Ingenico Tetra Move/5000 User manual

Keyboard details and functionality
The functions key accesses
the different application menus
The red key cancels the procedure in
progress
The yellow key cancels the last
character
The green key validates input selections and
information. It is also used to switch on the
terminal.
The feed key will eject the thermal paper a
few centimeters over the tear line if pressed
for more than two seconds
The Move5000 device is equipped with a touch panel that allows you to capture functions and menus by
using your finger or a stylus.
Move5000
Quick Reference Guide

2
Move5000
Quick Reference Guide
(Terminal is touch-screen capable. All selections
are made by touching the options on screen).
Sale (Retail Merchant)
1. Press .
5. Input amount and press .
2. Once transaction is completed, ask
customer to sign on the screen or
press .
6. Terminal will prompt to print
customer’s copy.
3. Select SALE at main menu.
7. Insert/Swipe/Tap Card/Input Card#.
4. Terminal will print out merchant’s copy
receipt.
8. Press to print out the customer’s
copy or press to exit.
Sale (Tips Entry)
1. Press .
6. Once transaction is completed, ask
customer to sign on the screen or
press .
2. Select SALE at main menu.
7. Terminal will print out merchant’s copy
receipt.
3. Input amount and press .
8. Terminal will prompt to print
customer’s copy.
4. Input Tips or press to pass.
9. Press to print out the customer’s
copy or press to exit.
5. Insert/Swipe/Tap Card/Input Card#.
Sale (Restaurant Merchant)
1. Press .
6. Once transaction is completed, ask
customer to sign on the screen or
press .
2. Select SALE at main menu.
7. Terminal will print out merchant’s copy
receipt.
3. Input amount and press .
8. Terminal will prompt to print
customer’s copy.
4. Input Tips or press to pass.
9. Press to print out the customer’s
copy or press to exit.
5. Insert/Swipe/Tap Card/Input Card#.

3
Tips Adjustment
1. Press .
6. Input Tip Amount and press .
2. Select TIPS ADJUST at main menu.
7. Press to confirm amount.
3. Input amount and press .
8. Once transaction is completed,
terminal will print out the TIP Adjust
Sale receipt.
4. Select Search record method:
TRACE#/PAN/INVOIC#/TRANSACTI
ON AMOUNT.
9. Terminal will prompt to print
customer’s copy.
5. Press to confirm selection.
10. Press to print out the customer’s
copy or press to exit.
Void
1. Press .
5. Press to confirm amount.
2. Select VOID at main menu.
6. Once transaction is completed,
terminal will print out the merchant’s
copy receipt.
3. Input amount and press .
7. Terminal will prompt to print
customer’s copy.
4. Input Invoice#, then press.
8. Press to print out the customer’s
copy or press to exit.
Refund
(Refund function is only available for
selected merchants)
1. Press .
5. Once transaction is completed, ask
customer to sign on the screen or
press .
2. Select REFUND at main menu.
6. Terminal will print out merchant’s copy
receipt.
3. Input amount and press .
7. Terminal will prompt to print
customer’s copy.
4. Insert/Swipe/Tap Card/Input Card#.
8. Press to print out the customer’s
copy or press to exit.

4
Offline Sale
(Offline function is only available for
selected merchants)
1. Press .
7. Touch the screen to switch to # &
Alphabet keyboard.
2. Select OFFLINE at main menu.
8. Press.
3. Input password and press .
9. Once transaction is completed, ask
customer
to sign on the screen or press.
4. Input amount and press .
10.Terminal will print out merchant’s copy
receipt.
5. Insert/Swipe/Tap Card/Input Card#.
11.Terminal will prompt to print
customer’s copy.
6. Input the Auth code.
12.Press to print out the customer’s
copy
or press to exit.
Settlement
(Merchants are advised to choose
‘Settle all hosts’ for convenience)
1. Press .
5. (SETTLE ALL HOSTS selected) –
Terminal will print out the settlement
receipt for all card types.
2. Scroll and select SETTLEMENT.
6. SETTLE BY HOST selected) –Select
host type.
3. Input password and press .
7. Terminal will only settle and print out
the specific host settlement receipt.
4. Select SETTLE ALL HOSTS or
SETTLE BY HOST.
Pre-Auth
1. Press .
6. Once transaction is completed, ask
customer to sign on the screen or
press .
2. Select PRE-AUTH at main menu.
7. Terminal will print out merchant’s copy
receipt.
3. Select PRE-AUTH.
8. Terminal will prompt to print
customer’s copy.
4. Input amount and press .
9. Press to print out the customer’s
copy or press to exit.
5. Insert/Swipe/Tap/Input Card#.

5
Pre-Auth Completion (For Visa®/Mastercard®/JCB)
1. Press .
7. Input Invoice number and press .
2. Select PRE-AUTH at main menu.
8. Insert/Swipe/Tap Card/Input Card#.
3. Select PRE-AUTH COMP (VM/J/D/A).
9. Once transaction is completed, ask
customer to sign on the screen or
press .
4. Input the Pre-Auth amount and press
.
10.Terminal will print out merchant’s copy
receipt.
5. Input the new amount and press .
11.Terminal will prompt to print
customer’s copy.
6. Input the Auth code and press .
12.Press to print out the customer’s
copy or press to exit.
Pre-Authcomp (For CUP)
1. Press .
7. Input Invoice number and press .
2. Select PRE-AUTH at main menu.
8. Insert/Swipe/Tap Card/Input Card#.
3. Select PRE-AUTHCOMP CUP.
9. Once transaction is completed, ask
customer to sign on the screen or
press .
4. Input the Pre-Auth amount and press
.
10.Terminal will print out merchant’s copy
receipt.
5. Input the new amount and press .
11.Terminal will prompt to print
customer’s copy.
6. Input the Auth code and press .
12.Press to print out the customer’s
copy or press to exit.
Void Pre-Auth
1. Press .
7. Input Invoice number and press .
2. Select PRE-AUTH at main menu.
8. Insert/Swipe/Tap Card/Input Card#.
3. Select VOID PRE-AUTH.
9. Once transaction is completed, ask
customer to sign on the screen or
press .
4. Input the Pre-Auth amount and press
.
10. Terminal will print out merchant’s
copy receipt.
5. Input Auth code and press .
11. Terminal will prompt to print
customer’s copy.
6. Touch the screen to switch to # &
Alphabet keyboard. Press .
12. Press to print out the customer’s
copy or press to exit.

6
Instalment (IPP)
1. Press .
7. Insert/Swipe/Tap Card/Input Card#.
2. Select INSTALMENT at main menu.
8. Once transaction is completed, ask
customer to sign on the screen or
press .
3. Select INSTALMENT SALE.
9. Terminal will print out merchant’s copy
receipt.
4. Select the SCB PLANS/NON-SCB
PLANS.
10.Terminal will prompt to print
customer’s copy.
5. Select the month plan.
11.Press to print out the customer’s
copy or pressto exit.
6. Input the amount and press .
Reprint Last Transaction
1. Press .
5. Terminal reprint last transaction
receipt (merchant copy).
2. Scroll and select MERCHANT.
6. Terminal will prompt to print
customer’s copy.
3. Select REPRINT.
7. Press to print out the customer’s
copy or press to exit.
4. Select the LAST TRANSACTION.
Reprint Specific Transaction
1. Press .
5. Input Invoice # and press .
2. Scroll and select MERCHANT.
6. Terminal print selected transaction
receipt.
3. Select REPRINT.
7. Terminal will prompt to print
customer’s copy.
4. Select the ANY TRANSACTION.
8. Press to print out the customer’s
copy or press to exit.

7
Reprint Last Settlement Receipt
1. Press .
4. Select the LAST SETTLEMENT.
2. Scroll and select MERCHANT.
5. Terminal will print out the last
settlement.
3. Select REVIEW.
View Any Transaction (By Trace #)
1. Press .
6. Select the TRACE NUMBER.
2. Scroll and select REPRINT.
7. Input Trace Number (TRC Number) and
press .
3. Select REVIEW.
View Any Transaction (By Invoice #)
1. Press .
4. Select the INVOICE NUMBER.
2. Scroll and select MERCHANT.
5. Input Invoice Number (INV No.) and
press .
3. Select REVIEW.
View Any Transaction (By Amount)
1. Press .
4. Select the TRANSACTION AMOUNT.
2. Scroll and select MERCHANT.
5. Input amount and press .
3. Select REVIEW.
View Any Transaction (By Card #)
1. Press .
4. Select PAN.
2. Scroll and select MERCHANT.
5. Input card # and press .
3. Select REVIEW.

8
Print Out Detail Report
1. Press .
4. Select DETAIL.
2. Scroll and select MERCHANT.
5. Select the host at Select Host menu.
3. Select REPORT.
6. Terminal will print out detail Report.
Print Out Summary Report
1. Press .
5. Select the ALL HOSTS or BY HOST
at Select Report Option menu.
2. Scroll and select MERCHANT.
6. If select BY HOST, select the host at
Select Host menu.
3. Select REPORT.
7. Terminal will print out summary report
for all hosts or a specific host
(depending
on selection).
4. Select the SUMMARY.
Print Out Batch Total
1. Press .
4. Select HOST/GRAND TOTAL.
2. Scroll and select MERCHANT.
5. Press to print out or press to
exit.
3. Select BATCH TOTAL.
© 2019 Fiserv, Inc. or its affiliates. All rights reserved. Fiserv is a registered trademark of Fiserv, Inc. Other
products referenced in this material may be trademarks or registered trademarks of their respective companies.