VeriFone Omni 3200M User manual

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Omni 3200M
Installation Guide

IMPORTANT NOTICE
Lithium Battery Caution. The Random Access Memory (RAM) in the Omni
3200M terminal is protected by a lithium battery. Do not, under any
circumstances, attempt to replace this battery. Failure to comply may invalidate
the product warranty.
No Warranty. Although VeriFone has attempted to ensure the accuracy and
completeness of its contents, this manual may contain errors or omissions.
Limited Liability. In no event shall VeriFone be liable for any indirect,
special, incidental, or consequential damages (including damages for loss of
business, profits or the like), even if VeriFone or its representatives have been
advised of the possibility of such damages.
Product Changes. VeriFone reserves the right to change, update, or make
obsolete any product changes at any time and without notice.
Document Title: Omni 3200M Installation Guide
VeriFone Part Number: 19595, Revision B
Copyright © 2000 VeriFone,
a division of Hewlett-Packard Company
All rights reserved.
Printed in the United States of America.
No part of this publication may be copied, distributed, stored in a retrieval
system, translated into any human or computer language, transmitted, in any
form or by any means, without the prior written consent of VeriFone and
BellSouth Wireless Data.
VeriFone, the VeriFone logo, Omni, SoftPay, and VeriTalk are either
trademarks or registered trademarks of VeriFone in the United States and/or
other countries. Hewlett-Packard is a registered trademark of Hewlett-Packard
Company. BellSouth Wireless Data is a subsidiary of BellSouth Corporation.
The BellSouth Intelligent Wireless Network is a service mark of BellSouth
Intellectual Property Corporation.
All other brand names, trademarks, or service marks are the properties of their
respective owners.

Table of Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Installing the Omni 3200M . . . . . . . . . . . . . . . . . . . . . . . . .2
Step 1: Select an Indoor Location for the Terminal . . . .2
Step 2: Unpack the Shipping Carton . . . . . . . . . . . . . . . .3
Step 3: Examine Terminal Features . . . . . . . . . . . . . . . . .5
Step 4: Connect the Antenna to the Antenna Base . . . . .9
Step 5: Connect the Terminal to a Telephone Line
(Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Step 6: Connect Optional Device(s) . . . . . . . . . . . . . . .13
Step 7: Connect the Terminal Power Pack . . . . . . . . . .17
Step 8: Install a Paper Roll in the Printer . . . . . . . . . . .19
Maintaining the Omni 3200M . . . . . . . . . . . . . . . . . . . . . .22
Cleaning the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . .22
Cleaning the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
VeriFone Service and Support . . . . . . . . . . . . . . . . . . . . . .28
Returning a Terminal for Service . . . . . . . . . . . . . . . . . . . .29
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Product Certifications . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
How to Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

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Omni 3200M Installation Guide
Introduction
The Omni 3200M wireless payment terminal frees you to
pursue business opportunities almost anywhere they lead. Its
intelligent and reliable design delivers unmatched value for
merchants and transaction processors alike (see Figure 1).
Figure 1 Omni 3200M Wireless Terminal
The Omni 3200M wireless payment terminal maintains a
virtual 24-hour link with processing institutions running
exclusively over the nationwide BellSouth Intelligent Wireless
NetworkSM from BellSouth Wireless Data, an expert in
providing proven wireless data communication solutions.
Based on the de facto international standard for wireless data
communications, the core of the BellSouth Intelligent Wireless
Network provides extensive and seamless coverage
nationwide, high reliability, low latency, industry-leading
battery saving protocols, and other key features designed to
make wireless authorizations faster and more efficient than
wired alternatives.

Omni 3200M Installation Guide
2
The BellSouth Intelligent Wireless Network also offers
connections with complementary networks and several host
connectivity options.
Each Omni 3200M terminal is assigned a unique code before it
is distributed to end users. This code, called the MAN,
automatically identifies your terminal to the BellSouth
Intelligent Wireless Network when you process transactions.
The transportable Omni 3200M supports many different kinds
of business applications, including electronic Point-Of-Sale
(POS) payment transfer and authorization, credit, debit, and
ATM card transactions, check processing, electronic benefits
transfer (EBT), and inventory and process tracking.
Installing the Omni 3200M
Step 1: Select an Indoor Location for the Terminal
Select an indoor location for the Omni 3200 wireless terminal
that is convenient for both merchant and cardholder. Here are
some important additional considerations:
• Place the terminal on a flat surface such as a table or
countertop. Using an optional mounting kit from
VeriFone, you can also securely fasten the terminal to a
flat surface (see “Accessories” on page 34).
• Do not attempt to mount the Omni 3200M terminal on a
wall. The terminal’s antenna must be in a vertical position
for the radio module to operate properly.
• For ventilation, and to meet FCC requirements, at least
22.1 centimeters (8.7 inches) of clear space must be
maintained around the terminal when it is installed.

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Omni 3200M Installation Guide
• Choose a location that is free and clear of any obstruction
that could cause radio interference, such as metal blinds or
a large metal partition.
• To perform some periodic maintenance functions, such as
upgrading the terminal software, you will need to be able
to move the terminal within reach of a modular telephone
company jack.
• Keep the terminal out of direct sunlight and away from
any type of object or appliance that radiates heat.
• Do not use the terminal where there are chemicals or oils,
and avoid exposure to dust, moisture, rain, or very high
humidity.
• Avoid locating the terminal near electrical appliances or
other devices that may cause excessive voltage
fluctuations or electrical noise, such as air conditioners,
fans, electric motors, neon signs, high-frequency or
magnetic security devices, or computer equipment.
Warning: Do not use the terminal near water, including a
bathtub, wash bowl, kitchen sink, or laundry tub, or near a
swimming pool.
Step 2: Unpack the Shipping Carton
Carefully inspect the shipping carton and its contents for
possible shipping damage (see Figure 2).
Note: If the Omni 3200M terminal, or any other component,
appears to be damaged, please file a claim immediately with
the shipping company and then notify your local VeriFone
distributor or service provider.

Omni 3200M Installation Guide
4
Warning: Do not use an Omni 3200M terminal that is
damaged, or that has a damaged antenna. Do not try to operate
the wireless terminal without the antenna. Replace a damaged
antenna immediately with the correct replacement part from
VeriFone (see “Accessories” on page 34).
Figure 2 Omni 3200M Product Components
Follow these four steps to unpack the shipping carton:
1. With the carton right side up, open the top and remove the
following items:
• Omni 3200M terminal
• Antenna (with attached rubber sleeve)
• Power pack and cable
• Telephone line cord
• Roll of thermal printer paper
• Plastic paper roll spindle

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Omni 3200M Installation Guide
2. Remove any protective plastic wrapping from the terminal
or other components and arrange them on a table or
countertop.
3. Remove the clear protective strip from the display lens.
4. Save the shipping carton and packing material for
repacking or moving the terminal in the future.
Step 3: Examine Terminal Features
Before you continue the installation, please take a moment to
note the important features of the Omni 3200M, as shown in
Figure 3 below.
Figure 3 Features of the Omni 3200M Terminal

Omni 3200M Installation Guide
6
General Features
With the Omni 3200M terminal lying on a flat surface and
facing toward you, please note the following features:
• In the center of the terminal, a display screen with a non-
removable, clear protective lens.
•24 keys, arranged in groups (see Figure 3):
– A 12-key, telephone-style keypad
– Eight function keys (four to the right of the 12-key
keypad, and four above the keypad)
– Four ATM-style keys to the right of the display
•Amagnetic stripe card reader, built in to the
right side of the terminal. A graphical icon,
shown to the right, indicates the proper card
position and swipe direction (see Figure 4).
Figure 4 Using the Magnetic Stripe Card Reader

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Omni 3200M Installation Guide
•Athermal printer, integrated into the upper
part of the terminal. In the top left corner of the
terminal is a small, green “power-on” and “no
paper” indicator light, and a paper feed button.
An icon, shown to the right, indicates the
location and function of the paper feed button.
•Arounded base for the antenna assembly, built in to the
back of the terminal, and located to the right of the paper
roll holder. In a later step, you will install the antenna onto
the threaded connector post on this base.
Connection Ports on the Back Panel
If you turn the terminal around and view it from the back,
looking underneath and to the right of the paper roll holder,
you will notice five modular jacks, or ports (see Figure 5).
These ports, described in left-to-right order below, let you
connect the terminal to a telephone line (optional for the
wireless Omni 3200M), to optional peripheral devices, and to a
power source.
Figure 5 Omni 3200M Connection Ports

Omni 3200M Installation Guide
8
Telephone Line Ports
• On the left side of the back panel are two RJ11-type
modular jacks for optionally connecting the wireless
terminal to a telephone line:
The first port is identified by a telephone-
shaped “Telset” icon (shown to the right). You
use the Telset port to connect the Omni 3200M
to a telephone base unit.
The second telephone line port is identified by
a jack-shaped “Telco” icon (shown to the
right). You use the Telco port to connect the
Omni 3200M to a modular telephone wall jack.
Ports for Attaching Optional Peripherals
• There are two RJ45-type modular jacks (serial ports) for
connecting optional peripheral devices:
The first serial port is identified by an “RS232”
icon (shown to the right). You use this port to
connect a VeriFone CR 600 check reader, or
another type of serial device.
The second serial port is identified by “Bar
Code” and “PIN Pad” icons (shown to the
right). You use this port to connect a PIN pad,
smart card reader/writer, or bar code wand.
Power Pin Connector Port
• On the lower right-hand side of the back of the
terminal is a port for connecting the terminal to
a power source. This port is identified by an
“electrical power” icon (shown to the right).

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Omni 3200M Installation Guide
Step 4: Connect the Antenna to the Antenna Base
Follow these steps to connect the antenna to the antenna base
located on the back panel of the terminal (see Figure 6):
1. Holding the middle part of the antenna with the rubber
whip pointing upward, position the bottom of the antenna
onto the threaded connector post of the antenna base.
Carefully insert the “male” connector pin that is inside the
antenna into the gold-colored “female” receptacle in the
center of the post. (The hole in the bottom of the rubber
antenna sleeve lets you move the antenna into position.)
2. With the antenna in a vertical position, gently turn it in a
clockwise direction until it is fastened securely to the
antenna base. Tighten only until “hand tight.”
Figure 6 Connecting the Antenna

Omni 3200M Installation Guide
10
Note: Do not remove the rubber sleeve that is attached to the
antenna. Do not place any kind of obstruction near the antenna
or place any object on the antenna itself, as this may prevent
the radio module from operating properly.
Step 5: Connect the Terminal to a Telephone Line
(Optional)
The Omni 3200M terminal performs normal transactions over
the BellSouth Intelligent Wireless Network. However, to
perform special operations such as software downloads or
upgrades, a land-based telephone line connection is required.
You can connect the Omni 3200M to a telephone line in one of
two ways — direct (the preferred method) or pass-through:
•Direct connection. The telephone line cord runs from the
Telco port directly to a RJ11-type telephone company wall
jack. With a direct connection, telephone line usage is
dedicated to the terminal.
•Pass-through connection. The telephone line cord runs
from the Telset port on the back of the terminal to a RJ11-
type jack located on a standard telephone base unit.
The telephone you use for a pass-through connection must
be fully functional and must have two RJ11-type modular
jacks on its base: one for the direct connection of the
telephone and another for the Omni 3200M connection.
With this type of connection, the line is busy when the
terminal is using it to dial in to a host computer, or when a
host computer is dialing in to the terminal.

11
Omni 3200M Installation Guide
Set Up a Direct Connection
To set up a direct telephone line connection from the Omni
3200M to a telephone company wall jack (see Figure 7):
1. Insert the connector on one end of the
telephone line cord into the Telco port on the
back panel of the terminal. (The Telco port is
identified by the icon shown to the right.)
2. Insert the connector on the other end of the telephone line
cord into a RJ11-type telephone company wall jack. (If
you do not have this type of modular wall jack, you can
obtain an adapter from a local business supply store.)
Figure 7 Direct Telephone Line Connection
Set Up a Pass-Through Connection
To set up a pass-through telephone line connection from the
Omni 3200M to a telephone base unit (see Figure 8):

Omni 3200M Installation Guide
12
1. Insert the connector on one end of the
telephone line cord into the Telset port on the
back panel of the terminal. (The Telset port is
identified by the icon shown to the right.)
2. Insert the connector on the other end of the telephone line
cord into the empty RJ11-type modular jack located on the
telephone base unit.
Figure 8 Pass-Through Telephone Line Connection
Caution: If you use an optional pass-through connection for
your terminal, do not attempt to make a normal telephone call
while the terminal is processing a transaction. Lifting up the
handsetmaydisrupt the audible data carrier signalandcausethe
transaction to fail.

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Omni 3200M Installation Guide
Step 6: Connect Optional Device(s)
The Omni 3200M supports the complete line of VeriFone
peripheral devices designed for use with electronic Point-of-
Sale terminals. Using the two RJ45-type serial ports on the
back panel of the terminal, you can connect up to two optional
devices. Optional devices include PIN pads, check readers,
smart card reader/writers, and bar code wands.
Brief descriptions of how to connect various peripheral devices
to the Omni 3200M terminal are provided below. For detailed
information about installation and use, please refer to the user
documentation supplied with the device.
Warning: Before you connect a peripheral device to the Omni
3200M, be sure the terminal is not connected to apower source.
If necessary, remove the power cable connector fromthe power
port on the back panel of the terminal.
Connect a PIN Pad
To connect a PIN pad to the Omni 3200M terminal (see
Figure 9 and Figure 10):
1. If necessary, insert the small modular plug on one end of
the PIN pad cable into the modular jack on the PIN pad.
2. If you are installing a PINpad 101, PINpad 201, or PINpad
1000, position and insert the grommet to secure the cable
connection, as shown in Figure 9.
3. Insert the larger RJ45-type connector on the other end of
the PIN pad cable into the “Bar Code/PIN Pad” serial port
on the back panel of the Omni 3200M terminal.

Omni 3200M Installation Guide
14
Figure 9 PINpad 101/102/1000 Connection
Figure 10 PINpad 201/301/2000 Connection
Connect a CR 600 Check Reader
Warning: Check readersmay require a separate power source.
Before you connect a check reader, or a similar device, to the
Omni 3200M terminal, be sure the device is not connected to a
power source. If necessary, disconnect the power pack cable
from the device.

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Omni 3200M Installation Guide
To connect a CR 600 check reader (see Figure 11):
1. If the cable is not already connected to the check reader,
insert the small modular plug on one end of the cable into
the modular jack on the check reader.
2. Insert the larger RJ45-type connector on the other end of
the cable into the “RS232” serial port on the back panel of
the Omni 3200M terminal.
Figure 11 CR 600 Check Reader Connection
When you complete the next step of this installation procedure,
“Step 7: Connect the Terminal Power Pack,” you may then also
connect the CR 600 check reader to its power source.
Connect a Smart Card Reader/Writer or PINpad 501
To connect a SC 4xx or SC 5xx smart card reader/writer, or a
PINpad 501, to the Omni 3200M terminal (see Figure 12):
1. If a cable is not already connected to the smart card reader/
writer or PINpad 501, insert the small modular plug on
one end of the interface cable into the modular jack on the
optional device.