Inseego PRO S2000e User manual

Inseego WavemakerTM PRO
5G Industrial Gateway S2000e
USER GUIDE

5G INDUSTRIAL GATEWAY S2000e USER GUIDE 2
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Document Number: 90029653 Rev 1

5G INDUSTRIAL GATEWAY S2000e USER GUIDE 3
Contents
Introduction and Getting Started........................................................................................................................................5
Overview..................................................................................................................................................................................6
Key Features ..................................................................................................................................................................... 6
Description..............................................................................................................................................................................7
Front View .........................................................................................................................................................................7
Back View...........................................................................................................................................................................7
Indicator LEDs........................................................................................................................................................................8
Getting Started...................................................................................................................................................................... 9
Installing a SIM Card ......................................................................................................................................................9
Installation Options .....................................................................................................................................................10
Identifying a Location .................................................................................................................................................12
Connecting Antennas.................................................................................................................................................12
Power Options...............................................................................................................................................................13
Connecting Devices to the Gateway.....................................................................................................................15
Monitoring and Managing your Gateway ...........................................................................................................15
Resetting your Gateway...................................................................................................................................................16
Resetting with the RESET Button ............................................................................................................................16
Resetting from the Inseego Mobile App..............................................................................................................16
Resetting from the Admin Web UI .........................................................................................................................16
Resetting from Inseego Connect ............................................................................................................................16
Technical Support ..............................................................................................................................................................17
Configuration............................................................................................................................................................................18
Overview................................................................................................................................................................................19
Home Page......................................................................................................................................................................19
Side Menu .......................................................................................................................................................................20
Header Icons...................................................................................................................................................................20
Getting Help ...................................................................................................................................................................20
Admin Password .................................................................................................................................................................21
Changing the Admin Password...............................................................................................................................21
Managing Data Usage ......................................................................................................................................................22
Data Usage Page...........................................................................................................................................................23
Managing Settings.............................................................................................................................................................25
Preferences Tab.............................................................................................................................................................25
Software Update Tab ..................................................................................................................................................26
Backup and Restore Tab.............................................................................................................................................28
GPS Tab ............................................................................................................................................................................30
VPN Tab............................................................................................................................................................................35
GPIO Tab ..........................................................................................................................................................................37
Advanced Tab ................................................................................................................................................................38
Viewing Info About the Gateway..................................................................................................................................39
Internet Status Tab.......................................................................................................................................................40
Internet Sessions Tab ..................................................................................................................................................41
Diagnostics Tab.............................................................................................................................................................42
Device Info Tab..............................................................................................................................................................43
Logs Tab...........................................................................................................................................................................44
Getting Support ..................................................................................................................................................................45
Customer Support Tab ...............................................................................................................................................45
Advanced Settings ..................................................................................................................................................................46
Overview................................................................................................................................................................................47

5G INDUSTRIAL GATEWAY S2000e USER GUIDE 4
Using Advanced Settings ................................................................................................................................................47
Cellular Tab .....................................................................................................................................................................48
Manual DNS Tab ...........................................................................................................................................................49
SIM Tab.............................................................................................................................................................................50
LAN Tab............................................................................................................................................................................55
WAN Settings .................................................................................................................................................................57
Firewall Tab.....................................................................................................................................................................58
MAC Filter Tab ...............................................................................................................................................................59
Port Filtering Tab ..........................................................................................................................................................60
Port Forwarding Tab....................................................................................................................................................63
Inseego Connect Tab ..................................................................................................................................................66
HTTPS Tab .......................................................................................................................................................................67
Remote Admin Tab......................................................................................................................................................70
Accessories.................................................................................................................................................................................71
Included Accessories.........................................................................................................................................................72
Optional Accessories.........................................................................................................................................................72
Product Specifications and Regulatory Information ..................................................................................................73
Product Specifications......................................................................................................................................................74
Device ...............................................................................................................................................................................74
Environmental ...............................................................................................................................................................75
Cellular Technology.....................................................................................................................................................75
Bluetooth.........................................................................................................................................................................75
Positioning......................................................................................................................................................................75
Networking.....................................................................................................................................................................76
Security.............................................................................................................................................................................76
Regulatory Information....................................................................................................................................................77
Product Certifications and Supplier’s Declarations of Conformity...................................................................81
Wireless Communications...............................................................................................................................................81
Limited Warranty and Liability.......................................................................................................................................82
Safety Hazards .....................................................................................................................................................................83
Glossary.......................................................................................................................................................................................84
Glossary..................................................................................................................................................................................85

5G INDUSTRIAL GATEWAY S2000e USER GUIDE 5
1
Introduction and Getting
Started
Overview
Description
Indicator LEDs
Getting Started
Description
Resetting your Gateway
Technical Support

5G INDUSTRIAL GATEWAY S2000e USER GUIDE 6
Overview
The 5G Industrial Gateway S2000e delivers ultra-reliable cellular Internet service with 5G NR connectivity.
The S2000e supports any public or private network while also supporting all carriers. It connects to any
routing system or remote endpoint with Ethernet or USB. The S2000e provides continuous multi-Gigabit
connectivity and sub-second latency for enterprise settings.
Key Features
•Ultra-reliable global connectivity with support for any public or private network and supporting
all carriers in every region.
•Multi-gig speeds for any enterprise needs, such as large file transfers or multiple 4k video
streams.
•Millisecond latency allow rapid communications and reactions to changes in remote or factory
automation applications.
•Class-leading thermal design allows for operation in extreme temperatures from -30°C to 65°C
(-22 to 158°F) while running multi-gigabit throughput.
•Support for up to two carrier SIMs and auto switching between carriers.
•Complete device management, visibility, and security with the Inseego Manage software suite.

5G INDUSTRIAL GATEWAY S2000e USER GUIDE 7
Description
Inside the box you will find a 5G Industrial Gateway S2000e and a 4-pin power cable. Additional
accessories, including antennas, brackets, and other power equipment, are available for individual
purchase. See Chapter 4, Accessories, for a list of accessories. To order an accessory, contact your Inseego
sales representative.
Front View
Back View

5G INDUSTRIAL GATEWAY S2000e USER GUIDE 8
Indicator LEDs
The S2000e has indicator LEDs that communicate current states for the device.
The Ethernet connector port also has an indicator LED.
*Slow Blink is one second on, five seconds off.
†Blinking is one second on, one second off.
LED
LED Color
Operation
Meaning
Device Status
White
Solid
Slow Blink*
Starting Up or Updating
Low Power Mode
Red
Solid
Device On, No Connection
Yellow
Solid
Device On, External Connection
Green
Solid
Device On, Internal LTE Connection
Blue
Solid
Device On, Internal 5G Connection
Cellular Signal
Red
Solid
RSRP >/= -102 dBm
Yellow
Solid
RSRP -90 dBm - -102 dBm
Green
Solid
RSRP -80 dBm - -90 dBm
Blue
Solid
RSRP <= -80 dBm
SIM (SIM1 and SIM2)
Off
Off
No SIM
Red
Solid
SIM Error
Yellow
Solid
Blinking†
SIM Installed, Slot Inactive
SIM Installed, Slot Active, Not Connected
Green
Solid
SIM Installed, Slot Active, Connected
USB
Off
Off
No USB
Red
Solid
USB Error
Yellow
Solid
Blinking
USB Connected, Not Active
USB Active, Not Connected
Green
Solid
USB Connected, Active
GNSS
Off
Off
No SIM
Red
Solid
GPS Error
Yellow
Blinking
Searching/Acquiring
Green
Solid
Signal Acquired
LED
Color
Operation
Meaning
Ethernet Speed
Green
Yellow
Solid
Solid
5GbE
100Mbps – 2.5GbE
Ethernet Activity
Green
Solid
Blinking
No activity
Activity

5G INDUSTRIAL GATEWAY S2000e USER GUIDE 9
Getting Started
This section provides instructions for getting your S2000e up and running, as well as reset and support
information.
Installing a SIM Card
Your SIM card is a small rectangular plastic card that stores your phone number and important
information about your wireless service. The S2000e supports only Nano SIM cards.
CAUTION! Always use a factory-made SIM card supplied by the service provider. Do not bend or scratch
your SIM card. Avoid exposing your SIM card to static electricity, water, or dirt.
To install a SIM card:
1. Lift the tab to open the SIM cover on the back of the device.
2. If necessary, remove the SIM card from the protective sleeve, being careful not to touch the gold
colored contacts.
3. Insert the SIM card into the appropriate slot with the gold-colored contact points facing down.
NOTE: The SIM card will click when properly installed.
4. Close the SIM cover.
NOTE: Should your SIM card be lost or damaged, contact your network operator.

5G INDUSTRIAL GATEWAY S2000e USER GUIDE 10
Installation Options
You can install the S2000e to a wall or pole, or in a cabinet or enclosure. NOTE: See Chapter 4,
Accessories for optional mounting accessories.
The S2000e has integrated mounting points that allow you to mount to a wall or pole with brackets.
Fixed Wall Mount Bracket
You can use a fixed bracket when installing your S2000e on a wall or pole.

5G INDUSTRIAL GATEWAY S2000e USER GUIDE 11
Adjustable Wall Mount Bracket
You can use an adjustable bracket when installing your S2000e on a wall or pole. An adjustable bracket
allows you to point your S2000e directly at an indoor 5G node. For the best signal with an adjustable
bracket, point the top of the device directly towards a 5G node or tower.
DIN Rail Mount Bracket
If you are installing in a cabinet or enclosure, use a DIN rail bracket.

5G INDUSTRIAL GATEWAY S2000e USER GUIDE 12
Identifying a Location
Use the Inseego Mobile App to identify the optimal location for your S2000e.
1. Scan the QR code to install the Inseego Mobile App from AppStore or Google Play, or visit
https://inseego.com/inseego-connect-get-app to download the App.
2. Follow instructions within the Inseego Mobile App to connect to your S2000e and perform a
location survey to identify the ideal location for your S2000e. NOTE: You can use the App for
optimal antenna orientation as well.
Connecting Antennas
Finger tighten the appropriate antennas for your desired configuration. Check the label on each antenna
to ensure correct placement. NOTE: See Chapter 4, Accessories for antenna options available from your
Inseego Representative.
NOTE: Recommended torque is 5 in-lbs (56 N-cm).

5G INDUSTRIAL GATEWAY S2000e USER GUIDE 13
Power Options
Your S2000e has four power options:
•4-pin AC (50 or 60 Hz), included in box
•4-pin DC (9-28 VDC), included in box
•PoE+ Injector (60W), sold separately
•USB Power Delivery (15W Min), requires 15W from USB PD host
NOTE: See Chapter 4, Accessories for additional power options.
Connecting 4-Pin DC Power (for Cabinet/Enclosure Installations)
WARNING: Electrical installations can be hazardous and should be performed only by licensed
professionals.
Consider the following when installing your S2000e with DC power:
•Ensure easy access for connecting cables.
•Ensure minimum bend radius for cables.
•Avoid sharp edges or existing wiring.
•Avoid proximity to high amperages or extreme temperatures.
•Avoid direct exposure to harmful elements such as water, dust, and heat.
Installing and Grounding
To install and ground your device:
1. Use a DIN rail to secure the device in place.
2. Ground the device.
3. If you are installing in a high vibration setting, use cable strain relief to reduce the effects of
vibration. Install the strain relief to the same surface as the S2000e, within eight inches of the
device. This allows the device and cable to vibrate together. Ensure the cable is not pulling on the
power connection.

5G INDUSTRIAL GATEWAY S2000e USER GUIDE 14
Connecting to a DC Power Source
The DC cable harness includes power and I/O pins.
To connect your S2000e to a DC power source:
1. Disconnect the power source, if applicable.
2. Connect the black (ground) wire on the DC power cable to the cabinet, enclosure, or chassis
ground.
3. Ensure the S2000e device is also grounded.
4. Fuse the red power wire on the DC power cable to the power source through the fuse box, if
appropriate.
5. Connect the power wire on the DC power cable to the power source.
6. If you are using Ignition Sense, connect an I/O wire to the ignition switch.
NOTE: Ignition Sense ensures a controlled shutdown of the S2000e when the ignition is turned
off. You can configure a delay between the time the ignition shuts off and when the S2000e shuts
off. See GPIO Tab on page 37.
7. Connect the DC power cable to the S2000e.
8. Reconnect the power source, if applicable.

5G INDUSTRIAL GATEWAY S2000e USER GUIDE 15
Connecting Devices to the Gateway
You can connect to the S2000e gateway with Ethernet, USB, or digital I/O.
Connecting Devices with Ethernet
You can connect to a device via Ethernet.
1. Plug one end of an Ethernet cable into the Ethernet port on the S2000e.
2. Plug the other end of the cable into the Ethernet port of the device you wish to connect.
NOTE: If you are connecting devices via Ethernet using your S2000e as a Dynamic Host Configuration
Protocol (DHCP) server on a switch, select Setting> Advanced > LAN to view and configure DHCP
settings.
Connecting Devices with USB
You can tether to a device with a USB-C port.
1. Connect the USB-C end of a USB cable into the USB-C port on the S2000e. Or, connect a wireless
USB-C adapter
2. Connect the USB-A end of a USB cable into the device you wish to connect.
Connecting I/O Devices
You can use the configurable digital GPIO pins to provide on/off data and functionality.
I/O inputs convey information to the S2000e about the state of an external device or system, or can
provide Ignition Sense.
I/O outputs are used for the S2000e to tell a device or system to turn on or off.
Monitoring and Managing your Gateway
You can use multiple options to monitor and manage your S2000e.
Inseego Mobile App
You can use the same mobile app you used to find a location for your S2000e to perform basic device
monitoring and management.
Admin Web UI
Once your S2000e is connected to a network with a device that supports Web browsing, you can use the
Web User Interface to customize settings, change your password, and access information.
On a device connected to the S2000e, open any Web browser and go to http://192.168.1.1 .

5G INDUSTRIAL GATEWAY S2000e USER GUIDE 16
Select Sign In (in the top-right corner of the screen), and enter the Admin password printed on the label
of the S2000e.
Inseego ConnectTM
Go to connect.inseego.com to sign up for a free Inseego Connect account, which provides the fullest
experience for monitoring and managing S2000e devices from anywhere in the world with access to a
web browser.
Resetting your Gateway
You can reset your S2000e gateway to factory settings using the RESET button on the device or from the
Mobile App, Admin Web UI, or Inseego Connect.
CAUTION! Resetting returns your S2000e to factory settings.
Resetting with the RESET Button
The master reset button is in a small hole located in the SIM compartment on the back of the device. This
button returns the device to factory settings, including resetting the admin password.
To reset the S2000e:
1. Remove the SIM cover.
2. Place one end of an unfolded paper clip into the master reset button hole.
To restart the S2000e: Press the paper clip on the button for three to five seconds. The S2000e
will restart.
To restore the S2000e to factory default settings: Press and hold the RESET button for over
five seconds. This resets all settings to their factory default values.
Resetting from the Inseego Mobile App
To reset the S2000e from the Inseego Mobile App, select General Settings > Device Options >Factory
Reset.
Resetting from the Admin Web UI
To reset the S2000e from the Admin Web UI, select Settings > Backup and Restore and select Restart
Device to restart the S2000e, or Restore Factory Defaults to reset all settings to their factory default
values.
Resetting from Inseego Connect
To reset the S2000e from Inseego Connect, on the Devices page, check the box next to the device and
select Factory Reset.

5G INDUSTRIAL GATEWAY S2000e USER GUIDE 17
Technical Support
IMPORTANT: Before contacting Support, be sure to restart both your connected device and your
S2000e and ensure that your SIM card is inserted correctly.
Customer Service and Troubleshooting
Contact your reseller for assistance.
More Information
Documentation for your S2000e is available online. Go to www.inseego.com/support-documentation. Or,
from the Admin website, select Support > Customer Support.

5G INDUSTRIAL GATEWAY S2000e USER GUIDE 18
2
Configuration
Overview
Admin Password
Managing Data Usage
Managing Settings
Viewing Info About the Gateway
Getting Support

5G INDUSTRIAL GATEWAY S2000e USER GUIDE 19
Overview
You can use multiple tools to configure and troubleshoot your S2000e:
•Admin Web UI – Provides a local gateway to configure and manage your S2000e. On a device
connected to your S2000e, open any Web browser and go to http://192.168.1.1. Select Sign In (in
the top-right corner of the screen), and enter the Admin Password.
•Inseego Connect – Enables you to monitor and configure an entire deployment of devices. You can
group devices together to push widespread configurations, troubleshoot individual devices, set
alarms, and run reports. Go to connect.inseego.com to sign up for a free Inseego Connect account.
•Inseego Mobile App – Allows you to perform basic device monitoring and management. Scan the
QR code to install the Inseego Mobile App from AppStore or Google Play, or visit
https://inseego.com/inseego-connect-get-app to download the App.
This chapter provides the configuration options available for your S2000e devices. The configurations
shown are from the Admin Web UI, unless otherwise noted. Many options are also available with Inseego
Mobile App and Inseego Connect. Some configurations are available only with Inseego Connect, and are
marked as such.
Home Page
The Home page of the Admin Web UI is the local gateway to configuring and managing your S2000e. It
displays the SIM status, data usage and provides general status information.

5G INDUSTRIAL GATEWAY S2000e USER GUIDE 20
Side Menu
Each subscreen in the S2000e includes a menu on the left, which you can use to return to the Home page or
jump to other pages. The current page is indicated by a blue bar. A similar side menu is available when
configuring devices with Inseego Connect.
Header Icons
The top of each S2000e Admin Web UI page displays status indicators and icons.
Getting Help
Select the question mark (?) in the upper right hand corner of a page to view Help on that topic.
Header Icon
Description
LAN (Blue)
Routed
LAN (Black)
Available/Online
LAN (Grayed Out)
Disabled/Offline/No Physical Connection
USB (Blue)
Routed
USB (Black)
Available/Online
USB (Grayed Out)
Disabled/Offline/No Physical Connection
Network Signal Strength
Network Signal Strength Indicator. More bars
indicate more signal strength.
SIM (Blue)
Routed
SIM (Black with Checkmark)
Available/Online
SIM (Grayed Out)
Disabled/Offline/No SIM