NCR RealPOS 30 User manual

NCRRealPOS™30(7446)
Release1.0
UserGuide
21
4
B005‐0000‐1551
IssueA

TheproductdescribedinthisbookisalicensedproductofNCRCorporation.
NCRisaregisteredtrademarkofNCRCorporation.
NCRRealPOSisatrademarkofNCRCorporationintheUnitedStatesand/orothercountries.
ItisthepolicyofNCRCorporation(NCR)toimproveproductsasnewtechnology,components,software,and
firmwarebecomeavailable.NCR,therefore,reservestherighttochangespecificationswithoutpriornotice.
Allfeatures,functions,andoperationsdescribedhereinmaynotbemarketedbyNCRinallpartsoftheworld.
Insomeinstances,photographsareofequipmentprototypes.Therefore,beforeusingthisdocument,consult
withyourNCRrepresentativeorNCRofficeforinformationthatisapplicableandcurrent.
Tomaintainthequalityofourpublications,weneedyourcommentsontheaccuracy,clarity,organization,and
valueofthisbook.
Addresscorrespondenceto:
Manager,InformationProducts
NCRCorporation
2651SatelliteBlvd.
Duluth,GA30096
Copyright©2004
ByNCRCorporation
Dayton,OhioU.S.A.
AllRightsReserved


i
Preface
Audience
Thisbookiswrittenforhardwareinstaller/servicepersonnel,system
integrators,andfieldengineers.
Notice:ThisdocumentisNCRproprietaryinformationandisnotto
bedisclosedorreproducedwithoutconsent.

ii
References
•NCRRealPOS30(7446)SitePreparationGuide
(B005‐0000‐1552)
•NCRRealPOS30(7446)HardwareServiceManual
(B005‐0000‐1553)
•NCRRealPOS30(7446)PartsIdentificationManual
(B005‐0000‐1554)
•NCR5932USBKeyboardUser’sGuide
(B005‐0000‐1395)
•NCR594212.1‐InchLCDMonitorUser’sGuide
(B005‐0000‐1394)
•NCR59722x20CustomerDisplayUser’sGuide
(B005‐0000‐1372)
•NCR59825‐InchLCDOperatorDisplayUser’sGuide
(BD20‐1443‐A)
•NCR7167Two‐StationPOSPrinterOwner’sGuide
(B005‐0000‐1406)
•NCR7162PrinterSetup&User’sGuide
(BD20‐1453‐A)
•NCR7197ReceiptPrinterOwner’sGuide
(B005‐0000‐1409)
•NCR5945ElectronicPaymentTerminalUser’sGuide
(B005‐0000‐1104)
•NCR5992SignatureCaptureUser’sGuide
•(B005‐0000‐1108)

iii
Table of Contents
Chapter1:ProductOverview
Configuration ........................................................................................1‐2
ModularConfiguration .................................................................1‐2
OperatorControls.................................................................................1‐3
SerialNumber/ModelNumberLabel ................................................1‐4
Features ..................................................................................................1‐5
ProcessorBoard ..............................................................................1‐5
I/OPOSBoard.................................................................................1‐6
ComboRiserCard..........................................................................1‐6
StorageMedia .................................................................................1‐6
PowerSupply..................................................................................1‐7
OperatingSystems .........................................................................1‐7
PowerManagement..............................................................................1‐8
Definitionsofthestatesinvolved.................................................1‐9
OperatorDisplays...............................................................................1‐14
594212.1‐InchColorLCD............................................................1‐14
59825‐InchMonochromeLCD...................................................1‐15
CRTDisplays ................................................................................1‐16
7452‐K4049‐InchMonochromeCRT(Remote) ...................1‐16
7452‐K41915‐InchColorCRT(Remote) ...............................1‐17
Keyboards ............................................................................................1‐18
5932Keyboards.............................................................................1‐18
KeyboardPower.......................................................................1‐18
NCRPS/2AlphanumericBigTicketPOSKeyboard
(5932‐1xxx) ................................................................................1‐19
NCR64‐KeyPS/2POSKeyboard(5932‐2xxx) .....................1‐20

iv
NCRUSBAlphanumericBigTicketKeyboard(5932‐
5xxx)...........................................................................................1‐23
NCR5932104‐KeyProgrammablePOSKeyboard(5932‐
6xxx)...........................................................................................1‐24
CustomerDisplays..............................................................................1‐25
7446‐K451VFD .............................................................................1‐25
5972‐1xxxVFD ..............................................................................1‐27
5972‐2xxxLCD..............................................................................1‐28
Printers .................................................................................................1‐29
7162Printer....................................................................................1‐29
7167Printer....................................................................................1‐29
7197Printer....................................................................................1‐30
SystemConfigurationDiagram ........................................................1‐31
WirelessNetwork ...............................................................................1‐32
IntroductiontoUsingAccessPoints..........................................1‐32
Chapter2:HardwareInstallation
InstallationRestrictions........................................................................2‐1
BaseTerminal ........................................................................................2‐2
KeyboardandMouseConnections ....................................................2‐3
InstallingtheTransactionPrinter .......................................................2‐4
InstallingtheOperatorDisplay ..........................................................2‐7
5942LCDMonitor..........................................................................2‐7
59825‐InchOperatorDisplay.......................................................2‐9
InstallingthePCILCDCard(5952‐K052).............................2‐10
Connectingthe5982DisplaytotheTerminal......................2‐11
CRT.................................................................................................2‐12
InstallinganIntegratedCustomerDisplay.....................................2‐13
InstallingaRemoteNCR7446‐K451CustomerDisplay ...............2‐19

v
InstallationProcedure ........................................................................2‐20
InstallingaRemoteNCR5972CustomerDisplay .........................2‐25
5972CustomerDisplay ...........................................................2‐25
InstallingtheDisplayMount..................................................2‐26
InstallingaCashDrawer ...................................................................2‐27
Chapter3:Setup
EnteringSetup.......................................................................................3‐1
HowtoSelectMenuOptions ..............................................................3‐1
SpecialDynaKeyKeypadMode .........................................................3‐2
NormalDynaKeyKeypadOperatingMode ..............................3‐4
DisablingResources..............................................................................3‐4
BIOSDefaultValues .............................................................................3‐5
StandardCMOSFeatures..............................................................3‐5
AdvancedFeatures.........................................................................3‐6
AdvancedChipsetFeatures..........................................................3‐7
IntegratedPeripherals ...................................................................3‐7
PowerManagementSetup............................................................3‐9
PnP/PCIConfigurations ..............................................................3‐10
Chapter4:OperatingSystemRecovery
Introduction...........................................................................................4‐1
Prerequisites....................................................................................4‐1
OSRecovery...........................................................................................4‐2
ConnectinganExternalUSBCD‐ROMDrive............................4‐2
RecoveryProcedures......................................................................4‐3
CompletingtheOSInstallation...........................................................4‐4
WindowsXPPro/WindowsXPe ..................................................4‐4
DOS...................................................................................................4‐4

vi
GoldDiskContents...............................................................................4‐5
NCR7446‐xxxx(WinXPPro)OSRecoverySoftware
(LPIN:D370‐0635‐0100) .................................................................4‐5
NCR7446‐xxxx(WinXPe)OSRecoverySoftware(LPIN:
D370‐0619‐0100)..............................................................................4‐1
OSCustomization ......................................................................4‐2
Chapter5:BIOSUpdatingProcedures
Introduction...........................................................................................5‐1
Prerequisites....................................................................................5‐1
CreatingtheBootableMedia ........................................................5‐2
CreatingaBootableFlexDiskette............................................5‐2
CreatingaBootableCD.............................................................5‐2
BIOSUpdate ..........................................................................................5‐3
ConnectinganExternalUSBCD‐ROMDrive............................5‐3
UpdatingProcedures.....................................................................5‐4
Chapter6:2x20CustomerDisplay(7446‐K451)
Features ..................................................................................................6‐1
GeneralSpecifications ..........................................................................6‐2
Interface..................................................................................................6‐3
Specifications...................................................................................6‐3
ConnectorPinouts..........................................................................6‐4
RS232CLinktoPC/HOSTConnector .....................................6‐4
DisplayPanelConnector...........................................................6‐4
DipSwitchandSoftwareSetting........................................................6‐5
CommandTypeSelection .............................................................6‐5
BaudRateSelection........................................................................6‐5
ParityCheckSelection ...................................................................6‐5

vii
DemoModeSelection....................................................................6‐5
InternationalCharacterSet ...........................................................6‐6
CommandControl..........................................................................6‐7
CommandListTable ............................................................................6‐8
Commands...........................................................................................6‐11
RealPOS20StandardModeCommandList.............................6‐11
EPSONESC/POSCommandList‐1............................................6‐13
EPSONESC/POSCommandList‐2............................................6‐15
SetInternationalFontforESC/POS(Table7‐11) .................6‐16
SelectCodeforESC/POS(Table7‐12)...................................6‐16
CharacterSets......................................................................................6‐17
InternationalCharacterSets........................................................6‐17
USA,StandardCharacterSets(20H–7EH) .............................6‐18
Page0(PC437:USA,StandardEurope)(80H–FFH) .............6‐18
Page1(Katakana)(80H–FFH) ..................................................6‐19
Page2(PC858:Multilingual+EuroSymbol)(80H–FFH)......6‐19
Page3(PC860:Portuguese)(80H–FFH)..................................6‐20
Page6(Slavonic)(80H–FFH)....................................................6‐20
Page7(Russia)(80H–FFH) .......................................................6‐21
Commanddetails................................................................................6‐22
OverwriteMode ...........................................................................6‐22
VerticalScrollMode.....................................................................6‐22
HorizontalScrollMode ...............................................................6‐22
SettheStringDisplayMode,andWriteStringtoDisplay.....6‐23
UpperLineMessageScrollContinuously ................................6‐23
MoveCursorLeft..........................................................................6‐23
MoveCursorRight.......................................................................6‐24
MoveCursorUp...........................................................................6‐24
Movecursordown .......................................................................6‐25

viii
Verticalscroll.................................................................................6‐25
MoveCursortoHomePosition..................................................6‐25
MoveCursortoLeft‐MostPosition ...........................................6‐25
MoveCursortoRight‐MostPosition.........................................6‐25
MoveCursortoBottomPosition................................................6‐25
MoveCursortoSpecifiedPosition ............................................6‐26
InitializeDisplay...........................................................................6‐26
ResettheWindow ........................................................................6‐26
ClearDisplayScreen,andClearStringMode..........................6‐26
Clearcurrentline,andcancelstringmode...............................6‐26
Brightnessadjustment .................................................................6‐26
SetcursorONorOFF...................................................................6‐26
ControlCodeSet .................................................................................6‐27
CodeExample......................................................................................6‐28
Chapter7:CashDrawerInterface
SoftwareDrivers ...................................................................................7‐1
CashDrawerPinAssignment.............................................................7‐1
CashDrawerControllerregisterdescription....................................7‐2
CashDrawerControlRegister......................................................7‐2
CashDrawerStatusRegister ........................................................7‐3
CashDrawercontrolcommandexample..........................................7‐4
CodeExample........................................................................................7‐5
AppendixA:Cables
PrinterCables .......................................................................................A‐1
PrinterPowerCable(24V)............................................................A‐1
RS‐232(9‐Pinto9‐Pin) ..................................................................A‐1
RS‐232(9‐Pinto25‐Pin) ................................................................A‐2

ix
StandardUSB.................................................................................A‐2
ScannerCables......................................................................................A‐3
7872or7875Scanner/Scale(RS‐232) ...........................................A‐3
7892Scanner(PoweredRS‐232) ..................................................A‐3
7882Scanner(PoweredRS‐232) ..................................................A‐3
7837Scanner(PoweredRS‐232) ..................................................A‐4
7837Scanner(RS‐232,ExternalPower)......................................A‐4
DisplayCables......................................................................................A‐5
VGADisplay,Mono......................................................................A‐5
VGADisplay,Color ......................................................................A‐5
CRTACPowerExtension ............................................................A‐5
594212.1InchLCD........................................................................A‐6
59825‐InchLCD ............................................................................A‐6
5972VFDCustomerDisplay(PoweredRS‐232).......................A‐6
Ethernet,10/100BaseTCable ..............................................................A‐7
PS/2KeyboardExtensionCable.........................................................A‐7
SignatureCapture/ElectronicPaymentTerminalCable ................A‐7
5945/5992EPT(RS‐232w/Power)................................................A‐7
PowerCables ........................................................................................A‐8
ACPower........................................................................................A‐8
AppendixB:MemoryMaps


x
Revision Record
Issue Date Remarks
AMar2004Firstissue
 
 

Safety and Regulatory Information
TheNCRRealPOS7443conformstoallapplicablelegalrequirements.
ToviewthecompliancestatementsseetheNCRRealPOSTerminals
SafetyandRegulatoryStatements(B005‐0000‐1589).

Chapter 1: Product Overview
TheNCRRealPOS™30(alsoknownasNCR7446)isapowerful,retail‐
hardenedpoint‐of‐saleterminaltargetedforgeneralmerchandise,food
andconveniencestoreenvironments.Itprovidesexceptionalscalability
utilizing1.2GHzIntelCeleronprocessortoaddressarangeof
price/performancelevelsandoperatingsystemenvironments.
Thesystemofferssuperiorconnectivityforretail,withsupportfor
legacyperipheralinterfaces(RS‐232,PS/2,Parallel,andVGA),aswell
asemerginginterfacestandardssuchasUSB1.1ports.
Theoptimizedcabinetconfigurationssavevaluablespaceatthe
Checkstandwhileprovidingexpandabilityforfutureneeds.
Thesystemincludes1PCIslot,2DIMMmemorysocketssupporting
upto512MBofPC133SDRAM.ThereareprovisionsforinternalFlex
DiskDriveandCompactFlashMemorydevices.
TheRealPOS30supportsabroadrangeofindustrystandardoperating
systemenvironmentsincludingDOSandWindowsXPEmbedded.In
addition,theRealPOS30isLinuxcertifiedutilizingvariousLinux
distributions.
Note: Windows2000ProfessionalandLinuxreferenceimagesarealso
availablebyspecialrequest.YoumayorderNCRdriversonCD‐ROM,
buttheymustbeloadedorconfiguredbythecustomer.

1-2 Chapter 1: Product Overview
Configuration
Modular Configuration
TheRealPOS30isthesmallestterminalcabinetintheRealPOSfamily.
Integrationoptionsarelimitedtothe7446‐K300RearCableCover,
whichofferssupportforanoptionalpole‐mounteddisplay.
Note: TheRealPOS30doesnotsupportunifiedconfigurations.The
devicescannotbestackedonasingleperipheraltray.Sincethe
keyboardlocationisinfront,thispreventstheterminalfrom
integratingonacashdrawer.
21471 

Chapter 1: Product Overview 1-3
Operator Controls
21580
Real
Access Door Lock
Disk Activity LED USB
Power ON LED 
21579
Power On/Off switch USB Compact Flash Slot Access Door
Fiex Disk Drive 

1-4 Chapter 1: Product Overview
Serial Number/Model Number Label
Theserialnumberandmodelnumberareincludedonalabel,whichis
locatedatthebottomoftheunit.ACertificateofAuthenticitylabelis
alsoincludediftheterminalwasshippedwithapre‐installed
OperatingSystem.
21582
Model No: xxxx
Serial No: 54-xxxxxxxx
Date of Mfg. 04/10/02
Class 7456
NCR Corporation Atlanta, GA 30096 Made in Singapore
This device complies withPart 15 of the FCC rules.
Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any ionterference received,
including interference that may cause indesired operation.
This Class A digital apparatus complies with
Canadian ICES-003
Get Appareli numeriqe de la classe A est
conformo a la normo NMB-003 ju Canada
ACN 000 003 592 NO.437
100-240 Vac 6.0 A 50-60 Hz
I. T. E.
E152553
Windows 2000 Pro Embedded 1-2 CPU
CertificateofAuthenticity
H95X7-83WVV-CFCWW-M4MXX7-X6XGM
Product Key:
00019-068-654-234
Note: Place Label On
Bottom Of Unit

Note: Anotherserialnumberlabelalsoappearsinsidethemediadoor
(dooronfrontbezelprotectingaccesstotheFlexDiskDriveandpower
switch).

Chapter 1: Product Overview 1-5
Features
Processor Board
Theprocessorboardhasthefollowingfeatures:
•1.2GHzIntelCeleronprocessorwith100MHzfrontsidebus
•Two168‐PinDIMMmemorysockets(upto512MBofPC133
SDRAM)
•OneComboPCIRiserSlotforOptionalExpansionCard
•FourExternalRS‐232ports(selectable)
•FourUHCIUSB1.1Ports(twoonBackPanel,twoonFrontPanel)
•Ethernet10/100baseTLAN
•OneCompactFlashTypeISocketonSecondaryIDEChannel
(FrontPanel)
•One40‐pinPrimaryIDEConnector(UltraATA33/66/100Bus
Master)
•One44‐pinSecondaryIDEConnector(UltraATA33BusMaster)
•One34/26‐pinFDDConnectorforStandard/SlimtypeFDD
•One40‐pinConnectorforPOSIOBoardwhichhasCOM3/4,cash
drawerkickout,and24Vprinterpowerports
•15‐pinD‐shellconnectorforCRToranalogLCD
•25‐pinD‐shellParallelconnector
•1.44MBFlexDiskinterface
•Audioout
•PS/2KeyboardPort
•PS/2MousePort
•IntegratedGraphicscontrollerMultiplexedwithAGPController
•Upto32MBSharedVideoMemory—UnifiedMemoryArchitecture
(UMA)
•TwoFanconnectorsforCPU/SystemwithFANControl

1-6 Chapter 1: Product Overview
•APM1.2orACPI1.0b
•2MbitLPCFirmwareHubforAwardBIOS
•Real‐TimeClock/Calendar256‐byteCMOS
•2MbitLPCFirmwareHubforAwardBIOS
I/O POS Board
Thefunctionsandcapabilitiesinclude:
•TwoD‐Sub9‐pinfortwo16550compatibleUARTs(COM3/COM4)
withpowerselectionjumpers
•OneRJ11Cashdrawerport
•One+24VPortforaPOSPrinter
•Onboard+12Vto+24VDC/DCconverterforcashdrawerpower
selection
•40‐pinConnectorforconnectiontotheMainBoard
•4‐pinpowerconnector
Combo Riser Card
•OneComboPCIRiserslotforoptionalexpansion
•33MHz,5V,32bit
•MaximumlengthforPCIcardsis150mm(5.9in.)
•PCI‐2.2compliant
Storage Media •3.5‐InchFlexDiskDrive
•3.5‐InchHardDiskDrive
•64MBor256MBCompactFlash(throughIDEinterface)

Chapter 1: Product Overview 1-7
Power Supply •180WOutputpower
•ActivePowerFactorCorrection(PFC)circuit
•Auto‐ranginginputfeatures
•100‐127VACor200‐240VAC,50‐60Hz
Operating Systems
•DOS6.22
•WindowsXPe
•WindowsXPPro
Note: ALinuxreferenceimage,includingNCRdrivers,isorderable
onCD‐ROM,butmustbeloadedorconfiguredbycustomer.Youmay
separatelynegotiatewithNCRWorldwideCustomerServicesorNCR
ProfessionalServicesforcustompreloadingservices,including
WindowsXPProfessional,Windows2000andLinux.

1-8 Chapter 1: Product Overview
Power Management
Powermanagementisimplementedonthe7446usingtheACPI1.1
Specification1.1.Inordertoaccomplishthis,theprocessorboardis
equippedwithACPIBIOS.
TheBIOSsupportstheACPI1.1specification.Thispermitsthe
terminaltogotoalowpowerstateduringsomelevelofinactivity.
WithACPI,theoperatingsystemhassomecontroloverthepower
managementbygoingintosuspend,standby,orhibernate(dependingon
theOperatingSystem).TheS0,S1,S4,andS5statesareimplemented.
ForthedetailoftheACPI,refertoACPISpecification2.0b.NotallEntry
andExitpointsareavailableatalltimes.AvailabilityisbasedonACPI
states.
Notes:
•WhentheLANcableisconnectedaWakeOnLannotificationissent
totheoperatingsystems,causingtheterminaltocomeoutofalow
powerstatesuchashibernationunderWindows2000/Windows
XP.ThisissimilartotheWakeOnLanfeature.
•WakeonAlarmisnotsupportedfromtheʺoffʺstate.Thisisbecause
theACPIpowermanagementintheBIOSdoesnotallowthe
Timer/Alarmtowakethesystem.WakeonLANissupported.Similar
functionalitycanbeimplementedfromtheserverbysendinga
LANwakeupmessage.
•WakeonAlarmfromWindowNTisnotsupported.
•USBdevicesmustbeenabledinWindows2000/WindowsXPfor
WakefromStandbytofunction.Thisissetinat:
StartÆControlPanelÆSystemÆHardwareTabÆDevice
ManagerÆ[USBdevice]ÆProperties.
ThereisacheckboxtoenablethefunctionundertheUSBtab.