VeriFone Omni 3200M User manual

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Omni 3200M
Installation Guide

IMPORTANT NOTICE
Lithium Battery Caution. The Random Access Memory (RAM) in the Omni
3200M terminal is protected by a lithium battery. Do not, under any
circumstances, attempt to replace this battery. Failure to comply may invalidate
the product warranty.
No Warranty. Although VeriFone has attempted to ensure the accuracy and
completeness of its contents, this manual may contain errors or omissions.
Limited Liability. In no event shall VeriFone be liable for any indirect,
special, incidental, or consequential damages (including damages for loss of
business, profits or the like), even if VeriFone or its representatives have been
advised of the possibility of such damages.
Product Changes. VeriFone reserves the right to change, update, or make
obsolete any product changes at any time and without notice.
Document Title: Omni 3200M Installation Guide
VeriFone Part Number: 19595, Revision B
Copyright © 2000 VeriFone,
a division of Hewlett-Packard Company
All rights reserved.
Printed in the United States of America.
No part of this publication may be copied, distributed, stored in a retrieval
system, translated into any human or computer language, transmitted, in any
form or by any means, without the prior written consent of VeriFone and
BellSouth Wireless Data.
VeriFone, the VeriFone logo, Omni, SoftPay, and VeriTalk are either
trademarks or registered trademarks of VeriFone in the United States and/or
other countries. Hewlett-Packard is a registered trademark of Hewlett-Packard
Company. BellSouth Wireless Data is a subsidiary of BellSouth Corporation.
The BellSouth Intelligent Wireless Network is a service mark of BellSouth
Intellectual Property Corporation.
All other brand names, trademarks, or service marks are the properties of their
respective owners.

Table of Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Installing the Omni 3200M . . . . . . . . . . . . . . . . . . . . . . . . .2
Step 1: Select an Indoor Location for the Terminal . . . .2
Step 2: Unpack the Shipping Carton . . . . . . . . . . . . . . . .3
Step 3: Examine Terminal Features . . . . . . . . . . . . . . . . .5
Step 4: Connect the Antenna to the Antenna Base . . . . .9
Step 5: Connect the Terminal to a Telephone Line
(Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Step 6: Connect Optional Device(s) . . . . . . . . . . . . . . .13
Step 7: Connect the Terminal Power Pack . . . . . . . . . .17
Step 8: Install a Paper Roll in the Printer . . . . . . . . . . .19
Maintaining the Omni 3200M . . . . . . . . . . . . . . . . . . . . . .22
Cleaning the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . .22
Cleaning the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
VeriFone Service and Support . . . . . . . . . . . . . . . . . . . . . .28
Returning a Terminal for Service . . . . . . . . . . . . . . . . . . . .29
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Product Certifications . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
How to Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

1
Omni 3200M Installation Guide
Introduction
The Omni 3200M wireless payment terminal frees you to
pursue business opportunities almost anywhere they lead. Its
intelligent and reliable design delivers unmatched value for
merchants and transaction processors alike (see Figure 1).
Figure 1 Omni 3200M Wireless Terminal
The Omni 3200M wireless payment terminal maintains a
virtual 24-hour link with processing institutions running
exclusively over the nationwide BellSouth Intelligent Wireless
NetworkSM from BellSouth Wireless Data, an expert in
providing proven wireless data communication solutions.
Based on the de facto international standard for wireless data
communications, the core of the BellSouth Intelligent Wireless
Network provides extensive and seamless coverage
nationwide, high reliability, low latency, industry-leading
battery saving protocols, and other key features designed to
make wireless authorizations faster and more efficient than
wired alternatives.

Omni 3200M Installation Guide
2
The BellSouth Intelligent Wireless Network also offers
connections with complementary networks and several host
connectivity options.
Each Omni 3200M terminal is assigned a unique code before it
is distributed to end users. This code, called the MAN,
automatically identifies your terminal to the BellSouth
Intelligent Wireless Network when you process transactions.
The transportable Omni 3200M supports many different kinds
of business applications, including electronic Point-Of-Sale
(POS) payment transfer and authorization, credit, debit, and
ATM card transactions, check processing, electronic benefits
transfer (EBT), and inventory and process tracking.
Installing the Omni 3200M
Step 1: Select an Indoor Location for the Terminal
Select an indoor location for the Omni 3200 wireless terminal
that is convenient for both merchant and cardholder. Here are
some important additional considerations:
• Place the terminal on a flat surface such as a table or
countertop. Using an optional mounting kit from
VeriFone, you can also securely fasten the terminal to a
flat surface (see “Accessories” on page 34).
• Do not attempt to mount the Omni 3200M terminal on a
wall. The terminal’s antenna must be in a vertical position
for the radio module to operate properly.
• For ventilation, and to meet FCC requirements, at least
22.1 centimeters (8.7 inches) of clear space must be
maintained around the terminal when it is installed.

3
Omni 3200M Installation Guide
• Choose a location that is free and clear of any obstruction
that could cause radio interference, such as metal blinds or
a large metal partition.
• To perform some periodic maintenance functions, such as
upgrading the terminal software, you will need to be able
to move the terminal within reach of a modular telephone
company jack.
• Keep the terminal out of direct sunlight and away from
any type of object or appliance that radiates heat.
• Do not use the terminal where there are chemicals or oils,
and avoid exposure to dust, moisture, rain, or very high
humidity.
• Avoid locating the terminal near electrical appliances or
other devices that may cause excessive voltage
fluctuations or electrical noise, such as air conditioners,
fans, electric motors, neon signs, high-frequency or
magnetic security devices, or computer equipment.
Warning: Do not use the terminal near water, including a
bathtub, wash bowl, kitchen sink, or laundry tub, or near a
swimming pool.
Step 2: Unpack the Shipping Carton
Carefully inspect the shipping carton and its contents for
possible shipping damage (see Figure 2).
Note: If the Omni 3200M terminal, or any other component,
appears to be damaged, please file a claim immediately with
the shipping company and then notify your local VeriFone
distributor or service provider.

Omni 3200M Installation Guide
4
Warning: Do not use an Omni 3200M terminal that is
damaged, or that has a damaged antenna. Do not try to operate
the wireless terminal without the antenna. Replace a damaged
antenna immediately with the correct replacement part from
VeriFone (see “Accessories” on page 34).
Figure 2 Omni 3200M Product Components
Follow these four steps to unpack the shipping carton:
1. With the carton right side up, open the top and remove the
following items:
• Omni 3200M terminal
• Antenna (with attached rubber sleeve)
• Power pack and cable
• Telephone line cord
• Roll of thermal printer paper
• Plastic paper roll spindle

5
Omni 3200M Installation Guide
2. Remove any protective plastic wrapping from the terminal
or other components and arrange them on a table or
countertop.
3. Remove the clear protective strip from the display lens.
4. Save the shipping carton and packing material for
repacking or moving the terminal in the future.
Step 3: Examine Terminal Features
Before you continue the installation, please take a moment to
note the important features of the Omni 3200M, as shown in
Figure 3 below.
Figure 3 Features of the Omni 3200M Terminal