Innogy eBox touch User manual

Te chnology
by
eBox touch
Instructions for use
(Generation 3.0)

Instructions for use eBox touch

As of: 09/2021
innogy Document Center:
Certificates

Content 
Content
Product subject to modification without prior
notice. This document might not contain the
latest changes to the product’s specifications
or processes described herein.
 Safety information
 Product overview
 Clicking the eBox into the eClick
 eBox system configuration
 Charging process
 Troubleshooting
 Specifications
 Notes
 Imprint

Safety information

Safety information
Danger to life and limb
Warning of electrical voltage!
DANGER
Considerable risk of injury/
damage to property
IMPORTANT! There is a risk of
injury or damage to property!
IMPORTANT
Information on optimising
the application
Observing this information can
improve the product’s application.
NOTE
Important
eBox bases have
sharp edges. Do not
grasp the eBox by
the bases.
Important
Keep equipment
pack away from small
children. There is a
risk that small parts
could be swallowed
by children, resulting
in death. Do not
install in the presence
of children.
Danger
Turn off circuit
before remounting or
replacing the eBox.
Danger
Handling live
components
incorrectly may
cause grievous
injuries and death.
So heed at all
times the five safety
rules under
DIN VDE 0105:
• Disconnect from all
power sources
• Lock against
reactivation
• Verify zero voltage
(all poles)
• Earth and short
circuit
• Cover or
partition-off
adjoining live parts
Important
Technically non-
functioning or
defective charging
infrastructure must
not be used. In
addition, do not
use any charging
infrastructure that
does not comply
with the intended
use or the conditions
specified by the
manufacturer or
which is not regularly
checked.
Important
Ensure that no
flammable or
combustible
materials are stored
at a distance of
less than 5 m
from the charging
infrastructure and
that no fire is lit.
Important
When selecting the
installation location,
please ensure that the
eBox is not exposed
to permanent sunlight.
Important
The contents of the
delivery must be
checked for
completeness and
intactness.


About this document
These instructions for use contain information
on the proper use of eBox touch (generation
3.0). The eBox must be handled in accordance
with these instructions for use.
Before installing the eBox, the installation of
an eClick is required, as the eClick serves as a
docking station. This pre-installation must be
carried out by a qualified electrician and is
described in detail in the installation instructions
enclosed with the eClick.
For complete installation, please refer to the
installation instructions mentioned above.
Please follow the steps in these instructions
for use exactly to ensure your personal safety
and the functionality of the eBox. Do not carry
out any work on the eBox that is not described
in these instructions for use. If in doubt, consult
an expert.
Furthermore, only use accessories specially
manufactured for the eBox.
Intended purpose
The instructions for use refer to the eBox
touch and are valid for the use of eBoxes
within the EU and the United Kingdom. Please
check the country-specific safety standards.
eBox: intended use
The device is intended for outdoor and indoor
use.
In public areas, the operator guarantees that
these instructions will be legible permanently.
The operation of the eBox requires knowledge
of these instructions.
The device is intended exclusively for charging
electric vehicles with type-2 plugs according
to IEC 62196-2, with type-1 plug according to
SAE J1772-2009 (only possible with alternative
eBox socket version) and charging current
control via pilot signal according to IEC 61851-1.
For a device without attached charging cable,
at least a type-2 plug must be used on the
infrastructure side. Use for supplying power to
other devices is not permitted.
Please note:
• Any use of adapters and converters as well
as charging cable extensions is prohibited.
• Two protection devices are installed outside
of eBox and eClick; both protection devices
must be easily accessible.
Safety information
Important
Ensure that all
components are dry
during installation.
Important
Check that the
warranty seal on
the back of the
eBox is intact. Do
not operate the
product unless the
warranty seal is
undamaged.
Damaged warranty
seals void the
warranty.
Note
This is a CE-certified
product. All relevant
product standards and
rules and regulations
applicable to the
product are confirmed
in the product’s EC
Declaration of Con-
formity.
Note
eBox touch is a
maintenance-free
product. It does not
contain any reparable
parts or components.
Do not carry out any
repair work. In case
of a permanent error,
replace the eBox.

1
4
3
5
7
6
2
8
Product overview

Product overview
Included in delivery
1 eBox touch with adhesive notes on use
1 set of instructions for use with attached PUK for Bluetooth
eBox touch – product details
1 Shutter
2Socket/plug compartment
3Type plate
4Notes for use
5LED ring
6Touch display
7Authentication LED
8eClick (separate delivery)

Clicking the eBox into the eClick 
Clicking the eBox into the eClick
Before mounting the eBox,
make sure there is no voltage across the eClick.
01
If an eSmartMeter is installed,
make sure the ports are connected
to the supplied data cable. Connect
port 3a (eSmartMeter) to port 3b
(eClick) using the data cable.
Take the eBox and identify the
connecting points (blue here) on
its rear side.
90°
3a
3b
1
6
2a
4
5
2b
02
Connect the black ribbon data cable
of the eBox to port “5 Expansion
Terminal” at the bottom right of
the eClick.
03
Connect the white ribbon data
cable of the eBox to port 1 on
the left side of the eClick.
Communication via LAN or SIM
card can only be ensured when
the black and white ribbon data
cables are connected.
1LAN 1 RJ45
(eBox communication)
2a LAN 2 RJ45 (deactivated)
2b LAN 2 LSA-Plus (deactivated)
3a eSmartMeter output
(optional)
3b eSmartMeter input
(optional)
4Cable clips
for S/FTP cable
5Expansion terminal
(eBox communication)
6LAN 1 LSA-Plus
to Internet router

Clicking the eBox into the eClick

05
Now release the bracket and let it
lift automatically.
Please hold the eBox in place with
one hand.
04
Please prepare the installation by
pulling down the locking bracket
completely and ensuring to hold it
firmly in this position. Now place
the eBox carefully on the eClick
and push it firmly in the middle
with the other hand until it stops.
Be careful not to exert excessive
pressure on the circle LEDs.
Important
Make sure that the
flat ribbon data cables
are not trapped
between the eClick
and eBox when
mounting the eBox. 06
Please continue to hold the eBox
in place with one hand.
Check the final position of the
locking bracket, it must be fully
raised. The enlarged detail view
demonstrates the desired final
position. The pin on the locking
bracket must be exactly level with
the triangle on the eBox.
If the bracket has not reached the
desired final position, please push
it further upwards to the desired
final position.

Clicking the eBox into the eClick 
08
Now the eBox is mounted on the
eClick. Power on the eClick circuit.
07
Tighten the two pre-installed
grub screws using the allen
wrench at the rear left and rear
right of the eClick to secure the
locking mechanism in place and
the eBox on the eClick.
Important
Make sure that the
eBox clicks correctly
into the eClick. The
locking bracket must
be in the final position.
The grub screws must
be fully screwed in.
Check eBox for firm
attachment.
Note
The grub screws can
only be fully screwed
in when the locking
bracket is inserted
completely.

Configuration for private use
Technical commissioning and configuration must be
carried out entirely by an electrician. Have the PUK of your
eBox at hand for this purpose.
You will find the PUK on the back of these instructions for
use. Keep the PUK and the instructions for use in a safe
place and also pass them on to any subsequent owners of
the eBox.
After technical commissioning by the electrician, you as the
user can configure, control and manage your eBox via app.
You have the option of using the innogy eCharge+ app or
your provider’s app:
Via innogy eCharge+ app
Please download the innogy eCharge+ app from the Apple
or Google Play Store. You can configure your eBox in the
menu item “Charge at home”. Please follow the instructions
in the app.
Via third-party app
For details on how to use your provider’s app, please contact
your eBox dealer.
Configuration for commercial use
Technical commissioning and configuration must be
carried out entirely by an electrician.
You have the option of connecting your eBox to the innogy
eMobility backend or a third-party backend of your choice:
Via innogy eMobility backend
With your purchase of the innogy eOperate software service,
your product’s system was automatically configured to your
specified e-mail address. Please use the eOperate portal for
any configuration and administration. You have received the
initial password by e-mail. If you no longer have it, you can
reset your password at eoperate-portal.com.
Via OCPP/third-party backend
Please contact your backend provider if you have any
questions about the system configuration.
 eBox system configuration
eBox system configuration
Would you
like to use
the innogy
eCharge+ app?
Download the
app:
Note
This product contains
antennas that emit
electromagnetic fields
that can interfere
with other electronic
devices such as mobile
phones and medical
devices when exposed
to prolonged periods
of time at intervals
less than 3.5 cm. If
prolonged exposure
is expected, a minimum
distance of 20 cm is
recommended to
avoid interference.

Charging process 
Charging process
03
Shortly after successful
authentication, the LED ring will
begin to pulse blue and your
vehicle will charge. After 10 seconds,
the authentication LED turns on
again. To save power, the ring is
switched off after a few minutes
when you move away from the
eBox.
01
Connect your electric vehicle to
the eBox. To do this, plug the cable
into the eBox first. When your car
is detected, a corresponding
message appears in the display.
Proper use of charging cables
No charging cables with adapters
of any kind may be used on the
eBox. The use of extension cables
is also not permitted.
04
The charging process is finished*
when the LED ring lights up white
again. After you have unlocked the
vehicle or the charging process
has ended, remove the charging
cable, which disconnects the eBox
from the vehicle.
* Optionally, the charging process
can also be terminated via display,
by presenting the previously
used RFID card again or via app
(e.g. eCharge+ app).
02
Authenticate the charging process
via RFID card or app (e.g. eCharge+
app). For the latter, you need the
charging point number, which is
located on the front of the eBox.
In addition, the eBox can be
activated from the backend. When
authentication-free charging
has been set, charging starts
immediately.
The charging process consists of connecting your vehicle to the eBox, authenticating the charging process, charging your vehicle
and finally disconnecting your vehicle from the eBox. Please make sure to carefully stow away any firmly connected cables after use
(steps 1 and 2 are interchangeable).

Troubleshooting

Troubleshooting
Troubleshooting
Most eBox malfunctions occur due to incorrect
operation, which means they cannot be
registered by the device and thus cannot be
displayed. This includes the following situations,
among others:
• No power source connected
• Charging cable connected incorrectly
If a malfunction continues to occur despite
following the instructions for use, we recommend
restarting the eBox. To do this, disconnect the
eBox from the power supply for a short time
by switching off the circuit breaker in the
sub-distribution and then reconnect the eBox.
If necessary, also check the connection at the
vehicle.
Charging process malfunction
In rare cases, the charging process is disrupted
or slowed down by external influences. This can
occur for the following reasons:
• Overheating of the eBox:
The eBox automatically reduces the charging
power when a temperature limit is exceeded,
slowing down the charging process temporarily.
Therefore, avoid any direct sunlight on the
eBox.
• Charging issue at the vehicle:
Check the error display of your vehicle.
Authentication error
• Authentication LED remains on (LED ring
flashes red briefly):
Authentication via app (e.g. eCharge+ app)
was unsuccessful. Please repeat the
authentication process via app.
• Authentication LED remains on (LED ring
flashes red briefly):
RFID card not recognised or not configured.
Please hold the configured RFID card in front
of the authentication LED again or configure
an RFID card.
• When the display is used to authenticate,
it shows the corresponding details.
Note
An additional ventilation
option is not provided for
the eBox.

Critical error
A serious device fault has rendered the eBox
inoperable, and it must be disconnected
immediately from the mains. If the error persists
after restarting and cooling down the eBox,
please consult a qualified electrician and initiate
eBox replacement if necessary.
Troubleshooting 
Danger
Device error.
Warning of
electrical voltage.

Specifications

General specifications
Number of charging points 1
Cable length (in cable version) 6.5 m
Charging mode Mode 3 according to IEC 61851
Areas of application Indoor and outdoor
IP code of the housing IP55
Protection class (impact resistance) IK10 according to IEC 62262:2002
UV protection Outdoor areas (F1)
Housing material Copolymer
Storage temperature -30 °C to +80 °C
Weight 3.1 kg (without cable)/6.4 kg (with cable)
(each without eClick and without eSmartMeter)
Packaging dimensions (W x D x H) 515 mm x 225 mm x 235 mm (without cable)/
695 mm x 370 mm x 235 mm (with cable)
Power consumption in standby mode 6 W
Certifications CE (tested and confirmed by certified body); UKCA
Foliation Custom film with customer logo available
Charging point number (EVSE ID) Lasered on shutter

Specifications 
Working conditions
Operating temperature -30 °C to +50 °C at full load output
Thermal overload protection: output power reduced at higher temperatures
Air humidity 5% to 95% as defined under IEC 61851-1 Ed.3/EN 61851-1 (2017)
Max. altitude above sea level Max. 2,000 m (air pressure: 860 hPa to 1,060 hPa)
Protection class Protection class I
Electrical input/power connection
Input power from eClick Three-phase current 400V AC, 32 A (22 kW)/20A (13.8 kW)/16 A (11 kW)
Alternating current 230 V AC, one-phase, 32A (7.4 kW)/20 A (4.6 kW)/16 A (3.7 kW)
Charging power 3.7/4.6/7.4/11/13.8/22 kW (16A, 20 A, 32A; one or three-phase)
Output power Three-phase current 400V AC, 32 A (22 kW) or 16A (11 kW)
Alternating (one-phase) current 230 V AC, 32A (7.4 kW) or 16 A (3.7 kW)
Plug assembly
Without charging cable: Type-2 plug assembly as defined under DIN EN 62196-2
with automatic plug locking, shutter
With charging cable: Type-2 plug as defined under DIN EN 62196-2,
plug compartment on eBox, shutter
Consumption measuring Electricity meter eSmartMeter: optional for eClick, MID-compliant (Europe) and CE-certified
Protective equipment
DC fault current monitoring
(personal protection)
Integrated all-current sensitive current monitor (GFCI) for DC fault monitoring,
response value: DC 6mA
Welding detection (indication signal for
welded power contacts)
Connection via change-over contact (max. 230 V, 1 A),
use e.g. for shunt release for disconnection of main power path
Integrated overvoltage protection According to IEC 61851-21-2:2018 (ESD/surge/burst)

Specifications

Communication
Vehicle communication Charging current controlled via PWM pilot signal in accordance with IEC 61851-1:2017
Direct communication Bluetooth Class 1 and 2 (power level)
Backend connection Via OCPP 1.6J to innogy backend or third-party backends
Backend communication
WLAN with 2.4 GHz IEEE 802.11 b/g/n with WPA2
(antenna gain, frequency-dependent, max. 4.6 dBi)
or LAN
or mobile radio via SIM card (frequency and direction dependent, maximum 4.4 dBi antenna gain);
With use of private innogy software services only via WLAN or LAN
Authentication
Authentication Free charging, smartphone app (innogy eCharge+ app/third-party apps) via contract charging
or direct payment via epowerdirect.com
Plug & charge (ISO 15118) Ye s
RFID authentication
Yes, according to ISO 14443A, Type V (ISO/IEC 15693/Vicinity). Supported protocols:
MIFARE Classic 1K, MIFARE Classic 4K, MIFARE DESfire V1 4K, MIFARE DESfire V2 4K,
MIFARE DESfire V1 8K, MIFARE DESfire V2 8K, MIFARE Ultralight Standard,
MIFARE Ultralight C, MIFARE Ultralight NXP NTAG 216, MIFARE Plus SE 1K,
MIFARE Plus X 2K, LEGIC advant ATC 1024-MV, Legic advant ATC 4096,
J3A081 JCOP 2.4.1 Rev 3, ICODE SLIX, ICODE ISO, TAG-IT HFI plus 2048 and SLE 66 R 35
Touch screen For private customers: PIN for authentication
For business customers: intuitive user guidance for authentication via charging card/app

Specifications 
UI/UX
Display/interaction
5" touch screen,
LED indicator for authentication status,
LED ring for charging status
Notes for use Attached to the side of the eBox as a graphic
External accessories
Personal protection
to be installed
in sub-distribution
Fault current protection switch type A (RCD type A):
32A connection: ABB F204A-40/0.03, type A, 4-pole (short-time delay, operating voltage: 230/400V AC)
16A connection: ABB F204A-25/0.03, type A, 4-pole (short-time delay, operating voltage: 230/400V AC)
Short-circuit/overload protection
to be installed
in sub-distribution
Circuit breaker:
32A connection: ABB S203-NA K40A (rated switching capacity: 6,000 A)
16A connection: ABB S203-NA K20A (rated switching capacity: 6,000 A)

Notes

Notes
The product eBox touch must always be used
in conjunction with the eClick.
Electric vehicle charger characteristics according
to IEC 61851-1 Ed. 3:
1. The product must be connected to an AC
mains.
2. The product is connected permanently to
the mains.
3. The product is eClick-compatible.
It is available in the variants with a type-2
socket and with a type-2 plug with attached
cable.
4. The product is compatible with electric
vehicles charged with AC in mode 3.
5. The product can be installed and used in
protected indoor areas and unprotected
outdoor areas exposed to rain and direct
sunlight.
6. The product can be used in closed-off and
public areas.
7. The product can be installed on walls and in
compatible Pole products.
8. The product eBox touch in conjunction with
the eClick or coverage is rated electrical
protection class I.
The open eClick is rated electrical protection
class I.
Maintenance/repair
The eBox is a maintenance-free product.
It does not contain any reparable parts or
components. Do not carry out any repair work.
In case of a permanent error, replace the eBox.
Disposal
The eClick and the eBox are are electrical
devices. These must be disposed of accordingly
in compliance with EU Directive WEEE II, the
ElektroG of 20 October 2015 in Germany, or
the VREG, SR 814.620, of 14 January 1998 in
Switzerland.
Cleaning
The eBox may only be cleaned with water; the
use of lukewarm water is recommended.
Do not use any cleaning agents containing
solvents.
Disassembly
To disassemble the eBox, you first have to
disconnect the power supply. First unscrew the
two grub screws on the side and remove the
eBox from the eClick by pulling down the locking
bracket, removing the charging unit and, if
necessary, the Ethernet cables which connect
the eBox and the eClick.
Danger
The eClick must be disconnected
from the power supply before
disassembly.
Make sure that all components
are dry during disassembly.

Imprint 
Imprint
Copyright © 2021 innogy eMobility Solutions
GmbH. All rights reserved. This document is
intellectual property right- and copyright-
protected. No part hereof may be edited,
duplicated, or published in any manner purposing
other than the proper use of the eBox without
express written permission of innogy eMobility
Solutions GmbH.
innogy eMobility Solutions GmbH
Flamingoweg 1
44139 Dortmund
Germany
Head office: Dortmund, Germany
Registered as a company at
Dortmund Local Court,
trade register no. HRB 30359

innogy eMobility Solutions GmbH
Flamingoweg 1
44139 Dortmund
Germany
[e-mail]
innogy-emobility.com
eMob-105/09.21
UK sales partner
innogy eMobility Limited
Windmill Hill Business Park
Swindon • SN5 6PB
Great Britain
Printed on certified
100% recycled paper.