recommended paper:
AF50KS (Jujo), or F5041 (Mitsubishi), or TK50KS (Nippon_Paper), or equivalent
WARNING
For best product performance, on ly use heat sensitized p aper approved by Ingenico.
WARNING
Switch off the terminal prior to installing a paper roll
Use only paper approved by Ingenico
The use of non approved paper is likely to damage the printer of your terminal
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4.4.2. Installing paper roll
•Open the paper compartmen t by lifting the catch located at the rear of the iWL2XX and
pull the cover to the rear of the terminal
•Insert the paper roll in the compartment following the directions shown on the below
picture
•Pull the paper up to the top of the terminal
•Maintain the paper and close the cover
•Press simultaneously on both upper corners of the paper flap, as shown by red arrows
on picture, until it clips into position
ADVICE
If you insert a new R40 paper roll, tear o ff the first length (one complete turn to avoid
printing on adhesive tape footprint) This is not necessary on R25 paper roll as it has no
tape

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4.5. Battery
4.5.1. Main characteristics
Characteristics Li-ion
Capacity 2050mAh
Charg e 50% capacity in 1 5h; full capacity
in 4hours
Autonomy* 500 typical transactions
up to 250h in stand by
* depend on the terminal type and its base
4.5.2. Installing the battery
WARNING
Switch off the terminal prior to connecting the battery
•Turn your terminal and unclip the battery trapdoor by
pushing on the clips with your n ails as shown on the
picture
•Disengage the trapdoor
•Take the battery pack included in the b ox
•Locate the battery pack connector beside the battery
compartment
•Plug the battery pack connector according to the
connector locating syste and the red wire (as
sho wn on picture)
Verify th at it locks
•Place the battery pack in its compartment
•Check that the wires’ path is flat
•Close the battery compartment trapdoor
Red wire
Battery compartment
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4.5.3. Charging the battery
When does the battery need to be charged?
•On initial start up, charge the battery for 16 hours under the en vironmental
conditions stated above
•When used daily, the terminal recharges its batteries each time it is placed on its
base or each time the traveller charger is connected Charging is automatic
How does the battery need to be charged?
•The environment in which the charge takes place influences battery lifetime and
autonomy (number of transactions)
The optimal conditions are as follows:
Charging away from any external heat source (radiator, sun, enclosed area…)
The optimal temperature is between +15°C and +25°C
How can the battery be charged?
Using the base
•Place the termin al on its base
•Check if th e b attery sy bol is flashing or o ving (=battery charging).
Using the power travel adapter (the terminal is ou t of its base)
•Connect the traveller power supply unit to the terminal microAB connector located
on the left side of the terminal
•Connect the power supply unit to the power supply mains network
•Check if th e b attery sy bol is flashing or o ving(=battery charging)

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4.5.4. Chang ing the battery
It is i perative to use a battery au thorized by Ingenico.
There is danger of explosion if battery used is not approved by Ingenico.
•Remove the terminal from its base
•Turn it off by pressing simultaneously and (yellow key) for
about one second
•Remove the battery trapdoor (see section 4 5 2“installing battery”)
•Lift the battery and remove it from its compartment
•Carefully disconnect battery, following the
instructions below
a) Unlock the connector by pressing the locking
mechanism as indicated by F1 arrow while pulling
wires (F2 arrow ), to disconnect the connector
Release traction on it as soon as the connector
comes unclipped
b) Finish extracting connector by tilting it slightly
(F3 arrow) to bring it away from the termin al
housing
•Connect and install the new battery by following the instructions in section 4 5 2
“Installing battery”
•Close the battery trapdoor and charge the new battery See section "0 “Charging
the Battery"
•In order to preserve the environnement, dispose used battery in compliance with
current country recycling legislation
•If the terminal is stored for a long time remove th e battery from the terminal
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5. Base
IXL2xx Base is available in different models Please select by yourself in this documentation
items related to your model
WARNING
Turn off base power supply unit before connection operation.
5.1.1. Base rear connections
WARNING
Sel ect an electrical socket that complies with the general safety instruction given in section
6 “Recommendations” of this document
Follow the below instructions :
•Connect the power supply unit after all o ther connections
•Connect the power supply unit to the base socket B
•Connect the power supply unit to the ma in s network
A = Ethernet socket (optional) B= power supply unit socket
C = Path for w ires D= USB Slave socket-CDC serial mode only (optional)
E = USB host Socket 1 (optional) F = USB host Socket 2 (optional)
A
B
C
E
D
F

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5.1.2. Base downside connections
•Remove base trapdoor pushing on clips
( see clips location at red arrows)
•Connect all downside connections
•Use “path for wires” to
manage cable exit
•Close trapdoor
G= Serial link COMØ – RS232 (optional) H= Serial link COM1 – RS232 (optional)
I = Modem socket (optional)
Follow the below instructions to connect the base to the telephone network :
•Disconnect power supply unit (socket B) in order to switch off the base prior to
connecting it to the appropriate network
•Connect telephone cable equipped if necessary with user country specific
telephone plug, to the telephone network
•Connect the other end of the wire to the base (socket I)
•Connect the mains power supply wire to the base (socket B)
•Connect base power supply block to the mains
Socket I : TN V-3 circuit: Telecommunication Network Voltage, as per safety standard EN
60950-1
Path for wires
G
H
I
B
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5.1.3. Fasten your base on desk
It is possible to fasten base on desk thanks to buttonholes located on base bottom casing
Uses pattern beside to bes t locate screws position:
WARNING
Base must be set in horizontal position to insure terminal link work properly This remains true when
buttonholes are used Uses wall docking station accessory to fasten base in non horizontal position

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6. Reco endations
6.1. Safety
Powering down the iWL2XX base :
Disconnect the iWL2XX power supply block adapter from the electrical mains
network
Lithiu cell (Backup battery)
The iWL2XX is fitted with an internal lithiu cell wh ich can only be accessed by a
qualified techn ician
Battery
iWL2XX is fitted with battery specially designed for this terminal
•Only use the appropriate chargers and batteries listed in the Ingenico’s catalogue
•Do not short-circuit the battery
•Do not attempt to remove the battery housing as its componen ts cannot be
modified
•Do not disassemble
•Batteries in “end oflife” must be disposed of at the appropriates s ites
The lifespan depends on:
•Features
•Cycle number of charge and discharge
•Use temperature
Warning
There is a risk of explosion if the battery is incorrectly replaced
Never place the battery next to a warmth source or in fire
Electrical power outlet
The electrical outlet must meet the fo llowing criteria :
•Must be installed near the equip ent and easily accessible;
• Must meet standards and regulations in the country where used;
• The protection of the installation must be set to 20 A
Telephone network
The phone jack must comply with standards and regulations in the country where
used
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SAM1/SAM2/SIM readers co part ent
The trapdoor for battery, SAM1/SAM2/SIM, readers located underneath the terminal,
must be in place during the normal operation of the terminal See sections "Removal
of SAM1/SAM2/SIM , modules" as well as "Connecting the battery"
On airplanes
Your handset must be switched off by removing the battery pack Remove the
battery from the terminal when on an airplane
Non-compliance with these safety rules may result in legal action and /or a ban on
later access to cellular network services
Explosion areas
Some regulations restrict the use of radio equipment in chemical plants, fuel depots
and any site wh ere blasting is carried out You are urged to comply with these
regulations The terminal shall be protected by a speciall y fitted and certified cover
enabling use in proximity to a fuel pump
Electronic health appliances
Your handset is a radio transmitter which may interfere with health appliances, such
as hearing aids, pacemaker, hospital equipment, etc
Your doctor or the equipment manufacturer will be able to provide you with
appropriate advice
6.2. Security of your ter inal
Upon receipt of your terminal you should check for signs of tampering of the equipment It
is strongly advised that these checks are performed regularly after receipt You should
check, for example: that the keypad is firmly in place; that there is no evidence of unusual
wires that have been connected to any ports on your terminal or associated equipment, the
chip card reader, or any other part of your terminal Such checks would provide warning of
any unauthorised modifications to your terminal, and other suspicious behaviour of
individuals that have access to your terminal Your terminal detects any “tampered state”
In this state the terminal will repeatedly flash the message” Alert Irruption!” and further
use of the terminal will not be possible If you observe the “Alert Irruption!” message, you
should contact the terminal helpdesk immediately
You are strongly advised to ensure that privileged access to your terminal is only granted to
staff that have been independently verified as being tru stworthy
CAUTION
NEVER ask the customer to divulge their PIN Code Customers should be advised to ensure
that they are not being overlooked when entering their PIN Code
The terminal must never be put in or left at a location where it could be stolen or replaced
with another device
6.3. Telephone call
You have an urgent call to make while the iWL2XX is occupying the line
In order to get a dial tone in short time:
Place the handset in the hang up position pressing the red key (=cancel)
or disconnet the base power supply fro the ains network
or disconnet the iWL2XX telephone connector fro the telephone call socket, and
place the telephone connector into the telephone wall socket.
You hear a dial tone within 6 seconds

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7. Standards
CE Marking
The CE marking indicates iWL2xx complies with the requirements of European Directive
1999/5/EC of 9 March 1999 on Radio and Telecommunications Terminal Equipment for:
•the protection of the health and the safety of the user and any other person
•the protection requirements with respect to electromagnetic compatibility
and complies with harmonised standards
Depending iWL2xx model involved stand ards are:
EN 60950-1 : 2006 + A11/2009 According to 2006/95/EC (Low Voltage Directive)
EN 55022 : 2006 + A1/2007 According to 2004/108/EC (EMC Directive)
EN 55024 : 1998+A1/2001 + A2 :2003 According to 2004/108/EC (EMC Directive)
EN 301489-1/7/24 : /2008 /200 5/2007 According to 89/336/EEC (EMC Directive)
EN 301 511 : /12-2003 According to 1999/5/EC (R&TTE Directive)
EN 301 908-1 : /2010 According to 1999/5/EC (R&TTE Directive)
EN 62311 : /2008 According to 1999/519/EEC (R&TTE Directive)
EN 301489-1/17 : /2008/2009 According to 89/336/EEC (EMC Directive)
EN 300 328 : /2006 According to 1999/5/EC (R&TTE Directive)
EN 301489-1/3 : /2008/2002 According to 89/336/EEC (EMC Directive)
EN 302291 -1/2 : / 2005 According to 1999/5/EC (R&TTE Directive)
EN 50357;EN50364 : /2001 According to 1999/519/EEC (R&TTE Directive)
European approval specification on connecting ter inals with DTMF dialling to the public
switched telephone network (Council Decision 1998/482/EC, Council Decision 1999/303/EC):
TS 103021- 1/2/3 /09- 2003 ES 203021 /1/ 2/3 (2006)
TR 103000-1/2/3/4 /06-2003
ES 201187 /03-1999
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FCC/IC Compliance (Bluetooth model)
The FCC ID for IWL Bluetooth Terminal model (
Model: IWL220-01T1426A) is: XKB-
IWL2XXBPOS
and IC number is: 2586D-IWL220BPOS
The FCC ID for IWL Bluetooth Base model (Model: IWL200-01B1328A) is: XKB-
IWL2XXBBASE
an d IC number is: 2586D-IWL200BBASE
The FCC ID for IWL Bluetooth Contactless Terminal models ( Models IWL222-01T1488A and
IWL252-01T1535A
) is: XKB-IWL2XXBCL and IC number is: 2586D-IWL2BCL
•This device complies with Part 15 of the FCC Rules Operation is subject to the
following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may
cause undesired operation
•This device complies with Industry Canada licence-exempt RSS standard(s)
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may
cause undesired operation
•Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux
appareils radio exempts d e licence L'exploitation est autorisée aux deu x conditions
suivantes :
(1) l'appareil ne doit pas produire de brouillage, et
(2) l'utilisateur de l'appareil doit accepter tout brouillag e radioélectrique subi, même si
le brouill age es t susceptible d'en compromettre le fonctionnement
•This class (B) dig ital apparatus complies with Canadian ICES-003 / Cet appareil
numérique de la classe B est conforme à la norme canadienne ICES-003
•Industry Canada as per DC-01 (Modem version)
This product meets the applicable Industry Canada technical specifications / Le
présent matériel est conforme aux specifications techniques applicables d'Industrie
Canada
The Ringer Equivalen ce Number (REN) is an indication of the maximum number of
devices allowed to be connected to a telephone interface The termination of an
interface may consist of any combination of devices subject only to the requirement
that th e sum of the RENs of all the devices not exceed five / L'indice d'équival ence de la
sonnerie (IE ) sert à indiquer le nombre maximal de terminaux qui peuvent être
raccordés à une interface tél éph onique La terminaison d'une interface peut consister
en une combinaison quelconque de dispositifs, à la seule condition que la somme
d'indices d'équivalence de la sonnerie de tous les dispositifs n'excède pas cinq
•The REN for 2586D-IWL200BBASE is: 0 4B
•Part 68 of FCC Rules (for Modem version Only)

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This equipment complies with Part 68 of the FCC rules and the requirements adopted by
the ACTA On the bottom of this equipment is a label that contains, among other
information, a product identifier in the format US:AAAEQ##TXXXX If requested , this
number must be provided to the telephone company
This equipment uses the following USOC jacks: (RJ11C)
A plug and jack used to connect this equipment to the premises wiring and telephone
network must comply with the applicable FCC Part 68 rules and requirements adopted by
the ACTA A compliant telephone cord and modular plug is provided with this product It is
designed to be connected to a compatible modular jack that is also compl iant See
installation instructions for details
The REN is used to determine the number of devices that may be connected to a telephone
line Excessive RENs on a telephone line may result in the devices not ringing in response to
an incoming call In most but not all areas, the sum of RENs should not exceed five (5 0) To
be certain of the number of devices that may be connected to a line, as determined by the
total RENs, contact the local telephone company
If this equipment causes harm to the telephone network, the tel ephone compan y will notify
you in advance that temporary discontinuance of service may be required If advance notice
is not practical, the tel ephone company will notify the customer as soon as possible Also,
you will be advised of your right to file a complaint with th e FCC if you believe it is
necessary
The telephone company may make changes in its facilities, equipment, operations, or
procedures that could affect the operation of this equipment If this happens, the
telephone company will provide advance notice in order for you to make the necessary
modifications to maintain uninterrupted service
If trouble is experienced with this equipment, please contact Ingenico, or your local
INGENICO distributor or service center in the U S A for repair and /or warrant information If
the trouble is causing harm to the telephone network, th e telephone company may request
you to remove this equipment from the network until the problem is resolved No repairs
can be done by a customer on this equipment
Connection to party line service is subject to state tariffs Contact the state public utility
commission, public service commission or corporation commission for information
If your home has specially wired alarm equipment connected to the telephone line, ensure
the installation of this equipment does not disable your alarm equipment If you have
questions about what will disable alarm equipment, consult your telephone company or a
qualified installer
•No changes shall be made to the equipment without the permission of Ingenico as
this may void the user’s auth ority to operate the equipment / Tout changement
apporté à ce terminal non expressément approuvé par Ingenico est susceptible
d’annuler le droit d e l’utilisateur à se servir de cet équipement
•Service Center Information
The service center to be contacted is:
INGENICO North America
79 Torarrie Road
M3L 1G5 Toronto Ontario
Fax : [phone] tel : [phone]
iWL2xx Wireless Series • 26/32 Copyright © 2011 Ingenico
900003061 R11 000 05/1122 All rights reserved
FCC/IC Compliance (GSM/GPRS/3G model)
The FCC ID for IWL GSM/GPRS Terminal model is:
XKB-IWL2XXG
The FCC ID for IWL GSM/GPRS Contactless Terminal model is:
XKB-IWL2XXGCL and IC
number is:
2586D- IWL2XXGCL
The FCC ID for IWL 3G Contactless Termin al model is: XKB-IWL2XX3GCL and IC number is:
2586D- IWL3GCL
•This device complies with Part 15 of the FCC Rules Operation is subject to the
following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may
cause undesired operation
NOTE: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules These limits are designed to provide
reasonable protection against harmful interference in a residential installation This
equipment generates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction, may cause harmful interferen ce to
radio communications However, there is no guarantee that interference will not
occur in a particular installation If this equipment does cause harmful interference
to radio or television reception which can be determined by turn ing the equipment off
and on, the user is en cou raged to try to correct interference by one or more of the
following measures:
- Reorient or relocate the receiving antenna
- In crease the separation between the equ ipment and receiver
- Connect the equipment into an outlet on circuit d ifferent from that to which the
receiver is connected
- Consult the dealer or an experienced radio/TV technician for help
•In order to meet FCC and Industry Canada RF rad iation exposure limits for g eneral
population, this device must only be operated when held in the hand or in desktop
position with a minimum sep aration distance of at least 20cm from the user's body
and it must not be collocated or operated in conjunction with any other antenna or
transmitter Use of this device with an accessory in order to be worn and operated
on user's body is strictly prohibited and will invalidate the certifications obtained for
FCC and Industry Canada
•Afin de respecter les directives de la FCC et d’Industrie Canada concernant les
expositions rad io fréqu ence, cet appareil ne doit fonctionner que tenu dans la main
ou sur station d’accueil avec une distance minimale d’au moins 20cm du corps de
l’utilisateur et il ne doit pas être en colocation ou coopération avec une autre
antenne ou émetteur L’utilisation de cet appareil avec un accessoire dans le but
d’être porté et fonctionné sur le corps d e l’utilisateur est strictement prohibé et
invalidera les certifications FCC et Industrie Canada obtenues
•This device complies with Industry Canada licence-exempt RSS standard(s)
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and

iWL2xx Wireless Series • 27/32 Copyright © 2011 Ingenico
900003061 R11 000 05/1122 All rights reserved
(2) This device must accept any interference received, including interference that may
cause undesired operation
•Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux
appareils radio exempts d e licence L'exploitation est autorisée aux deu x conditions
suivantes :
(1) l'appareil ne doit pas produire de brouillage, et
(2) l'utilisateur de l'appareil doit accepter tout brouillag e radioélectrique subi, même si
le brouill age es t susceptible d'en compromettre le fonctionnement
•This class (B) digital apparatus complies with Canadian ICES-003
•Cet appareil numérique de la classe B est conforme à la norme canadienne ICES-
003
•No changes shall be made to the equipment without the permission of Ingenico as
this may void the user’s authority to operate the equ ipmen t
•Tout changement apporté à ce terminal non expressément approuvé par Ingenico
est susceptible d’annuler le droit de l ’utilisateur à se servir de cet équipement
iWL2xx Wireless Series • 28/32 Copyright © 2011 Ingenico
900003061 R11 000 05/1122 All rights reserved
End of life
The product belongs to the family of electrical and el ectronic equipment Th erefore, it is
subjected to the WEEE directive which requires the collection and the recycling at the end
of life product
The Ingenico products present the symbol for the marking of electrical and electronic
equipment as required by the WEEE Directive
The crossed-out wheeled bin printed on the product gives the information about
the requirement not to dispose of WEEE as unsorted municipal waste and to
collect such WEEE separately
To assure that the product is collected and recycled with respect to the environment, you
must contact you r supplier (in defect, contact the Ingenico local office or the commercial
head office in charge of your country on www ingenico com, « contact us » page)
The abandonment or uncontrolled disposal of waste can cause harm to environment and to
human health So, by recycling your product in a responsible manner, you contribute to the
preservation of natural resources and to the protection of human health
BATTERIES
If your product contains batteries, they must be disposed of at the appropriate collection
points

iWL2xx Wireless Series • 29/32 Copyright © 2011 Ingenico
900003061 R11 000 05/1122 All rights reserved
8. Troubleshooting
The terminal does not turn on
•Check the battery ( is it discharged ?, is it connected ?)
A full discharged battery can take long charging time to recover
•Connect terminal to travel er power supply or put it on powered base
The terminal does not connect to the telephone line
•Check the base power supply and tel ephone line cables
•Check for base electrical power network
•Check for Power On Ethernet network (POE powered base only: optional)
The terminal fails to establish a tel ephone connection
•Check that the tone of the phone line is free
•Check the configuration of the phone line and number to call
•Get technical support
Cards are not read
•Check if the magnetic card is swiped correctly (with magnetic stripe on terminal
side)
•Swipe again the card with the magnetic stripe movement constant and rapid
•Check if the magnetic strip is not damaged, grooved or cracked
•Make sure you h ave inserted correctly the smart card into the smart card reader
and removed the card only after the transaction is performed
The ticket is not printed
•Check the presence and proper positioning of the paper roll
Possibly adjust the paper roll following the instructions in th is manual (section 4 4
“Installing the paper roll”)
•Check the type of paper used (thermal paper must be used)
•Verify thermal paper sensitive side
iWL2xx Wireless Series • 30/32 Copyright © 2011 Ingenico
900003061 R11 000 05/1122 All rights reserved
9. Annex
Accessories list
•192013244 : Car charger 5V 0 75A µUSB iWL
•296110863: Power travel adapter JACK/µUSB
•19201079 3 : CE traveler power supply unit (µUSB)
192010813 : UK traveler power supply unit (µUSB)
192010834 : US traveler power supply unit (µUSB)
192010855 : CHN traveler power supply unit (µUSB)
192010876 : AUS traveler power supply unit (µUSB)
•192010579: CE base power supply unit (Jack)
192010582 : UK base power supply unit (Jack)
192010602 : US base power supply unit (Jack)
192010623 : CHN base power supply unit (Jack)
192010644 : AUS base power supply unit (Jack)
•192011323 : Pack BA Multi EU/US/UK 5V 1A (Jack)
192011344 : Pack BA Multi EU/US/UK 5V 1A (µUSB)
Co ents:
Using Power supply with Jack connector to charge the battery with the base
Using Power supply with µUSB connector to charge the battery without the base (direct
connection to the µUSB connector of the terminal)

iWL2xx Wireless Series • 31/32 Copyright © 2011 Ingenico
900003061 R11 000 05/1122 All rights reserved
•296109815: USB Cord (microB on terminal side USBA male on th e other side) 1 5 m black
•296109807: USB Cord (microB on terminal side USBA female on the other side) 0,15 m
black
•295006044 : Battery pack Li-Ion standard
iWL2xx Wireless Series • 32 /32 Copyright © 2011 Ingenico
900003061 R11 000 05/1122 All rights reserved
“This Document is Copyright © 2011 by INGENICO Group INGENICO retains full copyright ownership,
rights and protection in all material contained in this document The recipient can receive this
document on the condition that he will keep the document confidential and will not use its contents
in any form or by any means, except as agreed beforehand, without the prior written permission of
INGENICO Moreover, nobody is authorized to place this document at the disposal of any third party
without the prior written permission of INGENICO If such permission is granted, it will be subject to
the condition that the recipient ensures that any other recipient of this document, or information
contained therein, is held responsible to INGENICO for the confidentiality of that information
Care has been taken to ensure that the content of this document is as accurate as
possible INGENICO however declines any responsibility for inaccurate, incomplete or outdated
information The contents of this document may change from time to time without prior notice, and
do not create, specify, modify or replace any new or prior contractual obligations agreed upon in
writing between INGENICO and the user
INGENICO is not responsible for any use of this device, which would be non consistent with the
present document
All trademarks used in this document remain the property of their rightful owners ”
Ingenico
192 avenue Charles de Gaulle
92200 Neuilly sur Seine - France
Tél: + 33 1 46 25 82 00 - Fax: + 33 1 47 72 56 95
www ingenico com
Your contact
*296115920AE*